H GP Associate Operations Manual

associate
operations
manual
how it works front desk & hosts hotel management hotel finance OUTLET MANAGEMENT hotel sales teams reference PAGE 02
START how to use this guide i In This Guide
Fundamentals
The Hyatt Gold Passport Associate Operations Manual This section is relevant to all Associates, and will teach you everything you need to
know about Hyatt Gold Passport.
is your guide to the ins and outs of Hyatt Gold Passport—
Hyatt Gold Passport: How it Works p.03
the loyalty driver for Hyatt hotels. Information on the importance of Hyatt Gold Passport, our members, the earning
structure, the eligibility guidelines, and our incentive programs
This guide is divided into three main sections: Fundamentals, which
outlines general information about Hyatt Gold Passport; Policies & Policies & Procedures
Procedures, which encompasses role-specific responsibilities; and This section is organized by job type, putting all the information you need to
implement Hyatt Gold Passport into your day-to-day work in one place.
References, which serves as a repository for additional information
and documents. This structure will allow you to easily learn about Front Desk, Gallery Hosts, Hosts p.42
Information to help best serve registered members when they stay at our hotels
Hyatt Gold Passport, and then effectively implement that knowledge
Hotel Management p.77
to best serve our members and operate our hotels. Information to keep things running smoothly behind the scenes
Hotel Finance p.99

Information to help crunch the numbers
Outlet Management p.128

Information to help best serve our non-registered members when they visit our
hotels, restaurants and spas
Hotel Sales Teams p.153

Information to help promote and expand Hyatt Gold Passport
reference
Glossary p.185
At a Glance p.187
Resources & Contacts p.196
Extended Policies & Procedures p.200

This PDF is Interactive
Use the navigation at the top of each page to go directly Forms & Sample Documents p.208
to the chapters or sections with the information you
Quiz Answers p.220
need. Icons and in-text links will direct you to additional
resources, both in the manual and externally.
About HGP Our Members Earning Structure Point Redemption Special Offers FAQs Review
hyatt gold passport
how it works
hyatt gold passport
how it works
This section will provide you with fundamental information Refer to this section any time
you need information about:
about Hyatt Gold Passport (HGP). If you are a new Associate,
1 About HGP p.05
this section will provide you with the foundational Hyatt
Gold Passport information you need to successfully serve 2 Our Members p.07
and recognize our members. If you are a seasoned Associate, 3 Earning Structure p.14
this section will serve as a reference for general, structural

questions, as well as your resource for learning about Hyatt 4 Point Redemption p.31
Gold Passport enhancements. 5 Special Offers p.38

ABOUT
1 HYATT GOLD PASSPORT i The Value of a Hyatt Gold Passport Member
Hyatt Gold Passport is meant to foster personal

relationships and inspire guests to develop emotional
16.5 MILLION MEMBERS
WORLDWIDE
connections with Hyatt, inspiring brand preference

and creating true guest loyalty.
Hyatt Gold Passport launched in 1987 and has been fundamental in
building long-term relationships with Hyatt’s most valuable individual
travelers. Hyatt Gold Passport drives loyalty by offering best-in-class
benefits, personalized recognition, exclusive promotions and rewards.
For every eligible dollar spent at a Hyatt hotel, members receive five
2.9 MILLION
Hyatt Gold Passport points. These points can be redeemed in a variety of
Stayed at a Hyatt hotel
ways including: in the last year.
• Free Nights and Room Upgrades
• Dining and Spa treatments at participating restaurants and spas 1 million new
• Payment toward incidentals during a Hyatt stay members each year.
• Conversion of points to miles with Travel Partners
Hyatt Gold Passport
• Car Rental Awards members account for 35%
Hyatt Gold Passport members can earn and redeem Free Nights and of all Hyatt room nights.
dining and spa experiences at over 500 locations worldwide including:
Park Hyatt®, Andaz®, Grand Hyatt®, Hyatt®, Hyatt Regency®, Hyatt
29.7
Platinum and Diamond members represent Hyatt’s most
Place®, HYATT house® Hyatt Zilara®, Hyatt Ziva® and Hyatt Residence % active and loyal guests. These two membership tiers combined
Club® resorts. represent 10.7% of the overall active membership base, but
of revenue account for 29.7% of the total Hyatt Gold Passport revenue.
Incentive Programs
Hyatt Gold Passport offers an incentive program that encourages
Associates receive
you to enroll new Hyatt Gold Passport members by offering a reward
for your hard work. one Associate
Rewards point
for every activated
Associate Rewards Program
The Associate Rewards program rewards individual Associates
enrollment
for every new member they enroll in Hyatt Gold Passport. they complete.
You can enroll guests in this program at any time and can redeem
your Associate Rewards Points quarterly.
• You will receive one Associate Rewards point for every activated
enrollment you complete
• For every 20 activations, 20 rewards points will appear
in your rewards bank
• T hese points are equivalent to $1 USD and redeemable for a variety
of rewards
–T
op items include the iPad mini, kitchen appliances, electronics,
laptops, recreational equipment and designer jewelry
Pro Tip
A member must spend one eligible dollar
to activate an enrollment.

Hyatt Gold Passport’s incentive program for our Associates
based on the activated enrollments per Associate.
2 OUR MEMBERS i Hyatt Gold Passport Membership
Hyatt Gold Passport members MEMBERSHIP

p.09
Entry-level
are Hyatt’s most loyal guests.
This section details the different types of Hyatt Gold Passport
membership. The majority of memberships are structured into three PLATINUM
distinct membership levels: entry-level membership, Platinum and 5 eligible stays or 15 eligible nights per year
p.10
Diamond. There is a small percentage of members that receive one
Hyatt Credit Card cardmembers
of three specialty and unpublished memberships: Lifetime Diamond,
Diamond Premier and Courtesy Card, whose admission is more
exclusive. For Hyatt Associates who wish to become Hyatt Gold Passport
members, there are also specific rules. DIAMOND
p.11
25 eligible stays or 50 eligible nights per year
SPECIALTY TIERS
LIFETIME DIAMOND
10 years and 1 million base points
p.12
DIAMOND PREMIER
Third-party Hyatt hotel owners
COURTESY CARD
Invitation only
Eligible Night
An eligible night is when a guest pays an Eligible Rate
for a single night at a Hyatt hotel.
Eligible Stay
ASSOCIATE MEMBERSHIP p.13
An eligible stay is when a guest pays an Eligible Rate
for the length of their stay at a Hyatt hotel. A stay can
be a variable length of time, and is considered the
length of time a guest spends at a Hyatt hotel between
check-in and checkout.
Membership Basics
Hyatt Gold Passport membership is complimentary and available to all
A member
individuals. Enrollment is easy and can be completed at any Hyatt hotel
worldwide, at goldpassport.com , or through a Global Contact Center . must record
Every member receives a unique Hyatt Gold Passport membership activity within a
number. Membership allows members to earn points and take 24-month period
advantage of the special benefits that come with being a valued Hyatt
Gold Passport member.
to keep their
account open.
Hyatt Gold Passport is organized into membership tiers based on the
level of member activity. Members achieve tier status by accumulating
the required number of eligible stays or eligible nights at Hyatt hotels
throughout a calendar year.
24-Month Account Activity Requirement

To encourage active participation in Hyatt Gold Passport, all members must record activity
within a 24-month period to keep their account open. If activity is not recorded, a mem-
ber’s account will be closed and all Hyatt Gold Passport points will be forfeited.
The following activities will

keep a member’s account open:
• Receiving Hyatt Gold Passport points

• Receiving credits with a travel partner or M life Tier Credits
for a stay at a Hyatt hotel
• Redeeming Hyatt Gold Passport points
• Transferring a Free Night Award
• Converting Hyatt Gold Passport points to miles
in a Travel Partner program
• Purchasing or combining Hyatt Gold Passport points
• Valid Hyatt Credit Card in the member’s name
Membership
REQUIREMENTS HOTEL BENEFITS

There are no specific requirements for becoming Members receive special benefits and services while staying at Hyatt hotels.
a member. Excluding a few exceptions, all members
begin as entry-level members. Membership is free. •H
yatt Web Check-In • Complimentary morning newspaper
– Members can check in online hours delivery
before their usual check-in time or – Delivery days and type of newspaper
before traveling vary based on location and at which
MEMBERSHIP BENEFITS
– Available starting at 5 a.m. local hotel Hyatt brand a member is staying
There are specific benefits associated with Hyatt Gold Passport membership.
time on day of arrival – For more information on the newspaper
• Free Night Awards for standard rooms • 24/7 account access at goldpassport.com – Available at hotels in North America a guest should be receiving see
with no capacity controls or blackout dates only; not valid at Hyatt Place or Additional Membership Benefits in
• Ability to convert Hyatt Gold Passport
HYATT house hotels the Reference section p.201
• Special Hyatt Gold Passport customer points to miles for travel with over 25
service line: travel partners
– U.S. and Canada: 1-800-30-HYATT • Special offers throughout the year from
– Outside of the U.S. and Canada: Hyatt Gold Passport and our travel part-
1-402-592-6433 or the nearest ners
Hyatt Global Contact Center • Award options
hyatt.com/hyatt/customer-service/ –P
oint combining
contact-hyatt/contact_us.jsp
–P
oint purchasing
• Membership profile that includes a record –A
ward transfer
of a Hyatt Gold Passport member’s travel
preferences, like room type, bed type
or communication preferences. All
2.2m 70
members can complete their member-
% of total HGP revenue
ship profile on goldpassport.com average active accounted for by Hyatt
members annually Gold Passport members
$
600 3.6
USD approximately
generated by each average eligible
member annually nights per year
Platinum Membership
Platinum members have been upgraded from entry-level membership and are some of Hyatt’s most active and loyal guests.

To qualify as a Platinum member, members must Platinum members receive additional special benefits and services while staying at Hyatt
complete five eligible stays, or 15 eligible nights, during a hotels. Platinum members receive all introductory membership in-hotel benefits, plus:
calendar year.
•E
xpanded newspaper services • A preferred room within the category
– For more information on the newspa- booked
per a guest should be receiving see – Includes rooms on high floors, better
MEMBERSHIP BENEFITS
Additional Membership Benefits in the views, etc.
Platinum members receive all membership benefits, plus:
Reference section. p.201 – Not valid at Hyatt Place, HYATT house
• 15% point bonus when members select to • Private reservation and account informa- or Hyatt Residence Club
•2
P.M. late checkout
receive Hyatt Gold Passport points tion number when calling from within
– Upon request at Hyatt Place and • Complimentary standard in-room
– Points are automatically generated the U.S. or Canada: 1-800-492-8891.
HYATT house hotels Internet access
upon checkout –W
hen outside of the U.S. or Canada,
– Subject to availability at Hyatt resorts
members may contact their nearest • Dedicated check-in area
• 72-hour guaranteed availability and casinos worldwide
Hyatt Global Contact Center – Not valid at Hyatt Place, HYATT house,
– Not valid at Hyatt resorts worldwide hyatt.com/hyatt/customer-service/ – Not valid at Hyatt Residence Club
Park Hyatt, Andaz, Hyatt Zilara, Hyatt
contact-hyatt/contact_us.jsp resorts
Ziva or Hyatt Residence Club resorts
•B
ed type guarantee
– For the bed type confirmed at the time
of reservation
230k 20
average active accounted for by
members annually Platinum members
$
4.4k USD approximately
generated by each
member annually 17 average eligible
nights per year
Diamond Membership
Diamond members have been upgraded from the Platinum tier and are elite Hyatt Gold Passport members.
Diamond members are Hyatt’s most loyal guests.

To qualify as a Diamond member, members must Diamond members receive additional benefits and services while staying at Hyatt hotels.
complete 25 eligible stays or 50 eligible nights during a Diamond members receive all introductory membership in-hotel benefits, plus:
calendar year.
•E
xpanded newspaper services • Welcome amenity on every stay
•F
or more information on the newspa- – Amenity dependent on location and
per a guest should be receiving see the brand, for more information about
MEMBERSHIP BENEFITS
Additional Membership Benefits in the welcome amenities, see Additional
Diamond members receive all membership benefits, plus:
Reference section. p.202 Membership Benefits in the Reference
section. p.202
• 30% point bonus when members select • Private reservation and account informa- •4
p.m. late checkout
to receive Hyatt Gold Passport points tion number when calling from within the • Hotels with Regency/Grand Club: com-
– Upon request at Hyatt Place and
– Points are automatically generated U.S. or Canada: 1-800-400-2261. plimentary upgrade to Regency/Grand
HYATT house hotels
upon checkout –W
hen outside of the U.S. or Canada, Club® room, or best available guest
– Subject to availability at Hyatt Resorts
members may contact their nearest room on award and paid stays
• 48-hour guaranteed availability and casinos worldwide
Hyatt Global Contact Center – Excludes suites
– Not valid at Hyatt resorts and Hyatt hyatt.com/hyatt/customer-service/ – Not valid at Hyatt Residence Club
– Based on availability at check-in
Residence Club resorts worldwide contact-hyatt/contact_us.jsp
•N
ightly turndown – Don’t have club rooms available? For
• Four Suite Upgrade awards – Not valid at Hyatt Place or HYATT more information, see Additional
– Not valid at Hyatt Place, HYATT house house Membership Benefits in the Reference
or Hyatt Residence Club section. p.202
•B
ed type guarantee
– For the bed type confirmed at the time • Hotels without Regency/Grand Club:
of reservation complimentary upgrade to best available
room and full breakfast for each regis-
37k 10
•C
omplimentary standard in-room tered guest (maximum four)
Internet access
average active accounted for by – Excludes suites
members annually Diamond Members
• Dedicated check-in area
– Not valid at Hyatt Ziva, Hyatt Zilara,
40 $
12.5k
USD approximately Hyatt Place or HYATT house
average eligible generated by each
nights per year member annually
Specialty Memberships
Specialty memberships fall outside of the published Hyatt Gold Passport membership tier structure. Membership in these
tiers is exclusive, tier criteria is unique to each membership and not publicly communicated.
Lifetime Diamond Hyatt Courtesy Card

Lifetime Diamond is an unpublished status and is achieved after 10 years of Hyatt Gold Hyatt Courtesy Card is an unpublished specialty membership.
Passport membership and 1 million base points earned.
Courtesy Card membership is extended exclusively by invitation only. Members are typi-
Lifetime Diamond members no longer need to achieve the stay or night requirement to cally owners, key business influencers, and our most loyal Hyatt Gold Passport members.
maintain their Diamond status. These members enjoy all of the benefits and services of Courtesy Cardmembers enjoy all Diamond member benefits, plus additional benefits
Diamond membership. Lifetime Diamond members should receive additional recognition specific to Courtesy Card holders.
during their stay, but do not receive any additional benefits or services.
Additional Benefits Hotel Benefits
• Exclusive Courtesy Card reservation • Upgrade to suite or best available room
number within the U.S. or Canada: on every stay
1-800-228-3366
• Greeting by hotel management and escort
•2
4-hour guaranteed availability to guest room
Diamond Premier •S
tay bonus of 1,000 HGP points • Expedited check-in and checkout
Diamond Premier is an unpublished membership and is provided to third-party
Hyatt hotel owners. •S
tatus gifting • Exclusive VIP welcome amenity upon
– May award Diamond membership to arrival, complete with personal note from
Diamond Premier members receive the standard Diamond benefits, plus additional bene- General Manager
one friend or colleague annually
fits specific to their Diamond Premier status.
•A
llow for “Surprise & Delight” of family
additional Benefits and friends through the Courtesy Card
• T he standard Diamond stay/night • Access to a discounted rate equal to the concierge desk
requirement is waived for Diamond Associate rate
Premier members –B
ased on availability at time of
reservation
• A dedicated reservation and assistance line
within Americas Global Contact Center –E
ligible to earn
Lifetime Diamond Account Activity
Hyatt Gold Passport points
Lifetime Diamond memberships are not impacted by
• Rate Plan HSOWNR the 24-month account activity requirement.
Associate Participation in Hyatt Gold Passport

Associates may only participate in Hyatt Gold Passport if they apply for i Hyatt Credit Card Benefits
and are issued the Hyatt Credit Card.

There are many benefits to being
a Hyatt Credit Card cardmember.
After Hyatt Credit Card issuance, Associates earn all benefits of being a
To learn more about the benefits
Hyatt Credit Card cardmember. To earn Hyatt Gold Passport points and and how to apply, see Hyatt Credit
receive benefits, the Associate must be on personal travel and pay an Card At a Glance p.191
Eligible Rate.
Any Associate traveling on a Hyatt Associate rate will not earn Hyatt Gold
Passport benefits.
This includes:
• Associate Comp (HYCM)

• Associate Leisure Rate (EMPL)
• Associate Friends/Family Rate (EMFP)
• Associate Business Rates (EMBR)
3 the earning structure i Earning Points
Hyatt Gold Passport is run on a point system where

members earn five Hyatt Gold Passport points per eligible
U.S. dollar, for which the member personally pays.
Registered guests Non-Registered GuestS
Members are awarded Hyatt Gold Passport points for all eligible charges. Hyatt Gold Passport members can Hyatt Gold Passport members are
As a general rule, charges for services owned and managed by the hotel earn points as a registered guest able to earn points for eligible non-stay
when staying at a Hyatt hotel and spend at participating outlets
qualify as eligible charges. There are two ways for members to earn paying an Eligible Rate. www.hyatt.com/gp/en/
points: as registered guests and as non-registered guests. offers/pon-promo.jsp
Rate Eligibility p.15
Eligible Rates p.16 Purchase Eligibility p.22
Ineligible Rates p.17 Payment Eligibility p.23
Incidental Charges p.18 Special Circumstances p.24
Extended Stay p.19
Group Travel p.20
Quality Assurance &
Relocation Bonus p.21
The Hyatt Credit Card Earning Options

The Hyatt Credit Card offers another Hyatt Gold Passport offers members
way for Hyatt Gold Passport members the flexibility of choosing one of three
to earn additional points and awards. frequent traveler benefits for each
Hyatt stay: Hyatt Gold Passport
Hyatt Credit Card p.25
Registered Guest points, miles or points with a partic-
A guest who has made a room reservation at the hotel ipating Travel Partner program, or M
and has checked in. life Tier Credits.
Non-Registered Guest Hyatt Gold Passport Points p.27

A guest who is visiting the hotel for a non-stay Travel Partner Miles p.28
purpose, such as visiting a spa or dining outlet. M life Tier Credits p.29
Registered Guest
Rate Eligibility
Hyatt Gold Passport publishes Eligible and Ineligible
Hotels are not allowed to
Rate definitions within our program terms and conditions
(hyatt.com/hyatt/customer-service/gp-terms-conditions.jsp ).
stray from the program
It is the legal obligation of Hyatt Gold Passport to provide these terms and conditions, and
definitions to our hotels and members. Hyatt Data Services is
responsible for establishing rate eligibility indicators in line Hyatt Data Services will
with these terms and conditions.
enforce eligibility guidelines.
Hotels are not allowed to stray from the program terms and
conditions, and Hyatt Data Services will enforce eligibility guidelines.
Hotels are responsible for running quarterly rate eligibility
audits and contacting Data Services with potential discrepancies.
Each hotel is accountable for ensuring that rates are established
with proper eligibility indicators.
Eligible Rate
Any hotel-published room rate, including, but not limited
to rates found on hyatt.com, the Hyatt Daily Rate, Volume
Account Rates, Group/Convention Rates, AAA and Senior
Citizen rates. For the full Terms and Conditions definition,
see the Glossary. p.185
Ineligible Rate
Any rate available through third-party channels, qualified
rates that are not available to the general public or rates
not available through Hyatt channels. For the full Terms
and Conditions definition, see the Glossary. p.185
Registered Guest
i Eligible Rate Codes
Eligible Rates
An Eligible Rate shall be defined as any hotel published room rate, When Data Services is building rates within the following RESERVE Markets, the
rate will default to eligible. It is the hotel’s responsibility to contact their Data
including, but not limited to rates found on hyatt.com, the Hyatt Daily
Services Representative in the event they wish to change the eligibility indicator.
Rate, Volume Account Rates, Group/Convention Rates, AAA and Senior Upon receipt of request, the Data Services Representative will assign the proper
Citizen rates. eligibility indicator according to the Program Terms and Conditions.
Eligible Rates may include (but are not limited to) any rate that is Market Code Description Status
available to the general public and/or through Hyatt booking channels. CONV1 CONVENTIONS/GROUPS Eligibility Status
DISC2 DISCOUNT RATES Default Eligible

Examples include:
HVCL HYATT VAC CLUB Default Eligible
• Hyatt Daily Rate (RACK Market) PKGS NON-QUALIFIED PACKAGES Default Eligible
• Published Packages (PKGS Market) RACK RACK RATES Default Eligible
STES SUITE REQUESTS Default Eligible

• Promotion Rates (RACK Market)
VOLM VOLUME DISCOUNTS Default Eligible
• Convention / Group Rates (CONV Market) HOTL HOTEL MARKET Default Eligible
SPEC QUALIFIED RATES Default Eligible

• Discount Rates (i.e., Senior Citizen, AAA, AARP, Government,
AMXNET, ASAE, etc.) Individual Rate Plan Review
HYAT HYATT PROGRAMS
Required
• Preferred Rates
1 Contracted Rates built within the CONV Market with a Market Segmentation Code or CREW, AC, CONT or
CRM will be assigned an ineligible earning indicator.
• Volume Account Rates/Negotiated Rates (VOLM Market) 2T
he Discount Market contains Eligible (i.e., Senior Citizen, AAA, AARP, Government, AMXNET, ASAE, etc.)
and Ineligible Rates (i.e., TADS, TIRT, ALDS, FAMPLN, EMPL, EMPLX, EMBR, EMFF, EMFP, etc.). Data Services
• Consortia Guaranteed (GTDRTE) has properly configured rates within the DISC Market according to the program terms and conditions.
• Diamond & Platinum Guaranteed Availability (GUAR)
• Day Rate (DRTE)

Make Sure Guests Get Credit
• Points + Cash Awards All charges must appear on the folio to be
eligible for Hyatt Gold Passport points.
Registered Guest
i Ineligible Rate Codes
Ineligible Rates
Ineligible Rates are qualified discounted rates. For the full Terms and As a general rule, rates built within the following markets will be indicated as an
Conditions definition, see the Glossary. p.185 Ineligible Rate.
Ineligible Rates may include third-party rates or qualified rates that are Market Code Description
not available to the general public or available through Hyatt booking AWRD AWARD REDEMPTION
channels.
CONT CONTRACT MARKET
GOLD1 GOLD PASSPORT

Examples include:
WHLA ALLOTTED WHLS
• Traditional Wholesale • Family Plan
WHLS TOUR OPERATORS
– GOGO Worldwide Vacations, – FAMPLN, ALDS
Pleasant Holidays, etc. 1 Hyatt Gold Passport Regency Club and Suite Upgrade Awards are Eligible Rates. These rates require a mem-
• Associate Rates ber to book a premium rate and use points for the upgrade. Points + Cash Awards are also Eligible Rates.
• Third Party Internet Rates – Associate Comp, Associate

– Priceline, Expedia, Travelocity, Leisure, Associate Business,
etc. Friends and Family Rates
• Travel Industry Rates • Airline Associate Discount

– TADS • Airline Awards
• Hyatt Gold Passport Free Night – Airline Interrupted-Trip

Awards Vouchers
– GPRM, PROGP, ANZGP, • Hyatt Awards

GP001, etc. – Hyatt Night Certificates
• Contracted Rates • Allotments
– Airline Crew
• Tour Rates
Registered Guest
Incidental Charges According to local laws and jurisdictions,

Registered guests can earn Hyatt Gold Passport points on eligible hotels outside of the U.S. may allow
alcohol to be an eligible purchase.
incidental charges billed to their room. As a general rule, any service
provided by or managed by Hyatt will be eligible for Hyatt Gold Passport
points, while any service provided by an outside vendor will not be
eligible to earn Hyatt Gold Passport points.
Eligible Incidental Charges Ineligible Incidental Charges
• Food and beverage • In-room movies

–A
ll food and non-alcoholic beverages including in-room dining, Hyatt • All taxes
Place Grab-n-Go and HYATT house Guest Market (state law prohibits
Hyatt Gold Passport from awarding points on alcoholic beverages) • Banquet charges
• Laundry and dry cleaning • Meeting or function room charges
• Telephone charges • Airline interruption vouchers (distressed passengers)
• Parking charges • Gift shop or rental shop purchases

– I f owned and/or operated by Hyatt – When shops are not owned or managed by Hyatt
• Business services • Rental on privately owned accommodations

– I f owned and/or operated by Hyatt • Services provided by outside contractors
• Recreational services – e.g. independent audio-visual service, parking, recreational services
– I f owned and/or operated by Hyatt • Grocery service
– Valid only at HYATT house
Incidental Charge • Casino charges

Any charge to a member’s room outside of the cost of the room itself.
Registered Guest
i Possible Implications of Awarding Points Mid-Stay
Extended Stay
Some of our members who stay at Hyatt hotels for an extended period Hotels must be aware that by agreeing to this policy and allowing members to
earn points mid-stay, the following may be affected:
of time may want to receive their Hyatt Gold Passport points mid-stay.
• Average length of stay reporting
To award Hyatt Gold Passport points and tier/stay credit mid-stay the • Residential tax polices
hotel must: Each hotel must become familiarized with the hotel’s local Residential Tax Policy.
The Residential Tax policy may allow an extended stay guest who is checked into
• Check the member out a hotel for a specified period of time, (for example 30 days) to be exempt from oc-
• Create a new stay record assigning the same room number cupancy taxes. It is important to be aware of this policy, as you should not check-
out your extended stay guest until the residential tax exemption goes into effect.    
• Check the member back in
Extended Stay Example
By checking out the guest, the stay record will be extracted from the
Roger
hotel’s PMS and the proper points and stay credit will be automatically
Roger is a Hyatt Gold Passport Platinum member. He is staying at your hotel for a
generated and awarded to the member’s account. When the remainder of total of 146 nights. He may be checked out after the minimum length of stay ac-
the member’s stay record is checked out (with the same room number), cording to when the local residential tax law is achieved. This ensures he receives
the appropriate tax allowance and point issuance mid-stay.
Hyatt Gold Passport will recognize the back-to-back stay, ensuring double
points and/or stay credit is not awarded to the member. Rachel
Rachel is a Hyatt Gold Passport Diamond member only staying at your hotel for a
total of 45 nights. The hotel may make the decision not to award points mid-stay
due to the fact that the remainder of her stay would not qualify for local residen-
tial tax laws.
New Stay Record

Please keep in mind that when creating a new stay
record for the guest, the room number must be the
same to ensure that Hyatt Gold Passport points will
not be awarded twice.
Registered Guest
Group Travel
Hyatt Gold Passport has developed rules that make it easier for members
to earn points when they are traveling as part of a larger group.
Eligible Group Charges Ineligible Group Charges
Hyatt Gold Passport will award Hyatt Gold Passport points in the There are circumstances that prevent Hyatt Gold Passport from awarding
following circumstances: points for group travel:
• Multiple Rooms • Master Account Settlement

–A
Hyatt Gold Passport member may earn points for up to three rooms. – When attending a meeting or convention, all charges made by
A member must occupy one of the rooms, pay an Eligible Rate for all members that are placed to a group master account (to be paid
three rooms, and personally pay for all three rooms. The member will by an organization, convention, association or group) will not be
only receive credit toward tier status and tier benefits for one room. eligible for Hyatt Gold Passport points.
• Shared Accommodations
yatt Gold Passport members sharing accommodations may earn
–H
points on the portion of the bill for which they personally pay if a
divided bill is requested at check-in.
• City Ledger/Direct Bill Statement

Direct Bill Configuration
–C
harges for which the member personally pays, or which are directly Direct Bill is configured as a City Ledger within PMS.
Charges remain on the guest’s room number/folio and
billed back to the member’s company or organization for payment
are exported to Hyatt Gold Passport for point and tier
(and are not settled to a Master Account), are eligible for Hyatt Gold credit issuance.
Passport points. Master Account Configuration
Master Account is configured as a Posting Master
within PMS. Charges are transferred from the member’s
room number/folio resulting in zero room revenue
exported to Hyatt Gold Passport.
Registered Guest
i Reasons to Issue QAR Bonus Points
Quality Assurance & Relocation Bonus
Hotels may issue Hyatt Gold Passport bonus points for customer • Guest Relocation
service recovery and relocation through the Hyatt Quality Assurance •S

ervice Recovery—working order issues, guest room cleanliness concerns, gener-
al service complaints, etc. Examples include but are not limited to:
& Relocation Bonus authorization form (QAR). This process is cost
– Delayed check-In
efficient for hotels as well as provides a more consistent form of – Group noise disturbances
compensation recovery. – Unclean guest room/linens
– Late airport transfer
The Hyatt Quality Assurance & Relocation Bonus authorization form
– Lost/misplaced package
serves two purposes:
• Streamlines the guest compensation process for customer
service recovery
• Decreases cost to hotel for customer service compensation
Issuing QAR Bonus Points

The number of bonus points issued is different for full
service and Hyatt Place and HYATT house hotels. For
Quality Assurance & Relocation Bonus Point Charts see
Issuing Points for a Quality Assurance & Relocation
Bonus. p.88
Non-Registered Guest
Purchase Eligibility According to local laws and jurisdictions,

hotels outside of the U.S. may allow
Non-registered guests will only receive Hyatt Gold Passport points for eligible
purchases made at participating Hyatt outlets. Members will still receive five
points for every eligible U.S. dollar spent. For eligible purchases made outside
of the United States, points are awarded based on local currency converted to
U.S. dollars, using the previous day’s exchange rates.
Eligible Purchases* Ineligible Purchases
• Beverages (non-alcoholic) • Alcohol (beer, wine, liquor) • Internet service
• Food • Audio Visual (charges, revenue, services) • Labor fees
• Golf/golf retail • Business center • Merchandise revenue
• Hyatt gift card • Coat check • Miscellaneous (banquet, income)
• Parking (day rate, self, valet) • Delivery charges • Phone service
• Retail • Exhibit charge • Room rental
• Health club—day pass • Equipment rental • Service charges
• Spa—day pass • Flowers • Shipping
• Spa retail • Franchise merchandise or package • Spa memberships (annual/monthly)
• Spa services • Gratuities • Tax (all)
• Tennis (merchandise, services) • In-room dining • Transportation charge
• Tobacco • Health club memberships (annual/monthly)

*S
ervice must be owned and/or managed by Hyatt
to be eligible for Hyatt Gold Passport points.
Payment Eligibility
Non-registered guests must pay with an eligible payment method in
order to earn Hyatt Gold Passport points for their non-stay eligible spend.
Eligible Payment Methods Ineligible Payment Methods
• Cash • Dining/spa award
• Check • Direct bill
• Credit card • Hotel-specific gift card/certificate
• Debit card • House account
• Hyatt gift card
• Hyatt gift cheque
• Master account
• Room charge
Non-Stay
When a Hyatt Gold Passport member has
eligible spend in one of the outlets, including
but not limited to Spa and Restaurants, but is
not a registered guest of the hotel.
Special Circumstances
Hyatt Gold Passport has developed rules for issuing Hyatt Gold Passport
points to non-registered guests in the following special circumstances:
Multiple Payees Discounts Retroactive Requests
• One Bill Discounted purchases associated with hotel- I f a member doesn’t provide their Hyatt Gold
–A
bill may be settled with more than one specific offers (including 20% off dinner) are Passport account number at the time eligible
payment method, but only one Hyatt Gold eligible for Hyatt Gold Passport points. purchases are incurred, the member must
Passport member may earn points per bill. contact the hotel outlet directly and provide
• Pro-Rated Discounts a receipt as proof of transaction.
• Multiple Bills – Hyatt Gold Passport points will only be
– I f more than one member wants to earn awarded for the eligible pro-rated amount.
Hyatt Gold Passport points, a separate bill • Flat Discounts
must be distributed to each member.
– Hyatt Gold Passport points will only be
awarded for the adjusted eligible revenue
after a flat discount is taken.
Club at the Hyatt

Club at the Hyatt programs are not combinable with
Hyatt Gold Passport. Members must choose to either
participate in Club at the Hyatt, or to earn Hyatt Gold
Passport points.
Retroactive Credit Request

The Serving our Non-Registered Guests section
contains the information you need to process a
Retroactive Credit Request p.145
The Hyatt Credit Card

Hyatt has a co-branded VISA Credit Card issued by Chase, which offers
another simple way for Hyatt Gold Passport members to engage with
Hyatt. Cardmembers receive additional benefits that are tightly integrated
into Hyatt Gold Passport and provide them with exclusive promotions,
like invites to special events. Please note that the Hyatt Credit Card is
only open to U.S. residents.
Acknowledgment BENEFITS
Whenever a guest pays with a Hyatt Credit Valid Hyatt Credit Card cardmembers enjoy: Cardmembers earn points toward Free Nights
Card, Hyatt Associates should specially faster than ever by combining Hyatt Gold
acknowledge a guest’s status as a Hyatt • Two Free Nights at Hyatt hotels worldwide Passport points earned on the card and HGP
Credit Card cardmember and thank them for after Cardmember spends $1,000 on the card points earned at Hyatt hotels.
their loyalty to Hyatt. in the first 3 months after account opening
(for first time Hyatt Credit Cardmembers). Cardmembers earn:
• Receive elite Hyatt Gold Passport Platinum • T hree bonus points for every $1 USD spent
membership, inclusive of Platinum tier at any Hyatt hotel with the Hyatt Credit Card
benefits (eligible and ineligible)
• No foreign transaction fees on international – In addition to standard program earning of
purchases five points per eligible dollar spent at Hyatt
• Chip-Enabled Hyatt Credit Card for added • Two bonus points for every $1 USD spent
convenience and security at restaurants, on airline tickets purchased
directly from airlines, and at car rental agencies
Hotel Responsibility
Hotels are not financially responsible • One additional free night every year on the
for Hyatt Gold Passport bonus points Cardmember’s anniversary at any Category • One bonus point on every $1 USD spent
earned through the credit card.
1-4 property on the Hyatt credit card anywhere else
Applying for The Hyatt Credit Card
You or any interested guest can apply
for a Hyatt Credit card at chase.com
Earning Options
Hyatt Gold Passport offers members the flexibility of choosing one of i Ways to Earn
three frequent traveler benefits for each Hyatt stay: Hyatt Gold Passport
points, miles/points with a participating Travel Partner program, or M
life Tier Credits.
Hyatt Gold Passport has relationships with numerous Travel Partners,

such as air, rail and car rental programs, allowing members to earn
Selecting HGP Points p.27 Selecting Travel Partner
travel partner miles or points when they stay at a Hyatt hotel. Hyatt Hyatt Gold Passport members will Miles or Points p.28
Gold Passport also has a relationship with M life, the loyalty program of receive five points for every eligible Hyatt Gold Passport members can
dollar spent at Hyatt hotels. Earning choose to earn miles or points with
MGM Resorts, allowing guests to receive M life Tier Credits for a Hyatt
will default to Hyatt Gold Passport participating Travel Partners for their
stay. Additionally, guests can earn Hyatt Gold Passport points when points unless a member indicates stay at a Hyatt hotel.
transacting with some of these Travel Partners. otherwise.
Guests must be Hyatt Gold Passport members in order to earn with a

