Course Credit: 3.0 units Term and SY: 1 ST Semester SY 2014-2015 Prerequisite: Faculty: Jose Antonio C. Villarba; jacvillarba@yahoo.com; 09123552779 Schedule: MW 8:00 9:30 AM Business Laboratory Consultation Hours: 11:00 -12:00 NN and 4:00 5:00 PM Monday - Thursday
I. Course Description:
This course provides the student with a wide-ranging view of marketing on the internet and how businesses utilize electronic commerce. It will give a better understanding on how the Internet can be used to create a brand presence, complete commercial transactions, and other important aspects of having an online business. In addition to traditional Web 1.0 media, Web 2.0 media will be discussed, including Facebook, Twitter, Instagram, LinkedIn and Pinterest.
By the end of the course, the students will be able to apply mar concepts in solving real-life problems, in particular, they will be able to:
Critical and Creative Thinkers Generate ideas, designs and decisions with resourcefulness, imagination, insight, originality, aesthetic judgment, enterprise and a risk-taking approach to meet current and emerging needs of society. Responds to multiple experiences and ideas about the world and communicates personal and religious meaning through various modes and media. Use innovative methods and technologies to solve problems, make decisions and envisage hopeful futures. Constructs and applies knowledge, concepts theories and generations to make meaning and communicate clear and coherent ideas and concept as much as possible aligned with Christian principles. Social and Personal Responsibility
Creates products and performances that achieve their purpose and are appropriate for their intended audience. Develops and incorporates Christian leadership skills to contribute positively to the accomplishment of team goals through collaborative processes. Develops and practices effective interpersonal skills in order to relate to others in peaceful, tolerant compassionate and non-discriminatory ways. Effective Communicators Share insights, ideas and opinions confidently and tactfully and communicates fluently and clearly in English and Filipino both in oral and written form.
Course Outcomes An understanding of the history of online business, marketing and the Internet. An appreciation of the e-marketing and e-commerce environment, particularly how certain technologies are employed to allow commerce to take place online. Insight into the complexity of brand marketing and sales in a Web 2.0 world. Hands-on knowledge of how to build an online presence for a small business using websites, Facebook, Twitter, phone apps, as well as how to set up an online store.
III. Final Product:
The major project of the semester involves identifying an idea or business concept that is amenable to an e-commerce initiative for a client organization or individual in Bislig City. The student must seek for permission from the client. A schedule of activities for the project will be provided by the instructor to the class. It is essential to follow to the timetable in order to successfully accomplish this project. It is recommended that the group members allocate the tasks among themselves equitably, and monitor individual performance to ensure the quality and completion of the assignment on time. Group members will rate each other on a standardized group evaluation form and turn in these evaluations to the teacher along with the final group project report on the last day of classes or as assigned on the course schedule.
As can be seen from the schedule to that follows, once members have been assigned to groups, they should immediately explore the organizations/individuals that they would be interested in studying. When the organization/individual approved for study is determined by the instructor, the group should right away conduct unstructured and structured interviews with the client so as to get an idea of their user needs and develop brief specifications or requirement for their project. This should lead to development of an internet marketing plan which will be implemented in the form of a commercial website linked with social media.
The group in consultation with the professor and client, establishes the user requirements and develops an internet marketing plan, designs and implement a website, creates a social media marketing campaign and presents them to the clients and to peers in the class. The clients can accept the internet marketing plan and website in the light of the fact that this is a class project and, if they so desire, can hire appropriate consultants to set up a full-fledged venture.
Once the interviews and preliminary data gathering is accomplished, an internet marketing plan for the project should be written per the guidelines provided. This will be followed by a website implementation. Use one of the free storefronts and/or web hosting services to set up your site. There will be a presentation of the final group projects in class lasting fifteen (15) minutes followed by a fifteen (15) minute question and answer session. In addition to the professor, the presentation will be evaluated by peers in the class and their respective client. A panel of evaluators from the business academe and industry will be invited to rate the final presentation.
IV. Valid Assessment:
All project work, that is, the internet marketing plan, web site implementation and presentations must be originally performed by the group members. Any infringement of this rule will automatically result in the assignment of a failing grade for the project.
