COURSE OUTLINE:

Time Frame Topics/Discussion Content

WEEK HOURS Quality
Dimensions of quality
Difference between service quality and product quality, engineering perspective and the
marketing concept of quality.
System view that underlines modern quality management thinking
mportance of planning in the quality management process
!"ost of quality, three spheres of quality, multiple dimensions of quality perspectives
#heories
mportance of theories on quality management
nductions and deductions on quality management
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(%) '
Quality Standards
*dvantages and disadvantages of globali+ation
,alcom -aldrige .ational Quality *ward /,-.Q*0
1ean production to improve quality, 2apanese total quality approaches
3ood idea for workers to inspect their own work
*ppropriateness of criteria for quality awards as a framework of organi+ational
improvement and changes.
S4 5666%&666
"ustomer 4pinion
nternal and e7ternal customers, pit falls of customer%driven quality, understanding
market segments, focus groups, hard and soft date.
*ctively vs. actively solicited customer feedback, reliability and validity, open%ended
questions in survey instruments.
8%9 9 -enchmarking
:roduct idea generation for designing a product
"onsumer needs pro;ection
9 & MIDTERM EXMINTION
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Supply "hain
=alue of supply chain
Quality ob;ectives, electronic data interchange and supply chain process, supplied
partnering and how it differs from the traditional form of supplied customer relationship
QS 5666 vs S4 5666%&666
*ccepting sampling and when it should be utili+ed, function of an operation
characteristics curve in the quality management process.
5, $6, $$ $&
#ools of Quality ,anagement
Quality management from a systems perspective
>hy continual improvement is necessary for a business organi+ation?
Seven basic tools of quality, part chart and the three basic rules for construction, cause%
and%effect diagram, check chart, scatter diagram, flow chart, control chart, affinity
diagram, interpretation chip diagraph, prioriti+ation grid, matri7 diagram and histogram
,anaging Quality mprovement #eams and pro;ects
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Statistically%based quality improvement for variables
Statistically%based quality improvement for attributes
$( FINL EXMINTION
REFERENCES:
*ndres, #omas Q., #otal Quality ,anagement in the :hilippine ndustrial Setting: * ,anual, Que+on "ity: 3iraffe
-ooks
RE!UIREMENTS:
:re%assessment and :ost assessment #ests, Qui+, ,a;or @7aminations, 4ral Aecitation, :ro;ect 4utput B "ase
:resentation