VINEET SHARMA, PMP

North Bergen, NJ 07047 347-570-7042 vsharmapmp@gmail.com

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Profile

Dedicated and innovative Project Management Professional having extensive experience and expertise in
Banking, Financial Operations, Anti-Money Laundering (AML) and Compliance projects. Certified PMP
(Project Management Professional), with proficiency in leading and developing process improvement
strategies, defining business requirements and managing global projects. Six Sigma certified. Adept in
developing and motivating a diverse workforce, with excellent interpersonal, communication and
analytical skills. Experienced in setting up and managing PMO.

Areas of expertise

Project and Program Management Compliance Anti-Money Laundering
Operations Management Financial Analysis Financial Management
Continuous Improvement Quality Control Customer Service
Policy Development Problem Resolution Process Standardization


CAREER TRACK

HSBC Bank, New York, NY 2012 to 2014

1. Senior Project Manager, Head of Customer Experience USA, (2013 to 2014)
Improved customer experience, employee engagement and increased premier customer satisfaction
for the Retail Bank by 10%.
Led, managed and monitored proposition-wide complaints management report for the US.
Completed project on standardization of complaint reporting to regulators.

2. Consultant Project Manager, Compliance Department, (2012 to 2013)
Led program for North America Compliance strategy.
Led project to remediate findings of regulators.
Led project to eliminate duplication of work for SAR filing.
Managed projects for Compliance MIS team.
Led first phase of Compliance Data Warehouse project.

Citicorp North America, New York, NY 2011 to 2012

1. Vice President and Senior Program Manager, AML Operations Group, (2011 to 2012)
Led critical Global Anti-Money Laundering Operations projects in Sanction Screening and Fraud
Prevention.
Led MANTAS Alert Score tuning project, resulting in greater efficiency, lower risk profile and a 20%
decrease in false positive alert generation.
Prepared new hire fraud management training for AML specialists.
Designed enterprisewide AML fraud detection program.
Led Global Standards Operations Model (GSOM) project for AML and Compliance.
Set-up PMO for AML Operations Group.

American Express Bank, New York, Chennai and New Delhi, 1996 to 2009

1. Project Manager, Standard Chartered Bank, New York, NY (2008 2009)
Standard Chartered Bank acquired American Express Bank in 2008.
Successfully migrated client payment accounts, totaling $450 billion per annum. Leveraged payment
expertise to ensure smooth transition across technology platforms and payment systems.
Supervised the migration of all Demand Deposit Accounts (DDA) from American Express Bank
platforms to Standard Chartered Bank.

VI NEET SHARMA, PMP 347- 570- 7042 vsharmapmp@gmail.com


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2. Project Manager, New York, NY (2005 2008)
Saved $2.5 million for the American Express Company and increased revenue of $1 million for the
Bank by transferring American Express Card payments to American Express Bank.
Completed Mexico payments project which resulted in improved service to American Express
customers and an increase in payment volumes for the Bank. This project was completed ahead of
schedule and within budget.
Improved the Disaster Recovery and Business Continuity Plans for the Banks Global Headquarters
for 350 employees, resulting in greater space utilization and cost reduction.

3. Manager, BCP, Reengineering & Quality, Chennai, India, (2002 2005)
Outsourced 11 business functions from UK and USA to the Chennai Operations Center, which
resulted in saving $5 million for American Express Bank.
Led and managed all re-engineering initiatives at the International Operations Center, Chennai
(IOCC).
Led the quality initiatives to obtain savings for the IOCC.
Designed, planned and tested the Disaster Recovery and Business Continuity Plans across multiple
platforms and systems, for 12 functional groups and over 400 employees.
Set up and managed PMO.
Received Chairmans Award in Business Transformation Category for delivering exceptional results in
2004, the GFS (Global Financial Services) Star Award in 2004 and the Premier Performance Award
in 2001, 2003 and 2004.

4. Branch Manager, Chennai, India, (1999 2002)
Increased revenue by $5 million for the Chennai Branch of American Express Bank.
Delivered best-in-class service to the Banks 2,000 clients, providing wholesale, trade, foreign
exchange, corporate, money market and retail services.
Centralized India trade services to the branch.
Led pilot project to outsource back-office trade operations for Japan.

5. Manager of Client Services, New Delhi, India, (1996 1999)
Reduced client turnaround time by 60%, from an average of ten minutes per transaction to less than
four minutes, by streamlining workflow and processes of the client facing employees.
Handled all client-related front-office operations for a branch with a client base of over 10,000
customers, which consisted of wholesale, corporate and retail banking accounts.
Managed cash operations and new product development for client-facing departments.
Led a 14 member team to deliver superior client services.
Set up ATMs for American Express Bank and wrote the procedure manual for ATM operations.

EDUCATION

Advanced Diploma in Business Administration
ICFAI University, Hyderabad, India

Bachelor of Science in Chemistry
St. Stephens College, Delhi, India

Project Management Professional
Project Management Institute, PA

Six Sigma Green Belt Certified
American Express, New York

STATUS

U.S. Citizen