Internet Marketing Plan: 40% Web Site Implementation: 40% Final Presentation: 20% Total: 100%
Internet Marketing Plan:
Level of Achievement Criteria Excellent (3 pts) Satisfactory (2 pts) Unacceptable (1 pt) Content Executive Summary The executive summary clearly communicates the critical elements of the marketing plan so that it reads as a stand- alone document. The length of the executive summary is sufficient to cover the critical information, but no more than two pages long. The executive summary includes most, but not all of the critical elements of the marketing plan. Some of the information provided in the summary is unnecessary or trivial to understanding the plan. The summary is no more than two pages long. The executive summary is either too short (less than one page) or too long (more than two pages). The summary contains mostly unnecessary or trivial information, therefore, it is inadequate as a stand-alone document. Introduction The introduction clearly and concisely introduces the purpose of the marketing plan. The introduction is somewhat unclear and/or not concise in stating the purpose of the marketing plan. There is no introduction that states the purpose of the marketing plan. Company Analysis Information about the company or organization is thoroughly and clearly reported, including such things as the type of product or service, employees, company history, previous and current marketing efforts, current knowledge about customers and competitors, etc. Information about company or organization is, for the most part, thoroughly and clearly reported. But some information that may be critical to the marketing plan is missing. Company or organization information is provided, but there is a great deal of potentially important information missing. Market Definition, Potential, & Demand A visual depiction and verbal description of the market definition is provided that is reasonable and based on the company or organization. Reasonable estimates or calculations of market potential, market demand, and company demand are provided and clearly stated. Any necessary assumptions used in calculations are clearly explained. Either the visual depiction or verbal description of the market definition is missing; both may be provided but not clear or reasonable. One of the estimates/calculations for market potential, market demand, and company demand are missing or clearly miscalculated. Assumptions are stated, but not explained. There is no visual depiction of the market definition. More than one estimate/calculation of market potential, market demand, and company demand are missing or clearly miscalculated. Necessary assumptions are not provided. Competitor Analysis Information about all major competitors or strategic groups is thoroughly and clearly reported. Source(s) of the information is provided. Any Information about most of the major competitors or strategic groups is provided. Not all of the information is as clearly reported as possible. The report does not explain Some information about competitors is provided, but the analysis lacks thoroughness and clarity. There appears to have been little effort given to obtaining competitor
information that is considered to be important to know, but that has not been obtained with reasonable effort is identified. missing data. information and there is no explanation for missing information
Marketing Objectives & Goals The marketing objectives and goals are clearly related to the company/organization mission. Objectives and goals are clearly stated and appropriately quantified. Linkage of marketing objectives and goals to company/organization mission is not clearly stated. Some of the objectives and goals are unclear and/or not appropriately quantified. Marketing goals and objectives are missing or those that are identified are not quantified or are inappropriate. Marketing Strategy The marketing direction that will frame marketing tactics of the marketing plan is clearly and specifically stated in 3-5 sentences. The marketing strategy is logically linked to the marketing objectives and goals. Marketing strategy is identified but is unclear or unspecific in some aspects. The marketing strategy is logically linked to the marketing objectives and goals. The marketing strategy is missing or is illogical given the marketing objectives and goals. Customer Analysis Information about customers is thoroughly and clearly reported. The source of data is clearly reported (i.e., secondary or primary data, company information or new data collected for the development of this plan. If new data has been collected, the method of collection, including sample size, description of sample, and data collection instrument is provided. Any information that is considered to be important to know, but that has not been obtained with reasonable effort is identified. Most of the important information about customers is reported, although not as thoroughly and clearly as possible. For example, data collection information may not be fully reported, data collection instrument may be missing. The report does not explain missing data. Although some customer information is reported, it is clear that only minimal efforts toward attaining this data have been made. The information that is reported lacks clarity. The report does not recognize that data are missing. SWOT Analysis A thorough SWOT analysis is provided, based on the preceding analyses. Reasoning for each item in the SWOT is provided and logical. Strengths and weaknesses are clearly internal factors, and opportunities and threats are clearly external factors. SWOT analysis is provided, but there are some missing points from preceding analyses. Reasoning for each item is not always thoroughly provided and/or logical. One or two strengths/weaknesses are external, or one-two opportunities/threats are internal. SWOT analysis is provided, but there are at more than six missing points from preceding analyses. There is no reasoning provided for the items. More than two strengths/weaknesses or opportunities/threats are inappropriate.
Target Market & Positioning Based on the marketing strategy and SWOT analysis, the target market(s) is appropriately identified and described. A positioning statement for each target market is identified and explained, and reasonable. Based on the marketing strategy and SWOT analysis, the target market(s) is identified but not described in enough detail. Positioning statement(s) is provided but not explained. Target market and positioning is missing, or, if identified, does not seem appropriate given the marketing strategy and SWOT analysis. Positioning statement(s) is missing.
