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Introduction to Subscriber and Equipment Trace

Subscriber and Equipment Trace is a network-wide feature that is used to obtain

detailed data on the connections and events of a certain IMSI or IMEI. A network
-wide feature is one that collects data from all relevant network elements (NEs)
, such as RNC, MSC, SGSN, and GGSN, depending on the user connections.
Subscriber and Equipment Trace can be used for the following tasks: (use cases b
ased on 3GPP TS 32.421):
Validating Multivendor Mobile Station (MS): checking how the MSS of different ve
ndors are working.
Investigating Subscriber complaints: finding the reason for the complaint by che
cking how the Subscriber's services are working.
Checking a malfunctioning MS: ensuring that the MS is working correctly and acco
rding to the specifications or finding more information on a specific MS that is
on the grey or black Equipment Identity Register (EIR) list.
Checking the radio coverage in a particular geographical area.
Testing a new feature.
Fine-tuning and optimizing algorithms and procedures.
Trace management and data transfer from the RNC perspective is illustrated in th
e following figure:
Original size (display in resizeable window for enlarging)
Figure 1: Trace management: activation, deactivation and report generation
Related documentation
Information on Subscriber and Equipment Trace can also be found in the following
For more detailed instructions on activating and starting Subscriber and Equipme
nt Traces, see Activating and Operating Subscriber and Equipment Trace.
For an overview of Trace troubleshooting and troubleshooting cases, see Troubles
hooting RNC.
For general information on using the NSN tracing functionality and for specific
instructions for monitoring mobile Equipment and Subscriber activity in the netw
ork, see Tracing Subscribers and Equipment in NetAct product documentation.
Activating and Operating Subscriber and Equipment Trace
Activating subscriber and equipment trace
Activating subscriber and equipment trace
Follow the procedure below to activate the subscriber and equipment trace featur
e in the RNC.
For more information, see WCDMA RAN Subscriber and Equipment Trace.
Before you start
This feature belongs to application software. Make sure you have a valid license
Before a licensed feature can be activated, the license (a file including the fe
ature information) must be transferred and installed in the RNC.
You can install the license by using NetAct or a local MML interface. If you ins
tall the license using NetAct, the feature covered by the license is automatical
ly set to the ON state. If you use the MML interface, you must also set the feat
ure state (ON/CONF/OFF). In new installations, the default state is OFF. When in
stalling a new increment, the previously set state remains as the default.
For more information, see License-based Feature Management, W7 - License and Fea
ture Handling and License Management Principles. See also System Administration
Principles in NetAct Product Documentation.
Use the ZW7 command to activate the license for the feature with the feature cod
e 975.
The following WCDMA RAN parameter is related to the feature:
RNC -> UEQualityRepInterval
The parameters can be configured both with the Parameter Editor in the OMS Eleme
nt Manager GUI and via the plan operations from the NetAct. For more information
on the related parameters, see WCDMA Radio Network Configuration Parameters.
Check also that NetAct support for the subscriber and equipment trace feature is
installed and licensed, because NetAct TraceViewer is the only tool for viewing
subscriber trace data. For more information on subscriber trace support in NetA
ct, see NetAct Product Documentation.

Install a valid licence.
Expected outcome
The subscriber and equipment trace feature is activated.