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24online

User Guide
(Version 7.0.3.1)



































Copyright Elitecore Technologies Ltd., Ahmedabad, INDIA


Important Notice
Information supplied by Elitecore is believed to be accurate and reliable at the time of printing but is presented without
warranty of any kind expressed or implied. Users must take full responsibility for their application of any products. Elitecore
assumes no responsibility for any errors that may appear in this document. Elitecore reserves the right, without notice to
make changes in product design or specifications. Information is subject to change without notice.

SOFTWARE LICENSE
The software described in this document is furnished under the terms of Elitecores software license agreement. Please read
these terms and conditions carefully before using the software. By using this software, you agree to be bound by the terms
and conditions of this license. If you do not agree with the terms of this license, promptly return the unused software and
manual (with proof of payment) to the place of purchase for a full refund

LIMITED WARRANTY
Software: Elitecore warrants for a period of ninety (90) days from the date of shipment from Elitecore: (1) the media on
which the Software is furnished will be free of defects in materials and workmanship under normal use; and (2) the Software
substantially conforms to its published specifications Except for the foregoing, the software is provided AS IS. This limited
warranty extends only to the customer as the original licenses. Customers exclusive remedy and the entire liability of
Elitecore and its suppliers under this warranty will be, at Elitecore or its service centers option, repair, replacement, or
refund of the software if reported (or, upon, request, returned) to the party supplying the software to the customer. In no
event does Elitecore warrant that the Software is error free, or that the customer will be able to operate the software without
problems or interruptions.

DISCLAIMER OF WARRANTY
Except as specified in this warranty, all expressed or implied conditions, representations, and warranties including, without
limitation, any implied warranty or merchantability, fitness for a particular purpose, non-infringement or arising from a
course of dealing, usage, or trade practice, and hereby excluded to the extent allowed by applicable law.
In no event will Elitecore or its supplier be liable for any lost revenue, profit, or data, or for special, indirect, consequential,
incidental, or punitive damages however caused and regardless of the theory of liability arising out of the use of or inability
to use the product even if Elitecore or its suppliers have been advised of the possibility of such damages. In a event shall
Elitecores or its suppliers liability to the customer, whether in contract, tort (including negligence) or otherwise, exceed the
price paid by the customer. The foregoing limitations shall apply even if the above stated warranty fails of its essential
purpose. In no event shall Elitecore or its supplier be liable for any indirect, special, consequential, or incidental damages,
including, without limitation, lost profits or loss or damage to data arising out of the use or inability to use this manual, even
if Elitecore or its suppliers have been advised of the possibility of such damages.

RESTRICTED RIGHTS
Copyright 2000 Elitecore Technologies Ltd. All rights reserved. 24online-Internet on Cable, 24online-Internet on Cable logo
are trademark of Elitecore Technologies Ltd. Information supplies by Elitecore Technologies Ltd. Is believed to be accurate
and reliable at the time of printing, but Elitecore Technologies assumes no responsibility for any errors that may appear in
this documents. Elitecore Technologies reserves the right, without notice, to make changes in product design or
specifications. Information is subject to change without notice


Corporate Headquarters
Elitecore Technologies Ltd.
904 Silicon Tower,
Off. C.G.Road,
Ahmedabad 380015, INDIA
Tele: 079-26405600
Fax: 079-26462200
24online website: http://www.24onlinebilling.com
Company website: http://www.elitecore.com



Guide Sets

Guide Describes
Installation & Registration Guide Installation & registration of 24online
User Guide
Detailed statistics Reports Detailed reports
Console Guide Console Management
PPPoE Server Configuration Guide Integration of PPPoE Server with 24online
Analytical tool Guide Using the Analytical tool for diagnosing
and troubleshooting common problems



Tec hni c al Suppor t
You may direct all questions, comments, or requests concerning the software you purchased, your
registration status, or similar issues to Customer care/service department at the following address:

Corporate Office
eLitecore Technologies Ltd.
904, Silicon Tower
Off C.G. Road
Ahmedabad 380015
Gujarat, India.
Phone: +91-79-26405600
Fax: +91-79-26462200
Web site: www.elitecore.com

24online support contact:
Technical support (Corporate Office): +91-79- 26400707
Email: support@24onlinebilling.com
Web site: www.24onlinebilling.com

Visit www.24onlinebilling.com for the regional and latest contact information.


Not at i on c onvent i ons
Material in this manual is presented in text, screen displays, or command-line notation.

Item Convention Example
Service
provider
Person/Company who provides Cable connection and has purchased
24online Software
Server Machine where 24online server software is installed
Client Machine where 24online client software is installed
User Subscriber/Customer of the Service provider
kbit kbit means kilo bits per second
kbps kbps is kilo bytes per second (1 kilobyte=8 kilo bits)
Customer
name
Actual name of the subscriber
Username Username uniquely identifies the user of the system
Section titles Bold and
shaded font
typefaces
Repor t
Topic titles Shaded font
typefaces
I nt r oduc t i on
Subtitles Bold and
Black
typefaces
Not at i on c onvent i ons
Navigation
link
Bold
typeface
User management Pool management Create
it means, to open the required page click on User management then
on Pool management and finally on Create tab

Name of a
particular
parameter or
field or
command
button text
Lowercase
italic type
Enter policy name, replace policy name with the specific name of a
policy

Or

Click Name to select where Name denotes command button text
which is to be clicked
Cross
references
Hyperlink in
different
color
Refer to Customizing Subscribers database, clicking on the link
will open that particular topic
Notes &
points to
remember
Bold
typeface
between the
black borders
Note
Prerequisites Bold
typefaces
between the
black borders
Prerequisite
Prerequisite details
Prerequisite details



Contents


Introduction to 24online...................................................................................................11
How 24online works server and client..........................................................................11
Planning and Understanding Business................................................................................. 12
Business Scenario................................................................................................................12
Options for Internet connection.......................................................................................12
Possible locations for Internet distribution......................................................................12
Benefits of starting Internet connection distribution project...........................................12
Competition faced............................................................................................................12
Business objective............................................................................................................13
Planning Business................................................................................................................14
Policies.............................................................................................................................14
Surfing time policy......................................................................................................15
Access time policy.......................................................................................................15
Bandwidth policy.........................................................................................................15
Packages...........................................................................................................................15
Users................................................................................................................................16
Pools.................................................................................................................................16
24online Basics..................................................................................................................... 18
Administration Consoles..................................................................................................18
Accessing 24online Web Administration Console..........................................................18
Log on and Log off Procedure.........................................................................................19
Authorization and Access control ....................................................................................21
Setting Subscriber Base ....................................................................................................... 23
Surfing Quota policy........................................................................................................24
Creating Surfing Quota policy.....................................................................................24
Access Time policy..........................................................................................................26
Creating Access Time policy.......................................................................................26
Bandwidth policy.............................................................................................................29
Pool based bandwidth policy.......................................................................................29
User based bandwidth policy.......................................................................................30
IP Address based bandwidth policy.............................................................................34
Scheduling Policies..........................................................................................................37
Creating Schedule........................................................................................................37
Assigning Schedule to Bandwidth policy........................................................................39
Pool ..................................................................................................................................42
Creating Pool ...............................................................................................................42
Package............................................................................................................................44
Creating package..........................................................................................................44
Defining Renewal rules................................................................................................46
Deleting Package Renewal rule...................................................................................48
Users................................................................................................................................49
Registering Users.........................................................................................................49
Restrict Administration Console access...........................................................................53
User Type.........................................................................................................................55
Creating User Type......................................................................................................55
Deleting User Type......................................................................................................56
Setting Advanced Features................................................................................................... 57


Firewall rules...................................................................................................................57
Defining Firewall rules................................................................................................57
Changing Firewall Rule order......................................................................................60
Deleting Firewall Rule.................................................................................................61
Cache................................................................................................................................62
Configuring Cache.......................................................................................................62
Defining External Cache..............................................................................................65
Defining WCCP router ....................................................................................................68
Defining Cache Routing policy...................................................................................70
Removing Cache Routing policy.................................................................................71
Backup and Restore.........................................................................................................72
Backup.........................................................................................................................72
Setting Backup schedule..............................................................................................72
Backup Data.................................................................................................................74
Restoring Data.............................................................................................................75
Purge............................................................................................................................75
Client Services.................................................................................................................78
Setting Customized Messages......................................................................................78
Setting Client Preferences................................................................................................82
Setting Customized Images..............................................................................................84
Setting Mailing Schedule of Proactive reports................................................................85
Schedule Mailing frequency of Remaining Usage report............................................85
Schedule Mailing frequency of Admin Activities Log report.....................................86
Resetting Console Password............................................................................................88
Managing and Monitoring Subscriber base .......................................................................... 89
Monitoring Bandwidth Usage..............................................................................................89
Managing Policies................................................................................................................93
Managing Surfing Quota policy.......................................................................................93
Updating Surfing Quota policy....................................................................................93
Deleting Surfing Quota policy.....................................................................................95
Managing Access time policy..........................................................................................96
Updating Access time policy.......................................................................................96
Adding Access Time Entry to Policy...........................................................................97
Deleting Access Time Entry from Policy....................................................................98
Deleting Access Time policy.......................................................................................99
Managing Bandwidth policy..........................................................................................100
Updating Bandwidth policy.......................................................................................100
Updating Pool based Bandwidth policy.....................................................................100
Updating User based Bandwidth policy....................................................................101
Updating IP Address based Bandwidth policy..........................................................103
Adding Schedule to User/IP Address based Bandwidth policy.................................105
Removing Schedule to User/IP Address based Bandwidth policy............................107
Adding IP Address to IP Address based Bandwidth policy......................................108
Removing IP Address from IP Address based Bandwidth policy.............................109
Deleting Bandwidth policy........................................................................................110
Managing Schedule........................................................................................................112
Updating Schedule.....................................................................................................112
Adding Schedule Entry details...................................................................................113
Removing Schedule Entry details..............................................................................114
Deleting Schedule......................................................................................................115


Managing Pool ...................................................................................................................116
Search Node...............................................................................................................116
Updating Pool ............................................................................................................116
Deleting Pool .............................................................................................................119
Managing Package.............................................................................................................121
Updating Package......................................................................................................121
Deleting Package.......................................................................................................123
Managing User...................................................................................................................125
Searching User...........................................................................................................125
Live Users..................................................................................................................126
Updating User............................................................................................................127
Deleting User.............................................................................................................137
User My Account...............................................................................................................138
Managing Administration Console Access........................................................................143
Changing Visibility rights..........................................................................................143
Changing Modules & Sub modules default right......................................................144
Managing Services.............................................................................................................146
Managing Network............................................................................................................148
Viewing Interface configuration................................................................................148
Updating DNS configuration.....................................................................................149
Product Licensing and Updates.......................................................................................... 151
Product Version Information.....................................................................................151
Module License..........................................................................................................151
Upgrade 24online.......................................................................................................153
Steps to Upgrade to new version...............................................................................153
Company Information................................................................................................154
Download Client........................................................................................................156
Download Documentation.........................................................................................156




24online User Guide
About t hi s Gui de
Welcome to the 24online Billing and Bandwidth Management software User guide. Guide provides
user information for the software.

Objective of the guide is to provide help users understand and use the software efficiently. New users
may go through the document in the sequential manner in order to gain a thorough understanding of
software. Experienced users or users looking for help on specific functionality may skip section as
need be.

Guide will help users of 24online to
Configure
Use
Maintain the application

Guide is for the users who want to manage their customer base with 24online. To work with 24online,
one requires basic knowledge of Networking, TCP/IP and operating knowledge of Windows Operating
System.

Guide Organization

This Guide provides information regarding the administration, maintenance, and customization of
24online.

How do I search for relevant content?

For help on how to perform certain task use Contents

For help on a specific menu or screen function use Menu wise Screen and Table Index


Guide is organized into six sections:

Section 1 Planning & Understanding Business
Section describes
Preliminary information about the business
Guidelines for planning & managing critical areas of business
Explanation on various policies

Section 2 24online Basics
Section describes
Section provides instructions
to perform some basic operations
for network configuration

Section 3 Setting Subscriber base
Section provides instructions for creating
Various Policies
Package
Elitecore Technologies Ltd. 9

24online User Guide
Pool
User
Schedule

Section 4 Setting Advanced features
Section provides instructions for
Defining Firewall rules
Configuring Cache server
Setting Data backup and restore schedules

Section 5 Managing and Monitoring Subscriber base

Section 6 Product Licensing and Updates


Elitecore Technologies Ltd. 10

24online User Guide
I nt r oduc t i on t o 24onl i ne
24online is the complete billing and bandwidth management solution that helps broadband, dialup, wifi
service providers, hotels, hotspots and cafes to provide time and usage based Internet access and
manage subscribers and franchisees. It helps to organize and manage Internet distribution and user
database.

24online can be integrated with the Billing solutions for ISP and allows customizing the authentication
and accounting outside the core product.
How 24onl i ne w or k s ser ver and c l i ent
24online software consists of two components: 24online server and 24online client.
Server The 24online software component residing at the Service Provider premises
Client The 24online software component installed on the users computer

The network connecting Server with clients is termed as the Internal network. Various options are
available for connection but the common practice is to connect with Ethernet card and hub or switch.

24online Server is, connected to the Internet via the Internet Service Provider (ISP) to provide Internet
related services to clients. The network connecting Server with ISP is termed as External network.
Various options are available for connection but the common practice is to connect with Router and
hub or switch.

Every machine has a unique identifying number called an IP address. Computers use Internet
Protocol (IP) to communicate with each other over the network. Server authenticates the IP address.
If the IP address is valid and user is authorized user then user will be allowed to access the Internet.

Hence, Server acts as a gateway between the two and all the traffic will pass through 24online server.


Elitecore Technologies Ltd. 11
Error! Reference source not found.
24online User Guide Planning Business

Elitecore Technologies Ltd. 12
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Pl anni ng and
Under st andi ng Busi ness
This section describes
Preliminary information about the business
Guidelines for planning & managing critical areas of business
Explanation on various policies
Busi ness Sc enar i o
Opt i ons f or I nt er net c onnec t i on
Traditional Modem Dial Up connection through telephone line
ISDN (Integrated Services Digital Network)
DSL (Digital Subscriber line)
Cable
Broadband
Wireless Enhanced Access
Possi bl e l oc at i ons f or I nt er net di st r i but i on
Hotspots
Cyber cafes
Corporate sector
Hotels
Residential apartments
Educational Institutes etc
Benef i t s of st ar t i ng I nt er net c onnec t i on di st r i but i on pr oj ec t
Service providers are in a unique position to offer a suite of economic broadband access solutions to
small and mid-size businesses.

In general, business applications can be differentiated from residential applications by: (1) providing
productivity enhancements as opposed to the entertainment focus of residential applications, (3)
requiring high bandwidth.

Business applications that can best be supported: Real-time broadband applications, Commerce-
related applications and Collaborative application, which allows multiple users in different locations of
the office to share the information concurrently.

Other applications that can be supported are college campus, telemedicine, real estate, work-at-
home/telecommuting, and retail and government departments.

Compet i t i on f ac ed
Because business applications provide productivity enhancements, there are specific sets of
requirements like:
Reliability
Error! Reference source not found.
24online User Guide Planning Business

Elitecore Technologies Ltd. 13
Business applications demand highly reliable networks. To successfully enter the local market and
capture market share, service providers must deliver highly reliable access service.

Security
Business applications have privacy and competitive implications, thus requiring secured access. This
implies authorized users must be authenticated before accessing the network and a firewall has to be
integrated.

Bandwidth
Certain business applications demand huge bandwidth usage. Providing adequate and consistent
bandwidth to customers is one of the key factors in improving the quality of service, gaining customer
satisfaction, and as a result increasing business.
Busi ness obj ec t i ve
Secured and fast Access
Optimize Network performance
Subscriber satisfaction
Generate more revenue without compromising on requirement

24online User Guide Planning and
Understanding
Elitecore Technologies Ltd. 14
Pl anni ng Busi ness
Requirement analysis is the first phase in business planning. It involves understanding customers
requirements and result is the answers to all probable questions of the customers.

Few common questions asked by a potential subscriber:
How fast will be my access?
Am I always connected to Internet?
Will I get busy signals when trying to connect?
Will my connection get slow during peak hours?
What payment methods are available?
What will be the charge for unlimited account?
What will be the charge for limited account? _____ hours per month/year
Can the account be changed?
How do I renew my account?
Can I renew my account after the expiry date?
Will I be informed for renewal of my account?
Can I change my personal details and Password?
Can I view my current Bandwidth Usage?
Will I have the facility to view my Account Status and Invoice?
Is the Leased Line Package provided?
What if I dont use Internet for couple of months?
Do you send notices if I have been online too long or disconnect me for being online too long
at a time?
How many different services do you offer?

Different customers will have different requirements but some of the common requirements are
Speed
Cost
Bandwidth
Network security
Support services

Business is all about selling a product or service that satisfies most of the needs of most of the
customers. Success of business lies in how far the customer requirements are satisfied and how
convincing your answers are to above queries. Efficient distribution and management of limited
resources will result into:
customer satisfaction
expanded customer base
increased revenues

User subscribes for the Internet connection for a certain period.

Bandwidth is the amount of data that can pass through the network at a given time. Due to steady
increase in number of customers using Bandwidth, which is a limited resource, service providers face
bandwidth shortage and congestion problems. To avoid the above scenario proactive strategy has to
be implemented.

Pol i c i es


24online User Guide Planning and
Understanding
Elitecore Technologies Ltd. 15
Policy is the strategy that specifies the Internet access duration and bandwidth usage for a User -
subscriber. In other words, policy controls the Internet access of the subscriber.

Consider all types of prospective users and their typical requirements, before deciding on a policy.
Primary objective is to define a policy, which includes all the necessary parameters that satisfies most
of the subscriber needs.

Three areas that require concentration are:
1. Surfing Time
2. Access Time
3. Bandwidth

24online allows managing each of them through policies.
Surfing time policy
Use Surfing time policy to allocate and manage surfing time of the user.

Surfing time policy defines the duration of surfing time and the period of subscription. The surfing time
duration is the allowed time in hours for the User to access Internet. The period of subscription is the
time period till the User is allowed access.

Refer to Surfing time policy for more details.
Access time policy
Use Access time policy to set the allowed access time of the user.

Access time policy defines timings or schedule for access and pricing factor for different time bands. It
also allows specifying time band based discounts.

