ch02

Package Title: Assessment Questions
Course Title: Intro IS 4e

Chapter Number: 2
Question Type: True/alse
!" A business process has inputs an# outputs
Ans$er: True
Title: Assessment Question 2%&&!
'earning (b)ecti*e !: '( 2%! +n#erstan# the concept o, business processes- an# pro*i#e
e.amples o, business processes in the ,unctional areas o, an organi/ation%
Section 0e,erence !: 2%! 1usiness Processes
2i,,iculty: 3asy
2" The acti*ities o, a business process can be measure#
Ans$er: True
Title: Assessment Question 2%&&2
2i,,iculty: 3asy
4" Cross5,unctional processes are e.ecute# $ithin a single ,unctional area%
Ans$er: alse
2i,,iculty: 3asy
4" The procurement process inclu#es the sales ,unction%
Ans$er: alse
2i,,iculty: 6e#ium
7" An organi/ation8s business processes can create a competiti*e a#*antage%
Ans$er: True
2i,,iculty: 6e#ium
9" A business process al$ays inclu#es in,ormation systems%
Ans$er: alse
2i,,iculty: 6e#ium
:" 1P0 is a strategy ,or impro*ing the e,,iciency o, an organi/ation8s #ata collection%
Ans$er: alse
Title: Assessment Question 2%&&:
'earning (b)ecti*e !: '( 2%2 2i,,erentiate bet$een the terms business process
reengineering an# business process management%
Section 0e,erence !: 2%2 1usiness Process 0eengineering an# 1usiness Process
2i,,iculty: 6e#ium
;" 1P6 is an implementation o, 1P0%
Ans$er: alse
Title: Assessment Question 2%&&;
6anagement
2i,,iculty: <ar#
=" 1P6 can impro*e an organi/ation8s ,le.ibility%
Ans$er: True
Title: Assessment Question 2%&&=
2i,,iculty: 6e#ium
!&" The o*erall per,ormance o, an organi/ation has little to #o $ith ho$ $ell it manages
its business processes%
Ans$er: alse
Title: Assessment Question 2%&!&
2i,,iculty: 6e#ium
!!" 1usiness process management inclu#es metho#s an# tools to support the #esign-
analysis- implementation- management- an# optimi/ation o, business processes%
Ans$er: True
Title: Assessment Question 2%&!!
2i,,iculty: 3asy
!2" Competiti*e a#*antage re,ers to making higher pro,its%
Ans$er: alse
Title: Assessment Question 2%&!2
'earning (b)ecti*e !: '( 2%& Pro*i#e a real5$orl# application o, ho$ in,ormation
systems can contribute to organi/ational strategies an# competiti*e a#*antage%
Section 0e,erence !: (pening Case: 2ouble Trouble ,or 1P
2i,,iculty: 3asy
!4" The business en*ironment re,ers to the in#ustry that a company is in%
Ans$er: alse
'earning (b)ecti*e !: '( 2%4 'ist an# pro*i#e e.amples o, the three types o, business
pressures- an# #escribe one IT response to each%
Section 0e,erence !: 2%4 1usiness Pressures- (rgani/ational 0esponses- an# In,ormation
Technology Support
2i,,iculty: 3asy
!4" >lobali/ation is the integration an# inter#epen#ence o, many ,acets o, li,e ma#e
possible by rapi# a#*ances in in,ormation technology%
Ans$er: True
Technology Support
2i,,iculty: 3asy
!7" The in,ormation technology en*ironment is the combination o, social- legal-
economic- physical- an# political ,actors that a,,ect business acti*ities%
Ans$er: alse
Technology Support
2i,,iculty: 3asy
!9" In general- labor costs are higher in #e*elope# countries than in #e*eloping countries%
Ans$er: True
Technology Support
2i,,iculty: 3asy
!:" 2e*elope# countries usually pro*i#e greater ,ringe bene,its than #e*eloping
countries%
Ans$er: True
Title: Assessment Question 2%&!:
Technology Support
2i,,iculty: 3asy
!;" In,ormation technology is ,acilitating the entry o, a $i#e *ariety o, employees into
the $ork,orce%
Ans$er: True
Title: Assessment Question 2%&!;
Technology Support
2i,,iculty: 3asy
!=" Internet access in the +nite# States is not particularly relate# to househol# income%
Ans$er: alse
Title: Assessment Question 2%&!=
Technology Support
2i,,iculty: 3asy
2&" In general- go*ernment #eregulation #ecreases competition%
Ans$er: alse
Title: Assessment Question 2%&2&
Technology Support
2i,,iculty: 3asy
2!" 3thical issues are important because- i, han#le# poorly- they can #amage an
organi/ation8s image%
Ans$er: True
Title: Assessment Question 2%&2!
