Nathaniel R.

Butler
Curriculum vitae
WORK EXPERIENCE
JUNE 2014 PRESENT
Laboratory of Computer Networks and Architec-
ture/Universidade de Sao Paulo - Sao Paulo, Brazil
Research Fellow
Introduced to Science DMZ Model and and in-depth
Cloud Computing topics. Congured and trans-
ferred les from Open Science Data Cloud virtual
machine to the Science DMZ data transfer node
using UDP and GridFTP tools.
MARCH 2013 AUGUST 2013
ViaSystems Group Inc. - Saint Louis, MO
Client Services Support Technician
Clearly communicated technical solutions to users
over the phone and escalated higher level issues.
Actively updated and managed an Active Directory
System of over 5,000 users. Managed over 300
monthly client work orders through ticket track-
ing system. Answered phones, read/responded to
incoming emails, and handled walk-ups accord-
ingly. Troubleshooted client issues over the phone,
through email, and remote desktop.
MAY 2012 MARCH 2013
Charter Communications - Saint Louis, MO
Service Activation Specialist
Recognized as Employee of the month, February
2013. Facilitated over 300 weekly service activa-
tion calls. Mentored two co-workers on a volun-
tary basis; helping them improve their work per-
formance. Updated associating department with
order updates and other operational ow informa-
tion.
FEBRUARY 2011 MAY 2012
Big River Telephone - Cape Girardeau, MO
Provisioning Technician
Collaborated with afliated departments through
email to complete service activation workow. Doc-
umented technical information that would be pre-
sented at monthly company meetings. Presented
monthly progress of service orders, project statuses,
and future plan. Monitored daily tickets to ensure
operational SLAs. Logged all issues and work or-
der updates for every phone call, email, and walk-
ups.
411 North 22nd Street
Unit 207 Saint Louis, MO 63103
(573) 714-3060
butler.iphone@gmail.com
EDUCATION
2013 2014 Telecommunications/Computer
Networking
MASTERS DEGREE
Florida International University -
Miami, FL
2009 2012 Telecommunications/Computer
Networking
BACHELORS DEGREE
Southeast Missouri State Univer-
sity - Cape Girardeau, MO
PROFESSIONAL AFFILIATIONS
2013 Community Service Chairman
Men Encouraging Leadership Excellance
and Success
2012 President
Society of Telecommunications Scholars
2011 Scholar
McNair Scholars Program
2011 TRIO Service Scholar
TRIO Program
SOFTWARE SKILLS
GOOD LEVEL Windows OS, MAC OS,
Microsoft Ofce Suites,
Wireshark, Packet Tracer
INTERMEDIATE Linux OS, Java, Python
BASIC LEVEL Cent OS, Solar Winds
PUBLICATION/PROCEEDING
[1] Butler, Nathaniel, Network Security Awareness
in Higher Education, Helix Journal of Interdisci-
plinary Research, Cape Girardeau, MO, 2013
[2] Shiny Pearl Kona, Nathaniel Butler, Rajesh Vi-
jayasekar, Worlanyo Adzimah, Jong-Hoon Kim(FIU)
Design of an Intelligent Robotic Audio System for
Smart Home Environment. Florida Conference on
Recent Advances in Robotics, Miami, FL, May 9th,
2014