03 +mcectcl+qm

1
MSETCL CORPORATE
OFFICE
PRAKASHGANGA, MUMBAI
MSETCL/CO/QM/ 01
ISSUE/REV : 01/00
DATE : 01.08.06
APPROVED BY MD
ISSUED BY MR

CORPORATE QUALITY MANUAL

Section Contents Page No.

QM/1 Introduction (Vision/Mission statement). 01
QM/1 Revision /Amendment of record 01
QM/1.0 Scope 02
1.1 General 02
1.2 Exclusions 06
QM/2 Normative References 06
QM/3 Terms and Definitions 07
QM/3.1 Abbreviation 07
QM/4 Quality Management System 09
4.1 General Requirements 09
4.2 Documentation Requirements ...11
4.2.1 General.. .11
4.2.2 Quality manual.. 12
4.2.3 Control of Documents...12
4.2.4 Control of Records 16
QM/ 5 Management Responsibility.16
5.1 Management Commitment 17
5.2 Customer Focus.17
5.3 Quality Policy..18
5.4 Planning..20
5.4.1 Quality Objectives..21
5.4.2 Quality Management System Planning..22
5.5 Responsibility, Authority and Communication..23
5.5.1 Responsibility and Authority.23
5.5.2 Management Representative 29
5.5.3 Internal Communication29
5.6 Management Review.29
5.6.1 General29
5.6.2 Review Input...30
5.6.3 Review Output30
QM/ 6 Resource Management.30
6.1 Provision of Resources..30
6.2 Human Resources..31
6.2.1 General .31
6.2.2 Competency Awareness and Training31
6.3 Infrastructure 32
6.4 Work Environment 33

INDEX

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Section Contents Page No.

QM/ 7 Service Realization. 33
7.1 Planning of service realization. .33
7.2 (A) Customer-related processes [MSETCL]. 34
7.2 (B) Customer-related processes [MSEDCL]. 34
7.2.1 Determination of requirements related to the service 35
7.2.2 Review of requirements related to the product . 36
7.2.3 Customer communication... 37
7.3 Design & Development ...37
7.3.1 Design & Development planning...38
7.3.2 Design & Development inputs....39
7.3.3 Design & Development output...39
7.3.4 Design & Development review...39
7.3.5 Design & Development verification.. 40
7.3.6 Design & Development validation..40
7.3.7 Control of Design & Development changes 40
7.4 Purchasing40
7.4.1 Purchasing process.40
7.4.2 Purchasing information...41
7.4.3 Verification of purchased service. .41
7.5 Product and service provisions .41
7.5.1 Control of product and service provisions.. .42
7.5.2 Validation of process for product. .42
7.5.3 Identification and traceability .42
7.5.4 Customer property.. .43
7.5.5 Preservation of service... 43
7.6 Control of monitoring and measuring devices .43
QM/ 8 Measurement analysis and improvement 43
8.1 General. .43
8.2 Monitoring and measurement.. ..44
8.2.1 Customer satisfaction ..44
8.2.2 Internal audit .45
8.2.3 Monitoring and measurement of processes.. .45
8.2.4 Monitoring and measurement of service... .46
8..3 Control of nonconforming service.. 47
8.4 Analysis of data48
8.5 Improvement.48
8.5.1 Continual improvement.. 48
8.5.2 Corrective action..49
8.5.3 Preventive action.49

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Annex. I Organization Chart of MSETCL Corporate office .50
Annex. II Process Interaction Chart51
Annex. III Flow process Chart Identification Numbers.60
Annex. IV Input & Output Chart.61
Annex. V Responsibility Clause Matrix..
Annex. VI Distribution of Quality Manual68
Proforma : A Customer requirements 71
Proforma : B Customer requirements. . 72
Proforma : C Customer requirements.73

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To ensure that each copy of the quality manual maintains a complete
record of amendments, this amendment page is updated and issued with
each document when revised and with each issue of the entire manual.
Amendments of a minor or editorial nature may be undertaken and
incorporated by the Management Representative. Amendments affecting
policy shall only be incorporated with the approval of the Managing Director.

Revision / Amendments of Record

Revision Number
Amend
No
Sect.
No
Page
No Old
No
Date New
No
Date
Reason
for
Chang
e
Amended
by
Appr.
by

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1.0 SCOPE:-
PLANNING, CONSTRUCTION, OPERATION, MAINTENANCE AND
PERFORMANCE MONITORING OF SUBSTATION AND TRANSMISSION
LINES.
A ) General
M.S.E.T.C.L. is a sub divided constituent of former Maharashtra
State Electricity Board. M.S.E.B. which was established in the year 1959-60.
MSEB was one of the top ranking electricity boards of the India, considering
the development, plans, implementation, performance and service provided
to its customers.
After implementation of Indian Electricity Act 2003 the M.S.E.B. is sub
grouped into four main successor companies, as follows,

1. M.S.E.B.-[Maharashtra State Electricity Board]: -
It is a holding company, which maintains co-ordination between
MSEPGCL, MSETCL and MSEDCL and owns [ and monitors working ]of
the other three companies.

2. M.S.P.G.C.L.: [Maharashtra State Power Generation Company Ltd.],
M.S.P.G.C.L is responsible to generate power from thermal, hydro,
and gas, wind and waste heat recovery plants. It is also responsible to plan
for new power stations, up gradation and renovation of old units to improve
performance.

3. M.S.E.T.C.L.:[ Maharashtra State Electricity Transmission Company
Ltd].,
MSETCL holds the responsibility for transmission of power
generated from the power stations owned by MSPGCL, Nuclear power
corporation, Wind mills, captive power plants, Tata Power Corporation,
Reliance Energy, NTPC, and other states.. Mainly this power is transmitted
to the substations of MSEDCL and neighboring states through its
Transmission network of various voltage levels, in co-ordination and
directives of State transmission Utility and State Load dispatch center.

Further, the provisions for planning of enhanced demands of
customers are identified and implemented by State Transmission Utility.

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State Transmission Utility :
STU does the planning of new schemes and provides non
discriminatory open access to its Transmission system. It also ensures
development of an efficient , co coordinated and economical system of inter
state transmission lines for smooth flow of electricity from a generating
station to the load center. It also plans to evacuate the power generated by
Captive Plants, Wind Energy , Nuclear Power Hydro/Thermal power and
I.P.P.s, It also obtains clearances of Statutory bodies i.e. MERC, CEA,
WRPC, & GOM It also plans to enhance the Lines ,Transformer Capacity to
meet the requirement.
State Load Dispatch Centre: -
Load dispatch centre makes plans and projections regarding the
generation availability of power station declared by the respective power
stations, power availability from the central pool, Independent Power
Producers, other states and N.T.P.C. and the load demand of the state, on
the basis of data available with them, for last three years, last Month on the
same date and in the last week on the same day and advices planned load
shedding accordingly if there is a gap between anticipated generation and
anticipated load demand.
In case of any break down, loss of generation etc., State Load
Despatch Centre arranges emergency load shedding to avoid over loading
of the system and maintains grid frequency between 48.5 to 50.5 Hz.
However the alarming limit for the frequency is set 47.5 to 52.5 Hz. For load
shedding, L.D. on duty instructs substations to give relief by switching Off
the feeders or for implementation of planned/declared load shedding as per
schedule.
Further, C. E. L.D Kalwa and S.E. L.D. Ambazari also permit outages
for maintenance of major supply feeders, transformers and generation units
in consultation with Executive Director (Op.) of respective companies
Power transmitted through the National grid is also monitored by SLDC
and transmitted through the State Grid.
4. M.S.E.D.C.L: [Maharashtra State Electricity Distribution Company
Ltd.]
MSEDCL is responsible to supply the power after stepping down it
to the end user. It maintains, monitors, and updates its network and
equipments for supplying uninterrupted power. MSEDCL is also responsible
for collection of revenue towards the Electricity consumption by the
consumer.

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MSETCL CORPORATE OFFICE, MUMBAI Plans to construct,
operate, maintain and monitor substations and transmission lines network
for transmission of power (Electricity) to M.S.E.D.C.Ltd. Maharashtra State
Electricity Transmission Company Ltd, MSETCL has formed seven zonal
offices and sixteen circle Offices to construct , operate and maintain sub
stations and Transmission lines in the entire state in co ordination with
Corporate Office Mumbai. The transmission lines and substations are
established to transmit the energy from higher transmission voltage level to
distribution voltage level.

All generating stations are linked with grid by EHV Lines.
Maharashtra State Electricity Transmission Company Ltd. Mumbai covers
all districts of Maharashtra State through its zones, circles, divisions of EHV
lines and substations from which transmission of electricity takes place.
The voltage level wise substations as on dt. 31.01.2007 are as given below,

MSETCL Corporate Office, Mumbai consists of the following departments.

1. Transmission Project.
2. Transmission (O& M)
3. State Transmission Utility.
4. Finance and Accounts.
5. Human Resources Department
6. Central Purchase Department
7. Civil Maintenance

Sr.
No.
Voltages No. of S/S. Capacity MVA Ckt. K.M.
1. 500 K.V. D.C. 02 3582 1504
2. 400 K.V. 17 12035 6424
3. 220 K.V. 136 23261 11589
4. 132 KV. 219 13004 10120
5. 110 K.V. 32 1781 1637
6. 100 K.V. 25 1745 688
7. 66 K.V. 42 1134 3270
Total 473 56542 35232

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MSETCL has established State Load Despatch Centre at Kalwa,
and area Load Despatch Center at Ambazari [Nagpur] to control the Power
system in the entire state as per the provisions of the Electricity Act 2003
standards laid down by MERC

Address: - Maharashtra State Electricity Transmission Co. Ltd.
C-19, E Block , Prakashganga,
Bandra-Kurla Complex, Bandra ( East)
Mumbai- 400 051
Phone no: 022- 26595104
022- 26595105
E mail: md@mahatransco.in
Web : www.mahatransco.in

1.2 Exclusions: The quality management system is applicable to all the
processes at MAHARASHTRA STATE ELECTRICITY TRANSMISSION
COMPANY LTD. ,CORPORATE OFFICE, MUMBAI except the following,

Validation of processes for product /service and service provision
(Clause No.7.5.2)
Validation of processes for product/ product services provision is not
applicable as Corporate office do not have any processes whose
out come can be measured after the process is carried out.

