DENNIS BOYD

Denver CO 80247
808-854-4495
dennis@centen.net
www.linkedin.com/in/dennisboyd808

Senior Level Health and Behavioral Care Executive with a unique combination of
Marketing, Management and Human Resources experience and skills

Successful in growing and leading a health and behavioral care organization through a variety
of game-changing law and market developments, long after competitors had dropped out
Specific niche expertise in Chronic Pain, TBI and other medical-behavioral program
developments and startups
Comfortable and experienced with being in a position of responsibility
Skilled at identifying, developing and implementing new business strategies
Creative problem-solver and business developer with ability to identify and develop
opportunities overlooked by others
Expertise in change management
Experienced in both strategic and hands-on Human Resources activities
Strong internal and external customer service orientation
Extensive program development, startup management and promotional skills
Strong ability and desire to reach across disciplines and work collaboratively
Experienced in business-to-business (B2B) sales
Excellent verbal and written communication and community relations skills
Balanced perspective, familiar with health and behavioral care payer and provider viewpoints
and with claims appeals and resolutions
Skilled in managing multiple complex projects and deadlines
Accomplished interpersonal skills
Strong presentation skills with diverse audience types and sizes
Demonstrated ability to work with all organizational levels
Able to quickly learn and enter new environments and rapidly be effective in them
Eager to contribute the full range of my skills and experience to a health or behavioral care
organization in a management or staff position


COO (functional Director of Marketing, Operations and Human Resources)
Centennial Rehabilitation Associates, Aurora, CO 1989 present

Responsible for Marketing, Operations Management and Human Resources for a for-profit organization
offering interdisciplinary Chronic Pain (The Pain Medicine Center; The Pain Wellness Program), Traumatic
Brain Injury, Nurse Case Management, and Vocational Rehabilitation programs directed at the workers
compensation, auto insurance, health insurance and self-pay markets.

Leadership in Growing and Maintaining Market Presence:
Participated in program development and operationalized innovative, interdisciplinary Chronic
Pain and Traumatic Brain Injury programs (Physical Medicine & Rehabilitation, Pain Medicine,
Addiction Medicine, Family Medicine, Neurology, Neuropsychology, Psychiatry, Psychology,
Counseling, Chaplaincy, Chiropractic, Therapeutic Recreation and Biofeedback)
Increased sales over 400%
Maintained profitability at 30% over an extended period
Expanded operations to three states and 10 offices

Dennis Boyd

Secured Chronic Pain Center of Excellence designation from national workers compensation
insurance carriers
Developed, monitored and kept within service line budgets while exceeding strategic and
profitability goals
Successfully brought over 20 managed care payers to contract and developed and maintained
dozens of referral sources personally and through direct report marketing staff
Conducted hundreds of successful individual and group client presentations on Chronic Pain, TBI,
Vocational Rehabilitation and Nurse Case Management topics
Effectively problem solved customer concerns and facilitated responsive operational changes
Designed and wrote numerous print collateral materials
Wrote successful client proposals in response to RFPs on Chronic Pain
Trained and secured exceptional performance from direct report marketing staff
Coordinated numerous successful promotional dinner, trade show, and educational events
Designed and wrote website content and designed, wrote and coordinated Pain webinars
Oversaw and coordinated the work of outside professionals including IT, Legal, Accounting, Web
Design, Graphic Art, and Printing services
Analyzed and lowered costs for professional liability and casualty insurances
Successfully customized electronic billing system
Refined an existing database into an comprehensive EMR system
Coordinated ongoing development and refinement of a network/server environment

Strengths that Delivered Workforce Results:
Successful in administering full employment life cycle processes for a wide range of jobs from
receptionists to physicians
Kept a collegial and collaborative company culture active and alive
Successfully represented the company in workers compensation, UI and disability claims
Participated in drafting workers compensation vocational rehabilitation legislation with diverse
stake holders and provided testimony to the state legislature
Successful in building bridges between different disciplinary worlds
Oversaw organizational development efforts
Developed innovative pay for performance system and reconfigured pay periods to increase
productivity
Coached supervisors in difficult performance, supervision and termination situations and in the
development of management skills
Developed new human resources policies and procedures
Researched and established competitive compensation ranges
Administered health, dental, long and short term disability and workers compensation insurance
plans and a 401K plan
Ensured supervisor compliance with employment laws
Counseled employees on performance issues and handled grievances

Personnel Analyst
University of Colorado Health Sciences Center/University Hospital, Denver 1986-89

Responsible for recruiting, employment and job classification activities for Nursing, Social Work,
Psychiatry, Food Service, Custodial, Biomechanical, Grounds and Plant Maintenance departments for this
large teaching hospital.
Reduced an almost 90% turnover rate in entry level positions to less than 10%.
Worked collaboratively with hiring managers to identify staffing need
Created and updated job descriptions based on job analyses
Dennis Boyd

Education and Certification

SPHR, Human Resources Certification Institute
MPA, Human Resources Management, University of Colorado Graduate School of Public Affairs, Denver
MA, Cultural Anthropology, University of Colorado, Boulder
BA, Sociology and Anthropology, Northeastern University, Boston

Professional Organizations
American College of Healthcare Executives
Colorado Healthcare Strategy & Management Board of Directors
Society for Human Resource Management
Colorado Association of Commerce and Industry Workers Compensation Subcommittee
Colorado Self Insurers Organization
Colorado Rehabilitation Professionals
Colorado Professionals in Workers Compensation
Colorado Treatment Coalition, Founding Member
Center for Spirituality and Work Board of Directors
Business Commons Office Park Board of Directors