Travel Partner program for their stay at a Hyatt hotel.
Selecting M life Tier Credits Earning HGP Points with

p.29 Travel Partners p.30
Hyatt Gold Passport members can Members can earn Hyatt Gold Pass-
choose to earn eight M life Tier Cred- port points when spending eligible
its per eligible dollar charged to their dollars with certain travel partners.
room while staying at a Hyatt.
Double Earning is Prohibited

Members must choose either Hyatt Gold Passport
points, Travel Partner miles or points or M life
Tier Credits for their stay.
Earning Options
Selecting Hyatt Gold Passport Points

Hyatt Gold Passport members who choose to receive points for their stay
When a member has
will earn five points for every eligible U.S. dollar charged to their room.
For hotels outside of the United States, points will be awarded based on
chosen to receive
local currency converted to U.S. dollars. Hyatt Gold Passport
To receive Hyatt Gold Passport points for a stay: points for their stay,
• Member must provide their Hyatt Gold Passport membership number the points are
• Member must be a registered guest staying at the hotel automatically generated
• Name on the Hyatt Gold Passport membership account must exactly
match the name on the reservation for the guest to receive points
by the system
– i .e. The name on the reservation states Henry Smith, but the name upon checkout.
on the membership account is Richard Smith. The reservation
must be changed to Richard to match the name on the membership
account
• Member’s Hyatt Gold Passport membership number must be entered

on the guest’s stay record
When a member has chosen to receive Hyatt Gold Passport points for their
stay, the points are automatically generated by the system upon checkout.
HGP Bonus Points

Remind Platinum and Diamond members that
they receive a point bonus when selecting Hyatt
Gold Passport points for their stay. Platinum
members receive a 15% bonus and Diamond
members receive a 30% bonus!
Earning Options
Selecting Travel Partner Miles or Points

Guests must be Hyatt Gold Passport members in order to receive miles
or points in a Travel Partner program for their stay at a Hyatt hotel. Hyatt
Gold Passport has partnered with numerous travel partners, including
air, rail and car rental programs, allowing members to qualify for Travel
Partner miles or points when they stay at a Hyatt hotel.
Guests choosing miles will earn 500 miles per stay with their chosen
Travel Partner when they pay an Eligible Rate. The use of the term
“miles” is a generic term that refers to all Travel Partner currency.
Earning will vary by airline. For exact earning amounts, please visit
goldpassport.com/gp/en/earning/with_hyatt.jsp .
To receive Travel Partner miles or points for a stay: When choosing miles or points:
•G
uest must be a Hyatt Gold Passport member and provide both travel •T
ravel with a travel partner during a stay is not required to receive miles
partner and Hyatt Gold Passport membership numbers
•M
iles will only be awarded with one Travel Partner program per stay,
– I f guest is not a member of Hyatt Gold Passport, the guest must regardless of the number of nights or rooms for which the guest
be enrolled. personally pays
• Guest must pay an Eligible Rate •M
ember will still earn credit toward Hyatt Gold Passport tier status
• Name on travel partner membership card must exactly match the name •D
ouble earning is not allowed
on the reservation
For instructions on how to process Travel Partner miles, see the Issuing
Travel Partner Points procedures. p.61
Participating Travel Partners

Hyatt has partnered with over 25 different travel
organizations. For a complete list of Travel Partners,
please visit hyatt.com
Earning Options
Selecting M life Tier Credits

Hyatt Gold Passport partners with M life, the loyalty program of MGM
Resorts, allowing guests to receive M life Tier Credits for a Hyatt stay.
Guests who are members of the M life rewards program are able to
request M life Tier Credits for a Hyatt stay. Guests will receive eight
M life Tier Credits per eligible dollar charged to the member’s room.
To receive M life Tier Credits for a stay: When choosing M life Tier Credits:
•G
uest must be a member of both Hyatt Gold Passport and the M life • M life Tier Credits will only be awarded on the member’s room,
loyalty program regardless of the number of rooms for which the guest personally pays
– I f guest is not a member of Hyatt Gold Passport, the guest can be • Double earning is not allowed
enrolled at time of check-in
• Member will still earn credit toward Hyatt Gold Passport tier status
• Guest must provide valid Hyatt Gold Passport and M life membership
numbers in order to earn Tier Credits For instructions on how to process M life Tier Credits, see the Issuing
Travel Partner Points procedures. p.61
• Guest must pay an Eligible Rate
• Not valid at Grand Hyatt Macau or Hyatt Residence Club properties

Earning Options
Earning Hyatt Gold Passport Points with Travel Partners

Members can also earn Hyatt Gold Passport points when utilizing
A Hyatt stay is
eligible travel partners. not required to receive
Car Partners Hyatt Gold Passport
Hyatt Gold Passport members can earn 300 Hyatt Gold Passport bonus
points when renting a car from Avis®.
bonus points
To receive Hyatt Gold Passport bonus points for an Avis® car rental:
for a car rental.
•M
ember must provide their Hyatt Gold Passport membership number
to the car rental reservation agent at time of reservation or at the car
rental counter
•A
Hyatt stay is not required to receive Hyatt Gold Passport bonus points
for a car rental
M life Resorts
Hyatt Gold Passport members can earn and redeem Hyatt Gold Passport
points at participating M life Resorts, including Bellagio®, MGM
Grand® and Mandalay Bay®. All eligible nights and stays at participating
M life Resorts will count toward Hyatt Gold Passport tier status. To
receive Hyatt Gold Passport points for M life Resorts, the guest must Members may earn both Hyatt Gold
be a member of both Hyatt Gold Passport and M life and provide their Passport points and M life Tier Credits
when staying at participating
membership numbers at check-in. M life Resorts.
Participating M life Resorts

A complete listing of participating M life
resorts can be found on hyatt.com
4 Point Redemption i Awards
Hyatt Gold Passport members may redeem their Hyatt

Gold Passport points for a variety of exciting awards.
Hyatt Gold Passport members may choose to redeem their points as
registered guests and non-registered guests. Registered guests may Incidental Charges p.32 Free Night Awards p.33
redeem their points for eligible incidental charges, as well as for free or Members can redeem Hyatt Gold Members can redeem points for Free
discounted nights and room upgrades. Non-registered guests may use Passport points for a dollar amount to Nights in standard, suite and Club rooms.
be put towards any incidental charges.
their points toward dining and spa experiences at participating Hyatt Standard Room p.33
Club and Suite p.34
food and beverage and spa outlets.
Room Upgrades p.35 Points + Cash Awards p.36

Members can redeem Hyatt Gold Members can combine a fixed
Passport points for upgrades to Club amount of points and a paid rate to
and suite rooms. receive a discounted night.
Dining and Spa Outlets p.37

Members can redeem their
points for eligible purchases
at participating Hyatt food and
beverage and spa outlets.
Incidental Charges
Hyatt Gold Passport members have the ability to instantly redeem Hyatt i Dining, Spa and More Award Chart
Gold Passport points for eligible incidental charges (non-room revenue)

posted to the room, upon check out. Points Value (USD)
2,000 $10
Redemption Requirements
5,000 $25
• Redemption may only take place at the time of checkout 10,000 $50
• A maximum of one award may be redeemed per stay 12,000 $75
15,000 $100
• Points are deducted according to the Hyatt Gold Passport award chart
20,000 $150
values
32,000 $250
–M
embers will not receive a refund for any unused portion
60,000 $500
of the award
120,000 $1,000
• In the event a member redeems an award for a portion of Eligible
Redemption Charges, the remaining eligible incidental charges become The Dining, Spa and More Award Chart will reflect local currency outside of the U.S.
ineligible for earning Hyatt Gold Passport points.
Example
If a guest with a $60 bill uses 5,000 points (i.e., $25 of
the bill), the remaining $35 of the bill will be ineligible
for earning Hyatt Gold Passport points.
Free Night Awards

i Standard Room Redemption Charts
Standard Room
Hyatt Gold Passport members may redeem their points for a Free Night
Award. The point values required to earn a free night in a standard room
at the seven different hotel categories are illustrated in the table to
the right.
Standard Room at Full Service and HP/Hh Hotels Worldwide

• No blackout dates or inventory controls
Free Night Points Required Per Room,
• Reservations must be made in advance via Hyatt.com or by contacting a Hotel Category Per Night (Standard Room)
Global Contact Center (GCC)
1 5,000
• Free Night Awards available based on RACK/Standard room availability 2 8,000
3 12,000
• Awards do not apply toward incidental expenses or service charges
4 15,000
• Hotel minimum length of stay (MLOS) requirements apply 5 20,000
• Credit card guarantee required 6 25,000
7 30,000
• Hotel cancellation and no-show policies apply
– i.e., one night room and tax Standard Room at All Inclusive Resorts
– Points are returned to member’s account Points Required Per Room, Per Night
Single or Double Occupancy only
Additional Points
Hotel Name
per Person
Standard Room Suite Room
Hyatt Zilara Cancun 25,000 40,000 12,500
Hyatt Ziva Los Cabos 20,000 32,000 10,000
Members must call 800-228-3360 or their nearest Global Contact Center to book award stays
Hotel Categories at Hyatt Zilara and Hyatt Ziva.
Find out what category your hotel falls into
for award redemption by visiting hyatt.com
Free Night Awards

i Club and Suite Award Night Redemption Chart
Club and Suite
The accompanying chart outlines the number of points that are required
to earn a Free Night Award for Club and Suite room nights at the seven
different hotel categories.
• I nventory managed at hotel level

Free Night Points Required Per Room, Points Required Per Room,
• Reservations must be made in advance via gp.com or by contacting a Hotel Category Per Night (Regency Club®/ Per Night (Suite)
Global Contact Center (GCC) Grand Club®)
1 7,000 8,000
• Suite Free Night Awards:
2 12,000 13,000
–V
alid for standard suites (defined as each participating property’s
3 17,000 20,000
introductory suite category), and two-bedroom accommodations at
4 21,000 24,000
HYATT house
5 27,000 32,000
– Three night minimum length of stay required
6 33,000 40,000
• Awards do not apply toward incidental expenses or service charges 7 39,000 48,000
• Credit card guarantee required

– i.e., one-night room and tax
– Points are returned to member’s account
Room Upgrades
The chart on this page shows the number of points required to upgrade a i Club and Suite Upgrade Redemption Chart
paid stay to a Club room or suite. Required points are on a per-night basis.
• I nventory managed at hotel level
• Reservations must be made in advance by contacting a Global Contact

Center (GCC)
Award Type Point Requirement Per Night
• Suite Upgrade Awards:
Regency Club®/Grand Club® Upgrade 3,000
–V
alid for standard suites defined as each participating properties
Suite Upgrade 6,000
introductory suite category, and two bedroom accommodations at
HYATT house
• Credit card guarantee required

– i.e., one night room and tax
Points + Cash Awards

Points + Cash Awards allow members to redeem their points for a i Points + Cash Award Redemption Chart
standard room using a combination of a paid rate (cash) and Hyatt Gold
Award Point Paid Rate HGP Compensation
Passport points. Point and paid rate requirements are fixed for each Hyatt
Category Requirement Requirement (USD) Value (USD)
Gold Passport award category (Category 1-7). Hotels will receive the rate
1 2,500 $50 $20
revenue associated with the award, in addition to the Hyatt Gold Passport
compensation for the points redeemed. 2 4,000 $55 $35
3 6,000 $75 $50

Redemption Requirements 4 7,500 $100 $60
• Reservations must be made in advance by contacting a Global Contact 5 10,000 $125 $80
Center (GCC) 6 12,500 $150 $100
7 15,000 $300 $120

• Credit card guarantee required The award chart is published in U.S. Currency; however, rates will be converted to a
hotel’s local/selling currency within RESERVE (if applicable). Hyatt Gold Passport
will evaluate currency conversion rates and make adjustments as needed.
– i.e., one night room and tax
Diamond Suite Upgrade RESERVE

Diamond members may redeem their Diamond Suite Hyatt’s Central Reservation System
Upgrade Award in conjunction with Points + Cash awards. for all hotels worldwide.
Dining and Spa Outlets

Hyatt Gold Passport members may redeem their points as non-registered i Dining, Spa and More Award Chart
guests for any eligible purchase at participating Hyatt food and beverage Hyatt Gold Passport points will be converted to the dollar values listed below.
or spa outlets.
Points Value (USD)
Eligible purchases include 2,000 $10
5,000 $25
• Beverages (non-alcoholic)
10,000 $50
• Food
12,000 $75
• Golf/golf retail 15,000 $100
20,000 $150
• Hyatt gift card
32,000 $250
• Parking (day rate, self, valet) 60,000 $500
• Retail 120,000 $1,000
• Health club—day pass
• Spa—day pass
• Spa retail
• Spa services
• Tennis (merchandise, services)
• Tobacco
According to local laws and jurisdictions,

5 SPECIAL OFFERS
My Elite Rate
Hyatt hotels worldwide will offer a 20% savings off the Hyatt Daily Rate
My Elite Rate will be
to Hyatt Gold Passport Platinum, Diamond, Lifetime Diamond, Diamond
Premier and Courtesy Cardmembers for reservations booked and
applicable at all
actualized, January 7, 2014 through December 31, 2014. My Elite Rate Hyatt hotels & resorts
will be applicable at all Hyatt hotels & resorts worldwide, excluding Hyatt
Zilara and Hyatt Ziva. worldwide, excluding
Redemption Requirements Hyatt Zilara
Reservations must be made in advance via Hyatt.com or by contacting and Hyatt Ziva.
a Global Contact Center (GCC)
• Voice Reservations: Upon confirmation of tier status and

rate availability, RESERVE will return the My Elite rate
• Hyatt.com Reservations: Member must login to Hyatt.com,

and upon confirmation of tier status and rate availability,
the My Elite Rate will return
frequently asked questions
Q : What is the difference between an eligible stay and an eligible night? Q : Is a Hyatt Gold Passport membership activated as soon as a new member signs up?
A:A
n eligible stay is when a guest pays an Eligible Rate for the length of A:N
o, a Hyatt Gold Passport membership is not activated until they
their stay at a Hyatt hotel. An eligible night is when a guest pays an spend at least one eligible dollar at a Hyatt hotel.
Eligible Rate for a single night at a Hyatt hotel. Therefore, a stay can
For more information on membership details see p.07
be a variable length of time, and is considered the length of time a
guest spends at a Hyatt hotel between check-in and checkout, whereas
Q:C
an guests earn Travel Partner miles or M life Tier Credits when they are a
a night is singular. For example, if a guest stays at a Hyatt for four non-registered guest spending money at participating Hyatt outlets?
nights and pays an Eligible Rate, they accumulate four eligible nights A:N
o, at this time Hyatt Gold Passport members can only receive Travel
and one eligible stay that count towards Hyatt Gold Passport tier status. Partner miles or M life Tier Credits in lieu of Hyatt Gold Passport
For more information on stay eligibility see The Earning Structure p.14 points when staying as a registered guest and paying an Eligible
Rate. However, Hyatt Gold Passport points can be converted to Travel
Q : Is there a benefit to a member selecting Hyatt Gold Passport points over Travel Partner miles at a later date.
Partner miles or M life Tier Credits?
For more information on earning points with travel partners see p.28
A:T
here is no explicit benefit for non-tier members, however Platinum
members receive a 15% point bonus each time they select Hyatt Gold
Q : Can guests redeem more than one reward per stay?
Passport points for their stay, while Diamond members receive a 30%
A: es, members can redeem points for a Free Night Award and redeem
Y
point bonus when selecting Hyatt Gold Passport points for their stay.
a Dining, Spa and More Award toward incidentals at the time of
For more information on earning options see p.26 checkout.
For more information on Incidental Charges Awards see p.32
REVIEW
Reference Questions
1 How can an Associate participate in Hyatt Gold Passport and receive 6 What are the different ways that a member can redeem Hyatt Gold
Hyatt Gold Passport points? Passport points for a free or discounted night?
See Associate Membership p.13 See Point Redemption p.31
2 What are the major distinctions between Platinum and Diamond 7 What are three items that a non-registered guest can redeem Hyatt
membership tiers? Gold Passport points for?
See Membership Tiers p.07 See Dining and Spa Outlets p.37
3 To whom does Hyatt Gold Passport offer specialty memberships like 8 How many Hyatt Gold Passport points does it take for a guest to
Diamond Premier and Courtesy Card? upgrade to a Club room? To a suite?
See Specialty Tiers p.12 See Room Upgrades p.35
4 What are examples of Eligible Rates that registered guests can pay to 9 How many travel partner miles can a guest earn in lieu of Hyatt Gold
earn Hyatt Gold Passport points? Passport points per stay?
See Eligible Rates for registered guests p.16 See Selecting Travel Partner Miles p.28
5 What is the main difference between an eligible and ineligible 10 Can guests receive M life Tier Credits for more than one room for
purchase for a non-registered guest? which they personally pay during a single stay?
See Purchase Eligibility for non-registered guests p.22 See Selecting M life Tier Credits p.29
REVIEW
Test Your Knowledge
1 4 6 9
True or False:
How can an Associate participate A Platinum member arrives at the Which of the following is not
in Hyatt Gold Passport and receive hotel to check in. What additional Hyatt Gold Passport members reason for issuing QAR bonus
awards? percentage will she receive if she must wait until they have enough points?
chooses to receive Hyatt Gold Hyatt Gold Passport points for a
A: If they are a Hyatt Credit Card A: Delayed check-in
cardmember Passport points for her stay? Free Night Award to use points B: Group noise disturbances
B: I f they have been a Hyatt Associate for A: 15%
towards their room charge. C: Unclean guest room/linens
over one year B: 10% D: Late airport transfer
C: I f they are on personal travel and paying C : 25% 7 E: None of the above
an Eligible Rate D : 7% Which is not an eligible payment
D: Both A and C are correct E: he will not receive any additional per-
S method when trying to earn Hyatt 10
E: Both A and B are correct centage
Gold Passport points as a non- True or False:
registered guest? The number of Hyatt Gold

2 5
Passport points needed to redeem a
A: Cash
For every eligible dollar spent, Members can redeem their Hyatt Free Night Award at an all inclusive
B: Check
Hyatt Gold Passport members earn Gold Passport points for which of resort is dictated by the same
C: Room Charge
how many Hyatt Gold Passport the following items? D: Hyatt Credit Card Award Chart as full-service hotels.
points? A: Beverages E: Debit Card
(both alcoholic and non-alcoholic)
A: 1
B : Spa services
B:5 8
C : Food
C : 10 True or False:
D : Internet service
D:2
E : B, C, and D Hyatt Gold Passport memberships
E: None of the Above
never expire.
3
True or False:
A member can earn Hyatt Gold

Passport points and M life Credits
during a stay. For Answers see p.220
Arrival Procedures Enrolling New Members Issuing Points & Miles Redeeming Points & Awards Payment Methods FAQs Review
front desk staff, hosts and gallery hosts
serving our
registered guests
front desk staff, hosts and gallery hosts
serving our
registered guests Refer to this section any time
1 Arrival Procedures p.44

The Front Desk Associates, Hosts and Gallery Hosts put
a human face to Hyatt, serving as our guests’ main point 2 Enrolling New Members p.50
of contact throughout each stay. As such, everything these 3 Issuing Points & Miles p.56
Associates say and do is an opportunity to engage them

4 Redeeming Points & Awards p.62
in Hyatt Gold Passport. This section gives you what you
need to make every member experience as smooth and 5 Payment Methods p.71
inviting as possible.
1 Arrival Procedures i Arrival Topics
Greeting Guests
The Hyatt Gold Passport experience begins with a How to greet an existing Hyatt Gold
Passport guest, and generate aware-
genuine welcome. For every arriving guest, there are ness for non-members.
a number of things you can do immediately to create Greeting Guests p.45
a truly outstanding stay.

This section will give you what you need to get acquainted
with a member, existing or new.
Determining Membership
How to identify a Hyatt Gold Pass-
port member and add the right infor-
mation to a member’s reservation.
Member Identification and Lookup

(Opera and WinPM) p.46
Member Detail Lookup

How to quickly and easily access
a member’s detailed account
information.
Member Account Browse

(Tools App) p.47
Member Account Summary

(Tools App) p.48
GP Tools Application
A web-based program available to all Associates that
houses Hyatt Gold Passport member information.
Greeting Our Guests

Every arrival is an opportunity to build loyalty with our guests.
As you greet each guest, ask whether or not they are a Hyatt Gold
Passport member. Then, follow the corresponding procedure
shown here.
Greeting a Hyatt Gold Passport Member Greeting a Non-Hyatt Gold Passport Member
1 Check
the reservation to see whether or not the guest is a 1 O
ffer to enroll them in Hyatt Gold Passport.
Hyatt Gold Passport member (see procedures in following section).
2 Follow the procedures for Enrolling New Members on p.50

2 Thank
them for their loyalty.
• Example: “Dr. Smith, we have your Hyatt Gold Passport membership on file;
thank you so much for your loyalty to Hyatt.” Talking Points for Non-Members
When offering to enroll a potential new member,

be sure to mention the following:
3 Ask
whether they’d like to earn Hyatt Gold Passport points
or Travel Partner benefits. • Complimentary
• If they choose Hyatt Gold Passport points, add their membership number • Very quick process
to the reservation. • Start earning five points per dollar on this stay on eligible charges
• If they choose Travel Partner, add their HGP membership number AND • Points = Free Nights
their Travel Partner membership number to the reservation. • Example: “I have the necessary information, let me get you your new HGP
• For the requirements for each earning option, refer to the Earning Options number so you can start earning points towards Free Nights.”
section on p.26
Determining Membership
Member Identification Lookup

During check-in, ensure that the relevant Hyatt Gold Passport member
information has been added to their reservation.
Member Identification and Lookup (Opera & WinPM)
Determining a Guest’s Hyatt Gold Passport Membership Adding Member Account Information
Look to see if the guest’s Hyatt Gold Passport membership number If a guest’s Hyatt Gold Passport membership number is not present, you can look
is on the reservation. it up and then add it to the reservation.
1 In Opera: Member Number 1 Opera:

Member Type > GP Lookup
2 In
WinPM: Guest Address, Profile Name 2 WinPM:

HGP Lookup > HGP Lookup
Member Account Browse
Browsing for Member Details (Tools Application)
To browse detailed member accounts, utilize the navigation menu

5 Select
the correct account by clicking on “Account No.”
on the left side of the screen.
• Alternate name may also appear in local language.
1 Select
“Browse.”
2 Enter
as many fields as you can to narrow down search.
3 Select
“Apply Filters.”
6 View
“Account Summary Detail.”
•T
his gives the breakdown of the member’s current points, qualified
stays Year to Date, Tier Status, qualified nights Year to Date,
tier expiration and lifetime points.
4 Select
“Alternate” to browse accounts in your local language.
The “Quick Search” feature on the Tools Application home page lets
you search for a member account by last name or account number.
Account Summary
Viewing the Account Summary (Tools Application) PART 1 OF 2
From the account summary page, use the “tabs” to make seven different selections:
Last 5 Corr, Last 5 Promo, Stays, Last 5 Non-Stays, Awards, Bonus and Adjustments.
Last 5 Corr Stays

This will reflect the last five correspondences that have been documented from Hyatt This will reflect all of the stay activity that has been recorded to the Hyatt Gold Pass-
Gold Passport. This will include card requests, password requests and any retro ac- port account. Click on the hotel name to find out detailed information about a specific
tivity requests or interaction documentation. Clicking on any of the dates will bring stay. After clicking on the specific stay, it will give you a breakdown of the stay includ-
additional information about the correspondence. ing base points, bonus points, specific bonuses earned, tier bonuses earned, etc.
Last 5 Promo
This will include the last five promotional offers the member participated in. It will
show the date they were registered into the promotion as well as the start date and
end date of the promotional offer. Clicking on any of the Promotions will bring up
additional information on the promotion.
Procedure continues next page

Account Summary
Viewing the Account Summary (Tools Application) PART 2 OF 2
Last 5 Non-Stays Bonus

This will reflect all of the eligible spend as a non-registered guest that has been This screen will reflect any bonuses posted to the account. Click on the specific bonus
recorded to the Hyatt Gold Passport account. Click on the hotel name to find out to see more detail.
detailed information about the specific earnings.
Awards
You may view the awards that have been issued to or from the member’s account.
This includes promotional awards, Hyatt Credit Card awards and Diamond Suite Up-
grade awards. Adjustments
All point adjustments made to this particular membership account will be
Click on the award to see detailed information regarding the specific award. This will
documented within this tab. Type of adjustments include Hyatt Credit Card,
provide the Award Code, Status, Used By, Nts Used, Reservation Number, Folio No.
Guest Relations and Other.
Stmt Date and Comp Date.
Procedure ends here

2 Enrolling New Members i Enrollment Topics
Once you’ve engaged a potential Hyatt Gold Passport

member, it’s important to make the transition as quick
and easy as possible.
At Hyatt, we have highly streamlined procedures that will make the
process pleasant for them, and seamless for you.
Enrolling through a
This section will give you complete directions on enrolling new Property Management System (PMS)
How to enroll members using Opera or WinPM.
members, no matter which software system your hotel uses.
Procedures for Opera/WinPM p.51
Enrolling through the Tools Application

How to enroll new members through the Hyatt
Gold Passport Tools Application.
Express Enrollment p.52
Procedures for the Tools App p.53
Enrolling Through the PMS

Follow the steps on this page to successfully enroll a new Hyatt Gold Property Management System (PMS)
The operating system that your hotel uses to manage all operational
Passport member using your hotel’s PMS.
procedures on property. Hyatt hotels use two: Opera and WinPM.
Enrollment Procedure for Opera & WinPM
1 For
Opera: Select ‘Enrollment’ (Ellipsis, Options, Enrollment) 2 Ensure
that your Employee Tracking Number is added to enrollment.
3 Required
information on profile
• First Name • City

• Last Name • Country
• Address Type • Preferred Language
• Address • Email Address1
• Zip/Postal Code • Earning Preference2
1
lease note that while Email Address is not a required field within Opera, this information should be requested
P
at every enrollment and entered when possible. An email address allows us to communicate with the member
between stays and helps us to better anticipate guest needs.
2
If earning preference is miles, a Travel Partner membership number is required.
For WinPM: HGP Enroll
4 Give new HGP number to member via marketing collateral.
Get credit for your enrollments!

Don’t forget to make sure your Employee Tracking Number is
entered—each new enrollment earns you one Associate Rewards
point, which can be redeemed quarterly for a variety of rewards.
Enrolling Through the Tools Application
Express Enrollment (Tools Application)

There may be times when a guest is interested in joining Hyatt
Gold Passport, but doesn’t have time to provide complete address
information. In that case, verify the guest’s email address and utilize
the Express Enrollment function.
Express Enrollment in the Tools Application
1 Click on “Express Enrollment.” 3 C

omplete First Name, Last Name 4 Indicate Communication Preferences.
and Email Address.
2 R
ecord Employee Tracking Number. 5 Communication
Preferences are defaulted to ‘Yes’
to expedite the enrollment process. Click “Submit”
at the bottom of the page.
Enrolling New Members (Tools Application)

Associates can enroll new Hyatt Gold Passport Members through the
Hyatt Gold Passport Tools Site using the process outlined below.
Enrollment Procedure in Tools Application PART 1 OF 2
1 Click on “Member Enrollment” from the left-hand navigation menu. 3 The Spirit Code/Facility ID will self populate based upon login
• If you work at more than one hotel or reservation center, you will need to select
the correct Spirit Code/Facility ID.
4 Enter
Employee Tracking Number
•Y
ou can find this number next to your name at the top of the screen within
Tools. Each Associate has a unique tracking number.
5 Leave
the “Gold Passport #” field blank
•T
his number will automatically populate with the member’s new Hyatt Gold
Passport number upon submission.
2 Use
the pull down menu to select the Source Code. Get credit for your enrollments!
Don’t forget to make sure your Employee Tracking Number is
• Hotels use code “Hotel Internet Enrollment”
entered—each new enrollment earns you one Associate Rewards
• Sales Team use code “Hyatt Gold Passport Planner Enrollment” point, which can be redeemed quarterly for a variety of rewards.
Procedure continues on next page

Enrolling New Members (Tools Application)
Enrollment Procedure in Tools Application PART 2 OF 2
6 Ensure the email address is entered and accurate. 8 Once

the information is complete, click “Submit” in the lower, right-hand corner of
the page.
7 Enter
the member’s contact information into the appropriate fields
9 You
will receive a message saying “Data Saved”
• Primary member information marked with an asterisk is required.
• Alternate member information can be entered in the local language • This message will tell you the guest name and the new account number.
if the information is different from the primary member information. • If you selected YES for Employee Tracking, the message will show the
Employee Tracking Number in red.
Procedure ends here

Address Standardization Override

The Address Standardization
Override function will
allow you to complete the
enrollment even though
Address Standardization Override Function the address may
Hyatt Gold Passport uses an address standardization function that verifies the not be recognized.
address being entered on the enrollment page is a valid address. There are times
where you have confirmed the address and the system still doesn’t recognize it.
The Address Standardization Override function will allow you to complete the
enrollment even though the address may not be recognized.
If the Tools Site doesn’t recognize the address, you will receive a message as
noted below. Verify that you have the correct address, street address, spelling
and zip code. If everything is correct click “Submit” at the bottom of the page.
You may continue to enroll another guest from the same page by clicking “Next.”
Address Standardization
A process built into the Tools Application that verifies the location
and validity of any address entered into the system.
3 Issuing Points & Miles i Arrival Topics
As part of their earning options, members may choose to

earn Hyatt Gold Passport points during their stay.
Point issuance is assigned by membership tier, but there are a few other
ways that members may earn points. Point Issuance by Tier Extended Stay
A recap of the point-earning These members must check out and
structure for registered guests. back in mid-stay, requiring a set of
This section takes you through the different ways that members may procedures to keep their accounts
Overview p.57
earn Hyatt Gold Passport points. accurate.
Extended Stay Procedures p.58
Quality Assurance Travel partner points

& Relocation Bonus Members who choose to earn
Members who experience a miles instead of HGP Points require
relocation or service disruption a different procedure.
may be eligible for extra points.
Overview p.61
Quality Assurance & Relocation
Bonus Procedures p.59
Point Issuance by Tier

Hyatt Gold Passport points are automatically generated by the system i Points by Tier
upon checkout. The following is a quick overview of the point-earning

Membership
structure for registered stays per each relevant membership tier. • Five points for every eligible US dollar spent
Full program and hotel benefits are outlined in detail on p.62 Platinum
• Five points for every eligible US dollar spent
• 15% point bonus when choosing to earn HGP points for their stay
Diamond
Lifetime Diamond
Hyatt Credit Card Cardmembers

• Three HGP bonus points for each $1 USD spent at any Hyatt (eligible & ineligible)
– In addition to standard program earning of 5 points per eligible dollar spent at
Hyatt when paying with Hyatt Credit Card
• Two HGP bonus points for each $1 USD spent at restaurants, on airline tickets
purchased directly from airlines, and at car rental agencies
• One HGP bonus point on every $1 USD spent on the credit card everywhere else
Courtesy Cardholders
• 30% point bonus when choosing to earn points for their stay
• 1,000 bonus points per stay
Registered Stay
The period of time a guest is registered in the hotel
from the time they check in to the time they check out.
Issuing Points for Extended Stays

Extended Stay Procedure
To award Hyatt Gold Passport points and tier/stay credit mid-stay, the
hotel must check the extended stay member out, create a new stay record
1 Check member out of current reservation.
assigning the same room number, and check the member back in.
Please keep in mind that when creating a new stay record for the guest, 2 Create new reservation for remaining portion of stay.
the room number must be the same—this will ensure that Hyatt Gold
Passport points will not be awarded twice. 3 Assign same guest room.
4 Check guest in to new reservation.
How does this procedure support members?

By checking out the guest, the stay record will be extracted from the hotel’s PMS
and the proper points and stay/night credit will be automatically generated and
Extended Stay awarded to the member’s account. When the remainder of the member’s stay
A guest checked into the hotel for an extended period of time. record is checked out (with the same room number), Hyatt Gold Passport will
recognize the back-to-back stay, ensuring that double points and/or double stay/
night credit are not awarded to the member.
Whether or not to award points mid-stay depends on your local

Residential Tax Policy. Familiarize yourself with the guidelines
surrounding your local residential tax exemption before
checking out a reservation mid-stay.
Issuing Points for the Quality Assurance

& Relocation Bonus (QAR) i Hyatt Quality Assurance & Relocation Bonus Point Chart
Hyatt Gold Passport QAR bonus points are issued in instances of guest Full Service North America and Full Service International Hotels
relocation and service issues such as delayed check-ins, group noise
Bonus Cost to Overall Bonus Processing
disturbances, unclean guest rooms/linens, late airport transfers, lost/ Value
Reason
Hotel (USD) Code Procedures
misplaced packages, etc.
General Email completed form
5,000 $50 QAR5K
Compensation to gpcs@hyatt.com

10,000 $100 QAR10K

15,000 $150 QAR15K

18,000 $180 QAR18K

Variable $0.01/point QARVAR
Hyatt Place and HYATT house Hotels

Reason
Value Hotel (USD) Code Procedures

1,000 $10 QAR1K

2,500 $25 QAR25

5,000 $50 QAR5K

7,500 $75 QAR75
Quality Assurance & Relocation Bonus Email completed form

10,000 Guest Relocation $100 QAR10K
Hyatt Gold Passport bonus points issued to a member who to gpcs@hyatt.com
experiences a relocation or service issues such as delayed
check-ins, group noise disturbances, unclean guest rooms/ General Email completed form
linens, late airport transfers, lost/misplaced packages, etc. Compensation to gpcs@hyatt.com

& Relocation Bonus (QAR)
Issuing the Quality Assurance & Relocation Bonus
1 Print
out and complete the Hyatt Quality Assurance & Relocation Bonus
Authorization Form. See example on p.209
2 Enter
Hotel Information:
• Hotel name and SPIRIT code

• Hotel contact information (name, title, phone number and email address)
3 Enter
Hyatt Gold Passport Member Information:
• Hyatt Gold Passport member name

• Hyatt Gold Passport membership number
• Indicate bonus point value
• Indicate reason bonus point issuance (Be specific. Submissions
of “Guest Recovery” or “Service Failure” will be returned to the sender.)
•E
nsure that authorizing signature and date is completed
(Authorizing signature includes one of the following: General Manager,
AGM 1/AGM 2, FOM, DOR.)
4 Email
completed form to Hyatt Gold Passport Customer Service at
GPCS@hyatt.com and copy your General Manager.
Issuing Travel Partner Points

This section details the procedures to follow when a guest chooses
to earn Travel Partner miles instead of Hyatt Gold Passport Points.
Issuing Miles Issuing M life Tier Credits

A guest has the ability to choose to earn Hyatt Gold Passport members also can choose Remember, a guest can earn ONE or the
Travel Partner miles instead of Hyatt Gold to earn eight M life Tier Credits per eligible other per stay. They can either earn Travel
Passport points. Hyatt Gold Passport has over dollar on all Hyatt stays. Partner miles or Hyatt Gold Passport points,
never both. But, they can switch their earning
25 travel partners; check them out at preference for each new stay.
goldpassport.com/gp/en/earning/with_hyatt.jsp Issuing Miles or Tier Credits
Whether the guest chooses to earn miles or
M life Tier Credits, the operational procedures
are the same.
Issuing Miles or Tier Credits (Opera/WinPM)
Opera WinPM
1 E
nsure Hyatt Gold Passport membership number is 1 F
rom HGP Member Details Screen, 3 From Reservation Screen, select “Earning Pref.”
added on reservation and Travel Partner membership. select “Partners.”
4 Indicate miles for any travel partner.