Control of measuring and monitoring devices (Clause No. 7.6)
No measuring and monitoring devices are required at corporate
office, as the office is entrusted the responsibilities of Planning and its
effective implementation and progress and performance monitoring.

2.0 NORMATIVE REFERENCE
ISO 9001: 2000, Second revision.

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3.0 TERMS and DEFINITIONS
The intended meaning of the following terms used in the
Quality Manual of M.S.E.T.C.L. Corporate Office, Mumbai is as under: -
Applicable: related to this quality management system or any
referenced standard.
a. Appropriate: reasonable
b. Documented: written
c. Product/service: end result of a process
d. Shall: must
e. Suitable: reasonable for intended purpose.
f. Organization: M.S.E.T.C.L. Corporate Office, Mumbai
g. Company: M.S.E.T.C.L Corporate Office, Mumbai.
h. Management: M.S.E.T.C.L Corporate office, Mumbai

3.1 Abbreviations:

PT : Potential Transformer MD : Managing Director

CT : Current Transformer CR : Confidential Report

CC : Coupling Condenser CO : Corporate Office

EHV : Extra high voltage CPF : Contributory Provident Fund

S/S : Substation QM : Quality Manual

T/F : Transformer QP : Quality Procedure

I/C : In charge, interconnected. QM : Quality Manual

HV & LV : High voltage and Low voltage QMS : Quality Management System

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SLD : Single Line Diagram CR : Confidential Report

B/D : Break Down NCR : Non Conformance Report

CPA : Central Purchase Agency ED : Executive Director

CGM : Chief General Manager GM : General Manager

CE :Chief Engineer DYCAO :Deputy Chief Account Officer

SE : Superintending Engineer EE : Executive Engineer

EO : Establishment Officer DYEO : Deputy Establishment Off

AO : Accounts Officer SLDC : State Load Dispatch Center

WRPC : Western Region Power Committee CEA : Central Electricity Authority
(erstwhile WREB)

MERC : Maharashtra Electricity Regulatory Commission

O&M :Operation & Maintenance

R&M: Renovation and Modernization.

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4.0 QUALITY MANAGEMENT SYSTEM

M.S.E.T.C.L. Corporate Office, Mumbai, has established,
documented, implemented and maintained a quality management system
for ensuring that the services provided by it conforms to specified customer
requirements and also for providing opportunities for continual improvement
in the overall quality as per ISO 9001: 2000 International Standard
requirements.
Quality Management system of MSETCL Corporate office provides a
framework for its policies and objectives to achieve continual improvement
and customer satisfaction. It ensures that,
a. The entire organization focuses on customer requirements and the
organizational processes are enable to fulfill these requirements.
b. The criteria and methods needed to ensure that both the operation and
monitoring of these processes are effective.
c. The Quality Management System complies with the requirement of ISO-
9001:2000 and other relevant standards.
d. Resources and information necessary to support the operation and
monitoring of the processes are available.
e. Quality objectives are set and are consistent with our Quality Policy.
f . Methods exist to monitor measure and analyze these processes to fulfill
the quality objectives.
g. Actions are taken to achieve planned results and continual improvement
of these processes.
4.1 General Requirements
MSETCL Corporate office Mumbai determines the need for
following core quality management processes that are applicable
throughout the company.
Management Review.
Document and Data control.
Control of Records.
Corrective Action.
Preventive Action.
Purchasing.
Stores & Inventory Management
Human Resource Management..

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Planning, design and development
Finance And Accounts
Trans O&M
Trans Project.
State Transmission Utilities
Civil Maintenance

The Management Representative (MR) is responsible for the
preparation and updating of these Quality manual and quality system
procedures. The Managing Director, M.S.E.T.C.L Corporate Office, Mumbai
is responsible for reviewing and approving these documents.

To implement the Quality Management System, M.S.E.T.C. Ltd. Corporate
Office Mumbai has,
a. Identified the processes needed for the quality management system and
their application and defined standard procedures for all of these
processes, which are called Quality Procedures specified in Quality
Procedure Document.
b. Determined the sequence and interaction of these processes as depicted
in Annexure II Process Interaction Chart and Annexure IV: Input /
Output process chart in the Quality Manual.
c. Determined the criteria and methods required to ensure the effective
operation and control of these processes as defined in the Quality
Procedures and Quality Objectives.
d. Ensured the availability of information necessary to support the
operation and monitoring of these processes as per Quality
Procedures.
e. Measured, monitored and analyzed these processes, and implemented
actions necessary to achieve planned results and continual
improvement of these processes as per quality system procedures
Management Review Procedure (MSETCL/CO/QP/03) and corrective
and preventive action procedure (MSETCL/CO/QP/07).

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The following processes are out sourced at MSETCL Corporate office,

Any work of urgent or specialized nature, for which departmental staff is
not available or adequate.
House keeping, cleaning and painting.
Transportation of bulk materials
Operation & Maintenance of Lifts.
Maintenance of communication system, LAN, providing operator for
P.B.X.
Operation & Maintenance Of Air Conditioning Plant & Lift.
Hiring of transport vehicles.
Security of MSETCL Corporate office.
The control of all subcontracted works is in accordance with quality
procedure Purchasing Procedure(MSETCL/CO/QP/4) .
M.S.E.T.C.L. Corporate Office, Mumbai manages these processes in
accordance with the requirements of ISO 9001: 2000.
The quality system documentation provides necessary cross-
references to the quality system procedures so that the employees are able
to understand and implement the quality system. In preparation of the
quality system due consideration is given to methods used, skills needed
and the training required by personnel involved in carrying out the various
activities. It is also ensured that the quality system is effectively
implemented and reviewed for continuous improvement. Abbreviations
used frequently are defined in the sub section titled Abbreviations in the
Terms and Definitions section.
4.2. Documentation requirements
4.2.1 General
The quality management system followed by M.S.E.T.C.Ltd.Corporate
Office, Mumbai is a means of ensuring that the procedures for the analysis
of all activities in M.S.E.T.C.Ltd. Corporate office Mumbai, are defined and
standardized and that they meet the requirements of ISO 9001: 2000. The
quality system structure is as under:
Quality Manual with Quality Policy and Quality
Objectives.
Quality Procedures [mandatory].

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Transmission Project Manual and standard operating procedures.
Transmission (O&M) manual and standard operating procedures.
H.R. Manual and standard operating procedures.
Finance and Account Manual and standard operating procedures.
Stores Manual and standard operating procedures.
STU Deptt. Manual and standard operating procedures
Manuals listed Annexure V (Document Control and Distribution List), shows
the designated positions that are responsible for the approval, updating,
control and preparation of documents listed.
Quality System Forms and Formats
4.2.2 Quality Manual
MSETCL Corporate Office, Mumbai has established and maintained a
quality manual which includes:

a. The scope of the quality management system, including details of and
justification for any exclusions
b. The reference to the documented procedures for the implementation of
the quality management system
c. A description of the interaction between the processes of the quality
management system.
The quality manual is prepared, reviewed and issued by the MR while
the Managing Director, MSETCL Corporate office, Mumbai, approves it.
Signing the content page of the original version of the manual indicates
approval. Controlled copies of the QM are issued to designate personnel as
per Annexure no. V (Document Control and Distribution List ). Uncontrolled
copies of the QM may be issued to other interested parties by the MR. Such
copies will be current when issued but shall not be kept updated.

4.2.3 Control of documents
All documents and data including those of external origin such as
national and international standards that relate to this quality system are
controlled by means of a documented procedure Document and Data
Control Procedure (MSETCL/CO/QP/01). It is ensured that the documents
are adequate for fulfilling the functional needs and are duly approved. It is
also ensured that all current documents are easily accessible to persons
who need them.
A documented procedure is established to define the controls needed-
To approve documents for adequacy prior to use.

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To review and up date as necessary and re-approve documents.
To ensure that changes and the current revision status of documents
are identified.
To ensure that relevant version of applicable documents are available
at point of use.
To ensure that documents remain legible and readily identifiable.
To ensure that documents of external origin are identified and their
distribution controlled, and to prevent unintended use of obsolete
documents, and to apply suitable identification to them if they are
retained for any purpose.

The QMS documentation is divided in three parts as under...
First level document is Quality Manual.
This includes the Quality Policy, Quality Objectives, process
interactivity etc for The MSETCL, Corporate Office Mumbai. This also
demonstrates the ability of planning, construction, operation,
maintenance and performance monitoring, of power transmission
lines and substation through out the state to meet the ISO 9001:2000
requirements.
Second level document is the Quality Procedure
This includes all the processes, as per the process interactivity charts.
(Annexure-II) and application of these as per processes applicability
chart.
Third level document is Sectional Manual
0.This includes the standard operating procedures being followed to
meet the sectional objectives of Transmission Project,
Transmission (O&M), Central Purchase Dept. [CPD], H.R., Finance &
Accounts and Civil Maintained, prepared by concerned sections in
the MSETCL, Corporate Office MUMBAI, are as follows,
o Transmission Project Manual.
o Transmission (O& M) Manual.
o State Transmission utility Manual.
o Civil Maintenance Manual.
o Central Purchase Dept. [CPD], Manual.

