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APPRECIATION
Through this opportunity, I am Wan Amirah Munira Binti Ton Bendahara want to thank and
high appreciation to my lecturers that Dr. Dewi Binti Tajuddin for having given me so much guidance
until the completion of this task management subjects.
Besides, appreciation and gratitude also goes to my parents, Ton Bendahara Bin Ton Yusof
and Tengku Zainab Binti Tengku Mansor who helped me a lot in financial matters to help me
complete this task. Do not forget the friends who helped and never tried to give guidance.
This task has become one of the revision processes for me. This is because this task is related
to my studies. I hope that my achievements in this subject will be greatly improved. These tasks may
be able to improve and enhance student knowledge management.
Lastly, once again I would like to express our sincere appreciation and thanks to all those
involved in producing this work. I also put together ten fingers apologize if there are any inadvertent
error in this task. So, thank you.










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VISION
To be a Leading Oil and Gas Multinational of Choice

MISION
We are a business entity
Petroleum is our core business
Our primary responsibility is to develop and add value to this national resource
Our objective is to contribute to the well-being of the people and the nation


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ABOUT PETRONAS

PETRONAS was founded in 1974; PETRONAS is Malaysia's very own integrated
petroleum multinational corporation with a strong ranking on the FORTUNE Global 500

and a
presence in more than 30 countries around the world.
Their business activities range from upstream oil and gas exploration and production to
downstream oil refining; marketing and distribution of petroleum products; trading; gas processing
and liquefaction; gas transmission pipeline operations; marketing of liquefied natural gas;
petrochemical manufacturing and marketing; shipping; and property investment.
As a responsible corporate citizen, PETRONAS is committed to managing their petroleum
resources and operations responsibly by balancing commercial, environmental and social objectives to
ensure sustainable development for the benefit of the people and local community in the host
countries wherever they operate.


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ORGANIZATIONAL CHART

Board of Directors



Tan Sri Mohd Sidek Hassan
Chairman of the Board



Tan Sri Dato' Shamsul
Azhar Abbas
President & CEO



Tan Sri Dr Mohd Irwan
Serigar Abdullah



Tan Sri Amirsham A
Aziz



Datuk Muhammad Ibrahim



Dato' Mohamad Idris Mansor



Tan Sri Dato' Seri Hj Megat
Najmuddin Datuk Seri Dr Hj
Megat Khas


Krishnan CK Menon
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Datin Yap Siew Bee


Datuk Mohd Omar
Mustapha



Datuk Wan Zulkiflee Wan
Ariffin



Datuk Anuar Ahmad




Dato' Wee Yiaw Hin



Datuk Manharlal Ratilal

Faridah Haris Hamid
Company Secretary

Abdul Rahman Musa
Joint Secretary




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Board Committees

Audit Committee




Krishnan CK Menon
Chairman



Tan Sri Dr Mohd
Irwan Serigar
Abdullah

Dato' Mohamad Idris Mansor

Datuk Muhammad Ibrahim


Governance & Risk Committee




Tan Sri Dato' Seri Hj Megat
Najmuddin Datuk Seri Haji
Megat Khas
Chairman



Datuk Muhammad Ibrahim

Krishnan CK Menon

Tan Sri Amirsham
A Aziz


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Remuneration Committee




Datin Yap Siew Bee
Chairperson



Datuk Mohd Omar Mustapha


Dato' Mohamad Idris Mansor

















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Executive Committee




Tan Sri Dato' Shamsul Azhar
Abbas
President and Chief Executive
Officer



Datuk Wan Zulkiflee Wan
Ariffin
Chief Operating Officer & Executive
Vice President
Downstream Business