Technology Support
2i,,iculty: 3asy
22" 1uil#5to5stock is a strategy o, pro#ucing customi/e# pro#ucts an# ser*ices%
Ans$er: alse
Title: Assessment Question 2%&22
Technology Support
2i,,iculty: 3asy
24" In mass pro#uction- a company pro#uces a large ?uantity o, i#entical items%
Ans$er: True
Technology Support
2i,,iculty: 3asy
24" In mass customi/ation- companies pro#uce items in large ?uantity- but they tailor the
items to meet the #esires an# nee#s o, in#i*i#ual customers%
Ans$er: True
Technology Support
2i,,iculty: 3asy
27" Customer intimacy is the process $hereby a business learns as much as possible
about its customers to better anticipate an# a##ress their nee#s%
Ans$er: True
Technology Support
2i,,iculty: 3asy
29" A gro$ing IT initiati*e calle# green IT is enabling organi/ations to re#uce their
carbon ,ootprint%
Ans$er: True
Technology Support
2i,,iculty: 3asy
2:" The #igital #i*i#e is the gap bet$een #ata an# kno$le#ge%
Ans$er: alse
Title: Assessment Question 2%&2:
Technology Support
2i,,iculty: 3asy
2;" The (ne 'aptop per Chil# pro)ect aims to use technology to re*olutioni/e ho$ the
$orl# can e#ucate its chil#ren%
Ans$er: True
Title: Assessment Question 2%&2;
Technology Support
2i,,iculty: 3asy
2=" Competiti*e a#*antage helps a company ,unction e,,ecti*ely $ithin a market an#
generate larger5than5a*erage pro,its%
Ans$er: True
Title: Assessment Question 2%&2=
'earning (b)ecti*e !: '( 2%4%! I#enti,y the ,i*e competiti*e ,orces #escribe# by Porter-
an# e.plain ho$ the @eb impacts each one%
'earning (b)ecti*e 2: '( 2%4%2 2escribe the strategies that organi/ations typically a#opt
to counter the ,i*e competiti*e ,orces an# achie*e competiti*e a#*antage%
Section 0e,erence !: 2%4 Competiti*e A#*antage an# Strategic In,ormation Systems
2i,,iculty: 3asy
4&" An in,ormation system that helps an organi/ation gain a competiti*e a#*antage is
calle# a competiti*e in,ormation system%
Ans$er: alse
2i,,iculty: 3asy
4!" 3*ery competiti*e organi/ation is #ri*en by the competiti*e ,orces i#enti,ie# by
6ichael Porter%
Ans$er: True
2i,,iculty: 3asy
42" 6ichael Porter conclu#es that the o*erall impact o, the Internet is to increase
competition- $hich generally #iminishes a ,irm8s pro,itability%
Ans$er: True
2i,,iculty: 3asy
44" The Internet increases tra#itional barriers to entry into a market%
Ans$er: alse
2i,,iculty: 3asy
44" The Internet #ecreases customers8 bargaining po$er%
Ans$er: alse
2i,,iculty: 3asy
47" In,ormation5base# in#ustries ,ace the greatest threat ,rom substitutes%
Ans$er: True
2i,,iculty: 3asy
49" The music in#ustry is a goo# e.ample o, the e.tremely lo$ *ariable costs o, #igital
pro#ucts%
Ans$er: True
2i,,iculty: 3asy
4:" The intro#uction o, the AT6 in the banking in#ustry is an e.ample o, the inno*ation
strategy%
Ans$er: True
2i,,iculty: 3asy
4;" An entry barrier is a long5term competiti*e a#*antage%
Ans$er: alse
2i,,iculty: 3asy
4=" The bargaining po$er o, suppliers is lo$ $hen their buyers ha*e many choices%
Ans$er: True
2i,,iculty: 3asy
4&" @hen there are many substitute pro#ucts- a company can create a competiti*e
a#*antage by increasing ,ees%
Ans$er: alse
2i,,iculty: 3asy
4!" Porter8s *alue chain mo#el is a *ariation o, his competiti*e a#*antage ,rame$ork%
Ans$er: alse
2i,,iculty: 3asy
42" The primary acti*ities in the *alue chain create the *alue ,or $hich customers are
$illing to pay%
Ans$er: True
2i,,iculty: 3asy
44" It8s a goo# i#ea ,or a company to select t$o competiti*e a#*antage strategies%
Ans$er: alse
2i,,iculty: 3asy
Question Type: 6ultiple Choice
44" @hich o, the ,ollo$ing statements concerning business processes is ,alseA
a" A process has inputs%
b" A process has outputs%
c" A process has acti*ities that can be measure#%
#" A process creates *alue%
