A List of Error Messages, Problems and Solutions

Application Error Message Problem Procedure

Main System
(GV250.exe ~GV1480.exe)
Recycle Empty! The storage space gets low. Change to a target drive with enough storage space.
Main System
(GV250.exe ~GV1480.exe)
Direcdraw create Overlay failed! 1. For Windows Server 2003, the default Hardware
Acceleration is "None".
2. The DirectX verison is not compatible.
1. Adjust the level of Hardware Acceleration to "Full".
2. Upgrade to DirectX 9.0c.
Main System
(GV250.exe ~GV1480.exe)
Initialize DirectSound Failed! The audio chip is not actiavated. 1. Check if the audio driver is installed properly.
2. Upgrade to DirectX 9.0c
Main System
(GV250.exe ~GV1480.exe)
Stroage of Multicam Survillance System installed path not
enough.
The disk space for system programs gets low. Free space above 50 MB.
Main System
(GV250.exe ~GV1480.exe)
The Video Capture Card driver is not compatible with your
current GV-System.Please Upgrade the driver to version 8.0 or
later.
1. The Main System installed cannot match
the GV-Card version.
2. The GV-Card is improperly installed.
1. Ensure to select the correct GV-Card version when installing
the Main System.
2. Verify the drivers are installed in Device Manager.
Main System
(GV600.exe~GV1000.exe)
You GV-Card is incompatible with version 8.0 or higher.
Please contact your distributor/reseller for GV-Card
replacement program (Old-for-New) or uninstall current version
and use version 7.05
The GV-Card is incompatible with version 8.0 or
later.
Use the version earlier than version 8.0.
Main System
(GV600.exe ~GV800.exe)
Can't Find KeyPro! The GV-Card is incompatible with the versions
between 7.0 to 7.050.
Install a USB dongle.
Main System
(GV250.exe ~GV1480.exe)
PTZ Device Com Port Conflict!
POS Device Setup in Com 1!
Please Try Setup Another Com port!"
The COM ports conflict between PTZ and POS
devices.
Change one device to another COM port.
Main System
(GV250.exe ~GV1480.exe)
Can't find new GV-IO Module: Address1, in Com 1. 1. The COM ports conflict between I/O and another
device.
2. The COM port of the I/O device is incorrect.
1. Change one device to another COM port.
2. Ensure the COM port of the I/O device is correctly selected.
Main System
(GV250.exe ~GV1480.exe)
Activate your dome in General Setting first.
Select Sensormatic dome or others that have Object Tracking
option, and check Object Tracking Only.
The PTZ doesn't support the Object Tracking
function.
Use the compatible PTZ dome with the Object Tracking function.
Object Index
(ObjectIndex.dll)
Disk space is less than 500 MB. The storage space for Object Index gets low. Change to a new path with at least 500 MB available space.
Advanced Motion Detection
(GeovideoProcess.dll)
Sensitivity level must be equal or less than 10 for each region Over 10 regions are set with the same sensitivity
level.
Decrease the number of regions set with the same sensitivity
level.
Object Monitor
(GeoObjectMonitor.dll)
doesn't set lost region The "Accept" option is enabled, but the Missing
Object function has not been set up.
Set up the Missing Object function or disable the Accept option.
Object Monitor
(GeoObjectMonitor.dll)
Selection "Maximum size" is less than
"Minimum size"
The setup of Max Size is close to or less than that of
Min Size.
Ensure Max Size is bigger than Min Size.
Object Monitor
(GeoObjectMonitor.dll)
Defined region too small, Please
try again
The defined region is too small to detect. Enlarge the defined region.
Scene Change Detection
(GeoVideoProcess.dll)
set delay time between 3~1800 The set delay time is out of valid range. Set the delay time between 3 to 1800 seconds
Privacy Mask
(GeoVideoProcess.dll)
Maximum Value for Mask
Region reached
The regions of Privacy Mask exceed the limit. Decrease the number of regions for Privacy Mask.
Hard Disk Calculator
(HDDC.dll)
Please select Recording camera The cameras are not selected for HDD calculation. Select the cameras for HDD calculation.
Hard Disk Calculator
(HDDC.dll)
Please enter a value for test
recording time!
The test time is not entered. Enter the test time.
Hard Disk Calculator
(HDDC.dll)
Please enter a value for total
recording time!
The expected recording time is not entered. Enter the expected recording time.
Object Tracking
(GeoObjTrackAvi.dll)
No Detected Block The detecting region is not set up. Set the region or click "Cancel".