Refer to Access time policy for more details.
Bandwidth policy
Use Bandwidth policy to allocate and restrict the bandwidth usage of the user.

Bandwidth policy defines Guaranteed Bandwidth and Burstable Bandwidth. Guaranteed bandwidth is
the minimum guaranteed bandwidth and burstable bandwidth is the maximum bandwidth that a user
can use, if available. You can allocate bandwidth for a group of users, a single user, and for IP
Address(s).

Refer to Bandwidth policy for more details.
Pac k ages
Package is an integration of Surfing quota policy, Access time policy, and Bandwidth policy with a rate
scheme. Different packages can be created by combining the policies as per the subscriber
requirement. Subscriber is charged based on the price defined in the package.

Different packages are to be created for Leased Line user and the simple user as Access time policy
is not applicable to Leased Line User.

Three types of package can be created:

24online User Guide Planning and
Understanding
Elitecore Technologies Ltd. 16
1. Registration Only One time package which cannot be renewed on expiry
2. Renewal Only Package which can be renewed on expiry
3. Registration/Renewal Package will be registered and


For Renewal only and Registration/Renewal package, package renewal rules are to be defined.

Refer to Package for more details.
User s
As various methods are used by users for Internet connectivity, each user needs to be identified and
managed in a different way.
Currently, 24online identifies user as
Leased Line User A customer who uses leased line connection for Internet connectivity and
does not require 24online Client to log on is a Leased Line User.
User Subscriber - A customer who uses any other connection method other than Leased
Line and required 24online Client to log on is a User Subscriber.

For authorization and access users are grouped into seven types:
1. Administrator
2. Manager
3. Operator
4. Zone Manager (Only if Zone Management module is registered)
5. Zone Operator (Only if Zone Management module is registered)
6. User Subscriber
7. Leased Line User

Each user needs to registered and access rights are assigned depending to the user type. Apart from
above mentioned user type, additional user type can also be created, if required.

Refer to
Authorization and Access control for details on default rights
Access control list for changing the default rights
User Type Management for creating additional user type

Pool s
Basic objective of pool management is to create and manage pools of IP addresses based upon
certain criteria. The general criterion is geographical grouping of IP addresses.

An IP Address must be a member of a pool.

Define Pool as Public if all the IP addresses in the pool are public IP addresses routable over the
Internet and do not require Network Address Translation (NAT).

Define Pool as Private if all the IP addresses in the pool are private IP addresses and require Network
Address Translation (NAT).


Once you have configured network and registered your copy of 24online, you can start using 24online
by creating customer base.

24online User Guide Planning and
Understanding
Elitecore Technologies Ltd. 17

For your convenience, 24online has certain predefined policies, packages and user types. These
predefined settings are immediately available for use until configured otherwise.

If the predefined setting does not satisfy your organizations requirement, 24online lets you define
customized policies and packages to define different levels of access for different users.




24online User Guide 24online Basics
Elitecore Technologies Ltd. 18
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24onl i ne Basi c s
This section provides instructions
to perform some basic operations
for network configuration

Admi ni st r at i on Consol es
24online provides two consoles for managing and configuring 24online server:
1. Web based Administration Console - Browser based Graphical User Interface
a. Using Browser
2. Text based Administration Console
a. Using Console Interface via remote login utility TELNET
b. Direct Console connection by attaching a keyboard and monitor directly to
24online server

Use Web based Administration Console for
Configuring various policies
Registering and managing users
Defining and managing packages
Defining firewall rules
Viewing bandwidth usage and other reports

Use Text based Administration Console for
Configuring Network


Only those users with administrator rights can open and use Administration Consoles.

Throughout the guide we will talk about web based administration. For text based administration, refer
to Console guide.

Ac c essi ng 24onl i ne Web Admi ni st r at i on Consol e
Web Administration Console access requires Microsoft Internet Explorer 5.5 or above and Display
setting as True color (32 bits).

Note
Web Administration Console access requires Microsoft Internet Explorer 5.5 or above and Display
setting as True color (32 bits)

If you have logged on for the first time after installation and not yet registered 24online, refer to
Installation and Registration guide for registering your copy of 24online

Change the default password, the first time you log on to 24online after registration


24online User Guide 24online Basics
Elitecore Technologies Ltd. 19
Log on and Log of f Pr oc edur e
Log on procedure verifies validity of user and creates a session until the user logs off.

To open the login page, open the browser and type IP address in browsers URL box. A dialog box
appears prompting to enter username and password. Use the default username administrator and
password administrator to log on if you logging in for the first time after registration.

Log on methods

HTTP log in
To open unencrypted login page, type
http://<Internet IP address of 24online>


Screen HTTP login page


HTTPS log in
24online provides secured communication method which encrypts the user log on information and
prevents unauthorized users from viewing the user information. For this, 24online uses https protocol.

The secure Hypertext Transfer Protocol (HTTPS) is a communication protocol designed to transfer
encrypted information between computers over World Wide Web. HTTPS is http using a Secure
Socket Layer (SSL). A secure socket layer is an encryption protocol invoked on web server that uses
HTTPS.


24online User Guide 24online Basics
Elitecore Technologies Ltd. 20
HTTPS protocol opens a secure hypertext transfer session with the specified site address.

To open login page over secure HTTP, type
https://<Internal IP address of 24online>




Screen - HTTPS login page

Screen Elements Description
Username Specify User login name


24online User Guide 24online Basics
Elitecore Technologies Ltd. 21
If you are logging on first time after installation, use
default username administrator
Password Specify user account password

Asterisks are the placeholders

If you are logging on for the first time after installation
with username administrator, use default password
administrator
Login button Logs on to Web Administrator Console

Click to login

Register your 24online copy if Online registration page
is displayed on successful log on

Refer to Installation and Registration guide for more
details on registration
Diagnostic Tool

Aut hor i zat i on and Ac c ess c ont r ol

Depending upon the rights assigned, user can perform all or any of the four tasks: Add, Delete, View,
and Update

By default, 24online has grouped users into seven types:
1. Administrator Group
Log on as Administrator group User to maintain, control and administer 24online.

By default, the Administrator group User has the right to create, update, and delete system
configuration & user information. Administrator can create multiple administrator level
users

2. Manager Group
By default, the Manager group User has the right to create, update, and view user
information. Delete action will not be available to the user of the Manager group by default

3. Operator Group
By default, the Operator group User has only the right to view user information. Create,
update and delete actions will not be available to the user of the Operator group.

4. Zone Manager Group (Only if Zone Management add-on module is registered)
By default, the Zone Manager group User has the right to create, update, and view
information of users belonging to the zones assigned to him. Delete action will not be
available to the user of the Zone Manager group

5. Zone Operator Group (Only if Zone Management add-on module is registered)
By default, the Zone Operator group User has only the right to view information of users
belonging to the zones assigned to him. Create, update and delete actions will not be
available to the user with the Zone Operator group.


24online User Guide 24online Basics
Elitecore Technologies Ltd. 22
6. User Subscriber Group
User is the person who logs on to the client machine for using Internet resources.

7. Leases Line User Subscriber Group
Leased Line Users can access Internet without logging on to 24online Client. Surfing Time
policy and Access Time policy will not be applicable in Packages created for Leased Line
User Type. Bandwidth policy restriction will be applied for Leased Line Users. Data
Transfer Policy restriction will be applied if Add on modules are enabled.

To change the default rights of any user and create additional User Type to meet your requirement,
please refer to Access Control List (ACL).


24online User Guide Setting Subscriber Base
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Set t i ng Subsc r i ber Base
This section provides instructions for creating
Various Policies
Package
Pool
User
Schedule




Elitecore Technologies Ltd. 23

24online User Guide Setting Subscriber Base
Surfing Quota policy
Elitecore Technologies Ltd. 24

Sur f i ng Quot a pol i c y
Surfing time is analogous to a magazine subscription. Surfing quota policy should be used to define
the period of subscription and the duration of surfing time.

Surfing quota policy defines the duration of surfing time and the period of subscription. Surfing time
duration is the allowed time in hours for the User to access Internet. Period of subscription is the time
period till the user is allowed access.

Number of users can share one policy. Multiple policies can be defined as per requirement.

For example:
i) 50 hours, 30 days gives access for 50 hours to be used within 30 days
ii) 100 hours, Unlimited days - gives access for 100 hours
iii) Unlimited time for 30 days gives unlimited access for 30 days
iv) Unlimited policy gives access for unlimited time & days

Creating Surfing Quota policy

Prerequisite
Create right for Policy Management, Surfing Quota policy

Select Policy Management Surfing quota policy Create to open the create page


Screen Create Surfing quota policy

Screen Elements Description
Create Surfing quota policy
Policy name Specify policy name. Choose a name that best describes the policy

Allows maximum of 60 characters
Can be any combination of A Z, a z, _, 0 - 9

24online User Guide Setting Subscriber Base
Surfing Quota policy
Elitecore Technologies Ltd. 25
Allotted Time
(hours:minutes)

Restricts surfing hours

Specify total surfing time (in Hours & minutes) allowed
Limited time Creates Limited Time Surfing quota policy

Click to select

If Allotted Time is 5 hours then user can access for one hour for 5
days or 5 hours in day and policy will expire after 5 hours.
Unlimited time Does not restrict surfing time and creates Unlimited Time Surfing
Quota policy

Click to select
Session Pulse
(in minutes)
Specify Pulse rate

Users are charged according to the specified pulse rate

If Pulse rate is 2 minutes and price per session pulse is Rs 1.20
then user will be charged Rs 36 per hour
Allotted Days
(Option not
available for
Limited Time
policy)
Restricts surfing days

Specify total surfing days allowed
Unlimited Days
(Option not
available for
Limited Time
policy)
Does not restrict surfing days and creates Unlimited Days Surfing
Quota policy

Click to select
Description Specify full description of the policy

Allows maximum of 255 characters
Can be any combination of A Z, a z, _, 0 - 9
Create button Creates policy
Table Create Surfing quota policy screen elements



24online User Guide Setting Subscriber Base
Access Time policy
Elitecore Technologies Ltd. 26
Ac c ess Ti me pol i c y
User Internet access can be controlled as per the timings set in the Access time policy. Access time
Policy also allows you to specify time band based discounts and charges for different time bands.

Access time policy enables to set timings or schedule, for access and specify pricing factor for
different time bands.

Access time policy works on three basic strategies:

Allow strategy
By default, access is allowed unless specified otherwise
E.g. To allow night hours access only - select Allow as the default strategy and disallow access from
7:00 to 21:00

Disallow strategy
By default, access is disallowed unless specified otherwise
E.g. another way to define "night hours access only - select disallow as the default strategy and allow
access from 21:00 to 9:00

Few examples
1. Full Access gives access for 24 hours, 7 days a week
2. Day hours only (Allow strategy) gives access during day time only i.e. disallow from
21:00 to 9:00 in the morning
3. Day hours only (Allow strategy & disallow on Sunday) - give access only from 9:00 to
21:00 and disallow all the time on Sunday.

Pricing Factor
Pricing Factor (50%, 100%, 150%, 200%, etc) allows Service Provider to define different rates for
different time bands. Pricing Factor is specified in percentage and the user will be accounted for the
number of hours or minutes as per the Pricing Factor.

Few examples: -
1. Pricing Factor =0% from 00 to 8:00 for All Days
Users will not be accounted if surf between 00 am to 8 am

2. Pricing Factor=50% from 10:00 to 18:00 for Saturdays and Sundays
Users will be accounted for half the time they surf on Saturdays and Sundays between
10:00 am to 18:00 pm i.e. if user surfs for 4 hours on Saturdays and Sundays between
10:00 am to 18:00 pm then he will be accounted for 2 hours only.

3. 150% charges on Week Days (Monday to Friday) between 10:00 am to 18:00 pm.
Users will be accounted for 150% of the time they surf on weekdays from 10:00 am to
18:00 pm i.e. if user surfs for total of 4 hours from Monday to Friday between 10:00 am to
18:00 pm then he will be accounted for 6 hours.
Creating Access Time policy
Prerequisite
Create Right for Policy Management, Access time policy


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Access Time policy
Elitecore Technologies Ltd. 27
Select Policy Management Access time policy Create to open the create page




Screen Create Access time policy

Screen Elements Description
Access Time Policy Details
Name Specify policy name. Choose a name that best describes the policy to
be created

Allows maximum of 60 characters
Can be any combination of A Z, a z, _, 0 - 9
Default Strategy Based on the default strategy, user will be allowed or disallowed access

Allow strategy allows access always unless specified otherwise

Disallow strategy disallows access always unless specified otherwise

Click to select
Description Specify full description of the policy

Allows maximum of 255 characters
Can be any combination of A Z, a z, _, 0 - 9
Create button Creates policy


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Access Time policy
Elitecore Technologies Ltd. 28
Creates the policy & allows defining access time. Refer to Manage
Access time for more details.
Manage Access
Time Entry button
Allows adding access time entry details to the policy. Details can be
added whenenver required

Click to add

Refer to Manage Access time for more details
Delete Access
Time Entry button
Allows deleting access time details. Refer to Manage Access time for
details
Table Create Access time policy screen elements



24online User Guide Setting Subscriber Base
Bandwidth policy
Elitecore Technologies Ltd. 29
Bandw i dt h pol i c y
Bandwidth is the amount of data passing through a media over a period of time and is measured in
terms of kilobytes per second (kbps) or kilobits per second (kbits) (1 Byte =8 bits).

Bandwidth policy allocates & restricts bandwidth usage of user and controls web and network traffic.

As bandwidth is a limited resource, it needs to be managed efficiently. The primary objective of
bandwidth policy is to manage and distribute total bandwidth based on certain parameters and user
attributes.

The Internet influences network in such a way that if left unchecked, streaming media and recreational
Web surfing can clog network. Bandwidth policy allows defining limits for the maximum bandwidth
individual user can request.

Each User is assigned an IP address. Similar IP addresses are grouped to form a pool. Bandwidth
policy can be defined for:
1. Pool
2. User
3. IP Address

Pool based bandwidth policy
Policy restricts bandwidth for a pool i.e. all the users defined under the pool will share the allocated
bandwidth e.g. if there are 10 users in the pool and bandwidth allotted is 20 kbps, then all 10 users
can draw bandwidth up to 20 kbps.

Creating Pool based bandwidth policy
Prerequisite
Create Right for Policy Management, Bandwidth policy

Select Policy Management Bandwidth policy Create to open the create page



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Bandwidth policy
Elitecore Technologies Ltd. 30
Screen Create Pool based Bandwidth policy


Screen Elements Description
Bandwidth Restriction Details
Policy Name Specify policy name. Choose a name that best describes
the policy to be created

Allows maximum of 60 characters
Can be any combination of A Z, a z, _, 0 - 9
Policy based on Bandwidth policy can be created for a Pool, user or IP
address

Click Pool to create pool based policy
Total Bandwidth Restricts total bandwidth which users of the pool can use

Specify maximum bandwidth that pool users are allowed to
use

Minimum bandwidth allowed is 2 kbps and Maximum is
4096 kbps
Description Specify full description of the policy

Allows maximum of 255 characters
Can be any combination of A Z, a z, _, 0 - 9
Create button Creates the policy
Cancel button Cancels the current operation
Table Create Pool based Bandwidth policy screen elements

User based bandwidth policy
Policy restricts bandwidth for a particular user. There are two types of bandwidth restrictions:
1. Strict
2. Committed

Strict
In this type of bandwidth restriction, user cannot exceed the defined bandwidth limit. Strict policy can
be implemented in two ways:
1. Total (Upstream +Downstream)
2. Individual Upstream and Individual Downstream

Implementation on Bandwidth specified Example
Total
(Upstream +
Downstream)
Total bandwidth Total bandwidth is 20 kbps then
Upstream and Downstream
combined cannot cross 20 kbps
Individual Upstream
and Individual
Downstream
Individual bandwidth i.e.
separate for both
Upstream and Downstream
bandwidth is 20 kbps then either
cannot cross 20 kbps


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Elitecore Technologies Ltd. 31
Strict policy Bandwidth usage
Bandwidth usage Bandwidth specified
Individual For a particular user
Shared Shared among all the users who have been assigned this policy

Committed
In this type of bandwidth restriction, user is allocated the guaranteed amount of bandwidth and user
can draw bandwidth up to the defined burstable limit, if available.

It enables to assign fixed minimum and maximum amounts of bandwidth to users. By borrowing
excess bandwidth when it is available, users are able to burst above guaranteed minimum limits, up to
the burst-able rate. Guaranteed rates also assure minimum bandwidth to critical users to receive
constant levels of bandwidth during peak and non-peak traffic periods.

Guaranteed represents the minimum guaranteed bandwidth and burstable represents the maximum
bandwidth that a user can use, if available.

Two ways to implement committed policy:
1. Total (Upstream +Downstream)
2. Individual Upstream and Individual Downstream

Implementation on Bandwidth specified Example
Total
(Upstream +
Downstream)
Guaranteed bandwidth




Burstable bandwidth
Guaranteed bandwidth is 20 kbps then
upstream and downstream combined will
get 20 kbps guaranteed (minimum)
bandwidth

Burstable bandwidth is 50 kbps then
upstream and downstream combined can
get up to 50 kbps of bandwidth
(maximum), if available
Individual Upstream
and Individual
Downstream

Individual Guaranteed and
Brustable bandwidth i.e.
separate for both
Individual guaranteed bandwidth is 20
kbps then upstream and downstream
get 20 kbps guaranteed (minimum)
bandwidth individually

Individual brustable bandwidth is 50 kbps
then upstream and downstream
get maximum bandwidth up to 50 kbps, if
available individually

Committed policy Bandwidth usage

Bandwidth usage Bandwidth specified
Individual For a particular user
Shared Shared among all the users who have been assigned this policy

Creating User/IP Address based bandwidth policy

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Bandwidth policy
Elitecore Technologies Ltd. 32
Prerequisite
Create Right for Policy Management, Bandwidth policy

Select Policy Management Bandwidth policy Create to open the create page


Screen Create Strict Bandwidth policy


Screen Create Committed Bandwidth policy

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Bandwidth policy
Elitecore Technologies Ltd. 33


Screen Elements Description
Bandwidth Restriction Details
Policy Name Specify policy name. Choose a name that best describes the policy to be
created

Allows maximum of 60 characters
Can be any combination of A Z, a z, _, 0 - 9
Policy based on Creates policy based on the selection

To create User based policy, click User
To create IP Address based policy, click IP Address
Policy type Specify type of bandwidth restriction to be applied

If Strict restriction is applied, user can not exceed the defined bandwidth
limit.

