Lampiran Distribusi Frekuensi

Lampiran Distribusi Frekuensi
Frequencies
x1.1
N
Valid
Missing
100
0
Statistics
x1.2
100
0
x1.3
x1.4
100
0
x1.5
100
0
100
0
Frequency Table
x1.1
Frequency
Valid
2.00
3.00
4.00
5.00
Total
1
26
63
10
100
Percent
1.0
26.0
63.0
10.0
100.0
Valid Percent
1.0
26.0
63.0
10.0
100.0
Cumulative
Percent
1.0
27.0
90.0
100.0
x1.2
Valid
3.00
4.00
5.00
Total
Frequency
22
72
6
100
Percent
22.0
72.0
6.0
100.0
Valid Percent
22.0
72.0
6.0
100.0
Cumulative
Percent
22.0
94.0
100.0
x1.3
Frequency
Valid
2.00
3.00
4.00
5.00
Total
3
21
50
26
100
Percent
3.0
21.0
50.0
26.0
100.0
Valid Percent
3.0
21.0
50.0
26.0
100.0
Cumulative
Percent
3.0
24.0
74.0
100.0
x1.4
Valid
3.00
4.00
5.00
Total
Frequency
25
69
6
100
Percent
25.0
69.0
6.0
100.0
Valid Percent
25.0
69.0
6.0
100.0
Cumulative
Percent
25.0
94.0
100.0
x1.5
Valid
3.00
4.00
5.00
Total
Frequency
19
68
13
100
Percent
19.0
68.0
13.0
100.0
Valid Percent
19.0
68.0
13.0
100.0
Cumulative
Percent
19.0
87.0
100.0
Frequencies
x2.1
N
Valid
Missing
100
0
Statistics
x2.2
100
0
x2.3
x2.4
100
0
x2.5
100
0
100
0
Frequency Table
x2.1
Valid
3.00
4.00
5.00
Total
Frequency
25
73
2
100
Percent
25.0
73.0
2.0
100.0
Valid Percent
25.0
73.0
2.0
100.0
Cumulative
Percent
25.0
98.0
100.0
x2.2
Frequency
Valid
2.00
3.00
4.00
5.00
Total
3
17
76
4
100
Percent
3.0
17.0
76.0
4.0
100.0
Valid Percent
3.0
17.0
76.0
4.0
100.0
Cumulative
Percent
3.0
20.0
96.0
100.0
x2.3
Frequency
Valid
2.00
3.00
4.00
5.00
Total
2
21
47
30
100
Percent
2.0
21.0
47.0
30.0
100.0
Valid Percent
2.0
21.0
47.0
30.0
100.0
Cumulative
Percent
2.0
23.0
70.0
100.0
x2.4
Valid
3.00
4.00
5.00
Total
Frequency
22
67
11
100
Percent
22.0
67.0
11.0
100.0
Valid Percent
22.0
67.0
11.0
100.0
Cumulative
Percent
22.0
89.0
100.0
x2.5
Valid
3.00
4.00
5.00
Total
Frequency
20
72
8
100
Percent
20.0
72.0
8.0
100.0
Valid Percent
20.0
72.0
8.0
100.0
Cumulative
Percent
20.0
92.0
100.0
Frequencies
x3.1
N
Valid
Missing
x3.2
100
0
Statistics
x3.3
100
100
0
0
x3.4
x3.5
100
0
x3.6
100
0
Frequency Table
x3.1
Valid
3.00
4.00
5.00
Total
Frequency
25
58
17
100
Percent
25.0
58.0
17.0
100.0
Valid Percent
25.0
58.0
17.0
100.0
Cumulative
Percent
25.0
83.0
100.0
x3.2
Frequency
Valid
2.00
3.00
4.00
5.00
Total
1
17
72
10
100
Percent
1.0
17.0
72.0
10.0
100.0
Valid Percent
1.0
17.0
72.0
10.0
100.0
Cumulative
Percent
1.0
18.0
90.0
100.0
x3.3
Frequency
Valid
2.00
3.00
4.00
5.00
Total
2
22
59
17
100
Percent
2.0
22.0
59.0
17.0
100.0
Valid Percent
2.0
22.0
59.0
17.0
100.0
Cumulative
Percent
2.0
24.0
83.0
100.0
x3.4
Valid
3.00
4.00
5.00
Total
Frequency
22
58
20
100
Percent
22.0
58.0
20.0
100.0
Valid Percent
22.0
58.0
20.0
100.0
Cumulative
Percent
22.0
80.0
100.0
100
0
x3.5
Valid
3.00
4.00
5.00
Total
Frequency
19
69
12
100
Percent
19.0
69.0
12.0
100.0
Valid Percent
19.0
69.0
12.0
100.0
Cumulative
Percent
19.0
