Thesis Statement: KTM services are still unsatisfactory.

1. Inefficiency of services
1.1.Arrival of train always delayed.
1.1.1. Announcement of delays were not told earlier.
1.2.Lack of efficiency coming from the employees
1.2.1.Do not respond quick to problems
1.2.2.They misbehave while still in uniforms
1.2.2.1.Smoking in non smoking areas.
1.2.2.2.Harassed female commuters.
1.3.Faulty TouchNGo readers machine
1.3.1. Many commuters had to pay a costly fine.

2. Inconvenience/Discomfort experienced by commuters

2.1.Carriages always packed especially during peak hours
2.1.1.Lack of space.
2.2.Air conditioning is always faulty.
2.3.There are very few upright bars to hold on to in the carriages.
2.4.The doors are too small to fit into.
2.4.1.It takes time to hop on and off the train as people are squeezed into
small doors.

3. Bad infrastructure of KTMB

3.1.Buying wrong train sets.
3.1.1.Should be buying Electric Multiple Unit trains instead of Diesel
Multiple Units.
3.1.1.1.Second hand DMU’s runs at 80kph and the standard required is
90kph.
Transitmy.org

The members of TRANSIT were shocked to read the following letter from Jeremy Vinesh that alleges poor
maintenance of a KTM Komuter train and negligence from a KTMB employee.

2. Letter: KTM increases frequency (The Star) – letter from KTM responding to complaints about the new KTM
Komuter schedule.
[TRANSIT: We find the statement that KTM plans to purchase 30 units of 6-carriage trains to be
interesting. 6-carriage trains may have the benefit of passenger capacity but that means lower frequency.
In order for KTM to compete with the LRT they have to be able to offer 7 minutes frequency. Can they do
it?]

Problems with the DMUS

1. KTMB freight are now running at 90Km/hr on double tracks but these DMUs run at max speed of
RM80km/hr (this does not comply with the KTMB SOP);
2. On top of it, FEVE (the Spanish train operator that sold the old DMU to us) is already phasing out its
fleet of old DMUs with new ones that can run at 120km/hr. Why are Malaysians sitting in old trains at go
at only 80km/hr, bought at 3 times more of the market price?;

KUALA LUMPUR Nov.10 — The Transport Ministry again became the focus of debate in the Dewan Rakyat
when a number of lawmakers urged the Malaysian Anti-Corruption Commission (MACC) to investigate it over the
purchase of DMU (diesel multiple unit) commuter trains at RM30 million
which they regard as odd.
Datuk Ismail Kasim (BN-Arau) who raised the issue, said the way the trains were purchased raised suspicion, as
not only the trains did not follow the standards and specifications as required, the purchase was not even
approved by the Keretapi Tanah Melayu Berhad (KTMB) board of directors.
“So, what is the rationale of spending RM30 on the trains when the Costa Rica and Argentina railways only
bought DMUs which are 20 years old at (the equivalent of) RM10 million?” he asked.
Datuk Ahmad Hamzah (BN-Jasin) regarded the purchase of the four sets of DMU trains as strange as their
speed was only 80kph. – Bernama