Communications Management The objectives of communication management are clearly stated and appropriate. Tactics for managing communications are thoroughly and clearly identified and reasoned. When The objectives of communication management are stated, but somewhat unclear. Most of the tactics are thoroughly and clearly identified, but one obvious tactic is missing. Some detail on tactics is missing, hindering Objectives for communication management are missing. More than one obvious tactic is missing. Very little detail on specific tactics is provided. Tactics are unclear and hard to understand. Product and Brand Management The objectives of product/brand management are clearly stated and appropriate. Tactics for managing the product/service/brand are thoroughly and clearly identified and reasoned. When necessary, sufficient detail about tactics is provided, making it easier to understand the scope of the tactic. The objectives of product/brand management are stated, but somewhat unclear. Most of the tactics are thoroughly and clearly identified, but one obvious tactic is missing. Some detail on tactics is missing, hindering understanding. Objectives for product/brand management are missing. More than one obvious tactic is missing. Very little detail on specific tactics is provided. Tactics are unclear and hard to understand. Pricing management The objectives of pricing management are clearly stated and appropriate. Tactics for managing price are thoroughly and clearly identified and reasoned. When necessary, sufficient detail about tactics is provided, making it easier to understand the scope of the tactic. The objectives of pricing management are stated, but somewhat unclear. Most of the tactics are thoroughly and clearly identified, but one obvious tactic is missing. Some detail on tactics is missing, hindering understanding. Objectives for pricing management are missing. More than one obvious tactic is missing. Very little detail on specific tactics is provided. Tactics are unclear and hard to understand. Distribution Management The objectives of distribution management are clearly stated and appropriate. Tactics for managing distribution are thoroughly and clearly identified and reasoned. When necessary, sufficient detail about tactics is provided, making it easier to understand the scope of the tactic. The objectives of distribution management are stated, but somewhat unclear. Most of the tactics are thoroughly and clearly identified, but one obvious tactic is missing. Some detail on tactics is missing, hindering understanding. Objectives for distribution management are missing. More than one obvious tactic is missing. Very little detail on specific tactics is provided. Tactics are unclear and hard to understand.
necessary, sufficient detail about tactics is provided, making it easier to understand the scope of the tactic. understanding.
Implementation & Control A thorough and specific implementation plan is clearly identified for every tactic; the plan identifies who is responsible for implementing the tactic, when it should be implemented, the cost, measurement of effectiveness, and any other relevant information. The implementation plan is specific enough so that the company/organization has a blueprint for using the plan. In addition to specific effectiveness measures for each tactic, overall control measures for the marketing plan, and contingency actions, are identified. An implementation plan is identified, but one to two tactics are not addressed. Specificity of some of the plan could be improved. The company/organization will be able to use the plan to implement the marketing plan, but may be confused about some aspects because of missing information. Overall control measures are included and contingency actions are identified, but they lack thoroughness. An implementation plan is identified, but more than two tactics are not addressed, and the plan generally lacks specificity. Because of missing information, the plan will not help the company/organization implement the marketing plan. Overall control measures and contingency plans are not identified.
Conclusion A brief summary that identifies the expected outcomes with successful implementation of the marketing plan is clearly presented in a short paragraph. A summary of expected outcomes is provided but lacks clarity. There is no conclusion. Written Communication
Organization Written work is well organized and easy to understand. Sections of the plan are marked with appropriate headings. Tables and charts are appropriately used and easy to understand, and contribute to the ease of reading the plan. The organization is generally good, but some sections seem out of place. Some headings may be missing. Tables and charts are included, but are difficult to understand (e.g., poorly labeled). The plan is disorganized to the extent that it prevents understanding the content. There are no headings. Inappropriate use of charts or tables; or, use of tables and charts is indicated, but not included.
Writing Style The plan has a writing style that is uniform throughout the paper and appropriate for this type of written project. There is no indication that the paper involved multiple authors. The writing style lacks uniformity at times and is not always appropriate for a marketing plan. There is some indication of multiple authors (e.g., different fonts, different paper, etc.). Plan is clearly the work of multiple authors with different writing styles, margins, printer fonts, paper types, etc.
Grammar, Spelling, and Formatting The plan has been thoroughly spell- checked and proofread. There are no to almost none grammatical or spelling errors. There are no formatting errors. There are a few spelling and/or grammatical errors. There are one to three formatting errors. There are frequent misspelled words, serious grammatical errors, and formatting errors, indicating that time was not taken to spell-check and proofread.