2 Both need to be selected for guest to earn miles. 2 Select Partner membership number and attach.
4 Redeeming Points & Awards i Point & Award Redemption Topics
Hyatt Gold Passport members have a range of reward

options to choose from.
Among them is point redemption in exchange for Free Nights, dining,
Point Redemption Award Night Redemption
spa services and more. Along with these, Hyatt offers a few special ways How to redeem points for incidental How to redeem a registered guest’s
for them to take advantage of their memberships. charges, as well as non-room revenue. points for a free night.
Point Redemption Award Night Redemption

This section outlines various ways that a registered guest can redeem for Registered Stays p.63 Requirements p.64
their membership award. Award Night Procedures (Tools App)
p.66
Room & Suite Upgrades Points + Cash

How to upgrade a member based on An overview of the program and any
their member category. specific procedures that go along
with it.
Room Upgrade Requirements
& Procedures p.68 Points + Cash Requirements
& Procedures p.69
My Elite Rate
An overview of the promotion and any
specific procedures that go along with it.
My Elite Rate Requirements

& Procedures p.70
Point Redemption for Registered Guests

When checking out, Hyatt Gold Passport members can instantly redeem i Dining, Spa and More Award Chart
Hyatt Gold Passport points for eligible incidental charges (i.e., non-room Hyatt Gold Passport points will be converted to the dollar values listed below.
revenue) posted to the room.
Points Value (USD)
Redemption Requirements 2,000 $10
5,000 $25
• Redemption may only take place at the time of checkout.
10,000 $50
• A maximum of one award may be redeemed per stay.
12,000 $75
• Points are deducted following the Hyatt Gold Passport Award Chart
15,000 $100
values shown in the chart here.
20,000 $150
• Members will not receive a refund for any unused portion of the award.
32,000 $250
• In the event that a member redeems an award for a portion of Eligible
60,000 $500
Redemption Charges, the remaining Redemption Eligible incidental
120,000 $1,000
charges become ineligible for earning Hyatt Gold Passport points.
Non-Room Revenue
Charges incurred via eligible incidental charges during
a guest’s registered stay.
Award Night Redemption Requirements

Hyatt Gold Passport members can redeem their points for Award Nights
at all Hyatt hotels worldwide. Award Nights can be redeemed online or
through a Global Contact Center.
Members may enjoy Free Nights at Hyatt with as few as 5,000 Hyatt
Gold Passport points and no blackout dates.
i Hyatt Gold Passport Free Night Award (Points Required Per Night)
Category 1 Category 2 Category 3 Category 4 Category 5 Category 6 Category 7
1 Free Night 5,000 8,000 12,000 15,000 20,000 25,000 30,000
1 Free Night in a
7,000 12,000 17,000 21,000 27,000 33,000 39,000
Regency/Grand Club
1 Free Night in a Suite

(Minimum 3-night 8,000 13,000 20,000 24,000 32,000 40,000 48,000
award stay)
Award Night
Free night as a registered guest, earned by accruing
the required amount of Hyatt Gold Passport points
per award category.
Award Night Redemption Requirements

i Eligible spend for member to achieve an award night
Hyatt Gold Passport points will be converted to the dollar values listed below.
Processing No-Show/Cancellation Awards
All free night awards require a credit card to guarantee the reservation. Category USD
In the event a member no-shows or cancels an award reservation outside Category 1 $1,000 USD
the hotel’s cancellation policy, the hotel is to follow the hotel’s no-show/
Category 2 $1,600 USD
cancellation policy (i.e., charge one night’s room and tax at RACK rate).
Hyatt Gold Passport points are returned to the member’s account for any
no-show or cancelled award reservations. Category 4 $3,000 USD
Pre-Arrival Procedures
1 G
enerate arrival report for free night award rate plans (i.e., GPRM, PROGP,
ADZGP, GPCL, GPFS, HCFS, MSFSG).
2 E
nsure Hyatt Gold Passport Award Number is noted within the stay record:
Opera: Detail Daily Screen; WinPM:HGP Award
• If award number is not present, contact Hyatt Gold Passport Customer
Service to obtain award number and record within stay record.
– gpcs@hyatt.com
– 800.228.3360 or nearest Global Contact Center
3 Ensure compensation value/rate is confidential and routed to Window 2.
Congratulations!
The guest is enjoying a Free Night Award
at your hotel—great opportunity to celebrate!
Award Night Compensation in Tools Application

Award compensation is an automated process within your hotel’s PMS.
The following process should ONLY be used by hotels for exceptions to request
compensation for award stays.
Award Night Compensation Request Procedure (Tools Application)
1 Click on “Compensation” on the left navigation menu. 3 Click “Submit.” You will receive a page requesting the information to
be confirmed.
2 E
nter Given/First Name, Surname/Last Name, Location (will pre-populate), Stay
Check-in Date, Stay Checkout Date, Award Code, Award Check-in Date, Award 4 If the information is correct, click “Send for Compensation.”
Checkout Date, Room Number, Hyatt Gold Passport account number, Reservation
Number and Folio Number
• If Member was a No-Show, Check “No Show” Option.
5 A
fter the “Send for Compensation” has been selected, another page
will appear for another award redemption. Red text on the top of the page
will indicate if the award compensation request was successful.
(If Compensation Status Indicates Award is Invalid, Contact the Hyatt
Gold Passport Customer Service at gpcs@hyatt.com).
• Check “No Show Reservation” box if award reservation was a No Show and
charge member’s credit card one night’s room and tax at the prevailing rate.
Award Night Procedure in the Tools Application
Award Compensation Reports

Compensation reports are used to show awards that have been processed
for compensation for over a specific period of time.
Generate an Award Compensation Report
1 Click “Compensation Report.” 5 If you receive a File Download dialogue box shown below, click “Open.”
2 Location name should pre-populate.
3 Click “Check-in” or “Check Out.”
4 Enter date range and click “Submit Page.”
6 The Award Compensation Report will open as a PDF file in Adobe Acrobat.
Room and Suite Upgrades

Members may upgrade to more luxurious
i Hyatt Gold Passport Club and Suite Upgrade Point Requirement
accommodations with as few as 3,000 points

Point Requirement Per Night
in combination with their eligible paid nights.
Point values displayed are on a per night basis Regency/Grand Club Upgrade 3,000
in the accompanying chart. Suite Upgrade 6,000
1 Generate arrival report for point upgrade rate plans (i.e., GPRC, GPSU).
2 Ensure Hyatt Gold Passport Award Number is noted within the stay record.
Service to obtain award number and record within the stay record.
– gpcs@hyatt.com
– 800.228.3360 or nearest Global Contact Center
3 Complete room assignment based on upgrade award booked.
Diamond Suite Upgrades

Diamond Suite Upgrade Awards require a separate set
of requirements and procedures, spanning pre-arrival
to checkout. For this information, refer to the Diamond
Suite Upgrade document on p.203 of the Resources
section of this manual.
Redeeming Points + Cash Awards

The Points + Cash award allows members to redeem
i Points + Cash Award Requirements
for a standard room using a combination of a paid

Award Point Paid Rate HGP Compensation
rate (cash) and Hyatt Gold Passport points. Point and
Category Requirement Requirement (USD) Value (USD)
paid rate requirements are fixed for each Hyatt Gold
1 2,500 $50 $20
Passport award category (Category 1-7).
2 4,000 $55 $35
3 6,000 $75 $50
4 7,500 $100 $60
5 10,000 $125 $80
6 12,500 $150 $100
7 15,000 $300 $120
Rate Set-Up
•P
oints + Cash Awards reside in the • One rate plan per award category:
1 Generate arrival report for Point + Cash Awards. GOLD Market within a new Rate
Category (GPUA) Award Rate
Category Market Plan
2 E
nsure Hyatt Gold Passport Award Number is noted within • Inventory managed at hotel level
the stay record 1 GOLD GP1PC
• Valid on standard rooms only
2 GOLD GP2PC
•P
aid rate is eligible for Hyatt Gold
Service to obtain award number and record within stay record. 3 GOLD GP3PC
Passport points and tier status
4 GOLD GP4PC
•R
ate is tax exclusive (unless the
5 GOLD GP5PC
standard for a hotel is to include tax
in rates) 6 GOLD GP6PC
7 GOLD GP7PC
•R
eservation must be made by
contacting Global Contact Center
Please see Points + Cash rate SOP on HyattConnect for additional rate instructions.
Points + Cash is an Eligible Rate, meaning

Diamond members can book their Diamond
Suite Upgrade awards on a Points + Cash
reservation at full-service properties.
My Elite Rate My Elite Rate Procedures

Hyatt hotels worldwide will offer a 20% savings to Hyatt’s most loyal
guests for reservations booked and actualized between January 7, 2014 Pre-Arrival:
and December 31, 2014, at all Hyatt hotels worldwide, excluding Hyatt 1 P
re-assign room within the bed type booked, assuring compliance
Ziva & Hyatt Zilara. with Bed Type Guarantee.
This offer is valid only to Platinum, Diamond, Lifetime Diamond,

Check-In:
Diamond Premier, and Courtesy Cardmembers.
1 Standard check-in procedures apply.
Rate Set-Up Reservation Requirements

• My Elite Rate will reside in the SPEC • Reservations must be made in advance 2 Acknowledge membership status and thank guest for their loyalty to Hyatt.
Market, Rate Plan ELITRT via Hyatt.com or by contacting a Global
Contact Center (GCC)
• Inventory managed at hotel level 3 Elite member must be staying in the room.
• Voice Reservations: Upon confirma-
• Valid on standard rooms only tion of tier status and rate availability,
• Rate is tax exclusive (unless the standard RESERVE will return the My Elite rate
for a hotel is to include tax in rates) • Hyatt.com Reservations: Member must
• My Elite Rate is valid for member login to Hyatt.com, and upon confirma-
use only tion of tier status and rate availability,
the My Elite Rate will return
• My Elite Rate is valid for member only
My Elite Rate is an Eligible Rate, meaning Diamond

members can book their Diamond Suite Upgrade
Awards on My Elite Rate at full-service properties.
5 Payment Methods i Payment Method Types
Many Hyatt Gold Passport members travel to us on

business or via a third party where a City Ledger is set up
to handle their payments.
As with any individual member stay, these guests are eligible to earn
points for the charges associated with their stay.
Direct Bill/City Ledger
When short-term contracted groups are in house, and the group handles A quick overview of these accounts, and how they
the charges for our Hyatt Gold Passport members, the member is not correspond to Hyatt Gold Passport.
eligible to earn points for the charges that are paid by the company. Procedures p.72
This section takes you through the processes for handling

both payment methods.
Master Account/Posting Master

A quick overview of this payment method, and how
it corresponds to Hyatt Gold Passport.
Procedures p.73
Direct Bill/City Ledger Accounts

Transient guests can earn Hyatt Gold Passport points when a third
party is paying for all or for a portion of their individual guest charges.
This method does not include third-party payments associated with a
contracted group at the hotel, but instead a company or organization that
has credit established with a hotel for long-term billing (i.e., one month
to a year or more).
Procedural Overview
This section walks you through operational procedures
for Hyatt hotel’s two operating systems. Example of City Ledger Scenario
Sue Wilson is a Hyatt Gold Passport member who works for Deloitte and stays at
For Opera hotels: For WinPM hotels: the Hyatt Regency Irvine every other Monday night. Her room and tax charges are
• A company profile is setup for each • A City Ledger profile is setup for each paid for by the Deloitte City Ledger account. Deloitte is billed on a monthly basis
third-party payee with their third-party third-party payee with the hotel’s for these charges, and Sue earns member points on those charges and tier credit
accounting system number (Oracle, third-party accounting system number for her stay.
Scala, etc.) or AR# on the profile. (Oracle, etc.) on the profile.
• T he company profile is placed on indi- • Setup folio routing for a guest to create
vidual guest reservation. multiple folios.
• Window routing is setup on the • T he individual guest reservation is

individual guest reservation with the checked out, and payment is posted to
City Ledger payment method listed for the City Ledger/Direct Bill.
charges covered by the third party.
• T he individual guest reservation is

checked out, and payment is posted to City Ledger
the City Ledger. The payment method scenario in which
a third party is paying for all or a portion of
an individual’s guest charges.
Folio
A subset of charges on a guest’s stay record
that is assigned a separate payment method.
Transient Guest
A transient guest references business and personal
travelers not associated with an in-house group.
Master Account/Posting Master

Short-term contracted groups may elect to pay for the guest room charges
for their group attendees. In this scenario, all charges would be routed to
a Master Account, or Posting Master, set up for the group in house. Hyatt
Gold Passport members are not eligible for points for any charges that
are routed to a Master Account/Posting Master.
Procedural Overview
This section walks you through operational procedures
for Hyatt hotel’s two operating systems.
Example of Master Account Scenario
For Opera hotels: For WinPM hotels:

John David is a Hyatt Gold Passport member who is at the hotel for the
• A master account/posting master is set • A master account/posting master is set
American Medical Association conference. His room and tax charges are paid
up for the group in house. up for the group in house.
for by the American Medical Association and routed to their master account.
• Room routing is set up on the individual • Room routing is set up on the individual The American Medical Association settles its master account at the close of their
event. John does not receive tier credit or points for portion that was paid by
guest reservation to the assigned posting guest reservation to the assigned posting
the American Medical Association.
master for charges covered by the group. master for charges covered by the group.
• T he individual guest reservation is • T he individual guest reservation is

checked out, and only charges on the checked out, and only charges on the
guest folio are eligible for points. guest folio are eligible for points.
Master Account
The payment method scenario in which an
in-house group is paying for all or a portion of an
individual’s guest charges.
Q : Is there a way to retroactively add an Employee Tracking Number to a new mem- Q:H
ow do I know whether to award Hyatt Gold Passport points mid-stay for extend-
ber enrollment? ed stay guests?
A:N
o, the Employee Tracking Number must be present at the time of A:W
hether or not to award points mid-stay depends on your local
enrollment. Residential Tax Policy. Familiarize yourself with the guidelines
surrounding your local residential tax exemption.
For more information, see the Enrollment Procedures section on p.50
See the Extended Stay section on p.58 for more information.
Q : Is there a way to enroll a Hyatt Gold Passport member without collecting all of
their contact information? Q : What is the difference between City Ledger Accounts and Master Accounts?
A:U
pon check-in, contact information should be collected. This will A:C
ity Ledger Accounts are for transient guests where a third party will
auto-populate on the enrollment screen within your PMS. You also pay some or all of the guest’s charges. City Ledger Accounts are only
have the ability to complete an Express Enrollment through HGP established for companies or organizations that have credit established
Tools to enroll a new member without collecting complete contact with Hyatt for long-term billing. City Ledger Accounts allow individual
information. It is important if utilizing HGP Tools, the new HGP members to receive Hyatt Gold Passport points for their stay. Master
number is then added on their reservation in your PMS. Accounts are for short-term contracted groups, and are not eligible for
See the Express Enrollment procedure on (p.52 ) for a step-by-step overview Hyatt Gold Passport points.
of the procedure.
For more information, see the Payment Methods section on p.71
Q : Can a member earn points for stays prior to enrollment into Hyatt Gold Passport?
A:N
o, members can only earn points for stays from the time of
enrollment into Hyatt Gold Passport.
For more information, see the Issuing Points section on p.56
REVIEW
Reference Questions
1 What is an appropriate way to greet a Hyatt Gold Passport member? 6 In what situations would you issue bonus points through the Quality
Assurance & Relocation Bonus?
See Greeting a Hyatt Gold Passport Member p.45
See Issuing Points for the Quality Assurance & Relocation Bonus p.59
2 What are some of the benefits of being a Hyatt Gold Passport member
that you could tell a non-member about to convince them to join 7 What do you need to do to prepare for a guest who will be redeeming
Hyatt Gold Passport? a Free Night Award?
See Greeting a Non-Member p.45 See Award Night Redemption Requirements p.64
3 What are the different ways to enroll a new member? 8 How do Diamond Suite Upgrades differ from typical Room and Suite
Upgrades?
See Enrolling New Members p.50
See Room and Suite Upgrades p.68
4 What types of information do you find on a member’s account

summary? 9 How do you route a transient guest’s room charge to one folio and
incidentals to a second, separate folio?
See Viewing the Account Summary p.48
See Direct Bill/City Ledger Accounts p.72
5 What is different about awarding points for an extended stay guest?

10 What are the requirements for a guest to earn Hyatt Gold Passport
See Issuing Points for Extended Stays p.58
points as a transient guest?
See City Ledger Accounts p.72
REVIEW
Test Your Knowledge
1 3 5 7
What information do you need How do you submit a Quality When does point redemption take Which Hyatt Gold Passport
to use the Express Enrollment Assurance & Relocation Bonus? place for free night awards? membership award requires a
function? A : Submit the completed form to Hotel A: At time of redemption separate set of procedures for Suite
Finance B: Annually Upgrades?
Answer :
B: Request a form from Customer Service C: At check-in A: Membership
C:Submit the completed form to Customer D: At checkout B: Platinum
Service
C: Diamond
2 D: Contact your General Manager
6 D: Associate Membership
True or False:
True or False:
Hyatt Gold Passport point issuance 4
If a guest is a no-show or cancel on 8
is never impacted by your local True or False:
Residential Tax Policy. an Award Night, their Hyatt Gold Under what circumstances could
The operational procedures are the
Passport points go back into their a member staying under a Master
same for issuing Travel Partner
member account. Account earn Hyatt Gold Passport
miles and M life Tier Credits.
points?
Answer :
For Answers see p.220

Managing Associates Member Policies and Award Compensation Hotel Administrator Procedures FAQs Review
hotel management
working behind
the scenes
hotel management
working behind
the scenes Refer to this section any time
1 Managing Associates p.79

As a Hyatt hotel manager, your work behind the scenes
is tied to the face-to-face experiences that Associates and 2 Member Policies and
Award Compensation p.83
members have every day. This section equips you with the
information needed to support and reward your Associates to 3 Hotel Administrator Procedures p.92
help drive the overall success of Hyatt Gold Passport.

1 Managing Associates i Associate Management Topics
The success of your Associates is directly connected to the

support they receive from their managers.
As an advocate of Hyatt Gold Passport, your oversight and guidance play
an important role in ensuring an outstanding experience for Associates
and members alike.
This section gives you a straightforward look at the information needed Enrollment Reports p.80 Incentive Programs p.81
How to keep track of enrollments How to ensure that Associates
to help your teams succeed with Hyatt Gold Passport. within your property. are rewarded.
Associate Membership in HGP p.82

How to manage Associate membership in
Hyatt Gold Passport.
Enrollment Reports
Hyatt Gold Passport reporting provides results on the enrollments within
your property. Available in the Tools Application, these reports should be
retrieved, printed and displayed in the back of house on a weekly basis.
Enrollment Reports (Tools Application)
There are two ways to retrieve and view a Hyatt Gold Passport enrollment report.
Report by Associate Report by Business Segment

Incentive Programs
Hyatt Gold Passport offers an ongoing incentive program that
Associates receive
encourages your Associates to enroll new members by offering
rewards for their hard work. one Associate
Rewards point
Associate Rewards Program for every activated
The Associate Rewards Program recognizes individual Associates
enrollment
for every new activated member they enroll in Hyatt Gold Passport.
Associates can enroll in this program at any time and can redeem their they complete.
Associate Rewards Points quarterly.
• An Associate will receive one Associate Rewards point for every
activated enrollment they complete.
• For every 20 activated enrollments, 20 reward points will appear in

their rewards bank.
• T hese points are equivalent to $1 USD and redeemable on a quarterly

basis for a variety of items at www.goldpassport.programhq.com
–T
op items include the iPad mini, kitchen appliances, laptops,
electronics, recreational equipment and designer jewelry.
Employee Tracking Numbers

To participate in the Associate Rewards Program, Associates
must be assigned an HGP Employee Tracking Number and
apply it to their PMS User Profile.
Associate Membership in Hyatt Gold Passport Managing Associate Memberships

Associates may only participate in Hyatt Gold Passport if they apply for
and are issued the Hyatt Credit Card.
To ensure an Associate does not utilize their Hyatt Gold Passport number while
staying on an Associate rate:
After Hyatt Credit Card issuance, Associates earn all benefits of being
a Hyatt Credit Card Cardmember. To utilize the Hyatt Gold Passport 1 Run the Associate Arrival Report daily, inclusive of all Associate rate codes.
benefits associated with the Hyatt Credit Card, the Associate must be on
personal travel and paying an Eligible Rate. 2 If any Hyatt Gold Passport numbers are present, remove membership number
completely from PMS profile.
Any Associate traveling on a Hyatt Associate benefit rate will not earn
Hyatt Gold Passport benefits.
This includes:
• Associate Comp (HYCM) i Hyatt Credit Card Benefits
• Associate Leisure Rate (EMPL)

There are many benefits to being
• Associate Friends/Family Rate (EMFP) a Hyatt Credit Card cardmember.
To learn more about the benefits
• Associate Business Rates (EMBR)
and how to apply, see Hyatt Credit
Card at a Glance p.191
Member Policies and

2 award compensation i Member Policy Topics
You play an important role in the overall Hyatt Gold

Passport member experience.
Your Associates look to you and your expertise to help them
Award Compensation p.84 Quality Assurance &
serve our members.
How to ensure your hotel is properly Relocation Bonus p.88
compensated for Award Nights. How to manage procedures and point
This section provides you with a closer look about the inner-workings issuance around the QAR.
of various Hyatt Gold Passport membership topics.
Direct Bill/City Ledger Master Account/Posting Master

Accounts p.89 Policies p.90
How to manage payment procedures How to manage payment procedures
for these accounts. for these accounts.
Extended Stay Policy

Details p.91
How to manage point issuance
for extended stay guests.
Award Compensation
Free Night Award Compensation

Hotels receive compensation from Hyatt Gold Passport for HGP Free
When a hotel’s nightly
Night Awards that actualize. Compensation is based on the hotel’s
nightly occupancy percentage. If occupancy is 95% or greater, hotels are
occupancy is 95% or greater,
reimbursed at a rate based on the hotel’s ADR (COMP A) for that day, as hotels are reimbursed
reported from the daily PMS file extract to HGP. If occupancy is below
95%, hotels are compensated at a fixed rate (COMP B). at a rate equal to
Free Night Award Compensation 95% of the hotel’s ADR.
When a hotel’s nightly occupancy is 95% or greater, hotels are
reimbursed at a rate equal to 95% of the hotel’s ADR. The hotel’s ADR is
reported from the daily PMS file extract to HGP. Compensation paid on
nights when the hotel is 95% or greater is referred to as COMP A.
When a hotel’s nightly occupancy is less than 95% Hyatt Gold Passport
will compensate a fixed rate. Compensation paid on nights when the
hotel is less than 95% is referred to COMP B. Each hotel’s fixed COMP B
rate is based on the hotel’s 2014 full-year final budgeted ADR and will be
effective for the entirety of the year. COMP B fixed rates are intended to
cover the hotel’s occupancy costs and any related taxes.
For a closer look at the rates mentioned here, refer to the Free Night
Awards section p.33
Compensation on High Occupancy Nights Occupancy Percentage

Effective January 2014, Extreme Demand Dates In order to assess Free Night Award compensation
and COMP C were eliminated. Compensation on you need to know your hotel’s occupancy percentage.
high occupancy nights (95% or greater) is based on See the Reference section for how to properly
the hotel’s actual ADR. identify this number. p.205
Award Compensation
Club and Suite Free Night Award Compensation

Regardless of the hotel’s nightly occupancy, Hyatt Gold Passport will
Club and
compensate a fixed rate for Club and Suite Free Night Awards, in
addition to the hotel standard compensation structure (COMP B or
Suite Upgrade
COMP A). Awards using points
For a closer look at the rates mentioned here, refer to the Club and Suite
Free Night Award section. p.34
on paid nights
will be compensated.
Club and Suite Upgrade Award Compensation
In addition, Club and Suite Upgrade Awards using points on paid nights
will be compensated. The compensation values are not dependent on the
hotel’s Award Category or nightly occupancy.
• Club Upgrade Awards will be compensated USD$20

• Suite Upgrade Awards will be compensated USD$40
Your Hotel’s Compensation Values

To locate your hotel’s COMP B, Suite and Club compensation values,
please access the Reports section of the Hyatt Gold Passport Tools
Application, and filter by the month of November.

Hotels do not receive compensation for Diamond Suite Upgrade Awards.
USD and Tax-Inclusive

All compensation values are based in U.S. Currency and are tax-inclusive.
Ensuring Proper Award Compensation

Hyatt Gold Passport award compensation is critical to the revenue
of your hotel. Follow these procedures to ensure you’re tracking your
compensations accurately.
Revenue Managers
To ensure your hotel is properly accruing Hyatt Gold Passport revenue
and to ensure your hotel captures 95% of their ADR on nights when
occupancy is 95% or greater, fill out the Compensation Report (Refer to
the Compensation section on p.107 ). Refer to the following procedures
to complete the report.
Entry Procedures
Nightly Entry Procedures in Opera Nightly Entry Procedures in WinPM
1 Run
house status (Shift + F3) 1 Run
On The Books report for current day
a. Record Occupied Rooms in cell E4 a. Record Rooms Sold in cell E4

b. Record Total Room Revenue in cell E5 b. Record Total Room Revenue in cell E5
2 Run
in-house rate check report for all in-house reservations with a rate code of: 2 Run
Guest Name List for all in-house reservations with a rate code of: GPRM,
GPRM, PROGP, ADZGP, GPCL, GPFS, HCFS, and MSFSG PROGP, GPCL, GPFS, HCFS, and MSFSG
a. R
ecord number of occupied rooms at rate code GPRM, PROGP, and ADZGP in a. R
ecord number of occupied rooms at rate code GPRM
cell E7 and PROGP in cell E7
b. Record number of occupied rooms at rate code of GPCL in cell E8 b. Record number of occupied rooms at rate code of GPCL in cell E8
c. R
ecord number of occupied rooms at rate plan of GPFS, HCFS, and MSFSG in c. R
ecord number of occupied rooms at rate plan of GPFS, HCFS, and MSFSG in
cell E9 cell E9
3 Change
rate in Opera for tonight only to COMP A value highlighted in yellow 3 Change
rate in WinPM for tonight only to COMP A value highlighted in yellow
a. GPRM, PROGP, ADZGP = cell C26 a. GPRM, PROGP = cell C26

b. GPCL = cell D26 b. GPCL = cell D26
c. GPFS, HCFS, MSFSG = cell E26 c. GPFS, HCFS, MSFSG = cell E26
Ensuring Proper Award Compensation
Recording COMP B Values Night Audit/PM Managers

Each hotel is responsible for ensuring that their COMP B value (minus On a nightly basis, calculate your hotel’s occupancy to ensure the proper
taxes and service fees) is reflected on standard free night award rate plans compensation values are reflected on each in-house award reservation.
(GPRM, PROGP, ADZGP).
If the hotel’s occupancy is below 95%, all in-house standard award
reservations must reflect the hotel’s COMP B value (excluding taxes and
service charges).
On nights when the hotel’s occupancy is 95% or greater, the hotel must
record 95% of the hotel’s ADR (excluding taxes and service fees) on all
in-house standard award reservations. To assist in calculating 95% of
the hotel’s ADR (excluding taxes), Hyatt Gold Passport has created a
Compensation Workbook.
For more details, reference the Compensation section on p.107


& Relocation Bonus (QAR) i Hyatt Quality Assurance & Relocation Bonus Point Chart
Hyatt Gold Passport bonus points may be issued for customer service Full-Service Hotels
recovery and relocation. This bonus program is in addition to what hotels
currently offer in these instances. Value
Reason
Hotel (USD) Code Procedures
Situations in which to use QAR bonus points: General Member Email completed form
5,000 $50 QAR5K
• Guest Relocation General Member Email completed form
10,000 $100 QAR10K
• Service Recovery: working order issues, guest room cleanliness
concerns, general service complaints, etc. Examples include, but are General Member Email completed form
15,000 $150 QAR15K
not limited to:
General Member Email completed form
- Delayed check-in 18,000
Compensation
$180 QAR18K
to gpcs@hyatt.com
- Group noise disturbances General Member Email completed form
- Unclean guest room/linens
- Late airport transfer Hyatt Place and HYATT house Hotels
- Lost/misplaced package Bonus Cost to Overall Bonus Processing

Reason
Value Hotel (USD) Code Procedures
For procedures around issuing QAR bonus points, see p.60
of Section 2. 1,000 $10 QAR1K

2,500 $25 QAR25

5,000 $50 QAR5K

7,500 $75 QAR75
Quality Assurance & Relocation Bonus
Hyatt Gold Passport points issued to a member who Email completed form
10,000 Guest Relocation $100 QAR10K
experiences a relocation or service issues such as to gpcs@hyatt.com
delayed check-ins, group noise disturbances, unclean
guest rooms/linens, late airport transfers, lost/mis- General Member Email completed form
placed packages, etc. Compensation to gpcs@hyatt.com
Direct Bill/City Ledger Accounts

Transient guests can earn Hyatt Gold Passport points when a third-party
is paying for all or for a portion of their individual guest charges (Direct
Bill/City Ledger). This method does not include third-party payments
associated with a contracted group at the hotel (Master Account/
Posting Master), but instead a company or organization that has credit
established with a hotel for individual travel or long-term billing
(i.e., one month to a year or more).
Payment Procedures
Outlined below are the different configurations and operational procedures for Hyatt
hotel’s two operating systems. For the procedures, see the Direct Bill/City Ledger
Payment Method in Section 2 p.72
For Opera Hotels: For WinPM Hotels: Example of City Ledger Scenario
Sue Wilson is a Hyatt Gold Passport member who
1 A
company profile is set up for each third-party 1 A
City Ledger profile is set up for each third-party works for Deloitte and stays at the Hyatt Regency
payee with their third-party accounting system payee with the hotel’s third-party accounting sys- Irvine every other Monday night. Her room and
number (Oracle, Scala, etc.) or AR# on the profile. tem number (Oracle, etc.) on the profile. tax charges are paid for by the Deloitte City Ledger
account. Deloitte is billed on a monthly basis for
these charges, and Sue earns points and tier status
2 The
company profile is placed on individual guest 2 Set
up folio routing can be enabled for a guest to
on those stays.
reservation. create multiple folios.
3 Window
routing is setup on the individual guest 3 The
individual guest reservation is checked out, and
reservation with the City Ledger payment method payment is posted to the City Ledger/Direct Bill.
listed for charges covered by the third party.
Direct Bill in Opera

4 The individual guest reservation is checked out, and Direct Bill (eligible) is configured within Opera as a

payment is posted to the City Ledger. City Ledger resulting in charges remaining on the
guest’s folio allowing extracting to HGP for point
and tier credit issuance.
Master Accounts/Posting Master Policies

When a member is attending a meeting or convention, all charges made
by members that are placed on a Group Master Account/Posting Master
Guests will not earn
(to be paid by a convention, association or group) will not be eligible for
Hyatt Gold Passport points. Only individual Eligible Incidental Charges
points or receive tier
for which the member personally pays are eligible for Hyatt Gold status for the charges
Passport points.
settled to the Posting
Master, however they
Master Account in Opera
Master Account (ineligible) is configured within Opera
as a Posting Master. Charges are routed from the
may earn points for
guest’s folio to a Posting Master, resulting in no charges
remaining on the guest’s folio to extract to HGP for eligible incidental
point and tier credit issuance.
charges for which they
Master Account in WinPM
personally pay.
Master Account (ineligible) is configured within WinPM
as a “Group Master.” Charges are routed from the
guest’s folio to a Posting Master, resulting in no charges
remaining on the guest’s folio to extract to HGP for
point and tier credit issuance.
i Example of a Master Account Scenario
George Martin is a Hyatt Gold Passport member and is attending the annual
radiology convention at the Hyatt Regency Chicago. Each convention attendee’s
room and tax charges are be settled to the Posting Master and paid for by the
convention. George will not earn points or receive tier status for the charges
settled to the Posting Master, however he may earn points for eligible incidental
charges for which he personally pays.
Extended Stay Policy Details

To award Hyatt Gold Passport points and tier/stay credit mid-stay, the i Possible Implications of Awarding Points Mid-Stay
hotel must check the extended stay member out, create a new stay record
Hotels must be aware that by agreeing to this policy and allowing members to
assigning the same room number, and check the member back in. When earn points mid-stay, the following may be affected:
creating a new stay record for the guest, the room number must be the
• Average length of stay reporting
same to ensure that Hyatt Gold Passport points and stay/night credit • Residential Tax Polices
will not be awarded twice.
Each hotel must become familiarized with the hotel’s local Residential Tax Policy.
It may allow an extended stay guest that is checked into a hotel for a specified
By checking out the guest, the stay record will be extracted from the period of time to be exempt from occupancy taxes. It is important to be aware
hotel’s PMS and the proper points and stay credit will be automatically of this policy, as you should not check out your extended stay guest until the
residential tax exemption goes into effect.
generated and awarded to the member’s account. When the remainder
of the member’s stay record is checked out (with the same room
Example
number), Hyatt Gold Passport will recognize the back-to-back stay,
ensuring double points and/or stay credit is not awarded to the member. A guest staying a total of 146 nights may be checked out after reaching the
minimum length of stay according to local residential tax laws. This ensures the
This policy also ensures hotels are not double billed for the issuance of member receives the appropriate tax allowance and point issuance mid-stay.
In the event that the guest is staying a total of 45 nights, the hotel may make
points for an extended stay guest. the decision to not award points mid-stay due to the remainder of the member’s
stay would not qualify for local residential tax laws.
For a step-by-step overview of these procedures, refer to “Issuing Points
for Extended Stays” in Section 2 p.58
Hyatt Gold Passport Customer Service Support
Hyatt Gold Passport Customer Service representatives will be enforcing this policy
in the event a hotel requests a manual posting mid-stay or in the event a member
calls mid-stay and requests points.
In the event a hotel sends a manual request to Customer Service to post points
mid-stay, the hotel will be directed to adhere to the above policy. In the event a
member contacts Customer Service to receive points mid stay, the member will be
directed to contact the hotel to implement the above policy.
Customer Service will only post stay credit if the hotel/member is able to provide
a folio/receipt with a paid balance with a checkout date in the past (retro stay
request).
hotel administrator
3 procedures i Hotel Administrator Types
The Tools Application Administrator function lets you add

new users and add end dates to existing user accounts.
As Administrator, you can also browse all users assigned to your hotel,
and should do so quarterly to ensure user accounts that are no longer
needed are deactivated by adding an end date.
ADDING USERS
How to create user accounts in the Tools Application.
Adding a User p.93
HOTEL ACCESS LEVELS