If Committed restriction is applied, user is allocated the guaranteed
amount of bandwidth and can draw bandwidth up to the defined burstable
limit, if available.

Click Strict to apply strict restriction
Click Committed to apply committed restriction
Implementation on Bandwidth restriction can be applied on uploading, downloading or both

Click Total to implement bandwidth restriction on the Total (Upstream +
Downstream) usage

Click Individual to implement bandwidth restriction on the Individual
Upstream and Individual Downstream bandwidth usage
Total bandwidth (in
KB)
(Only for Strict
Policy type and
TOTAL
Implementation
type)
Restricts total bandwidth which users can use

Specify maximum bandwidth that users are allowed to use

Minimum bandwidth allowed is 2 kbps and Maximum is 4096 kbps
Upload Bandwidth
(Only for Strict
Policy type and
INDIVIDUAL
Implementation
type)
Restricts Upstream bandwidth usage for user

Specify maximum amount of upload bandwidth

Minimum bandwidth allowed is 2 kbps and Maximum is 4096 kbps
Download Bandwidth
(Only for Strict
Policy type and
INDIVIDUAL
Implementation
type)
Restricts Downstream bandwidth usage for user

Specify maximum amount of download bandwidth

Minimum bandwidth allowed is 2 kbps and Maximum is 4096 kbps
Guaranteed
Burstable (in KB)
(Only for
Committed Policy
type and TOTAL
Implementation
Guaranteed bandwidth is the minimum guaranteed bandwidth and
burstable bandwidth is the maximum bandwidth that a user can use, if
available

Specify Guaranteed and Burstable total bandwidth user can use


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Elitecore Technologies Ltd. 34
type) Minimum bandwidth allowed is 2 kbps and maximum is 4096 kbps
Guaranteed
Burstable Upload (in
KB)
(Only for
Committed Policy
type and Individual
Implementation
type)
Specifies Guaranteed and Burstable amount of upstream bandwidth

Minimum bandwidth allowed is 2 kbps and maximum is 4096 kbps
Guaranteed
Burstable Download
(in KB)
(Only for
Committed Policy
type and Individual
Implementation
type)
Specifies Guaranteed and Burstable amount of downstream bandwidth

Minimum bandwidth allowed is 2 kbps and maximum is 4096 kbps
Bandwidth usage Specify whether the bandwidth specified is to be shared among all the
users who have been assigned this policy or is for a particular user

Click Individual if for a particular User
Click Shared if to be shared among the users
Client Side Bandwidth
Factor
(Only if Network
Security
Management (NSM)
module is
registered)
Two types of security can be applied: Default & Session

Default security is applied when user is not logged on and Session
security is applied when user is logged on. It is possible to apply only
default, only session or both the security simultaneously.

By default, Default security is always applied i.e. even if NSM module is
not registered.

Depending on the client side-bandwidth factor, session (upload and
download) and default (upload and download) bandwidth restrictions are
applied to the user.

Specify client side bandwidth factor
Create button Creates the policy
Cancel button Cancels the current operation and returns to Manage Bandwidth policy
page
Table Create User/IP address based Bandwidth policy screen elements

IP Address based bandwidth policy
Policy restricts the bandwidth for a particular IP address. It is similar to the User based policy with the
same type of restrictions on Implementation type & Bandwidth usage.

Creating IP Address based bandwidth policy
For creating IP Address based bandwidth policy, refer to Creating User based bandwidth policy.

Prerequisite
Create Right for Policy Management, Bandwidth policy
Presence of at least one pool

Assigning Bandwidth Policy to IP Address

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Bandwidth policy
Elitecore Technologies Ltd. 35
After creating policy, specify to which IP Address(s) the policy will be applied. Policy can be applied to
the IP Address even after the creation of policy as and when required.






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Bandwidth policy
Elitecore Technologies Ltd. 36

Screen Assigning Bandwidth policy to IP address

Screen Elements Description
Pool Name Every IP address belongs to a pool. Select Pool in which
IP address is defined.

Click Pool name list to select
Select Select the IP address to which policy is to be applied.
Bandwidth restriction will be applied to all the IP
Address(s) selected.

Click Select against the IP address to be attached

More than one IP address can also be selected
Select All Selects all IP Addresses

Click Select All to select all the IP Addresses
Apply restriction
button
Applies bandwidth restriction to the selected IP address
Cancel button Cancels the current operation and returns to Edit
Bandwidth policy page
Table Assigning Bandwidth policy to IP Address




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Bandwidth policy
Elitecore Technologies Ltd. 37
Sc hedul i ng Pol i c i es
Schedule defines a time schedule for the policy. It specifies the hours during which the policy can be
active on each day of the week. You can define a different schedule for each day of the week, or
same schedule for every day of the week. The basic reason to define Schedule is to apply different
bandwidth restrictions at different times during the week.

Schedule can be used to override the default bandwidth restrictions placed by Bandwidth policy and
specify the alternate bandwidth restriction during the selected Schedule.
Creating Schedule
Prerequisite
Create Right for Policy Management, Schedule

Select Policy Management Schedule Create to open the create page




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Bandwidth policy
Elitecore Technologies Ltd. 38

Screen Define Schedule
Screen Elements Description
Schedule details
Name Specify schedule name. Choose a name that best describes schedule

Allows maximum of 50 characters
Can be any combination of A Z, a z, _, 0 - 9
Description Specify full description of schedule

Allows maximum of 250 characters
Can be any combination of A Z, a z, _, 0 - 9
Create button Creates schedule and allows to enter the schedule details

Click Add Schedule Entry details to add details to the schedule

Refer to Add Schedule Entry details for more details
Schedule Entry
Add button Opens a new page to add Schedule Entry details. Details can be
entered whenever required even after creation of schedule.

Refer to Add Schedule Entry details to add details
Save button Saves schedule
Cancel button Cancels the current operation and returns to Manage Schedule page

Table Define Schedule screen elements



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Bandwidth policy
Elitecore Technologies Ltd. 39
Assi gni ng Sc hedul e t o Bandw i dt h pol i c y
Bandwidth restriction placed by the Schedule will override the default bandwidth restrictions placed by
Bandwidth policy during the time interval specified in the Schedule.

Prerequisite
Bandwidth policy created
Update right for policy Management, Bandwidth policy

Select Policy Management Bandwidth policy Manage to open the manage policy
page.
Click policy to which schedule is to be attached
Click Add Details




Screen - Assigning Schedule to Bandwidth policy


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Bandwidth policy
Elitecore Technologies Ltd. 40

Screen Elements Description
Schedule Details
Policy Name Displays bandwidth policy name to which schedule will be
applied
Policy Type Displays type bandwidth restriction applied by the bandwidth
policy, modify if required
Implementation on Displays how the bandwidth policy is implemented, modify if
required

Total implements bandwidth restriction on the Total
(Upstream +Downstream) usage

Individual implements bandwidth restriction on the Individual
Upstream and Individual Downstream bandwidth usage
Total Bandwidth
(Only for Strict Policy type
and TOTAL
Implementation type)
Restricts total bandwidth which users can use

Specify maximum bandwidth that users are allowed to use

Minimum bandwidth allowed is 2 kbps and Maximum is 4096
kbps
Upload Bandwidth
(Only for Strict Policy type
and INDIVIDUAL
Implementation type)
Restricts Upstream bandwidth usage for user

Specify maximum amount of upload bandwidth

Minimum bandwidth allowed is 2 kbps and Maximum is 4096
kbps
Download Bandwidth
(Only for Strict Policy type
and INDIVIDUAL
Implementation type)
Restricts Downstream bandwidth usage for user

Specify maximum amount of download bandwidth

Minimum bandwidth allowed is 2 kbps and Maximum is 4096
kbps
Guaranteed Burstable (in
KB)
(Only for Committed
Policy type and TOTAL
Implementation type)
Guaranteed bandwidth is the minimum guaranteed
bandwidth and burstable bandwidth is the maximum
bandwidth that a user can use, if available

Specify Guaranteed and Burstable total bandwidth user can
use

Minimum bandwidth allowed is 2 kbps and maximum is 4096
kbps
Guaranteed Burstable
Upload (in KB)
(Only for Committed
Policy type and Individual
Implementation type)
Specifies Guaranteed and Burstable amount of upstream
bandwidth

Minimum bandwidth allowed is 2 kbps and maximum is 4096
kbps
Guaranteed Burstable
Download (in KB)
(Only for Committed
Policy type and Individual
Implementation type)
Specifies Guaranteed and Burstable amount of downstream
bandwidth

Minimum bandwidth allowed is 2 kbps and maximum is 4096
kbps
Schedule The specified bandwidth restriction will override the restriction
placed by the bandwidth policy

Click to select the schedule

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Bandwidth policy
Elitecore Technologies Ltd. 41
View details link Opens a new window and displays the schedule details

Click to view
Create button Creates & attaches the schedule details for the selected
weekday
Cancel button Cancels the current operation and returns to the Edit
Schedule page
Table - Assigning Schedule to Bandwidth policy screen elements



24online User Guide Setting Subscriber Base
Pool
Elitecore Technologies Ltd. 42
Pool
Pool is a grouping of IP addresses based upon some criteria. The general criterion is geographical
grouping of IP addresses.

An IP Address must be a member of a pool. A pool can contain up to 254 IP addresses. Each user is
assigned one or more IP Address(s), and can log on from the assigned IP Address(s) only.
Creating Pool
Prerequisite
Create Right for User Management, Pool
Bandwidth policy created

Select User Management Pool Management Create Pool to open create page


Screen - Create Pool



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Pool
Elitecore Technologies Ltd. 43
Screen
Elements
Description
Pool Details
Pool name Specify pool name. Choose a name that best describes the pool
characteristics

Allows maximum of 50 characters
Can be any combination of A Z, a z, _, 0 - 9
Is Pool Public Public IP address is routable over the Internet and do not need Network
Address Translation (NAT)

Click to Select, if IP Addresses in the pool are public IP Addresses
Bandwidth policy Specify Bandwidth policy to be applied

Click Bandwidth Policy list to select

Click View details link to view details of the policy
Show details link View details of the selected bandwidth policy
External Interface
(Only if SNAT
module is
registered)
Specify External Interface through which the requests will be forwarded

Click to select
SNAT IP address
(Only if SNAT
module is
registered)
Specify IP address which is to be used for forwarding requests
Description Specify full description of the pool

Allows maximum of 250 characters
Can be any combination of A Z, a z, _, 0 - 9
Machine details
From To IP addresses to be included in the pool
Machine name Machine name
Create button Creates pool
Table Create Pool screen elements




24online User Guide Setting Subscriber Base
Package
Elitecore Technologies Ltd. 44
Pac k age
Package is an integration of Surfing quota policy, Access time policy, and Bandwidth policy with a rate
scheme. Different packages can be created by combining the policies as per the subscriber
requirement. Subscriber is charged based on the price defined in the package.

Access time policy is not applicable to leased line users i.e. unlimited access time policy is applied to
leased line users.

Creating package
Prerequisite
Create Right for Package Management, Package
At least one Pool created
At least one Policy of each type created

Select Package Management Package Create to open create page
Screen Create Package



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Package
Elitecore Technologies Ltd. 45

Screen Create Package for Leased line users

Screen Elements Description
Package details
Package name Specify package name. Choose a name that best describes the
package characteristics

Allows maximum of 50 characters
Can be any combination of A Z, a z, _, 0 - 9
Package Type Specify whether the created package is registration only or
renewal only or registration/renewal package.

Registration package One time package which cannot be
renewed on expiry
Renewal package Package which can be renewed on expiry

If you select both, then package will be created and will be able
to renew the package on expiry

If package type is renewal only or registration/renewal then
renewal rules are to be defined. Refer Define Renewal Rules for
defining renewal rules
Connection Type Specify whether package is for leased line or not.

Specify connection type as Leased line, if user type is leased
line user

Specify connection type as User, for all other user types
Surfing time policy Specify Surfing quota policy that should be applied to the
package users

Click Surfing quota policy list to select
Access time policy Specify Access time policy that should be applied to the package
users

For leased line users, Unlimited policy is applied

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Package
Elitecore Technologies Ltd. 46

Click Access time policy list to select
Bandwidth policy Specify Bandwidth policy that should be applied to the package
users

Click Bandwidth policy list to select
Security Enabled
(Only if NSM
module is
registered and
Connection type
is User)
Two types of security can be applied: Default & Session

Default security is applied when user is not logged on and
Session security is applied when user is logged on. It is possible
to apply only default, only session or both the security
simultaneously.

By default, Default security is always applied i.e. even if NSM
module is not registered.

Select Yes to apply default and session security both
Select No to apply only the session security

Depending on Client side bandwidth factor the session
bandwidth restriction is applied.
Price Specify rate to be charged to the package users
Create button Creates package
Cancel button Cancels the current operation
Renewal Rules
(Only if the package type is Renewal or Renewal/Register)
Add Rule button Allows to specify the package renewal rules. Rules can be
defined at the time of creation of the package or even after the
creation of package as per the requirement.

Click to add

Refer to Define Renewal Rule for more details
Delete button Allows to delete the defined renewal rules

Refer to Delete Renewal Rule for more details
Table Create Package screen elements

Defining Renewal rules
Renewal rules are to be defined only if package is of Renewal only or Register/Renewal type. If
required, renewal rules can also be defined after the creation of package.

Select Package Management Package Manage to view the list of packages created.
Click the package for which renewal rules are to be defined.



24online User Guide Setting Subscriber Base
Package
Elitecore Technologies Ltd. 47

Screen Define Package Renewal rules

Screen Elements Description
Renewal Rules
Displays list of all packages which are defined as
Package type Renewal or Register and Renewal
both
Renewal from Package
Renew from package Selected package(s) can be renewed to the current
package
Click to select
Renewal Rule Details
Renew to this package Specify whether renewal should be allowed or not

Click to allow
Carry Forward Hours Specify whether to carry forward the
unused/remaning hours or not to the renew
package

Click to carry forward
Carry Forward Days Specify whether to carry forward the
unused/remaning days or not to the renew package

Click to carry forward
Carry Forward Data
Transfer
(Only if Data Transfer
module is registered)
Specify whether to carry forward the
unused/remaning data transfer quota or not to the
renew package

Click to carry forward
Add Rule button Add the rule
Cancel button Cancels current operation
Table Define Package Renewal rules screen elements

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Package
Elitecore Technologies Ltd. 48

Deleting Package Renewal rule

Select Package Management Package Manage to view the list of packages created.
Click the package for which renewal rules is to be deleted.
Click Select against the rule to be deleted
Click Select All if you want to delete all the rules
Click Delete

Screen Delete Package Renewal rules screen elements




24online User Guide Setting Subscriber Base
Users
Elitecore Technologies Ltd. 49
User s
Following types of users are supported by 24online and all the users of any user type are required to
be registered:
1. Administrator User
2. Manager User
3. Operator User
4. User Subscriber
5. Leased Line User
6. Zone Manager User (Only if Zone Management module is registered)
7. Zone Operator User (Only if Zone Management module is registered)

It is also possible to create a customized user type if required. Refer to ACL, User Type Management
to create customized user type. Create customized user type before registering user of customized
user type.

Registering Users
Prerequisite
Set System date from Console
Package and policies created
Pool created
Create Right for User Management, Manage Users

Select User Management Manage Users User to open the user registration page


24online User Guide Setting Subscriber Base
Users
Elitecore Technologies Ltd. 50

Screen - Register User

Screen Elements Description
User Information
Customer name Specify Customer name

Allows maximum of 60 characters
Can be any combination of A Z, a z, _, 0 - 9
User name Specify a name that uniquely identifies customer & used to log on

Allows maximum of 15 characters
Can be any combination of A Z, a z, _, 0 - 9
Password Specify Password

Allows maximum of 15 characters

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Users
Elitecore Technologies Ltd. 51
Can be any combination of A Z, a z, _, 0 - 9
Confirm Password Should be same as Password
User Type Default access rights are assigned to the user depending on User Type.
Refer to Authorization and Access control for more details.

Leased Line User do not require 24online Client to log on in order to access
Internet

Click User type list to select
User Package Information
Package Depending on package selected, various policies will be applied

Specify package

Click Package list to select
Bandwidth Policy
Bandwidth policy By default, bandwidth policy defined in the package is applied to the user. It is
possible to override the bandwidth policy defined in the package.

To override the bandwidth policy defined in package and assign another
policy -Click Bandwidth policy list to select
Login Restriction
Allowed Login from Specify login restriction

Available options
1) Allowed from all the nodes (Not applicable to Leased Line user)
Allows user to login from all the nodes in the network

2) Allowed from selected node
Allows user to login from the selected node only.

2) Allowed from selected pool (Not applicable to Leased Line user)
Allows Users to login only from all the nodes of the selected pool only.

Click to select
Select Node button

Open a new window and allows to select the IP address from which user can
log on

Click Select Node
Click Pool name list to select
Click Select against the IP address to be assigned
Bind to MAC Binds MAC Address with IP Address and is unique for each machine

Enable to places an additional layer of security. If enabled MAC Address will
be stored the first time user logs on. If user tries to access Internet from any
other machine by changing IP Address, user will not be able to log on.
Personal Information
Address1,
Address2, City,
State, Country, Zip,
phone
Complete address & phone number of Customer

Address1 is the compulsory field
Birth date Specify date of birth of user

Click Popup Calendar to select the date
Email Specify user Email-id
Invoice Information

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Users
Elitecore Technologies Ltd. 52
Generate Invoice Select the check box to Generate Invoice. Invoices will be generated only for
the prepaid packages

Click Printable Format to print the invoice generated
Register button Registers user
Review button Allow to review the registration details of User before registration

Click to review details
Table Register User screen elements



24online User Guide Setting Subscriber Base
Managing Administration Console Access
Elitecore Technologies Ltd. 53
Rest r i c t Admi ni st r at i on Consol e ac c ess
Apart from restricting various operations for different types of user, Administration Console access
can also be restricted.

Administrator can restrict access to individual IP addresses or subnets by creating an access control
list.