Use of Appendices Information is appropriately placed in either the main text or an appendix. Appendices are documented and referenced in the text. Information is sometimes misplaced. Documenting and referencing in text are somewhat incomplete. Appendices are poorly documented and referenced in text. Considerable amount of material is misplaced. Appendices are not documented or referenced in text.
References Material used in the writing of the plan taken from external sources is appropriately referenced both within the document and on a reference page. Some material taken from external sources is not referenced, either in the text or on a reference page. No references in the text or on a reference page are provided, although it is obvious that material from external sources has been used.
Professionalism Overall, the written communication of the marketing plan conveys a sense of professionalism, a written document that appears and reads like it was developed by professionals, not students. Many aspects of the marketing plan convey a sense of professionalism, but there are some written communication problems that are not congruent with a professionally prepared marketing plan. The marketing plan lacks any sense of professionalism and is clearly prepared by students.
Web Site Implementation:
4 3 2 1 Purpose Our Website has a purpose and a message that addresses an important issue. Every component of our wiki supports the purpose. Our website has a purpose. Every component of our website supports the purpose. Our website is generally about a topic. Every component of our website relates to the topic, but some components have a superficial relationship to the topic. Our website seems to be about more than one topic. Information Our website provides extensive, thorough information about all sides of the issue. Our website provides adequate information about at least two sides of the issue. The information in our website has a few significant gaps and seems a bit one-sided. The information in our website has many gaps and presents only one side of the issue. Interpretation We connect the information in our website to different subjects and to the real world. We use the information from our research to make inferences and draw original conclusions about our sites topics. We connect the information in our website to other topics and ideas. We draw our conclusions from our research. We try to connect the information in our website to other topics, but some of our connections are superficial. We try to draw conclusions, but our conclusions are not always based on our research. We rarely connect the information in our website to other topics. The information in our website is repeated or paraphrased from other sources. We do not try to draw original conclusions. Sources We gather information for our website from a wide variety of primary and reliable secondary sources, such as print sources, Web sites, interviews, observation, databases, and surveys. We gather information for our website from several reliable sources. We gather information from several sources, but a few of them may be unreliable. We gather our information from one or two sources, or we do not use any sources. Citations We correctly cite all sources for our information, including direct quotes and paraphrasing, when appropriate. We cite all sources for our information, including direct quotes and paraphrasing, when appropriate. We make a few minor errors in our citations. We cite some of our sources, but we make some errors in our citations. We do not cite our sources, or we make numerous errors in our citations. Multimedia We use high-quality multimedia components, such as graphics, sound, animation, and video, to enhance the message of our website. Multimedia components work correctly and are integrated effectively throughout our website. We use multimedia throughout our website to support our message. We use multimedia throughout our website, but sometimes it detracts from our message. We do not use multimedia in our website. Copyright We follow copyright laws for all content in our website. We follow copyright laws for all content in our website, but we make some minor errors. We do not follow copyright laws for some content on our website. We do not follow copyright laws with most of the content on our website.
4 3 2 1 Creativity We present information in our website in fresh, original ways that enhance our message. We effectively use language, organization, and Web features in unique and surprising ways to communicate and persuade our audience to take our message seriously. We effectively use language, organization, and Web features in original ways to communicate our message. We try to use language, organization, and Web features in unique and surprising ways to communicate our message, but some of our attempts detract from our message. We make no effort to communicate our message in original ways. Audience We design our website to appeal to a specific audience, and we use language and rhetorical devices to appeal to that audience. We anticipate our audiences questions and concerns, and give them information they need to understand and accept our message. We think about our audience while we design our website, and we address any questions or concerns they might have. We try to think about our audience while we design our website, and we answer some of the questions they might have. We do not think about our audience while we design our website. We only include information that is easy to find or interesting to us. Collaboration We use effective decision-making and persuasive strategies to reach consensus on major components of our site. We encourage each other to express individuality in meaningful ways related to the purpose of the site. We respect each others work by offering support and constructive criticism, and by agreeing on what changes should be made to the site before we make any changes. We work together to reach consensus on the major components of our site. We agree on any changes that should be made to the site before we make any changes. We try to work together to reach consensus about our websites content, but some people have more input than others. Our site is mostly the work of a few people, and other group members have very little input. Site Organization Our websites information is divided logically into pages concerning different subjects, with appropriate amounts of content that expand and enhance our ideas. Sections of information are broken down into an appropriate number of subpages. Links guide users through the website in an intuitive way, and a link to the home page Our websites information is divided logically into pages concerning different subjects, with appropriate amounts of content. Links guide users through our site, and each page has a link to the home page. Our websites information is divided into pages that are generally about different subjects. Links guide users through our site, but sometimes the links are hard to find, and returning to the home page is sometimes difficult. The pages in our website seem to be about random subjects. Some of our pages have links, but readers can easily get lost or stuck in one place in our site.