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o HR Manual.
0 Finance & Account Manual.
Structure of Departmental Manual:- a] Cover page, b] Index c]
Record of document amendment d] organization chart, e] Scope,
Aim, Objectives, f] standard operating Procedure g] Objective
performance Report, h] S.O.P flow chart, I] List of files j] List of
Register, K] List of forms and formats l] List of Manuals, m] List of
Statutory and Regulatory requirements.

Where the approving and reviewing authority for the individual
processes are not defined in the processes, MR is the preparing authority
and the Managing Director, MSETCL Corporate Office, Mumbai is the
approving authority. Quality Manual and Quality Procedures are prepared by
MR and approved by the Managing Director MSETCL Mumbai. These are
issued and controlled by MR. Civil Deptt. Manual, GAD Manual, Stores
Manual, Trans planning Manual, Trans (O&M) Manual and Finance and
Account Manuals are prepared, controlled and approved by concerned level
authority as given in the annexure-. V ( Document Control and Distribution
List). Any change in any process shall not be carried out by the preparing
authority without the consent of approving authority in order to ensure the
integrity of the QMS. MR maintains the master copy of the Quality Manual
and Quality Procedure and sends one copy to the controlled copy-holders
after ensuring that Controlled Copy is stamped on each page and signed
by MR / Authorized person. The respective controlled copy number is
identified on the documents. MR with permission of the Managing Director
MSETCL Corporate office Mumbai also issues an Uncontrolled Copy by
Corporate Quality manual
Quality Procedures
Department/Section Manual
Forms and formats
PYRAMID DIAGRAM OF Documentation

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marking it as For reference only, no revision services will be provided and
shall make it available to anybody who desires to refer it.
In order to avoid frequent changes for addition and deletion, all
documents are, revised for additions or deletions in January and July every
year. For all other changes, the revision is implemented immediately. For
the changes to be implemented immediately, these are circulated through
internal office note to concerned persons.

MR is overall responsible for document and data control. The
documents header identifies issue of documents, document name,
document issue, revision number and date.

"Master list of documents" identifies the revision status, the name of
the controlled copyholders and the location of documents. Invalid and / or
obsolete documents are promptly removed from all points of issue and use
and assured against unintended use by marking them as Obsolete.
Marking Obsolete identifies any obsolete documents retained for legal and
/ or knowledge preservation purpose.

Document and data changes are reviewed and approved by
authorized personnel as per original documents unless others are
designated for the purpose. In case of review by alternate personnel they
shall have access to pertinent information on which to base their review and
approval. The amendment details will be recorded in the Document Change
Record.(MSETCL/CO/MR/DCR).

Anyone who proposes any changes in documents communicates it
on a Document Change Note (MSETCL/CO/MR/DCN) to the controlling
authority. To affect the changes the concerned authority as identified and
documented must approve them. The sources for initiating document
changes are:
a. Document change request
b. NCRs raised in internal and external audits
c. Any technical changes.

The primary responsibility to control external origin documents rests
with the Transmission Project, Transmission (O & M), S.T.U., H.R., Central

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purchase Deptt. Finance And Accounts Dept., National and International
standards are maintained to ensure that the latest revision in standard is
available. The previous issue is made obsolete after latest revision is
available by marking it as Obsolete.
4.2.4 Control of records
All the records [Files, Registers, Reports] prepared and maintained
by MSETCL Corporate office Mumbai, are termed as quality records.

All quality records belonging to MSETCL Corporate Office Mumbai.
which include audit reports; management, review records, corrective and
preventive action records, etc. are controlled. The primary responsibility lies
with the Transmission Project, Transmission (O&M), S.T.U., Civil
Maintenance Deptt. Central purchase dept. [CPD] , H.R and Finance &
Accounts Deptt. A documented procedure Control of Quality
Records(MSETCL/CO/QP/02) is established and maintained for
identification, collection, indexing, access, storage, protection, retrieval,
retention and disposal of quality records to demonstrate conformance to
quality system requirements.

All quality records are identified in the respective procedures and at
appropriate stages in the performance of related activities. Quality records
are completed legibly, stored and retained to ensure ready retrievability to
protect against damage or deterioration. Records retained longer than
specified period are identified. MSETCL Corporate office has created a
separate rooms in basement to store, protect and retain its quality records,
The document and numbering system is as given in Annexure -III . The
retention period of records is specified in list of registers and master list of
records.

5.0 MANAGEMENT RESPONSIBILITY
Top management of MSETCL is responsible to identify resource
requirements, provide adequate resources and assign trained personnel for
management and performance of work. The top management of the
MSETCL comprises of all authorities including and above Chief Engineer,
C.G.M, G.M., senior management includes Superintending Engineer,
Executive Engineer, and Establishment Officer. Chief Accounts Officer, Dy.
E.O., Dy.C.A.O. C.I.R.O. and Company Secretary. ( Annexure - I).

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The Senior Management team operates under the overall direction,
authority and responsibility of Top Management. The top management of
MSETCL has set the Quality Policy and Quality Objectives for achieving the
expectations and needs of the customer. The Quality Policy is
communicated to each and every employee through training programme,
booklet and displays made at key locations in the organization.
5.1 Management Commitment
The Management of MSETCL Corporate Office Mumbai is committed
to the development and implementation of the quality management system
and continually improving its effectiveness by communicating to the
employees, the importance of meeting customer as well as regulatory and
legal requirements. The responsibility, authority and the inter-relation of
personnel, who manage, perform and verify work affecting quality is defined
and documented and the required organizational freedom, authority and
resources are provided.

A Management Representative (MR) is appointed and ISO Cell is
formed to ensure the establishment, implementation and maintenance of the
quality system. Management review is conducted at regular intervals, at
least once in three months, to ensure continuity, suitability and effectiveness
of the quality system. The quality system procedure Management Review
(MSETCL/CO/QP/03) gives the details. The Top management ensures the
availability of resources for achieving quality policy, quality objectives and
implementing corrective and preventive action. The resources include
manpower, machines, process facilities, inspection facilities, training of
personnel, reference and research materials, for management and
verification of all quality activities. A documented quality system procedure
on Internal Audit (MSETCL/CO/QP/05) has been established implemented
and maintained.

5.2 Customer focus
MSETCL Corporate Office Mumbai ensures that customer needs and
their expectations are determined, converted into requirements and are
fulfilled with the aim of achieving and enhancing customer satisfaction. .The
customer requirements are determined by the Top management of
M.S.E.T.C.L. Corporate Office, Mumbai through regular meetings and daily
requirements in coordination with State Load Dispatch Centre. The

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customer requirements are collected in the prescribed formats annually by
31st July of every year and all efforts will be made not only to meet these
requirements but also to enhance customer satisfaction.

Following are the major customer of MSETCL: -

1. M.S.E.D.C.L.[Maharashtra state electricity distribution company Ltd.]
2. MSPGCL [Maharashtra State Power Generation company]
3. W.R.P.C.. [Western Region Power Committee]
4. M.E.R.C. [Maharashtra Electricity Regulatory Commission]
5. C.E.A. [Central Electricity Authority]
6. Tata Power Ltd
7. Reliance Energy Ltd.
8. Wind Power generation Companies viz,M/s Suzlon, NEG-Vesta.
9. I.P.Ps., Co-generation units.
10. E.H.V.Consumers.
11. Nuclear Power Corporation
12. Power Grid Corporation of India Ltd.

5.3 Quality policy

MSETCL Corporate Office Mumbai has established and
communicated its quality policy as follows:

The policy is relevant to the organizations goals and
commits to meet the expectations and needs of the
customers on quality and statutory requirements. The
policy is communicated to all employees through displays
in the organization at strategic locations. Employees at all
levels are trained to understand the quality policy and
their role in implementing and maintaining the policy. The
quality policy is reviewed for its continuous suitability and
effectiveness during management review meetings once
in a year. Quality policy provides a framework for
establishing quality objectives

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QU QU QU QUALITY POLICY ALITY POLICY ALITY POLICY ALITY POLICY
MSETCL Corporate Office Mumbai, pledges to
transmit power (electricity) with ever
improving reliability improving reliability improving reliability improving reliability and efficiency efficiency efficiency efficiency to
distributors of electricity with a view to
benefit consumers of electricity in the State of
Maharashtra by:
Providing and facilitating the creation of a
transmission network with adequate adequate adequate adequate
capacity capacity capacity capacity and transmitting with lowest lowest lowest lowest
possible losses possible losses possible losses possible losses and minimum interruption minimum interruption minimum interruption minimum interruption at
the least cost least cost least cost least cost by applying superior superior superior superior
technology technology technology technology and management management management management practices to
meet or exceed exceed exceed exceed customer expecta expecta expecta expectations tions tions tions.
Continually improving improving improving improving our Organizational Organizational Organizational Organizational
capabilities capabilities capabilities capabilities, productivity productivity productivity productivity and performance performance performance performance.
Performing Performing Performing Performing our work to the highest highest highest highest
standards standards standards standards of quality quality quality quality following applicable
Statutory Statutory Statutory Statutory and Regulatory requirements Regulatory requirements Regulatory requirements Regulatory requirements.
Ensuring that our contractors,
subcontractors and suppliers meet and
exceed our quality standards exceed our quality standards exceed our quality standards exceed our quality standards.
Establishing Establishing Establishing Establishing and reviewing reviewing reviewing reviewing key objectives objectives objectives objectives
and performance performance performance performance indicators indicators indicators indicators, and taking
corrective corrective corrective corrective & preventive preventive preventive preventive action as needed.
Establishing Establishing Establishing Establishing and upgrading upgrading upgrading upgrading measurement,
communication and information technology
systems.

