Bilingual Monitoring Technical Support Specialist

Indiana Career Connect job order # 8598361

Apply at: http!!jobs"geogroup"co#!careers
$2,500.00 Sign on bonus for Bilingual (English/Spanish) new hires!!!
Summary
$ccepts inbound phone calls %ro# contracted agenc& personnel" 'rocesses
alerts according to contract re(uire#ents and pro)ides ti#el&* accurate and
e%%ecti)e troubleshooting o% ele)ated hard+are and so%t+are issues +ith
custo#er e(uip#ent and s&ste#s" $cts as a liaison bet+een Monitoring
,perations* Monitoring Custo#er Ser)ice* Training* and other depart#ents as
re(uired"
Essen!ial "u!ies an# $esponsibili!iesinclude the %ollo+ing" ,ther duties #a&
be assigned"
'rocesses alerts and responds to custo#er
in(uiries #ade b& phone or e#ail including special
accounts re(uiring a high le)el o% ser)ice
$ccepts inbound phone calls* troubleshoots*
diagnoses and escalates hard+are and so%t+are
issues +ith custo#er e(uip#ent and so%t+are as
necessar&"
'ro)ides ad)anced troubleshooting and support
on custo#er issues +ith hard+are and so%t+are
%or all #onitoring operations depart#ents"
'ro)ides co##unication to internal depart#ents
and #anage#ent on the status o% hard+are and
so%t+are issues being +or-ed"
.eco##ends e%%iciencies and!or solutions %or
issues +ith hard+are and so%t+are plat%or#s"
$bilit& to co##unicates technical troubleshooting
concepts to a non/technical audience and ensure
understanding"
%ob $e&uiremen!s
Job Qualifications: Knowledge, Skills and Abilities:
$bilit& to %luentl& spea- and +rite using the
0nglish and Spanish languages
'ro%icienc& in Microso%t 1ord and 02cel"
Basic -no+ledge o% hard+are and so%t+are
plat%or#s and the abilit& to ac(uire solid
-no+ledge o% Co#pan& electronic #onitoring
products (uic-l&"
Inter#ediate le)el IT and troubleshooting s-ills"
Strong oral and +ritten co##unication s-ills in
both 0nglish and Spanish"
$bilit& to co##unicate technical concepts to a
non/technical audience"
3le2ibilit& in handling special projects and
assign#ents"
Must be sel% #oti)ated +ith the abilit& to +or-
independentl&
Strong abilit& to diagnose* anal&4e* troubleshoot
and resol)e technical issues"
$bilit& to pro)ide technical #entoring to peers"
$bilit& to #eet deadlines and prioriti4e
appropriatel&"
Education or Formal Training:
5igh School 6iplo#a
$ssociates 6egree in Co#puter Science*
In%or#ation Technolog& or related %ield* or t+o to
three &ears related e2perience and!or training or
e(ui)alent co#bination o% education and
e2perience"