4 3 2 1 is always available. Page Organization Each page in our website thoroughly addresses an important topic related to our purpose. The most important information appears first on the page. We effectively use headings, subheadings, fonts, and Web features, such as anchors, lines, and boxes, to help readers find what they are looking for. Each page in our website addresses a topic related to our purpose. We effectively use headings, subheadings, fonts, and Web features to help readers find what they are looking for. Each page in our website is usually about one topic. We use some headings and Web features, but readers sometimes have difficulty finding what they are looking for. Our pages are confusing and poorly organized. Links to Outside Sources All links on our website work and add important information related to our sites message. All linked sites are appropriate for our audience, and we provide a description of what is available on each site. All links on our site work and relate to the topic of our site. All linked sites are appropriate for our audience. The links on our site all relate to the topic of our site, but a few of them do not work. We have no links on our website, or our links are inappropriate, do not work, or are unrelated to the topic. Language We use powerful, concrete, and accurate words on our website. We use a minimum of technical terms and include definitions, when appropriate. We use accurate words on our website and define technical terms, when necessary. Some of our word choices are inaccurate, or we use too many technical words. Our word choices are predictable and often inaccurate. Conventions We have no errors in sentences, spelling, capitalization, grammar, or punctuation. We check our writing for accuracy in spelling, capitalization, grammar, and punctuation, and we do not have any errors that would confuse readers We check our writing for accuracy in spelling, capitalization, grammar, and punctuation, but we have some errors that may confuse readers. We do not check our writing for accuracy in spelling, capitalization, grammar, and punctuation, and we have many errors that will confuse readers.
V. Learning Activities:
Prelim TOPIC Suggested Activities Prior to Instruction: Gauging students needs: knowledge, skills and attitudes Gauging students needs
Give Final Product Rubric e-Commerce Overview of e-Commerce Business to Customer e-Commerce Business to Business e-Commerce Online Communities Lecture, discussion, exercises Case Analysis Group Activity The New Economy Economics of the Web e-Commerce Business Models Lecture, discussion, exercises Case Analysis Group Activity The Electronic Marketplace Introduction to Internet Recent Technologies Used in the e-Industry
Midterm Ethical Practices Ethical Framework for e-Business and Internet Marketing Dos and Donts in Internet Marketing Lecture, discussion, exercises Case Analysis Group Activity Internet Marketing The Stages of Internet Marketing Strategies in Using the Internet Tools of Electronic Marketing Lecture, discussion, exercises Case Analysis Group Activity Other Tools in Internet Marketing Customer Communication Security Trends Lecture, discussion, exercises Case Analysis Group Activity
Pre final Internet Advertisement Basic Internet Advertisement Advance Internet Advertisement Lecture, discussion, exercises Case Analysis Group Activity Email Marketing Yahoo Marketing Gmail Marketing Lecture, discussion, exercises Case Analysis Group Activity Social Media Marketing Facebook Marketing Twitter Marketing Youtube Marketing Lecture, discussion, exercises Case Analysis Group Activity
Final Additional Marketing Strategies Lead Generation Affiliate Marketing Lecture, discussion, exercises Case Analysis Group Activity Search Engine Optimization Article Marketing Using Blogs and Forums Press Releases
Lecture, discussion, exercises Case Analysis Group Activity
References: Internet Marketing & e-Commerce by Ward Hanson and Kirthi Kalyanam Internet Marketing by The Internet Marketing Academy
VI. Grading Criteria:
The total points that you accumulate throughout the term on the items below will determine your grade:
60% Class Average (CA) 40% Prelim exam = PRELIM GRADE 1/3 Prelim grade (PG) 2/3 Tentative Midterm grade (60% CA + 40% midterm exam) = MIDTERM GRADE 1/3 midterm grade (MG) 2/3 tentative Pre-final grade (60% CA +40% prefinal exam) = PRE-FINAL GRADE 1/3 midterm grade (MG) 2/3 tentative final grade (60% CA +40% final exam) = FINAL GRADE