e" A process cannot cross ,unctional area boun#aries%
Ans$er: e
2i,,iculty: 3asy
47" Applying copyrights an# tra#emarks is an e.ample o, aBn":
a" Accounting business process
b" inance business process
c" 6arketing business process
#" Pro#uction business process
e" 6anagement in,ormation systems business process
Ans$er: c
2i,,iculty: 6e#ium
49" 0econciling bank accounts is an e.ample o, aBn":
a" Accounting 1usiness Process
b" inance 1usiness Process
c" 6arketing 1usiness Process
#" Pro#uction 1usiness Process
e" 6anagement In,ormation Systems 1usiness Process
Ans$er: a
2i,,iculty: 3asy
4:" 6anaging account collections is an e.ample o, aBn":
Ans$er: b
2i,,iculty: 6e#ium
4;" Collecting sales ta. is an e.ample o, aBn":
Ans$er: c
2i,,iculty: 6e#ium
4=" 6anaging purchasing is an e.ample o, aBn":
Ans$er: #
2i,,iculty: 6e#ium
7&" 6anaging pay an# payroll is an e.ample o, aBn":
#" <uman 0esources 1usiness Process
Ans$er: #
2i,,iculty: 3asy
7!" @hich o, the ,ollo$ing processes in*ol*es the $arehouse- purchasing- an#
accounting ,unctional areasA
a" Procurement
b" ul,illment
c" (r#er entry
#" Accounts recei*able
e" Payroll
Ans$er: a
2i,,iculty: 3asy
72" @hich o, the ,ollo$ing processes in*ol*es the $arehouse- sales- an# accounting
,unctional areasA
a" Procurement
b" ul,illment
c" (r#er entry
#" Accounts 0ecei*able
e" Payroll
Ans$er: b
2i,,iculty: 3asy
74" @hich o, the ,ollo$ing is not a role that in,ormation systems play in businesses
processesA
a" 3stablish stan#ar#s
b" 3.ecute the process
c" Capture an# store process #ata
#" 6onitor process per,ormance
e" 2etect problems $ith the process%
Ans$er: a
2i,,iculty: 6e#ium
74" or many organi/ations- business process reengineering
a" Is easy to implement%
b" Is not #isrupti*e to implement%
c" <as little impact on ,acilities%
#" Is ine.pensi*e%
e" <as a ma)or impact on the corporate culture%
Ans$er: e
2i,,iculty: 6e#ium
77" @hich o, the ,ollo$ing statements is ,alseA
a" 1P6 is a task5oriente# approach%
b" 1P6 can help companies re#uce costs%
c" 1P6 can help companies increase re*enue%
#" 1P6 can impro*e customer satis,action%
e" 1P6 can impro*e organi/ational ,le.ibility
Ans$er: a
2i,,iculty: 6e#ium
79" @hich o, the ,ollo$ing statements is ,alseA
a" 1P6 begins $ith process mo#eling%
b" Process mo#eling is a graphical #epiction o, all the steps in a process%
c" 1P6 uses @eb5enable# technologies ,or user inter,aces%
#" 1usiness acti*ity monitoring is use# to measure an# manage business processes%
e" 1usiness acti*ity monitoring is a type o, sche#ule# reporting%
Ans$er: e
6anagement
2i,,iculty: 6e#ium
7:" @hich o, the ,ollo$ing statements is ,alseA
a" Competiti*e a#*antage is base# on some measurement such as cost- ?uality- or spee#%
b" Competiti*e a#*antage enables a company to ,unction e,,ecti*ely $ithin a market%
c" Competiti*e a#*antage lea#s to higher5than5a*erage pro,its%
#" Competiti*e a#*antage re?uires the use o, technology%
e" Competiti*e a#*antage applies to companies o, all si/es%
Ans$er: #
Section 0e,erence !: (pening Case: 2ouble Trouble ,or 1P
2i,,iculty: 3asy
7;" 1usiness pressures on organi/ations are create# $hen there are changes in
a" Social ,actors
b" 3conomic ,actors
c" 'egal ,actors
#" Political ,actors
e" Changes in all o, these $ill create business pressures%
Ans$er: e
Technology Support
2i,,iculty: 3asy
7=" 6arket pressures inclu#e $hich o, the ,ollo$ingA
a" the global economy
b" $eak competition
c" a homogeneous $ork,orce
#" $eak customers
e" high5cost o,,shore labor
Ans$er: a
Technology Support
2i,,iculty: 3asy
9&" The $ork,orce in #e*elope# countries is e.hibiting all o, the ,ollo$ing tren#s e.cept:
a" It is becoming more #i*ersi,ie#%
b" It inclu#es more $omen%
c" It inclu#es more single parents%
