SHANA L.

SILVERN


OBJECTIVE
To obtain an internship within the recreation, health, or wellness industry with people of all ages and all abilities.

EDUCATION

December 2005
Associate of Arts Degree in General Studies
Frederick Community College
Frederick, MD
August 2012
Pursuing Bachelors Degree in Recreation with a
Concentration in Fitness and Exercise Science (expected
graduation December 2014)
Shepherd University
Shepherdstown, WV

WORK EXPERIENCE
October 2012-Present
Frederick County Government-Parks and Recreation
Recreational Coach/Support
Provide social gatherings, services, and support for individuals with disabilities.

September 2008-August 2012
The Plamondon Companies
Receptionist/Administrative Assistant
Responsible for providing administrative support to the executives of the Plamondon Companies; greeting all outside visitors;
receiving incoming calls on a multi-line telephone and voice mail system; by phone, serving as a customer service department and
recording compliments and complaints, and facilitating that these comments were received by the appropriate person and were
resolved; scheduling and preparing meeting rooms; receiving and distributing incoming and outgoing mail; receiving and distributing
all incoming faxes, handling outgoing faxes when requested; receiving, assessing, and resolving comment cards, scanning and emailing
to appropriate district managers and chain of command; preparing USPS and UPS mailings; responding to website comments and
forwarding to appropriate parties; ordering flags, office supplies, snacks, drinks, and Roy Rogers managers shirts; ordering and
addressing holiday cards; preparing the FOSSE guides (Front Office Training Manuals) for all Plamondon owned hotels.

Summer 2007
Primary Medical Services
Medical Office Assistant
Responsible for answering phones, taking messages, greeting and scheduling patients, pulling patients charts, verifying insurance,
address, and phone numbers are correct, collecting co-pays, writing referrals, and requesting prior authorizations from insurance
companies as needed for medications and surgical procedures.

Summer 2006
Service Coordination, Inc.
Receptionist/Administrative Assistant
Responsible for answering phones, transferring calls, taking handwritten messages, producing labels for filing and mass mailings,
preparing outgoing mail using a Pitney Bowes system, distributing incoming mail to the appropriate person(s), scheduling
appointments in the conference rooms, maintaining the supply closet, greeting visitors and guests, providing administrative support to
other employees as needed, using office machines such as copier, fax, and computer.

December 2003- June 2006
Real Estate Teams, LLC
Real Estate Assistant
Responsible for answering phones, taking messages, producing mass mailings, running errands, taking pictures of property using a
digital camera, creating advertisement materials and brochures, maintaining past client database, reviewing and processing contracts,
using office machines such as copier, fax, and computer.

February 2001- November 2003
Mackintosh Realtors, Inc.
Front Desk Receptionist
Responsible for answering phones on a 12-line telephone system, taking messages, putting callers into voicemail, greeting visitors and
guests, preparing outgoing mail using a Pitney Bowes system, collating incoming mail, scheduling property showings.






SHANA L. SILVERN

September 1999-October 2000
Kindercare Learning Centers
Teachers Aide
Assisted with children of various ages.




PROFESSIONAL ORGANIZATION
Member of WVAHPERD 2013,2014

SKILLS
Experience assisting and interacting with children and adults of all abilities and needs in different settings.

REFERENCES
Available upon request.