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5.4 Planning

5.4.1 Quality objectives

Top management of M.S.E.T.C.L. Corporate Office Mumbai has
established Quality objectives, which are measurable and are consistent
with the policy. The quality objectives are set for measuring monitoring and
improving internal and zonal performance. The Transmission (O&M) and
Transmission project departments have set the quality objectives for zonal
performance monitoring. Reports are received from zones related to the
performance every month. The HRD and Finance departments have also
set the standard of performance for the activities and circulated to zones,
circles and division. The reports from zonal level are received and updated
every month.

For processes carried out at MSETCL Corporate office, each
department has set the quality objectives. These are prepared by Chief
Engineer /CGM. and approved by Executive Director .

The quality objectives are measured through performance indicators as
outlined in the Performance Report (MSETCL/CO/MR/02) which MR
submits for management review.

The C.E. (Trans Planning) & C.E. Trans (O&M) monitors the
performance of Quality Objectives at the Zone/Circle. The Quality Objectives
are specified for all the functions and levels and are detailed in quality
objective document. These are reviewed for suitability and effectiveness
during Management Review meeting. Senior management team ensures
that regulatory and statutory requirements are complied at all times.

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QUA QUA QUA QUALITY OBJECTIVES LITY OBJECTIVES LITY OBJECTIVES LITY OBJECTIVES

To ensure grid safety grid safety grid safety grid safety and stability stability stability stability .
To reduce reduce reduce reduce energy losses losses losses losses.
To reduce cost of operations, materials, reduce cost of operations, materials, reduce cost of operations, materials, reduce cost of operations, materials,
inventory inventory inventory inventory and projects projects projects projects.
To maintain system availability above 98% availability above 98% availability above 98% availability above 98%.
To ensure safety safety safety safety of operations.
To enhance competency competency competency competency and productiv productiv productiv productivity ity ity ity
of employees.
To enhance customer satisfaction customer satisfaction customer satisfaction customer satisfaction.
To achieve transmission capacity transmission capacity transmission capacity transmission capacity (MVA
installation) targeted yearly.
To achieve targets of erection of
transmission lines transmission lines transmission lines transmission lines (ckt km).
To facilitate open access open access open access open access.

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5.4.2 Quality management system planning
MSETCL Corporate Office Mumbai ensures that the resources needed
to achieve the Quality Objectives are identified and planned. Quality
planning is the responsibility of the top management and its implementation
is the responsibility of senior management and all the employees of the
organization. The planning of the Quality Management System is carried out
in order to meet the requirements given as well as the quality objectives.
The integrity of the quality management system is maintained when the
changes to the quality management system are planned and implemented.
The various quality system procedures pertaining to the various functional
activities in the organization provide guidelines on how to plan and
implement the entire quality management system.

MSETCL has already identified the areas for improvement. A Ten-
point program is prepared and its action plan is also prepared. The identified
ten points are as follows;
(1) Ensure Efficient System Planning and Network Development.
(2) Improve System Availability.
(3) Reduce Transmission Loss.
(4) Reduce Cost of Transmission
(5) Develop Transmission Circles Center of Excellence.
(6) Improve Quality of Supply
(8) Ensure Efficient Grid Operation and Energy Account.
(9) Facilitate and Manage Open Access.
(10) Plan and Manage Human Resources efficiently.

In order to perform the above activities, the following departments are
functioning;
1. Trans project Department
2. Trans O & M Department
3. State transmission utility
4. State Load Despatch center
5. Human Resource Department
6. Finance and Accounts
7. Stores Purchase Department
8. Corporate Planning and Monitoring Cell
9. Civil Maintenance Unit

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5.5.0 Responsibility, authority and communication

5.5.1 Responsibility and authority
M.S.E.T.C.Ltd. Corporate Office Mumbai has defined and
communicated responsibilities and authorities at all levels of the
organization to ensure the effective implementation of the Quality
Management System. The responsibilities and authority are defined within
various processes and manuals and are communicated through these
documents.
5.5.1.1 Organization Structure
The organization structure of MSETCL Corporate Office, Mumbai, as shown
in Annexure I, depicts the inter relationship of personnel who manage,
perform and verify work effecting Quality.

Responsibility and authority pertaining to MSETCL, Corporate office
Mumbai, is defined and documented for personnel who need organizational
freedom to:
a. Initiate preventive action on process, service and quality system
b. Identify and record problems relating to service, and initiate,
recommend or provide solutions.
c. Verify the implementation of solutions.
d. Control further processing and delivery of non conforming service
until deficiency has been corrected.
In the absence of the concerned personnel, responsibility will shift to same
or lower level and authority will shift to higher level.
5.5.1.2 Managing Director
He is responsible and authorized: -
a. To provide strategic direction, identify the organizations focus areas
and review the progress of the organization to ensure continuous
growth.
b. To set & monitor the objectives and targets of M.S.E.T.C.L.
c. To be the chairman of the Management Review Committee
d. To define quality policy and objectives of the organization.
e. To allocate duty and responsibility to the management staff.
f. To hold ultimate responsibility for implementation and maintenance of
the quality management system.

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g. To provide adequate resources and funds for various activities at
MSETCL Corporate Office Mumbai and all deptt of MSETCL . Ultimate
authority for acceptance of solutions to various problems as suggested
by the employees with respect to their work area and providing
resources for the successful implementation of the solutions
h. To review and approve documents.
I To decide and initiate appropriate corrective and preventive action.
j. To maintain mutually beneficial customer and supplier relationship.
k. Liaison with central, state and local bodies.
Director [Operation]
He is responsible and authorized: -,
To set & monitor the objectives and targets of departments under
him
To review the progress of the organization and ensure continuous
growth.
To monitor corrective action relating to planning process and quality
management system of departments under him.
To co-ordinate with statutory and regulatory bodies to comply the
related provisions.
To guide and direct the staff of department under him towards
optimum utilization of resources and to provide resources as
required.
To plan, up-gradation of technology within the areas of their control.
To exercise control on day-to-day work.
To implement the guidelines / instructions provided as per MSETCL
rules and regulations.

Director [HRD & Administration]
He is responsible & authorized;-
To implement all rules and regulations framed by MSETCL for
administrative purposes.
To fulfill the requirement of field and Corporate offices for recruiting,
promoting and training the staff and changing the administrative
controls of staff for better control and output.
To implement & circulate new revisions related to rules regulations
policies etc. within the organization.
To submit all statutory and regulatory reports to concerned
authorities regarding legal and statutory requirements.
To submit the performance appraisal and competency analysis to
the Management review committee.

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Director [Finance]
He is responsible & authorized: -
To plan the financial requirement of the organization and submit
report of financial position of organization to concerned authorities.
To arrange financial tie-ups with financial institutions for new
schemes, and R&M Schemes.
To arrange timely release of payments due to suppliers, employees,
and purchases.
To submit all statutory and regulatory reports to concerned authorities
regarding legal and statutory requirements.
To arrange to maintain Boards Accounts.
To monitor the smooth flow of finance
Executive Director [Operation]
To achieve the objectives and targets set for departments in the
Corporate Office and Field Office under him.
To monitor Activities and Co-ordination between all zones with regard
to Trans. Project & Trans. O&M, Corrective action relating to
MSETCL planning process and quality management system.
To co -ordinate with Statutory and Regulatory bodies to comply the
related provisions.
To guide and direct the staff towards optimum utilization of resources.
To plan up gradation of technology within the areas of his control.
To implement the guidelines / instructions provided as per MSETCL
rules and regulations and higher authorities.
To hold regular meetings with the customers to ensure proper
understanding of the requirements.
To ensure optimized cost of Transmission.
To analyze and monitoring corrective action plan for any major
system failure.

Executive Director [Corporate Affairs]
To achieve the objectives and targets set for departments in the
MSETCL Corporate Office which are under him.
To monitor activities & corrective actions relating to State
Transmission Utility, Central purchase Dept.[CPA] ,State Load
dispatch Center, Corporate planning and quality management
system.

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To co-ordinate with Statutory and Regulatory bodies to comply the
related provisions.
To guide and directing the staff towards estimation and optimum
utilization of resources.
To plan, up gradation of technology within the areas of their control.
To implement the guidelines/instructions provided as per MSETCL
rules and regulations and higher authorities.
To hold meetings with the customer to ensure proper understanding
of the requirements.
To ensure optimized cost of Transmission
To analyze and monitoring corrective action plan for any major
system failure.

Chief Engineer [Trans. Project]
To plan and implement the new schemes within targeted time.
To procure the materials for sanctioned schemes.
To award turnkey contracts for the project targeted.
To get the system upgraded to meet the requirement of the
customers.
To get all required Statutory and Regulatory clearances for new
projects.
To submit all Statutory and Regulatory reports to concerned
authorities regarding legal and statutory requirements.
CHIEF ENGINEER TRANS.(O&M)
To submit proposals for purchasing materials [500KV HVDC to 66 KV]
including lines sub stations and related equipments
To monitor and approve the activities related to Material procurement for
schemes (O & M and R&M).
To maintain govt. correspondence.
To prepare grid disturbance report and occurrence analysis reports in
respect of Transmission lines and sub-stations equipments in the network
To co- ordinate with WESTERN REGION POWER COMMITTEE.
To plan & prepare R & M and O & M schemes and process for submitting
proposals to Board of Directors/ Competent authority.
To account and report line losses.
To reports of availability of sub stations and lines every month.
To maintain & operate energy accounting system.
To ensure safety in operation and maintenance of Transmission system.