Datuk Anuar Ahmad
Executive Vice President
Gas & Power Business


Dato' Wee Yiaw Hin
Executive Vice President
Exploration & Production Business



Datuk Manharlal Ratilal
Executive Vice President
Finance


Faridah Haris Hamid
Secretary

Abdul Rahman Musa
Joint Secretary


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PROCESS OF THE MANAGEMENT

PETRONAS is the national oil and gas company of Malaysia and is wholly-owned by the
Government of Malaysia. Together with its subsidiaries and associated companies, PETRONAS, a
FORTUNE Global 500 company, has fully integrated oil and gas operations in a broad spectrum of
the oil and gas value-chain. Its business activities include (i) the exploration, development and
production of crude oil and natural gas in Malaysia and overseas; (ii) the liquefaction, sale and
transportation of LNG; (iii) the processing and transmission of natural gas and the sale of natural gas
products; (iv) the refining and marketing of petroleum products; (v) the manufacture and sale of
petrochemical products; (vi) the trading of crude oil, petroleum products and petrochemical products;
and (vii) shipping and logistics relating to LNG, crude oil and petroleum products. Committed to
ensuring business sustainability, PETRONAS also strives to responsibly manage natural resources in a
way that contributes holistically to the well-being of the people and nations where operate.

Exploration & Production Business
As custodian of Malaysias oil and gas resources, PETRONAS is entrusted with the responsibility
to develop and add value to the nations hydrocarbon resources. In the early years, PETRONAS
focused its efforts on managing the production sharing contractors who were exploring Malaysian
acreages, but PETRONAS soon saw the need to take on a bigger and more proactive role in
augmenting the nations oil and gas reserves. PETRONAS has also intensified efforts to strengthen
Malaysias upstream industry through the enhancement of fiscal terms and the introduction of new
petroleum solutions, leveraging on the Governments new tax incentives.
Through its Exploration & Production (E&P) subsidiary, PETRONAS Carigali Sdn Bhd
(PETRONAS Carigali), PETRONAS has developed capability as a hands-on operator with a track record
of successful oil and gas developments. PETRONAS Carigali works alongside a number of petroleum
multinational corporations through Production Sharing Contracts (PSCs) to explore develop and
produce oil and gas in Malaysia. Abroad, PETRONAS continues to strengthen its position by securing
new acreages while undertaking various development projects. The Petroleum Management Unit of
PETRONAS acts as resource owner and manager of Malaysias domestic oil and gas assets. It
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manages the optimal exploitation of hydrocarbon resources and enhances the prospectively of
domestic acreages to attract investment and protect the national interest. PETRONAS has explored
some of the world's most challenging terrains and temperatures to secure new reserves. Additionally,
they conduct deep water exploration, entering also into highly complex HPHT reservoirs and wells
with high CO2 content to enhance our yields. Today, PETRONAS are amongst the worlds first in
maximising recovery of discovered fields with Enhanced Oil Recovery (EOR) efforts.
PETRONAS continues to harness and develop new technologies to maximise opportunities and
further strengthen its capabilities as part of its on-going efforts to become a leading global E&P
player.
Gas & Power
PETRONAS Gas & Power Business aspires to be a leading integrated gas, liquefied natural gas
(LNG) and power player. To create greater focus in these core areas of growth, the business has been
structured and streamlined into two major portfolios; Global LNG business and Infrastructure, Utilities
& Power business.
Global LNG
PETRONAS global LNG business comprises the production and sale of LNG through its
domestic operations in Bintulu, Sarawak (PETRONAS LNG Complex) and overseas operations in Egypt
(Egyptian LNG). PETRONAS operates one of the worlds largest LNG facilities in Bintulu, Sarawak,
which consists of three plants, MLNG, LNG Dua and MLNG Tiga, with a combined capacity of 24
million tonnes per annum.
PETRONAS is also involved in LNG and energy trading activities through its marketing arms in
Malaysia and Europe (PETRONAS LNG Ltd and PETRONAS Energy Trading Ltd). At present,
PETRONAS commands a sizeable LNG market share in the Far East. Over the years, PETRONAS has
sustained its market position and preserved its reputation as a reliable supplier of LNG, having sold
more than 7,000 cargoes since the establishment of its first LNG plant in 1983.
As a global LNG player, PETRONAS is determined to defend its significant traditional Far East
market and seize opportunities on the growing spot market, while continuing to grow its LNG
presence in the Atlantic basin. PETRONAS is also establishing its foothold in European energy trading,
which includes electricity and carbon trading.

