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Frequently Asked Questions

Kiosk Banking web page is not available.

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FOR KO !ub"KO #an$ offi%er&:
For #' !ub"#' (dmins& )'ir%le admin #ran%h admin*: /admin/Admin.jsp
& #an$ offi%ials %an also a%%ess the site on intranet using the above URLs.
What operating system and browser are required for smooth operations?
+indows ,P -. /nternet e0plorer )/1* - to 2 version.
What user id and password are to be used to login?
(ll #%s !ub"#'s KO s %an %ontinue to use their e0isting ids and passwords. The 'ir%le admins
#ran%h F/' admins will be %reated with their PF nos. These offi%ials %an not use the e0siting
generi% ids
KO is unable to login as fingerprint device initialization has failed though his! her user id "
password is correct.
Please %he%$ whether !#/ #3( %lient version 4.5.6 has been installed properly in the %omputer. For
any assistan%e regarding installation7 %onta%t pre%ision biometri% pvt ltd.
844"49:226497 844"49:22645. 1"mail: biometri%
KOs are unable to find some menus.
The menus and sub"menus have been rearranged. (ll the a%tivities related to enrolment have been
pla%ed under ; %ustomer %reation<.
=on"$ios$ %ash deposit menu is not visible. The menu has been repla%ed with ;3oney Transfer;.
# new page for cash deposit withdrawal money transfer is appearing with a list of
denominations. $ow to key in the transaction amount?
The prin%iple amount of transa%tion has to be entered in the field appearing on the top of the
denomination pane. /n the denomination details7 enter denomination wise %ash amount h.)eg. For
one Rs.:88 note enter ;:;against the field :88. Please note for all %ash re%eipts irrespe%tive of the
servi%e7 the amount re%eived from %ustomer has be entered in ;denomination in; )left hand side*
and refund7 if any7 has to be entered in ;denomination out; )right hand side*. /n the %ase of
withdrawals7 the denomination panes appear in reverse order and the ;denomination out; pane
needs to be used for the amount to be paid to %ustomer and enter the %ash refund7 if any7 in
;denomination out; pane. =ote to enter the denomination details %orre%tly. This will help in tallying
%ash at the end of the day.
#t the time of capturing finger prints the system is not indicating the finger on the %hand%
/n the upgraded version7 this has been %hanged. The finger for whi%h fingerprint is %aptured needs
to be sele%ted by %li%$ing on the respe%tive finger on the image.
&he system is taking only one image for each finger instead of three times.
Please %he%$ the type of fingerprint devi%e installed. /f it is %ogent '!> 9887 it will ta$e only one
image for ea%h finger.
'an any finger print of the customer be used for authentication?
?es. (ny of the fingerprints stored in the system %an be used and the system will prompt the finger
randomly to be authenti%ated.
B' is unable to create a group of his choice of services for KOs ! sub(B's as user group service is
not appearing?
The right to %reate a group by #'s has been done away with. The groups have been %reated
%entrally. #' %an sele%t the relevant group at the time of %reation of sub"#' KO. /f the #' doesn;t
want to assign all the rights of a group to sub"#' KO7 the rights %an be %urtailed by disabling
%ertain rights to the parti%ular user. This %an be done by invo$ing ;User servi%es; menu and disable
the servi%es for that parti%ular sub"#' KO.
)or creation of KO by B' three new fields have been added in addition to KO cash holding
amount. $ow much limit has to be entered in these three fields?
'ash deposit7 withdrawal7 transfer limits have been provided for. These are the ma0imum limits up
to whi%h a KO %an transa%t in a day sub@e%t7 of %ourse7 to KO %ash holding limit.