88.0
100.0
x3.6
Valid
3.00
4.00
5.00
Total
Frequency
22
67
11
100
Percent
22.0
67.0
11.0
100.0
Valid Percent
22.0
67.0
11.0
100.0
Cumulative
Percent
22.0
89.0
100.0
Frequencies
x4.1
N
Valid
Missing
x4.2
100
0
Statistics
x4.3
100
100
0
0
x4.4
x4.5
100
0
x4.6
100
0
Frequency Table
x4.1
Valid
3.00
4.00
5.00
Total
Frequency
12
77
11
100
Percent
12.0
77.0
11.0
100.0
Valid Percent
12.0
77.0
11.0
100.0
Cumulative
Percent
12.0
89.0
100.0
x4.2
Frequency
Valid
2.00
3.00
4.00
5.00
Total
1
10
66
23
100
Percent
1.0
10.0
66.0
23.0
100.0
Valid Percent
1.0
10.0
66.0
23.0
100.0
Cumulative
Percent
1.0
11.0
77.0
100.0
x4.3
Valid
3.00
4.00
5.00
Total
Frequency
11
67
22
100
Percent
11.0
67.0
22.0
100.0
Valid Percent
11.0
67.0
22.0
100.0
Cumulative
Percent
11.0
78.0
100.0
x4.4
Frequency
Valid
2.00
3.00
4.00
5.00
Total
1
14
79
6
100
Percent
1.0
14.0
79.0
6.0
100.0
Valid Percent
1.0
14.0
79.0
6.0
100.0
Cumulative
Percent
1.0
15.0
94.0
100.0
100
0
x4.5
Valid
3.00
4.00
5.00
Total
Frequency
13
54
33
100
Percent
13.0
54.0
33.0
100.0
Valid Percent
13.0
54.0
33.0
100.0
Cumulative
Percent
13.0
67.0
100.0
x4.6
Frequency
Valid
2.00
3.00
4.00
5.00
Total
2
14
75
9
100
Percent
2.0
14.0
75.0
9.0
100.0
Valid Percent
2.0
14.0
75.0
9.0
100.0
Cumulative
Percent
2.0
16.0
91.0
100.0
Frequencies
x5.1
N
Valid
Missing
100
0
Statistics
x5.2
100
0
x5.3
x5.4
100
0
x5.5
100
0
100
0
Frequency Table
x5.1
Frequency
Valid
2.00
3.00
4.00
5.00
Total
2
26
60
12
100
Percent
2.0
26.0
60.0
12.0
100.0
Valid Percent
2.0
26.0
60.0
12.0
100.0
Cumulative
Percent
2.0
28.0
88.0
100.0
x5.2
Valid
3.00
4.00
5.00
Total
Frequency
17
77
6
100
Percent
17.0
77.0
6.0
100.0
Valid Percent
17.0
77.0
6.0
100.0
Cumulative
Percent
17.0
94.0
100.0
x5.3
Frequency
Valid
2.00
3.00
4.00
5.00
Total
3
26
52
19
100
Percent
3.0
26.0
52.0
19.0
100.0
Valid Percent
3.0
26.0
52.0
19.0
100.0
Cumulative
Percent
3.0
29.0
81.0
100.0
x5.4
Frequency
Valid
2.00
3.00
4.00
5.00
Total
1
18
76
5
100
Percent
1.0
18.0
76.0
5.0
100.0
Valid Percent
1.0
18.0
76.0
5.0
100.0
Cumulative
Percent
1.0
19.0
95.0
100.0
x5.5
Valid
3.00
4.00
5.00
Total
Frequencies
Frequency
23
72
5
100
Percent
23.0
72.0
5.0
100.0
Valid Percent
23.0
72.0
5.0
100.0
Cumulative
Percent
23.0
95.0
100.0
y1.1
N
Valid
Missing
100
0
Statistics
y1.2
100
0
y1.3
y1.4
100
0
y1.5
100
0
100
0
Frequency Table
y1.1
Frequency
Valid
2.00
3.00
4.00
Total
2
27
71
100
Percent
2.0
27.0
71.0
100.0
Valid Percent
2.0
27.0
71.0
100.0
Cumulative
Percent
2.0
29.0
100.0
y1.2
Frequency
Valid
2.00
3.00
4.00
5.00
Total
2
17
78
3
100
Percent
2.0
17.0
78.0
3.0
100.0
Valid Percent
2.0
17.0
78.0
3.0
100.0
Cumulative
Percent
2.0
19.0
97.0
100.0
y1.3
Frequency
Valid
2.00
3.00
4.00
5.00
Total
3
20
44
33
100
Percent
3.0
20.0
44.0
33.0
100.0
Valid Percent
3.0
20.0
44.0
33.0
100.0
Cumulative
Percent
3.0
23.0
67.0
100.0
y1.4
Valid