Select System Management ACL Access Configuration


Scre rict Administration Console Access

en Rest
Screen Elements Description
Access Restriction
Enable IP Address
Restriction
Allows to enable/disable IP Address Restriction

Select Yes to enable IP Address Restriction
Select No to disable IP Address Restriction

Enabling restriction will allow only the specified IP addresses to

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Managing Administration Console Access
Elitecore Technologies Ltd. 54
access the management console
Console Access
Allows Access
From
to access Text based
resses
cific IP
addresses
Specify whether Users will be able
Administration Console from all IP Addresses or from specific IP
ddresses only A

Select All IP Addresses to allow access from all IP add

Select Specific IP Addresses to allow access from spe
IP Address list
(Only for Specific
IP Addresses)
Specify from which IP Address(s) Users will be able to access
Text based Administration Console

Click Add to add IP address to the list

Click IP Address and Remove to remove IP address from the list

Click Remove All to remove all IP Addresses from list
Web Access
User Type Specify which user has access to Web based Administration
Console

Click User type to select
Allows Access
From
Specify whether the selected User will be able to access Web
Administration Console from all IP Addresses or from specific IP
Addresses only

Select All IP Addresses to allow access from all IP addresses

Select Specific IP Addresses to allow access from specific IP
addresses
IP Address list
(Only for Specific
IP Addresses)
Specifies from which IP Address(s) selected user will be able to
access Web Administration Console

Click Add to add IP address to the list

Click IP Address and Remove to remove IP address from the list

Click Remove All to remove all IP Addresses from list
Save button Saves configuration
Table Restrict Administration Console Access screen elements


24online User Guide Setting Subscriber Base
Managing Administration Console Access
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User Type
For authorization and access control, 24online has seven predefined user types namely:
1. Administrator
2. Manager
3. Operator
4. Zone Manager (Only if Zone Management module is registered)
5. Zone Operator (Only if Zone Management module is registered)
6. User Subscriber
7. Leased Line User

Apart from above mentioned user type, additional user type can also be created, if required.

Creating User Type
Prerequisite
Create Right for System Management, ACL

Select System Management ACL User Type Management to open the user type
management page and Click Create

Screen Create User Type

Screen Elements Description
Create Custom User type
User type Specify a name that uniquely identifies user type
Description Specify full description of the user type

Allows maximum of 255 characters
Can be any combination of A-Z, a-z,_, 0-9

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Managing Administration Console Access
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Update button Add a new user type
Cancel button Cancels the current operation and returns to User
type management page
Table Create User Type screen elements

Deleting User Type
Prerequisite
Delete Right for System Management, ACL


Screen Delete User Type

Screen Elements Description
Select Select user type for deletion

Click Select to select

More than one user type can also be selected
Select All Select all user types

Click Select All to select all user types
Delete button Deletes all the selected user types

Click to delete
Table Delete User Type screen elements

24online User guide
4
S
E
C
T
I
O
N

Set t i ng Advanc ed
Feat ur es
This section provides instructions for
Defining Firewall rules
Configuring Cache server
Setting Data backup and restore schedules
Fi r ew al l r ul es
A firewall protects the network from unauthorized access and typically guards the Internal network
against malicious access; however, firewalls may also be configured to limit the access of Internal
users.

The purpose of a firewall is to keep people on the Internet from accessing data on Internal Network.
Firewall defines certain rules that determine what traffic should be allowed in or out of the Internal
network. One can restrict access to certain IP addresses or domain names, or block certain traffic by
blocking the TCP/IP ports used.

Firewall inspects both inbound and outbound Network traffic to determine, based on the configured
Rules, whether to allow the traffic or not.
Defining Firewall rules
Prerequisite
Create Right for System Management, Firewall

Select System Management Firewall Create Access to define a firewall rule
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Screen Define Firewall rule

Screen Elements Description
Source and Inform Destination ation
S
name/IP Address
ify Source Domain name, IP address or Network for which rule is
be define

Generally Source address is the Internal Netw
ource Domain Spec
to d
ork address
D tination
Domain name/IP
Address
a or IP addre
be defined

rally D ddress i he External
es Specify Destination Domain n me ss for which the rule is to
Gene estination a s t address
Port Details
Source Port Specify source port address
Range of ports can be specified using : e.g. 20:25
Port Type Specify whether the rule should be applied to e source
port or not
Select Include or Exclude
the traffic from th

Destination Port Specify destination port address

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Range of ports can be specified using : e.g. 20:25
Port Type ecify w d e applied
destination port or not

t Include or Exclude
Sp hether rule shoul b to the traffic from the
Selec
Network Protocol
TCP Implements rule for the TCP protocol
U s rule for the UDP protocol DP Implement
ICMP Implements rule for the ICMP protocol
A nts rule for the All protocols ll Protocols Impleme
Rule Action
Action Click Select Action list to select
pt A llow equest t
Drop Denie s the request
Proxy Allow access
Port forwarding Allows access through forwa
Acce llow access i.e. a
s access i.e. drop
s the r o pass
rded port
Forwarding Address Information
(Only for Rule Action is Port Forwarding)
Forwarded IP
A
IP address to which request is to be forwarded
ddress

F h request is to be forwarded orwarded Port Port to whic
D n escriptio
D cription cify full e ru

Allows maximum of 255 characters
Can be any combination of A-Z, a-z,_, 0-9
es Spe description of th le
Save button Saves the rule
Table Define Firewall rule screen elements

Source IP
Source
Destination IP
Destination
Port
Result address/Domain
name
address/Domain
name
Port
Action - Accept/Proxy
* * * * Access from all the IP
addresses to all the IP
addresses
* * www.yahoo.com * All IP addresses are
allowed to access
yahoo.com
192.168.1.242 * * * 192.168.1.242 is
allowed access all the
IP addresses
192.168.1.242 * 242.128.34.54 * 192.168.1.242 is
allowed to access
242.128.34.54
Action Drop
* * * * Access to all is denied
some technical
reasons)
(want to stop access
temporarily due to
* * www.hotmail.com * All the IP addresses
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are denied access to
hotmail.com
192.168.1.242 * * * 192.168.1.242 is
denied the access to
all
192.168.1.242 * 242.128.34.54 * 192.168.1.242 is
denied the access to
242.128.34.54
Action - Port forwarding
Forwarded IP 192.168.1.58
Port 80
* * 242.128.34.54 9090 Requests from any
Source IP Address to
Destination IP Address
242.128.34.54 on Port
9090 is forwarded to IP
Address 192.168.1.58
on port 80.
Action - Port forwarding
Forwarded IP 192.168.1.61
Port *
*

* 242.128.30.10 * Requests from any
Source IP Address to
Destination IP Address
242.128.30.10 is
forwarded to IP
Address 192.168.1.61.


hanging Firewall Rule order
Rules are ord y. es are applied, they are processed from the top
downwards and the first suitable rule

Hence, while adding multiple rules put specific rules before general rules.
Otherwise, a general rule might allow a packet that you specifically have a rule written to deny later in
the list. When a packet matches th r forwarded without
being tested by the rest of the rules in

Example of Firewall rule order for DR
Rule 1 Sourc 92.168
Destination: www.yahoo.com
C
ered by their priorit When the rul
found is applied.
, it is necessary to
e rule, the packet is immediately dropped o
the list.
OP action
e IP address: 1 .1.76
Action: Drop
Rule 2 Source: *
Destination: www.yahoo.com
Action: Allow

Here if the order is changed i.e. Rule 2 precedes Rule 1 then Host 192.168.1.76 will be able to access
www.yahoo.com even though the DROP rule is specified.

Select System Management Firewall Manage Access
Click the rule whose order is to be changed
Click Moveup to move the selected rule one step up
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Click Move
Click Upda
Down to move the selected rule one step down
te to save the order


Screen Change Firewall Rule Order


Deleting Firewall Rule
Select System Management Firewall Manage Access


Screen - Deleting Firewall Rule

Screen Elements Description
Select Select rule for deletion

Click Select to select

More than one access can also be selected
Select All Select all rules

Click Select All to select all rules
Delete button Deletes all the selected rules

Click to delete
Table - Deleting Firewall Rule screen elements
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Cac he
HTTP rk by reducing web access time and web
tra

24 s a cache d static websites are cached on the 24online server
hard drive or in the memory. The he the static web pages
once requested and serve them l .

24 t as a cache server only if caching is enabled. To enable caching refer to Enable
Ca

24online provides the facility to define an External cache server also. To define External cache refer
to Define External cache

24online also provides facility to define WCCP router for Caching. WCCP (Web Cache
Communication Protocol) provid P
router refer to Defining WCCP ro

Configuring Cache
Cache helps in improving the performance of netwo
ffic.
online can also act a server. All visite
advantage of a cache server is that it will cac
e ocally when they are requested the next tim
online will ac
che server and configure the cache server refer to Configure cache.
es mechanism to redirect traffic flow to caches. To define WCC
uter.
Prerequisite
Create Right for Cache Management, Cache

Select Cache Management

Cache Configure

Screen Configure Cache

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Screen Elements Description
Bandwidth control configuration for Cached Objects
Byp l
for C
r the ass Bandwidth contro
ached objects
Specify whether bandwidth contr
Cached objects
ol should be bypassed fo

Click Yes for bypassing bandwidth control
Click No for placing bandwidth restriction
Save button Save the cache configuration
Cache Size
Recommended Cache Size Recom
(MB) based on the memory a

mended size is the optimum size of cache determined
nd the disk size
Cannot be modified
Cache size (MB) Specify Cache size (in MB)

It is recommended that cache size defined be equal to or more
than the recommended size
Save Cache Save cache configuration
Startup Configuration
Specify mode of server startup

Autostart - Automatically starts the Cache server with the startup
of 24online server

Manual Administrator has to start Cache server manually
Save Cache Save startup configuration
Configure Cache policies
Manage Keyword button Sites containing the keywords defined here will be not be cached

Click Manage keyword

To set keywords refer Manage Keyword
Manage file extension
button
Sites containing the pages with the defined file extensions will not
be cached

file extension
To set file extensions refer Manage file extension
Click Manage

Tab

Managing Keywords for Cache
It is possib the cachi

le Configure Cache screen elements

le to disable ng of URLs containing certain words.
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Screen Configure Cache - Manage Keywords

Screen Elements Description
Manage Keyword
Keywords Specify keywords. URLs containing the keywords will not to
b

e.g. if you want site- timesofIndia.com not to be cached,
enter timesofindia as keyword

More than one keyword can be added separated by comma
e cached.
Save Keyword button cache configuration Updates the
C current operation ancel button Cancels the
Table Configure Cache - Manage Keywords screen elements


Managing File Extension for Ca
It is possible to disable the cach


che
ing of certain file types.

Screen Configure Cache - Manage File Extension



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Screen Elements Description
File type Details
Extensions Specify file extensions that are not to be cached

e.g. if you want pages with the extension jsp and cgi not
to be cached, enter jsp and cgi as extensions
Description Specify description of the file extension
Update button Updates the cache configuration
Cancel button Cancels the current operation
Table C lements
Defining External Cache
24online he machine other than 24online server for caching. Configure for External
Cache to achine s in the
External domain in the
External Cache and rest will be ca ine

This reduces load on 24online s

onfigure Cache - Manage File Extension screen e


allows using t
use another m
cache i.e. the
for caching. It is also possible to cache only the certain domain
defined in the External Cache Configuration will be cached
ched in the local server i.e. 24onl
erver.
Prerequisite
C t for Cache reate Righ Management, Cache

Select Ca ment

che Manage Cache Advanced Configuration

Scre




en Define External Cache
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Screen Elements Description
External Cache IP Address
Cache Type Specify Cache type
Server for caching


Local Uses 24online
External Uses machine other than 24online server for
caching
Only for the External Cache
IP address Specify IP address of the machine which is to be used for
caching

Click Add domain for defining caching criteria. Refer to Add
domain
Port Specify External machines port number which is to be used
for communication
Save button Saves the external cache configuration
Table Define External Cache screen elements

Adding Domains for External Caching


S

creen - Adding Domains for External Caching

Screen Elements Description
Add Domain
Domain type Specify whether domain names are to be included or
excluded from external caching

Click any one
Include specified domains are cached on external
machine
Exclude specified domain are cached on 24online server
Domains Specify Domain names which are to be included/excluded in
cache
Add button Adds the caching criteria for the specified domains
Cancel button Cancels the current operation and returns to the External
Cache page
Table - Adding Domains een elements for External Caching scr
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Removing Dom xternal Cach

ains for E ing

Screen - Removing Domains from External Caching

Screen Elements Description
Select Select Domain to be deleted

Click Select to select

More than one domain can also be selected
Select All Select all the Domains

Click Select All to select all the domains
Delete Domain
button
Delete all the selected Domain(s)
Table - Removing Domains from External Caching screen elements
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Def i ni ng WCCP r out er

Prerequisite
Create Right for Cache Management, Cache

Select Cache Management Cache Advanced Configuration and click Add to add
router details

Screen Add WCCP router
Screen Elements Description
Add router
Router address IP address of the Router
Add Adds router button
Cancel button Cancels the current operation
Table Add WCCP router screen elements

Removing WCCP router


Screen Remove WCCP router
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Screen Elements Description
Select Select router IP address to be removed
Click Select to select

M router can also be selected

ore than one
Select All S

C t all the routers
elect all the IP addresses
lick Select All to selec
Delete Router button Remove ter(s) s the selected Rou
Table Remo

ve WCCP router screen elements
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Defining Cache Routing policy

Prerequisite
Create Right for Cache Management, Cache

Select Cache Management Cache Routing Policy and click Add to add router details
Screen - Add Cache Routing policy


Screen Elements Description
Interface Details
Network Type Public IP address is routable over the Internet and do not need Network
Address Translation (NAT)

Specify whether Network is Public or Private
Network ID/Netmask Specify Network whose caching is to be routed through the selected
Interface
Show Nodes button Shows list of nodes in the specified Network
Select Interface Specify Interface through which the specified Network traffic is to be
routed for caching

Click Select Interface to select
IP Address Specify IP address of the Interface
Add button Defines cache routing policy for the specified Network
Cancel button Cancels current operation and returns to Routing policy page
Table - Add Cache Routing policy screen elements


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Removing Cache Routing policy


Screen - Remove Cache Routing policy

Screen Elements Description
Select Select Network to be deleted

Click Select to select
also be selected More than one network can
Select All Select all the Networks

Select All to select all the networks Click
Delete button es all the selected Network(s) Delet
Table - Remove Cache Routing policy screen elements





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Bac k up and Rest or e
Back
Backu ential part of ll you treat your system, no matter
how mu ne place.

Backu n orde ccidental
deletio ption. There backup and just as many types of media to
use as well.
s facility of taking regular and reliable data backup. Backup consists of all the
d all other user related information.
eb surfing log This log stores the information of all the websites visited by all the users

User session log Every time the user d. This log stores the session entries
f all the users and specifies the login a
This log stores the details of all the actions performed the User administrating 24online.
This lo only if Audit logs ble.

Virus

Mail log This log stores the information of all the mails sent and received by all the users.

Settin
up
p is the ess data protection. No matter how we
nnot guarantee that your data will be safe if it exists in only o ch care you take, you ca
ps are necessary i
n or file corru
r to recover data from
are many ways of taking
the loss due to the disk failure, a

24online provide
policies, logs an

24online maintains five logs:
W
logs in, session is create
nd logout time. o

Audit log
g will be generated module is ena
log This log stores the details of malicious traffic requests received.
g Backup schedule
Prerequisite
Create Right for System Management, Manage Data

Selec em Management Mana le

ge Data Set Backup Schedu t Syst
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Screen Set Backup Schedule


Screen Elements Description
Backup of Data only (Does not include Logs)
Backup Frequency Specify backup schedule. Only data backup will be taken.

Select any one
Daily backup will be send daily
Weekly backup will be send weekly
Monthly backup will be send monthly
Never backup will never be send
In general, it is best to schedule backup on regular basis.
Depending on how much information you add or change will
help you determine the schedule

Incremental Backup of Log files only (in CSV format)
Incremental Backup process copies only what has changed since the last backup.
This creates a much smaller backup file.
Log Select the logs for backup. Backup of log files will be taken in
Available logs for backup:
1. Web surfing
2. Virus
3. NSM (Only of Audit log module is registered)
4. Audit (Only of Audit log module is registered)
CSV format.

Backup Frequency
Daily backup will be send daily
Weekly backup will be send weekly
Never backup will never be send
Select any one
Set Backup Mode
Ba Specifies how backup should be taken and send
FTP back
ckup mode

Select
up OR
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Mail backup
Only for FTP backup
FT Specify IP P server address of FTP server
User name Specify User name for FTP server
Password Specify Password for FTP server
On ckup ly for Mail ba
To cify em ailed Mail Id Spe ail address to which the backup is to be m
Sa uration ve button Saves the config
Table Set Bac

Backup

elect System Management Manage Data Backup Data
kup Schedule screen elements
Data
S


Screen Backup Data


Screen Elements Description
Backup System Data (Does not include logs)
Backup button Takes the backup of system data till data and allows

Click Backup data to take backup
to download
Download button
Only if backup is already taken
Download the backup already taken. Also displays
date and time when backup was taken
ownload to download
To download follow the screen instructions

Click D
Backup Log (in CSV format)
Logs Backup of selected logs will be taken
ckup
is registered)

Select the logs for ba
1. Web surfing
2. Virus
3. NSM (Only if NSM
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4. Audit (Only if Audit module is registered)
Backup button ackup of selected logs till date and
download
Click Backup data to take the recent backup
Takes the b
allows to

Download button
Only if backup is already taken
Download the backup of logs already taken. Also
displays date and time when backup was taken

Click Download to download
To download follow the screen instructions
Table Backup Data screen elements

Restoring Data
With the help of restore facility, restore data from the backup taken. Restoring data older than the
current data will lead to the loss of current data.

Select System Management Manage Data Restore to open restore page
Specify Backup file or Select Backup file using Browse button
Click Upload


Screen Restore Data



Note
Restore facility is version dependant. Restore will work only if the backup and restore versions are same
i.e. if backup is taken from version 5.0.0 then restore will work only for version 5.0.0 and not for any other
version.

Purge

Purging of data means periodic deletion of the data. 24online provides Auto purge and Manual purge
facility for deleting log records.

Configuring Autopurge utility

Autopurge provides a way to schedule the purging of logs automatically.

