Michelle Garner

309 N. 55
th
St
Philadelphia PA 19139
267-298-6809
tuc30218@temple.edu
Profle

More than 15 years successful experience in Customer Service & Support with recognized strengths in
account maintenance, prolem!solving and assisting consumers and patients with "uestions and concerns#
$y nature a patient, compassionate, diligent, enthusiastic team player with a high level of amition to egin a
career see%ing an opportunity to utilize my strengths, education, and experience. &osses solid computer
s%ills# 'ility to train, motivates, and supervises many employees#
' team player who can wor% effectively and independently in challenging environments, interpersonal and
relationship uilding s%ills, the aility to develop plan, process prescriptions for medication, filings and
maintain(update accurate inventories#
Qualifcations
5/12- Present it!Space "eal #state Phila PA Ad$inistrati%e Assistant
)eceive and file incoming letters, and documents# Supply and manage office e"uipments, fax, copy and scanner
machines# Maintain supplies for the whole company paper, toners, etc# *elcome visitors manage administrative
department, maintain a safe and secure wor% environment, Maintain stationary supplies and coordinating
deliveries# Manage supply chain and resource re"uirements telephone operator, guest receiving, supplier
managements+ photo, printing, furniture, mail & office management+ stationery# Set up for meetings and
settlements# &repare settlement gifts, maintain the %itchen# ,ype meeting notes, and up load documents onto the
document server# 'nswer phones and ta%e messages then email them to the right individual# Maintain the office
calendar#
03/0&-03/08 "ite Aide Phila PA Phar$ac! 'echnician
&erformed routine tas%s in the preparation and dispensing of prescription drugs, including typing drug laels,
stoc%ing pharmaceutical supplies, receiving and unpac%ing drug shipments, filling(issuing prescription drugs,
communicating with doctors- offices, trac%ing pharmaceutical stoc%, and processing sales to custom# &rocessed
insurance as well as verifying medication with the patients insurance carrier and doctors# .andle all prolems
that arose with insurance carriers#
09/03-02/0& (ealth enter )& Phila PA Phar$ac! 'echnician
Maintain inventory control# /ntered pharmacy prescriptions into the computer systems# 0ocated and prepared
prescriptions for pic%up, counted, maintained and organized medication# 'ssisted customers with changes in
insurances enefits, assisted pharmacist in daily routines# Communicated daily with claims representatives from
different insurance companies# &rinted daily and monthly reports etc# Completed an extensive training program,
including Microsoft products#
01/03-11/03 *a$+ert,n Middle Sch,,l Phila PA Asst. Secretar!
Supported secretaries in enrolling(transferring students, "uic%ly and effectively solved parent issues and
challenges1 maintained school records# Customer service, appointment setting and light typing# 'nswered multi!
line telephone as well as assisted parents, teachers, students and staff with their "uestions, comments and
complaints#
03/01-02/02 Phila PA "esidential Aide
)esponsile for monitoring children, as well as tutoring them in /nglish and Math# 'ssisted in writing,
developing and implementing programs as well as trips# Monitored and assisted in instructing children using a
wide variety of teaching aids# /mpowered children to engage in active learning# &repared and served lunch to
children as well as read stories#
Education

Community College of &hiladelphia &hiladelphia &'
2334! 2335
,emple 6niversity &hiladelphia &'
Criminal 7ustice Ma8or
2335! May, 2315
References Available Upon Request