*n the case of %time out% transaction does the KO need to verify customer%s balance to check
whether the transaction is successful in 'B+ and accept or pay cash from ! to the customer
=o. KO need not enAuire the status of su%h transa%tion as the system will reverse the same if it is
posted su%%essfully in '#!. The ;time out; transa%tion is treated as a failure transa%tion by $ios$
# new menu %B)% activity is appearing. What is the use of it?
KO is e0pe%ted to sour%e various types of ban$ing business to the lin$ bran%hes whi%h does not
involve %ustomer enrolment and %ash transa%tions at '!P. For eg. KO %an sour%e a loan proposal of
an e0isting prospe%tive %ustomer. (s #' KO is entitled to %ommission on su%h business7 there
has to be re%ord of proposals appli%ations. Ben%e a new menu for su%h a%tivity has been
introdu%ed. KO need to invo$e the menu and enter the %ustomer;s basi% details and sele%t the
produ%t type et%. The other fields are dynami% depending on the produ%t type.
'+, -KO. ledger report is not available for the period prior to /0.10.0/12.
This report is available only for transa%tions on or after 89.:9.98:5 )i.e. Laun%h of upgraded
version of Kios$ #an$ing* as this has been newly introdu%ed and reAuired data was not available
for the earlier period for generation of su%h report.
3nder money transfer service some customers are charged 4/.056 instead of remittance
charge of 06.
/f the benefi%iary;s home bran%h and '!P lin$ bran%h is same7 the %harge as appli%able to deposit
servi%e is levied. 'urrently7 %harge on deposits )in urban7 metro areas* is 8.96C sub@e%t to a
minimum of Rs. :" and ma0imum of Rs. :9". /n RU!U areas7 %harges on deposits7 withdrawals are
waived till 5:.5.98:4.
# wrong photo of customer was inadvertently uploaded by KO. $ow can it be rectified?
The KO should inform the #ran%h %ir%le admin7 giving the referen%e number of the %ustomer
where wrong photo was uploaded7 who will reset the %ustomer re%ord. #y using ;Photo re"upload;
menu7 the KO %an re upload the %orre%t photo of the %ustomer.
# new search " select field %B' organisation% is found in the B' configuration. On search all the
e7isting B's appear. $ow is a new B' configured?
The first step in new #' %onfiguration is to %reate #' organisation. For %orporate institutional #'s7
add the name of %ompany organisation. /n the %ase of individual #'s7 add the name of the person
who signed the #' agreement.
KO cash holding limit amount e7ceeded.
The respe%tive #' %an reset the holding limit amount by using KO limit 'onfiguration s%reen.
8ou are not authorized to login from this kiosk
(dmin has the rights to reset the terminal mapping for the $ios$ using Kios$ terminal mapping
s%reen so that KO %an a%%ess from the new system.
$ow to reset the password of a KO?
#' %an use the U!1R P/= !tatus 'hange s%reen7 to reset the password to default password of a
KO)both logon password and transa%tion password*.
KO!sub ko not authorized to login.
(t any point of time only KO or only !ub KO is authoriDed to login in to the same terminal. /f a KO is
authoriDed in the system then the !U# KO would re%eive this error. /n this %ase the KO %an use the
authoriDe sub KO s%reen to authoriDe the !U# KO to use the system.
/f a !U# KO is authoriDed to login to the system then the KO would re%eive this error. /n this %ase
the #' %an use KO!ub KO authoriDation s%reen to authoriDe the KO to login.
#fter initializing the finger print device -legend scanner. is getting failed.
The '!P has to un"install the %urrent running Legend drivers7 and then install the 4.5.6.: version
of the legend %lient installable and follow the steps written in the manual for installation.
*f B'9s password is forgotten who will reset the same.
(dmin has rights to reset a #' password to default7 by using User Pin !tatus 'hange s%reen.
',3 id is not fetched.
The browser settings )(%tive 0 %ontrol settings* need to be done. Please ensure to disable Eonly
approved domains to use a%tive 0 %ontrol with out prompt.F
8ou are not authorized for this service.
/f a KO is getting this error then he has to %onta%t #' (dmin to enable this servi%e.