BL Till 13-4-2014 Final

WO Parent ID
No WO TT-20140404-00082
No WO TT-20140412-01025
No WO TT-20140413-00120
Title Site ID Region
ALX3900 - 2G - BTS Maintenance Alarm 3900 Alex
ALX3766 - 2G - Monitoring Device Maintenance Link Failure 3766 Alex
ALX3765 - 3G - Local Cell Unusable- RF Unit Maintenance Link Failure -BBU CPRI Interface Error 3765 Alex
Office FM Status
Alex4 On progress
Alex4 On progress
Alex4 On progress
Pending Action
FM should visit the site to solve the problem
Description Needed Material
- -
- -
- -
QTY Owner TT Type
- Huawei FM Supervision
Creation Date Last Rejection Time Rejection Comment TT Originator Task FMD Team
2014-04-04 05:44:26 FO_Supervision_BSS Process TT HW_FO_FMD_Alex&Sinai
State Clearance Time WO Task Description WO Task Requirement Site ID
HW_FO_FMD_Alex&Sinai
Newly Added
Description Finish TT/WO Originator 2G Status 3G Status Site Type
Count of Parent ID Column Labels
Row Labels Alex Cairo East Delta North Upper Sinai
CRM 1
Etisalat FM 11 21 6 5
Etisalat GD 2 27 3 2
Etisalat SRT 3 70 1
Etisalat WTX Planning 3 7
Huawei BO 2G 5 1
Huawei BO TX 1 1
Huawei Electro Mechanical 1
Huawei FM 82 10 100 41 67
Huawei SPM 9 41 3
Huawei SRT 4 13 19
ROT Team 2 4 3 20
Grand Total 116 37 258 58 120
State Newly Added
Row Labels Count of Parent ID Row Labels Count of Parent ID
Alex 28 Alex 16
Cairo 1 East Delta 55
East Delta 35 North Upper 42
North Upper 8 Sinai 5
Sinai 4 South Upper 18
South Upper 2 West Delta 30
West Delta 26 Grand Total 166
Grand Total 104
South Upper West Delta Grand Total
1 2 Opening balance of W.O. backlog
5 39 87 Added W.O. No.
3 37 Closed W.O. No.
2 76 Final Balance
2 12
6
2
1 Opening balance of W.O. backlog
4 260 564 Added W.O. No.
3 56 Closed W.O. No.
5 20 61 Final Balance
5 34
18 331 938
Opening balance of W.O. backlog
Added W.O. No.
Closed W.O. No.
Final Balance
Huawei Progress in W.O. Backlog closing Outside Cairo
Huawei Progress in W.O. Backlog closing in Alex and Delta
Huawei Progress in W.O. Backlog closing in Upper and Sinai
1-Apr-14 2-Apr-14 3-Apr-14 4-Apr-14 5-Apr-14 6-Apr-14 7-Apr-14 8-Apr-14 9-Apr-14 10-Apr-14
935 1403 1152 1273 1147 911 885 950 915 1029
604 165 221 181 76 130 161 121 217 125
136 416 100 307 312 156 96 156 103 132
1403 1152 1273 1147 911 885 950 915 1029 1022
618 888 698 783 832 668 657 685 680 782
340 117 163 141 56 101 108 99 167 86
70 307 78 92 220 112 80 104 65 102
888 698 783 832 668 657 685 680 782 766
317 515 454 490 315 243 228 265 235 247
265 48 58 40 20 29 53 22 50 39
67 109 22 215 92 44 16 52 38 30
515 454 490 315 243 228 265 235 247 256
11-Apr-14 12-Apr-14 13-Apr-14
1022 1046 964
150 141 103
126 223 166
1046 964 901
11-Apr-14 12-Apr-14 13-Apr-14
766 800 717
130 100 89
96 183 101
800 717 705
11-Apr-14 12-Apr-14 13-Apr-14
256 246 247
20 41 14
30 40 65
246 247 196
WO Parent ID Title Site ID Region Office FM Status Pending Action Description
WO-20140408-00027 TT-20140408-01133 ALX,2G, [site Level], ALX3698P3, zero PS & CS traffic [sec 1-6] 3698 Alex Alex4 On progressFM should visit the site to solve the problem -
WO-20140408-00028 TT-20140408-01122 ALX,2G, [site Level], ALX3706P2, zero PS & CS traffic [All site] 3706 Alex Alex4 On progressFM should visit the site to solve the problem -
NO WO TT-20140405-00777 TX_ALX-PST_OSN_02 13-N1SLT1-6(DEL4899_01 4/2 MBB067)-MS:1 has MS_AIS ALX-PST_OSN_02 Alex Alex_Core On progressFM should visit the site to solve the problem -
NO WO TT-20140406-03886 ALX3368 - 2G - Level 2 VSWR Alarm 3368 Alex Alex3 Spare Ware House Provide the Rquested Material need duplexer