Select System Management Manage Data Configure Autopurge utility to
schedule the purging
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Screen Configure Autopurge utility


Screen Elements Description
Purge Frequency
Purge Web surfing logs every

Specify number of days after which w
log should be purged automatically
eb surfing
Save button Saves purging schedule configuration
Popup Notification
Enable Alert Popup Enabling Popup Notification displays alert popup
before purging the logs
Click to enable
Save button Saves popup alert configuration
Download Purged Logs
Only if Logs have been Autopurged
Download button Allows to download the purged log files

Click to download
Delete button Allows to delete purged log files
Table Configure Autopurge utility screen elements


Note

System will preserve logs logs only for the specified number of days and automatically purges the
generated there after.

Manual Purge
Manu

Select System Management Manage Data Purge Logs
al purge allows Administrator has to purge the logs whenever required.
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Screen Purge Logs



Screen Elements Description
Purge
Select log for purg
Web surfing logs
User session
NSM logs (On
Audit logs (Only if Audit Log modul
ing
logs
ly if NSM module is registered)
e is registered)
Purge Till Date ct the date from Calendar till which the
s) is to be purged
Sele
selected log(
Purge button Purges the selected log till the specified date

Click to purge
Table Purg


e Logs screen elements
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Cl i ent Ser vi c es

Client services enables Service P

Use Client services to:
Set various messages which wil
Specify URL to open every time
Upload the images or company
Specify no. of records to be disp
e period for
n
Setting Customized Messag
Mes gement allows A elp
Administrator to notify users abo ss,
user sessions, incorrect passwor

Message is send to the User wh

Message can be up to 256 chara

roviders to configure and set subscriber specific functionalities.
l be send to the user upon a particular action
user logs on
logo to be displayed in My Account page
layed per page
Set grac renewal
Configure the maili g schedule of proactive reports
es
sage Mana dministrator to send messages to the various users. Messages h
ut problems as well as Administrative alerts in areas such as acce
d, and successful log on and log off etc.
enever the event occurs.
cters and send to the number of users at a time.
Prerequisite
Create Right for System t Services Management, Clien

Select System Managemen t

t Client Services Message Managemen

Screen Customize Client Messages
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Screen Elements Description
Mes
e link to modify the message

Click Cancel to cancel the current operation

Message Code cannot be modified, only the message linked with
code can be modified as per the requirement.
sage Code Displays Message code

Click Messag
Click Save to save the changes
Message Displays the message description

Click Message link to modify the description
Configure Percentage To Alert User Before Expiration
Remaining usage Alert is sent to the user depending on remaining usage specified
for renewal of subscription/package

Values can be entered in percentage or as aboslute
Days Renewal Alert is send to the user when the specified number of
days remains before the expiry of package
Time (Hours) Renewal Alert is send to the user when the specified hours of
surfing time remains before the expiry of package
Save Details button Saves the changes
Table Customize Client Messages screen elements


List of predefined messages

Messages Description/Reason
AlertMessage Alert sent as a reminder for renewal of subscription/package
specifying numbers of days and hours left
the percentage specified i.e. User will
n the
isplayed
e displayed as:
expires after {d}days, Please renew as soon

Alert is sent depending on
be given an alert when remaining usage will be less tha
specified percentage

Administrator can customize how messages and message lists
are d

By default message will b
{u}you have {d}days and {h}hours remaining

where
{u} user name
{d} remaining days
{h} remaining hours

It can also be displayed as:
Dear {u},
Your subscription
as possible.
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A Message is sent if User has already logged in from other
machine
lreadyLoggedin
D usted ser is disconnected because Package
ed and allotted data transfer limit is exhausted
atatransfer Exha Message is sent when U
is not renew
D er.
t if
xpired
User has not renewed
Due to some administrative/technical reasons
eactiveUser Administrator has temporarily deactivated the Us

Message can also be sen
User subscription/package has e
DisconnectByAdmin Administrator has temporarily disconnected the User and will not
be able to log on
InvalidIPAddress Message is sent if User tries to log on from the IP address not
assigned to the user
InvalidMachine Message is sent if Users MAC Address is different from the
MAC Address stored with the 24online server. This message will
be shown when users MAC Address is bound at the time of
registration.
LoggedOffSuccessfulMsg Message is sent when User logs off successfully

This message can be customized to send other messages like
Thank you
Commercial Advertising
Advertising for Special packages
LoggedOnSuccessfulMsg Message is sent when User logs on successfully

This message can be customized to send other messages like
Festival greeting
Commercial Advertising
Special package announcement
Notifying technical problems like slow connection
Alerts for not opening unknown mails
Alerts for running anti virus package
NotAuthenticate Message is sent if User name or password are incorrect
NotCurrentlyAllowed Message is sent if User is not permitted to access at this time

Access time policy applied to the User account defines the
allowed access time and not allowed access at any other time.
Server ID Each user created in the System, is assigned a Customer ID.
Server ID enables Service Provider to specify the initial Prefix of
the Customer ID.

In case if multiple 24online Servers are installed in different
location, then for each 24online Server you can specify the
Server ID Prefix and differentiate the Customers of each Server.
Example: -Server ID=ICENET_AHM, Customer ID: -
ICENET_AHM_15.
SomeoneLoggedin Message is sent if someone has already logged in on that
particular machine
SurfingTimeExhausted Message is sent when User is disconnected because Package
is not renewed and allotted surfing time is exhausted

The surfing time duration is the time in hours the User is allowed
Internet access that is defined in Surfing time policy. If hours are
exhausted, User is not allowed to access.
SurfingTimeExpired Administrator has temporarily deactivated the User and user will
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not be ab
expired a
le to log on because User subscription/package has
nd not renewed.

The period of subscription is the time period till the user is
allowed access and defined in surfing time policy.
LiveIPinuse Message is sent if connection is requesting a live IP address
from the server that is already in use
Nmpoolexceedlimit Message is sent if the maximum number of IP addresses in the
live Pool at one time has exceeded the limit

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Set t i ng Cl i ent Pr ef er enc es
Use Client Preferences to:

elect System Management Client Services Parameters
Specify URL to open every time user logs on
Specify no. of records to be displayed per page
Set grace period for renewal
S


Screen Set Client Preferences screen elements


Screen Elements Description
Open following site after client logs on to server
URL Spec

field
empt
ify the URL to be opened every time Client logs on
In case, you do not want any page to open then keep the
y.
Updat Upda e button tes the modified details
Grace Usage Carry forward policy for Renewal
Grace period
details

Grac user
can c

Grac ways:
Limit rd only if renewed
within

Unlim ge is carried forward whenever
pack
e days are the days allowed after expiry date till which
arry forward the remaining usage upon renewal.
e days can be implemented in two
ed Remaining usage is carried forwa
the grace period/days
ited - Remaining usa
age is renewed
Grace
(Only for
Spec days ify grace days
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Unlimited Grace
period)
Update button Updates the modified details
No. of Records to display per Page
Records Per Page Specify number of records to be displayed per page
Update button Updates the modified details
Table Set Client Preferences screen elements

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Set t i ng Cust omi zed I mages

As per the requirement, images can be uploaded for displaying on the User My Account page. This
an be used for displaying the company logo or any promotional material in the form of image.
tem Management Client Services My Account Images
c

Select Sys


Screen - Setting Customized Images in My Account page


Screen Elements Description
Upload Default Top Bar & Bottom Bar Images (jpg files) For My Account Page
Top Bar(Dimensions:
700 X 80)
Specified image will be uploaded and displayed in the top
bar of My Account Page

Use Browser button to upload the image file
Bottom
Bar(Dimensions: 150
X 100)
Specified image will will be uploaded and displayed in the
bottom Bar of My Account Page

Use Browser button to upload the image file
Preview button Click to view how the image will be displayed
Upload Top Left Corner Image (jpg files) For My Account Page
Top Left Corner
Image(Dimensions:
140 X 110)
Specified image will be uploaded and displayed in the top
left corner of My Account Page

Use Browser button to upload the image file
Preview button Click to view how the image will be displayed
Upload File Uploads the Images of My Account Page
Table - Setting Customized Images in My Account page screen elements


Elitecore Technologies Ltd. 84
24online User guide
Set t i ng Mai l i ng Sc hedul e of Pr o

24online allows scheduling generation of certain proactive reports at re
email them to the specified users. Currently 24online has defined two p
1. List of users by remaining usage
2. User M

ac t i ve r epor t s
gular interval and automatically
roactive reports:
anagement related Admin Activities log
Select System Management Client services Proactive Reports to view the list of
efined proactive reports d

Screen Set Mailing Schedule for Proactive reports

Schedule

Mailing frequency of Remaining Usage report

Screen Set M oactive report ailing Schedule for Remaining Usage Pr


Screen Elements Description
Report Details
Mailing frequency Specify when you want to run the report and send
Elitecore Technologies Ltd. 85
24online User guide
from the options Daily, Weekly and Never
Usage left values Mail will be send to the user depending on remaining
ues can be entered in percentage or as aboslute
entered as usage specified

Val
Days Mail will be send to the user when the specified
ns before the expiry of package number of days remai
Time (in hours) Mail will be send to the user when the specified hours
e remains before the expiry of package of surfing tim
User Status Mail will be send to the active,deactive or all the users
d
number of days remains before the expiry of package
when the specified hours of surfing time remains
before the expiry of package or when the specifie
From Specify senders email address
To Specify receivers e-mail address
CC Specify receivers e-mail address
BCC Specify receivers e-mail address
Subject Specify a message title
Save button Saves the configuration
Cancel button and returns to the Proactive
age
Cancels current operation
reports p
Table Set Mailing Schedule for Remaining Usage Proactive report screen elements


chedule Mailing frequency of Admin Activities Log report S



Screen Set Mailing Schedule for Admin Activities Log Proactive report


Screen Elements Description
Report Details
Mailing frequency Specify when you want to run the rep
from the options Daily, Weekly and Neve
ort and send
r
Elitecore Technologies Ltd. 86
24online User guide
From Specify senders email address
To Specify receivers e-mail address
CC Specify receivers e-mail address
BCC Specify receivers e-mail address
Subject Specify a message title
Save button Saves the configuration
Cancel bu roactive
reports page
tton Cancels current operation and returns to the P
Table Set Mailing Schedule for Admin Activities Log Proactive report screen elements

Elitecore Technologies Ltd. 87
24online User guide
Reset t i ng Consol e Passw or d
Password of Text based Administration Console can be changed from GUI or Text based Console
itself. To change the password from Text based Console, refer to the Console guide.

Select System Management Reset Text based Console password to change the
password


Screen Reset Console Password


Screen Elements Description
Reset Console Password
GUI Admin Password Specify current GUI Admin password i.e. the
password with which Administrator has logged on
to Web Console Administration module
New password Assigns new password for accessing text based
console
Confirm New password Confirm password
Submit button Saves the new password

Click Submit
Table Reset Console Password screen elements




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24online User Guide Managing and Monitoring Subscriber base
Managi ng and
Elitecore Technologies Ltd. 89
Moni t or i ng Subsc r i ber
base

Mo
added to the total bandwidth. Because of limited resource, it needs periodic monitoring.
dth usage graphical report allows Administrator to monitor the amount of data uploaded or
ownloaded by the Users. Administrator can use this information to help determine:
Whether to increase or decrease the bandwidth limit?
What type of traffic is consuming the majority of the Bandwidth?
Which inbound/ outbound traffic has consumed the most Bandwidth in the last week/month?
Pricing of the package

Select User Management View Bandwidth Usage Report to view the report


ni t or i ng Bandw i dt h Usage
Bandwidth is the amount of data passing through a media over a period. In other words, it is the
amount of data accessed by the Users. Each time the data is accessed uploaded or downloaded,
the amount is

Bandwi
d

Screen View Bandwidth Usage graph





5
S
E
C
T
I
O
N


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Elitecore Technologies Ltd. 90
Screen Elements Description
Live graph plot for current bandwidth usage
Click to get current
ge
the graphical
bandwidth usa
Displays currently used bandwidth by live users in
format
Bandwidth report
View Graph
Select any one

Gateway wise Displays list of Gateways defined, click the
Gateway whose data transfer report is to be generated
ols defined, click the pool whose
data transfer report is to be generated

Total Generates total (all gateways and host groups) data
transfer report. Also generates Live user report
Generates graph


Pool wise Displays list of po
Graph period Generates graph for time interval selected

Click Graph period to select
Today
Yesterday
Weekly
Monthly
Yearly
Table View Bandwidth Usage graph screen elements

It generates five types of graphical reports:

Live Graph Graph shows time and live users connected to Internet. In addition, shows minimum,
maximum and average no. of users connected during the selected graph period. This will help in
knowing the peak hour of the day.

X axis Hours
Y axis No. of Users
Peak Hour Maximum no. of live users


Screen - Bandwidth usage - Live Users graph

Total Data transfer Graph shows total data transfer (upload +download) during the day. In addition,
shows minimum, maximum and average data transfer.

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X axis Hours
er (upload +download) in KB/Second







Screen - Band

Composite Data transfer - Combined Download data transfer. Colors differentiate
upload & download data traffic. In add erage data transfer
for upload & download individually

X axis Hours
Y lo

Orange Color - Upload traffic
Blue Color Download traffic

Y axis Total data transf

X axis Hours
Y axis Total data transfer (upload +download) in KB/Second


width usage - Total Data transfer graph
graph of Upload &
ition, shows the minimum, maximum and av
axis Upload +Down ad in Bits per Second

Screen - Bandwidth usage - Composite Data transfer graph


Download Data transfer - Graph shows only download traffic during the day. In addition, shows the
minimum, maximum and average download data transfer

X axis Hours
Y axis Download in Bits per Second

Maximum
Minimum
data
datatransfer

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Elitecore Technologies Ltd. 92

Screen - Bandwidth usage - Download Data transfer graph
Upload Data transfer - Graph shows only upload traffic during the day. In addition, shows the
minimum, maximum and average upload data transfer

X axis Hours
Y axis Upload in Bits per Second


Screen - Bandwidth ad Data transfer graph



usage - Uplo

24online User Guide Managing and Monitoring Subscriber base
Managing Policies
Elitecore Technologies Ltd. 93
Managi ng Pol i c i es
Manag
Updating Surfing Quota policy
Update Surfing quota p
Update allotted surfing hours and days
i ng Sur f i ng Quot a pol i c y
olicy to
Update session pulse

Prerequisite
Update Right for Policy Management, Surfing Quota policy

S
b
elect Policy Management Surfing Quota policy Manage and click Policy name to
e modified




Screen Update Surfing quota policy

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Managing Policies
Elitecore Technologies Ltd. 94

Screen Elements Description
Edit Surfing quota policy
Policy name Displays policy name, modify if required


Allows maximum of 60 characters
Can be any combination of A Z, a z, _, 0 - 9
Allotted time
Or
imited time
Displays allotted time in hours, minutes, modify if required

Can be modified only if policy is not attached to any package Unl
Session Pulse (in
min
Displays session pulse
utes)
Allotted Days
Or
Displays allotted days, modify if required

nly if policy is not attached to any package Unlimited Days Can be modified o
Description Displays description of the policy, modify if required

Allows maximum of 255 characters
e n of A Z, a z, _, 0 - 9 Can b any combinatio
Upd tton Update ate bu s and saves the policy
Canc utton Cancels th e Manage Surfing
Quota p
el b e current operation and returns to th
olicy page
Table Update Surfing quota policy screen elements


Note
Changes in surfing time policy come into effect dynamically

24online User Guide Managing and Monitoring Subscriber base
Managing Policies
Elitecore Technologies Ltd. 95

Deleting Surfing Quota policy
Prerequisite
Delete Right for Policy Management, Surfing Quota policy
Not attached to any package

Select Policy Management Surfing Quota policy Manage to view the list of policies


Screen Delete Surfing quota policy


Screen Elements Description
Del Select Surfing Quota policy for deletion

Click Del to select

More than one policy can also be selected
Select All Select all the policies for deletion

Click Select All to select all the policies
Delete Policy button Deletes all the selected policy/policies
Table Delete Surfing quota policy screen elements

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Managing Access time policy
Elitecore Technologies Ltd. 96
Managi ng Ac c ess t i me pol i c y


details
Updating Access time policy
Update Access time policy to
Update details of the policy
Add/remove access time details
Add/remove pricing factor

Prerequisite
Update Right for Policy Management, Access time policy

Select Policy Management Access time policy Manage and click policy name to be
modified




Screen Update Access time policy



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Managing Access time policy
Elitecore Technologies Ltd. 97
Screen Elements Description
Access Time Policy Details
Name Displays policy name, modify if required

Allows maximum of 60 characters
Can be any combination of A Z, a z, _, 0 - 9
Default Strategy Displays the default strategy. Access is given
according to the default strategy.

Cannot be modified
Description Displays description of the policy, modify if
required

Allows maximum of 255 characters
Can be any combination of A Z, a z, _, 0 - 9
Update button Updates and saves the policy
Cancel button Cancels the current operation
Manage Access Time Entry
button
Allows to add access time details

Click Manage Access Time Entry

Refer to Add Access Time Entry for more details
Delete Access Time Entry
button
Allows to delete access time entry

Refer to Delete Access Time Entry for more
details
Table Update Access time policy screen elements

Adding Access Time Entry to Policy
It is possible to override th olicy. You can define a
different strategy for eac of the week, or different
trategy only for certain hours of each day.



Scr



e default access strategy applied by Access time p
h day of the week, same strategy for every day

s

een Add Access Time Entry
Screen Elements Description
Access Time Entry Details
Policy Name Displays nam olicy to which details will be added e of the Access time p
De Displays poli scription cy description
W
Specify wee the
specified strategy will override the default strategy of policy.

