STANZEN LINKS

QUALITY SYSTEM PROCEDURES

PROCEDURE FOR CONTROL OF
NON CONFORMING PRODUCTS

Page 1 of 4

PURPOSE:
To establish a documented procedure to define handling and controlling of the products that are not meeting the
specified requirement observed at various stages of the process flow in order to prevent further processing also to
prevent them in reaching customer.
SCOPE:
All the non conforming products observed at the stages mentioned below shall be covered under this scope.
1.
2.
3.
4.
5.

In-coming inspection
In-processes inspection
Final inspection
Non conforming products identified during product Audit.
Non conforming products received from customer

DEFINITION OF NON CONFORMING PRODUCT:

Any product which is not meeting or deviating with respect to specified and intended requirement is known as non
conforming product.
RESPONSIBILITY:
Head-Quality Assurance is responsible for implementing the procedure for control of non conforming products in
consultation with concerned department heads.
PROCEDURE:
1. The Products that are not meeting the specified requirements after inspection stages are identified.
2. The products without any traceability or identification is also identified and considered as non conforming
products only considering the importance of the identification and traceability requirements.
3. Such identified non conforming products are first kept away from accepted lot and suitably identified with
rejected tags, or red bins or in the area that is marked and out lined with red tapes or paints in the floor
according to the requirement of specified activity.
4. Final call on checking them once again for the possibility of carrying out any rework to meet the
requirements shall be taken by QA head considering the requirements of customer or if possible with the
prior permission from customer indicating them the nature of defect and method of rework.
5. Once if they were found rework able to meet the customer requirements , then rework shall be carried out
by competent personnel and those products are thoroughly checked considering the visual ,reliable and
functional requirements of customer. Products passed after inspection shall be separately labeled or
identified before sending them to customer for their easy traceability. Products that are failed even after
rework are labeled as rejected with proper tagging and sent for disposal after registering them in specified
formats.
6. Rework Procedures are prepared , Trainings are provided to the concerned team and the procedure is
displayed in the concerned area enabling personnel to do re- work.

DOC. REF

STN/QSP/QA/02

REV. NO / DATE

ISSUE NO / DATE

PREPARED BY

APPROVED BY

QUALITY SYSTEM PROCEDURES

STANZEN LINKS

PROCEDURE FOR CONTROL OF

NON CONFORMING PRODUCTS

Page 2 of 4

7. Products for which re work is not possible are immediately tagged with rejected tags and kept in the
location or the area specified for that purpose for disposal .
8. All the non-conforming products observed during the five stages mentioned in page 1 are recorded in the
specified formats by Quality Team which is going to be the input for the concerned process team to carry
out the analysis and implement the actions which would be subsequently followed by QA team for
effectiveness
9. In the situation ,where it is noticed that the non conforming products are already reached at customer end,
Immediate communication is made to customer to call back or carrying out any possible rework at customer
end. However the containment, analysis and further actions are initiated in line with the procedure for
corrective actions.
10. Products that are found with deviation and felt that it may not affect the reliability or functionality shall be
intimated to customer through product deviation report by mentioning the cause and corrective actions
implemented to eliminate such issues in future and the same shall be dispatched to customer after getting
their approval either in prescribed format or through mail. Until then such products shall be properly
identified and kept away from good products with proper identification. Such products approved by
customer shall be dispatched to customer with proper labeling and identification
11. Consolidated list of all the non conforming products and reworked products are made by QA-Head on
monthly basis and analysis is carried out for causes for non conformance in coordination with cross
functional team (CFT)
12. Root causes for such non conformances are identified and Corrective actions are initiated with the help of
appropriate problem solving methods.
13. Monthly Pareto analysis is done to identify the area of concern and cause and effects diagrams are drawn
to identify the root causes. Corrective actions are taken as per the procedure for corrective actions.
14. For the rejections or complaints received from customer ,Customer specified corrective action formats such
as Counter Measure Reply form / 8D Report are used for preparation of reports and communicated to
customer.
15. Internal and external failures are monitored for Cost of Poor Quality on a monthly basis and actions are
initiated as and when cost increases above targeted level and the same is discussed during MRM.
16. A detail of dealing with each kind of non-conformances is as defined in the Annexure - for this procedure.
Reference:
Rework Procedure
Quality Problem Report
Counter measure reply form
8D report
Daily Rejection Report
Daily Process Rejection Report
Cost of poor quality
Audit NC Report
Process Re- work Report
Procedure for corrective actions
DOC. REF

STN/QSP/QA/02

REV. NO / DATE

ISSUE NO / DATE

PREPARED BY

APPROVED BY

STANZEN LINKS

DOC. REF

STN/QSP/QA/02

QUALITY SYSTEM PROCEDURES

PROCEDURE FOR CONTROL OF
NON CONFORMING PRODUCTS

REV. NO / DATE

ISSUE NO / DATE

Page 3 of 4

PREPARED BY

APPROVED BY

QUALITY SYSTEM PROCEDURES

STANZEN LINKS

PROCEDURE FOR CONTROL OF

NON CONFORMING PRODUCTS

Page 4 of 4

ANNEXURE - I (CONTROL OF NON CONFORMING PRODUCTS)

Sl. No

Area of non
conformance
Raw
materials

Identification

Control

Prevention

Identification by
Location/ Board
/ REJECTED tag

Material will be
Identified for
rejection & Returned
to Supplier

Material will not

be issued to
production for
processing

Customer
supplied
products

Identification by
Location/ Board
/ REJECTED tag

In process
items

Identification by
Location/ Board
/ REJECTED tag

Final products

Identification by
Location/ Board
/ REJECTED tag

Customer
returned
products

Identification by
Location/ Board
/ REJECTED tag

Product
Audit findings

Identification by
Location/ Board
/ REJECTED tag

DOC. REF

STN/QSP/QA/02

REV. NO / DATE

Record
reference

Responsibility

Immediate Action

QA Team

Supplier & Customer

(In case of customer
approved source ) will
be communicated
and necessary steps
taken as Appropriate.

Material will not

be issued to
production for
processing

QA Team

Customer will be
communicated and
and necessary steps
taken as Appropriate.

Material will be kept

aside with
identification
Material will be kept
aside with
identification

Material will not

be processed
further

Production Team

100% inspection and

re-work

Daily Process
Rejection Report

Material will not

be processed
further

QA Team

100% inspection and

re-work if Applicable

Daily Rejection
Report

Material will be kept

aside with
identification

Re -work ( If
applicable ) / re
inspection

QA Team

100% inspection and

re-work if applicable

Material will be kept

aside with
identification

Material will not

be processed
further

QA Team

100% inspection and

re-work if applicable

Material will be
Identified for
rejection & Returned
to Customer/
Supplier

ISSUE NO / DATE

PREPARED BY

APPROVED BY

Quality Problem
Report

Quality Problem
Report

Quality Problem
Report

Audit NC reports