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Chief Engineer [State Transmission Utility and System Engineering]
He is responsible,
To undertake transmission of electricity through intra-State
transmission system.
To discharge all functions of Planning and Co-ordination relating to
intra-state transmission system with
(i) Central Transmission Utility (CTU)
(ii) State Governments
(iii) Generating companies
(iv) Regional Power Committees (RPC)
(v) Authority (CEA)
(vi) Licensees
(vii) any other person notified by the State Government in this behalf.
* To ensure development of an efficient, co-ordinated and economical system
of intra-State transmission lines for smooth flow of electricity from a generat-
ing station to the load centers.
* To provide non-discriminatory open access to its transmission system on
payment of specified charges.

Additional works assigned at present

To plan and control following activities for EHV lines and S/S and
related statutory and regulatory requirements.
E.H.V, Transmission plan programme of every year,
For works involving of administrative approvals of all types of
transmission schemes, MERC approvals etc.
Financial Tie-ups for sanctioned schemes
Expenditure with REC, PFC, or any other financial institutions & with field
offices
Correspondence with G O M
V.I.P complaints, L.A.Q cut motions etc

Chief Engineer [Central Purchase Dept.]
To maintain the Co- ordination between Stores purchase. Inspection
wing and all other department of MSETCL C.O. and its field offices to
meet their requirements.

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To ensure of timely and adequate Indenting, Purchasing, Material
delivery, Quality control processes, and availability of material in
stores centers.
To ensure the material delivery and proper scrutiny & payment of the
stores Bills.
To communicate with the Top Managements of MSETCL.

Chief General Manager [HRD]
He is responsible & authorized: _
To implement all rules and regulations framed by MSETCL for
administrative purposes.
To fulfill the requirement of field and offices for recruiting, promoting
and training the staff and changing the administrative controls of staff
for better control and output.
To implement & circulate the of new revisions within the organization.
To assist director HRD & Administration in day-to-day work.

Chief General Manager [Finance & Account]
He is responsible & authorized: -
To submit financial position of organization to concerned authority.
To arrange financial tie-ups with financial institutions for new
schemes and R&M Schemes, timely sanction and disbursement of
funds and timely submission of utilization reports.
To arrange to maintain Boards Accounts in accordance with statutory
requirements.
To arrange to Release the payments of suppliers, employees, and
purchases.
To monitoring the smooth flow of cash
To arrange for auditing of proposals involving expenditure before
approval by the competent Authority to ensure that rules, norms and
directions regarding financial propriety transparency and prudence
has been followed..

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5.5.2 Management Representative
The MR is appointed and informs to the Managing Director MSETCL
Corporate Office regarding the performance of QMS. The MR who in
addition to his current responsibilities has the responsibility and
authority to:

a. Ensure that the processes needed for Quality Management System are
established, implemented and maintained in accordance with ISO
9001: 2000.
b. Report on the performance of the quality system to the Managing
Director for review and as a basis for improvement of the system.
c. Plan internal quality audits.
d. Prepare quality manual and procedures and control documents.
e. Maintain all documents pertaining to the quality management system.
f. Organize and co-ordinate management review meetings.
g. Liaison with external parties on matters relating to quality system.
h. Promote awareness about customer requirements in the organization.

5.5.3 Internal communication
MSETCL Corporate Office Mumbai ensures communication between
its various levels and functions regarding the processes of the quality
management system through:
a. Top Management Meeting
b. Zonal Level Meeting
c. Circle Level Meeting
d. Internal notes/circulars.
e. Telephonic communication.
f. Fax and Carrier messages.
g. Personal communication.
5.6 Management review
5.6.1 General
The management of M.S.E.T.C.L Corporate Office Mumbai reviews
the quality management system, at least once in three months, to ensure
its continuing suitability, adequacy and effectiveness. The review assesses
the opportunities for improvement and evaluates the need for changes to
the organizations quality management system, including quality policy and
quality objectives.( Annexure -IV) The Managing Director MSETCL

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Corporate Office Mumbai, along with the senior management team and MR
review the organizations quality management system, as per the provisions
of management review procedure. MR is the coordinator of all the
management review meetings. Records from management reviews are
maintained by MR in the form of Minutes of Management Review Meeting
.The quality system procedure Management Review
(MSETCL/CO/QP/06) details the method of review.

5.6.2 Review input
Inputs to management review include current performance and
improvement opportunities related to the following:
a. Results of audits
b. Customer feedback
c. Process performance and product/service conformance
d. Status of preventive and corrective actions
e. Follow-up actions from earlier management reviews
f. Changes that could affect the quality management system
g. Recommendations for improvement.
h. Statutory and regulatory requirements
Apart from the review input as above, various other vital inputs are also
taken care of in monthly meetings of Top Management. The agenda items
will be discussed at least once in the year.

5.6.3 Review output

a. Improvement of the quality management system and its processes;
b. Improvement of product/service related to customer requirements;
c. Resource needs.
Results of management review are recorded in the MRM minutes
(MSETCL/CO/MR/10).

6.0 RESOURCE MANAGEMENT
6.1 Provision of resources
The management of MSETCL Corporate Office Mumbai determines
and provides, in a timely manner, the resources needed to implement,
maintain and continually improve the effectiveness of the processes of the
quality management system to enhance customer satisfaction by meeting
customer requirements. The resources include human resources, infra-

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structural resources, work environment and informational requirements of
Zone/Circle and other required resources for efficient Planning,
Construction, Operation, and Maintenance and Monitoring of the
Transmission System for:-
a) Meeting functional objectives.
b) Continual improvement in effectiveness of the QMS.

Senior management reviews and submits the requirement to Top
management for approval as required. Top management approves plan for
necessary fund provisions as per budget and if required approval is also
sought from Board of Directors. Departmental heads distribute / allocate the
funds accordingly.
6.2 Human resources
6.2.1 General
Education and training is imparted to employees to enhance the
skills and competence of the personnel. The effectiveness of the training
is evaluated periodically. Corporate Office H.R.D. section/ S.E. (R&M)
deputes employees to various posts as per requirement / regulation of
MSETCL. Work and responsibilities are allotted as per sanctioned posts
The employees are promoted as below: -
i) Pay group I and II by Corporate Office as per promotion policy.
ii) Pay group III and IV by the Superintending Engineer as per
promotion guideline policy.

6.2.2 Competency, awareness and training
MSETCL Corporate Office:

a) Identifies competency needs for personnel performing activities
affecting quality,
b) Provides training to satisfy these needs,
c) Evaluates the effectiveness of the training provided,
d) Ensures that its employees are aware of the relevance and importance
of their activities and how they contribute to the achievement of the
quality objectives,
e) Maintain appropriate records of education, skill, experience, training
and qualifications.

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f) H.R. also carries out the performance of the Employees of MSETCL
once in a year and also specifies the men power norms and conduct
the redeployment, promotions and recruitment process as per
requirement as per the norms defined in HR section Manual
g) Training needs of employees are identified in meeting of Top
management based on the feedback received from various levels .The
employees are deputed for training at Koradi Training Center, Nasik
Training Center etc. The special programme as per requirement are
organized at zonal / circle / Works of manufacturers. Records are
maintained at concern level (Organizer of the programme) the details
are given in the Quality Procedure Training (MSETCL/CO/QP/09).

6.3 Infrastructure

6.3.1 The management of M.S.E.T.C Ltd corporate Office Mumbai.
Provides the following facilities to achieve the conformity of service:
a) Workspace and associated facilities;
b) Equipments, hardwares and softwares;
c) Supporting services to facilitate communication.

The infrastructure requirements were determined during designing stage of
the Substation and it is adequately provided and maintained.
6.3.2 MSETCL Corporate Office Mumbai infrastructure includes
Zonal office/ Circle office/ Divisions/SS / EHV Lines

6.3.3 For construction, operation, maintenance & monitoring of EHV lines
and substations major equipments such as transformer, circuit breakers,
pole structures, gantries, cranes, transport vehicles, etc are made available.
Infrastructure requirement of Project and Maintenance personnel is ensured,
by providing suitable.

a) Buildings and utilities.
b) Process equipment , Diagnostic equipment and their
control systems including hardware and related software.
c) Supporting processes and systems.
d) Transportation and communication
e) Measuring & Monitoring Equipments

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6.4 Work environment
The management of M.S. E.T.C. L. Corporate Office, Mumbai identifies and
manages the human and physical factors of the work environment needed
to achieve conformity of service.
6.4.1 It is ensured that:
a) Personnel are aware of the importance of the work assigned to
them and their role in meeting Quality objectives
b) The working environment is harmonious and conducive to improve
performance.
c) Innovations are encouraged and suggestions for improvement are
welcome
d) Stores and workspace are maintained properly.
e) MSETCL Corporate office considers its zone offices as its
customers and gets customer Satisfaction survey report from all its
Zone and Circles once in a year and evaluates it for taking
corrective actions.

6.4.2. Fire extinguishers, fire-fighting system and fire warning systems are
provided at important locations in Corporate Office.