Select weekd
eekday Modifies the

access restriction for the selected weekday
kdays for which the new access strategy is to be applied i.e.
ay

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Managing Access time policy
Elitecore Technologies Ltd. 98
Start time(HH:mm)
&
Stop time(HH:mm)


Overrides the restriction placed by the Access time policy between the
selected time

t tim
tim
Start & stop
and weekday
Click Star
Click Stop

e list to select start time
e list to select stop time
time cannot be same
A ew
lected acc day and time i.e.
errides the
teg ccess during the specified time
ra
cto r the specified time/duration
er is acco
factor is spe
accesses du
ccess Type Specify n

Se
v
access strategy
ess type is applied during the selected week
o restriction placed by the access time
allows a Allow stra

Dis
y
allow st

tegy disallows access during the specified time
Pricing Fa

Us
r allows to define different rate fo
unted as per the price specified in the Package but if pricing
cified the user will be accounted as per the pricing factor if
ring the specified time.
P
(
T
F
o ricing Factor
only if A
Pricing Fact
ccess
ype is Pricing
actor)
r is specified in percentage
A
b
dd Access policy Cr
utton
eates the policy details for the selected weekday
C e edule page ancel button Cancels th current operation and returns to the Edit Sch
Table - Ad

d Access Time Entry screen elements
Note
Changes in Access time policy com h e into effect dynamically and apply to all the packages attached wit
policy

Deleting Access Time Entry fro

m Policy
Screen Elements Description
Del Select access time entry to be deleted

Click Del to select

More than one access time entry can also be
selected
Select All Selects all the access time entries

Click Select All to select all the entries
Delete Access Time
Entry button
Deletes the selected entries
Table - Delete Access Time E

ntry screen elements


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Managing Access time policy
Elitecore Technologies Ltd. 99
Deleting Access Time policy
Prerequisite
Delete Right for Policy Management, Access time policy
Not attached to any package

Se t Access time policy Manage to view list of policies

lect Policy Managemen

Scre


en Delete Access time policy
Screen Elements Description
Del Select policy to be deleted

Click Del to select

More than one policy can also be selected
Select All Selects all the policies

Click Select All to select all policies
Delete Policy button Deletes the selected policies
Table Dele


te Access time policy screen elements

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Managing Bandwidth policy
Elitecore Technologies Ltd. 100
Managi ng Bandw i dt h pol
Updating Bandwidth policy
Update Bandwidth Policy to
Modify schedule details of policy
Add/remove IP addresses atta based policy
ndwidth values

i c y
ched to the IP address
Modify ba
Prerequisite
Update Right for Policy Management, Bandwidth policy

Select Policy Management icy Manage and click the policy name to
be modified

Updating Pool based Bandwidt

Bandwidth pol
h policy

Screen Update Pool based Bandwidth policy

Screen Elements Description
Bandwidth Policy details
Name Displays the Bandwidth policy name, modify if required
Show Members link Opens a new browser window and displays bandwidth
restriction details and the member pools of the policy

Click Close to close the new window
Policy based on Displays for whom the bandwidth policy is created. Bandwidth
policy can be created for a Pool, user or IP address

Cannot be modified

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Managing Bandwidth policy
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Description Displays the policy description, modify if required
Configure Default Values (Will be applied all the time)
Im

Bandwidth restriction can be applied on uploading,
ading or both.
not be modified
plementation On Displays how bandwidth restriction is implemented by policy
downlo

Can
Total Bandwidt bandwidth usage restriction for pool users,

use

h (in Displays total
KB) modify if required
Specify maximum bandwidth that pool users are allowed to
Minimum bandwidth allowed is 2 kbps and Maximum is 4096
kbps
Update button ates and saves the policy Upd
Cancel button
ndwidth policy page
Cancels the current operation and returns to Manage
Ba
Table

Updating User based

Update Pool based Bandwidth policy screen elements
Bandwidth policy

Screen Update User based Bandwidth policy



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Managing Bandwidth policy
Elitecore Technologies Ltd. 102
Screen Elements Description
Bandwidth Policy Details
Name Displays the Bandwidth policy name, modify if required
Show members link Opens a new browser window and displays bandwidth
restriction details, schedule details and the members/users of
indow
the policy

Click Close to close the new w
Policy based on Displays for whom the bandwidth policy is created. Ba
policy can be created for a Pool, user or IP address
ndwidth

Cannot be modified
Description Displays the policy description, modify if required
Default values to be applied all the time
Implementation on
Bandwidth restriction can be applied on uploading,
both.
Cannot be modified
Displays how bandwidth restriction is implemented by policy

downloading or

Total Bandwidth
(Only for Strict Pol
Implem
Displays assigned total bandwidth value, modify if required
idth which users can use
icy type
and TOTAL entation Restricts total bandw
type)
Upload Bandwidth
(
a
Implementation type)
Displays assigned Upstream bandwidth value, modify if
Restricts Upstream bandwidth usage for user
Only for Strict Policy type
nd INDIVIDUAL
required

Download Bandwidth Displays assigned Downstream bandwidth value, modify if
(Only for Strict Policy type
and INDIVIDUAL
required

Implementation type) Restricts Downstream bandwidth usage for user
Guaranteed Burstable (in KB)
(Only for Committed Policy
Displays assigned Guaranteed and Burstable total bandwidth
use
type and TOTAL
Implementation type)
r can use, modify if required

Guaranteed bandwidth is the minimum guaranteed bandwidth
and burstable bandwidth is the maximum bandwidth that a
user can use, if available
Guaranteed Burstable upload
(in KB)
(Only for Committed Policy
type and Individual
Implementation type)
Displays assigned Guaranteed and Burstable amount of
upstream bandwidth, modify if required

Minimum bandwidth allowed is 2 kbps and maximum is 4096
kbps
Guaranteed Burstable
Download (in KB)
(Only for Committed Policy
type and Individual
Implementation type)
Displays assigned Guaranteed and Burstable amount of
downstream bandwidth, modify if required

Minimum bandwidth allowed is 2 kbps and maximum is 4096
kbps
Policy type Displays type of bandwidth restriction applied

If Strict restriction is applied, user can not exceed the defined
bandwidth limit.

If Committed restriction is applied, user is allocated the
guaranteed amount of bandwidth and can draw bandwidth up

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Managing Bandwidth policy
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to the defined burstable limit, if available.

Cannot be modified
Update button Updates and saves the changes
Cancel button Cancels the current operation and returns to the Manage
Bandwidth policy page
Add Details button Allows to attach schedule to override default bandwidth
restriction

Click Add details
To add schedule details refer to Attaching Schedule based
details
Table Update User based Bandwidth policy screen elements


Updating IP Address based Bandwidth policy


Screen Update IP Address based Bandwidth policy



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Managing Bandwidth policy
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Screen Elements Description
Bandwidth Policy Details
Name Displays the Bandwidth policy name, modify if required
Show members link Opens a new browser window and displays bandwidth
restriction details, schedule details and the members/users of
the policy

Click Close to close the new window
Policy based on Displays for whom the bandwidth policy is created. Bandwidth
policy can be created for a Pool, user or IP address

Cannot be modified
Description Displays the policy description, modify if required
Default values to be applied all the time
Implementation on Displays how bandwidth restriction is implemented by policy

Bandwidth restriction can be applied on uploading,
downloading or both.

Cannot be modified
Total Bandwidth
(Only for S
and TOTAL Implementation
type)
Displays assigned total bandwidth value, modify if required
Restricts total bandwidth which users can use
trict Policy type
Upload Bandwidth
(O c
and INDIVID
Implementation type)
Displays assigned Upstream bandwidth value, modify if
uired nly for Strict Poli
UAL
y type req

Restricts Upstream bandwidth usage for user
Download Bandwidth
(Only for Strict Polic
and INDIVIDUAL
Implementation type)

ownstream bandwidth usage for user
y type
Displays assigned Downstream bandwidth value, modify if
required

Restricts D
Guaranteed Burstable (in
(Only for Committed
type and TOTAL
Implementation type)
ssigned Guaranteed and Burstable total bandwidth
e, modify if required
m guaranteed bandwidth
ndwidth is the maximum bandwidth that a
KB)
Policy
Displays a
user can us

Guaranteed bandwidth is the minimu
and burstable ba
user can use, if available
Guaranteed Burstable upload
(in KB)
(O itted
type and Individual
Imp
Displays assigned Guaranteed and Burstable amount of
ndwidth, modify if required
inimum bandwidth allowed is 2 kbps and maximum is 4096
nly for Comm Policy
M
lementation type) kbps
upstream ba
Guarantee
Download (in KB)
(Only for Committed Policy
of
downstream bandwidth, modify if required

and maximum is 4096
d Burstable Displays assigned Guaranteed and Burstable amount
type and Individual
Implementation type)
Minimum bandwidth allowed is 2 kbps
kbps
Policy type Displays type of bandwidth restriction applied

If Strict restriction is applied, user can not exceed the defined
bandwidth limit.

ted the
width up
If Committed restriction is applied, user is alloca
guaranteed amount of bandwidth and can draw band

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Managing Bandwidth policy
Elitecore Technologies Ltd. 105
to the defined burstable limit, if available.
odified Cannot be m
Update button Updates and saves the changes
Cancel button s the current operation and returns to the Manage
Bandwidth policy page
Cancel
Add Details button hedule to override default bandwidth

Address based
Allows to attach sc
restriction

Click Add Detail
Refer to Adding Schedule to User/IP
Bandwidth policy for more details
A

Click Add IP Address

width
dd IP Address button Bandwidth policy will be applicable to the selected IP
Address(s)
Refer to Adding IP Address to IP Address based Band
policy for more details
Table Update IP Address based Bandwidth policy screen elements

dding Schedule to User/IP Address based Bandwidth policy
Bandwidth policy Manage and click the policy name to
whic be added

A

Select Policy Management
h schedule is to



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Managing Bandwidth policy
Elitecore Technologies Ltd. 106

Screen Attaching Schedule to User/IP Address based Bandwidth policy

Screen Elements Description
Bandwidth restriction details
Policy name Displays policy name
Policy type Displays type of bandwidth restriction applied by policy, modifiy if required

If Strict restriction is applied, user can not exceed the defined bandwidth
limit.

If Committed restriction is applied, user is allocated the guaranteed amount
of bandwidth and can draw bandwidth up to the defined burstable limit, if
available.
Implementation on Displays how bandwidth restriction is implemented by policy, modify if
required

Bandwidth restriction can be applied on uploading, downloading or total
(both).

Click Total to implement bandwidth restriction on the Total (Upstream +
Downstream) usage

Click Individual to implement bandwidth restriction on the Individual
Upstream and Individual Downstream bandwidth usage
Total Bandwidth(in
KB)
(Only for Strict
Policy type and
TOTAL
Implementation)
Displays maximum bandwidth that users are allowed to use, modify if
required

Restricts total bandwidth which users can use

Minimum bandwidth allowed is 2 kbps and Maximum is 4096 kbps
Upload Bandwidth
(Only for Strict
Policy type and
INDIVIDUAL
Implementation
type)
Displays maximum amount of upload bandwidth assigned by the policy,
modify if required

Restricts Upstream bandwidth usage for user

Minimum bandwidth allowed is 2 kbps and Maximum is 4096 kbps
Download
Bandwidth
(Only for Strict
Policy type and
INDIVIDUAL
Displays maximum amount of download bandwidth assigned by the policy,
modify if required

Restricts Downstream bandwidth usage for user


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Implementation
type)
Minimum bandwidth allowed is 2 kbps and Maximum is 4096 kbps
Guaranteed
Burstable (in KB)
(Only for
Committed
avai

Pol
TO
Imp
type
Guaranteed bandwidth is the minimum guaranteed bandwidth and
burstable bandwidth is the maximum bandwidth that a user can use, if
lable
splays Guaranteed and Burstable total bandwidth user can use, modify if
required
width allowed is 2 kbps and maximum is 4096 kbps
icy type and Di
TAL
lementation
) Minimum band
Gua
Burstable Upload
(in
(Only
Committed
Policy type and
entation
type)
ranteed and Burstable amount of upstream bandwidth
assigned by policy, modify if required

kbps and maximum is 4096 kbps
ranteed Displays Gua
KB)
for Minimum bandwidth allowed is 2
Individual
Implem
Guaranteed
Burstable
Download (in KB)
(Only for
Committed
Policy type and
Individual
Implementation
type)
Displays Guaranteed and Burstable amount of downstream bandwidth
assigned by the policy, modify if required

Minimum bandwidth allowed is 2 kbps and maximum is 4096 kbps
Schedule During the specified schedule, instead of policy bandwidth restriction,
schedule bandwidth restriction will be applicable

Click Schedule list to select
Show details link Opens the new browser window and displays the details of the schedule
selected

Click Close to close the new window
Create button Creates and saves the schedule
Cancel button Cancels the current operation and returns to the Manage Bandwidth policy
page
Table Attaching Schedule to User/IP Address based Bandwidth policy screen elements


Removing Schedule to User/IP Address based Bandwidth policy
Select Policy Management nage and click the policy name
ch schedule is to be remove
Bandwidth policy Ma
d from whi



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Managing Bandwidth policy
Elitecore Technologies Ltd. 108

Screen Removing Sche d Bandwidth policy


dule from User/IP Address base
Screen Elements Description
Select
Click Select to select
than one schedule details can also be selected
Selects the Schedule(s) detail for deletion


More
Select All Selects all the details for deletion

Click Select All to select all the details
Remove Detail button Removes the selected schedule(s) detail
Table Removing Schedule from User/IP Address based Bandwidth policy screen elements


Adding IP Address to IP Address based Bandwidth policy
Select Policy Management Bandwidth policy Manage and click the policy name to
which IP Address is to be added

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Screen Adding IP Address to IP Address based Bandwidth policy

Screen Elements Description
Pool n width p pplicable to IP addresses of the selected pool

Click Pool n allows to select
IP address(
ame Band olicy will be a
ame list to select. Opens a new page and
s)
Select Select IP address(s)

Click Select

More than o
to select
ne IP address can also be selected
Select All Selects all the IP addresses
Apply Restriction
button
Applies ban estriction to the selected IP addresses dwidth r

Click Apply restriction
Cancel button e Bandwidth
policy page
Cancels the current operation and returns to the Manag
Table Adding IP Address to IP Address based Bandwidth policy screen elements


emoving IP Address from IP Address based Bandwidth policy
olicy name
om which IP Address(s) are to be removed

R
Select Policy Management Bandwidth policy Manage and click the p
fr

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Screen Removing IP Address from IP Address based Bandwidth policy


Screen Elements Description
Select Selects the IP addresses(s) to be removed from the
policy

Click Select to select

More than one IP Address can also be selected
Select All Selects all the IP Address(s) for removal

Click Select All to select all the IP Address(s)
Remove Detail button Removes the selected IP Address(s)
Table Removing IP Address from IP Address based Bandwidth policy screen elements


Note
1. Changes in User based and IP address based bandwidth policy come into effect dynamically
2. Changes in Pool based bandwidth policy come into effect only after restarting the Management
services from Console. Refer to Console Guide to restart Management services from the Console


Deleting Bandwidth policy
Prerequisite
Update Right for Policy Management, Bandwidth policy
Not attached to any package

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t Bandwidth policy Manage to view the list of policies

Select Policy Managemen

Screen Delete Bandwidth policy

Screen Elements Description
Del Select policy to be deleted

Click Del to select
More than one policy can also be selected
Se es
lick Select All to select all policies
lect All Selects all the polici

C
Delete button Deletes the selected policies
Table Dele licy screen elements

te Bandwidth po


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Managing Schedule
Elitecore Technologies Ltd. 112
Mana
Updating Schedule
pdate schedule to modify:
escription
Add Schedule Entry details
Delete Schedule Entry details

gi ng Sc hedul e
U
Schedule Name
D
Prerequisite
Update Right for Policy Management, Schedule

Select Policy Management Schedule Manage and click the schedule name to be
modified


Screen Update Schedule
Screen Elements Description
Schedule details
Schedule name Displays schedule name, modify if required
Description Displays schedule description, modify if required
Save button Saves the modified details
Cancel button Cancels the current operation and returns to the

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Elitecore Technologies Ltd. 113
Manage Schedule page
Schedule Entry

Displays the list of schedule entries
Add Schedule Entry
button
Allows to add the schedule entry details

Refer to Add Schedule Entry details for more details
Delete Schedule Entry
button
Allows to delete the schedule entry details

Refer to Delete Schedule Entry details for more details
Table Update Schedule screen elements

Adding Schedule Entry details
Select Policy Management Schedule Manage and click the schedule name to which
the schedule entry details is to be added


Screen - Add Schedule Entry details

Screen Elements Description
Schedule Details
Schedule Name Displays schedule name to which the details will be
added
Schedule Description Displays schedule description
Weekday schedule is to be applied

Select weekday
Specify weekdays for which the
Start time & stop time Specify access hours/duration

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Elitecore Technologies Ltd. 114

Start & stop time cannot be same
Add S Detail
button
C selected
w ekday
chedule reates & attaches the schedule details for the
e
Cancel button C eration and returns to the Edit
S
ancels the current op
chedule page
Table - Add Sc

Removing Sch details
Select Policy Manage edule name from which
e schedule entry details is to be removed

hedule Entry details screen elements
edule Entry
ment Schedule Manage and click the sch
th

Screen - edule Entry details


Remove Sch
Screen Elements Description
Del
ls
ry details can also be
Select Schedule Entry detail to be deleted

Click Del to select Schedule Entry detai

More than one Schedule Ent
selected
Select All Selects all the Schedule Entry details

Click Select All to select all the Schedule Entry
details
Delete Schedule button Deletes the selected Schedule Entry detail(s)
Table - Remove Schedule Entry details screen elements

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Deleting Schedule
Prerequisite
Delete Right for Policy Management, Schedule

Select P t of schedules

olicy Management Schedule Manage to view the lis

Screen Delete Schedule

Screen Elements Description
Del Select schedule to be deleted

Click Del to select schedule

More than one schedule can also be selected
Select All Selects all the schedules

Click Select All to select all the schedules
Delete button Deletes the selected schedule(s)
Table Delete Schedule screen elements



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Managi ng Pool
S
Use Search Node Tab to sear

earch Node
ch node based on: IP address
Prerequisite
Update right for User management, Pool management

Select User Management de



Pool Management Search No
Screen Search Node
Screen Elements Description
Search Criteria
Enter IP address Search criteria

Search button Searches IP address based on the above criteria

Click to search
Table Search Node screen elements

Example Search
Criteria
Result
1 List of nodes whose address contains 1
192 List of nodes whose address contains 192
192.9.203.20 Node whose address is 192.9.203.203 3

Updating Pool
Update Pool to
Change pool name
(s) to pool
Delete node(s) from pool
Add node

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Change bandwidth po y of pool

lic
Prerequisite
Update Right for User Management, Pool

Select User Manage
modified
ment Pool Management Manage and click the pool name to be


Screen Update Pool

Screen Elements Description
Pool Details
Pool name Displays Pool name, modify if required
Is Po Displa addresses or not,
modify if required
ol Public ys whether pool is of Public IP
Bandwidth policy y if required
Click View Details link to view bandwidth restriction details
Displays bandwidth policy attached, modif

Description Displays description of the pool, modify if required
Show Nodes link Displays pool IP addresses. Allows to Add node, Delete
node

Click Show nodes

Click Add Node
To add node refer to Add node

Click Delete Node
To delete node refer to Delete node

Click Cancel to return to the Search Node page
Update button Updates and saves the details
Cancel button Cancels the current and return to the Search Node page
Table Update Pool screen elements

Adding Node to a Pool

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Select User Management Pool Management Manage and click the pool name to

which node is to be added

Screen Add Node to Pool
Screen Elements Description
Machine Details
IP Address Specify IP Addre Node to be added to the pool ss of the
Range link Click to add rang s) e of IP Address(
Machine name esses Specify Machine name for the IP addr
Create button Adds the nodes to the pool
Cancel button Cancels the current operation
Table ode to Pool screen elements

Deleting Node from Pool
Select User Management ent Manage and click the pool name from
which node is to be deleted
Add N
Pool Managem


Prerequisite
Not assigned to any User



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Screen Delete Node from Pool


Screen Elements Description
Select Select the IP address of the node for deletion

Click Select to select

M also be selected ore than one node can
Select All Selects all the nodes for deletion

Click Select All to select all the nodes
Delete button Deletes the selected Node(s)
Table Delete Node from Pool screen elements

Deleting Pool
Prerequisite
Delete Right for User Management, Pool
Any of the Pool IP address not assigned to any user

Select User Management Pool Management Manage to view the list of pools



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Screen Delete Pool

Screen Elements Description
Select e pool(s) for deletion
Click Select to select
pool can also be selected
Select th


More than one
Select All Selects all the pools for deletion

Click Select All to select all the pools
Delete button Deletes the selected pool(s)
T creen elements


able Delete Pool s

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Managi ng Pack age
Updating Package
Update
Change the surfing time policy if package is n ched to any user
Change the access time & bandwidth policy

ange renewal rules

package to
ot atta
Change Package price
Add/delete/ch
Prerequisite
Management, Pa Update Right for Package ckage

Select k package name to be
modifie

Package Management Package
d
Manage and clic

Scree kage

n Update Registration Pac

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Screen Update Regis wal only Package

tration/Renewal and Rene
Screen Elements Description
Package information
Package name Displays package name, modify if required
Show package members Open embers of the package

Click w window
s a new browser window and displays m
button
Close to close the ne
Connection Type Displ
creat

Cannot be m
ays the Connection Type based on which the Package is
ed
odified
Package Type Displ tration package,
regis age or renewal only package.