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Infrastructure, Utilities & Power
PETRONAS Infrastructure, Utilities & Power business focuses its efforts towards ensuring long
term security and sustainability of the gas market in Malaysia and expanding its portfolio of
infrastructure and power positions in high growth markets. The business is leveraging on its widely
respected operational excellence and sustainable energy developments. PETRONAS, through its
majority-owned subsidiary, PETRONAS Gas Berhad (PGB), operates the Peninsular Gas Utilisation
(PGU) system, comprising six processing plants and approximately 2,505 km of pipelines to process
and transmit gas to end-users in the power, industrial and commercial sectors in Peninsular Malaysia.
PETRONAS also exports gas for power generation to Singapore.
The PGU system is the principal catalyst for the development of Peninsular Malaysias offshore
gas fields, the use of natural gas products for power generation and utilities, and the expansion of
Malaysias petrochemical industry through the use of gas derivative products, such as ethane,
propane, butane and condensates.
PGB is also developing Malaysias first LNG Regasification Terminal in Melaka, which is due for
completion in July 2012. This will facilitate the importation of LNG by PETRONAS and third parties
towards ensuring security of gas supply for the nation in the future. Globally, PETRONAS has
investments in pipeline operations in Argentina, Australia, Indonesia and Thailand, as well as gas
storage and LNG regasification facilities in Europe.
PETRONAS is also committed to further grow in the power and renewable energy business,
leveraging on existing capabilities and venturing into opportunities in key focus markets in Asia and
the Middle East. Entry into the power business will support PETRONAS vision to be an integrated
energy company.
Downstream Business
PETRONAS Downstream Business plays a strategic role in enhancing the value of Malaysias oil
and gas resources through its integrated operations in refining and trading, marketing of crude oil and
petroleum products locally and internationally, as well as through manufacturing and marketing of
petrochemical products.

