Overview

Business Challenges
Indias Leading Travel
Agency
Mumbai, India
Industry
Travel Agent
Employees
350
Services
Oracle Applications R12
- Implementation
- Support
- Integration

Customer Snapshot - Oracle Applications R12 Support
The client was utilizing Tally systems prior to using Oracle EBS R12 systems. The
biggest challenge was to train the end users as they had no knowledge on the
Oracle EBS and had to be made comfortable with the new Oracle EBS systems.
Clover had to gain the confidence of client by proper user training and
ensuring smooth change management. The business processes also had to be
set-up as per the existing system configurations.
Post Implementation Challenges:
No handover received from the prior vendor and stabilizing the
business process.
Provide economical, flexible and effective resource pool to level staff,
based on project demands.
Proper documentation creation like (MD.050 Functional Design
Document) at the time when requirement were frozen, (MD.070
Technical Design Document ) after the technical components were
released for Sign Off process documents helped in streamlining the
process from requirement to deployment.
Data deletion issues from financial systems.
Sub ledger junk data purging issues.
Sub ledger and general ledger reconciliation.
Integration of multiple business units in Oracle EBS R12.
Mirror Replication from payables to receivables.
Bank, Vendors, Debtors, Modules Auto Reconciliation Process.
The client is one of the widely recognised and respected Indian companies in
the area of travel, tourism and travel-related foreign exchange. The company
provides complete travel services which includes ticketing, transportation,
hotel reservation, foreign exchange, travel insurance, passport and visa
assistance, airport services etc. The company also has a robust data
management and payment process for customer ease.
Solution Indias Leading Travel
Agency
Mumbai, India
Clover ensured smooth implementation of Oracle EBS Financials, which
comprised of the following modules:
- General Ledger.
- Accounts Receivable.
- Accounts Payable.
Clover configured the following Interfaces successfully:
- Oracle Receivables Open Transaction Imports.
- Centralization of Customers.
- Ticket Booking System Integration with Oracle EBS.
- Rainbow System Integration with Oracle EBS.
- Payables to Receivables Replication Interfaces
Clover carried out following Data Conversions successfully:
- General Ledger Balances.
- Open Accounts Receivables Invoices.
- Open Accounts Receivables Receipts.
- Open Accounts Payables Invoices.
- Fixed Assets.
Benefits
The benefits achieved by post implementation support were:
- Streamlining of the existing business processes.
- Maintain standard for external vendors/ third party vendors for
integration in Oracle EBS.
- Support growth in existing business lines.
- Easily managed financial systems.
- Trained the financial users to get hands-on on the application and to
get knowledge of the behavior of application.
Methodology used
Stakeholder Involvement - Regular, structured involvement from business &
technology Stakeholders with participation in key meetings and decisions.
Thought Leadership - Knowledge of the Wealth Management industry best
practices and experience in process re-engineering development and
implementation.
Executive Sponsorship - High level sponsorship of program and support for
team to ensure consistent communications and change management.
Readiness - Change Management across organization, infrastructure,
processes and deployment.
Methodology - Proven methodology that incorporates business focus, that is
culturally acceptable and provides process and tools for successful
implementation.
Systematic Migration - Phased implementation and migration of users
based on business priorities, risk management and budgets.
Program Management - Structured PMO team with the responsibility and
authority to manage and drive the design, build & implementation.
Indias Leading Travel
Agency
Mumbai, India
Copyright@2011, Clover Infotech. All rights reserved.
Oracle Application Implementation Methodology (AIM 3.0).
Best Practices: