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Stephanie Lynch Moreno

Cell: 972-816-6963
EMAIL: stephmoreno84@gmail.com

CAREER OVERVIEW
Motivated personable and responsible customer service representative with 6+
years of experience working in fast-paced environments. Solid team player with
great positive attitude.

Dedicated customer service representative with motivation to maintain customer
satisfaction and contribute to company success.

Friendly sales associate with an outstanding track record in demanding sales and
account management environments.
CORE STRENGTHS
*Bilingual- Spanish/English(able to read and write fluently)
*Strong organizational skills
*Fast learner with a wide range of practical skills
*Customer service oriented
*Energetic work attitude
*Courteous demeanor
*Proficient with handling large sums of money
*Cash management
*Training of new hires (2 to 3 people at a time)
ACCOMPLISHMENTS
*Consistently received positive feedback from customers and created repeat
business by developing long-term relationships with customers.
*Handled customer complaints, maintaining a positive banking experience
*Handled high volume sales with cash, credit and gift card transactions, balancing
cash draw at end of shift with 100% accuracy rate.
*Up-sold products and motivated customers to upgrade current product plans.
*Greeted customers upon entrance and handled all cash and credit transactions.
*Ensured that customers were satisfied with company products and services by
doing purchase follow-up calls.
WORKS EXPERIENCE
November 2007 to BBVA Compass
February 2011 Plano, TX
Senior Bank Associate
Provided customer service for an average of 60 people per day, answering customer
inquiries, solving problems, and providing new product information.
Earned Top Seller for two consecutive quarters in 2007. Earned management
trust by serving as key holder, responsibly opening and closing store. Greeted
customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of
merchandise.

May 2004 to Viewpoint Bank
April 2006 Allen, TX
Senior Teller/Customer Service Representative
Built long-term customer relationships and advised customers on purchases and
promotions.
Produced money orders for customers.
Guaranteed positive customer experiences and resolved all customer complaints.
Directed calls to appropriate individuals and departments.
Developed reputation as an efficient service provider with high levels of accuracy.
Educational Background
University of Texas at Dallas
Richardson, TX
Finance
Graduating Summer 2014
Collin College
Plano, TX
Business Administration
Associates Degree
Allen High School 2003

Academic Curriculum:
Microeconomics
Macroeconomics
Organizational Behavior
Business Communication
Business Law
Financial Accounting
Managerial Accounting
Financial Information Management
Management Information Systems
Financial Modeling

KEYWORDS

Customer service, customer retention, sales, MS Excel, MS Word, cash handling, data
entry.