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Refining & Trading
PETRONAS owns and operates three refineries in Malaysia, two in Melaka (collectively known as the
Melaka Refinery Complex) and another in Kertih (the Kertih Refinery). The first refinery in Melaka is
100% owned by PETRONAS while the second refinery is 53% owned by the Group.
PETRONAS also operates a Group III base oil refining (MG3) plant in the Melaka Refinery
Complex. PETRONAS also has an oil refining presence in Africa through its 80% owned subsidiary,
Engen Petroleum Limited (Engen), a leading South African refining and marketing company that owns
and operates a refinery in Durban, South Africa.
To carry out trading activities in crude oil and petroleum products in the Malaysian and
international markets (including Asia, Africa and the Indian subcontinent), PETRONAS formed a
wholly-owned subsidiary, PETRONAS Trading Corporation Sdn Bhd (PETCO). PETCO also trades in
crude oil and petroleum products produced by affiliates and third parties, and has trading operations
in Dubai and London via its wholly-owned subsidiaries PETCO Trading DMCC and PETCO Trading UK
Limited, respectively.
Downstream Marketing
PETRONAS is engaged in domestic marketing and retailing activities through PETRONAS
Dagangan Berhad (PDB), a majority-owned subsidiary, which markets a wide range of petroleum
products, including gasoline, Liquefied Petroleum Gas (LPG), jet fuel, kerosene, diesel, fuel oil, asphalt
and lubricants. PDB also has interest in Malaysias Multi-Product Pipeline and the Klang Valley
Distribution Terminal that transports gasoline, jet fuel and diesel oil from the refineries to major
demand centres in the Klang Valley. Besides marketing activities, PDB also jointly operates a jet fuel
storage facility and hydrant line system at the Kuala Lumpur International Airport.
PETRONAS has also established its downstream marketing presence in key Asian markets. PT
PETRONAS Niaga Indonesia,a wholly-owned subsidiary, operates retail stations as well as markets
petroleum products to industrial and commercial customers, and manages a network of local lubricant
distributors in Indonesia. In Thailand similar activities are undertaken by PETRONAS Retail (Thailand)
Co Ltd that also supplies jet fuel to the Don Muang International Airport and the Suvarnabhumi
International Airport, Bangkok. In China and India, the Groups lubricant products are sold through
PETRONAS wholly-owned subsidiary, PETRONAS Marketing China Company Ltd and PETRONAS
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Marketing India Private Ltd (PMIPL), respectively. PMIPL also has exclusive supply arrangements and
collaborations with major Original Equipment Manufacturer (OEM) partners and car manufacturers.
In Africa, PETRONAS subsidiary Engen has the largest retail network of service stations in
South Africa as well as a strong retail presence in the Sub-Saharan region in countries. In the Sudan,
PETRONAS Marketing Sudan Limited (PMSL), a wholly owned subsidiary is engaged in the marketing
and retailing of petroleum products and lubricants, as well as owns and operates retail stations. PMSL
also provides into-plane service at the Khartoum International Airport and El-Obeid International
Airport, which is the main base for the UN World Food Programmes operations in the Sudan. PMSL
also supplies fuel to the UN-African Union Mission peacekeeping force in Darfur and operates
refuelling stations and depots.
With a presence in more than 20 countries worldwide, PETRONAS Lubricants International Sdn
Bhd (PLISB) is the lubricants arm of PETRONAS. PLISB has established a manufacturing base and
distribution channel to sell its products in the European market by virtue of acquiring the FL Selenia
Group, (renamed PL Italy Group) and offers lubricants, transmission, anti-freeze and functional fluids
for automobiles, trucks, agricultural tractors and earth moving machinery as well as for other
industrial equipment to the market.
Leveraging on PL Italy Groups strong OEM relationships and world-class research and
development capabilities, PLISB currently has a long-term supply, technical, collaborative and
commercial agreement for the exclusive right to supply lubricants to Fiat Italy via PL Italy iGroup. Also
in the lubricants marketing sector, PETRONAS Base Oil (M) Sdn Bhd, a wholly owned subsidiary of
PETRONAS, undertakes the marketing of MG3 base oil in Malaysia and the Asia Pacific region whereas
marketing in Europe is handled by PETRONAS Marketing Netherlands BV. PETRONAS markets its base
oil products under the brand ETRO.
Apart from eight LPG bottling plants in Malaysia, PETRONAS also has LPG facilities in selected
Asian countries namely in India, the Philippines and Vietnam, either through a joint venture or wholly-
owned subsidiary.
Petrochemicals
PETRONAS first ventured into the production of basic petrochemical products in the mid-1980s
and later embarked on several large scale petrochemical projects with multinational joint venture
partners. PETRONAS joint venture partners have included The Dow Chemical Company, BASF
Netherlands BV, BP Chemicals, Idemitsu Petrochemical Co Ltd, Mitsubishi Corporation, and Sasol
Polymers International Investments (Pty) Ltd.
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With a view to strengthening integration and improving economies of scale, PETRONAS
recently consolidated its petrochemical business under the PETRONAS Chemicals Group Berhad (PCG).
The leading integrated petrochemical producer in Malaysia and one of the largest in South East Asia,
PCG is the listed holding entity for all of PETRONAS petrochemical production, marketing and trading
subsidiaries and has a total combined production capacity of over 11 million tonnes per annum.
The petrochemical business which has been consolidated under PCG, through joint ventures
with multinational petrochemical companies, developed two Integrated Petrochemical Complexes
(IPCs) at Kertih and Gebeng, along the eastern corridor of Peninsular Malaysia. The concept
underlying the development of these IPCs is to achieve a competitive edge through the integration of
petrochemical projects using common or related feedstock and common facilities within a self-
contained complex.
PETRONAS Kertih IPC consists principally of ethylene-based petrochemical projects, which
include two ethylene crackers, a polyethylene plant, an ethylene oxide/ethylene glycol plant, a multi-
unit derivatives plant, vinyl chloride monomer (VCM) and polyvinyl chloride (PVC) plants,
ammonia/synthesis gas plants, anacetic acid plant, an aromatics complex and a low-density
polyethylene plant. The petrochemical projects are fully integrated with the surrounding infrastructure
facilities and other process plants in Kertih, including PGBs six gas processing plants and the Kertih
Refinery, all of which are located within the IPC.
The Gebeng IPC comprises mainly of propylene-based petrochemical projects. The anchor
project at the Gebeng lPC is a joint venture between PETRONAS and BASF, which owns and operates
an acrylic acid/acrylic esters plant, an oxo-alcohols complex and a butanediol plant. PETRONAS,
through PCG owns and operates an MTBE/propylene plant, a propane dehydrogenation plant and a
polypropylene plant. The Gebeng IPC is also host to a number of multinational chemical companies,
such as BP Chemicals, which owns and operates a purified terephthalic acid plant, and Eastman
Chemicals, which owns and operates a copolyester plastic resin plant.
Both the Kertih and Gebeng IPCs are a major step towards establishing Malaysia as a regional
petrochemical production hub. The integrated development of Malaysias petrochemical industry is
expected to promote the development of the countrys industrial base, especially the plastics and
chemical based component manufacturing industry.