How to assign permissions and manage user accounts.
Access Level Overview p.94

Adding a User
Adding a user
People in the following roles should be assigned
as a Hotel Administrator:
1 Click
“Add User.”
• Front Office Manager, F&B Manager, Spa Manager,

Director of Sales and Controller (full-service hotels)
• General Manager or Assistant General Manager

(Hyatt Place, HYATT house)
• Hyatt Gold Passport Specialist (all hotels)

2 Fill in User Information:
• User ID, First Name, Last Name, Global ID, Title, Phone Number, Email
• Address
• Check off appropriate Department Box (select only one)
• Enter Start Date (End Date will be the date the Associate was terminated)
• Enter Supervisor Name
and Phone Number
3 Select
Location using “+” symbol under appropriate option.
4 Select
“Access Level” needed for the user based on the responsibilities of the
individual. Access levels defined below go from highest level of access to the
lowest. Each level of permission carries all the functions of the level shown on
the next few pages.
Hotel Access Levels

Managing Hotel Access Levels
Administrators will only see access levels at or below those to which
they belong. An administrator cannot grant a higher access level than User Permissions
they have been assigned. Only one access level should be assigned. The The Administrator does not need
to make changes here, and in most
permissions are “rolled up,” allowing the user to see everything available cases should leave all selections
at all access levels to which they are granted. as “Default.” The administrator can
selectively “grant” or “deny” access
to any application functionality. If
Hotel Administration General Hotel
necessary, an Administrator can add
Highest level of access. It is recommended Member Enrollment; Account: Browse and permissions for a specific function
that one or two people per department have Detail; Replacement Card Request; Award: to a user profile without having to
this access. Validation. add the entire grouping for the next
Functions include: Member Enrollment; Access Level. Click “Submit.” User
Permissions are set to default for the
Account: Browse; Award: Validation, Request General Inquiry Only
specific Access Level selected. If the
Compensation, and Compensation Report. Member Enrollment; Account: Browse and administrator chooses to set per-
Detail; Request Planner Rewards Issuance. missions to default, then the default
Any user assigned General Inquiry only will access for the function at the access
Transaction Approver
not participate in the Associate Rewards level to which they are assigning the
It is recommended the Director of Sales
program. user will apply.
and/or Director of Catering at full-service
hotels, and General Manager at Hyatt You will receive a confirmation page
Place and HYATT house receive this access. with the User Detail. This page will
Function includes the ability to approve have the User Name, Tracking Num-
requested transactions for Hyatt Gold ber for enrollment contests/sweep-
Passport Planner Rewards. stakes, and the Associate’s temporary
password. This tracking number
should be attached to the Associate’s
Hotel Accounting POS/PMS/CRS profile.
Member Enrollment; Account: Browse;
Award: Validation, Request Compensation Duplicate User Accounts
and Compensation Report. A “Duplicate” button has been added
within the Browse User functional-
ity. This will expedite the creation
of usernames for Associates with
similar general information, including
supervisor, hotel information and
access levels. If you are unable to du-
Keep hotel access levels simple plicate, contact gpcs@hyatt.com for
Keep hotel access levels simple: managers should be assigned Hotel increased Access Levels. Select the
Administration, and all other Associates should be assigned General Hotel. account you wish to duplicate, and
select “Duplicate.”
Hotel Access Levels
Managing Hotel Access Levels
Resetting User Passwords Browse User
1 From
the User Information page, click on “Reset Password”. Please note that an Browse User allows an Administrator to see all user accounts (active/non-active) under
administrator cannot view a user’s password, only reset it. An audit history is kept of the Spirit/Facility Code for which they have responsibility. A user can be searched by
each password change for further reference. User ID, Tracking Number, Global ID, First Name or Last Name. Administrators also have
the ability to browse users based on access level within their property. A list of all users
that match the criteria will then be displayed.
2 You
will receive a screen with a new Temporary Password in green.
1 To
browse the list of users, click on “Browse User.”
2 Select
the user you wish to view by clicking on their name.
3 You will see the complete

User Detail page.
Q : Is the Quality Assurance & Relocation Bonus structure the same for all Q : What is the difference between City Ledger Accounts and Master Accounts?
Hyatt hotels? A:C
ity Ledger Accounts are for transient guests where a third-party
A:N
o, the Hyatt Place and HYATT house brands have slightly different will pay some or all of the guest’s charges. City Ledger Accounts
point issuance structures than the rest of the Hyatt brands. are only established for companies or organizations that have credit
For a comprehensive look at these point issuance structures, see the Quality established at a hotel. City Ledger Accounts allow individual members
Assurance & Relocation Bonus charts on p.88 to receive Hyatt Gold Passport points and stay and night credit for
their stay. Master Accounts are for contracted groups, and are not
Q : How do I know whether to award Hyatt Gold Passport points mid-stay for extend- eligible for Hyatt Gold Passport points or stay and night credit towards
ed stay guests?
tier status.
A:W
hether or not to award points mid-stay depends on your local
For more information, see the Master Account/Posting Master section on p.90
Residential Tax Policy. Familiarize yourself with the guidelines
surrounding your local residential tax exemption.
For more information, see the Extended Stay Policy Details section on p.91
REVIEW
Reference Questions
1 What are the two ways in which you can retrieve and view an 6 When awarding Hyatt Gold Passport points mid-stay, what must you
Enrollment Report? do to make sure the points aren’t awarded twice?
See Enrollment Reports p.80 See Extended Stay Policy Details p.91
2 Associates who have a valid Hyatt Credit Card are eligible to be Hyatt 7 When awarding Hyatt Gold Passport points mid-stay, what are the two
Gold Passport members. But in what instances are they not allowed to key operational and financial factors to keep in mind?
earn HGP benefits?
See Extended Stay Policy Details p.91
See Associate Participation in Hyatt Gold Passport p.82
8 As a Hotel Administrator, why is it important to periodically browse

3 When it comes to award night compensation, what’s the difference all users assigned to your hotel or reservation center?
between COMP A and COMP B?
See Hotel Administrator Procedures p.92
See Free Night Award Compensation p.84
9 As a Hotel Administrator, what are the various access levels you may
4 In what types of situations may a Hyatt hotels issue Quality Assurance assign to each user?
& Relocation Bonus points?
See Hotel Administrator Procedures p.92
See Quality Assurance & Relocation Bonus p.88
5 If a guest’s charges are being paid by a third party, how do they earn
Hyatt Gold Passport benefits?
See City Ledger Accounts p.89
REVIEW
Test Your Knowledge
1 3 5 7
True or False:
How often should Enrollment What are the four Hyatt Associate Which of the following is NOT an
Reports be posted in the back of rates under which an Associate appropriate situation for issuing City Ledger Accounts don’t award
the house? would be ineligible to earn Hyatt Quality Assurance & Relocation Hyatt Gold Passport points or stay
Gold Passport benefits? Bonus points? and night credit.
A: Daily
B: Weekly A: Late airport transfer
1:
C: Monthly B: Member birthday 8
D: Twice per month 2: C: Delayed check-in When awarding Hyatt Gold

3:
D: Group noise disturbances Passport points mid-stay, what
2 must you do to make sure the
4:
What is the earning structure for 6 points aren’t awarded twice?
the Associate Rewards program? Which of the following TWO Answer :
A: 5 points for each enrollment 4 purposes does the Quality

B: 20 points for every 15 enrollments True or False:
Assurance & Relocation Bonus
C: 10 points for every 5 enrollments COMP A refers to when hotels are Authorization form serve?
D: 1 point for each enrollment ecreases cost to hotel for customer
D
compensated at a fixed rate when A:
service compensation
occupancy is 95% or greater.
B: Keeps a record of which Associates are
not eligible to participate in HGP
C: eports relevant financial data to the
R
Hotel Finance team
D: treamlines the guest compensation
S
process for customer service recovery

Assessment Compensation Hotel Reporting Invoicing Hotel Finance Timeline FAQs Review
hotel finance
crunching
the numbers
hotel finance
crunching
the numbers Refer to this section any time
Hotel Finance oversees the proper accounting of all aspects 1 Assessment p.101
of Hyatt Gold Passport. This record keeping is essential
to enabling our guests and our company to realize the full 2 Compensation p.107
benefits of Hyatt Gold Passport. As part of the team, you 3 Hotel Reporting p.117
provide the diligence and know-how that keeps everything

4 Invoicing p.121
moving smoothly and efficiently, for everyone.
5 Hotel Finance Timeline p.124
1 Assessment i Assessing Hyatt Gold Passport Revenue
Assessment Rates p.102

Hotels are assessed a percentage of total eligible Hyatt The different assessment rates for the different types of stays and transactions
Gold Passport revenue.

Assessment Management p.103
Configuring eligibility for proper assessment in RESERVE, your PMS and
This section details the policies and procedures related to the assessment
POS systems
process, including the various assessment rates for the different Hyatt
Gold Passport stays and transactions, how to manage the assessment
Estimating Assessments p.104
process, and how to estimate assessment costs. Improve the accuracy of the assessment process with proper estimations
Assessment Rates
Hyatt Gold Passport Stays M life Tier Credits

Assessment Rates are calculated based on Hyatt Gold Passport eligible Hotels are not assessed for M life Tier Credits that are earned during a
spend (in USD). Hyatt stay.
• Full Service Worldwide............................................................... 4.5% Non-Stay Transactions
• Hyatt Place and HYATT house outside North America¹........... 4.5% Assessment Rates are calculated based on Hyatt Gold Passport eligible
spend (in USD).
• Hyatt Place and HYATT house within North America¹............4.0%
• Full Service Worldwide............................................................... 4.5%
Travel Partner Stays
yatt Place and HYATT house outside North America¹........... 4.5%
•H
Hotels are assessed a flat fee per partner for base and applicable bonus
miles, kilometers, tier credits or points earned. yatt Place and HYATT house within North America¹.............4.0%
•H
• Fees vary by partner Miscellaneous
• T he actual assessment portion of the monthly Hyatt Gold Passport Miscellaneous bonuses and adjustments are charged on a per point basis².
invoice should be expensed to the Hyatt Gold Passport expense account • Hotel Bonus Point Offers........................................... USD .01/point
within the sales and marketing department
• QAR............................................................................. USD .01/point
• HGP Planner Rewards............................................... USD .01/point
Travel Partner Mileage Fee Matrix

Reference the Travel Partner Mileage Fee Matrix on
Hyatt Connect quarterly, as Travel Partner contracts are
updated throughout the year.
Foreign Exchange Rates

Hyatt Gold Passport will convert the revenue figures
to USD based on the exchange rates quoted in the
previous day’s Foreign Exchange Market’s closing rates 1N
orth America consists of the United States, Canada,
(Source: Oanda) and the Caribbean including Puerto Rico
Assessment Management
Eligibility must be configured for the following revenues according
to the Hyatt Gold Passport Terms and Conditions:
• RESERVE Rate Plans
• PMS Incidental Revenue Transactions
• POS Revenue Transactions
Proper configuration is essential to our members receiving proper credit,

as well as ensuring that your hotel is accurately assessed.
Rate Eligibility Management PMS Incidental Eligibility POS Non-Stay Eligibility
The eligibility of rate codes is centrally stored on the Rate While room revenue is calculated solely based on the Earning and redeeming Hyatt Gold Passport points is avail-
Plan level in Hyatt’s reservation system, RESERVE. Hyatt eligibility codes passed down from RESERVE, the eligibility able to all Hyatt-owned and/or managed Dining and Spa
Data Services is responsible for managing Rate Plans and of non-room revenue transaction codes is managed in the Outlets running on one of the following POS systems:
Hyatt Gold Passport rate eligibility for all Hyatt hotels local PMS.
• Micros 9700
worldwide. Hotels are accountable for ensuring the correct
Hotels are accountable for ensuring that the correct Earn
eligibility code is assigned to hotel-specific rates, therefore • Agilysys Infogenesis
and Redemption eligibility is configured on all inciden-
periodic rate audits must be conducted in order to ensure
tal transaction codes in accordance with the Hyatt Gold • TAC Reservation Assistant
proper eligibility at all times.
Passport Terms and Conditions. Periodic transaction code
• T he RESERVE ‘GP Eligibility’ report should be audited audits must be conducted in order to ensure proper eligibil- • MSI PlacePoint
on a quarterly basis by Hotel Revenue Management and ity at all times:
due to financial assessment liability, approved by Hotel • Book4Time
• Point Earning Eligibility Audit
Finance Hotels are accountable to ensure the correct Earn and
• Redemption Eligibility Audit Redemption eligibility is configured on all dining and spa
• Corrections or modifications must be consistent with the
HGP Rate Eligibility Guidelines and submitted to your menu items and payment methods following the Hyatt
Please refer to Incidental Charge Eligibility in the Reference
Data Services contact for review Gold Passport Terms and Conditions.
section for additional details regarding configuration of
codes for incidental transactions. p.193 For additional information please refer to the appropriate
Please refer to the “Centralized HGP Rate Eligibility Guide”
POS system manuals.
and “HGP Rate Eligibility Audit SOP” on Hyatt Connect
for additional details.
Estimating Assessments
In an effort to improve accuracy with Hyatt Gold Passport assessment
accrual estimates during month’s end, a monthly Accrual Assessment
Estimate Report is generated by Hyatt Gold Passport. This report is made
available to all Hyatt hotels worldwide on the first day of each month via
the Hyatt Gold Passport Tools Application.
Hotels Supported BY AMERICA’S Hyatt Gold Passport Accrual Worksheet

HYATT Shared Services
An excel template is available on
A report that matches the Accrual Assessment Hyatt Connect to assist with manually
Report will be generated directly from Hyatt tracking monthly assessments. Through
Gold Passport and automatically submitted to formulas, the spreadsheet automatically
GenPact on or before 10 a.m. (CST) on the first calculates the total assessment due.
day of each month.
This Report Details:
• Report reflects a summary of all non-invoiced transac-

tions pending for each hotel
• Report will not include last day’s stay extract and

adjustments or retro credits post Day 1
• Report will summarize the estimated assessment value

for following transactions types:
– Point Stay transactions
Opera Accrual Reporting
– Travel Partner Stays transactions The Opera HGP Accrual Report is to be used
If your hotel uses the Opera PMS, the
– Outlet transactions for tracking of:
following procedure outlines suggested Opera
– HGP Planner Rewards • HGP stay assessment
reporting to be used for estimating your
– QAR
monthly Hyatt Gold Passport assessment costs, • Partner assessment
– Bonus transactions
and auditing against the Hyatt Gold Passport
– Adjustment transactions • Billable bonus point amount
monthly invoice.
Opera—HGP Accrual Reporting PART 1 OF 2
Part A 4 Select Membership Type:

The Opera HGP Accrual Report can be previewed on demand
in PDF format, or exported into Excel. or HGP Stays—
•F • For Mileage Stays—
Select Membership Select ALL memberships,
Type HGP only and unselect HGP
1 Access the Reports Module
• Miscellaneous > Reports
2 Search
for “%HGP Accrual Report.”
5 Report pulls all membership stays
• Reference the GP Elig Rev column for Eligible Revenue

• Reference the Bonus Points column for Issued Bonuses
3 Select appropriate date filters.
Procedure continues on next page

Opera—HGP Accrual Reporting PART 2 OF 2
Part B
Extracting report data into Excel
1 Search for “%HGP Accrual Report.” 3 Save and retrieve the export
• Since the data is in Excel format, you don’t have to run a separate Mileage Stays
2 P
rior to selecting OK, check Print to File > File Format: Spreadsheet. as you can sort and group accordingly.
Procedure ends here

2 Compensation i Hotel Compensation
Free Night Award Compensation p.108

Hotels are compensated for Hyatt Gold Passport awards How to ensure proper compensation rates for award stays
redeemed at the hotel.

Free Night Award: Compensation Management p.110
Manage the compensation process appropriately to ensure proper compensation
Compensation amounts vary based on the type of awards redeemed.
This section details relevant policies and procedures, to ensure that Obtaining Compensation Values p.110
Hotel Award Rate Management p.110
hotels are properly compensated for all Hyatt Gold Passport activity. Compensation Workbook—Annual Entry p.111
Compensation Workbook—Nightly Entry p.112
Other Compensation p.115

Hotel compensation for other Hyatt Gold Passport point and award redemption
Estimating Compensation p.116

Reports needed to estimate compensation to verify amount compensated
on monthly invoice

Hyatt Gold Passport Free Night Award compensation is computed based i Standard Free Night Awards (Standard Rooms)
on a hotel’s nightly occupancy for each day of the award stay.

Compensation Level Occupancy Threshold Compensation Value
Standard Free Night Award Compensation COMP B Less than 95% Fixed Annual Value
When a hotel’s nightly occupancy is 95% or greater, hotels will be COMP A Greater than or equal to 95% 95% ADR for that day
reimbursed at a rate equal to 95% of the hotel’s Average Daily Rate
(ADR). The hotel’s ADR is reported from the daily file extract to Hyatt Compensation values listed above are based on US Currency and inclusive of all
Gold Passport. Compensation paid on nights when the hotel is at 95% or taxes and service fees. Hotels must adjust their compensation values to reflect
currency conversion and any applicable state or local taxes and/or service fees.
greater is referred to as COMP A.
When a hotel’s nightly occupancy is less than 95%, Hyatt Gold Passport
will compensate a fixed rate. Compensation paid on nights when
occupancy at the hotel is less than 95% is referred to as COMP B. Each
hotel’s fixed COMP B rate will be based on the hotel’s full-year final
budgeted ADR and will be effective for the entirety of the year. COMP
B fixed rates are intended to cover the hotel’s occupancy costs and any
related taxes.
Occupancy Percentage
In order to assess Free Night Award compensation
you need to know your hotel’s occupancy percentage.
See the Reference section for how to properly
identify this number. p.205
Award Reservation Rates

To ensure your hotel is properly compensated,
make sure Award Reservations are being evaluated at
the proper rate. See the Reference section for
how to change the rate of HGP award stays. p.206

i Fixed Compensation Table
Club and Suite Free Night Compensation
Suite Night and Regency/Grand Club Award compensation applies only ADR Range Compensation Values Free Night (USD)
when the award is booked as part of a Free Night Award. Compensation Level Low (>=) High (<) COMP B Club (Base+) Suite (Base+)
is also applicable for stand-alone upgrade awards on paid nights.
1 $1 $80 $25 $20 $25
The additional compensation amounts for Club and Suite Free Night 2 $80 $100 $35 $20 $25
Awards are fixed and are not dependent on nightly occupancy. Hyatt Gold 3 $100 $125 $40 $20 $25
Passport will compensate a fixed rate in addition to the hotel standard
4 $125 $150 $50 $20 $25
compensation structure (COMP B or COMP A).
5 $150 $175 $60 $20 $25
Club and Suite Upgrade Compensation 6 $175 $200 $70 $30 $40
In addition, Club and Suite Upgrade awards using points on paid nights
7 $200 $225 $80 $30 $40
will be compensated.
8 $225 $250 $90 $30 $40
• Club Upgrade awards will be compensated USD $20 9 $250 $275 $100 $30 $40
10 $275 $300 $110 $30 $40

• Suite Upgrade awards will be compensated USD $40
11 $300 $325 $130 $40 $50
The compensation values are not dependent on the hotel’s Award
12 $325 $350 $150 $40 $50
Category or nightly occupancy.
13 $350 $375 $185 $40 $50
14 $375 $400 $200 $40 $50
15 $400 $425 $215 $40 $50
16 $425 $450 $225 $50 $50
17 $450 $500 $245 $50 $50
18 $500 $600 $300 $50 $50
19 $600 $700 $360 $50 $75
20 $700 $800 $420 $50 $100

All compensation values are based on U.S. Currency and are tax inclusive
Diamond Suite Upgrade awards
are non compensable.
Free Night Award: Compensation Management
Obtaining Compensation Values Hotel Award Rate Management

Hotel annual compensation values are available via the Hyatt Gold Each hotel is responsible for ensuring that Award Nights directly billed to
Passport Tools Application. “Hyatt Gold Passport Redemption” reflect accurate compensation rates.
• Log into Tools Application Hyatt Gold Passport Award Night rates coming down from RESERVE
• Access the “Reports Section” should reflect each property’s monthly COMP B redemption amount
(excluding taxes and service charges). For nights when occupancy is less
• Under the report filters, select your hotel, and than 95% see the Fixed Compensation Table.
November of the prior year as month
• Preview “Property Compensation Values” report On nights when the hotel occupancy is 95% or above, the Front
Desk must manually adjust award reservations to reflect the proper
reimbursable rate of COMP A. For nights when a hotel achieves 95% or
greater in occupancy, Hyatt Gold Passport has created a Compensation
Workbook to assist in calculating 95% of the hotel’s ADR.
The workbook contains two sections:
• Annual Entry
• Nightly Entry
Compensation Values
Compensation values provided are in U.S. Currency
and inclusive of all taxes and service fees. Hotels
must adjust their compensation values to reflect any
applicable state or local taxes and/or service fees.
Free Night Award: Compensation Management The compensation workbook is unlocked so that Revenue Managers have
the ability to cater the workbook for individual hotel needs, including
Compensation Workbook—Annual Entry
altering currency and tax calculations.
The compensation workbook is a tool to help determine your ADR
exclusive of award reservations, when occupancy is at 95% or greater. If The annual entry section must be completed by the first of the year.
hotels choose to use this tool, hotels are responsible and accountable for The annual information includes the hotel’s COMP B rate, Club/Suite
ensuring the accuracy of this calculation. additional compensation value and tax rates. This information is required
to calculate nightly COMP A values when the hotel achieves 95% or
greater occupancy.
GP Tools—HGP Accrual Reporting
1 Retrieve
Hyatt Gold Passport COMP B rate and Suite/Club Additional
Compensation from GP Tools Application
ENTER ANNUALLY
• Login https://goldpassport.com/tools
• Reports > Reports COMP B Rate $150.00
• Select Hotel Name & Month: Nov 2013
• Open the “Hotel Compensation” document GPCL Additional Compensation $20.00
GPFS Additional Compensation $40.00

2 Enter COMP B rate for 2014 (red cell).
3 Enter Additional Compensation for Club Rooms (purple cell). Tax Rate 1 9.0%
Tax Rate 2 5.0%

4 Enter Additional Compensation for Suite Rooms (green cell).
Tax Rate 3 3.0%

5 Enter any applicable tax rates (orange cells).
Tax Rate - Fixed Amount per Room $2.50
6 Enter fixed per room tax rate (blue cell), if not applicable, leave cell blank.
Compensation Workbook—Nightly Entry

The nightly entry section should be completed when the hotel’s
occupancy is forecasted as 95% or greater. It is recommended that
this section be completed prior to the hotel’s Night Audit/Date-Roll.
Nightly Entry Requirements—Opera
ENTER NIGHTLY
1 Run
house status (Shift + F3)
Occupied Rooms 224
• Record Occupied Rooms (red cell)
• Record Total Room Revenue (blue cell) Total Room Revenue $74.055.59
Occupied HGP Award Rooms

2 Run
in-house rate check report for all in-house reservations with a rate code of:
GPRM, PROGP, ADZGP, GPCL, GPFS, HCFS, and MSFSG GPRM/PROGP/ADZGP 4
•R
ecord number of occupied rooms at rate code GPRM, PROGP, and ADZGP GPCL 1
(orange cell)
• Record number of occupied rooms at rate code of GPCL (purple cell) GPFS/HCFS/MSFSG 2
•R
ecord number of occupied rooms at rate plan of GPFS, HCFS, and MSFSG
(green cell) GPRM/PROGP/ GPFS/HCFS/
ADZGP GPCL MSFSG
Standard Award Club Award Suite Award
3 Once
the nightly entry has been completed, the workbook will calculate 95% of COMP A COMP A COMP A
the hotel’s ADR and it will be displayed (yellow cells). Pre-Tax Compensation Value $319.17 $339.17 $359.17
Tax Rate Tax Amt Tax Amt Tax Amt
4 Change rate in Opera for the night only to COMP A value highlighted in yellow Tax Rate 1 9.0% $28.73 $30.53 $32.33

Tax Rate 2 5.0% $15.96 $16.96 $17.96
• GPRM, PROGP, ADZGP (i.e., $262.41)
Tax Rate 3 3.0% $9.58 $10.18 $10.78
• GPCL (i.e. $279.01)
Tax Rate (Fixed Amount Per Room) $2.50 $2.50 $2.50 $2.50
• GPFS, HCFS, MSFSG (i.e., $295.61)
Total Tax $56.76 $60.16 $63.56
Rate to load into Reservation $262.41 $279.01 $295.61

Compensation Workbook—Nightly Entry
Nightly Entry Requirements—WinPM
ENTER NIGHTLY
1 Run
On The Books report for current day
Occupied Rooms 224
• Record Rooms Sold (red cell)
• Record Total Room Revenue (blue cell) Total Room Revenue $74.055.59
Occupied HGP Award Rooms

2 Run
Guest Name List for all in-house reservations with a rate code of: GPRM,
PROGP, GPCL, GPFS, HCFS, and MSFSG GPRM/PROGP/ADZGP 4
• Record number of occupied rooms at rate code GPRM and PROGP (orange cell) GPCL 1
• Record number of occupied rooms at rate code of GPCL (purple cell)
GPFS/HCFS/MSFSG 2
•R
ecord number of occupied rooms at rate plan of GPFS, HCFS, and MSFSG
(green cell)
GPRM/PROGP/ GPFS/HCFS/
ADZGP GPCL MSFSG
3 Once
the nightly entry has been completed, the workbook will calculate 95% of Standard Award Club Award Suite Award
the hotel’s ADR and it will be displayed (yellow cells). COMP A COMP A COMP A
Pre-Tax Compensation Value $319.17 $339.17 $359.17
Tax Rate Tax Amt Tax Amt Tax Amt

4 Change rate in WinPM for the night only to COMP A value highlighted in yellow
Tax Rate 1 9.0% $28.73 $30.53 $32.33
• GPRM, PROGP, ADZGP (i.e., $262.41)
Tax Rate 2 5.0% $15.96 $16.96 $17.96
• GPCL (i.e. $279.01) Tax Rate 3 3.0% $9.58 $10.18 $10.78
• GPFS, HCFS, MSFSG (i.e., $295.61) Tax Rate (Fixed Amount Per Room) $2.50 $2.50 $2.50 $2.50
Total Tax $56.76 $60.16 $63.56
Rate to load into Reservation $262.41 $279.01 $295.61

Processing No-Show/Cancellation Awards

All Free Night Awards require a credit card to guarantee the reservation.
In the event a member no-shows or cancels an award reservation outside
the hotel’s cancellation policy the hotel is to follow the hotel’s no-show/
cancellation policy (i.e., charge one night’s room and tax at RACK rate).
Hyatt Gold Passport points are returned to the member’s account for any
no-show or cancelled award reservations.
Hyatt Gold Passport points

are returned to the member’s
account for any no-show or
cancelled award reservations.
Other Compensation
Points + Cash Awards
Hotels will receive the rate revenue associated with the award, in addition
to Hyatt Gold Passport compensation for the points redeemed.
Award Point Paid Rate HGP

Category Requirement Requirement (USD) Compensation Value (USD)
1 2,500 $50 $20
2 4,000 $55 $35
3 6,000 $75 $50
4 7,500 $100 $60
5 10,000 $125 $80
6 12,500 $150 $100
7 15,000 $300 $120
Non-Stay Awards
Hyatt Gold Passport will compensate hotels dollar for dollar on all
member transactions paid for by using points. This includes both:
• POS Point Redemption transactions

• PMS Incidentals Point Redemption transactions
Unlike Free Night Awards where compensation is dependent on hotel

occupancy, Non-Stay Awards are compensated based on the credit
amount posted against the member’s outlet check or guest room folio.
Estimating Compensation
Your monthly compensation should match the redeemed totals reflected
in the following reports.
Your monthly compensation
should match the redeemed
Award Stays
totals reflected on the
Each hotel is responsible for daily management of Award Night rates
direct billed to “Hyatt Gold Passport Redemption,” therefore the Oracle HGP Point Redemption Report.
AR Account Statement for Hyatt Gold Passport should reflect accurate
compensation totals.
PMS Incidental Awards
Hyatt Gold Passport compensates Incidental Awards based on the credit

amount redeemed and posted against a member’s folio. Your monthly
compensation should match the redeemed totals reflected on the HGP
Point Redemption Report. p.118
Non-Stay Awards
The below reports must be run for each outlet to obtain the total
compensation amount for your property:
• Micros 9700: HGP Award Transactions Report

• Agilysys Infogenesis: Loyalty Redeemed Transaction Detail Report
• TAC RA: Redeemed Points Report
• MSI PlacePoint: Point Redemption Report
3 Hotel Reporting i Reporting
Running Reports in Opera p.118

Reporting can be used for the tracking of Hyatt Gold How to run reports in hotels that use the Opera PMS
Passport revenues, estimating assessments and

Running Reports in Outlets p.119
compensation, as well as auditing against the Hyatt Gold How to run reports on various POS systems used in our outlets
Passport Monthly Invoice.
Reporting processes differ based on your PMS or POS system. If
your hotel operates on WinPM, unfortunately, there is no reporting
functionality. For all other PMS and POS systems, the following section
outlines the procedures around reporting.
If estimating assessment and compensation values using these reports,

your monthly estimates should closely approximate your monthly
invoice. However, some guests may have requested Hyatt Gold Passport
credit retroactively, which would not appear in your estimates.
Running Reports in Opera

If your hotel runs on the Opera PMS, you can use the following
reporting procedures to track revenue, estimate assessment charges
and compensation, or audit against your monthly invoice for the various
Hyatt Gold Passport stays and transactions.
Opera PMS Revenue
Hyatt Gold Passport Frequent Flyer Hyatt Gold Passport PMS Incidental
Member Stays Member Stays Award Stays Award Transactions
1 Run the “HGP Accrual” Report. 1 Run

the “Mileage Accrual” Report. 1 Run
the “Award Reservations” 1 Run the “HGP Point Redemption”
report. report.
2 Export
into Excel. 2 Export
into Excel.
2 Export
into Excel. 2 Preview
or export into Excel.
3 Calculate
the monthly total by sum- 3 The Mileage stays will be grouped
ming the “Eligible Revenue” column. by Membership Type, therefore 3 Add
up the “Rate” column, and the 3 Locate
the “Redemption Amount”
calculate the total number of stays estimated rates (if run correctly column and report “Total”.
per airline. on a per day basis) should closely
4 Manually calculate the monthly total approximate the monthly award
by the current assessment as in the compensation. 4 Hyatt
Gold Passport will compen-
following example: 4 Using
values from the Partner Matrix sate the “Total Amount” displayed.
on Hyatt Connect, multiply your
• $344.25 x .045 = $15.49
transaction totals by each partner
(Full Service Worldwide & Hyatt
assessment value.
Place and HYATT house outside
North America¹)
• $344.25 x .04 = $13.77
(Hyatt Place and HYATT house
within North America¹)
Running Reports in Outlets

Outlets can use the following reporting procedures in their individual
POS Systems
POS systems to track revenue, estimate assessment and compensation, POS systems vary by outlet, so make sure you are
or audit against your monthly invoice for Hyatt Gold Passport earned and following the procedures for your hotel’s operating system.
awarded transactions.
Micros 9700
Earn Transactions Non-Stay Award Transactions
1 Log
into the HGP Micros Configuration Website, and access the “Reporting” 1 Sign
into the HGP Micros Configuration Website, and access the
option. “Reporting” option.
2 Select
“HGP Point Transaction Report.” 2 Select
“HGP Award Transactions Report.”
3 Enter
applicable “Start” and “End” Dates. 3 Enter
applicable “Start” and “End” Dates.
4 Select
“Create Report” 4 Select
“Create Report”
• The results can printed or copied and pasted into excel •T

he results can printed or copied and pasted into excel
5 Calculate
the Monthly total by summing the “Eligible Amount” column, and then 5 Calculate
the monthly total based on the “Redemption Amount” column.
multiplying by the current assessment.
6 Hyatt
Gold Passport will compensate the calculated amount for the Redemption
Amount total.
Running Reports in Outlets
Agilysys Infogenesis Book4Time
Earn Transactions Earn Transactions
1 From
the Universal Desktop, access “Reporting” and select “Loyalty Earned 1 In
the “Reports” section, select “Sales Audit & Finance.”
Transaction Detail” Report.
2 Select
“Transaction Earning Points.”
2 Enter
date range and select “Preview.”
3 Select location, transaction type and date range.

