FAQ 290

Why is my Lotus Notes 8.5.3 client hanging after I enter my password?

If you have recently installed Fix Pack 2 for Lotus Notes 8.5.3, you may experience a hang after entering your Lotus Notes password if you have Sametime automatic
login enabled.
This issue has been reported to IBM support and will be fixed in an upcoming version.
To resolve this problem, perform the following steps:
Multi-User install (Most common install, especially with Windows 7)
(For Single User install, proceed to the Single-User install section)
1. Start Windows Explorer
2. Press the Alt button on your keyboard
3. Select "Folder Options..." from the "Tools" menu
4. Click on the "View" tab and make sure "Show hidden files, folders, and drives" under "Hidden files and folders" is checked. Click OK.
5. Navigate to your C drive, then the Users folder.
6. Open the folder that corresponds to the name of your user account,
7. Go to the AppData folder, then the Local folder, then the Lotus folder, then the Notes folder, then the Data folder
8. Open the workspace folder, then the .metadata folder, then the .plugins folder, then the .com.ibm.collaboration.realtime.login folder
9. Delete the XML file associated with your UWinID as highlighted in the example below:
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10. Start Lotus Notes, and login. You will now be able to login to Lotus Notes successfully.
11. To turn off automatic Sametime login, click the "Log in" drop down menu in the Sametime sidebar, and select "Manage Server Community":
12. Uncheck "Automatically log in"
13. You will need to login to Sametime manually by clicking the Log In drop down, selecting the Log In as available option.
Single-User Install (Usually found with older installations and Windows XP)
1. Navigate to your Lotus Notes data folder - could be found in either of these locations:
C:\Lotus\Notes\Data
C:\IBM\Lotus\Notes\Data
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C:\Program Files\IBM\Lotus\Notes\Data
C:\Program Files (x86)\Lotus\Notes\Data <--For 64-bit Windows
2. Open the workspace folder, then the .metadata folder, then the .plugins folder, then the .com.ibm.collaboration.realtime.login folder
3. Delete the XML file associated with your UWinID.
4. Continue with steps 10-13 outlined above in the multi-user section.
This FAQ belongs to the following categories:
Lotus Notes - All, Lotus Notes - Troubleshooting, Lotus Notes - Upgrading
Permalink: http://web4.uwindsor.ca/its/faq/id/290
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This document was last updated on Sep 07, 2012 by Guy Allen
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