#" It inclu#es ,e$er persons $ith #isabilities%
e" It inclu#es more minority5group members%
Ans$er: #
Technology Support
2i,,iculty: 3asy
9!" To#ay8s customers ha*e CCCCCCCC %
a" less kno$le#ge about pro#ucts
b" less sophistication
c" #i,,iculty in ,in#ing in,ormation about pro#ucts
#" higher e.pectations
e" #i,,iculty in comparing prices
Ans$er: #
Technology Support
2i,,iculty: 3asy
92" @hich o, the ,ollo$ing statements concerning technology pressures on mo#ern
businesses is trueA
a" Technology changes so rapi#ly that organi/ations shoul# $ait be,ore they release ne$
technology5base# pro#ucts%
b" Ne$ technologies o,,er alternati*e ser*ice options%
c" Ne$ technologies $ill ne*er replace e.isting technologies%
#" The amount o, in,ormation on the Internet remains stable ,rom year to year%
e" The important in,ormation on the Internet is ,ee5base#%
Ans$er: b
Technology Support
2i,,iculty: 3asy
94" @hich o, the ,ollo$ing is not an e.ample o, the gro$ing initiati*e calle# green ITA
a" 2esigning an IT in,rastructure to support sustainability%
b" 1uil#ing systems that monitor carbon throughout the organi/ation%
c" Asking *en#ors about compliance on en*ironmental stan#ar#s%
#" 1uil#ing computer applications that use less energy
e" 2esigning energy5e,,icient #ata centers%
Ans$er: #
Technology Support
2i,,iculty: 3asy
94" The #igital #i*i#e is an e.ample o, $hich type o, societal pressureA
a" social responsibility
b" go*ernment regulations
c" protection against terrorism
#" ethics
e" in,ormation o*erloa#
Ans$er: a
Technology Support
2i,,iculty: 3asy
97" @hich one o, the ,ollo$ing statements is ,alseA
a" 1usinesses ten# to *ie$ go*ernment regulations as e.pensi*e constraints on their
acti*ities%
b" >o*ernment #eregulation re#uces competition%
c" IT support is essential ,or compliance $ith many ne$ regulations%
#" IT has been use# to i#enti,y patterns o, beha*ior associate# $ith terrorist acti*ities%
e" In,ormation ethics can #estroy the morale o, a company8s employees%
Ans$er: b
Technology Support
2i,,iculty: 3asy
99" @hich o, the ,ollo$ing is not a Section 0e,erence ! by organi/ations to business
pressuresA
a" 2elay releases o, inno*ate# pro#ucts%
b" 1uil# strategic systems that enable an organi/ation to increase market share or pro,its%
c" Pro*i#e tools that satis,y customers so they #on8t go to a competitor%
#" 6anu,acture customi/e# goo#s at a lo$er cost%
e" Con#uct business electronically $ith customers an# business partners%
Ans$er: a
Technology Support
2i,,iculty: 6e#ium
9:" Pro#ucing i#entical items in large ?uantities is calle#:
a" strategic systems%
b" customer ,ocus%
c" continuous impro*ement%
#" mass pro#uction%
e" mass customi/ation%
Ans$er: #
Technology Support
2i,,iculty: 3asy
9;" Pro#ucing customi/e# items in large ?uantities is calle#:
a" strategic systems%
b" customer ,ocus%
c" continuous impro*ement%
#" mass pro#uction%
e" mass customi/ation%
Ans$er: e
Technology Support
2i,,iculty: 3asy
9=" The 1o#ymetrics bo#y scanner is best characteri/e# as an e.ample o,:
a" mass pro#uction%
b" customer ,ocus%
c" real5time customer input%
#" mass customi/ation%
e" continuous impro*ement%
Ans$er: #
Technology Support
2i,,iculty: 6e#ium
:&" In,ormation5base# in#ustries are most susceptible to $hich one o, Porter8s ,i*e
,orcesA
a" threat o, entry o, ne$ competitors
b" bargaining po$er o, suppliers
c" bargaining po$er o, customers
#" threat o, substitute pro#ucts
e" ri*alry among e.isting ,irms in an in#ustry
Ans$er: #
Title: Assessment Question 2%&:&
2i,,iculty: 6e#ium
:!" Competiti*e a#*antage ,or an organi/ation mani,ests itsel, as all o, the ,ollo$ing
e.cept:
a" 'o$er costs
b" <igher ?uality
c" Increase# time to market
#" Increase# pro,its
e" Increase# spee#
Ans$er: c
Title: Assessment Question 2%&:!