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ORGANIZING PROCESS

With the increased attention being given to corporate governance matters in todays
environment, every employee in this organization has a stake in the governance process. Maintaining
an ethical, law-abiding culture provides enormous benefit to an organization like ours.
As PETRONAS expand and grow their business and geographies, the inculcation of their shared
values across the group becomes increasingly important. Their shared values of loyalty,
professionalism, integrity and cohesiveness will continue to stand us in good stead in everything we
do and are the very foundation of the PETRONAS General Business Principles. This is also in keeping
with the principles of the Corporate Enhancement Programme, which are aimed at positioning our
mind-set and behaviour for an intensified business focus.
Whilst their shared values define what they believe in and what they stand for, I believe it is
timely and important for them to revise and harmonize the existing Code with their operations globally
so as to enhance consistency and support effective management oversight. Accordingly, the existing
Code has been revised and renamed the PETRONAS Code of Conduct and Business Ethics (CoBE).
This CoBE is enhanced to accommodate developments in local and international laws and practices, as
well as technological developments. Benchmarked to international standards, the CoBE together with
our shared values will serve as a guiding beacon concerning how all of us are expected to conduct
ourselves in our work. The CoBE will not only promote legal and procedural compliance, but it will also
provide a moral compass to ensure that our individual behaviour is in line with the PETRONAS Shared
Values.
The CoBE contains detailed policy statements on the standards of behaviour and ethical
conduct expected of each individual to whom the CoBE applies. The CoBE is to apply to all employees
and directors within the PETRONAS Group worldwide. PETRONAS also expects that contractors,
subcontractors, consultants, agents, representatives and others performing work or services for or on
behalf of PETRONAS will comply with the relevant parts of the CoBE when performing such work or
services. In particular, the CoBE expressly prohibits improper solicitation, bribery and other corrupt
activity not only by employees and directors but also by third parties performing work or services for
or on behalf of companies in the PETRONAS Group.

In view of the CoBEs international application, some provisions of the CoBE will be modified
to adapt the CoBE to the requirements of the local jurisdictions where PETRONAS is operating. The
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CoBE will have separate Country Supplements to cater to local jurisdictions applicable legislation and
social mores.
then, the CoBE is accompanied by a CoBE Guide that sets out frequently asked questions and
some Dos & Donts in relation to certain specific situations. The CoBE, the Country Supplements
(where applicable) and the CoBE Guide will be printed in booklets and distributed to all employees
and will also be available on PETRONAS website for viewing by third parties dealing with the
Company as well as the general public.
As an employee of PETRONAS Group, it is incumbent upon each and every one of us to
internalize and abide by this CoBE. It is the responsibility of each LINE MANAGER to ensure that our
employees uphold the CoBE. The PETRONAS Board of Directors and Management attach great
importance to the CoBE and urge that everyone in the PETRONAS Group make it a personal
commitment to follow the CoBE.


