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PeopleSoft Technical Administrator (PS Admin)

Working closely with System Analysts, Project Managers, and Application Developers, you
will be responsible for the technical support of our global PeopleSoft Implementation.
Primary responsibilities will include Production Support and administration, secondary will be
incident reduction and performance tuning. You will apply your advanced profciency in
anticipating problems, analyzing and creating innovative solutions, troubleshooting system
issues, and ensuring rock solid performance and stability.
PeopleSoft Specific Responsibilities:
Build/Install all PeopleSoft related servers in the production environment (Application
servers, web servers, file servers, etc.)
Assure Availability and Performance of all PeopleSoft servers and related processes.
(obol, !u"edo, S#$s, Process Scheduler, %eblo&ic, Inte&ration Bro'er, etc.)
(i&rate development chan&es to production
Provide $A for outa&es and assure no recurrences
)tili*e content mana&ement software to create technical documentation
Provide technical trainin&/hand+off to ,unior level technicians
Assist in architecture review and documentation
Assist in application automation and monitorin& confi&uration/desi&n
!rac'/(onitor all PeopleSoft related incidents in $emedy
Provide assistance with advanced application security support, -B and file security.
.ead//acilitate meetin&s and provide leadership within the support teams
.iaison between support and pro,ect teams to assure re0uirements are fulfilled.
Install ta" updates, bundles, and other application+related patches.
!une %eblo&ic, App Servers, Processes/1obs, -B #ueries, etc., to improve performance.
General Support Responsibilities:
Provide I/! application support and operations functions for mission critical applications
utili*ed by -ell business se&ments worldwide
oordinate activities of cross functional teams within I/! and the business, to
troubleshoot, isolate and correct issues impactin& -ell2s application environment.
Assist in chan&e deployment activities and post implementation testin& efforts.
$emedy !rouble !ic'et (ana&ement + !he support analyst is responsible for
respondin& to trouble tic'ets within assi&ned $emedy 0ueues, then isolatin& and
correctin& systems issues in an effort to restore service as 0uic'ly as possible. !his
entails proactive monitorin& of assi&ned software applications and ta'in& appropriate
action to avoid issues before they impact -ell business users.
risis (ana&ement + -urin& crisis conditions, the analyst will be called upon to act in
the role of problem facilitator to drive cross functional efforts of various teams toward
issue resolution. !he analyst must be able to interface with other support or&ani*ations
within and outside of -ell. !he analyst also must provide a clear channel of
communications with business partners durin& and after the crisis to foster a positive
business relationship.
3nowled&e (ana&ement + Participate in development and documentation of 'ey
support information and resolution steps to ensure 'nowled&e is shared consistently
across all support teams.
Business Partner Interface + !he analyst will have a direct interface to our business
partners in the -ell business se&ments. !he analyst must e"hibit e"cellent
communication (4n&lish lan&ua&e) and customer service s'ills to present a positive
ima&e of the support or&ani*ation.
Business 'nowled&e + !he analyst must 0uic'ly develop a thorou&h understandin& of
-ell2s business environment, their assi&ned set of applications, and the underlyin&
business processes
Knowledge and Skills:
$e0uired5
andidate should have 67 years e"perience and be able to demonstrate technical
s'ills supportin&, troubleshootin&, confi&urin&, installin&, up&radin&, patchin&, tunin&
and mi&ratin& the followin& items5
o PeopleSoft 8.69/:.9 (;$(S and $()
o !u"edo
o obol
o S#$s
o %eblo&ic (PIA)
o han&e Assistant
o Inte&ration Bro'er
o Process Scheduler
o Application -esi&ner
%indows and .inu" <S administration proficiency includin& shell scriptin& on both
platforms.
<racle -atabase (S#. = 0ueries/updates/inserts/deletes, -(., user
permissions/security, review stored procedures, imports/e"ports, 'nowled&e of
common -BA views and <racle 4nterprise (ana&er and performance tunin& via
inde"es, etc.)
)nderstandin& of networ'in& concepts and troubleshootin&.
3nowled&e entered Support (documentation)
4"cellent problem solvin& and customer service s'ills
Stron& oral and written communication
Ability to remain calm and thin' clearly in crisis situations
Ability to react 0uic'ly and ta'e appropriate action under pressure
(ust be able to coordinate activities and drive cross functional teams toward issue
resolution
PeopleSoft bac'up and recovery processes
Analytical problem solvin& s'ills
Stron& attention to detail/accuracy
Professional (aturity and e"cellent business acumen
-emonstrate appropriate level of confidence and ur&ency in ta'in& action
4"cellent communication s'ills (verbal > written)
(ulti+tas'in&, or&ani*ation, and plannin& s'ills
onflict mana&ement and resolution s'ills

;i&hly -esired S'ills5
$emedy
<BI44
PeopleSoft ;(/$( /unctional 4"perience
Peopletools/S#$/obol/1ava -evelopment 4"perience
!aleo
PeopleSoft Portal
4mpiri"
(icrosoft/.inu"/<racle -B ertifications
ontrol+(
4ducation5
Bachelor2s de&ree in S, IS, (athematics, or 4n&ineerin&.

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