2i,,iculty: 6e#ium
:2" or most companies- the @eb CCCCC the threat that ne$ competitors $ill enter the
market by CCCCC tra#itional barriers to entry%
a" #ecreases- increasing
b" increases- #ecreasing
c" increases- increasing
#" #ecreases- #ecreasing
Ans$er: b
Title: Assessment Question 2%&:2
2i,,iculty: 6e#ium
:4" CCCCC is a ,eature that must be o,,ere# by a competing organi/ation in or#er to
sur*i*e in the marketplace%
a" Competiti*e a#*antage
b" An entry barrier
c" Strategic a#*antage
#" 0api# time5to5market
e" (ne5to5one marketing
Ans$er: b
2i,,iculty: 6e#ium
:4" The threat o, competitors8 entering the automobile manu,acturing in#ustry is CCCCC
because barriers to entry are so CCCCC%
a" lo$- lo$
b" high- high
c" high- lo$
#" lo$- high
Ans$er: #
2i,,iculty: 6e#ium
:7" The threat o, competitors8 entering a market is *ery high in in#ustries that per,orm
aBn" CCCCC role an# in in#ustries $here the primary pro#uct or ser*ice is CCCCC%
a" interme#iation- physical
b" broker- physical
c" sales- ,inancial
#" ,inancial- #igital
e" interme#iation- #igital
Ans$er: e
2i,,iculty: <ar#
:9" <o$ #oes the Internet a,,ect the $ay you purchase your te.tbooksA
a" The Internet gi*es you ,e$er choices%
b" The Internet increases your bargaining po$er%
c" The Internet pro*i#es you $ith less in,ormation%
#" The Internet #ecreases your bargaining po$er%
e" The Internet increases your s$itching costs%
Ans$er: b
2i,,iculty: 6e#ium
::" 1uyer po$er is CCCCC $hen buyers ha*e many choices ,rom $hom to buy an# CCCCC
$hen buyers ha*e ,e$ choices%
a" high- the same
b" high- lo$
c" lo$- lo$
#" lo$- high
e" lo$- the same
Ans$er: b
Title: Assessment Question 2%&::
2i,,iculty: 6e#ium
:;" The costs o, #eli*ering pro#ucts in the CCCCC channel are much higher than
#eli*ering pro#ucts in the CCCCC channel%
a" e5commerce- #igital
b" #igital- e5commerce
c" #igital- physical
#" physical- ,inancial
e" physical- #igital
Ans$er: e
Title: Assessment Question 2%&:;
2i,,iculty: 6e#ium
:=" Porter8s competiti*e ,orces mo#el helps organi/ations i#enti,y CCCCC- $hereas his
*alue chain mo#el helps organi/ations i#enti,y speci,ic CCCCC%
a" competiti*e opportunities- acti*ities
b" general strategies- acti*ities
c" acti*ities- competiti*e opportunities
#" acti*ities- general strategies
e" primary acti*ities- support acti*ities
Ans$er: b
Title: Assessment Question 2%&:=
2i,,iculty: 6e#ium
;&" CCCCC acti*ities create *alue ,or $hich customers are $illing to pay- $hereas CCCCC
acti*ities #o not a## *alue #irectly to the ,irm8s pro#ucts or ser*ices%
a" Support- primary
b" <uman resource management- inboun# logistics
c" Procurement- operations
#" Primary- support
e" Accounting- outboun# logistics
Ans$er: #
Title: Assessment Question 2%&;&
2i,,iculty: 6e#ium
;!" I, there are CCCCC substitutes ,or an organi/ation8s pro#ucts or ser*ices- then the
threat o, substitutes is CCCCC%
a" many- high
b" ,e$- lo$
c" ,e$- high
#" many- lo$
e" ,e$- negligible
Ans$er: a
Title: Assessment Question 2%&;!