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MANAGERIAL SKILLS
Management skills are amongst the skills sought after by many employers. Producing
graduates who possess skills or attributes beyond their course-related skills is critical in contributing
towards the employability of graduates. University Technology PETRONAS (UTP) has a mission to
develop well-rounded engineering and technology graduates who not only possess technical
competence, but also other employability skills to meet the requirements of the industry. The extent
to which the university is preparing students on management skills is rather unexplored. This
exploratory study therefore intends to fill the gap by examining the level of management skills
possessed by UTP interns during their 8-month internship training at various companies in Malaysia.
To get a better perspective on the issue studied, feedback was gathered from both the interns and
their internship supervisors at the respective companies. Data collection was conducted from Jun -
July 2008 during the final week of the internship period. A total of 96 respondents (48 interns and 48
supervisors) participated in the study. The findings suggested that, in general, the interns possessed
moderately high management skills. Implications of the findings and avenues for further research are
also discussed in this study.


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PLANNING OF ORGANIZATION

FUTURE PLAN
PETRONAS constantly explores avenues to diversify and strengthen its existing involvement
throughout the gas value chain. The Company is forging ahead in new frontiers to continuously grow
its foothold in the highly competitive LNG industry. Its foray into unconventional resources in Australia
and Canada are opening up a whole new supply frontier.
PETRONAS entry into this arena, through its GLNG project joint-venture in Australia, aims to
construct a facility capable of processing coal bed methane into LNG at 7.8 mtpa in 2015. Building
upon the success and experience of this venture, the Group through PETRONAS International
Corporation Ltd (PICL), established a strategic partnership with Canada-based Progress Energy
Resources Corporation to develop its shale gas assets into LNG in north eastern British Columbia. The
venture is proposing to monetise these assets by liquefying shale gas into LNG before marketing it to
the lucrative East Asian market. PETRONAS plans to spend close to US$100 billion in the next five
years to actively add to its energy asset portfolio.

SUCCEEDED PLAN
With its takeover of Canadian gas producer Progress Energy Resources Corp finally accepted
by the Canadian government, PETRONAS can now move ahead with its plans to cater to the growing
demand for gas in Asia as the continent's economies expand. PETRONAS expects to begin exports by
2018 from an US$11 billion (RM33 billion) liquefied natural gas (LNG) facility it will build on Canada's
west coast. This will allow PETRONAS to ship LNG to customers in Japan, South Korea and Taiwan.
The planned LNG export facility will receive a final investment decision in late 2014, both
companies said Monday, after PETRONAS won regulatory approval last Friday for its RM16.2 billion bid
for Progress. The deal comes as a major boost to PETRONAS as it seeks to acquire new sources of
gas and oil across the world. Progress Energy is the now largest single acquisition by PETRONAS since
it was created in 1974. The companies will also continue the upstream development of natural gas
production in Canada's Montney region, and install a pipeline to carry natural gas from production
fields to the new LNG facility.
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PRESENT PLAN
They are a company with aggressive expansion plans and are passionate about attracting key
new talent to support our future growth. In 2013 PETRONAS Energy Trading Ltd will be launching its
Graduate Recruitment Programme which will offer challenging career opportunities across 'front and
back office.'
PETL passionately believes that its employees are its key asset and that everyone who joins
them should be empowered to deliver their potential. They place great emphasis on challenging
everyone to continually learn and develop their skills, as well as enjoy their career progression with
them.
They are seeking highly motivated and talented graduates who have the potential to support
the company high performance culture. They are interested in individuals who believe that they have
the drive, passion and commitment to become future business leaders with energy trading. If they
requirements match my ambition then they would be interested in me joining them on their journey
to developing the success of PETRONAS Energy Trading Ltd. Our graduate recruitment scheme has
now closed for the 2013 in take. For candidates who have applied for our scheme, they will be
responding in due course.