NO WO TT-20140408-00720 TX_(ALX_pst_osn_01)has alarm (MS_ais)on(4-N1SLT1-4(DMN-Potatos_OSN_01 13/7 MBB068)-MS:1)flashing ALX_pst_osn_01 Alex Alex_Core On progressFM should visit the site to solve the problem -
NO WO TT-20140410-00600 ALX3697 - 2G - GSM Cell out of Service - LAPD Alarm - AIS Alarm - E1/T1 Local Alarm - E1/T1 Remote Alarm 3697 Alex Alex4 On progressFM should visit the site to solve the problem -
NO WO TT-20140410-00911 ALX3374 - 2G - RF Unit VSWR Threshold Crossed 3374 Alex Alex1 On progressFM should visit the site to solve the problem -
NO WO TT-20140411-00147 ALX3071 - 3G - Board Downlink Service Processing Channel Abnormal , Board Hardware Fault 3071 Alex Alex5 On progressFM should visit the site to solve the problem -
NO WO TT-20140411-00556 ALX3130 - 3G - Monitoring Device Maintenance Link Failure 3130 Alex Alex2 On progressFM should visit the site to solve the problem -
NO WO TT-20140411-00853 ALX3091 - 3G - E1/T1 Remote Alarm Indication Signal - PPP/MLPPP Link Fault 3091 Alex Alex1 On progressFM should visit the site to solve the problem -
NO WO TT-20140412-00996 ALX3273 - 2G - Load Power Off Alarm 3273 Alex Alex5 On progressFM should visit the site to solve the problem -
NO WO TT-20140412-01219 ALX3008 - 2G - Level 2 VSWR Alarm 3008 Alex Alex1 On progressFM should visit the site to solve the problem -
NO WO TT-20140412-02363 ALX3662 - 2G - TRX Hardware Critical Alarm 3662 Alex Alex2 On progressFM should visit the site to solve the problem -
NO WO TT-20140412-02365 ALX3756 - 2G - TRX VSWR alarm 3756 Alex Alex3 On progressFM should visit the site to solve the problem -
Needed Material QTY Owner TT Type Creation Date Last Rejection Time Rejection Comment TT Originator Task
- - Huawei FMPerformance 2014-04-08 13:47:35 Help Desk Process WO
- - Huawei FMPerformance 2014-04-08 13:52:22 Help Desk Process WO
- - Huawei FMSupervision2014-04-05 14:25:15 FO_Supervision_TX Process TT
- - Huawei SPMSupervision2014-04-06 22:03:57 FO_Supervision_BSS Process TT
- - Huawei FMSupervision2014-04-08 12:34:44 FO_Supervision_TX Process TT
- - Huawei FMSupervision2014-04-10 11:18:03 FO_Supervision_BSS Process TT
FMD Team State Clearance Time WO Task Description WO Task Requirement
FMD_Alex&Sinai TT Ticket ID:TT-20140408-01133Fault Occur Time:2014-04-08 13:41:08Fault Level:Minor TT Infomation:/ALX3698/ALX3698/ALEX4/Performance MonitoringTT Description:HP TT Number : TIM76225ALX3698P3, zero PS & CS traffic [sec 1-6]TT Equipment Longitude:TT Equipment Latitude:TT Equipment Location: site 3698 ( Sector 1 suffer from VSWR alarm ) & ( S6 is located in 2nd cabinet & down due to loss in inner connection ) send FM to clear alarms & check with L2 BO BSS.
FMD_Alex&Sinai TT Ticket ID:TT-20140408-01122Fault Occur Time:2014-04-08 13:39:50Fault Level:Minor TT Infomation:/ALX3706/ALX3706/ALEX4/Performance MonitoringTT Description:HP TT Number : TIM76224ALX3706P2, zero PS & CS traffic [All site] TT Equipment Longitude:TT Equipment Latitude:TT Equipment Location: 1st E1 is down in site 3706 without any alarms in site , Send FM to Fix the frist E1
HW_FO_FMD_Delta;HW_FO_FMD_Alex&Sinai
HW_FO_FMD_Delta
HW_FO_FMD_Alex&Sinai Newly Added
site 3698 ( Sector 1 suffer from VSWR alarm ) & ( S6 is located in 2nd cabinet & down due to loss in inner connection ) send FM to clear alarms & check with L2 BO BSS.
1st E1 is down in site 3706 without any alarms in site , Send FM to Fix the frist E1
site 3698 ( Sector 1 suffer from VSWR alarm ) & ( S6 is located in 2nd cabinet & down due to loss in inner connection ) send FM to clear alarms & check with L2 BO BSS.