3 Locate
the “Eligible Spend” column and “Grand Total.”
4 Click green “play” button.

4 Multiply
your “Eligible Spend” transaction total by current assessment value.
Non-Stay Award Transactions

Non-Stay Award Transactions
1 In the “Reports” section, select “Sales Audit & Finance.”
1 From
the Universal Desktop, access “Reporting” and select “Loyalty
Redeemed Transaction Detail” Report.
2 Select
“Transaction Earning Points.”
2 Enter
date range and select “Preview.”
3 Select
transactions where points were redeemed.
3 Locate
the “Redemption Amount” column and “Grand Total.”
4 Select
location, transaction type and date range.
4 Hyatt
Gold Passport will compensate the “Total Amount” displayed.
5 Click
green “play” button.
4 Invoicing i Invoicing
Monthly Invoice p.122

Hyatt Gold Passport invoices hotels on a monthly basis What to expect in the Hyatt Gold Passport monthly invoice for your hotel
for the total assessment minus the credited Hyatt Gold

Invoice Discrepancies p.123
Passport Award Compensation. How to resolve discrepancies between your estimates and the monthly invoice
The monthly invoice is a compilation of different reports. This section

Invoice Payment p.123
details when you will receive your monthly invoice and what you When and how to pay your hotel’s monthly invoice
can expect to find in each invoice. Also detailed are the processes for
resolving invoice discrepancies and how to properly pay your invoice.
Monthly Invoice
The monthly invoice is a compilation of different reports.
The data reflects an itemization of Hyatt Gold Passport
stay and non-stay assessments and subsequent credits
for which properties are reimbursed.
Monthly Invoice
On or about the 25th of each month, your hotel will receive access i Monthly Invoice Reports
to the following invoice sections from Hyatt Gold Passport:

ADP Report Bonus Point Invoice
The ADP Report indicates the current The Bonus Point Invoice lists all stays
• ADP Report amount due to the Hyatt Gold Passport related to special promotions as well
Fund and the due date. as additional bonus point opportunities
• Invoice Summary such as QAR, Meeting Planner Rewards,
etc., where members earned bonus
– Hotel Invoices Invoice Summary Hyatt Gold Passport points billable at
The invoice summary shows the sum $0.01 per point to the hotel.
– Non-Stay Invoices of the Hyatt Gold Passport Hotel and
Non-Stay assessment for the month,
– Retroactive Vouchers
including Billable Bonus Points and Airline Stay Report
– Prior Month Adjustments Frequent Flyer assessments. The Airline Stay Report lists, by partner,
all partner point or credit stays where
The total Hyatt Gold Passport revenue
–B
onus Point Invoice for the month will equal the sum of:
guests earned miles, points or credits.
Each hotel is charged for these points
– Airline Stay Invoice (for Hyatt Partner base and bonus miles) •C
urrent Hyatt Gold Passport Revenue or credits.
(Hotel Invoices)
The bonus mile invoice lists all stays
• Award Compensation Detail by Member •C
urrent Retroactive Revenue related to special promotions where
(Retroactive Vouchers) guests earned bonus miles, points or
credits which are payable by the hotel.
•A
djusted Hyatt Gold Passport Revenue
(Prior Month Adjustments).
Award Compensation Detail
by Member
This report reflects all awards re-
deemed and submitted for the prior
month. Total award compensation for
the month will be subtracted (i.e., will
appear as a credit¹) on the ADP Report.
Awards, which are not processed be-
fore this deadline, will be compensated
on the following month’s report.
POS Systems Sample Documents, Monthly Invoice

POS Systems vary by outlet, so make sure If you need help figuring out which invoice
you are following the procedures for your is which, sample invoices can be found in
hotel’s operating system. the Reference section. p.216
Invoice Discrepancies Invoice Payment

If you find discrepancies between your estimations and your monthly Invoice payments will be made accordingly:
invoice, please contact the Hyatt Gold Passport Processing Center
Full-service Hotels and Hyatt Place and Hyatt house
directly via email at gpactg@hyatt.com. Resorts within North America Hotels within North America
Hyatt Gold Passport invoice Hyatt Gold Passport invoice
payments from North American payments from Hyatt Place and
hotels and resorts are made to HYATT house hotels are made
Hyatt Corporate via ACH on via ACH at the end of the month
the first Monday of the month following the month invoiced.
(provided that it is not a holiday
and does not fall on Business Day Hyatt Place and Hyatt house
1, in which case the payments Hotels outside North America
will be made on the following Hyatt Gold Passport invoice

Monday). payments from Hyatt Place and
HYATT house hotels outside North
Full-service Hotels and America are made via wire upon
Resorts outside North America receipt of the Hyatt Gold Passport
Hyatt Gold Passport invoice invoices.
payments from hotels outside of
North America are made via wire
upon receipt of the Hyatt Gold
Passport invoices.
Timely Corrections
Corrections should be prepared within five days of
receipt and sent to the Processing Center via email.
Your timeliness will keep your Hyatt Gold Passport
accounting records up-to-date, prevent customer
complaints caused by inaccurate account resolution,
and ensure easier invoice reconciliation.
5 Hotel Finance Timeline
It is important to know when each accounting

procedure should be completed.
This detailed timeline describes how to properly incorporate
Hyatt Gold Passport into your accounting process.
i Hotel Finance Timeline Workflow
Daily Reports 15th of the month (approx) 20th-25th of the month (approx) 1st Monday of the month
Hotels Worldwide Hyatt Gold Passport runs the following • Hotel invoice reports are available on the • Hyatt Gold Passport invoices
reports based on prior month’s data: Hyatt Gold Passport Tools Application are paid per the previous Invoice
•N
on-Stay Earn and Award Redemp-
http://www.goldpassport.com/tools Payment section
tion transactions are processed real • Invoicing/compensation for previous
time month’s run
•H
yatt Gold Passport processes the • Hotel Invoices
stays and credits member’s account • Retro Vouchers
Hotels Within North America • Prior Month’s Adjustments
•D
uring the night audit process, Hyatt • Bonus Point Invoice
Gold Passport member and partner • Airline Stay Invoice
stay data is extracted and submitted • Invoice Summary
to Hyatt Gold Passport for processing
• Award Compensation Detail
upon checkout
by Member
– This includes Free Night Awards
Q:W
hy might there be a discrepancy between my estimates and the Q:W
hat happens if a guest cancels their Free Night Award stay outside of the
monthly invoice? hotel’s cancellation policy?
A:T
he most common reason for discrepancy is guests who retroactively A:A
ll free night awards require a credit card to guarantee the reservation.
ask for Hyatt Gold Passport credit, as this information would not be In the event a member no-shows or cancels an award reservation
included in your assessments. However, this should often be a small outside the hotel’s cancellation policy the hotel is to follow its
discrepancy. Therefore, if you find yourself encountering a large no-show/cancellation policy (i.e., charge one night’s room and tax
discrepancy, be sure to fill out a Hyatt Gold Passport Discrepancy at RACK rate). Hyatt Gold Passport points are returned to the
Form and send it to gpactg@hyatt.com promptly for resolution. member’s account for any no-show or cancelled award reservations.
For more information on discrepancies, see p.123 For more information on Free Night Awards, see p.108
Q : How do I calculate the total Hyatt Gold Passport revenue for the month? Q : How are hotels compensated for Free Night Awards redeemed at the hotel?
A:T
he monthly invoice will give you the information you need to A:W
hen a hotel’s nightly occupancy is 95% or greater, hotels will be
calculate the total Hyatt Gold Passport revenue for the month. The reimbursed at a rate equal to 95% of the hotel’s Average Daily Rate
total Hyatt Gold Passport revenue for the month will equal the sum (ADR). The hotel’s ADR is reported from the daily file extract to Hyatt
of the Current Hyatt Gold Passport Revenue (Hotel Invoices), the Gold Passport. Compensation paid on nights when the hotel is 95%
Current Retroactive Revenue (Retroactive Vouchers), and the Adjusted or greater is referred to COMP A. When a hotel’s nightly occupancy
Hyatt Gold Passport Revenue (Prior Month Adjustments). is less than 95%, Hyatt Gold Passport will compensate a fixed rate.
Compensation paid on nights when occupancy at the hotel is less than
For more information on the monthly invoice, see p.122
95% is referred to as COMP B. Each hotel’s fixed COMP B rate will be
based on the hotel’s full-year final budgeted ADR and will be effective
Q : How can I best utilize the hotel’s reporting functions?
for the entirety of the year. COMP B fixed rates are intended to cover
A:R
eporting can be used for the tracking of Hyatt Gold Passport
the hotel’s occupancy costs and any related taxes.
revenues, estimating assessments and compensation, as well as
auditing against the Hyatt Gold Passport Monthly Invoice. For more information on Free Night Award compensation, see p.108
Remember, reporting differs based on your PMS or POS system.

For more information on reporting, see p.117
REVIEW
Reference Questions
1 What are the accounting procedures that should be done daily? 6 How is compensation handled differently for occupancy above and
below 95%?
See the Hotel Finance Timeline p.124
See Free Night Award Compensation p.108
2 What is different about the invoice payment process for hotels within
North America and hotels internationally? 7 How are hotels assessed when guests choose to earn with Travel
Partners instead of Hyatt Gold Passport points?
See Invoice Payment p.123
See Assessment Rates p.102
3 If you have a discrepancy with your invoice, how should you handle it?
8 How are hotels compensated when guests use a Room Upgrade Award?
See Invoice Discrepancies p.123
See Club and Suite Upgrade Award Compensation p.109
4 How are hotels compensated for Points + Cash Awards?

When should corrections to invoice discrepancies be prepared?
See Points + Cash Awards p.115
9
See Invoice Discrepancies p.123
5 How are hotels assessed for HGP points issued?

What invoices should be run on the 15th of the month based on the
See Assessment Rates p.102
10 prior month’s data?
See the Hotel Finance Timeline p.124
REVIEW
Test Your Knowledge
1 4 7 9
True or False: True or False:
Approximately when is the monthly In what timeframe should
invoice available via the Hyatt Gold Hotels will be compensated dollar Hotels are assessed a fixed fee corrections for discrepancies be
Passport Tools Application? for dollar for awards redeemed at when guests choose to earn M life prepared?
outlet. Tier Credits for their stay.
A: First of the month A: Within 1 week
B: Last day of the month B: Within 2 days
C: 25th day of the month 5 8 C: Within 5 days
D: 15th day of the month What is the assessment rate for In addition to the standard D: Whenever you get around to it
a Hyatt Gold Passport stay at a compensation structure for a
2 full-service hotel? standard room Free Night Award, 10
True or False: A: 4% Club Upgrade awards on paid True or False:
If you work in a hotel in North B: 5% nights will be compensated how You should run both Bonus Point
America you will make your C: 4.5% much extra? invoices and Airline Stay invoices
invoice payment via wire. D: 6% A: 20% on the 15th of the month.
B: $20
3 6 C: $40
True or False: D: 10%
When you finish your Hyatt Gold
Passport Discrepancy Form, whom When your hotel’s occupancy is
do you send it to? above 95% you will receive a fixed
fee compensation?
A: Omaha, via mail
B: Omaha via email
C: Hyatt Gold Passport Customer Service
via email
D: Hyatt Gold Passport via mail

Earning Redemption Operations Tasks FAQs Review
outlet management
serving our
non-registered guests
outlet management
serving our
non-registered guests Refer to this section any time
1 Earning p.130
Our Outlet Associates are the face of Hyatt Gold Passport
for our non-registered guests. Although these guests are not 2 Redemption p.137
staying at the hotel, they are valued members who are able to 3 Operations Tasks p.142
earn points and rewards for their patronage. The following

section will give you the knowledge you need to most
effectively serve our members.
1 Earning i Earning Points
Non-registered guests can earn points as a

Hyatt Gold Passport member at participating
Hyatt dining and spa outlets.
To earn points for eligible non-stay charges, Hyatt Gold Passport
members must provide a valid account number or membership card
and a valid ID to the Outlet Associate at the time of payment. New Members p.131 Making a Purchase p.132
Outlet Associates can enroll new Learn about outlet participation,
members by completing a Hyatt Gold purchase and payment eligibility, and
Passport Outlet Enrollment Form. how to properly record Hyatt Gold
Passport numbers to ensure a mem-
ber gets credit for each transaction.
Purchase Eligibility p.133

Recording Hyatt Gold
Passport Members p.134
Payment Eligibility p.134
Special Circumstances p.135 Assessment Fees p.136

Rules around processing payments Outlets are assessed fees for the
for special guest requests. Hyatt Gold Passport points that
members earn at your outlet.
New Members
When a guest selects to earn points as a non-registered guest at Hyatt, i Outlet Enrollment Form
the guest must be a Hyatt Gold Passport member. If a guest is not a Outlet Enrollment Forms are available
member, you can process a new member enrollment in your outlet. in hard copy at each outlet.
Outlet New Member Enrollment Associate Rewards Points

If the guest is not a Hyatt Gold Passport The Associate Rewards Program rewards
member, the following procedures must be individual Associates for every new member
completed to enroll a guest into Hyatt Gold they enroll in Hyatt Gold Passport. You can
Passport and to make certain the Hyatt Gold enroll guests in this program at any time and
Passport member receives proper tracking and can redeem your Associate Rewards Points
point issuance. quarterly.
In order to successfully complete an enrollment, • You will receive one Associate Rewards point
the guest must complete a Hyatt Gold Passport for every activated enrollment you complete
Outlet Enrollment Form and provide the
following information: • For every 20 activations, 20 rewards points
will appear in your rewards bank
• First and last name
• T hese points are equivalent to $1 USD and are
• Valid email address redeemable for a variety of rewards
Please refer to the POS Operation Manuals – Top items include the iPad mini, kitchen
provided by your POS system administrator for appliances, electronics, laptops, recreational
enrollment instructions. To locate your specific equipment and designer jewelry
POS Operation Manual, visit Hyatt Connect
Make sure your Employee Tracking Number is
present on each enrollment you process. This
will ensure that you get credit for every new
member you enroll and will earn you Associate
POS System Rewards points.
A POS system is a Point of Sale system, which is a
computerized network operated by a main computer
and linked to several checkout terminals.
Making a Purchase
Hyatt Gold Passport members can earn Hyatt Gold Passport points
at participating Hyatt outlets.
To find out if a dining establishment or spa is a participating outlet,

members can:
• Visit www.hyatt.com/diningandspa to view a list of participating outlets
• Contact the hotel directly
• Contact HGP Customer Service at gpcs@hyatt.com

Making a Purchase
Purchase Eligibility
Participating Hyatt outlets will give Hyatt Gold Passport members As a general rule, the service must be owned and/or managed by Hyatt to
five points per eligible U.S. Dollar spent and personally paid for by be eligible for Hyatt Gold Passport points. For Eligible Purchases outside
the member. Hyatt Gold Passport members must complete eligible the United States, points are awarded based on local currency converted
purchases to earn Hyatt Gold Passport points. Members will not receive to U.S. dollars using previous day’s exchange rates.
points when purchasing ineligible items.
Eligible Purchases Ineligible Purchases
• Non-alcoholic beverages • Alcohol (beer, wine, liquor) • Internet service
• Food • Audio Visual (charges, revenue, services) • Labor fees
• Golf/golf retail • Business center • Merchandise revenue
• Hyatt brand/product gift card • Coat check • Miscellaneous (banquet, income)
• Health club–day pass • Delivery charges • Phone service
• Parking (day rate, self, valet) • Exhibit charge • Room rental
• Retail • Equipment rental • Service charges
• Spa (day pass) • Flowers • Shipping
• Spa retail • Franchise merchandise or package • Spa memberships (annual/monthly)
• Spa services • Gratuities • Tax (all)
• Tennis (merchandise, services) • Health club membership (annual/monthly) • Transportation charge
• Tobacco • In-room dining

Making a Purchase
Recording Hyatt Gold Passport Numbers Payment Eligibility

For every eligible purchase, an account number and the member’s last Hyatt Gold Passport members must use an eligible payment method
name must be collected from the guest and entered into the POS system to receive five Hyatt Gold Passport points per U.S. Dollar for Eligible
for the member to receive points. Purchases.
Please refer to the POS Operation Manuals provided by your POS

system administrator for recording account number instructions. Eligible Payments Ineligible Payments
• Cash • Dining/spa award
• Check • Direct Bill
• Credit card • Hotel-specific gift card/certificate
• Debit card • House account
• Hyatt brand gift card
• Hyatt gift cheque
• Master Account
i Identifying Membership Numbers • Room charge
Hyatt Gold Passport account numbers begin with a “G,”

“C,” or a “5”, followed by eight numbers and ending in an
alpha character for a total of 10 characters.
G00033704D 512579638T
C62835794E
Hyatt Gold Passport has developed rules for issuing Hyatt Gold Passport
Time period to process
points to non-registered guests in the following special circumstances. a retroactive request
varies by hotel.
Multiple Payees Discounts
• One Bill Discounted purchases associated with other

–A
bill may be settled with more than one hotel programs (including dining programs
payment method, but only one Hyatt Gold such as Club at the Hyatt) are not eligible for
Passport member may earn points per bill. Hyatt Gold Passport points.
• Multiple Bills • Pro-Rated Discounts
– I n the event more than one member wants – Hyatt Gold Passport points will only be
to earn Hyatt Gold Passport points, a awarded for the eligible pro-rated amount.
Manual Receipt
separate bill must be distributed to each • Flat Discounts
individual. Only one Hyatt Gold Passport Manual Receipts for International Hotels
account number can be submitted per bill. – Hyatt Gold Passport points will only be with Fiscal Requirements
awarded for the adjusted eligible revenue
lease refer to the
–P For hotels that are unable to print Hyatt Gold
after a flat discount is taken.
POS Operation Manuals Passport member information on POS receipts
provided by your POS system due to local laws and/or regulations, a manual
Retroactive Requests
administrator for multiple receipt is available via Hyatt Connect . The
earning instructions. If a member doesn’t provide their Hyatt Gold manual receipt should be printed locally and
Passport account number at the time eligible provided to Outlet Associates to complete and
purchases are incurred, the member must provide to the outlet guest.
contact the outlet directly and provide a receipt
as proof of transaction.
Retroactive Request
A retroactive request is when a Hyatt Gold Passport member
was unable to provide their membership information at
the time of purchase and would like to receive Hyatt Gold
Passport points for this previous purchase.
Assessment Fees
Hotels are financially responsible for the points earned by Hyatt Gold
Passport members on eligible dining and spa charges not associated
with a Hyatt stay.
Full-service Hotels, and Hyatt Place and HYATT house Hyatt Place and HYATT house Hotels
Outside North America Within North America
Full-service hotels worldwide, and Hyatt Place and HYATT house hotels Hyatt Place and HYATT house hotels will be assessed 4% of the total
outside North America will be assessed 4.5% of the total eligible spend. eligible spend. The assessment will be reflected within the hotel’s
The assessment will be reflected within the hotel’s monthly Hyatt Gold monthly Hyatt Gold Passport Invoice available via the Hyatt Gold
Passport Invoice available via the Hyatt Gold Passport Tools Application. Passport Tools Application.
i Assessment Examples
1 2
Total Member Dining Spend $146.90 Total Member Dining Spend $146.90
Full-service hotels For Hyatt Place and
Minus Ineligible Dining Spend -$36.65 Minus Ineligible Dining Spend -$36.65
worldwide, and Hyatt Place HYATT house hotels
and HYATT house hotels within North America.
Total Eligible Dining Spend $110.25 Total Eligible Dining Spend $110.25
outside North America.
Multiply by the Multiply by the
Assessment Fee (4.5%) x .045 Assessment Fee (4.0%) x .04
Total Assessment Fee is $4.96 Total Assessment Fee is $4.41

2 REDEMPTION i Redeeming Points and Awards
Hyatt Gold Passport members can redeem points at

participating Hyatt dining and spa outlets.
Hyatt Gold Passport points can be redeemed for Dining and Spa Awards
used towards eligible redemption charges. The award value cannot be
greater than the total amount of Eligible Redemption Purchases and only
one award can be redeemed per transaction.
Redeeming Points Special Circumstances p.140
Rules around redemptions and Rules around redeeming awards
eligibility, as well as point-to-dollar when there are special guest requests
conversion
Requirements p.138
Redemption Eligibility p.139
Award Compensation p.141

Hotels will be compensated for all
awards redeemed in their outlet
Redeeming Points
i Dining, Spa and More Award Chart
Requirements
Participating POS systems will allow Hyatt Gold Passport members
Points Value (USD)
to redeem points for Eligible Redemption Purchases based on their
available point balance. 2,000 $10
5,000 $25
Members must provide a valid ID, Hyatt Gold Passport account number
10,000 $50
and last name when the bill is presented in order to redeem a Dining and
12,000 $75
Spa Award.
15,000 $100
20,000 $150
32,000 $250
60,000 $500
120,000 $1,000
Insufficient Funds
In the event an award is requested and the member has
insufficient points, a message for “Insufficient Funds”
will display and return the member’s current available
point balance.
Redeeming Points
Redemption Eligibility
Hyatt Gold Passport members are able to redeem their Hyatt Gold As a general rule, a service must be owned and/or managed by Hyatt to
Passport points at participating Hyatt outlets for Eligible Redemption be eligible for Hyatt Gold Passport point redemption. Awards redeemed
Purchases. When a member receives their final bill, your POS system outside the United States will be submitted in local currency and
will indicate redemption eligibility of the items posted to the bill. converted to U.S. dollars using previous day’s exchange rates.
Eligible for redemption Ineligible for Redemption
• Non-alcoholic beverages • Parking (day rate, self, valet) • Alcohol • Labor fees/tax
• Entertainment • Retail • AV (charges, revenue, services) • Merchandise revenue
• Food • Spa (day pass) • Business Center • Miscellaneous (banquet, income)
• Golf Rental • Spa retail • Coat check • Phone service
• Gratuities • Spa services • Decoration tax • Room rental/tax
• Health club-day pass • Taxes • Delivery charges • Service charges*
• Hyatt brand/product gift card • Tennis (merchandise, services) • Equipment rental • Shipping
• Tobacco • Exhibit charge • Spa memberships (annual/

monthly)
• Flowers
• Tennis tournament fee/tax
• Franchise merchandise/package
• Transportation charge
• Health club membership
(annual/monthly)
Earning Points
Hyatt Gold Passport members will not earn points for Eligible • Internet service * In the event a hotel implements an automatic gratuity
Purchases when using Hyatt Gold Passport Dining and Spa using Service Charge transaction code, Service Charge
Awards as a payment method for any portion of the bill. will be eligible for redemption
Hyatt Gold Passport has developed rules for non-registered guests who are
redeeming Hyatt Gold Passport points in the following special circumstances.
Partial Award Payment Multiple Payees Processing Awards
A partial award payment will be handled by • One Bill Please refer to the POS Operation Manuals
applying the Hyatt Gold Passport Dining and – A bill may be settled with more than one provided by your POS system administrator
Spa Award to the bill and then using a different payment method, but only one Dining and for instructions on processing awards in these
payment method to pay the remaining balance. Spa Award may be redeemed per bill. special circumstances.
• Multiple Bills
– If more than one member wants to redeem
a Dining and Spa Award, a separate bill
must be distributed to each member.
Only one Dining and Spa Award may be
submitted per bill.
Award Compensation
Hyatt Gold Passport will compensate hotels for the amount of Eligible
Redemption Purchase spend redeemed, not the number of Hyatt Hyatt Gold Passport
Gold Passport points being deducted from the member’s account.
Award compensation will be reflected within hotel’s monthly Hyatt
will compensate hotels
Gold Passport Compensation Report available via the Hyatt Gold Passport for the amount of
Tools Application.
Eligible Redemption
Purchase spend redeemed.
i Award Compensation Example
Kimberly is a Hyatt Gold Passport member dining at a Hyatt as a non-registered

guest. The total of her Eligible Redemption Purchases is $125, and she redeems
20,000 points to receive a $150 Dining and Spa Award. In this situation, the hotel
will receive $125 compensation from Hyatt Gold Passport, not the award value of
$150 because only $125 was spent on Eligible Redemption Purchases.
3 operations tasks i Operations Tasks
Outlet Associates are tasked with completing operations

tasks that ensure proper Hyatt Gold Passport integration
within each outlet, and performing any tasks that will
further assist our members.
This section will give you further insight into POS functionality, helping
you properly configure your POS for eligible and ineligible items— Eligibility Configuration Member Requests
How to properly configure individual Procedures that will help you manage
guaranteeing proper point issuance and tracking. Your POS system items within your POS system p.143 common member requests
also has the ability to help you assist members with some of their most
Looking Up Information p.144
common questions and inquiries. Circumstances may require you to Retroactive Credit Requests p.145
complete less common operations tasks, which have also been compiled
in this section for your convenience. Miscellaneous
Operations that may not be needed
day-to-day yet are still important to
understand
Member Affiliations p.146

Reporting p.147
Outlet Facility Updates p.148
System Connectivity Failure p.148
Eligibility Configuration
Proper configuration will ensure the POS systems are notifying the Hyatt
Gold Passport database of Eligible vs. Ineligible purchases for earning and
redeeming points, as well as assuring use of Eligible Payment Methods. The
POS system will calculate the total eligible value to the Hyatt Gold Passport
database for currency conversion and calculation of point issuance.
i Configuring Your POS System
1 2 3 4
Earning Configuration Payment Method Configuration Redemption Configuration Configuring Your POS—
Individual purchase items have the A Hyatt Gold Passport member must Individual purchase items have the ability Further Instructions
ability to be established as eligible or settle their transaction with an Eligible to be established as eligible or ineligi- Please refer to the
ineligible for earning Hyatt Gold Pass- Payment Method to receive points for ble for redeeming Hyatt Gold Passport POS Operation Manuals
port points. Eligible Purchases. points. The POS systems will indicate available on Hyatt Connect
redemption eligibility of items posted to provided by your POS system
•A
ll purchase items must be config- •A
ll payment methods must be config-
a bill. administrator for further
ured following the Eligible Purchases ured following the Eligible Payment
instructions on configuring your
guidelines Method guidelines. •P
urchase items must be configured
POS system in these circumstances.
•A
ny new purchase items will default to •A
ny new payment method will default following the Eligible Redemption
eligible to eligible guidelines
•U
ser ID permission levels will dictate •U
ser ID permission level(s) will dictate •A
ny new purchase items will default to
your ability to configure eligibility ability to configure eligibility eligible
•U
ser ID permission level(s) will dictate
ability to configure eligibility
Member Requests
Additional features and functions are available in your POS system to
help you assist members with their questions and inquiries.
Looking Up Information
Account and Balance LookUp Award LookUp
POS systems allow for a quick and easy process to look-up a member’s The POS systems will have the ability to print the award chart in U.S.
Hyatt Gold Passport account number and/or account information. dollar or the currency of the hotel.
Associates are able to search using one of the following criteria:
Please refer to the POS Operation Manuals on Hyatt Connect
• Hyatt Gold Passport account number for award lookup instructions.
• Email address
• Name and address

– Partial name search is allowed
• Phone number
The POS system will generate a search result allowing a specific account
to be selected. The POS system will also allow the ability to print account
information.
Please note: This functionality is not available for MSI PlacePoint.

for account/balance look-up instructions.
Member Requests
Retroactive Credit Request

In the event a member forgets to provide their Hyatt Gold Passport
account number, or they did not receive point issuance for an eligible
transaction, members must contact the outlet directly to request a
retroactive credit.
• The member must provide a valid bill/transaction number
• The POS will provide the ability to print a receipt
Associate Procedures
These are the actions you must complete to process a retroactive credit
request:
• Confirm Eligible Payment Method was utilized
• Confirm guest did not already receive points
• Access and print a past receipt
• Write member’s Hyatt Gold Passport account number

on printed receipt
• Forward information to Outlet Manager or Hotel Accounting

for processing

for retroactive credit instructions.
Database History
Retroactive requests are based on each outlet’s
database history availability. Data history may
vary between 24 hours and 30 days.
Miscellaneous
Miscellaneous operations tasks may not be needed day-to-day, but they
are still important to understand. Such operations include: how to
affiliate members to your outlets, run reports, update the status of your
facility, and how to troubleshoot system connectivity failure.
Member Affiliations
Each outlet has the ability to append an affiliation that will allow Associates
Each outlet has
and outlets to connect a specific member with their outlet for reporting,
tracking and marketing purposes.
the ability to
Please note: This functionality is not available for MSI PlacePoint.
append an affiliation.
for member affiliation instructions.
i Member Affiliation Example
A Hyatt Gold Passport member is a loyal customer of Hyatt Regency Omaha’s

steakhouse, Wild Prairie. Wild Prairie may apply its affiliation to the member for
reporting, tracking and marketing purposes.
Miscellaneous
Reporting
POS systems have reporting functionality that is available for auditing
and invoicing purposes.
The following reports are available:
Point Issuance Transactions Award Redemption Transactions

The point issuance report will include the following details: The award redemption report will include the following details:
• Bill number • Bill number
• Date • Date
• Bill total • Bill total
• Bill eligible amount • Redemption amount
• Hyatt Gold Passport account number • Award number
• Member last name • Hyatt Gold Passport account number
• Member last name

for reporting instructions.
Miscellaneous
Outlet Facility Updates System Connectivity Failure

Hyatt Gold Passport must be notified when a participating outlet has In the event system connectivity fails, the following procedures
changed or closed. must be followed.
Current Outlet Update Book4Time

When a participating outlet has a name, Facility ID or facility type On a nightly basis, management must review the “Cash Drawer
change, a Facility Update form must be completed and sent to Hyatt Management” records under the “Front Desk” section and ensure that all
Gold Passport Operations at least three weeks prior to the change. The transactions have been processed. In the event a transaction is pending,
notification will ensure the proper outlet details are provided on the it must be resubmitted to Hyatt Gold Passport to ensure point issuance.
member’s statement. The Facility Update form is located on
Hyatt Connect Micros 9700
Closing Outlet
Micros 9700 will automatically query pending transactions and resubmit
In the event a participating outlet closes or is no longer operated by to Hyatt Gold Passport for point issuance.
Hyatt, a Facility Update form must be completed and sent to Hyatt Gold
Agilysys Infogenesis
Passport Operations with at least three weeks prior to the closing.
The Facility Update form is located on Hyatt Connect Agilysys Infogenesis will automatically query pending transactions and
re-submit to Hyatt Gold Passport for point issuance.
MSI PlacePoint
MSI PlacePoint will automatically query pending transactions and
re-submit to Hyatt Gold Passport for point issuance.
System Support
Hotel outlets are to contact their POS administrators
for any questions or concerns regarding system
performance, operational questions or general support.
Unexpected Outages
If unexpected system outages arise, it could take up
to 48 hours to process a member’s point earning or
point redemption.
Sample Forms
You can find samples of these forms in the Reference
section. p.208
Q:W
ill hotels be accountable for fraudulent transactions? For example, what if a Q:C
an Outlet Associates and members view the point deduction from the member’s
guest fraudulently earns points with another HGP member’s account? account when the Dining and Spa Award redemption is processed and the mem-
ber is still on-site?
A:T
he hotels are fully responsible for any fraudulent transactions
A:Y
es,the final payment receipt will display the Dining and Spa Award
that occur at the hotel. To avoid fraud, Outlet Associates must ask
the guest for a valid HGP account number and a valid ID or HGP redemption applied to the member’s check along with an award
membership card at the time of earning and redemption of Dining, authorization/reference number.
Spa and More Awards. For more information on Dining, Spa and More Awards, see p.137
For more information on requirements for redeeming awards, see p.138

Q:H
ow will Outlet Associates know if the member has sufficient HGP points for
redemption?
Q : Can a Dining, Spa and More Award transaction be refunded/reversed?
A:I
n the event an award is requested and the member has insufficient
A:Y
es. The member must contact the outlet directly to request a refund
points, a message for “Insufficient Funds” will display and return
of a redeemed award. Please refer to the POS Operation Manuals
the member’s current available point balance. The member must
for refund instructions.
then request a Dining and Spa Award for a lesser value or provide an
For more information on Dining, Spa and More Awards, see p.137 additional payment method.
For more information on special circumstances when redeeming, see p.140
Q:C
an members redeem Dining, Spa and More Awards for outlet services gifted to a
friend, family member, colleague, etc?
Q:C
an the Dining and Spa Award value be greater than the member’s total amount
A:M
embers can redeem Dining and Spa Awards for services provided
of Eligible Purchases, and the remainder be applied to taxes, tips and gratuities?
to a third party if the member is present at the time of award
A:Y
es, members may request an award value up to the total redemption
redemption.
eligible including taxes, tips and gratuities. However, members will
For more information on special circumstances when redeeming, see p.140 not receive a refund for any unused portion of the award.
For more information on Dining, Spa and More Awards, see p.137
Q:C
an a member redeem HGP points to settle a bill and receive the benefits of an-
other hotel or dining program at the same time, specifically Club at the Hyatt?
A:M
embers are not entitled to either collect or redeem HGP points
while enjoying Club at the Hyatt benefits.
For more information on redeeming multiple awards, see p.140
frequently asked questions (continued)
Q:C
an Outlet Associates “keep the change” if a member chooses a Dining and Spa Q : If a member requests a refund for a transaction, will points still be earned on the
Award value greater than the total amount of Eligible Purchases? refund?
A:U
nless the member indicates that the remainder should be applied to A:I
f a transaction is refunded, points will be removed from the HGP
tip and gratuity, Outlet Associates may not keep the remaining value account equivalent to the amount of the refund.
of any unused portion of a Dining and Spa Award.
Q:H
ow will Outlet Associates and members know how much of a member’s spend is
eligible for point-earning during an outlet visit?
Q : Do members receive Platinum or Diamond tier bonus points on outlet purchases?
A:T
he member’s receipt will display the total Eligible Purchase spend
A:Y
es, tier bonuses are earned on eligible charges for purchases at
participating outlets. Platinum members receive a 15% bonus and for that outlet visit.
Diamond members receive a 30% bonus.
Q:W
hen will the points for Eligible Purchases be deposited into the HGP member’s
account once the payment is processed?
Q:C
an members use points earned from outlet visits for points-to-miles conversions
A:P
oints will be credited to the member’s account instantly at the time
with Hyatt Travel Partners?
A:Y
es,points earned on outlet transactions can be converted to miles of payment. If unexpected system outages arise, it could take up to 48
with Hyatt Travel Partners, the same as points earned during stays. hours to process.
Q:W
ill points earned for Eligible Purchases at outlets count toward member’s tier
status?
A:P
oints awarded for outlet visits will not count towards earning Hyatt
Gold Passport tier status, such as Platinum and Diamond. Outlet visits
will not count as stays or nights towards earning Hyatt Gold Passport
tier status.
REVIEW
Reference Questions
1 What purchases are eligible for earning at participating outlets? 6 Can the Dining and Spa Award value be less than then member’s total
amount of Eligible Purchases?
See Purchase Eligibility p.133
See Partial Award Payment p.140
2 Can more than one member earn Hyatt Gold Passport points on
outlet-earning if only one member can earn points per bill? 7 Can members earn points for Eligible Purchases when using a Dining
and Spa Award as a payment method?
See Multiple Payees—Multiple Bills p.140
See Redeeming Points p.138
3 Can members earn Hyatt Gold Passport points and receive other
outlet program benefits like Club at the Hyatt? 8 Can members receive points for a previous purchase if they were
unable to provide their membership information?
See Special Circumstances p.140
See Retroactive Credit Requests p.145
4 What are the predetermined dollar values for award redemption?