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EMPLOYEES WELFARE

BENEFITS AND REWARDS
They provide ample opportunities for our employees to step up and embrace challenges,
so that they may contribute to the Companys growth, and in so doing, grow as individuals. We
invest extensively on our talent development to enable our employees to consistently deliver
superior performance, while at the same time, enhance their career prospects in the organisation.
We recognise top talent, reward those who consistently outperform expectations and are
committed to espousing and exemplifying our Shared Values.
Our total reward package is competitive with the other industry players. We provide for
the well-being of our employees and their families, in the form of comprehensive health care
coverage, including maternity benefits, life insurance, staff care services and also recreational
programmes. Employees get to participate in social and sporting events as well as participate in
volunteer work with orphanages and other charity events, so that they may contribute to society.
Loyalty and dedication from employees do not go unnoticed and are duly rewarded, with annual
recognition and appreciation.











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HUMAN RESOURCE MANAGEMENT

The Human Resource Management job area in PETRONAS strives to be a strategic partner
within the business, aiming to develop and deliver HR strategies, approaches and services which
generate productive impact for the workforce and create value for the organisation. The various
functions along the HR value chain are varied and include organisation design, people planning, talent
sourcing, people development, performance management, and remuneration and employee/industrial
relations.
In such a dynamic environment, employees are expected to be adaptable and receptive to
change while being able to undertake multi-faceted tasks and expectations. We value individuals who
are inquisitive, resilient and innovative, demonstrating aptitude to grasp new ideas and information
and possess ability to provide practical solutions in the workplace. Our employees are also able to
recognise peoples strengths and work effectively with people of diverse styles, abilities and levels of
motivation.
The Human Resource Management job area includes:
Organisational Design
Job Evaluation
People Planning and Sourcing
Talent Sourcing
People Development
Performance Management
Remuneration
Employee/Industrial Relations
Job Function General Degree / Qualification
1. Organisational Design
2. Job Evaluation
3. People Planning and Sourcing
4. People Development
5. Performance Management
6. Remuneration Services
7. Employee Relations
Degree in Human Resource Management /
Industrial Relations / Organisational
Psychology / Psychology / International
Relations / Business Administration / Social
Sciences / Sociology / Economics / Statistics

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Wan Ashraf Wan Abdul Aziz
Human Resource Management


He is Human Resource Management where we face the highly demanding task of
ensuring that PETRONAS achieves business success through effective management of human capital.
Our goal is to create a high performance culture that will achieve superior business results.
The challenge at HRM is managing people and doing our level best to make sure that our
practices are recognised and benchmarked by other multinational companies. How we do this is by
constantly learning, improving, and innovating our ways of doing things instead of merely following
others. We gather past facts and figures to devise strategies and policies, tailored to our needs, to
ensure overall process improvement that will subsequently impact the business. He take a great deal
of pride in what he do as he can clearly see that what he do day-to-day directly impacts the
organisation as a whole.
His job in PETRONAS so far has been thoroughly enjoyable, challenging and competitive.
PETRONAS is a company that desires a high performing workforce and is serious about it. This
encourages people to continuously improve themselves and raise the bar higher every time. Its a
challenge that he relish.




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RECRUITMENT OF EMPLOYEES IN HUMAN RESOURCE
INDUSTRIAL TRAINING
PETRONAS Industrial Training Programme is a dynamic platform designed to provide
undergraduates from all disciplines with hands-on experience within the oil & gas industry and engage
in many areas of the operations of a global company.
Three significant objectives have been incorporated to ensure the effectiveness of the training
programme:
Integrate theoretical knowledge and its application in industry
Acquire knowledge, skills and mind set to shorten undergraduates learning curve
Accelerate process of identifying potential talents for PETRONAS talents strategy employment
Requirements
Malaysian or PETRONAS Sponsored Student pursuing undergraduate degree in higher learning
institutions, either in Malaysia or overseas in any disciplines where industrial training is a mandatory
part of course completion (preference will be given to third and final year students). The student must
perform at the industrial training for a minimum duration of two and a half months and maximum of
seven months. Submission of the following documents (completed documents MUST be submitted via
i_training@petronas.com.my)
a. ITR011 Application Form
b. Curriculum Vitae
c. Copy of the latest results transcript
d. Copy of your Industrial Training University Letter
It is also have terms and conditions, which are application, must reach
i_training@petronas.com.my three months prior to programme commencement. If you should not
receive any reply from us within two months, please consider your application to be unsuccessful.
Acceptance OR declination of offer must be notified within five (5) working days. Only online
applications will be entertained. Postal/courier applications are deemed as incomplete.
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MANAGERIAL DECISION
PETRONAS Energy Trading Ltd (PETL)s leadership team features highly specialised and
talented professionals with expert knowledge of the energy sector and European trading markets.