Regis
on ex
Rene

If you will be created and
will also be able to renew on expiry

Rene
regis renewal only. Refer Define Renewal Rules for
more
ays whether the
ation/renewal pack
created package is regis
tr
tration package One time package which cannot be renewed
piry
wal package Package which can be renewed on expiry
select registration/renewal, then package
wal rules are to be defined if package type is
tration/renewal or
details on defining renewal rules.
Surfing quota policy

Displ ge. ays name of Surfing quota policy attached to the packa
Change Policy button
(Only if Connection Type
is User)
Click ota policy attached to policy.

Open
policy

Selec policy for
to change surfing qu
s a new browser window and allows to select surfing quota

t policy and click Done to change surfing quota

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packa

Selec dit Package
page
ge
t Cancel to cancel the operation and return to E
Time allotted (HH:mm) Displays time allotted in Surfing time policy
Expiry date Displays Expiry date of Surfing time policy
Access time policy Displ the package

To ch
Click

To vi
Click
ays name of Access time policy attached to
ange
Access time policy list to select
ew the details of the access time policy
View details
Bandwidth policy Displ

To ch
Click to select

To vi
C
ays name of Bandwidth policy attached to the package
ange
Bandwidth policy list
ew the details of the bandwidth policy
lick View details
Package price Displays package price, modify if required
Update button Updates and saves the Package details
Cancel button Cancels the current operation and returns to the Manage Package
page
Renewal Rules
Displays list of renewal rules defined for the package
Add button Allows to define a new renewal rule

Click to define

Refer to Define Renewal Rules for more details
Delete button Allows to delete the renewal rule

Refer to Delete Renewal Rules for more details
Table Update Package screen elements


Deleting Package
Prerequisite
Delete Right for Package Management, Package
Not attached to any user

Select Package Management Package Manage to view list of packages created


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Screen Delete Package

Screen Elements Description
Del Select package to be deleted

Click Del to select

More than one package can also be selected
Select All Selects all the packages

Click Select All to select all the packages
Delete button Deletes the selected package(s)

Table Delete Package screen elements



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Man
Searching User
Select U nagement Ma Search Users to search user

agi ng User
nager Users ser Ma

Screen Search User



Screen Search User Result


Screen Elements Description
Search Criteria
Enter Userna
OR IP address OR Mac address
me OR Customer name Search criteria
Search User button Searches user based on the above
criteria

Click to search
Table Search User screen elements

Search criteria Result
Mark All the details of user MARK
M List of Users starting with M

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192.9.203.203 Details of the User whose address is
192.9.203.203
102 List of Users whose address starts with 102


Live Users
Use Live users page to
view list of all the currently logged in Users
modify user details
send message to any live user except Leased line user
disconnect any live user

Prerequisite
Update Right for User Management, Manage Users

Select User Management sers to view list of currently
gged in users
Live Users Manage Live U
lo


Screen Live Users


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Table Live Users screen elements
pdate user to
renew User
Screen Elements Description
Total Users
Connected
Displays currently connected users
Current System time Displays current system time in the format - Day, Month
Date,HH:MM
Us

ith which user has logged in
Click User name link to View/Update user details
er name Displays name w

Us plays User type er Type Dis
Co achine from which user has nnected from Displays IP address of the m
logged in
Public has logged in using IP Displays Public IP address if User
Public IP
Start time Displays login time
Time Displays total time used in hours and minutes by the user
Up y the user load Data transfer Displays Data uploaded b
Do
tran
ded the user wnload Data Displayed Data downloa
sfer
Ba plays average bandwidth (Upload +Download) used in
last 5 minutes by the user
ndwidth Dis
Se Select User for sending message or disconnecting
so be selected
lect

Click Select to select

More than one User can al
Se s message to the selected Live User(s).

Click to send
nd Message button Send
Disconnect button Disconnects selected Live User(s)


Updating User
U
change personal details and/or Password
change package and policies
change login restriction
bind MAC Address with IP Address
reset MAC Address
deactivate and Delete Users
view Users account details

Prerequisite
Update Right for User Management, Manage Users

S
who
elect User Management Users Manage Active Users and click the username
se details is to be modified


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Select User Management Users Manage De-active Users and click the username
whose details is to be modified

To Click
View User Accounts details User My Account
User My Account for more details Refer to
Change the personal details or password
of the User
Edit personal details/Change Password

Refer to Change Personal details for more
details
Change the User Package Change Package

Refer to Change Group for more details
Change Access time policy assigned to
the User
Access Time policy list

Refer to Change Individual Policy for more
details
Change Bandwidth Policy assigned to the
User
Bandwidth policy list

Refer to Change Individual Policy for more
details
Change Data Transfer policy assigned to
the User
Option available only if Data Transfer add
on module is registered
Data transfer policy list
Refer to Change Individual Policy for more
details

Change Login Restriction of the User Change Login restriction button

more details
Refer to Change Login Restriction for


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Screen Edit User

Screen Elements Description
Save button Saves the modified details
Renew User button Reapplie

s all the current policies and renews user
Used time is reset to 0 (zero)
Allotted time and Expiry date will be set as specified in the
Refer to Renew User for more details
package

User My A Op dow and displays user account details

Click to view/update the my account details

Re
ccount ens a new win
fer to User My Account
Cancel bu Ca tton ncels the current operation
Personal Information
Usernam is h the user logs on

e D plays username with whic

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Cannot be modified
Edit Pers tails/Change
Password butt
Allo tails and login
Click Edit Personal details to change

rsonal details table for more details
onal de
on password

ws to change the Users personal de
Refer to Pe
Customer Name Displays User/Customer/Employee name

Cannot be modified
BirthDate Displays Birth date of User
Email Displays Email ID of User
User type Displays User type
Customer ID Autogenerated unique customer id which helps in identifying
the from where user has logged in and belongs to which zone

Customer Id is generated from server id and zone id (if Zone
management add on module is registered)
Policy Information
Package Displays Package assigned to the User
Change Package button Allows to change the package
ew package

Click to change

Opens a new window and allows to select a n
Time Allo ) Dis e allotted to User based on surfing quota
policy, modify if required
tted to User (HH:mm plays total tim
User Polic Displays Expiry date, modify if required y Expiry Date
Time use Dis

Ca
d (HH:mm) plays total time used by the User
nnot be modified
Access T cy Dis policy to the User,
mo

To e policy
Clic

Re idual Policy on how to change the
ass
ime Poli plays currently assigned Access Time
dify if required
view the details of the Access Tim
k View details
fer to Change Indiv
igned policy
Bandwidt Dis dwidth policy to the User
To view the details of the bandwidth policy
Click View details

ge Individual Policy on how to change the
assigned policy
h policy plays currently assigned Ban

Refer to Chan
Data transfer polic
(Option available
y
only if Data
d)
Displays currently assigned data transfer policy to the User

view the details of the Data transfer policy
Click View details

Refer to Change Individual Policy on how to change the
assigned policy
transfer Management add on
module is registere
To
Login Restriction
Display currently applied login restriction to the User

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Change login restriction button Click to change user login restriction applied

Refer er Login restriction for details to Change Us
Bin Displays whether MAC address is binded with IP address or
not

MAC ine

Click

r of security. If enabled,
ll be stored the first time user logs on. If user
es t IP
Address, user will not be able to log on.
d to MAC Address
Address is unique for each mach
to enable
Enab
MAC Address wi
le to places an additional laye
tri o access Internet from any other machine by changing
MAC Address Display ere the user
has lo Address is
specified ma
s MAC Address of the machine from wh
gged on. In case of Lease line user MAC
nually.
Invoice Information
Ge Gene nerate Invoice rates invoice for Prepaid Package users
Table Edit User screen elements


Changing Personal details



Change Personal details Screen


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Screen Elements Description
Personal Information
Username Displays the name with which user has logged in

Cannot be modified
Name User name, modify if required
New password Type the new password
Re-enter New password Re-enter new password for confirmation
Birth date Displays birth date of user, modify if required

Use Popup Calendar to change
Email Displays Email ID of the user, modify if required
User type Displays User type, modify if required
Contact Information
Address1, Address2
City, State, Zip, Phon
,
e
number
Displays the complete address, modify if required
Update button Updates and saves the changes made
Cancel button Cancels the current operation and returns to Edit User page
Table Change Personal details screen elements

hanging Package




C

Screen Change Package

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Screen Elements Description
Change Package button Click to modify the package

Open new window and displays list of packages
Select Select package
Done button Applies selected package to the user
urs to zero
Resets allotted time and Expiry date as per the newly
attached package

Resets used ho
C Cancels the current operation and return to the Edit
ge
ancel button
User pa
Table Change Package screen elements

policy

Changing Individual

Screen Elements Description
Access Time policy Displays name of currently applied Access time policy

To change
Click Access policy list to select

Specified Access time policy overrides the package Access time
policy
Bandwidth policy Displays name of currently applied Bandwidth policy
Click Bandwidth policy list to select

Specified Bandwidth policy overrides the package Bandwidth
policy

To change
Data transfer policy
(Option available only
if Data Transfer
Management add on
module is registered)
Displays name of currently applied Data transfer policy

To change
Click Data transfer policy list to select

Specified data transfer policy overrides the package data
transfer policy
Table Change Individual policy screen elements


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Change Login restriction


Screen Change Login restriction
Screen Elements Description
Allowed login from all the
nodes
Allows user to login from all the nodes of the Network
Allowed login from selected
node(s)
Allows user to login from the selected nodes only

To select node
ode
om the Pool list
Click Select to select the IP address from which user will be
e
access from all the nodes
Click Select n
Select Pool fr
allowed to access
Click Select All to select all IP addresses i.e. user will b
llowed to a
Click OK
ion Click Close to cancel the operat
Allow m selected
Pool
ected pool only

ed login fro Allows user to login from the sel
Select Pool from the Pool list
Save button Saves the above selection
Cancel button Cancel the current operation
Table Ch

Renewing User
Renew user if surfing hours exhaus cified Grace Days, user is
assigned additional days even afte d, the remaining hours
are carri
package expires. As a result,
2. Any unused resources are not carry forwarded
ange Login restriction screen elements
ts or policy expires. According to the spe
r expiry date within which if user is renewe
ed forward.

If the User renews after Grace days, then the subscription/
1. User is de-activated


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If the User renews before expiry or within the Grace days then
1. User is activated automatically
2. Remaining hours are carried forward
ed by subscription days and calculated as
New Expiry date =Current/Renewal date +subscription days
E.g. Subscription - 30 days package
Expiry date J une -15
Grace Days 10
Renewal date J une-15
New Expiry date 30 days from J une-15 i.e. J uly-15

4. Any remaining hours are carried forward and calculated as

New Total hours =Total hours of the new package +Remaining hours at the time of
renewal (if any)
Eg. Subscription - 30 days 50 hours package
Expiry date J une-15
Renewal date J une-20
Grace Days 10
Used hours 40
Remaining hours at the time of renewal 10 hours
New Expiry date 30 days from 20-J une i.e. J uly-20
Total hours 50 +10 (unused) =60 hours
New used hours 0 hours

3. New Expiry date is extend

Note
Remaining hours are carried forward only if renewal is done before expiry date or within the specified
Grace days

Deactivating User
If accou newed and package expiries, User is de-activated automatically.

Follow t ve user, in case need arises to de-activate user manually:
Select U nt Manage Users Manage Active
lick Select against the Username to be deactivated OR
ion
lick Deactivate to deactivate all the selected users

View list of deactivated users from M
nt is not re
he steps to deacti
ser Manageme
C
Click Select All to select all the users for deactivat
C
anage Deactive User page


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Screen Deactivate User


Activating User
Follow the steps to activate user:
Select User Management Manage Users Manage Deactive
Click Select against the Username to be activated OR
Click Select All to select all the users for activation
Click Activate to activate all the selected users

View list of activated users from Manage Active User page


Screen Activate User


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Deleting User
s per the user status (activate & deactivate), user can be deleted from active and deactive user
age.

A
p
Prerequisite
D ight for User Managem rs elete R ent, Manage Use

Select Us nagement Use ctive Users to delete active user
Click Select against the Username to b
Click Select All to delete all active user
Click Dele ll the selec

er Ma rs Manage A
e deleted OR
s
te User to delete a ted users

Screen Delete Active User


Select User Management Users Manage De-active Users to delete deactive user
Click Select against the Username to be deleted OR
Click Select All to delete all deactive users
Click Delete User to delete all the selected users


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User My Ac c ount
User My Account gives details like Personal details, Internet and Printer usage of a particular user.
User can change his/her password using this tab.

Administrator and User both can view these details.

1. Administrator can view details of various users from User User Manage Active nd click
Username whose detail is to be che ew browser wi ow.
Screen Delete Deactive User

a
nd cked. Click User My Account, it opens a n


2. Users can view their MyAccount details from task bar.
In the ta le click 24online sk bar, doub client icon and click My Account. I
ername and Password.
t opens a new window
and prom ccount login Us

pens a new window with following sub modules: Personal, Client, Account status, Logout
Personal
All

pts for MyA

O
ows viewing and updating password and personal details of the user
Change Password
Select Personal Change Password


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Screen User My Account Change Password

Screen Elements Description
Change Password
Username Displays the name with which user logs in
Current Password Type current password
New password Type new password
Re-enter New pa
Should be same as new password
ssword Re-enter new password

Update d Update and saves the changed passwor
Table Us Screen elements

Change Personal details
er My Account Change Password

Select Personal Perso ils

nal deta

Screen User My Account Change Personal details


Screen Elements Description
Personal Information
Username Displays the name with which

user logs in

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Cannot be modified
Name uired Displays User name, modify if req
Birth Date Displays birth date

Use Popup Calendar to change
Email Displays Email ID of the user

Cannot be modified
Update Update the changes made
Table User My Account Change Personal details screen elements

Account status
Allows viewing Internet & Printer usage of the user

Internet Usage
Select Account Status Status



Screen User My Account View Internet Usage Status


Screen Elements Description
Policy Information
Username Displays the name with which user has logged in
Registration date Displays User registration date
Last Renewal date Displays last renewal date
Package Displays user package name
Package Expiry date Displays package expiry date

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Usage Information including current usage
Time allotted to User (HH:mm) Allotted - Displays total surf
user in the Surfing time policy

ing time allotted to the

Used - Displays total time used by the User

Remaining Displays remaining surfing time
Upload data transfer Allotted - Displays upload data transfer allowed to
the user in the Data transfer policy
Remaining Displays remaining upload data transfer

Used - Displays upload data transfer used by the
User

Download data transfer Allotted - Displays download data transfer allowed to
the user in the Data transfer policy

Used - Displays download data transfer used by the
User

Remaining Displays remaining download data
transfer
Total data transfer Allotted - Displays total data transfer allowed to the
user in the Data transfer policy

Used - Displays total data transfer used by the User

Remaining Displays remaining total data transfer
Internet Usage information for selected period
IP address IP address from where User has logged in
Start time Session logon time
Stop time Session stop time
Used time Total time used
Effective session
Download data Data downloaded during the session
Upload data Data uploaded during the session
Total Data transfer Total data transferred during the session
Table User My Account View Internet Usage Status screen elements


Renewal
llows viewing renewal history of the user

A
Renewal History

Select renewal Renewal History to view the detailed renewal history.


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Screen User My Account Renewal History


Invoice
Allows viewing invoice history

Select Renewal Renewal History to view list of invoices generated


Bandwidth Usage
Allows viewing invoice history

Select Bandwidth Usage Bandwidth Report to view list of invoices generated



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Managi ng Adm ss
Access control list is used by Administrators for controlling user access to information or resources
ented by granting rights for access. It is a mechanism for limiting access to
certain information based on users' identity and their membership in the predefined groups.
Administrator
Manager
tor
Zone Manager (only if Zone Management module is registered)
erator (only if Zone Management module is registered)
ach module has a visibility right i.e. Module will be visible on screen only if the User is given visibility
ach user type has a set of default access privilege rights or permissions, which controls the kind of
additions and modifications each user makes. Us can perform all or any of the four tasks: Add,
Delete, View & Update as per the ri anged if required.