2i,,iculty: 6e#ium
;2" Ne$ technologies can pro#uce ne$ pro#ucts *ery CCCCC- $hich CCCCC the threat
,rom substitute pro#ucts%
a" slo$ly- #ecreases
b" slo$ly- increases
c" slo$ly- #oes not a,,ect
#" ?uickly- increases
e" ?uickly- #oes not a,,ect
Ans$er: #
Title: Assessment Question 2%&;2
2i,,iculty: 6e#ium
;4" The *isibility o, Internet applications on the @eb makes proprietary systems more
#i,,icult to keep secret% This is an e.ample o, $hich o, Porter8s ,i*e ,orcesA
Ans$er: e
2i,,iculty: 6e#ium
;4" @almart8s automatic replenishment system- $hich enables the company to re#uce
in*entory storage re?uirements- is an e.ample o, $hich strategy ,or competiti*e
a#*antageA
a" cost lea#ership
b" #i,,erentiation
c" inno*ation
#" operational e,,ecti*eness
e" customer5orientation
Ans$er: a
2i,,iculty: 6e#ium
;7" @hich strategy ,or competiti*e a#*antage in*ol*es o,,ering #i,,erent pro#ucts-
ser*ices- or pro#uct ,eaturesA
a" cost lea#ership
b" #i,,erentiation
c" inno*ation
Ans$er: b
2i,,iculty: 3asy
;9" @hich strategy ,or competiti*e a#*antage in*ol*es intro#ucing ne$ pro#ucts an#
putting ne$ ,eatures in e.isting pro#uctsA
a" cost lea#ership
b" #i,,erentiation
c" inno*ation
Ans$er: c
2i,,iculty: 3asy
;:" The intro#uction o, AT6 machines by Citibank $as a classic e.ample o, $hich
strategy ,or competiti*e a#*antageA
a" cost lea#ership
b" inno*ation
c" #i,,erentiation
Ans$er: b
Title: Assessment Question 2%&;:
2i,,iculty: 3asy
;;" South$est Airlines8 lo$5cost- short5haul strategy is an e.ample o, $hich strategy ,or
competiti*e a#*antageA
a" cost lea#ership
b" #i,,erentiation
c" inno*ation
Ans$er: b
Title: Assessment Question 2%&;;
2i,,iculty: 3asy
;=" @hich strategy ,or competiti*e a#*antage in*ol*es impro*ing the manner in $hich
an organi/ation e.ecutes its internal business processesA
a" cost lea#ership
b" #i,,erentiation
c" inno*ation
Ans$er: #
Title: Assessment Question 2%&;=
2i,,iculty: 3asy
=&" @hen Ama/on $elcomes you by name back to its @eb site on your secon# *isit- it is
employing $hich strategy ,or competiti*e a#*antageA
a" cost lea#ership
b" #i,,erentiation
c" inno*ation
Ans$er: e
Title: Assessment Question 2%&=&
2i,,iculty: 6e#ium
=!" IT $ill impact managers8 )obs in all o, the ,ollo$ing $ays e.cept:
a" managers $ill ha*e time to get into the ,iel#
b" managers can spen# more time planning
c" managers can spen# more time Dputting out ,iresE
#" managers can gather in,ormation more ?uickly
e" none o, these
Ans$er: c
Title: Assessment Question 2%&=!
2i,,iculty: 6e#ium
=2" Porter8s CCCCC helpBs" companies i#enti,y general strategies- $hereas his CCCCC
helpBs" to i#enti,y speci,ic acti*ities $here companies can use the strategies ,or greatest
impact%
a" *alue chain mo#el- competiti*e ,orces mo#el
b" primary acti*ities- support acti*ities
c" competiti*e ,orces mo#el- primary acti*ities
#" competiti*e ,orces mo#el- *alue chain mo#el
e" *alue chain mo#el- support acti*ities
Ans$er: #
Title: Assessment Question 2%&=2
2i,,iculty: 6e#ium
=4" @hich o, the ,ollo$ing is not an e.ample o, business F IT alignmentA
a" The company goals are clear to e*ery IT an# business employee%
b" The company ensures that IT employees un#erstan# ho$ the company makes money%
c" The company *ie$s IT as a $ay to support the business but not as a $ay to create ne$