9 What is considered a reasonable timeframe for point issuance if you
See the Dining and Spa Award Chart p.138
have experienced a POS outage?
See System Connectivity Failure p.148
5 What are considered Ineligible Redemption Purchases
at participating outlets?
10 What percentage will a full-service hotel be assessed for Hyatt Gold
See Redemption Eligibility p.139
Passport points issued at an outlet?
See Assessment Fees p.136
REVIEW
Test Your Knowledge
1 4 6 9
True or False:
Of the items listed, which is Which of these is not an Eligible How many Hyatt Gold Passport
eligible for redemption but is not Payment Method? points does it take to earn a $50 When a new item is added to the
an eligible purchase? Dining and Spa Award? POS system, it defaults to eligible
A: Cash
Room Charge
for both purchase and redemption.
A: Non-alcoholic beverages B: A: 1,000
B: Food C: Hyatt Credit Card B: 5,000
C: Taxes D: Check C: 10,000 10
D: Spa (day pass) D: 20,000 True or False:
5 You can process a Retroactive

2 7 Credit Request for any unclaimed
What percentage are full-service
True or False: True or False: purchase a member has made
hotels assessed for Hyatt Gold
Hyatt Gold Passport will Two Hyatt Gold Passport members since they became a Hyatt Gold
Passport points earned at their
compensate hotels for the number can both earn points for their Passport member.
outlet?
of Hyatt Gold Passport points meals if they are on the same bill.
A: 4.0 %
being deducted from the member’s B: 4.5%
account. C: 5.0% 8
D: 3.5% What information do you need in

3 order to enroll a new Hyatt Gold
Which of these is not a valid Hyatt Passport member?
Gold Passport account number? A: Name and Address
A: G00033704D B: Name and Email Address
B: 9F4378292G C: Name and Phone Number
C: C62835794E D: Name, Address and Email
D: 512579638T

HGP Planner Rewards HGP Sales Promotions Local Volume Account Bonus Offers FAQs Review
hotel sales teams
promoting
hyatt gold passport
hotel sales teams
promoting Refer to this section any time
hyatt gold passport you need information about:
1 HGP Planner Rewards p.155
Hyatt sales team members play a critical role in driving 2 HGP Sales Promotions p.165
program awareness and planner participation in Hyatt 3 Local Volume Account Bonus Offers p.175
Gold Passport. This section provides the relevant information

needed to excel in these areas.
Hyatt Gold Passport

1 Planner REWARDS i Managing Hyatt Gold Passport Planner Rewards
At Hyatt, we believe in recognizing and rewarding

planners for every successful meeting or event. With
the Hyatt Gold Passport Planner Rewards program—
Hyatt’s exclusive rewards program for meeting and Program Structure p.156 Earning Points p.157
An overview of the program Details about point issuance guidelines
event planners—there are more reasons for planners and policies. and rules.
to hold meetings and catering/banqueting events at

Hyatt hotels worldwide.
Hyatt Gold Passport Planner Rewards
is a tool to assist Hyatt hotels to:
• Motivate existing accounts to book additional Earning Tier Credit p.158 Tools Application
Details about earning member tier Procedures p.159
meeting and catering/banqueting events credit instead of points. How to enroll members and submit
required communications.
• Encourage planner loyalty
• Acquire new meeting and catering clientele
• Close a new piece of business
• Acquire a competitor’s key account(s)
• Reward the loyalty and brand preference of one key account
Planner
An individual that plans, supervises and coordinates
large or small meetings and events.
Program Structure
As a participant in the Hyatt Gold Passport Planner Rewards program, i Additional Policies
planners may earn Hyatt Gold Passport bonus points for every eligible
Earning Structure
U.S. dollar spent on eligible meeting revenue. Participating planners can earn rewards in two ways, both covered in detail in the
following pages:
Every qualifying meeting or event can reward planners with up to 50,000
• Hyatt Gold Passport bonus points
bonus points. Points can be redeemed for exciting travel rewards, Future
• Hyatt Gold Passport elite tier membership
Meeting Credits and more. Plus, every qualifying meeting or event that
planners have helps them earn credit toward achieving elite tier status in
Company Membership Accounts
Hyatt Gold Passport, Hyatt’s global loyalty program.
Hyatt Gold Passport Planner Rewards offers Company Membership Accounts for
companies with policies that do not allow their Associates to earn bonus points.
Planners must be Hyatt Gold Passport members in order to participate in Company accounts will only have the ability to earn Hyatt Gold Passport bonus
HGP Planners Rewards. To make participation easy and effortless, hotels points in accordance to Hyatt Gold Passport Planner Rewards earning structure.
can enroll planners who are not currently Hyatt Gold Passport members. The hotel will work with the planner to complete the company account enrollment.
The hotel will complete the enrollment form on behalf of the company and submit
to GPCS@hyatt.com for processing. Please refer to the company account enroll-
ment form on p.210
Upon enrollment, the Company Account must designate a minimum of one (1) and
a maximum of three account administrators. Administrators will be responsible for
managing the earning and redemption of points within the account.
Future Meeting Credit

An award allowing companies or individual planners to
redeem points for credits on future meetings or events.
Reminder
Always make Hyatt Gold Passport Planner Rewards
available to any planner who requests participation.
And be sure to offer Hyatt Gold Passport Planner
Rewards to planners who are already participating.
Earning Hyatt Gold Passport Bonus Points

Planners will earn one bonus point for every eligible U.S. dollar spent
per meeting or catering/banqueting event—up to 50,000 Hyatt Gold
Passport bonus points.
Guest Room Revenue Earning Discretionary Points

To receive bonus points for guest room revenue, a min- Hyatt Gold Passport Planner Rewards has a published
imum of ten paid rooms must be occupied on any given earning cap of 50,000 bonus points per qualifying meet- i Example of Guest Room Revenue
night for the planner to receive bonus points. ing or event. Hotels have the ability to exceed this limit—
on a case-by-case basis—if the hotel’s specific business Company ABC International is hosting their annual
need is warranted. Allowing the flexibility to exceed the conference in Dallas. They have a total of 30 at-
Catering/Banqueting Revenue
50,000-point earning cap provides hotels extra leverage, tendees requiring 30 guest rooms on peak nights,
Guest rooms are not required to earn bonus points for and the hotel has honored a daily rate of $200.
implying that the hotel is going above and beyond for
catering expenditures. Planners can receive bonus points The event is over a three-day period, July 10–July
your prospect or client. Below are a few guidelines for
for eligible catering charges incurred for meeting-related 13. The company’s executives are arriving one day
exceeding the earning cap of 50,000 bonus points:
or non-meeting-related catering (i.e., business luncheons, early and staying an additional night to recap the
wedding receptions and other social functions). • Potential room night and/or catering revenue meeting.
is significant
Any service provided by a third party is considered ineligi- • July 9: 6 rooms/$1,200 room revenue
ble catering/banqueting revenue. • Potential for repeat business is apparent • July 10: 30 rooms/$6,000 room revenue
• July 11: 30 rooms/$6,000 room revenue
• Competitor is offering your prospect
Eligible Payment Method • July 12: 30 rooms/$6,000 room revenue
more than 50,000 bonus points
Hyatt Gold Passport Planner Rewards does not require a • July 13: 6 rooms/$1,200 room revenue
specific payment method. Planners are eligible to partic- • Convert a consistent competitive user
Only the room revenue associated with ten paid
ipate if the event is settled to a Group Master, or if each
A maximum of 100,000 discretionary bonus points may rooms per night is eligible to earn bonus points.
individual traveler is responsible for their own charges
be awarded per meeting or event. For this example event, the planner would have
(IPO).
earned 18,000 bonus points.
Please note: Planners are eligible to earn bonus points
within the Hyatt Gold Passport Planner Rewards pro- Earning for Multiple Planners
gram, and registered guests affiliated with the same event Hyatt Gold Passport Planner Rewards provides the ability
are able to earn five points per eligible dollar as outlined for up to three planners to earn bonus points per event.
within the Hyatt Gold Passport program.
Earning Hyatt Gold Passport Elite Tier Membership

Hyatt Gold Passport Planner Rewards allows planners to earn tier credit
toward Hyatt Gold Passport elite membership status per qualifying
event. Achieving Platinum or Diamond elite membership status allows
planners to enjoy exclusive tier benefits during personal travel.
Company Accounts will not receive meeting credit toward tier status.
Membership Platinum Membership Diamond Membership

Planners that are not already Hyatt Gold After three qualifying meetings or events in a After ten qualifying meetings or events in a
Passport members are required to join calendar year, planners will enjoy an automatic calendar year, planners will experience Hyatt
in order to participate in Hyatt Gold Passport upgrade to Platinum membership that allows Gold Passport’s highest level of membership
Planner Rewards. them to experience benefits and rewards and have access to Hyatt’s most generous
beyond membership for personal travel. personal travel benefits.
Qualifying Event
The booking of ten or more sleeping rooms for an event,
qualifying the planner to earn Hyatt Gold Passport points
or tier credits.
Company Account
Company Accounts are Hyatt Gold Passport memberships
assigned to a company or organization. Company
Accounts are only eligible to earn Hyatt Gold Passport
points within the Hyatt Gold Passport Planner Rewards
program guidelines.
Tools Application Procedures
Enrollment in Hyatt Gold Passport Planner Rewards

Hyatt Gold Passport Planner Rewards is built into the Hyatt Gold
Passport Tools Application to make it easy for you to manage your
planner accounts. If your hotel does not have an established
meeting/event submitter or a point approver, please contact
your hotel administrator to request appropriate Access Levels.
Enrolling a Planner Accessing the Tools Application

Follow the Enrolling New Members procedure in Section 2 p.50 The fulfillment of Hyatt Gold Passport Planner Rewards is processed
within the Hyatt Gold Passport Tools Application. Depending on the role
Enrolling a Company Account you play, different access levels will be needed.
Company Accounts are available for companies with policies that do not
allow their Associates to earn bonus points. To enroll a company:
Associate Tools Department Assignment Access Level
• Download a Company Account Enrollment Form. Administrative Staff Hotel Sales Administrator
(Sample form on p.210 ) Sales Managers Hotel Sales General Hotel
• Email completed enrollment form to Hyatt Gold Passport Customer Catering Managers Hotel Sales General Hotel
Service gpcs@hyatt.com. Convention Service Managers Hotel Sales General Hotel
• Hyatt Gold Passport Customer Service will respond with a confirmation Director of Sales/GM or AGM Hotel Sales Transaction Approver
email providing the company’s Hyatt Gold Passport account number. Director of Catering/GM or AMG Hotel Sales Transaction Approver
Designated Tools Administrator Hotel Sales Administrator

Point Issuance
Issuing Points
Hyatt Gold Passport Planner Rewards points must be

6 Tier
Credit Eligible: N=Not eligible for tier status, 10 Enter Total Eligible Revenue (based upon the hotel
issued by the Sales team once an eligible meeting/
Y= eligible as a qualified meeting toward tier status. spirit code, international hotels have the ability to
event has actualized.
This will change automatically, dependent upon the convert revenue into local currency).
NOTE: To successfully issue points, you must use Inter- number of room nights entered (>10 will result in Y,
net Explorer 8 or earlier. <10 will result in N).
Complete the required fields below:

7 Group
Reference Number: Internal tracking method
to be used at your discretion.
1 Event Description: Explanatory name for the event.
8 Number
of Planners: HGP Planner Rewards points
2 Event
Type: Based on the nature of the event, se- can be split up to three ways. Clarify here. 11 Select “Next.”
lect between Catering Only, Sleeping Rooms Only
or Sleeping Rooms & Catering (Default: Sleeping
Rooms & Catering). 12 Enter
the planner’s Hyatt Gold Passport member-
ship number and all pertinent account information.
3 Location:
Hotel spirit code.
4 Meeting
Dates: Start and end date of the event.
5 Number
of Room Nights: Only mandatory if Event
Type includes Sleeping Rooms.
9 Select “Next.”
13 Select “Submit.”
Point Issuance Approvals
Approving Points (Tools Application)
The Hyatt Gold Passport Planner Rewards point approver must review,
5 Select the meeting/event you would like to approve.
edit as needed and approve each actualized meeting.
1 Enter Location: Ensure the correct hotel is displayed.
2 Enter
Status: You have the ability to search for all meeting/events entered into
Tools for your hotel including NR- Not Reviewed, A- Approved, NA- Not Approved.
3 Select “Apply Filters.”
4 All meeting/events for your hotel will be listed by date.

6 Approver
has the ability to edit fields within the submitted Transaction Detail Form.
7 After
edits are made, select “Recalculate” to ensure the
new information has been implemented.
8 Comments
for all changes to the Transaction Detail Form
are required within the Log.
9 Select “Submit” after necessary edits have been made.
Approval by GPCS
Requested transactions pending 30 days will automatically be
approved by Gold Passport Customer Service (GPCS). The hotel
remains financially responsible for all points processed by GPCS.
Approval Emails
Hyatt Gold Passport Planner Rewards is designed to issue an email
to the hotel’s Transaction Approver. To ensure the hotel’s Transaction
Approver receives email notifications, use the following procedures.
Full-Service Hotels: Email Notifications

With the assistance of your internal MIS/IT team, create the following
email group and ensure notifications are routed to the hotels appointed
Transaction Approver (Director of Sales/Catering):
• PRPTS.<SPIRIT CODE>.@hyatt.com
Hyatt Place and HYATT house: Email Notifications

Contact the General Manager Help Desk to create the following email
group and ensure notifications are routed to the hotel’s appointed
• PRPTS.<SPIRIT CODE>.@hyatt.com
Sample Email
A sample Transaction Approver email is available in the
Reference section, p.213
Submitting Future Meeting Credit

Select “Future Meeting Credits” to display all meeting credit awards to be processed for compensation
(please note: meeting credits should only be processed once a meeting has been held).
Processing Future Meeting Credit
1 Copy the award code. 4 Enter

information in provided fields 5 Select “Submit.”
(* indicates required fields):
• Given/First Name 6 Accounting will then post the credit against the
• Surname/Last Name group’s posting master account; enter certificate
• Location (your hotel will only appear) number as reference.
•S
tay Check-In Date (beginning meeting/event
date)
• Stay Check-Out Date (last meeting/event date)
•A
ward Code (award code is located within the
Future Meeting Credit screen)
•A
ward Check-In Date (beginning meeting/event
2 Select “Compensation.”
date)
• If the meeting or event is cancelled, select “No •A
ward Check-Out Date (last meeting/event
Show Reservation?” to return the planner’s/com- date)
pany’s points to their account and follow the can- •R
oom Number (enter in 9999 for Room Number
cellation policy indicated within the sales contract. when processing Future Meeting Credit Award
compensation)
•G
P Account Number (planner/company account
number)
•R
eservation Number (enter group booking/event
number)
•F
olio Number (not applicable for future meeting
credit compensation)
3 Copy the award code from the above screen.

Future Meeting Credit Confirmation Emails

Hyatt Gold Passport Planner Rewards is designed to issue an automated
email to the hotel’s DOS/DOF/GM/AGM once points have been
redeemed for Future Meeting Credit Awards. To ensure the hotel
receives Future Meeting Credit email notifications, the following must be
completed:

Transaction Approver (Director of Sales/Director of Finance):
• FMC.<SPIRIT CODE>.@hyatt.com

Transaction Approver (Director of Sales/General Manager):
• FMC.<SPIRIT CODE>.@hyatt.com
Trial Tier
Hyatt Gold Passport’s Platinum and Diamond tier challenge
to assist Sales in shifting business from other competitors.
Sample Email
A sample Confirmation email is available
in the Reference section, p.214
Hyatt Gold Passport

2 Sales Promotions i Payment Method Types
Hyatt hotels use two kinds of promotions to generate

greater awareness and participation in Hyatt Gold
Passport: semi-annual Global Promotions and Trial Tier
memberships.
Trial Tier
Trial Tier p.166
In an effort to shift share to Hyatt among competitor loyalists, Hyatt How to enroll members in Platinum and Diamond
Gold Passport offers the Platinum and Diamond Trial Tier to our local Trial Tier.
and corporate sales teams with marketing tools that target our top
competitors’ most desirable travelers.
Global Promotions
Hyatt Gold Passport supports Global Promotion(s) throughout each
calendar year. The promotion(s) provide an additional point bonus or
award to members to increase engagement with our loyal members.
Points or other rewards given during any Global Promotion are funded
and managed by Hyatt Gold Passport. Marketing collateral is sent to
hotels prior to promotion period and all Associates are instructed to Global Promotions p.169
review Standard Operating Procedures and Recorded Webinar, which Overviews and procedures for the latest Hyatt Gold
are accessible on Hyatt Connect. Passport promotions.
Platinum and Diamond Trial Tier

This offer allows customers to immediately enjoy the benefits of either
Communications and Support
Platinum or Diamond membership for a 60-day trial period. To maintain Flyers and enrollment forms should be used to promote
the elite membership level through February 2016, Platinum members and enroll customers into the program between
June 1, 2013 and April 30, 2014. These materials
must stay six eligible nights and Diamond members must stay 12 eligible
can be found on Hyatt Connect
nights within 60 days of enrollment.
Platinum Trial Promotion Details Diamond Trial Promotion Details

• Promotion enrollment valid May 1, 2014 through October 31, 2014 • Promotion enrollment valid May 1, 2014 through October 31, 2014
• Members immediately enjoy the benefits of Platinum membership for a 60-day trial •G
uests may enjoy the benefits of Diamond membership for a 60-day trial period upon
period submitting a comparable competitive tier program statement
• Members must complete six eligible nights within 60 days of enrollment to maintain •C
ompetitor tier status requirements for enrollment to Hyatt Gold Passport Diamond
Platinum status through February 2015 Trial Program are limited to the following competitor programs:
– Hilton HHonors® Gold or Diamond.
• Members receive an additional 1,000 bonus points on their first six eligible nights
(maximum 6,000 bonus points may be earned) – Marriott Rewards® Gold Platinum
– Bonus points are funded by the hotel at $0.01 per point – Starwood Preferred Guest® Platinum
– IHG Priority Club Rewards® Platinum Elite
• Maximum one trial tier promotion per member per promotional period
– Example: If a customer enrolled in Trial Tier 2012/2013 (enrollment period through • Members must complete 12 eligible nights within 60 days of enrollment to maintain
May 2013), the same customer can enroll again in new Trial Tier 2014 program Diamond status through February 2016
beginning May 1, but cannot enroll a second time during the life of the promotion
• Members receive an additional 1,000 bonus points on their first six eligible nights
enrollment period (expiring April 30, 2014)
(maximum 6,000 bonus points may be earned)
Upon completion of six eligible nights within 60 days of enrollment, Hyatt Gold Passport – Bonus points are funded by hotel at $0.01 per point
will automatically upgrade to Platinum membership through February 2016.
• Maximum one trial tier promotion per member, per promotional period
Upon completion of twelve eligible nights within 60 days of enrollment, Hyatt Gold
Passport will automatically upgrade to Diamond membership through February 2016.
Enrollment Procedures
In-Hotel Enrollment (for Platinum Only)
Hotels have the ability to enroll a new member into Hyatt Gold Passport Trial
3 Select “Member Enrollment.”
Tier and automatically provide trial Platinum tier status. Competitive tier status
is not required in order to participate in the Platinum Trial Tier promotion.
Enrollment into the Platinum Trial Tier promotion can be completed via the 4 Select Source Code Description “Platinum Trial Tier.”
Hyatt Gold Passport Tools Application as follows:
5 Enter member enrollment information for new or current HGP members.

1 Access the Hyatt Gold Passport Tools Application at
www.goldpassport.com/tools
6 Select “Submit.”
2 Enter your User ID and Password.

7 Once
a confirmation screen is received, the new or current member is
• Please Note: Only hotel sales associates with a Hyatt Gold Passport
automatically registered for the Hyatt Gold Passport Platinum Trial Tier promotion.
Tools Application login with eligible hotel access levels will be eligible
to complete a Platinum Trial Tier enrollment. •P
lease provide new customer with his/her Hyatt Gold Passport number. It is
•T
o obtain a new User ID and Password or to confirm your existing imperative that the member provides his/her new Hyatt Gold Passport account
User ID and Password, please contact your hotel’s Hyatt Gold Passport number at the time of reservation to ensure credit toward the promotion. A
Tool Application’s administrator. follow-up email communication will be sent to the customer providing him/her
with a Hyatt Gold Passport number and a temporary password to access his/
her account.
Enrollment Procedures
Customer Service Enrollment (for Platinum and Diamond)
For Platinum and Diamond Trial enrollment, locate the Trial Tier
Enrollment form on Hyatt Connect and fill out as follows:
1 Select
either “Platinum Trial Tier” 3 C
omplete Competitive Tier Status section (only
or “Diamond Trial Tier.” required for Diamond Trial Tier enrollment).
2 Complete
customer profile information 4 S
ubmit form(s) to goldpassport@hyatt.com and
allow 7-10 business days for enrollment into the
•C
urrent Members—Complete current member
trial tier.
section. Required to provide Name, HGP
number, and email address.
•N
ew members—Complete all required fields Gold Passport Trial Tier Customer Service
for new member enrollment under “New 800.228.3360 can assist with Platinum Trial Tier
Members.” enrollment as well.
Online Landing Page Platinum Self-Enrollment (Approved Corporate Volume Accounts Only)
Pre-approved accounts promote a private Platinum Account approval and setup require a business case
Trial Tier landing page within their organizations. review by Corporate Sales and Business Marketing
Travelers within this organization will have the ability through Global/Regional Sales account lead for
to electronically self-enroll in Platinum Trial Tier required resources and partner’s commitment to
promotion. promote HGP offer through internal channels.
Promotions
The Hyatt Honeymoon Free Night

The Hyatt Honeymoon Free Night has been extended for weddings
booked and held by December 31, 2015 and is valid at participating hotels
or resorts worldwide. This offer is intended to drive wedding bookings to
participating hotels worldwide through 2015, and to capture honeymoon
stays and incremental revenue in association with the earned Free
Nights. The Free Nights are earned in the form of Hyatt Gold Passport
bonus points, allowing couples to redeem at any Hyatt location
worldwide.
Promotion Details Sales/Marketing Communication
Couples who book and hold a wedding at a participating Hyatt hotel or resort worldwide by • Electronic Sell Sheet: PDFs are posted on www.hyattbrandmanager.com under the
December 31, 2015, may earn Free Nights in the form of Hyatt Gold Passport bonus points. “Standards” section along with the native files. U.S. and International trademarked
versions are available for the following iterations:
• $10,000 USD equivalent total spend for •$
30,000 USD equivalency total spend for
wedding = 60,000 Hyatt Gold Passport wedding = 120,000 Hyatt Gold Passport – Global Masterbrand
bonus points (redeemable for a minimum bonus points (redeemable for a minimum – Park Hyatt
of two Free Nights at any Hyatt hotel or of four Free Nights at any Hyatt hotel or – Andaz
resort worldwide) resort worldwide)
• C
ustomizable Sell Sheet: Customizable templates are available for purchase under the
• $20,000 USD equivalency total spend for • $ 40,000 USD equivalency total spend for Marketing Materials section of Hyatt Brand Manager
wedding = 66,000 Hyatt Gold Passport wedding = 150,000 Hyatt Gold Passport
bonus points (Redeemable for a minimum bonus points (redeemable for a minimum • Hyatt.com hotel property pages: The offer will be listed on hotels property pages
of three Free Nights at any Hyatt hotel or of five Free Nights at any Hyatt hotel or
resort worldwide) resort worldwide) •W
eddings & Honeymoon Offer landing page: Sell sheets direct couples
to www.hyattweddings.com
Promotions
The Hyatt Honeymoon Free Night Procedures
i Hyatt Honeymoon Free Night Standard Operating Procedures
Guest Instructions Hotel Honeymoon Bonus Point (Free Night) Fulfillment

Book and hold a wedding at participating Hyatt hotels by December 31, 2015, and After a wedding contract has been signed and deposit (if applicable) retained,
request valid offer code: HMOON complete the Honeymoon Free Night spreadsheet (available on Hyatt Connect
and on p.219 of the References section of this manual).
Sales Instructions Important Note: Process the points as soon as the contract becomes definite so that
Enter offer code HMOON into the hotel’s Sales Tracking System. the guest may use the bonus points to book honeymoon reservations. Do not wait
until the wedding event has actualized.
Envision Tracking Guest must be a Hyatt Gold Passport member to participate. To join, you may enroll
Under the “Booking” tab, the Market Program box is under the “types” section of the the guest via the Hyatt Gold Passport Tools Application or at goldpassport.com
booking (the bottom quadrant on the left side). Sales, Catering or Convention Service
managers should enter the requested Market Program Code when the booking has Ensure the following information is entered into the spreadsheet:
turned tentative or definite. If the code does not automatically pop up, click tab to
• Hosting hotel SPIRIT Code
find the correct code.
• Date of transaction
• Member First/Last Name
Delphi Instructions
Once the booking has turned definite, Events Sales Manager should click on the • Hyatt Gold Passport membership number (if the couple does not have a Hyatt Gold
Booking UDF and insert the offer code under the “Promotion” field: HMOON Passport membership number, enroll one or both via the Hyatt Gold Passport Tools
Application)
• Indicate total wedding spend and appropriate award level
• Send completed spreadsheet to Hyatt Gold Passport Customer Service
(gpcs@hyatt.com). The Hyatt Gold Passport bonus points will be deposited
in the member’s account within five days of submittal
• Guest’s honeymoon bonus points (Free Nights) can be redeemed by visiting
goldpassport.com or calling Hyatt Gold Passport Customer Service at
800-30-HYATT
•O
nce bonus points are awarded to a member’s account, they may not be removed
for any reason (i.e. wedding cancellation, change in venue, etc.)
Promotions
Group Campaign
The Hyatt Meetings Network showcases our reasons to believe in Hyatt,
including Group Bill, Personal Preference Menus and Passkey while
adding in offer and sweepstakes components. While Hyatt Place and
HYATT house don’t specifically offer the same “reasons to believe,” they
do provide an outstanding group experience and are participating in this
offer. Specific terms and conditions state that not all components are
available at all locations.
Objective: Offer & Sweepstakes:
•G
enerate leads and drive bookings for the Planners can earn up to 100,000 Hyatt Gold Passport bonus points based on the number of paid
remainder of 2013 and through Q1 2014 for guest rooms on peak night. Points awarded upon contract signing.
group business to actualize through 2014
• 10 - 24 guest rooms = Each package includes a 4-night stay at one of the
10,000 Hyatt Gold Passport bonus points properties listed below, air and ground transportation
• Continue to increase awareness of Hyatt’s
and much more:
differentiating group attributes among the • 25 - 49 guest rooms =
25,000 Hyatt Gold Passport bonus points • Park Hyatt Washington
target
• 50 - 99 guest rooms = • Grand Hyatt San Francisco
Target Audience: 50,000 Hyatt Gold Passport bonus points
• Andaz 5th Avenue
• 100+ guest rooms =
• Professional meeting planners • Hyatt Regency New Orleans
100,000 Hyatt Gold Passport bonus points
• Non-professional meeting planners, • Hyatt Regency Maui Resort and Spa
Offer is valid for each new, qualifying meeting consisting
the “untitled” of at least 10 paid peak night guestrooms and booked by • Hyatt at Olive 8
3/31/2014 at participating Hyatt Place and HYATT house
locations for meetings held Sunday through Thursday by • Hyatt Place Chicago/River North
12/31/2014. Use of meeting facilities is not a requirement
• HYATT house Pittsburgh-South Side
for this promotion. Offer is valid for meetings held seven
days a week at participating Hyatt Regency, Grand Hyatt, NOTE: Sweepstakes only valid for planners residing in the US, Canada and
Caribbean (excluding Quebec). We will be selecting winners periodically
Park Hyatt, Hyatt and Andaz locations. throughout the promotion period to encourage planners to book earlier in
order to increase their chances of winning. We will notify you if a planner
Additionally, each meeting booked qualifies as one entry
that booked with your hotel is a winner. Entry period cutoff dates for each
into a drawing for a chance to win one of eight experience drawing: 10/23/2013, 12/11/2013, 2/10/2014, 3/31/2014
packages.
Promotions
Group Campaign Policies
Point Issuance Structure
The following outlines the process that allows for ease of submission,
Group Campaign Bonus Point Chart
fulfillment and tracking of this offer. Please note:
Bonus Value Contract Hotel Cost Overall Processing Procedures
•T
he bonus points offer is in addition to participation in signed for (USD) Bonus
Hyatt Gold Passport Planner Rewards. specified guest Code
rooms on peak
• Points are to be issued upon contract signing.
night
• Only one bonus request will be processed per form.
10,000 10-24 $100 MEET10K Email completed form to
•O
nce bonus points are awarded to a member’s account, they may not gpcs@hyatt.com
be removed for any reason (i.e. meeting cancellation, change in meeting
budget, etc.). Please be sure to build in appropriate fees into the contract
to offset costs for potential cancellations or attrition. 25,000 25-49 $250 MEET25K Email completed form to
gpcs@hyatt.com
• If the planner is not currently a Hyatt Gold Passport member, you will need
to enroll them in the program.
50,000 50-99 $500 MEET50K Email completed form to
•F
orms will not be processed and will be returned to your hotel if the proper gpcs@hyatt.com
authorizations are not submitted.
•H
yatt Gold Passport will bill the hotel where the meeting will be held based
100,000 99+ $1,000 MEET100K Email completed form to
on the chart at right.
gpcs@hyatt.com
Promotions
Group Campaign Procedures
i Group Campaign Standard Operating Procedures
Envision Booking and Tracking Procedures Sample Contract Clause

Tracking is essential to evaluating the success of this offer. Qualifying meetings Additional language should be added to contracts stipulating which rewards the
booked in conjunction with this offer must include the MEET14 Market Program Code meeting planner has selected. An example is below:
and list group’s selections in Envision. The Market Program Code options are located
in the booking under the “Bookings” tab of Envision under “Types” as shown below. “CAMPAIGN AGREEMENT: Based on one fully
Please select MEET14 from the drop down menu when entering eligible bookings. The
selections/concessions must be noted in the Comments section of the booking. executed contract with a participating Hyatt hotel
by March 31, 2014 and held by December 31, 2014,
Delphi Booking and Tracking Procedures the hotel agrees to the additional concession
When creating a booking that is part of either a Property or Global Hyatt promotion,
the following must be done to track the booking. of XXX Hyatt Gold Passport bonus points.”
• Create the booking and open the booking UDF
•G
o to the “Promotion” field and enter in the promotional code MEET14 for tracking.
This is a free-form field, so please make sure that you are entering in the code accu-
rately.
Forms & Collateral

Additional authorization forms and sales collateral
templates can by found on Hyatt Connect
Promotions
More Meetings
The Hyatt More Meetings offer rewards clients who book two, three,
four, or five new qualifying meetings at a time. The offer has been
extended for meetings booked by June 30, 2014 and held by June 30,
2019, with the objective to drive multi-year leads and bookings for
mid- to large- sized meetings and conventions at Hyatt hotels and
resorts through 2019.
Offer Details Participating Properties
The Hyatt More Meetings offer awards clients Planners may choose up to five rewards based Full service Hyatt hotels and resorts in the U.S., Canada
and Caribbean.
who book more than one new qualifying on the number of qualifying meetings held.
meeting at a time, with 100 or more paid The rewards can be customized based on the
Requirements
guestrooms on peak nights through June planner’s needs and can be determined and
2019. Clients need to book by June 30, offered at the discretion of each hotel. These Planner must book two or more qualifying large meetings
2014 for meetings held by June 30, 2019 at rewards include, but are not limited to: in the same contract, or in separate contracts executed
within 45 days of each other. A qualifying meeting must
participating properties. utilize a minimum of 100 or more paid peak night guest
• One complimentary guestroom per 40 paid room nights
rooms. Meetings must be definite with a signed contract
• Book two qualifying meetings, select two rewards
• Complimentary Internet access in paid guestrooms by June 30, 2014 and held before June 30, 2019. Citywide
• Book three qualifying meetings, select three rewards business is excluded. There is a 45-day window to com-
• No attrition fees for up to 50% slippage
plete included meeting contracts. Additional qualifying
• Book four qualifying meetings, select four rewards meetings may be added within nine months from the last
• 100,000 Hyatt Gold Passport Points per meeting and
Diamond-level Hyatt Gold Passport status for two years executed contract, with all meetings receiving the original
• Book five qualifying meetings, select five rewards
(upgrade awarded to meeting planner upon signing of concession level.
contract for all meetings)
Sales & Marketing Support
• Audiovisual equipment and services discounts, where
available • Access the More Meetings sales flyer on
Hyatt Brand Manager
• Regency Club upgrades, where available
• See meeting and events special offer listings and proper-
• Airport transfers, where available
ty page listings at hyattmeetings.com/more meetings
• Airport transfers, where available
Local Volume Account

3 Bonus Offers
The Local Volume Account Bonus Point program

gives hotels the ability to promote to their local volume
accounts with speed to market. Each hotel should evaluate
their local volume accounts and determine if there is a
need, the value of the bonus offer and the validity period.
Program Objectives
The Local Volume Account Bonus Point program is combinable with the
following offers/promotions:
• Hyatt Gold Passport Global Promotions

• Trial Tier Promotions
The Local Volume Account Bonus Point program is not intended, or may
not be used to support the following objectives:
• Negotiation for new contracts or RFP Referral Program

• Guest Recovery
• Transient Offers
About the Bonus Points

Bonus Points associated with this program are
the financial responsibility of the hotel. Bonus
points are billed to the hotel at $.01 per point.
Overview
IMPLEMENTING THE PROGRAM GSO/ASO APPROVAL
Local Volume Account Bonus Points may be used to increase market Once the GSO/ASO agrees to the business case, please make sure to
share in your market from a GSO/ASO account. In order to use the include their written confirmation in the email to the Regional Vice
Local Volume Account Bonus Points, Hotels must contact their GSO/ President of Sales and Marketing as well as your Regional Director of
ASO Director, if the need has been identified to provide bonus points to Field Marketing/Hotel Marketing contact.
a GSO/ASO organization. Once an organization is identified a business
case needs to be presented, discussed and approved by the GSO/ASO Please contact your Regional Director of Field Marketing/Hotel
Director. Marketing contact for support with the program objectives.
Business case questions include: BONUS POINT OFFERS
• What is the business objective(s) the hotel wants to achieve with the GP Bonus offer?
Hyatt Gold Passport has created the following four bonus point offers, all
• What business conditions/opportunities exist that supports achieving this objective(s)? of which are valid January 1–December 31, 2014:
• Time period the promotion would run and why?
Bonus Point Value Offer Code Bonus Code
• How many points would the hotel want to offer?
1,000 VB1000 V2
• Is any other Hyatt Hotel in the market offering points to this GSO/ASO organization? 1,500 VB1500 V4
• What does success look like? 2,000 VB2000 V6

Examples: 2,500 VB2500 V8
– Increase revenue from this organization by X% 3,000 VB3000 V9
– Increased room nights from this organization by X%
– Increase RevPAR Index for XXX month(s) All hotels worldwide have been included in the build of the above offers.
It is at each hotel’s discretion to decide whether or not to promote the
offers based on the needs of their individual local volume accounts. It is
Important Note recommended to only promote an offer for a specific need period and not
If a guest quotes one of the above offer codes when booking a reservation at the entire year.
your hotel, even though the hotel didn’t promote the offer, the reservation will be
processed accordingly. The member will only receive the bonus points associated
with the offer if the front desk/host applies the appropriate bonus code to the stay
record. It is imperative to communicate offer validity periods to all operating areas
of the hotel to ensure fulfillment is monitored and applied appropriately.
Standard Operating Procedures

BTSM Additional Resources
Once a comprehensive review of your local volume accounts is Find more detailed procedures and the
Tracking Worksheet on Hyatt Connect
completed, complete the Local Volume Account Hotel Tracking
Workbook and submit to your Regional Director of Field Marketing/
Hotel Marketing contact and your Regional Vice President of Sales
and Marketing. If a GSO/ASO organization is included, please
make sure to include the email confirmation of the GSO/ASO Director.
Procedures and Building Business Codes
Building Business Codes in Opera Building Business Codes in WinPM Check-In Procedures
1 Choose Configuration from the main Opera Screen. 1 Access

GM Functions/Offer/Bonus 1 Identify
reservations with a partici-
Codes. pating offer code.
2 Select:
Setup >> Screen Design >> List of Values Maintenance >>
Lov Value Maintenance. 2 Select
the Bonus Codes tab and 2 Ensure
the member is staying within
click on New. the hotel’s specified validity period.
3 Select “BONUS_CODES” from the Lov Value list.