Selec nt ACL Access Control to open the access control page

i ni st r at i on Consol e Ac c e
and is typically implem

24online has seven predefined user types namely :
Opera
User Subscriber
Leased Line User Subscriber
Zone Op

Default Access rights

E
right of that module.

E s/
er
ghts assigned. Default rights can be ch

Changing Visibility rights
t System Manageme



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Screen Elements Description
Select User type
User type Select User type for whom the default rights are to be
changed

Click User type to select the User group
Description Displays User type description
Modules
Module Displays complete list of Modules

ight for the
selected User Type
Click Module to grant the individual operation r
Visibility Shows whether the selected User Type has the visibi
right for the respective module or not
lity

Checked Module is visible
Not checked Module will not be visible
If
Update button Saves the granted rights

Changing Modules & Sub modules default right

Select System Management ACL Access Control to open the access control page

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Select the User Type for whom the default rights are to be changed
Click Module name for which the default rights are to be changed
Change the rights
Click Update to save the changes









24online User Guide Managing and Monitoring Subscriber base
Managing Services
Managi ng Ser vi c es
nable/Disable Autostart various configured servers. According to
Enable or Disable the services.
Use Services tab to Start/Stop and E
the requirement, one can Start, Stop,

Types of the servers available:
1. DHCP
2. DNS
3. Mail server
4. 24online server

Select System Management Services


Screen Manage Services


Screen Elements Description
Service name Name of the server
Status Status of the respective server

Running if server is on
Stopped if server is off
Commands Starts or stops the respective servers
Enables or disables Autostart

Refer to Action table
Table Manage Services screen elements
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24online User Guide Managing and Monitoring Subscriber base
Managing Services



Button Usage
Start Starts the Server

For configured servers whose status is Stopped
Stop Stops the server

For configured servers whose status is Started
Enable Autostart Automatically starts the configured server with the
startup of 24online server
Disable Autostart Disables the Autostart process
Restart

Only for 24online server
Restarts 24online server

All the servers with Enable Autostart will restart
Shutdown

Only for 24online server
Shutdown 24online server

All the servers will be stopped
Table Manage Services - Actions
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24online User Guide Managing and Monitoring Subscriber base
Managing Network

Managi ng Net wor k

Viewing Interface configuration
Prerequisite
View Right for System Management, Network

Select System Management Network Interface Configuration


Screen View Interface Details


Screen Elements Description
Displays list of all the defined Internal Interface(s)
Internal Interface Interface which connects server with clients

By default, eth0 is termed as Internal Interface
IP Address Displays IP address of Internal Interface
Netmask Displays Netmask
Displays list of all defined External Interface(s)
External Interface name Interface which connects server to the external network

By default, eth1 is termed as External Interface
IP Address Displays IP address of External Interface
Netmask Displays Netmask
Table View Interface Details screen elements


Note
One can assign or bind more than one IP address to the same Ethernet or the Network card. These are
Aliases. It is possible to define Aliases for both Internal as well as External network. Maximum eight IP
addresses (Aliases) can be bound to a single Network card.



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Updating DNS configuration
A Domain Name Server translates domain names to IP addresses. You can configure the domain
name server for your network as follows. One can add multiple Domain Name Servers (DNS).
24online server process the DNS requests as per the DNS Order. Administrator can also
enable/disable DNS traffic redirection to 24online.

Prerequisite
Update Right for System Management, Network

Select User Management Network Configure DNS



Screen Configure DNS

Screen Elements Description
DNS List
Displays list of Domain name servers

List order indicates preference of DNS. If more than one Domain
name server exists, query will be resolved according to the order
specified.
Add button Allows to add IP address of Domain Name Server
Multiple DNS server can be defined

Click Add

Type IP address
Click OK
Remove button Allows to remove IP address of Domain Name Server

Click IP address to select
Click Remove
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Move Up button Changes the order of server when more than one DNS server
defined

Moves the selected Server one step up

Click IP address which is to be moved up
Click MoveUp
Move Down button Changes the order of server when more than one DNS server is
defined

Moves the selected Server one step down

Click IP address which is to be moved down
Click Move Down
Save button Updates the DNS details and order, if modified

Click Save
Redirect DNS traffic to local DNS Server
DNS traffic
redirection
Redirects all the DNS traffic to 24online

Click Enable to redirect
Table Configure DNS screen elements

Define alternate DNS so that whenever the local DNS is down, query can be resolved through
alternate DNS.

To add multiple DNS repeat the above-described procedure. Use the up & down buttons to change
the order of DNS. If more than one Domain name server exists, query will be resolved according to
the order specified.

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Pr oduc t Li c ensi ng and
Updat es
Product Version Information
To check which version of 24online is installed, and determine the product ID number and User
license of your copy,
Click 24online icon (on the rightmost corner of the screen) to get the information OR
Select Help About About


Screen About 24online

Module License
There are certain add on modules which are not included in the basic 24online package. These
modules are not part of the default installation but enabled on request. Customer has to procure
different license for enabling any of these add on modules.

Select Help Register 24online Module License to view the list of Add on modules.
Screen shows whether these modules are registered or not and displays license expiry date if
registered.

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Screen Add on Modules Registration

Status - Demo, if demo version of the module running
Status - Unregistered, if the module is not registered

To register a module click the module name link, it will open the module registration form.


Screen Module Registration


Screen Elements Description
Module Registration form
Public key Displays public key
Product ID Specify the Product ID
Unique ID Specify the Unique ID
External Proxy Server Information

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(Only if HTTP proxy server is used to connect to Web)
Proxy Server Provide HTTP proxy server setting (name or IP
address) to connect to 24online registration
server
Proxy Port Provide Port on which proxy server runs if
different than default port (80)
Username Provide Username with which to log on to proxy
server (if configured)
Password Provide Password (if configured)
Register button Registers the module
Register Demo button Registers module as a demo copy

Demo copy expires after 15 days
Cancel button Cancels the current operation
Table Module Registration screen elements

Upgrade 24online
With new features and bug fixes coming on a regular basis, Customers needs to be informed of the
new version. Check new version provides the facility to check if any new version is available or not.
Upload Upgrade Version is used to upload the selected file for upgrading the currently installed
version.

Prerequisite
Update Right for Help, Upgrade 24online

Check New Version
This sub tab checks for any new version available at the 24online site and provides the features and
the download URL link. If new version is not available then you will be getting the message No
upgrade available for the current version.

Select Help TUpgradeT 24online Check New Version


Screen Check New version

Steps to Upgrade to new version
Click New features URL to view the new features and bug fixes of the new version
Click Download URL
File Download dialog box will open
Select option Save this program to disk
Save As dialog box will appear asking location for saving the file
Give an appropriate location and save the file on your computer

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Refer to Upload Upgrade Version to upload the downloaded file

Upload Upgrade Version
This is the next step after downloading the new version.
Click Browse to select the downloaded file
Click Upload button to upload.

Select Help TUpgradeT 24online Upload TUpgradeT Version


Screen Upload Upgrade Version


Company Information
Use to update the company information provided at the time of registration

Select Help Company Information to view the company details.


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Screen Company details


Screen Elements Description
Company Information
Company name Displays company name under which 24online is
registered

Cannot be modified
Contact person Displays name of the contact person in the
company, modify if required
Address, City, State,
Country, Zip, Phone, Fax
Displays complete address of the company,
modify if required
Email ID Display Email ID of the contact person
Invoice Terms and Conditions
Term1, Temr2, Term3 Specify invoice terms and conditions
Update button Updates and saves any modified details
Table Company details screen elements



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Download Client
24online Client supports Users using following platforms:
Windows Enables Users using Windows Operating System to log-on to 24online Server

Linux Enables Users using Linux Operating System to log-on to 24online server

HTTP Enables Users using any other Operating System than Windows & Linux to log-on

Select Help Download Clients Download 24online Client to download required
Client


Screen Download Clients




Download Documentation

Select Help Help Documentation to download various guides


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Screen Download Documentation screen



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Menuw i se Sc r een I ndex

Screen HTTP login page.................................................................................................... 19
Screen - HTTPS login page.................................................................................................. 20
Screen Create Surfing quota policy................................................................................... 24
Screen Create Access time policy..................................................................................... 27
Screen Create Pool based Bandwidth policy..................................................................... 30
Screen Create Strict Bandwidth policy............................................................................... 32
Screen Create Committed Bandwidth policy..................................................................... 32
Screen Assigning Bandwidth policy to IP address............................................................. 36
Screen Define Schedule.................................................................................................... 38
Screen - Assigning Schedule to Bandwidth policy................................................................ 39
Screen - Create Pool ............................................................................................................ 42
Screen Create Package..................................................................................................... 44
Screen Create Package for Leased line users .................................................................. 45
Screen Define Package Renewal rules ............................................................................. 47
Screen Delete Package Renewal rules screen elements.................................................. 48
Screen - Register User ......................................................................................................... 50
Screen Restrict Administration Console Access................................................................ 53
Screen Create User Type.................................................................................................. 55
Screen Delete User Type................................................................................................... 56
Screen Define Firewall rule................................................................................................ 58
Screen Change Firewall Rule Order.................................................................................. 61
Screen - Deleting Firewall Rule ............................................................................................ 61
Screen Configure Cache.................................................................................................... 62
Screen Configure Cache - Manage Keywords................................................................... 64
Screen Configure Cache - Manage File Extension............................................................ 64
Screen Define External Cache........................................................................................... 65
Screen - Adding Domains for External Caching................................................................... 66
Screen - Removing Domains from External Caching........................................................... 67
Screen Add WCCP router.................................................................................................. 68
Screen Remove WCCP router........................................................................................... 68
Screen - Add Cache Routing policy...................................................................................... 70
Screen - Remove Cache Routing policy............................................................................... 71
Screen Set Backup Schedule............................................................................................ 73
Screen Backup Data.......................................................................................................... 74
Screen Restore Data ......................................................................................................... 75
Screen Configure Autopurge utility.................................................................................... 76
Screen Purge Logs ............................................................................................................ 77
Screen Customize Client Messages.................................................................................. 78
Screen Set Client Preferences screen elements ............................................................... 82
Screen - Setting Customized Images in My Account page................................................... 84
Screen Set Mailing Schedule for Proactive reports ........................................................... 85
Screen Set Mailing Schedule for Remaining Usage Proactive report................................ 85
Screen Set Mailing Schedule for Admin Activities Log Proactive report............................ 86
Screen Reset Console Password...................................................................................... 88
Screen View Bandwidth Usage graph............................................................................... 89
Screen - Bandwidth usage - Live Users graph..................................................................... 90
Screen - Bandwidth usage - Total Data transfer graph......................................................... 91
Screen - Bandwidth usage - Composite Data transfer graph ............................................... 91
Screen - Bandwidth usage - Download Data transfer graph................................................. 92

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Screen - Bandwidth usage - Upload Data transfer graph..................................................... 92
Screen Update Surfing quota policy.................................................................................. 93
Screen Delete Surfing quota policy.................................................................................... 95
Screen Update Access time policy.................................................................................... 96
Screen Add Access Time Entry......................................................................................... 97
Screen Delete Access time policy...................................................................................... 99
Screen Update Pool based Bandwidth policy.................................................................. 100
Screen Update User based Bandwidth policy.................................................................. 101
Screen Update IP Address based Bandwidth policy........................................................ 103
Screen Attaching Schedule to User/IP Address based Bandwidth policy........................ 106
Screen Removing Schedule from User/IP Address based Bandwidth policy.................. 108
Screen Adding IP Address to IP Address based Bandwidth policy................................. 109
Screen Removing IP Address from IP Address based Bandwidth policy........................ 110
Screen Delete Bandwidth policy...................................................................................... 111
Screen Update Schedule................................................................................................. 112
Screen - Add Schedule Entry details .................................................................................. 113
Screen - Remove Schedule Entry details ........................................................................... 114
Screen Delete Schedule.................................................................................................. 115
Screen Search Node........................................................................................................ 116
Screen Update Pool......................................................................................................... 117
Screen Add Node to Pool ................................................................................................ 118
Screen Delete Node from Pool ........................................................................................ 119
Screen Delete Pool.......................................................................................................... 120
Screen Update Registration Package.............................................................................. 121
Screen Update Registration/Renewal and Renewal only Package................................. 122
Screen Delete Package................................................................................................... 124
Screen Search User......................................................................................................... 125
Screen Search User Result .......................................................................................... 125
Screen Live Users............................................................................................................ 126
Screen Edit User.............................................................................................................. 129
Screen Change Personal details ..................................................................................... 131
Screen Change Package................................................................................................. 132
Screen Change Login restriction...................................................................................... 134
Screen Deactivate User................................................................................................... 136
Screen Activate User....................................................................................................... 136
Screen Delete Active User............................................................................................... 137
Screen Delete Deactive User........................................................................................... 138
Screen User My Account Change Password................................................................ 139
Screen User My Account Change Personal details...................................................... 139
Screen User My Account View Internet Usage Status.................................................. 140
Screen User My Account Renewal History................................................................... 142
Screen Manage Services................................................................................................. 146
Screen View Interface Details.......................................................................................... 148
Screen Configure DNS .................................................................................................... 149
Screen About 24online..................................................................................................... 151
Screen Add on Modules Registration.............................................................................. 152
Screen Module Registration............................................................................................. 152
Screen Check New version.............................................................................................. 153
Screen Upload TUUpgradeUT Version..................................................................................... 154
Screen Company details.................................................................................................. 155
Screen Download Clients................................................................................................. 156
Screen Download Documentation screen........................................................................ 157



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Menuw i se Tabl e I ndex

Table Create Surfing quota policy screen elements .......................................................... 25
Table Create Access time policy screen elements ............................................................ 28
Table Create Pool based Bandwidth policy screen elements............................................ 30
Table Create User/IP address based Bandwidth policy screen elements ......................... 34
Table Assigning Bandwidth policy to IP Address............................................................... 36
Table Define Schedule screen elements ........................................................................... 38
Table - Assigning Schedule to Bandwidth policy screen elements....................................... 41
Table Create Pool screen elements................................................................................... 43
Table Create Package screen elements............................................................................ 46
Table Define Package Renewal rules screen elements .................................................... 47
Table Register User screen elements................................................................................ 52
Table Restrict Administration Console Access screen elements....................................... 54
Table Create User Type screen elements ......................................................................... 56
Table Delete User Type screen elements.......................................................................... 56
Table Define Firewall rule screen elements....................................................................... 59
Table - Deleting Firewall Rule screen elements ................................................................... 61
Table Configure Cache screen elements........................................................................... 63
Table Configure Cache - Manage Keywords screen elements.......................................... 64
Table Configure Cache - Manage File Extension screen elements................................... 65
Table Define External Cache screen elements.................................................................. 66
Table - Adding Domains for External Caching screen elements .......................................... 66
Table - Removing Domains from External Caching screen elements .................................. 67
Table Add WCCP router screen elements......................................................................... 68
Table Remove WCCP router screen elements.................................................................. 69
Table - Add Cache Routing policy screen elements............................................................. 70
Table - Remove Cache Routing policy screen elements...................................................... 71
Table Set Backup Schedule screen elements ................................................................... 74
Table Backup Data screen elements................................................................................. 75
Table Configure Autopurge utility screen elements ........................................................... 76
Table Purge Logs screen elements ................................................................................... 77
Table Customize Client Messages screen elements......................................................... 79
Table Set Client Preferences screen elements.................................................................. 83
Table - Setting Customized Images in My Account page screen elements.......................... 84
Table Set Mailing Schedule for Remaining Usage Proactive report screen elements....... 86
Table Set Mailing Schedule for Admin Activities Log Proactive report screen elements... 87
Table Reset Console Password screen elements ............................................................. 88
Table View Bandwidth Usage graph screen elements ...................................................... 90
Table Update Surfing quota policy screen elements ......................................................... 94
Table Delete Surfing quota policy screen elements........................................................... 95
Table Update Access time policy screen elements ........................................................... 97
Table - Add Access Time Entry screen elements................................................................. 98
Table - Delete Access Time Entry screen elements............................................................. 98
Table Delete Access time policy screen elements............................................................. 99
Table Update Pool based Bandwidth policy screen elements......................................... 101
Table Update User based Bandwidth policy screen elements......................................... 103
Table Update IP Address based Bandwidth policy screen elements............................... 105
Table Attaching Schedule to User/IP Address based Bandwidth policy screen elements107
Table Removing Schedule from User/IP Address based Bandwidth policy screen elements
............................................................................................................................................ 108
Table Adding IP Address to IP Address based Bandwidth policy screen elements ........ 109

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Table Removing IP Address from IP Address based Bandwidth policy screen elements 110
Table Delete Bandwidth policy screen elements ............................................................. 111
Table Update Schedule screen elements........................................................................ 113
Table - Add Schedule Entry details screen elements ......................................................... 114
Table - Remove Schedule Entry details screen elements .................................................. 114
Table Delete Schedule screen elements ......................................................................... 115
Table Search Node screen elements............................................................................... 116
Table Update Pool screen elements................................................................................ 117
Table Add Node to Pool screen elements ....................................................................... 118
Table Delete Node from Pool screen elements ............................................................... 119
Table Delete Pool screen elements................................................................................. 120
Table Update Package screen elements......................................................................... 123
Table Delete Package screen elements .......................................................................... 124
Table Search User screen elements................................................................................ 125
Table Live Users screen elements................................................................................... 127
Table Edit User screen elements..................................................................................... 131
Table Change Personal details screen elements ............................................................ 132
Table Change Package screen elements........................................................................ 133
Table Change Individual policy screen elements............................................................. 133
Table Change Login restriction screen elements............................................................. 134
Table User My Account Change Password Screen elements ...................................... 139
Table User My Account Change Personal details screen elements............................. 140
Table User My Account View Internet Usage Status screen elements......................... 141
Table Manage Services screen elements........................................................................ 146
Table Manage Services - Actions .................................................................................... 147
Table View Interface Details screen elements................................................................. 148
Table Configure DNS screen elements ........................................................................... 150
Table Module Registration screen elements.................................................................... 153
Table Company details screen elements......................................................................... 155