re*enue streams%
#" IT pro,essionals rotate into business #epartments%
e" The company *ie$s customer ser*ice as e.tremely important%
Ans$er: c
'earning (b)ecti*e !: '( 2%7 2e,ine business5in,ormation technology alignment- an#
#escribe the characteristics o, e,,ecti*e alignment%
Section 0e,erence !: 2%7 1usinessFIn,ormation Technology Alignment
2i,,iculty: 6e#ium
=4" @hich o, the ,ollo$ing is not a cause o, ina#e?uate alignment bet$een IT an#
businessA
a" A lack o, communication
b" 2i,,erent ob)ecti*es
c" Not un#erstan#ing each group8s e.pertise
#" 'ack o, IT kno$le#ge on the part o, the business e.ecuti*es
e" 'ack o, ,un#s
Ans$er: e
Section 0e,erence !: 2%7 1usinessFIn,ormation Technology Alignment
2i,,iculty: 6e#ium
=7" 0e,er IT8s About 1usiness 2%! F 1e,ore the Stores: @hat $as 1e,ore the Store8s
competiti*e a#*antageA
a" It coul# supply pro#ucts people $ante#%
b" It use# ul,illment by Ama/on%
c" It ma#e it easy ,or people to ,in# the pro#ucts they remembere# ,rom TG%
#" It $as on the @eb%
e" It generate# a pro,it%
Ans$er: c
Section 0e,erence !: IT8s About Small 1usiness: 2%! 1e,ore the Store
2i,,iculty: 6e#ium
=9" 0e,er to IT8s About 1usiness 2%2 F Sleek Au#io: @hich o, rie#man8s ,latteners
applies to Sleek Au#io8s #ecision to bring its manu,acturing back to the +nite# StatesA
a" (,,shoring
b" In,orming
c" @ork5,lo$ so,t$are
#" Supply chaining
e" The Steroi#s
Ans$er: #
Section 0e,erence !: IT8s About 1usiness: 2%2 Sleek Au#io
2i,,iculty: 6e#ium
=:" 0e,er to IT8s About 1usiness 2%4 F The Internet acilitates >enerosity: Sociologists
argue that posting e.periences on message boar#s can actually impro*e a person8s
a" Sel,5esteem
b" In#epen#ence
c" @ealth
#" ree time
e" Social status
Ans$er: a
Title: Assessment Question 2%&=:
Section 0e,erence !: IT8s About 1usiness: 2%4 The Internet acilitates >enerosity
2i,,iculty: 6e#ium
=;" 0e,er to IT8s About 1usiness 2%4 F Progressi*e: Progressi*e8s Name Hour Price
application is aime# at $hich o, Porter8s ,i*e competiti*e ,orcesA
Ans$er: e
Title: Assessment Question 2%&=;
Section 0e,erence !: IT8s About 1usiness: 2%4 Progressi*e
2i,,iculty: <ar#
==" 0e,er to Closing Case F T$o inancial >iants 6erge: @hen @ells argo ac?uire#
@acho*ia- it ,ace# all o, the ,ollo$ing issues e.cept:
a" Con*incing all employees to ,ocus on the o*erall goal%
b" Pro*i#ing ongoing support ,or all e.isting applications #uring the merger%
c" 6erging strategic IT applications into one ne$ strategic ,ocus%
#" 6erging t$o similar IT cultures%
e" Integrating IT by implementing the best e.isting application in each business area%
Ans$er: #
Title: Assessment Question 2%&==
'earning (b)ecti*e !: '( 2%9 Summari/e the ,un#amental concepts an# skills relate# to
#e*eloping organi/ational strategies an# competiti*e a#*antage%
Section 0e,erence !: Closing Case T$o inancial >iants 6erge
2i,,iculty: <ar#
Question Type: Short Ans$er
!&&" I#enti,y the three types o, business pressures- an# e.plain ho$ organi/ations can use
IT to respon# to each one%
Title: Assessment Question 2%!&&
Technology Support
2i,,iculty: 6e#ium
!&!" +sing Porter8s competiti*e ,orces mo#el- contrast the bargaining po$er o, suppliers
an# the bargaining po$er o, customers Bbuyers"%
Title: Assessment Question 2%!&!