3 Add
Bonus Code, Description and 3 Ensure
the appropriate bonus code
select related Offer Code, Activate is added to the member’s stay
4 Choose
New and you will get the proper screen to enter a new bonus code (the and Save. record.
following must be completed for all bonus codes associated with this program):
• Lov Value: <Bonus code #1>, <Bonus code #2>, <Bonus code #3>, <Bonus code
Reservation Procedures Accounting Procedures
#4>
• Description: <offer code#1 >, <offer code#2 >, <offer code#3 >, <offer code#4> 1 Guest
must request valid offer code 1 Normal
point assessment will apply
at time of reservation. for base points earned.
• Display Seq.: Enter a number that will make this bonus display on TOP of other
bonus offers in the pickbox (values should be displayed after program bonus
codes such as 1W, D5, etc.)
2 Hotels
are invoiced $.01 per bonus
point issued.
Marketing Materials
Hyatt Gold Passport has created flyers to promote the Hyatt Gold Passport
Local Volume Bonus Offer at your hotel. These were designed to be
customizable to each client. There are three photo options and
customizable text fields to provide flexibility related to the customer, offer
detail, and reference to your hotel.
For additional supporting detail around the Local Volume Account Bonus
Point Offers, please visit Hyatt Connect
Distribution
Sales flyers can be created for print and/or can be used for electronic
distribution to clients.
Location
Sales flyers can be found in the Sales Tool Kit on Hyatt Brand Manager:
HBM > Standards/NA > Brand (Select your brand) > Sales Tool Kit >
HGP Volume Account Flyers
Legal Copyright Requirements

Please use version with the correct legal copyright requirements for your
region:
• “®” U.S., Canada, Caribbean, Mexico, Nicaragua and Costa Rica.

• “™” Outside of US and HK
Marketing Materials
i Customizing Your Flyers
In the following marketing message and disclaimer text, customize only each
Photo options
of the following [fields] according to your hotel and offer details.
Select the best photo option for your hotel and/or relationship with partner.
• Select your appropriate brand. •U
se the correct legal copyright
Three different photos are provided for each brand with ® or ™. Samples requirements for your region:
•E
dit all [RED] fields in marketing
of each photo option are as follows. message and disclaimer. - “©” U
.S., Canada, Caribbean, Mexico,
• Remove brackets while editing. Nicaragua and Costa Rica.
•D
elete other hotel brands in marketing - “™” Outside of US and HK
message and disclaimer.
Marketing Message:
EXCLUSIVE OFFER FOR [COMPANY NAME] ASSOCIATES
We know that relationships matter, and we want our relationship with you to be
a rewarding one. That’s why we are offering [Company Name] Associates an
additional [Point Number] Hyatt Gold Passport® bonus points for each stay at
[Participating Hotel] through [Date]. With more points, you can enjoy more
exceptionally rewarding experiences at Hyatt locations worldwide.
Remember, as a Hyatt Gold Passport member, you already earn five points for
every eligible dollar spent—points you can redeem for Free Nights with no
blackout dates, room upgrades, spa treatments and more. To take advantage
of this exclusive offer, request Offer Code [Offer Code] when making your
reservation and at check-in. For questions, contact [Name].
Leisure
Disclaimer:
Offer valid through [end date] at [participating hotel]. All hotel reservations are subject to availability and
must be made in advance. Offer may not be valid with groups/conventions and may not be combined with
other promotional offers. Guest must request Offer Code [insert offer code] at time of reservation and
check-in to receive bonus points. Hyatt Gold Passport members must choose points for their stay and pay
[insert name of volume account rate]. Only one bonus may be redeemed per member, per stay. This
promotion is subject to the Terms and Conditions of the Hyatt Gold Passport program. Please allow 4-6
Business weeks after travel is completed for Hyatt Gold Passport bonus points to be credited to your account.
Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/
departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without
notice. Promotional blackout periods may apply due to seasonal periods or special events, and normal
arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time
without notice. Hyatt Hotels & Resorts® encompasses hotels managed, franchised or leased by subsidiaries
and affiliates of Hyatt Hotels Corporation. The trademarks [Select your brand: Hyatt®, Hyatt Hotels & Resorts®,
Service Park Hyatt®, Andaz®, Grand Hyatt®, Hyatt Regency®, Hyatt Place®, HYATT house®,Hyatt Zilara™, Hyatt Ziva™]
Hyatt Gold Passport®, and related marks are trademarks of Hyatt Corporation. © 2014 Hyatt Corporation.
All rights reserved.
Q : I work with planners whose companies won’t allow them to earn bonus points. Q : Why am I unable to issue HGP Planner Rewards points in the Tools App?
Can they still participate in Hyatt Gold Passport? A:T
o successfully issue points, you must have a access to the Hyatt Gold
A:H
yatt Gold Passport Planner Rewards offers Company Membership Passport Tools Application and be using Internet Explorer 8 or less.
Accounts, which allow the points to be issued to the company rather
For full procedures on issuing HGP Planner Rewards points see p.160
than specific individuals.
For more information about Company Membership Accounts,
Q : Where can I find materials and resources for promoting Hyatt Gold Passport?
see the HGP Planner Rewards Program Structure on p.156
For instructions on enrolling a Company Account, A:H
yatt Connect is your source for the latest information about recent
see the Tools App Procedures on p.159 promotions. If you need to create a sales flyer, you can find what you
need in the Sales Tool Kit on Hyatt Brand Manager.
Q:C
an planners holding a meeting at a Hyatt earn points for catering expenditures
Instructions for creating a flyer for the Local Volume Account bonus can currently
charged by a third party?
be found on p.178
A:N
o, any service provided by a third party is considered ineligible
catering/banqueting revenue. Planners can receive bonus points for
eligible catering charges incurred for meeting-related or non-meeting-
related catering (i.e., business luncheons, wedding receptions and
other social functions).
For more information, see the Earning Points with Hyatt Gold Passport Planner
Rewards section on p.157
REVIEW
Reference Questions
1 What are the two kinds of Hyatt Gold Passport Planner 4 How many qualifying meetings or events does it take for a planner
Rewards accounts? to advance their Hyatt Gold Passport membership status
See HGP Planner Rewards Overview p.155 Earning Hyatt Gold Passport Elite Tier Membership p.158
2 What is the difference between Guest Room Revenue and Catering/ 5 How do I submit Hyatt Gold Passport Planner Rewards points
Banquet Revenue when it comes to issuing Hyatt Gold Passport for approval?
Planner Rewards points?
See HGP Planner Rewards Tools App Procedures p.159
Earning Hyatt Gold Passport Bonus Points p.157
6 What promotions does Hyatt Gold Passport use to target our

3 Can multiple planners earn Hyatt Gold Passport Planner Rewards competitors’ most desirable travelers?
points for a single event?
See Promotions p.169
Earning Hyatt Gold Passport Bonus Points p.157
REVIEW
Test Your Knowledge
1 3 5
True or False:
What is the maximum amount of bonus points Should future bonus points be submitted for
a planner can be rewarded for a qualifying Hyatt Gold Passport Planner Rewards will only approval while the current meeting is being
meeting or event? award points when the event is settled to a held?
Group Master.
A: 75,000 A: Yes, it helps streamline operations.
B: 25,000 B: No, wait until the meeting is been held and paid for.
C: 60,000 4
D: 50,000 How many qualifying meetings or events does 6

it take for a planner to upgrade to Platinum Which membership tiers are available for the
2 membership? Trial Tier promotion?
What is the minimum number of paid rooms A: 3
A: Courtesy Card and Platinum
that must be occupied on any given night for the B: 5
B: Platinum and Diamond
planner to receive bonus points? C: 12
C: Platinum only
D: 7
A: 15 D: Diamond only
B: 10
C: 20
D: 5

Glossary At a Glance Resources & Contacts Extended Policies & Procedures Forms & Sample Documents Quiz Answers
extra information ,
documents and resources
reference
extra information ,
documents and resources
reference Refer to this section any time

The reference section is your resource for any questions you need information about:
you may have as you review this manual. Need to look up 1 Glossary p.185
a glossary term or get a quick overview of the membership 2 At a Glance p.187
tiers? The reference section is your tool. Here you can also
access any secondary policies and procedures, fill out forms, 3 Resources & Contacts p.196
or view sample documents. If you still can’t find what you 4 Extended Policies & Procedures p.200
need, this section provides contact information and links to

5 Forms & Sample Documents p.208
outside resources that can help.
6 Quiz Answers p.220
1 glossary
Address Standardization Eligible Stay Master Account/Posting Master

A process built into the Tools Application that verifies An eligible stay is when a guest pays an Eligible Rate for The payment method scenario in which an in-house
the location and validity of any address entered into the the length of their stay at a Hyatt hotel. A stay can be a group is paying for all or a portion of an individual’s
system. variable length of time, and is considered the length of guest charges. Master Account/Posting Master is
time a guest spends at a Hyatt hotel between check-in ineligible for point or tier status earning
Award Night
and checkout.
Free night as a registered guest, earned by accruing the Monthly Invoice
required amount of Hyatt Gold Passport points. Extended Stay Accounting reports available to hotels on or around the
A prolonged period of time that a registered guest stays 20th of the month for the month prior; this includes
at a hotel. the ADP report, Invoice report, and Compensation
Hyatt Gold Passport’s incentive program for our Associ-
reports. These monthly invoices are available via GP
ates based on the activated enrollments per Associate. Future Meeting Credit
Tools Application.
An award designed for companies, organizations or
Company Account
planners to use Hyatt Gold Passport points as payment Non-Registered Guest
Company Accounts are Hyatt Gold Passport member-
towards future meetings and events. A guest who is visiting the hotel for a non-stay purpose,
ships assigned to a company or organization. Company
such as visiting a spa or dining outlet.
Accounts are only eligible to earn Hyatt Gold Passport Folio
points within the Hyatt Gold Passport Planner Rewards A subset of charges on a guest’s stay record that is Non-Room Revenue
program guidelines. assigned a separate payment method. Charges incurred via eligible incidental charges during a
guest’s registered stay.
Direct Bill/City Ledger Incidental Charges
The payment method scenario in which a third party Any charge to a member’s room outside of the cost of Non-Stay
is paying for all or a portion of an individual’s guest the room itself. When a Hyatt Gold Passport member has eligible spend
charges. Direct Bill/City Ledger is eligible for point and in one of the outlets, including but not limited to Spa
Ineligible Rate
tier status earning. and Restaurants, but is not a registered guest of the
Ineligible Rates are qualified discounted rates, including,
hotel.
Eligible Night but not limited to, any free night stays, Third Party
An eligible night is when a guest pays an Eligible Rate at a Internet Rates (examples include priceline.com, hotels. Planner
Hyatt hotel. com, Expedia, and Travelocity), traditional wholesale A Hyatt customer hired by an organization to plan,
rates (examples include GOGO Worldwide Vacations, supervise and coordinate large group meeting and/or
Eligible Rate
Pleasant Holidays, etc.), airline crew rates, airline events.
An Eligible Rate shall be defined as any hotel published
Associate rates, travel agency Associate rates, Club at
room rate, including, but not limited to rates found on Point of Sale (POS) System
the Hyatt discount certificate stays, Hyatt Associate or
hyatt.com, the Hyatt Daily Rate, Volume Account Rates, A POS system is a Point of Sale system, which is a
Associate family discount rates, airline interrupted-trip
AAA and Senior Citizen rates. computerized network operated by a main computer
vouchers or contracted rooms (a contracted room is a
and linked to several F&B terminals.
room that has been reserved pursuant to a written and
executed agreement between a hotel and a corporation, Property Management System (PMS)
government agency or individual for a negotiated room The operating system that your hotel uses to manage
rate in exchange for an agreed upon number of rooms all reservations and operational procedures. Hyatt hotels
to be rented for an extended period of time). use two: Opera and WinPM.
Qualifying Event Retroactive Request

The booking of ten or more sleeping rooms for an event, A retroactive request is when a Hyatt Gold Passport
qualifying the planner to earn Hyatt Gold Passport member was unable to provide their membership infor-
points or tier credits. mation at the time of purchase and would like to receive
Hyatt Gold Passport points for this previous purchase.
Quality Assurance & Relocation Bonus (QAR)
Hyatt Gold Passport points issued to a member RESERVE
who experiences a relocation or service issues such Hyatt’s Central Reservation System for all hotels
as delayed check-ins, group noise disturbances, worldwide.
unclean guest rooms/linens, late airport transfers,
GP Tools Application
lost/misplaced packages, etc.
A web-based program available to all Associates that
Registered Guest houses Hyatt Gold Passport member information.
A guest who has made a room reservation at the hotel.
Trial Tier
Registered Stay Hyatt Gold Passport’s Platinum and Diamond tier
The period of time a guest is charged for from the time challenge to assist Sales in shifting business from other
they check in to the time they check out. competitors.
Transient Guest
A hotel guest is staying for leisure or personal travel.
2 At a glance
This section provides high-level overviews of Hyatt Gold Passport

and some of the most important features that make it a best-in-class
loyalty driver.
i At a Glance Subjects
Hyatt Gold Passport p.188 Membership Tiers p.189 Specialty Memberships p.190 The Hyatt Credit Card p.191
Rate Eligibility p.192 Incidental Charge Eligibility p.193 Non-Registered Guest Non-Registered Guest
Purchase Eligibility p.194 Redemption Eligibility p.195
At a Glance:
Hyatt Gold Passport
Hyatt Hyatt Gold Passport fosters personal relationships and

Gold Passport empowers the guest to develop emotional connections,
Mission inspiring brand preference and creating true loyalty.
1 2 3
Best-in-class benefits Guests can earn one of three different ways: Guest can redeem points for:
•$
6,000 USD spend to earn Top Category • Hyatt Gold Passport Points • Free Nights
free night in a standard room – Five Hyatt Gold Passport points for every • Room upgrades
• Free Internet eligible dollar spent
• Late checkout • Dining experiences
• Travel Partner Miles
• Club access or free full breakfast – 500 Travel Partner miles • Spa treatments
for top elite members for eligible stays • Incidental charges
• Suite upgrades for top elite members
at time of reservation • M life Tier Credits
– Eight M life Tier Credits per
eligible dollar spent
At a Glance:
Membership Tiers
Entry-level Platinum DIAMOND
•F
ive points per eligible 5 eligible stays or 15 eligible nights 25 eligible stays or 50 eligible nights
dollar
• 1 5% point bonus • 3 0% point bonus • 4 p.m. late check out (upon
• Redeem points for Free request at Hyatt Place &
• Complimentary in-room Internet •C
omplimentary in-room
Nights with no blackout HYATT house; subject to
• Preferred rooms Internet
dates (standard rooms) and availability at Hyatt resorts
other award options • Confirmed bed type at time of •U
pgrade to Regency/ and casino hotels)
reservation Grand Club or best room
• Convert points to miles • Dedicated check-in area (not
available (excluding suites) or
for travel with over 25 • 2 p.m. late check out (upon request at valid at Hyatt Place, HYATT
complimentary full breakfast
Travel Partners Hyatt Place & HYATT house; subject to house, Park Hyatt or Andaz
availability at Hyatt resorts and casino •F
our suite upgrades annually hotels)
hotels) on eligible paid room nights
• 48-hour guaranteed
• Dedicated check-in area (not valid at • Welcome amenity availability (not valid at Hyatt
Hyatt Place, HYATT house, Park Hyatt • Nightly room refresh resorts)
or Andaz hotels)
• 72-hour guaranteed availability (not
valid at Hyatt resorts)
At a Glance:
Specialty Memberships
Lifetime Diamond Diamond Premier Courtesy Card
10 years + Third-party Invitation

1 million base points Hyatt hotel owners only
• Unpublished membership All Diamond benefits plus: All Diamond benefits plus:
• No longer have to achieve stay • Unpublished membership •U
npublished membership • Allow for “Surprise & Delight”
or night requirement to retain • T he standard Diamond of family and friends through the
Diamond status •E
xclusive Courtesy Card Courtesy Card concierge desk
stay/night requirement is reservation number within
• Enjoy all benefits of and waived for Diamond Premier the U.S. or Canada: • Upgrade to suite or best available
services of Diamond members 1-800-228-3366 room on every stay
membership • Access to a discounted rate
• Receive additional recognition equal to the Associate rate •2
4-Hour Guaranteed Availability •G
reeting by hotel management
during each stay • A dedicated reservation and •S
tay bonus of 1,000 HGP points • Expedited check-in and checkout
assistance line at Global
Contact Center in Omaha •M
ay award Diamond membership • Exclusive VIP welcome amenity
to one friend or colleague annually upon arrival, complete with
personal note from General
Manager
At a Glance:
Hyatt Credit Card
• Co-branded VISA issued by Chase
• Over 100,000 Cardmembers generating over

86,000 stays and 187,000 nights
• All Hyatt Credit Cardmembers should be specially acknowledged for

their status as a cardmember and thanked for their loyalty to Hyatt
Benefits Cardmembers earn
•F
irst time Hyatt Credit Cardmembers enjoy two Free Nights at
any Hyatt worldwide after spending $1,000 on the card within
the first three months
3 HGP points for every $1 USD spent at any Hyatt
(eligible & ineligible)
• I n addition to standard program earning
• Platinum status, inclusive of Platinum tier benefits of five points per eligible dollar spent at Hyatt
• No foreign transaction fees on international purchases
• One additional free night every anniversary year at any

2 HGP points for every $1 USD spent at restaurants, on airline
tickets purchased directly from airlines, and at car rental agencies
1
Category 1-4 property HGP point on every $1 USD spent on
the credit card everywhere else
At a Glance:
Rate Eligibility
Eligible Rate Ineligible Rate
Any hotel published room rate, including, but not limited to rates found Any rate available through third-party channels, qualified rates that are
on hyatt.com, the Hyatt Daily Rate, Volume Account Rates, AAA and not available to the general public or rates not available through Hyatt
Senior Citizen rates. channels.
• Hyatt Daily Rate (RACK Market) • Diamond and Platinum Guaranteed • Traditional wholesale • Tour rates
Availability (GUAR) – GOGO Worldwide Vacations, Pleasant
• Published packages (PKGS Market) • Associate rates
Holidays, etc.
• Day Rate (DRTE) – Associate Comp, Associate Leisure,
• Promotion rates (RACK Market)
• Third-Party Internet rates Associate Business, Friends and Family
• Points + Cash Award
• Convention / Group rates (CONV Market) – Priceline, Expedia, Travelocity, etc. Rates
• My Elite Rate
• Discount rates (i.e., Senior Citizen, AAA, • Travel industry rates • Airline Associate discount
AARP, Government, AMXNET, ASAE, etc.) • Hyatt Gold Passport Upgrade Awards
– TADS • Airline awards
• Preferred rates – Slice of Paradise – Airline Interrupted Trip Vouchers
• Volume Account rates/Negotiated rates •H
yatt Gold Passport Free Night Awards • Hyatt Awards
(VOLM Market) – GPRM, PROGP, ADZGP, etc. – Hyatt Nights
• Consortia guaranteed (GTDRTE) •C
ontracted rates • Allotments
– Airline Crew
At a Glance:
Incidental Charge Eligibility
Incidental Charge
Any charge to a member’s room outside of the cost of the room itself.
Eligible Incidental Charges Ineligible Incidental Charges
• Food and beverage • In-room movies

–A
ll food and non-alcoholic beverages including in-room dining, Hyatt • All taxes
Place Grab-n-Go and HYATT house Guest Market (state law prohibits
Hyatt Gold Passport from awarding points on alcoholic beverages) • Banquet charges
• Laundry and dry cleaning • Meeting or function room charges
• Telephone charges • Airline interruption vouchers (distressed passengers)
• Parking charges • Gift shop or rental shop purchases

– If owned and/or operated by Hyatt – When shops are not owned or managed by Hyatt
• Business services • Rental on privately owned accommodations

– If owned and/or operated by Hyatt • Services provided by outside contractors
• Recreational services – e.g. independent audio-visual service, parking, recreational services
– If owned and/or operated by Hyatt • Grocery Service
– Valid only at HYATT house
At a Glance:
Non-Registered Guest Purchase Eligibility
When earning as a non-registered guest, all services must be owned and/or managed by
Hyatt to qualify for points earning for Hyatt food and beverage and spa experiences.
Eligible Purchases Ineligible Purchases
• Beverages (non-alcoholic)* • Alcohol (beer, wine, liquor)* • Labor fees
• Food • AV (charges, revenue, services) • Merchandise revenue
• Golf/golf retail • Business center • Miscellaneous (banquet, income)
• Hyatt brand or Hyatt product gift card • Coat check • Phone service
• Parking (day rate, self, valet) • Delivery charges • Room rental
• Retail • Exhibit charge • Service charges
• Health club—day pass • Equipment rental • Shipping
• Spa—day pass • Flowers • Spa memberships (annual/monthly)
• Spa retail • Franchise merchandise or package • Tax (all)
• Spa services • Gratuities • Transportation charge
• Tennis (merchandise, services) • Health club memberships (annual/monthly)
• Tobacco • In-room dining
• Internet service

At a Glance:
Non-Registered Guest Redemption Eligibility
When redeeming as a non-registered guest, all services must be owned and/or managed
by Hyatt to qualify for point redemption for Hyatt food and beverage and spa experiences.
Eligible for Redemption Ineligible for Redemption
• Non-alcoholic beverages* • Alcohol* • Labor fees/tax
• Entertainment • AV (charges, revenue, services) • Merchandise revenue
• Food • Business Center • Miscellaneous (banquet, income)
• Golf rental • Coat check • Phone service
• Gratuities • Decoration tax • Room rental/tax
• Hyatt brand/product gift card • Delivery charges • Service charges*
• Parking (day rate, self, valet) • Equipment rental • Shipping
• Retail • Exhibit charge • Spa Memberships (annual/monthly)
• Health club—day pass • Flowers • Tennis tournament fee/tax
• Spa (day pass) • Franchise merchandise/package • Transportation charge
• Spa retail • Health club memberships (annual/monthly)
• Spa services • Internet service
• Taxes According to local laws and jurisdictions,

• Tennis (merchandise, services)
*S
ervice charges are ineligible, unless a hotel
• Tobacco uses Service charge as a form of gratuity.
3 Resources & Contacts
The following resources and contacts can help

you gain additional insight about Hyatt Gold Passport
or implement additional Hyatt Gold Passport policies
and procedures.
Resources Hyatt Gold Passport Customer Service contacts
Hyatt Website: hyatt.com By Email Mail

Member HGP Assistance: Hyatt Gold Passport
Hyatt Gold Passport Website: goldpassport.com goldpassport@hyatt.com Customer Service Center
PO Box 27089
Hyatt Connect: hyattconnect.com Hotel HGP Assistance: Omaha, NE 68127-0089 USA
gpcs@hyatt.com
Hyatt Gold Passport Tools Application: goldpassport.com/tools
Fax
By Phone in the U.S. or Canada
Hyatt Brand Manager: hyattbrandmanager.com 1 (402) 593-9449
Reservations and Customer
Associate Rewards Program: www.goldpassport.programhq.com Service: 1.800.228.3360
Hyatt Online Print Store: www.onlineprintstore.com/hyatt Automated Account Information

Line: 1.800.514.9288
By Phone Outside the U.S. or Canada

Reservations and Customer
Service: 1.402.593.8615
Automated Account Information

Line: 1.402.592.6433
Global Contact Center (GCC) Worldwide
North/South America & The Caribbean Asia/Pacific

Contact numbers only valid when called from the country of origin Contact numbers only valid when called from the country of origin
Region Telephone Fax Region Telephone Fax
Argentina +54 11 5218 4518/19 +54 11 5218 4518/19 Australia 13 1234 +61 3 9650 6950
Bolivia +52 55 9138 1234 +52 55 5557 8746 Hong Kong +852 2956 1234 +852 2956 2151
Brazil +55 11 3257 8855 +55 11 3255 0152 India +91 141 662 1234 +91 141 407 4201
+1 800 122 1234 (toll-free)
Chile +56 2 233 4343 +56 2 233 4766
Indonesia +62 21 315 1234 +62 21 3193 5493
Columbia +57 1 610 0598 +57 1 610 8602
Costa Rica +506 2258 5854 +506 2255 0706 Japan +81 3 3288 1234 +81 3 3222 0430
(except Tokyo 03 area) 0120 512 343 (toll-free) +81 3 3222 0430
Dominican Republic +1 809 565 3500 +1 809 565 1221
0120 512 343 (toll-free) +81 3 3222 0430 +593 2 224 9480
Ecuador +593 2 227 1180 +593 2 224 9480
Korea +800 0200 1234 (toll-free) +81 3 3222 0430
El Salvador +52 55 9138 1234 +52 55 5557 8746
Malaysia 1 800 80 1085 +65 6732 6921
Guatemala +502 2366 7384/2333 6915 +502 2366 7383
New Zealand 0800 44 1234 (toll-free) +61 3 8843 1300
Mexico 01 800 00 500 00 (toll-free)
(Mexico City) +52 55 9138 1234 +52 55 5557 8746 Norway 800 11085 +49 6131 973 1235
Panama +52 55 9138 1234 +52 55 5557 8746 People’s Republic of China +86 512 5500 1234 +86 512 5500 1231
400 920 1234 Mobile GP Guest VIP
Peru +51 1 444 7000 +51 1 242 3600 400 839 1234 Direct Line (China only)
Uruguay +59 82 902 9631 +59 82 902 1951
Beijing, Xian, Tianjin, 10 800 852 0230 10 800 852 0231
U.S., Canada & Caribbean 1 800 233 1234 (toll-free) +1 402 593 9838 Northern Provinces (toll-free)
U.S. TDD (for hearing impaired) 1 800 228 9548 (toll-free) Shanghai, Guangzhou, 10 800 152 0230 10 800 152 0231
Southern Provinces (toll-free)
Venezuela +58 212 285 5384/7384 +58 212 286 2617
Singapore +65 6735 1234 +65 6732 6921
Taiwan 00 801 85 3888 (toll-free) 00 801 85 3168
Thailand +66 2 254 1234 +66 2 254 6336

Global Contact Center (GCC) Worldwide
Europe/Africa/Middle East
Contact numbers only valid when called from the country of origin
Region Telephone Fax Region Telephone Fax
Austria 0800 293 600 +49 6131 973 1235 Norway 800 11085 (toll-free) +49 6131 973 1235
Bahrain 8000 4006 (toll-free) +971 4 317 1800 Poland (via Germany office) +49 6131 97310 +49 6131 973 1235
Belgium 0800 1 3229 (toll-free) +49 6131 973 1235 Portugal 00 800 1234 1234 +49 6131 973 1235
Bolivia +59 12 212 4475 +59 12 244 3506 Qatar 800 2234 +971 4 317 1800
Denmark 80 01 02 29 (toll-free) +49 6131 973 1235 Russia +49 6131 973 1731 +49 6131 973 1235
Finland 0800 115 251 +49 6131 973 1235 Saudi Arabia 800 8 971 400 (toll-free) +971 4 317 1800
France 0800 90 85 29 (toll-free) +49 6131 973 1235 South Africa 0800 9 91029 (toll-free) +49 6131 973 1235
Germany 0800 973 1234 (toll-free) +49 6131 973 1235 Spain 900 81 1234 (toll-free) +49 6131 973 1235
India +91 141 662 1234 +91 141 407 4201 Sweden 020 795 129 (toll-free) +49 6131 973 1235
+1 800 122 1234 (toll-free)
Switzerland 0800 554 772 (toll-free) +49 6131 973 1235
Ireland 1 800 481 034 +49 6131 973 1235
United Arab Emirates 8004097 (toll-free) +971 4 209 6662
Israel 1 800 945 0917 (toll-free) +49 6131 973 1235 +971 4 209 6661
Italy 800 87 20 21 (toll-free) +49 6131 973 1235 United Kingdom 0845 888 1234 0845 88 329 81
Luxembourg 00 800 1234 1234 (toll-free) +49 6131 973 1235
Netherlands 0800 022 2929 (toll-free) +49 6131 973 1235

Hotel Finance Contacts

For any questions regarding Hyatt Gold Passport Assessment and
Compensation processes, please reach out to the following contacts:
Compensation Training and Operational Hyatt Gold Passport Invoice

Values Procedures Procedures and Questions
Brian Dixon Tammy Cave Hyatt Gold Passport Financial Services:

brian.dixon@hyatt.com tammy.cave@hyatt.com Email: gpactg@hyatt.com
Matt Sowers Kathleen O’Shaughnessy Phone: (402) 935-5337
matthew.sowers@hyatt.com kathleen.o’shaughnessy@hyatt.com
Sarah Tillison
sarah.tillison@hyatt.com
Extended Policies
4 & Procedures i Procedures
This section provides an additional level of detail in

regards to Hyatt Gold Passport policies and standard
operating procedures.
Membership Benefit Suite Upgrades for

Implementation p.201 Diamond Tier Members p.203
Identifying Occupancy % p.205 Changing the Rate on

HGP Award Reservations p.206
Membership Benefit Implementation
The type of
newspaper a
member receives
Membership Platinum Membership
varies by hotel
Complimentary Monday-Friday newspaper delivery Complimentary daily newspaper delivery
brand and location.
• Regency, Grand and Hyatt Hotels within North America • Regency, Grand & Hyatt Hotels within North America
– Monday through Friday Wall Street Journal – Monday through Saturday Wall Street Journal,
Sunday local paper
• Resorts within North America
– Monday through Friday USA Today • Resorts within North America
– Monday through Friday USA Today,
• Regency, Grand and Hyatt Hotels Outside North Sunday local paper
America
– Grand Hyatt hotels: Choice between two local
newspapers and one English paper daily
– Regency and Hyatt hotels: Choice between two local
newspapers
• Park Hyatt Hotels Worldwide

– Choice of two local newspapers, one English and a
print-out of any choice of newspapers
• Andaz Hotels Worldwide

– Choice of two local newspapers
• Hyatt Place and HYATT house

– Monday through Friday Wall Street Journal
Membership Benefit Implementation
Diamond Membership
Complimentary daily newspaper delivery Diamond Welcome Amenity Diamond complimentary upgrade to
Regency/Grand Club® room, or best available
• Regency, Grand and Hyatt Hotels within North America • Regency, Grand, Park and Hyatt Hotels guest room on award and paid stays
– Monday through Saturday Wall Street Journal, within North America
• Hotels within North America with Regency/Grand Club
Sunday local paper –C
hoice of Food and Beverage amenity or 1,000 Hyatt
– Upgrade to Regency/Grand Club room
Gold Passport bonus points
• Resorts within North America – If Regency/Grand Club room is not available, provide
– Monday through Friday USA Today, Sunday local • Regency, Grand, Park and Hyatt Hotels upgrade to best available room (excluding suites) and
paper Outside North America provide access to the Club Lounge
–C
hoice of VIP/Suite Amenity of the day or 1,000 – If the hotel is not able to provide access to the lounge
Hyatt Gold Passport bonus points (in lieu of Club upgrade), hotel will provide daily full
breakfast in hotel restaurant for each registered guest
• Andaz Hotels Worldwide
(maximum four) and 2,500 Hyatt Gold Passport
–C
hoice of locally inspired amenity or 1,000 Hyatt bonus points per stay
Gold Passport bonus points
• Hotels within North America
• Hyatt Place Worldwide without Regency/Grand Club
–C
hoice of 500 Hyatt Gold Passport bonus points – Upgrade to best available room (excluding suites)
or a complimentary beverage
– Provide daily full breakfast in hotel restaurant for
• HYATT house Worldwide each registered guest (maximum four)
–C
hoice of 500 Hyatt Gold Passport bonus points • Hotels outside North America and
or $5 Guest Market credit Park Hyatt hotels worldwide
– Upgrade to Regency/Grand Club room
– If the hotel is not able to provide Regency/Grand
Club room, hotel will provide daily full breakfast in
hotel restaurant (up to two adults) and 2,500 Hyatt
Gold Passport bonus points per stay
Suite Upgrades for Diamond Tier Members

Booking Process
• Diamond members get four suite upgrade awards per membership year.
• Diamond members may track their Suite Upgrade Awards through “My Awards” on The following process is only to be implemented for the following rate plans:
goldpassport.com. • RACK/RACK • DISC/3AAA • VOLM/WWR15
• Suite awards must be redeemed by the last day of February of current year, and may be • DISC/AAAD • RACK/ADPR • DISC/SRDS
applied to future reservations. • DISC/GVDS • VOLM/IMBC • DISC/GSDS
– In the event a Suite award is redeemed for stay dates beyond expiration date and
• GOLD/GP#PCD
reservation is cancelled after last day of February, the Suite award will be forfeited.
– If the reservation is altered after the last day of February, the issued suite award will
be forfeited and the member will need to replace with a valid award or change to Diamond Suite Upgrade requests on all other Eligible Rate plans should follow
a paid rate. operating procedures where a GCC sales representative contacts the hotel.
• Suite upgrade may not be booked at Hyatt hotels or resorts before they have opened. •D
iamond members must call • On an hourly basis, Guest Relations
800.400.2261 or their nearest Global will complete a rate override based
• Suite upgrade awards must be redeemed at time of reservation and members must call Contact Center to redeem upgrade on the Reservation History, add 9999
800.400.2261 or their nearest Global Contact Center to redeem upgrade award. award. in the Tour Field, issue award code to
reservation, and send email confirma-
•G
CC sales associate will book room
• Upgrade is subject to availability at time of reservation (not time of arrival). tion.
rate requested for standard room.
– eConfirmation will reflect rate plan
• Guest must pay a Hyatt Gold Passport Eligible Rate (not valid with free night stays). •G
CC sales associate will change the booked, suite accommodation and
reservation to suite accommodation, original rate quoted.
• A complimentary suite upgrade is valid on paid nights when paying an Eligible Rate,
add DIAX request code and save the
for a maximum of seven consecutive nights, at participating Hyatt hotels where suite • Hotels will be able to view confirmed
reservation.
accommodations are available. Suite Upgrade Award reservations and
•R
eservations with DIAX request code suite inventory will be removed from
• Suite upgrade valid for standard suite inventory only, and do not apply to specialty suites. will appear on a newly created GCC hotel inventory.
hourly report.
• Award is not transferable, negotiable or redeemable for cash or other substitutions.
• Credit will not be issued for unused upgrade awards.
• Member is responsible for all charges exclusive of the upgrade awards.