6.4.3 Cleanliness of Corporate Office is maintained by proper
housekeeping and record is maintained in House Keeping check List
(MSETCL/CO/MR/14)

6.4.4 Lifts are provided to facilitate the staff for moving in the office
efficiently.

7. SERVICE REALIZATION

MSETCL Corporate Office Mumbai, has established, documented,
implemented and maintained quality system procedures pertaining to all
stages of project planning service development. The process interactivity
chart for project planning service realization process gives a brief outline of
the processes operating within the sections.(Annexure-III)
7.1 Planning of service realization
Planning of the realization processes in M.S.E.T.C.Ltd. Corporate
Office Mumbai is consistent with the other requirements of the organizations
quality management system and is documented in a form suitable for the

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organizations method of operation. In planning the processes for realization
of service, MSETCL Corporate Office Mumbai, has determined the
following, as appropriate:

a) Quality objectives and requirement for the service;
b) The need to establish processes and provide resources and facilities
specific to the service;
c) Verification and validation activities, and the criteria for acceptability;
d) The records those are necessary to provide confidence of conformity of
the processes and resulting service.
e) The data to be collected for determining the
i) Cost of Transmission and overall performance of the project.
ii) Analyzing performance of processes in individual units
iii) Monitoring and utilization of available resources
The primary responsibility for all the above processes rests with the
people as specified in Quality Procedure.
7.2 (A) Customer-related processes (MSETCL)
MSETCL Corporate Office Mumbai is committed to fulfilling and
enhancing customer satisfaction and has established documented,
implemented and maintained procedures to assist in achieving that
objective. Quality system procedures Customer related procedure
(MSETCL/CO/QP/10) gives the details.

7.2 (B) Customer related processes (MSEDCL):
MSEDCL distributes power received from MSETCL through its EHV
& HVDC network and distributes the power to consumer through its network
after stepping down the voltage as per requirement of the customer.

Transmission operation and maintenance department maintains
regular communication with S.L.D.C. for normal as well as emergency
operations and outages. Separate control room is established in MSETCL
Corporate office to handle emergency situations of interruptions/ failures.
Load shedding is also done by Trans O&M as required by S.L.D.C. Outages
of trans O&M lines and transformer is also availed after assessing the
availability of I.P.P. generating units.[

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Transmission project and Transmission O&M departments submit
reports to MERC, CEA and communicate with WRPC regularly. STU plans
augmentation schemes/new Schemes keeping in view the up coming
generating units to evacuate the enhanced generation of I.P.Ps.]

Western Region Power Committee :
W R P C:-
Its a group of Electricity Boards of states of Maharashtra, M.P, Gujarat, and
Rajsthan. It is a regulatory body to control the requirements of the states,
avoid over drawl of power, and solve the disputes between the states,
analyses the occurrences.

Maharashtra Electricity Regulatory Authority
M.E.R.C: -
M.E.R.C is a regulatory body to control, monitor, & audit the functioning of
MSETCL, MSPGCL MSEDCL. It also monitors pricing system, approves the
development plan, analysis of occurrences, expenditures of companies.

Central Electricity Authority
C. E.A.: -
CEA is also a regulatory authority to sanction and approve the Development
plans of electricity boards, and pricing system along with the allotment of
Coal linkage to the power stations.

TATA POWER LTD. RELIANCE POWER LTD, and SUZLON WIND
POWER LTD:-
These are the few I.P.P.s which they need a back up power from MSETCL
in case of their system failure. Further, they are also having a contract to
extend power supply to MSETCL in case of major disruption of power in
MSETCL, MSPGCL system in the entire state.

7.2.1 Determination of requirements related to the service.
MSETCL Corporate Office Mumbai determines customer requirements
including:(Proforma A,B,&C)
a) Service requirements specified by the customer, including the
requirements for availability, delivery and support on basis of the
information furnished in prescribed formats by the customer once in an
year on or before 31
st
july

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b) Service requirements not specified by the customer but necessary for
intended or specified use;
c) Obligations related to product/service, including regulatory and legal
requirements.
The customer requirements are determined as under.
Yearly commissioning of new Substations, Lines, planning for new
projects as well as erection of lines as per prefixed targets fixed and
R&M schemes and other schemes target as proposed by Zones
/Circles. The Zones /circles furnish the information every year by
31
st
july and review in detail in monthly meetings arranged by
corporate office.
O & M requirements are assessed on evaluation of Transmission
losses and availability of lines /transformers periodically once in an
year by 31
st
july and review in detail in monthly meetings arranged
by corporate offices.
Daily requirements are specified by the Load Dispatch Centres,
Requirements not stated by the State Load Dispatch Centres but
necessary when the grid frequency is low, is determined and
fulfilled as per the guidelines given by MERC.

7.2.2 Review of requirements related to the product/service
MSETCL Corporate Office, Mumbai identify customer requirements
together with additional requirements determined by the organization. This
review is conducted before the commitment to supply a product/service to
the customer and ensures that:
a) The requirement related to new lines / substations / equipments /
hardware / software submitted by zones /circles are approved,
planned and implemented by reviewing once in an year
b) The requirements related to transmission are reviewed every day prior
to the commitment of supply service. Requirements are defined in
terms of M.W/ MUs. of Transmission
c) Requirements differing from those previously expressed are resolved
and every effort is made to meet the defined requirements in
systematic way as per guide lines given by MERC.
d) Records of the results of the review and actions arising from the review
are maintained
e) As the customer communicates requirements telephonically, the
requirements are confirmed on hourly basis by the organization.

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Where service requirements are changed, the organization ensures that
relevant documentation is amended. The organization ensures that relevant
personnel are made aware of the changed requirements.

7.2.3 Customer communication
MSETCL Corporate Office Mumbai has identified and implemented
arrangements for communication with customers relating to:
a) Product/service information;
b) Enquiries, contracts or order handling, including amendments;
c) Customer feedback, including customer complaints.
MSETCL Corporate Office Mumbai takes efforts to ensure proper customer
communication at all stages. The organization has determined and
implemented effective arrangements viz., Public notices/announcements
through Newspapers, Televisions, special messengers, Display systems
and other electronic media for communicating with customers in relation to
Supply status, Load condition, supply voltage, contract demand,
feeding arrangement, continuity in supply, breakdowns, load
shadings, Emergency outages etc., [Peak/Off Peak Hrs readings are
recorded, monitored and analysed]
Feedbacks [Customer Satisfaction Survey Report is collected yearly.
Service complaints etc.[ at all level] and improvement there of
7.3 Design and development
Design and development activity is carried out at Corporate Office
Mumbai as and when required, particularly by Civil Dept at MSEPGCL
Prakashgad, Mumbai.
The following civil works are given for design and development as per
applicable IS Codes for the particular structure of substations/Lines.
a) Equipment foundation structure
b) Allied civil works: -
Cable Trench
Storm Water Drain
Oil sumps
Water sumps & Water Supply Schemes.
Retaining walls
Culverts cross drainage works, Cable Trench crossing & Cable Gallery
crossing.

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Gantry foundation
Road
Shed
Control Room Design
Switchyard development & Sub-station area development
The specifications of lines and substations work are given to the supplier as
per the applicable Indian Standards and Indian Electricity acts, Indian
Telephone acts and all applicable statutory and regulatory requirements by
Transmission Project Department for designing, developing and procuring
the material.
Gantries.
No. of towers.
Type of tower.
Size and Capacity of conductors.
Type of towers at crossing points.
Equipments required for measuring Monitoring, and communication.
Safety Instruments, Interlocks and required control system and panels.

7.3.1 Design and development planning
Civil Dept. plans and controls the design and development of civil
works related to the establishment of substation.
During design and development planning, Civil Dept. determines: -
Details of substations to be designed sent by concerned zone. Drawings are
prepared by drawing Section of MSETCL referring various IS Standards. As
per the drawing of substation, foundations of transformer, breakers,
isolators, gantry towers, cable trenches and control room, Civil Dept designs
along with their equipments.
Civil Dept. manages the interfaces between different groups involved in
design and development to ensure effective communication and clear
assignment of responsibility.
For tower line designs, details of voltage level, crossovers, angled tower
is supplied to the supplier by concerned zone as per the survey report.

Concerned section of Transmission planning Department manages the
interfaces between different groups involved in design and development to
ensure effective communication and clear assignment of responsibility.

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7.3.2 Design and development Input
Civil Dept. determines inputs relating to product requirement and
record is maintained in design and development form, which includes:

a) Functional and performance requirements.
b) Applicable statutory and regulatory requirements such as forest
clearance, railway, telephone dept., PWD, local regulatory authorities
and clearance from interested parties
c) Where applicable, information derived from previous similar design,
and other requirements essential for design and development.
Transmission planning department determines inputs relating to project
requirement and record is maintained in design and development form,
which includes,
Applicability of various-
Indian Standards.
Indian Electricity acts.
Indian Telegraph acts.
All applicable statutory and regulatory requirements by Transmission
project.
7.3.3 Design and development outputs
Civil Dept. provides the outputs of the design and development, which
is verified against the design and development requirements and approved
by Dy. Chief Executive Engineer (Civil) prior to release.
Design and development outputs: meet the input requirements for design
and development that provide appropriate information for purchasing
material and for service provision which contain reference acceptance
standard criteria for construction work, and specify the characteristics of the
works that are essential for construction.

7.3.4 Design and development review
Civil Dept. and Transmission Project department perform systematic
reviews of design and development in accordance with planned
arrangements and various IS codes.
a) To evaluate the ability of the results of design and development
performed in accordance with plan
b) To identify any problems and propose necessary actions.

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Participants in such reviews include representatives of functions concerned
with the design and development stages being reviewed. Records of the
verification are maintained in proper manner.

7.3.5 Design and development verification

Civil Dept and Transmission planning department perform verification in
accordance with planned arrangements to ensure that the design and
development outputs have met the design and development input
requirements. Records of the results of verification and any necessary
actions taken are maintained in design and development form.

