NICOLE KIZERA

Phone: 905-932-7134; e-mail: nkizera@hotmail.com

EDUCATION

2014- Present General Office Administration Diploma
Niagara College, Niagara-on-the-Lake, Ontario

2002-2006 Ontario Secondary School Diploma
St. Francis Secondary School, St. Catharines, Ontario

EMPLOYMENT EXPERIENCE

2009present Call Centre Representative
SITEL Teleservices Inc., St. Catharines, ON

COX COMMUNICATIONS Technical Support Agent (2013-present)
-Delivered service and support to customers experiencing technical issues with
their cable
-Researched required information using available resources
-Completed follow-ups and scheduled call-backs when necessary
-Accurately processed and recorded call transactions using relevant tracking
software
- Followed standard processes and procedures

CENTURY 21, Real Estate Switchboard Agent (2009-2012)
-Operated multi-line telephone in a timely and professional manner
-Skilled in MS Office Suite software
-Assisted customers with inquiries regarding real-estate needs
-Received calls and delivered messages in a prompt and courteous manner

2007-2008 Customer Service Clerk
Toys R Us - Kitchener, Ontario
-Track record of greeting customers in a polite and friendly manner
-Demonstrated ability to assist customers to sign up for store rewards programs and
to apply for store gift cards
-Answered customers questions
-Provided information regarding store policies in a friendly and efficient manner
-In-depth knowledge of handling returns and exchanges of goods
-Proficient in wrapping and bagging customers purchases






2006-2007 Stocking Clerk
SoftMoc Shoes, Kitchener, Ontario
-Compared merchandise invoices to items received in order to ensure shipment
accuracy
-Cleaned and maintained supplies and merchandise
-Compiled, reviewed and maintained data from contracts, purchase orders and
other documents in order to assess and respond to supply needs.

2003-2006 Cashier
Commissos Food Market, St. Catharines Ontario
-Proven record of processing exact and efficient sale and return transactions
-Demonstrated ability to balance all transactions run through an assigned register,
including cheques, register receipts, currency and credit cards
-Skilled in providing prompt and friendly customer service
-Able to maintain knowledge of current product locations and product details
-Calculated foreign currency exchange
-Acted as a mentor and trainer for newly-hired cashiers

VOLUNTEER EXPERIENCE
2010-2011 Soup Kitchen Volunteer
The Duck Eatery, St. Catharines

2006-2011 Sunday School Leader
St. Denis Church, St. Catharines, Ontario


REFERENCES
Available upon request