POS Application
(posserver.dll)
You must select at least one The POS setup is not complete. Select POS Device and POS Module.
POS Application
(posserver.dll)
Device is in use The selected device is in use. Select another device.
POS Application
(posserver.dll)
COM Port is in use The selected COM port is in use. Select another COM port.
POS Application
(posserver.dll)
Mapping camera is in use The selected camera is in use. Select another camera.
POS Application
(posserver.dll)
Can not find ini file of x The selected module ini. file is lost. Select the POS Module again.
POS Application
(posserver.dll)
Can not open COM x The COM port is already used by another application
when the Main System starts.
Check if the COM port is in use.
POS Application
(posserver.dll)
To align text information you must select at least one The text alignment for Camera/Time Text is not
selected.
Select the text alignment for Camera/Time Text.
POS Application
(posserver.dll)
Maximum four POS supported In non-TCP/IP mode, the GV-System only supports 4
POS systems.
To integrate more POS systems with the GV-System, use the
GV-Data Capture V2E for LAN communication.
POS Application
(posserver.dll)
Can't find Keypro No USB dongle has been detected. Ensure the USB dongle is inserted properly.
POS Application
(posserver.dll)
The frame rate is too low The POS data written per second cannot be fully
displayed on the screen so that some text are
abandoned.
Minimize the font size or increase the frames.
POS Application
(posserver.dll)
COM Port Error: Please check COM Port Device. The COM port device is removed while it is still in
use.
Ensure the port device is properly connected.
POS Application
(posserver.dll)
ERROR_CODE The unknown error messages appear. Send the error messages to the GeoVision Tech Support Dept
for further assistance.
POS Application
(posserver.dll)
Local DDNS server is not available DDNS Server cannot be located. Verify the setting of server name or IP address.
POS Application
(posserver.dll)
Server return error The Device Name is incorrect. Ensure the setup of Device Name in the Data Capture V2E
matches that in the GV-System.
POS Application
(posserver.dll)
Unable to login to x The entered ID and password are incorrect. Verify the ID and password.
Viewlog.exe Could not start print job The printer driver is not installed. Install the printer driver.
ViewLog
(Viewlog.exe)
Maximum 7 days may be selected. You've exceeded the time
range
The search time is out of valid range. 1. Ensure the entered start and end time are not the same.
2. Set the time range within 7 days.
ViewLog
(Viewlog.exe)
Can't deselect the current active camera The currently focused camera is not selected. Select the currently focused camera.
ViewLog
(Viewlog.exe)
The file is unsupport image format The format of the picture used to replace the blue
screen is incorrect.
Use the *.bmp file only.
ViewLog
(Viewlog.exe)
Time frame overlapping comflict The selected time periods for backup overlap each
other.
The entered time periods for backup cannot overlap.
ViewLog
(Viewlog.exe)
Please enter IP address When an Address Book is added, the "New Server"
option is clicked before any server information is
Enter the IP first.
ViewLog
(Viewlog.exe)
Unable to connect to server. Please verify its current IP address
and port number
The entered IP of Remote ViewLog is incorrect. Ensure the IP is correct.
ViewLog
(Viewlog.exe)
All Channels were disconnected The CMS Server is disconnected. Reconnect to the CMS Server.
Water Mark Proof
(WMProof.exe)
Can't get the Data of Image in the AVI File! The file type cannot be identified. Install codec.
Water Mark Proof
(WMProof.exe)
This is Unknown Error, when open AVI File
(XXX\EventXXX.avi)
The file type cannot be identified. 1. Install codec.
2. Run the AVI Repair Application to repair the file.
Hot Swap HDD Tool
(MediaManTools.exe)
Designated recording path exists. Please remove it first. The recording path is being changed when the drive
is specified for recording.
Select the "Remove from the Recording Path" option and then
change the recording path.
Hot Swap HDD Tool
(MediaManTools.exe)
Can't unmount. Current recording path is being used by
Multicam.
The recording path is being changed while the
recording is in progress.
Stop recoridng and then change the recording path.
Hot Swap HDD Tool
(MediaManTools.exe)
Can't remove the last recording path. The last recording path is being deleted. Add another recording path and then delete the previous
recording path.
Backup System
(DMBackup500.exe)
There are no camera selected for backup. The "OK" option is clicked without selecting any
cameras.
Select the cameras for backup.
Backup System
(DMBackup500.exe)
The selected backup date range is invalid The start and end time for backup are incorrectly
entered.
Enter the correct start and end time.