7.3.6 Design and development validation
Civil Dept transmission planning department perform validation of
design and development in accordance with planned arrangements to see
that the resulting product/service is acceptable of meeting the requirements
for the specified application oriented use, where known. Wherever
practicable, validation shall be completed prior to the beginning of the
construction / erection activity. Records of the results of validation and any
necessary actions are maintained in. design and development form (CIVIL
/CO/T/FF/ 25).
7.3.7 Control of design and development changes
Civil Dept. and Transmission planning department identify changes in
design and development and record is maintained. The changes are
reviewed, verified, validated and approved before implementation by
competent authority. The records of review of changes and any necessary
action taken are maintained in design and development form.

7.4 Purchase
7.4.1 Purchasing process
MSETCL Corporate Office Mumbai controls its purchasing processes to
ensure purchased product/services conform to specified purchase
requirements. The type and extent of control is dependent upon the effect
on subsequent realization processes and their output.
MSETCL. Corporate Office Mumbai ensures through an established
Purchase Procedure (MSETCL/CO/QP/04) that purchased product
/services conforms to specified quality and quantity requirements.
Procurement of all material, spares and services are carried out as per
Purchase procedure (MSETCL/CO/QP/04). Suppliers are selected on the

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basis of their ability to meet contract requirements; past performance and
feed back from other users. List of approved suppliers
(MSETCL/CO/MR/19) is maintained which gives the details of suppliers
from whom purchases are made.

7.4.2 Purchasing Information

Purchasing documents of MSETCL Corporate Office Mumbai contains
information describing the product/service to be purchased, including where
appropriate:

a) Requirements for approval of product/service, procedures, processes
and equipment,
b) Requirements for qualification of personnel and
c) Quality management system requirements.
MSETCL Corporate Office Mumbai ensures the adequacy of specified
purchase requirements prior to their release.
Purchase order along with enclosure contents clear description of
product/service order and includes type, class, grade, and inspection
requirement, technical and other relevant information. Correctness and
complete nos. of purchasing data as described in purchase order and its
enclosures are verified before release.

7.4.3 Verification of purchased service.

M.S.E.T.C.L Corporate office, Mumbai identifies and implements the
activities necessary for verification of purchased product/service as per the
specified purchase requirements. Where the company or its customer
proposes to perform verification activities at the suppliers premises, the
company specifies the intended verification arrangements and method of
product/service release in the purchasing information.

A supplier is evaluated and graded according to Quality of
product/services/services he / she provides and this is recorded in the
Vendor Evaluation form (MSETCL/CO/MR/VEF/22)

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7.5 Product/ service provisions

7.5.1 Control of product & service provision
MSETCL Corporate Office Mumbai controls project
implementation/service operations through:

a) Availability of information that specifies the characteristics of the project
milestones or service
b) The availability of work instructions wherever necessary
c) The use and maintenance of suitable equipments for product/service
and service operations.
d) The availability and use of measuring and monitoring devices.
e) The implementation of monitoring activities.
f) The implementation of defined processes for release, delivery and
applicable post delivery activities.

7.5.2 Validation of processes for product/ service provision
THIS CLAUSE IS NOT APPLICABLE TO CORPPORATE OFFICE
HENCE VALIDATION OF PROCESSES FOR PRODUCT/SERVICE
PROVISION IS EXCLUDED

7.5.3 Identification and Traceability
MSETCL, Corporate Office, Mumbai, manages the transmission of
electricity received from power stations and the inter state grid to O&M
substations as per instructions of SLDC. The record of Transmission of
electricity is maintained at the substation feeder wise and S.L.D. Center.
Energy meter readings are also recorded hourly and at the end of the day.
Identification is also ensured through the Logbooks where the details about
authorization and time of operations/activities are recorded .The work areas,
maintenance carried out, material in store, equipments, registers, files etc.
are identified by giving suitable identification number. The Corporate Office
identifies the status of the service with respect to performance,
maintenance, measurement and monitoring requirement by way of monthly
and quarterly reports in prescribed formats for each event.
Progress reports of the projects under construction under the head of
R&M, Annual Programme, 05 Year plan, New schemes, Augmentation ,
Turnkey and New projects are documented periodically at Corporate Office.

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7.5.4 Customer documents

MSETCL corporate office identifies and preserves the customer documents
and maintains a separate record department wise.

Drawing supplied by original equipment manufacturer/suppliers
alongwith equipments.
Maintenance schedules supplied for hardware and software
Trouble shooting guidelines supplied alongwith equipments.
Security Deposits and Bank guarantee of contractors/suppliers.

7.5.6 Preservation of service
MSETCL, Corporate Office, Mumbai preserves conformity of
product/service with customer requirements during internal processing and
delivery to the intended destination. This includes identification, handling,
storage and protection.

7.6 Control of measuring and monitoring devices

THIS CLAUSE IS NOT APPLICABLE TO OUR ORGANISATION
HENCE VALIDATION OF PROCESSES FOR PRODUCT/SERVICE
PROVISION IS EXCLUDED. No Measuring and monitoring devices are
available in corporate office

8.0 MEASUREMENT, ANALYSIS AND IMPROVEMENT
8.1 General
MSETCL Corporate office Mumbai, has planned and implemented the
monitoring, measurement, analysis and improvement processes needed to:

a. Demonstrate conformity of the products/service with specified
standards of quality management system.
b. Ensure conformity with the quality management system and
c. Continually improve the effectiveness of the quality management
system

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This includes the determination of the need for, and the use of,
applicable methodologies including statistical techniques.

The data generated by most of the processes is input to the
transmission statistics process. This process is basically to generate various
reports. These reports are documented and used for analysis purpose. The
performance optimisation process is planned for the analysis of these
reports and the performance of the substation. Output of the analysis will be
the input for actions for improvement either in the form of decisions or
defects.
8.2 Monitoring and Measurement

8.2.1 Customer satisfaction
MSETCL Corporate Office, Mumbai monitors information on customer
satisfaction and/or dissatisfaction as one of the measurements of
performance of the quality management system. It also monitors information
relating to customer perception as to whether it has met the customer
requirements. Customer satisfaction survey is carried out once in a year. To
enhance customer satisfaction regular meetings are held with customers
and policies are framed accordingly.( Annexure IV)
Note:
Following facts make our task of fulfilling 100% customer requirements.
Even after taking utmost precautions at any substation, line, transformer,
or related equipment trips / fails some time or the other due to factors
such as
1) Overloading factor
2) Ageing effect
3) Under capacity of line/conductor/transformer
4) Line/equipments faults
5) Cascade trappings
6) Mal operation of equipments/protection system
7) Natural calamities
This results in hardship to customer as the total transmission capacity of
the entire substation is affected.

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Limited transmission capacity and evacuation arrangement.
Replacement of old equipments, Augmentation of lines and transformers
capacity by framing up R&M Schemes periodically.
8.2.2 Internal Audit
MSETCL Corporate Office, Mumbai conducts internal audits once in
three months to determine whether the quality management system:
a) Conforms to the requirements of ISO 9001: 2000 and the requirements
established by the organization.
b) Has been effectively implemented and maintained.

A documented procedure Internal Audit (MSETCL/CO/QP/05) includes the
responsibilities and requirements for conducting audits, ensuring their
independence, recording results and reporting to management.

The management responsible for the area being audited ensures that
actions are taken without undue delay to eliminate detected non-
conformities and their causes. Follow up activities include the verification of
the actions taken and the reporting of the verification results. MR presents
Internal Audits Summary (MSETCL/CO/MR/IAS/32) during the
management review meeting as explained in the quality system procedure
Management Review (MSETCL/CO/QP/03).

8.2.3 Monitoring and measurement of processes
MSETCL Corporate Office, Mumbai applies suitable methods for
measurement and monitoring of those realization processes necessary to
meet customer requirements. These methods confirm the continuing ability
of each process to satisfy its intended purpose. When planned results are
not achieved, correction and corrective actions are taken to ensure
conformity of product/service.

Wherever there are measurable objectives, which need calculations, the
procedures for these calculations are established to ensure the correctness
of the results. These objectives are monitored to see that the planned
results are achieved or else the corrective actions are initiated.

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8.2.4 Monitoring and measurement of product/service
MSETCL Corporate office Mumbai measures and monitors the
characteristics of the product/service to verify the requirements for the
product/service are met.
Evidence of conformity with the acceptance criteria is documented. Records
indicate the authority responsible for release of product/service.

The parameters of operation and maintenance of EHV Lines and
Substations such as voltage, load, frequency, power factor are continuously
monitored at each substation and reports regarding the following are
collected by the Corporate Office on daily/fort nightly/quarterly/yearly basis.

8) Equipment availability reports
9) Performance reports
10) Equipment failure reports
11) Maximum/Minimum load and voltage record
12) Normal and Distress load shading reports
13) Accident reports
14) Maintenance reports
15) Interruption reports

Further, Equi
a) Care is taken to operate the transformer within its operating
characteristic curve.
b) In case of wide variation in the grid, instant communication is made
with SLDC Kalwa and Area LDC Nagpur for appropriate corrective
action.
c) In case of crossing the operating limits provision is made for auto
tripping of the lines / units.
d) Records are maintained for
Hourly Transmission of the unit and substation including peak period
Transmission.
Equipments consumption of the substation
Deviation from the targets and reasons for non-compliance.
Monitoring parameters are recorded in the Logbooks half hourly

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8.3 Control of non conforming product/service
MSETCL, Corporate Office, Mumbai ensures that the product/service,
which does not conform to requirements, is identified and controlled to
prevent unintended use or delivery. The controls and related responsibilities
and authorities for dealing with non-confirming product/services are defined
in documented procedure Control of Non Confirming Product/service
(MSETCL/CO/QP/06).
Following are the Non-conforming services identified at Corporate Office
Interruption /disturbance in grid.
Failure of key equipments.
Delay in completion of projects within predefined period.
Delay in equipment/ material supply
Supply of sub standard materials.
Failure of out sourced agency to comply with the work in stipulated
time / not at all.
Proposals sent by field not acted upon within specified time.
Customer complaint not acted upon.