2i,,iculty: 6e#ium
!&2" @hat are s$itching costs- an# $hy $oul# a company care about themA
Title: Assessment Question 2%!&2
2i,,iculty: 6e#ium
!&4" 2i,,erentiate bet$een Porter8s competiti*e ,orces mo#el an# his *alue chain mo#el%
2i,,iculty: 6e#ium
!&4" 2i,,erentiate bet$een primary acti*ities an# support acti*ities in Porter8s *alue
chain mo#el%
2i,,iculty: 6e#ium
!&7" 3*aluate the assertion that an in,ormation system by itsel, can rarely pro*i#e a
sustainable competiti*e a#*antage%
2i,,iculty: 6e#ium
Question Type: 3ssay
!&9" 3.plain $hat a business en*ironment is an# $hat ,actors $ithin the en*ironment put
pressure on the business%
Technology Support
2i,,iculty: 6e#ium
!&:" 3.plain ho$ changes in social responsibility- go*ernment regulation/#eregulation-
social programs- protection against terrorism- an# ethics put pressure on mo#ern
businesses%
Title: Assessment Question 2%!&:
Technology Support
2i,,iculty: <ar#
!&;" I#enti,y the ,i*e ,orces o, Porter8s competiti*e ,orces mo#el- an# e.plain ho$ the
Internet impacts each one%
Title: Assessment Question 2%!&;
2i,,iculty: <ar#
!&=" 2iscuss $hy the *ariable cost o, #igital pro#ucts is e.tremely lo$%
Title: Assessment Question 2%!&=
2i,,iculty: <ar#
!!&" Pro*i#e an e.ample o, each o, the ,i*e strategies ,or competiti*e a#*antage% B2o not
use the e.amples pro*i#e# in the book"%
Title: Assessment Question 2%!!&
2i,,iculty: <ar#
Question Type: 6ultiple Choice
!!!" Te# $orks in his ,amily8s bakery business% They supply brea# an# rolls to
neighboring restaurants- an# they ha*e their o$n store,ront $here they sell brea#s- rolls-
pastries- cookies- an# cupcakes% Te# $ants to buil# a @eb site ,or the business that $ill
allo$ customers to or#er cookies an# cupcakes ,or later pickup% This i#ea represents:
a" An organi/ational Section 0e,erence ! to business pressures%
b" A technology Section 0e,erence ! to business pressures%
c" A Section 0e,erence ! to po$er,ul customers
#" A Section 0e,erence ! to globali/ation%
e" An e,,ort to Dgo green%E
Ans$er: a
Title: Assessment Question 2%!!!
2i,,iculty: 6e#ium
!!2" Te# $orks in his ,amily8s bakery business% They supply brea# an# rolls to
neighboring restaurants- an# ha*e their o$n store5,ront $here they sell brea#s- rolls-
pastries- cookies- an# cupcakes% Te# thinks he shoul# put ,ree @i5i in the store ,ront
B$hich seats about !7 people"% This i#ea re,lects $hich one o, Porter8s ,i*e competiti*e
,orcesA
Ans$er: e
Title: Assessment Question 2%!!2
2i,,iculty: 6e#ium
neighboring restaurants- an# they ha*e their o$n store ,ront $here they sell brea#s- rolls-
pastries- cookies an# cupcakes% Te# $ants to start a Cookie Club that gi*es each member
B)oining is ,ree" a ,ree cookie a,ter they ha*e purchase# a #o/en% This i#ea
0e,lects $hich one o, Porter8s ,i*e competiti*e ,orcesA
Ans$er: c
2i,,iculty: 6e#ium
neighboring restaurants- an# they ha*e their o$n5store ,ront $here they sell brea#s- rolls-
pastries- cookies an# cupcakes% Te# $ants to buil# a $eb site ,or the business that $ill
allo$ customers to or#er cookies an# cupcakes ,or later pickup% Is this i#ea
a" A strategic in,ormation system
b" In alignment $ith the business%
c" in support o, a cost lea#ership strategy
#" likely to pro*i#e long term competiti*e a#*antage
e" a support acti*ity $ithin the *alue chain
Ans$er: b
2i,,iculty: 6e#ium
!!7" <yo runs an ice cream store $ith her ,amily% @hich o, the ,ollo$ing acti*ities is a
part o, their procurement processA
a" 0ecor#ing their #aily sales re*enue
b" Sen#ing an or#er to their sugar supplier
c" 6aking the ice cream
#" Setting up an employee sche#ule
e" Taking an or#er ,or an ice cream cake
Ans$er: b
2i,,iculty: 6e#ium
!!9" <yo runs an ice cream store $ith her ,amily% @hich o, the ,ollo$ing acti*ities is a
part o, their procurementA
a" Sen# an or#er to a supplier%
b" 2eci#e $hat to or#er%
c" 0ecor# #aily sales re*enue
#" 0ecor# goo#s recei*e#
e" Sen# a check to a supplier
Ans$er: c
2i,,iculty: 6e#ium
!!:" <yo runs an ice cream store $ith her ,amily% @hich o, the ,ollo$ing acti*ities is a
part o, their ,ul,illment processA
a" 0ecei*ing goo#s ,rom their supplier
b" 6aking ice cream
c" 0ecor#ing #aily sales re*enue
#" 0ecor#ing goo#s recei*e#
e" 6aking a custom5or#er ice cream cake
Ans$er: e
Title: Assessment Question 2%!!:
2i,,iculty: 6e#ium

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Package Title: Assessment Questions

Course Title: Intro IS 4e

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