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This role exists to define, drive, and deliver standard processes, data and IT systems which are :
(a) Aligned to the overall strategic direction for and the overall operating model
(b) Integrated into end-to-end process flows: driving alignment across multiple sites and functions to deliver value to the end customer
(c) Aligned to all relevant policies, procedures and regulatory standards
(d) As simple as possible and as complex as necessary aligned to a principles
(e) Structured to enable the adoption of simplified, standardized IT systems (especially 2 systems), minimizing customization and
maximizing the adoption of embedded 2 good-practices
(f) Aligned to other internal and external best practices


Key responsibilities

1. Strategy and Architecture
Follows the architectural standards established and ensures the strategy is adopted
Maintains a good understanding of the 2 product set and its strategic direction
Understands the relevant business models and strategic direction
Ensures that design aligns with architectural requirements.

2. Change and Major Activities
Participates in the design, delivery, test and deployment of changes (project and support) under supervision of a senior/lead consultant
Develops the solutions which need to be delivered within the different phases of the 1 project to meet the business requirements
Ensures that any business needs that drive a requirement for customization are raised and options for process redesign are considered

3. Project Design and Deployment
Ensures the 2 design is managed and controlled to maintain integrity of the template
Ensures Business Processes and Requirements are fully understood and aligned with the template
Ensures the solutions designed within the Strategy are successfully implemented and that the benefits associated with the different
solutions are realised
Demonstrates verbal and written communication skills
Contributes to the successful development of projects from inception to successful implementation and fully operational status through
good 2 functional knowledge
Seeks to develop planning and execution skills which enable him/her to work effectively within tight change control and release
management processes
Work across organisational boundaries and within all Business Units
Recognises, analyses and solves problems and resolves project plan deviations as they are encountered
Actively shares resources, ideas and data to accomplish goals
Provides KT to other individuals within other departments as required for support of the solution

4. System Support
Work on support tickets providing resolution to break-fix issues, and deployment of operational changes. Demonstrate an ability to
resolve complex issues, manage user relationships and delivery
Able to schedule workload, report progress, manage multiple in-flight changes simultaneously
Deliver to SLA, whilst ensuring the integrity of the template and the productive systems are maintained. Create a culture within of
delivering within SLA.
Proactively seek ways to reduce the volume of support work, by identifying common/recurring issues, and proposing improvements