MSETCL, Corporate Office, Mumbai deals with non-confirming
product/services by one or more of the following ways:

a) By taking action to eliminate the detected non conformity
b) By authorizing its use, release or acceptance under concession by
relevant authority and where applicable, by the customer
c) By taking action to preclude its original intended use or application
d) By fixing up responsibility on the authority caused for non conformities
e) By taking disciplinary action against the errant employee/authority

Records of the nature of non-conformities and any subsequent actions
taken, including concessions obtained, are maintained.

When nonconforming product/service is detected after delivery or use has
started, MSETCL Corporate Office, Mumbai takes action appropriate to the
effects or potential effects, of the non-conformity.

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8.4 Analysis of data
MSETCL, Corporate Office, Mumbai collects and analyse appropriate
data to determine the suitability and effectiveness of the quality
management system and to identify improvements that can be made. This
includes data generated by measuring and monitoring activities and other
relevant sources.(Annexure - IV)
MSETCL, Corporate Office, Mumbai analyses this data to provide
information on:
a. Customer satisfaction and/or dissatisfaction;
b. Conformance to customer requirements;
c. Characteristics of processes, service and their trends including
opportunities for preventive actions
d. Suppliers.
8.5 Improvement

8.5.1. Continual Improvement

MSETCL, Corporate Office, Mumbai plans and manages the
processes necessary for the continual improvement of the quality
management system. The continual improvement of the quality
management system is facilitated through the use of the quality policy,
objectives, audit results, analysis of data, corrective and preventive action
and management review. (Annexure VI)
For implementing effective continual improvement, MSETCL has already
identified the areas for improvement. A ten-point program is prepared and
its action plan is also prepared. The identified ten points are as follows;
01.Planning and Design
02.Construction
03.Operation and Maintenance
04.State Load Dispatch Center
05.Transmission O&M Co ordination, procurement and Stores.
06.Finance and Accounts.
07.Human resource and Administration
08.Corporate planning and regulatory cell (CPRC)
09.Commercial (Proposed)
10.General requirements.

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8.5.2 Corrective action

MSETCL, Corporate Office, Mumbai takes corrective action to
eliminate the cause of non-conformities in order to prevent recurrence.
Corrective action is appropriate to the impact of the problems encountered.
The documented procedure Corrective and Preventive actions
(MSETCL/CO/QP/07) defines requirements for:

a. Identifying non-conformities (including customer complaints);
b. Determining the causes of nonconformity;
c. Evaluating the need for actions to ensure that non-conformities do not
recur;
d. Determining and implementing the corrective action needed;
e. Recording results of action taken;
f. Reviewing of corrective action taken.

8.5.3 Preventive action

MSETCL, Corporate Office, Mumbai identifies preventive action to
eliminate the causes of potential non-conformities to prevent occurrence.
Preventive actions appropriate to the impact of the potential problems are
taken in time.
The documented procedure Corrective and Preventive Action
(MSETCL/CO/QP/07) defines requirements for:

a. Identifying potential non-conformities and their causes;
b. Evaluating the need for action to prevent occurrence of non
conformities;
c. Determining and ensuring the implementation of preventive action
needed;
d. Recording results of action taken;
e. Reviewing of preventive action taken.

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Annexure - III

SERVICE REALISATION PROCESS & INTERACTIONS

QP 3
Management Responsibility
&
a. Corrective & Preventive
Action
(QSP/CAPA/07)
Load growth rate
Monthly meetings
Internally
determined
C
U
S
T
O
M
E
R
QP 3
(Planning of
New lines
Transformer)
Customer-related
Processes
QP 10
- Determination of
Requirements (7.2.1)
- Review of
Requirements (7.2.2)
- Customer
Communication
(7.2.3)

Production & Delivery
- Identification &
Traceability (7.5.3)
- Preservation (7.5.5)
- Monitoring &
Measurement of Product (In
process & Final) (8.2.4)
- Delivery (7.5.1)

C
U
S
T
O
M
E
R
Information
(Production
&Delivery)
Augmentation
of line
S/S
Maintenance
Practices/
c. QP 6
Control of NC Product
Power evacuation
Load growth rate
Load flow
Enquiry
Order/
Amendments
Pending
Orders
Material
Requirement
s
Material
Issued
Disposition
Action of
NC Products
Identified
NC
Products
Interruption/ failure
of
equipment
Power
Transmission
Customer
Feedback
b. QP 4
Purchasing &
Control of
Purchased Product
- Supplier
Selection &
Evaluation (7.4.1)
- Purchasing (7.4)
- Verification of
Purchased Product
(7.4.3)

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Annexure -V
CORPORATE QUALITY MANUAL DISTRIBUTION LIST

Sr.
No.
Name of
Documen
t
Doc.
No.
Issue /
rev.no.
Issue
and
revisio
n date
Issued to
Designation
Copy
no.
Sign.
1. Corporate
Quality
manual
Q.M.
&
QSP
01/00 00 /00 Managing
Director
Controll
ed
Copy
No. 1

2. Corporate
Quality
manual
Q.M.
&
QSP
01/00 00 /00 Director
[operation]
Controll
ed
Copy
No.2

3. Corporate
Quality
manual
Q.M.
&
QSP
01/00 00 /00 Director
[Finance]
Controll
ed
Copy
No. 3

4. Corporate
Quality
manual
Q.M.
&
QSP
01/00 00 /00 Director
[HRD
&ADM]
Controll
ed
Copy
No. 4

5. Corporate
Quality
manual
Q.M.
&
QSP
01/00 00 /00 Executive
Director
[operation]
Controll
ed
Copy
No.5

6. Corporate
Quality
manual
Q.M.
&
QSP
01/00 00 /00 Executive
Director
[Corporate
Affairs]
Controll
ed
Copy
No. 6

7. Corporate
Quality
manual
Q.M.
&
QSP
01/00 00 /00 Auditors
Copy
Controll
ed
Copy
No. 7

8. Corporate
Quality
manual
Q.M.
&
QSP
01/00 00 /00 Company
secretary
Controll
ed
Copy
No.8

9. Corporate
Quality
manual
Q.M.
&
QSP
01/00 00 /00 Chief
Engineer
[Trans Proj.]
Controll
ed
Copy
No.9

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OFFICE
MSETCL/CO/QM/ 01
ISSUE/REV : 01/00
DATE : 01.08.06
APPROVED BY MD
ISSUED BY MR

10. Corporate
Quality
manual
Q.M.
&
QSP
01/00 00 /00 Chief
Engineer
[Trans O&m]
Controll
ed
Copy
No.10

11. Corporate
Quality
manual

Q.M.
&
QSP
01/00 00 /00 Chief
Engineer
[stores]
Controll
ed
Copy
No.11

12. Corporate
Quality
manual
Q.M.
&
QSP
01/00 00 /00 Chief
Engineer
[STU]
Controll
ed
Copy
No.12

13 Corporate
Quality
manual
Q.M.
&
QSP
01/00 00 /00 C.G.M.
[HRD&Adm]
Controll
ed
Copy
No.13

14. Corporate
Quality
manual
Q.M.
&
QSP
01/00 00 /00 C.G.M.
Finance
Controll
ed
Copy
No.14

15. Corporate
Quality
manual
Q.M.
&
QSP
01/00 00 /00 G.M.
[HRD&Adm]
Controll
ed
Copy
No.15

16. Corporate
Quality
manual
Q.M.
&
QSP
01/00 00 /00 G.M. Controll
ed
Copy
No.16

17. Corporate
Quality
manual
Q.M.
&
QSP
01/00 00 /00 G.M. Controll
ed
Copy
No.17

18. Corporate
Quality
manual
Q.M.
&
QSP
01/00 00 /00 DY.G.M. Controll
ed
Copy
No.18

19 Corporate
Quality
manual
Q.M.
&
QSP
01/00 00 /00 C.I.R.O.
20 Corporate
Quality
manual
Q.M.
&
QSP
01/00 00 /00 S.E.(O&M) Controll
ed
Copy
No.19

21 Corporate Q.M. 01/00 00 /00 S.E.(R&M) Controll

55
MSETCL CORPORATE
OFFICE
MSETCL/CO/QM/ 01
ISSUE/REV : 01/00
DATE : 01.08.06
APPROVED BY MD
ISSUED BY MR

Quality
manual
&
QSP
ed
Copy
No.20
22 Corporate
Quality
manual
Q.M.
&
QSP
01/00 00 /00 S.E.( STU) Controll
ed
Copy
No.21

23. Corporate
Quality
manual
Q.M.
&
QSP
01/00 00 /00 S.E.(S/S) Controll
ed
Copy
No.22

24. Corporate
Quality
manual

Q.M.
&
QSP
01/00 00 /00 S.E.(Admn) Controll
ed
Copy
No.23

25. Corporate
Quality
manual
Q.M.
&
QSP
01/00 00 /00 S.E. ( Lines
Turn key)
Controll
ed
Copy
24

25. Corporate
Quality
manual
Q.M.
&
QSP
01/00 00 /00 E.E.
9Corporate
plan.)
Controll
ed
Copy
24

26. Corporate
Quality
manual
Q.M.
&
QSP
01/00 00 /00 M.R. Master
Copy

27. Corporate
Quality
manual
Q.M.
&
QSP
01/00 00 /00 S,E. (CPM) Controll
ed
Copy
No.26

28. Corporate
Quality
manual
Q.M.
&
QSP
01/00 00 /00 S.E.
( CPM)
Insp
Controll
ed
Copy
No.27

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