Suite Upgrades for Diamond Tier Members

Additional Procedures
Inventory Requirements
• For the purposes of the Diamond Suite Upgrade Award, Pre-Arrival Procedures
a suite provides for standard one-bedroom accommodation, For Opera
defined as the hotel’s introductory suite category. Run the “Reservations Made Yesterday” Report daily, check for any reservations
with the DIAX Special attached.
• Hyatt Data Services has identified that the majority of Diamond Suite
• Block reservation in appropriate Suite.
Upgrade awards are redeemed with ten Markets/Rate Plans.
• Check the DNM box on the reservation.
To support the booking process, each hotel’s standard suite inventory
–T
he ‘DNM’ flag prevents the room block from being blown out during reserva-
(defined as introductory suite) is applied to the following rate Markets/ tion updates.
Rate Plans: –R
oom controllers, assistant managers and above are the only users at the
process who have permission to unblock a DNM room.
–R
ACK/RACK
To catch reservation modifications:
–D
ISC/AAAD
• Run an “Arrivals: Detailed” report for the next year.
–D
ISC/GVDS • Add in the parameter of “DIAX” in the “Parameters” field.
ISC/3AAA
–D • Once report has run, review to ensure all reservations have a room blocked.
–R
ACK/ADPR For eFLEX
–V
OLM/IMBC •W
hen viewing product recommendations screen, select “All” to ensure new
room groups are displayed so that appropriate selling strategies are implement-
–V
OLM/WWR15 ed.
• Contact RMS support with any questions.
–D
ISC/SRDS
–D
ISC/GSDS For RMT
• Verify the correct room type modifier and upcharge is applied

–G
OLD/GP#PCD
• Update any related or dependent modifier sets to match
• If a new room type modifier is built, be sure to add this modifier to the modifier
set applied to the rates outlined in this SOP (i.e. Standard) as well as any related
or dependent modifier sets.
Check-In Procedures
• Provide confirmation to guest that the suite upgrade has been honored.
Identifying Occupancy Percentage
You will need to identify the occupancy percentage of your hotel on

nights when occupancy is predicated to be at 95% or above. Calculating
the proper percentage will allow you to manually adjust the Award
Reservations to properly reflect the reimbursable rate of COMP A.
Calculating Occupancy Percentage
The Occupancy % found in Opera’s ‘House Status’ reflects the total number of
reservations scheduled to arrive, including expected arrivals that may No Show.
Opera’s Formula Proper Formula to use
Total Reservations Max Occupied Tonight – Expected Arrivals

x 100 x 100
Total Rooms to Sell Total Rooms to Sell
In order to reflect the most accurate daily occupancy, Example from screenshot
we must take into consideration the expected arriv-
245 – 54
als that will not arrive to the hotel prior to the rolling
of the business date. Therefore the occupancy must
x 100 = 76.4%
250
be calculated manually, and not based off of Opera’s
House Status.
Changing the rate on HGP Award Reservations
The following procedure illustrates how to manually change Award

Reservations to properly reflect the reimbursable rate of COMP A.
Changing Rates in Opera PART 1 OF 2
1 Access the Reports Module 2 Search

for the In-House HGP redemption rooms report (the actual name of the
report may vary per hotel)
• Miscellaneous > Reports
• If your hotel does not have a report for in-house HGP redemption guests, create
one, or contact Opera Business Support for assistance
Procedure continues the next page

Changing the rate on HGP Award Reservations
Changing Rates in Opera PART 2 OF 2
3 Review the ‘Rate Amt.’ running for each HGP Award Redemption guest, and verify 5 Change
today’s rate following your hotel’s occupancy and identified rates on the

each reservation appearing on this report is running at the correct Comp Rate. Award Chart.
4 For
reservations that require modification to the rate, access Daily Details.
Procedure ends here

5 Forms & Sample Documents i Sample Forms & Documents
Forms
The Hyatt Gold Passport Associate Manual references Quality Assurance & Relocation (QAR) Authorization Form p.209
several transactional forms and sample documents. Company Account Enrollment Form for
Find them all in this section. Hyatt Gold Passport Planner Rewards p.210
Hyatt Gold Passport Accrual Worksheet p.211
Facility Control File Update Form p.212
Sample Documents
HGP Planner Rewards—Transaction Approver Sample Email p.213
HGP Planner Rewards—Future Meeting Credit Confirmation Sample Email p.214
Hyatt Gold Passport Monthly Invoice Reports for Outlets p.215
Monthly Invoice p.216
Award Compensation Detail by Member p.217
Invoice Report p.218
Honeymoon Free Night Spreadsheet p.219

Forms
Quality Assurance & Relocation (QAR) Authorization Form

Hyatt Gold Passport QAR bonus points are issued in instances of guest
HYATT QUALITY ASSURANCE BONUS AUTHORIZATION FORM
relocation and service issues such as delayed check-ins, group noise All fields must be completed. Incomplete forms will be returned to hotel.
disturbances, unclean guest rooms/linens, late airport transfers, lost/ HOTEL INFORM ATION
misplaced packages, etc. Hotel name: Spirit Code:
Hotel contact:
To submit a QAR bonus request, complete this form and email it Hotel contact title:
to Hyatt Gold Customer Service at GPCS@hyatt.com and copy your Hotel contact phone number:
General Manager. Hotel contact e-mail:
H YATT GOLD PASSPORT M EM BER INFORM ATION

Download this form at hyattconnect.com
Member name:
Account number:
Bonus Points (check one):
Bonus Amount: Reason: (Examples - Delayed Check-In, Group Noise Disturbances, Unclean
Guest Room/Linens, Late Airport Transfer, Lost/Misplaced Package, etc.)
! 5,000 QAR5K
! 10,000 QAR10K
! 15,000 QAR15K
! 18,000 QAR18K
Guest Relocation
! _______ QARVAR
Other
Authorization Signature:
Date:
Email the completed form to Hyatt Gold Passport Customer Service at

GPCS@ HYATT.COM and copy your Hotel Controller
Forms
Company Account Enrollment Form for Hyatt Gold Passport

Planner Rewards
Hyatt Gold Passport is proud to introduce Company Accounts for companies with
To set up a Company Account for Hyatt Gold Passport Planner policies that do not allow their employees to earn bonus points.
Awards, complete this form and email it to GPCS@hyatt.com Simply complete the enrollment form below and e-mail to gpcs@hyatt.com.
for processing. Primary Account administrator: ___________________________
Company name: _______________________________________

Please note that the Company Account must designate a minimum
Company address: ______________________________________
of one and a maximum of three account administrators. These
_______________________________________
administrators will be responsible for managing the earning and
City: _______________________________________
redemption of points within the account.
State/Province: _______________________________________
Download this form at hyattconnect.com Zip Code: _____________________________
Country: _______________________________________
Phone number: _______________________________________
Email address (REQUIRED): _________________________________
You may also designate two additional account administrators for your Company
Account. Administrators will be responsible for managing the earning and redemption
of points within this account. Please provide us with the name and e-mail address for any
additional Administrators:
Name: _______________________________________
Email address (REQUIRED): ______________________________________
Name: _______________________________________
Email address (REQUIRED): ______________________________________
Source code: HGPCA

Forms
Hyatt Gold Passport Accrual Worksheet Hyatt Gold Passport Accrual Worksheet
The following form is an optional worksheet to assist with the monthly
This is an optional worksheet to assist with the monthly accrual process.
accrual process. This worksheet provides the formulas you need to
Fill in the requested information for for all underlined fields to calculate your total monthly HGP Accrual Amount. You can hover above any of the input
calculate your total monthly HGP Accrual Amount. fields to see additional detail and references to the appropriate 'Hyatt Gold Passport Assessment and Compensation Hotel Toolkit' document section.
Clicking on each header below will also display additional information about each section of this worksheet.
Download this form at hyattconnect.com Point Stays
Total HGP Eligible Revenue X Assessment Rate $0.00
Total $0.00
Partner Stays
Partner # of Stays Rate
Base Miles Select Partner X $0.00
Select Partner X $0.00
Partner # of Miles Rate

Bonus Miles Select Partner X $0.00
Total $0.00
Non-Stay Spend
Outlet HGP Eligible Spend Rate
Outlet Enter Outlet Name X Assessment Rate $0.00
Enter Outlet Name X Assessment Rate $0.00
Enter Outlet Name X Assessment Rate $0.00
Total $0.00
Total Bonus Amount

Bonus Type # of Points Rate
Bonus Select X $0.01 $0.00
Select X $0.01 $0.00
Select X $0.01 $0.00
Total $0.00
Total Monthly HGP Accrual Amount

Point Stays Total $0.00
Partner Stay Total $0.00
Non-Stay Total $0.00
Bonus Total $0.00
Total HGP Accrual Amount Due $0.00

Forms
Facility Control File Update Form

Hyatt Gold Passport must be notified when a participating outlet
is changed or close.
When a participating outlet has a name, Facility ID or facility type Date: Requester:
change, a Facility Update form must be completed and sent to
Identify the Facility:
Hyatt Gold Passport Operations at least three weeks prior to the change. SPIRIT Code: Facility ID:
The notification will ensure the proper outlet details are provided
Indicate Requested Facility Changes (Please Check One)
on the member’s statement.
Close: Close Date:
In the event a participating outlet closes or is no longer operated Update:
by Hyatt, a Facility Update form must be completed and sent to Hyatt

New Facility Name:
Gold Passport Operations with at least three weeks prior to the closing. (30 Character Maximum)
Type of Facility (only one selection allowed per facility):

Download this form at hyattconnect.com Food and Beverage:
Retail:
Spa:
Other:
Instructions:
1. Enter date of request and requester name
2. Enter hotel SPIRIT Code and outlet Facility ID
3. Check requested facility change (Close or Update)
Close Instructions
a. Enter closing date
Update Instructions
a. Enter New Facility Name (maximum 30 Characters)
b. Indicate new type of facility (only one selection)
4. Send completed form to Hyatt Gold Passport Operations
a. Megan Spitler – megan.spitler@hyatt.com
b. Kathleen O’Shaughnessy – kathleen.o’shaughnessy@hyatt.com
Sample Documents
HGP Planner Rewards—

Transaction Approver Sample Email
Hyatt Gold Passport Planner Rewards™ is designed to issue an email
to the hotel’s Transaction Approver.

PRPTS.<SPIRIT CODE>.@hyatt.com

Contact the General Manager Help Desk to create the following
email group and ensure notifications are routed to the hotel’s
appointed Transaction Approver (Director of Sales/Catering):
PRPTS.<SPIRIT CODE>.@hyatt.com
Sample Documents
HGP Planner Rewards—

Future Meeting Credit Confirmation Sample Email
Hyatt Gold Passport Planner Rewards™ is designed to issue an automated
email to the hotel’s DOS/DOF/GM/AGM once points have been
redeemed for Future Meeting Credit Awards.

Transaction Approver (Director of Sales/Director of Finance):
FMC.<SPIRIT CODE>.@hyatt.com

Transaction Approver (Director of Sales/General Manager):
FMC.<SPIRIT CODE>.@hyatt.com
Sample Documents HYATT GOLD PASSPORT Page: 2

Hotel: ALICA Hyatt Regency Orange County
Hyatt Gold Passport Monthly Invoice Reports for Outlets

December 2013
All hotels with participating outlets will receive monthly invoice reports Gold Passport Revenue:
detailing the Hyatt Gold Passport assessment and compensation Current Gold Passport Revenue:
Current Retroactive Revenue:
687,658.30
208,974.49
amounts for their outlets. When looking at your invoice, all non-stay Adjusted Gold Passport Revenue:
Total Gold Passport Revenue:
-30,883.53
-281.40 @ 0.0400 = -11.26
awards and points information is relevant to your given outlet. 866,030.66 @ 0.0450 =
Total Gold Passport Amount Due:

38,971.38
38,960.12
Invoice Total:
Total Gold Passport Amount: 38,960.12
Total Overall Adjustment: 0.00
Total Non-Stay Amount: 3.12
Total Bonus Amount: 9,283.08
Total Airline Amount: 124.94
HYATT GOLD PASSPORT Page: 3

Gold Passport Invoice Total: 48,371.26
December 2013
Hotel Invoices
Submit Date # Vchers Batch-Id Voucher Total Gold Passpt. Net Foreign Amt Discrep.
Revenue Adjustments Revenue
12/05/2008 1 083400010 273.69 228.69 45.00 0.00
01/20/2009 1 1,135.62 124.62 1,011.00 0.00
01/25/2009 1 090250010 1,107.86 144.64 963.22 0.00
02/12/2009 1 090430010 894.61 113.22 781.39 0.00
06/04/2009 1 091550010 306.50 12.50 294.00 0.00
06/30/2009 1 091810010 869.39 166.59 702.80 0.00
09/24/2009 2 092670010 1,192.50 0.00 1,192.50 0.00
11/30/2009 1 093340010 861.40 796.90 64.50 0.00
02/18/2010 1 100490010 339.15 57.00 282.15 0.00
03/10/2010 1 100690010 707.38 651.88 55.50 0.00
05/04/2010 1 101240010 109.78 105.78 4.00 0.00
05/30/2010 1 101500010 1,176.80 71.95 1,104.85 0.00
07/12/2010 1 101930010 72.22 63.27 8.95 0.00
08/21/2010 1 102330010 160.82 61.75 99.07 0.00
09/03/2010 1 102460010 723.00 60.50 662.50 0.00
12/09/2010 1 103430010 134.23 127.23 7.00 0.00
02/11/2011 1 110420010 516.00 20.00 496.00 0.00
04/12/2011 1 111020010 524.40 0.00 524.40 0.00
05/24/2011 1 111440010 811.30 18.00 793.30 0.00
05/26/2011 1 111460010 818.55 19.90 798.65 0.00
06/12/2011 1 111630010 838.65 0.00 838.65 0.00
07/13/2011 1 111940010 360.75 23.00 337.75 0.00
10/06/2011 1 112790010 617.75 12.50 605.25 0.00
11/03/2011 1 113070010 119.00 0.00 119.00 0.00
11/14/2011 1 113180010 630.85 28.95 601.90 0.00
11/20/2011 1 113240010 756.35 22.40 733.95 0.00
11/21/2011 1 113250010 693.90 0.00 693.90 0.00
11/23/2011 1 113270010 689.90 2.50 687.40 0.00
02/05/2012 1 4,335.95 1,009.24 3,326.71 0.00
02/07/2012 1 120380010 585.40 0.00 585.40 0.00
02/09/2012 1 120400010 404.00 0.00 404.00 0.00
02/24/2012 1 120550010 81.18 60.18 21.00 0.00
04/03/2012 1 120940010 138.25 0.25 138.00 0.00
08/22/2012 1 122350010 240.60 0.00 240.60 0.00
10/18/2012 1 122920010 350.00 32.50 317.50 0.00
10/21/2012 1 122950010 236.88 0.00 236.88 0.00
12/04/2012 1 805.92 0.00 805.92 0.00
12/14/2012 1 123490010 354.24 0.00 354.24 0.00
01/15/2013 1 130150010 150.15 2.50 147.65 0.00
01/31/2013 1 130310010 279.30 0.00 279.30 0.00
04/16/2013 1 131060010 155.00 131.50 23.50 0.00
05/02/2013 1 131220010 238.90 0.00 238.90 0.00
06/23/2013 1 131740010 592.80 134.00 458.80 0.00
06/30/2013 1 131810010 819.13 493.43 325.70 0.00
Sample Documents
HYATT GOLD PASSPORT
Hyatt Corporate
Monthly Invoice Hyatt Center
71 S. Wacker Dr.
Chicago,IL 60606
The following section describes the various reports related to your
property’s monthly invoicing. These reports can be found in the Tools
BILL TO: INVOICE: ALICA1312
Application at goldpassport.com/tools Hyatt Regency Orange County
DATE: 12/31/2013
11999 Harbor Blvd
Garden Grove, CA 92840 CUSTOMER: 9794
United States
To access the reports:
• Log in using your credentials
Report Covered: December 2013
• Select the “Reports” option from the left hand navigation

DESCRIPTION AMOUNT
bar to navigate to the Hyatt Reporting portal
GOLD PASSPORT ASSESSMENT 38,960.12
• Select your Hotel and desired Month and select AIRLINE ASSESSMENT 124.94
BONUS POINT AMOUNT 9,283.08
the desired report OVERALL ADJUSTMENTS 0.00
NON-STAY POINT AMOUNT 3.12
AWARD COMPENSATION AMOUNT (CREDIT) (38,247.89)
ADP Report
The ADP Report indicates the current amount due to the Hyatt Gold Total Amount 10,123.37
Passport fund and the due date.

DUE DATE: 02/10/2014
^ Detach Here and Return Bottom Portion With Payment ^

This assessment amount Hyatt Gold Passport Invoice amount
equals the hotel’s: HYATT GOLD PASSPORT
Hyatt Corporate
Hyatt Center
(+) Plus Bonus Point Invoice amount 71 S. Wacker Dr.
Chicago,IL 60606
(+) Plus Airline Invoice amount CUSTOMER NUMBER CUSTOMER NAME INVOICE INVOICE DATE
9794 Hyatt Regency Orange County December 2013 12/31/2013
(-) Minus Award Compensation

AMOUNT DUE 10,123.37
Detail by Member report total
(=) Assessment Amount

Sample Documents 1/11/2014 4:33:50AM

Hotel: ALICA
Hyatt Gold Passport
Award Compensation Detail by Member
Page: 1
Hyatt Regency Orange County

December 2013
Award Compensation Detail by Member Member Name
NS0075
Cert. No. Mbr Acct
$75 Dining, Spa and More Award

Date Total Room Suite R.C. Meals Amenity Spa Other
The Award Compensation Detail by Member report reflects MARK FUJITA 0II634202D G49108655E 12/07/2013
Certificate Total
70.20
70.20
0.00
0.00
0.00
0.00
0.00
0.00
70.20
70.20
0.00
0.00
0.00
0.00
0.00
0.00
NS0025 $25 Dining, Spa and More Award
all awards redeemed and submitted for the prior month. Total DONALD F MCPHERSON 0II636654D G73109298 12/09/2013
Certificate Total
13.77
13.77
0.00
0.00
0.00
0.00
0.00
0.00
13.77
13.77
0.00
0.00
0.00
0.00
0.00
0.00
award compensation for the month will be subtracted (i.e., will NS0150
MOHAMED JAMAL
$150 Dining, Spa and More Award
0II664687D 523258189G 12/23/2013 150.00 0.00 0.00 0.00 0.00 150.00 0.00 0.00
Certificate Total 150.00 0.00 0.00 0.00 0.00 150.00 0.00 0.00
appear as a credit) on the ADP Report. Awards, which are not CHASE_ANI Hyatt Card Anniversary Award Nt
MING YANG 106858770 511891643C 12/30/2013 24.69 24.69 0.00 0.00 0.00 0.00 0.00 0.00
processed before this deadline, will be compensated on the CHASE_ANI

Certificate Total
Hyatt Card Anniversary Award Nt

24.69 24.69 0.00 0.00 0.00 0.00 0.00 0.00
following month’s report. ASAD ANWER 106861382 G76929091 12/27/2013

Certificate Total
166.69
166.69
166.69
166.69
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
CHASE_FN Chase Free Night Award
JEFF STYNE 106899886 517985041B 12/21/2013 104.95 104.95 0.00 0.00 0.00 0.00 0.00 0.00
1/11/2014 4:33:50AM Hyatt Gold Passport
Page: 2
CHASE_FN Chase Free Night Award Hotel: ALICA Award Compensation Detail by Member
MATTHEW CONTRERAS 106929820 515964053X 12/13/2013 24.69 24.69 0.00 0.00 0.00 0.00 Hyatt Regency
0.00 Orange County
0.00
Certificate Total 24.69 24.69 0.00 0.00 0.00 0.00 0.00
December 0.00
2013
Member Name Cert. No. Mbr Acct Date Total Room Suite R.C. Meals Amenity Spa Other
CYNTHIA MADRID 106948370 518180931H 12/28/2013 166.69 166.69 0.00 0.00 0.00 0.00 0.00 0.00
CYNTHIA MADRID 106948453 518180931H 12/28/2013 166.69 166.69 0.00 0.00 0.00 0.00 0.00 0.00
CHASE_ANI Hyatt Card Anniversary Award Nt
HARRIET RAPISTA 106955616 509466328O 12/07/2013 104.95 104.95 0.00 0.00 0.00 0.00 0.00 0.00
JAMES DAVIS JR 106956747 512131366N 12/07/2013 104.95 104.95 0.00 0.00 0.00 0.00 0.00 0.00
KATHY SAMMS 106965922 G92046869 12/30/2013 24.69 24.69 0.00 0.00 0.00 0.00 0.00 0.00
KATHY SAMMS 106966119 G92046869 12/29/2013 104.95 104.95 0.00 0.00 0.00 0.00 0.00 0.00
1/11/2014 4:33:50AM Hyatt Gold Passport
Page: 3
Hotel: ALICA Compensation Detail by Hyatt
Award CHASE_ANI MemberCard Anniversary Award Nt
Hyatt Regency Orange County 106971746
AMY YAMANE G47138024P 12/14/2013 166.69 166.69 0.00 0.00 0.00 0.00 0.00 0.00
December 2013 Certificate Total 166.69 166.69 0.00 0.00 0.00 0.00 0.00 0.00
Member Name Cert. No. Mbr Acct Date Total Room Suite R.C. Meals Amenity Spa Other
CHASE_SN Chase Free Suite Night Award
STEWART CARVALHO 106973352 504359659P 12/06/2013 34.69 24.69 10.00 0.00 0.00 0.00 0.00 0.00
SANDRA FRIAS 107117296 515180365A 12/31/2013 104.95 104.95 0.00 0.00 0.00 0.00 0.00 0.00
REESE CANDELARIA 107117311 515278336G 12/22/2013 24.69 24.69 0.00 0.00 0.00 0.00 0.00 0.00
FLORENCE LORIE 107119906 G77560295 12/21/2013 104.95 104.95 0.00 0.00 0.00 0.00 0.00 0.00
DAVID BUTT 107133321 512416100V 12/04/2013 24.69 24.69 0.00 0.00 0.00 0.00 0.00 0.00
VICTOR ESTRADA 107134207 516268190 12/26/2013 166.69 166.69 0.00 0.00 0.00 0.00 0.00 0.00
MIKE MCGINNIS 107137031 G96186823 12/25/2013 104.95 104.95 0.00 0.00 0.00 0.00 0.00 0.00
Sample Documents HYATT GOLD PASSPORT Page: 2

Invoice Report
December 2013
The Invoice Report contains the following information: Gold Passport Revenue:
Current Gold Passport Revenue: 687,658.30
• Hotel Invoices Current Retroactive Revenue:

Adjusted Gold Passport Revenue:
208,974.49
-30,883.53
Total Gold Passport Revenue:
-281.40 @ 0.0400 = -11.26
866,030.66 @ 0.0450 = 38,971.38
• Non-Stay Invoices Total Gold Passport Amount Due: 38,960.12
Invoice Total:
• Retroactive Vouchers Total Gold Passport Amount: 38,960.12
Total Overall Adjustment: 0.00
Total Non-Stay Amount: 3.12
• Prior Month Adjustments Total Bonus Amount: 9,283.08
Total Airline Amount: 124.94
• Bonus Point Invoice Hotel: ALICA

HYATT GOLD PASSPORT
Hyatt Regency Orange County
Page: 3
Gold Passport Invoice Total: 48,371.26
(for special promotions — not included in every month’s package) December 2013
Hotel Invoices
Submit Date # Vchers Batch-Id Voucher Total Gold Passpt. Net Foreign Amt Discrep.
• Airline Stay Invoice 12/05/2008 1 083400010

Revenue
273.69
Adjustments
228.69
Revenue
45.00 0.00
01/20/2009 1 1,135.62 124.62 1,011.00 0.00
(for Hyatt Travel Partner base and bonus miles) 01/25/2009

02/12/2009
1
1
090250010
090430010
1,107.86
894.61
144.64
113.22
963.22
781.39
0.00
0.00
06/04/2009 1 091550010 306.50 12.50 294.00 0.00
06/30/2009 1 091810010 869.39 166.59 702.80 0.00
09/24/2009 2 092670010 1,192.50 0.00 1,192.50 0.00
11/30/2009 1 093340010 861.40 796.90 64.50 0.00
02/18/2010 1 100490010 339.15 57.00 282.15 0.00
03/10/2010 1 100690010 707.38 651.88 55.50 0.00
05/04/2010 1 101240010 109.78 105.78 4.00 0.00
05/30/2010 1 101500010 1,176.80 71.95 1,104.85 0.00
07/12/2010 1 101930010 72.22 63.27 8.95 0.00
08/21/2010 1 102330010 160.82 61.75 99.07 0.00
09/03/2010 1 102460010 723.00 60.50 662.50 0.00
12/09/2010 1 103430010 134.23 127.23 7.00 0.00
02/11/2011 1 110420010 516.00 20.00 496.00 0.00
04/12/2011 1 111020010 524.40 0.00 524.40 0.00
05/24/2011 1 111440010 811.30 18.00 793.30 0.00
05/26/2011 1 111460010 818.55 19.90 798.65 0.00
06/12/2011 1 111630010 838.65 0.00 838.65 0.00
07/13/2011 1 111940010 360.75 23.00 337.75 0.00
10/06/2011 1 112790010 617.75 12.50 605.25 0.00
11/03/2011 1 113070010 119.00 0.00 119.00 0.00
11/14/2011 1 113180010 630.85 28.95 601.90 0.00
11/20/2011 1 113240010 756.35 22.40 733.95 0.00
11/21/2011 1 113250010 693.90 0.00 693.90 0.00
11/23/2011 1 113270010 689.90 2.50 687.40 0.00
02/05/2012 1 4,335.95 1,009.24 3,326.71 0.00
02/07/2012 1 120380010 585.40 0.00 585.40 0.00
02/09/2012 1 120400010 404.00 0.00 404.00 0.00
02/24/2012 1 120550010 81.18 60.18 21.00 0.00
04/03/2012 1 120940010 138.25 0.25 138.00 0.00
08/22/2012 1 122350010 240.60 0.00 240.60 0.00
10/18/2012 1 122920010 350.00 32.50 317.50 0.00
10/21/2012 1 122950010 236.88 0.00 236.88 0.00
12/04/2012 1 805.92 0.00 805.92 0.00
12/14/2012 1 123490010 354.24 0.00 354.24 0.00
01/15/2013 1 130150010 150.15 2.50 147.65 0.00
01/31/2013 1 130310010 279.30 0.00 279.30 0.00
04/16/2013 1 131060010 155.00 131.50 23.50 0.00
05/02/2013 1 131220010 238.90 0.00 238.90 0.00
06/23/2013 1 131740010 592.80 134.00 458.80 0.00
06/30/2013 1 131810010 819.13 493.43 325.70 0.00
Sample Documents
Honeymoon Free Night Spreadsheet Ensure the following information is entered into the spreadsheet:
After a wedding contract has been signed and deposit (if applicable) • Hosting hotel SPIRIT Code
retained, complete the Honeymoon Free Night spreadsheet (available • Date of transaction
on hyattconnect.com ). • Member First/Last Name
•H
yatt Gold Passport membership number (if the couple does not have a Hyatt Gold
Important Note: Process the points as soon as the contract becomes Passport membership number, enroll one or both via the Hyatt Gold Passport Tools
definite so that the guest may use the bonus points to book honeymoon Application)
reservations. Do not wait until the wedding event has actualized. • Indicate total wedding spend and appropriate award level
•S
end completed spreadsheet to Hyatt Gold Passport Customer Service (gpcs@hyatt.com).
Guest must be a Hyatt Gold Passport member to participate. To join, you The Hyatt Gold Passport bonus points will be deposited in the member’s account within
may enroll the guest via the Hyatt Gold Passport Tools application or on five days of submittal.
goldpassport.com. •G
uest’s honeymoon bonus points (free nights) can be redeemed by visiting goldpassport.
com or calling Hyatt Gold Passport Customer Service at 800-30-HYATT.
•O
nce bonus points are awarded to a member’s account, they may not be removed for any
reason (i.e. wedding cancellation, change in venue, etc.).
Email completed form to GPCS@hyatt.com
Hotel Sales Manager's Name:

Hotel Email Contact:
Hotel Contact Number:
Event Name: Points Earned

Hosting Hotel's Total Wedding Contracted 60,000 Bonus 90,000 Bonus 120,000 Bonus 150,000 Bonus
SPIRIT Code Date of Signed Contract Wedding Date Spend in USD Member's First/Last Name Member's Email Address Existing or New Mbr (E/N) HGP Membership # Points Points Points Points
1 CHIRC 123 1-Jan $10,500 Tammy Cave x@.com E G12345678F X
2 CHIRO 456 1-Feb 22,000 Tammy Cave x@.com N - X
3 CHILO 789 1-Mar $35,500 Tammy Cave x@.com E G98765412G X
4 IRLZD ABC 1-Apr $67,000 Jeff Zidell x@.com E 5123456789G X
5 OGGRM DEF 1-May $26,000 Jeff Zidell x@.com N - X
6 quiz answers
Section 1 “How it works” Quiz Section 3 “Hotel Management” Section 5 “Outlet Management”
p.41 p.98 p.152
1. D 2. B 1. D 2. D 1. C
3. False, members can only earn either Hyatt Gold Pass- 3. Employee Comp (HYCM), Employee Leisure Rate 2. False, Hyatt Gold Passport compensates hotels for the
port points or M Life Credits during a single stay. (EMPL), Employee Friends/Family Rate (EMFP), Employ- Eligible Redemption Purchase spend redeemed, not the
ee Business Rates (EMBR) number of points.
4. A 5. E
4. False. They are compensated at a rate based on the 3. B 4. B 5. B 6. C
6. False, Hyatt Gold Passport members can redeem
hotel’s ADR.
Points + Cash Awards, which combine a fixed rate of Hy- 7. False, they must have separate bills created if they
att Gold Passport points and a fixed paid rate to receive 5. B 6. A & D both want to earn points.
a discounted stay.
7. False. City Ledger accounts award both points and 8. B 9. True
7. C stay and night credit for a member’s stay.
10. False, Retroactive Credit Requests are based on each
8. True, as long as a Hyatt Gold Passport member keeps 8. Create a new stay record with the same room number outlet’s database history availability. Data history may
their account active, their points will never expire. If they as the previous stay record. vary between 24 hours and 30 days.
fail to meet the 24-month account activity requirements,
however, they will forfeit their points.
Section 4 “Hotel Finance” Chapter 6 “Hotel Sales Teams”
9. E p.127 p.182
10. False, all inclusive resorts require more points than 1. C 2. False, you will make your payment via ACH. 1. D 2. B 3. False
full-service hotels and this amount is dictated in its own
award chart. 3. B 4. A 5. B (No.) 6. B
4. True, non-stay spend is compensated dollar for dollar.

Section 2 “Front Desk & Hosts” 5. C 6. False, you will receive 95% of your ADR.
p.76
7. False, hotels are not assessed for M life Tier Credits.
1. First name, last name, email address
8. B 9. C 10. True
2. False. Point issuance for extended stays are influenced
by your local Residential Tax Policy.
3. C 4. True 5. D 6. True 7. C
8. They can earn points on any eligible charges not paid

for by the master account.

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associate

START how to use this guide i In This Guide

Hotel Finance p.99

Outlet Management p.128

Hotel Sales Teams p.153

Resources & Contacts p.196

Extended Policies & Procedures p.200

hyatt gold passport

hyatt gold passport

this section will serve as a reference for general, structural

Gold Passport enhancements. 5 Special Offers p.38

Hyatt Gold Passport is meant to foster personal

connections with Hyatt, inspiring brand preference

Associate Rewards Program

2 OUR MEMBERS i Hyatt Gold Passport Membership

Hyatt Gold Passport members MEMBERSHIP

24-Month Account Activity Requirement

The following activities will

• Receiving Hyatt Gold Passport points

REQUIREMENTS HOTEL BENEFITS

REQUIREMENTS HOTEL BENEFITS

REQUIREMENTS HOTEL BENEFITS

Lifetime Diamond Hyatt Courtesy Card

Associate Participation in Hyatt Gold Passport

and are issued the Hyatt Credit Card.

• Associate Comp (HYCM)

3 the earning structure i Earning Points

Hyatt Gold Passport is run on a point system where

The Hyatt Credit Card Earning Options

Non-Registered Guest Hyatt Gold Passport Points p.27

DISC2 DISCOUNT RATES Default Eligible

• Published Packages (PKGS Market) RACK RACK RATES Default Eligible

STES SUITE REQUESTS Default Eligible

SPEC QUALIFIED RATES Default Eligible

• Diamond & Platinum Guaranteed Availability (GUAR)

• Day Rate (DRTE)

GOLD1 GOLD PASSPORT

• Third Party Internet Rates – Associate Comp, Associate

• Travel Industry Rates • Airline Associate Discount

• Hyatt Gold Passport Free Night – Airline Interrupted-Trip

– GPRM, PROGP, ANZGP, • Hyatt Awards

Incidental Charges According to local laws and jurisdictions,

Eligible Incidental Charges Ineligible Incidental Charges

• Food and beverage • In-room movies

• Laundry and dry cleaning • Meeting or function room charges

• Telephone charges • Airline interruption vouchers (distressed passengers)

• Parking charges • Gift shop or rental shop purchases

• Business services • Rental on privately owned accommodations

Incidental Charge • Casino charges

New Stay Record

Eligible Group Charges Ineligible Group Charges

• Multiple Rooms • Master Account Settlement

• City Ledger/Direct Bill Statement

service recovery and relocation through the Hyatt Quality Assurance •S

Issuing QAR Bonus Points

Purchase Eligibility According to local laws and jurisdictions,

Eligible Purchases* Ineligible Purchases

• Beverages (non-alcoholic) • Alcohol (beer, wine, liquor) • Internet service

• Food • Audio Visual (charges, revenue, services) • Labor fees

• Golf/golf retail • Business center • Merchandise revenue

• Hyatt gift card • Coat check • Miscellaneous (banquet, income)

• Parking (day rate, self, valet) • Delivery charges • Phone service

• Retail • Exhibit charge • Room rental

• Third Party Internet Rates – Associate Comp, Associate

• Hyatt Gold Passport Free Night – Airline Interrupted-Trip

– GPRM, PROGP, ANZGP, • Hyatt Awards

Multiple Payees Discounts Retroactive Requests

• Member’s Hyatt Gold Passport membership number must be entered

• I nventory managed at hotel level

• I nventory managed at hotel level

• Reservations must be made in advance by contacting a Global Contact

• Voice Reservations: Upon confirmation of tier status and

• Hyatt.com Reservations: Member must login to Hyatt.com,