FM Status
On progress
ROT action
TD action
Generator problem
Global Deal Access permission
Access team Support
LOS
Waiting to Issue CR
Missing Item
3rd Party Material
Spare
Stolen
EC Problem
Need 2G BO support
Need 3G BO support
ET SRT support
Need TX BO support
Generator problem
ET FM support
Reason Description & definition
TT that still its fault route Cause / Pending reasonnot defined yet
TT opened on new Under FM/Under ROT sites
TT opened after new hardware/SW action in the site
TT causes by Generator problem or stop of operation or Pending on Generator Spare Parts
TT pending on granting GD [RW /Police/Post/TV/]Access permission
TT pending on SRT support to grant site access
TT related to ongoing Line of Site case
TT waiting applying CR to solve/troubleshoot the problem
TT pending on missingitems with No stolen Incidents
TT pending on the replacement or installation on 3rd party material
TT pending on faulty spare replacement
TT pending on Documented Stolen Incident
TT that opened due to connecting PG on site as Commercial Power Source has a problem
TT that need2G BO intervention to close it or related to opened CSR
TT that need3G BO intervention to close it or related to opened CSR
TT related to Out of Scope MS action or need special support with ET internal process to close it
TT that needTX BO intervention to close it or related to opened CSR
TT causes by Generator problem or stop of operation or Pending on Generator Spare Parts
TT related to Out of Scope MS action or need special support with ET internal process to close it
Governance for Reason to be Considered Owner
HU FM
HU FM
HU SPM
HU FM
HU FM
HU SRT
HU SRT
HU SRT
ET SRT
HU FM
ET FM
HU FM
HU FM
HU FM
ET FM
HU FM
proper action escalated to acceptance team Acceptance
proper action escalated to acceptance team Acceptance
HU FM
HU FM
ET FM
HU FM
HU FM
ET FM
ET WTX Planning
HU FM
ET WTX Planning
HU FM
ET FM
HU FM
HU FM
CRM
HU FM
HU FM
CRM
HU FM
HU FM
ET GD
HU FM
HU FM
HU SRT
HU FM
HU FM
Generator problem PROCESS must be followed
permission process must be requested form region SPOC
Access team Support PROCESS must be followed
LOS process must befollowed
Waiting to Issue CR PROCESS must be followed
Missing item process must be followed
3rd Party Material process must be followed
Communicated to SPM team
Stolen process must be followed
HU EM
ET FM
HU FM
HU FM
ET FM
HU FM
HU FM
HU SRT
ET SRT
HU FM
HU FM
HU BO TX
HU FM
HU FM
HU BO 2G
HU FM
HU FM
HU BO 3G
HU FM
HU FM
HU SRT
ET SRT
HU FM
Electricity Company Problem Process must be Followed
case escalated to BO & HD
escalate the case with the needed support
Generator problem PROCESS must be followed
escalate the case with the needed support
Pending Action
FM Request the needed Material to change
Ware House Provide the Rquested Material
FM install the requested Material and Solve the Problem
Incident report
Police Report
Security Recommendation report
1-Security Implementation From (Huawei RT)
2-Security Implementation From (Etisalat RT)
DO Creation
DO Approval
DO Delivery & Implementation
Submit acceptance document clarify the missing item in installation
DO Creation
Get approval for DO
DO Delivery & Implementation
Acceptance
Acceptance
FM must send Technical Report with required item
FM Send offer or send approval mail to ET FM
Approval cycle
Implementation
Fail report must send to ET FM
Send fail report to WTX Planning
Reply by LOSM to Huawei and ET FM
Reply by LOSM result to ET and WTX planning
Reply by link budget and need equipment to FM
DO Creation
DO Approval
DO Delivery
Send CR
CR approval cycle
Implementation
Send CR
CR approval cycle
CR Implemtation
Send Names To GD Teams
Apply For Permission
Implementation
Send escalation to Huawei site Retention Team
SRT Solving the problem
FM Solving the problem
Send Technical Report to Cairo team with need Spare break down
Huawei Electro Mechanical Team Send offer to ET
Offer cycle approval
Implementation and solve problem
Send Technical Report With need support
Provide needed Support
Send escalation to Huawei site Retention Team
Escalate the problem by report and need request
Provide approval or solution
Send Technical Report TO BO AND HD with needed Support
Review Technical Report and work to solve it And send to FM if need any
field visit
FM Solving the problem if problem need field visit
field visit
field visit
Send Technical Report to Huawei Site Retention Team
Huawei Site Retention Team provide a solution for the problem
Provide approval or solution
Action Description
FM/WTX planning/TNO
According to the Requested Material, the Security implementation will be under Responsibility of HU RT or ET
RT
BO TX/ TNO/FM/HD

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