Collective Vision
Collectively focused on PETLs expansion into the North West European Natural Gas, Power
and Emissions Market, this team blends drive, entrepreneurial flair and creativity along with
accountability, best-in-class risk management and control.
Empowered Teams
Our approach to leadership is to create empowered teams. Through a commitment to
excellence, integrity and transparency they are helping us grow a highly successful asset-backed,
energy trading house - one with the foundations for long-term growth and performance.
We have deliberately established short reporting lines to enable fast but well-informed
decision-making in our people. They do not work in silos but instead actively work together and
communicate effectively on a daily basis.


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PERFORMANCE APPRAISAL
ATTAINING SUPERIOR PERFORMANCE CULTURE THROUGH
PERFORMANCE MANAGEMENT SYSTEM (PMS)
The system makes you realised that you are in the drivers seat and primarily responsible for
managing your own performance. Hence, every executive should understand the system and play
their part effectively in realising PETRONAS Corporate Agenda. Managers cannot ensure that their
subordinates are doing the right thing if there is no measuring instrument to gauge the performance.
Work that is not measured or assessed cannot be managed because there is no objective information
to determine its value.
Some challenges in Performance Appraisals:
discourages teamwork
Evaluators are inconsistent or use different criteria and standards
No deep belief in the PMS system amongst employees
Managers has complete power over the employees
Different level of understanding amongst PMS practitioners
produces emotional anguish
Too subjective
The PMS programme will expose the participants to the correct guidelines on how to write a
good objective that supports the organisation goals. It reinforces individual accountability in meeting
those goals, consistently track individual, departmental and organisational performance and ensuring
everyone uphold the high performance culture at all level. Performance targets may also encourage
creativity in developing better ways to achieve the goal. Thus, measures to motivate improvements
may also motivate learning. A good understanding and implementation of PMS will challenge you to
deliver results and aim to accomplish those results. You will be focused on achieving your results and
accomplishments. Performance targets may also encourage you to do things creatively and differently
from the norm in line with the spirit dare to be different to attain better ways to achieve the goals
and maintain superior performance results. Frequent reporting and seeking feedback enables timely
corrective action. Timely corrective action is needed for effective management control.
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Name: Wan Amirah Munira Binti Ton Bendahara
Date of birth: 28/10/1993
Place of birth: Hospital Besar Kuala Terengganu
Age: 20 years old
Origin: Marang , Terengganu
Fathers name: Ton Bendahara Bin Ton Yusof
Mothers name: Tengku Zainab Binti Tengku Mansor
Fathers occupation: Fishmonger
Number of siblings: 1 of 6 person
Hobby: Chatting with my lovely parents and play with my siblings
Hope: I hope i will get an excellent result in final exams each semester.
I also want to get good job because i want to help my family.
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CONTENT
NUMBER CONTENT PAGES
1 Appreciation
2 Vision
3 Mission
4 About PETRONAS
5 Logo PETRONAS
6 Organizational Chart
7 Process of Management

8 Managerial Skills
9 Planning of Organization
10 Managerial Decision
11 Human Resource Management
12 Recruitment of Employees in Human Resource
13 Performance Appraisal
14 About Me


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Faculty of Hotel and Tourism Management
Universiti Teknologi MARA, Kampus Kota Kinabalu

Degree in Tourism Management
Introduction To Management

(Wan Amirah Munira Binti Ton Bendahara)
(2013847494)