3.00
4.00
5.00
Total
Frequency
21
70
9
100
Percent
21.0
70.0
9.0
100.0
Valid Percent
21.0
70.0
9.0
100.0
Cumulative
Percent
21.0
91.0
100.0
y1.5
Valid
3.00
4.00
5.00
Total
Frequency
22
67
11
100
LAMPIRAN UJI VALIDITAS
Percent
22.0
67.0
11.0
100.0
Valid Percent
22.0
67.0
11.0
100.0
Cumulative
Percent
22.0
89.0
100.0
Correlations
Correlations
x1.2
1
.527**
.000
x1.1
x1.1
Pearson Correlation
Sig. (2-tailed)
x1.3
.533**
.000
x1.4
.459**
.000
x1.5
.379**
.000
reliability
.774**
.000
x1.2
N
Pearson Correlation
Sig. (2-tailed)
100
.527**
.000
100
1
100
.383**
.000
100
.680**
.000
100
.565**
.000
100
.800**
.000
x1.3
N
Pearson Correlation
Sig. (2-tailed)
100
.533**
.000
100
.383**
.000
100
1
100
.319**
.001
100
.415**
.000
100
.752**
.000
x1.4
N
Pearson Correlation
Sig. (2-tailed)
100
.459**
.000
100
.680**
.000
100
.319**
.001
100
1
100
.437**
.000
100
.730**
.000
x1.5
N
Pearson Correlation
Sig. (2-tailed)
100
.379**
.000
100
.565**
.000
100
.415**
.000
100
.437**
.000
100
1
100
.725**
.000
reliability
N
Pearson Correlation
Sig. (2-tailed)
100
.774**
.000
100
.800**
.000
100
.752**
.000
100
.730**
.000
100
.725**
.000
100
1
N
100
**. Correlation is significant at the 0.01 level (2-tailed).
100
100
100
100
100
Correlations
Correlations
x2.1
x2.2
.421**
.000
x2.3
.564**
.000
x2.4
.437**
.000
100
.421**
.000
100
1
100
.215*
.031
100
.259**
.009
100
.419**
.000
100
.625**
.000
N
Pearson Correlation
Sig. (2-tailed)
100
.564**
.000
100
.215*
.031
100
1
100
.314**
.001
100
.395**
.000
100
.754**
.000
x2.4
N
Pearson Correlation
Sig. (2-tailed)
100
.437**
.000
100
.259**
.009
100
.314**
.001
100
1
100
.368**
.000
100
.660**
.000
x2.5
N
Pearson Correlation
Sig. (2-tailed)
100
.426**
.000
100
.419**
.000
100
.395**
.000
100
.368**
.000
100
1
100
.717**
.000
responsiveness
N
Pearson Correlation
Sig. (2-tailed)
100
.786**
.000
100
.625**
.000
100
.754**
.000
100
.660**
.000
100
.717**
.000
100
1
100
100
100
100
100
x2.1
Pearson Correlation
Sig. (2-tailed)
x2.2
N
Pearson Correlation
Sig. (2-tailed)
x2.3
N
100
*. Correlation is significant at the 0.05 level (2-tailed).
Correlations
x2.5
responsiveness
.426**
.786**
.000
.000
Correlations
x3.1
x3.2
.404**
.000
x3.3
.533**
.000
x3.4
.452**
.000
x3.5
.491**
.000
x3.6
.500**
.000
assurance
.762**
.000
100
.404**
.000
100
1
100
.487**
.000
100
.473**
.000
100
.605**
.000
100
.549**
.000
100
.768**
.000
N
Pearson Correlation
Sig. (2-tailed)
100
.533**
.000
100
.487**
.000
100
1
100
.382**
.000
100
.250*
.012
100
.418**
.000
100
.702**
.000
x3.4
N
Pearson Correlation
Sig. (2-tailed)
100
.452**
.000
100
.473**
.000
100
.382**
.000
100
1
100
.443**
.000
100
.569**
.000
100
.743**
.000
x3.5
N
Pearson Correlation
Sig. (2-tailed)
100
.491**
.000
100
.605**
.000
100
.250*
.012
100
.443**
.000
100
1
100
.585**
.000
100
.730**
.000
x3.6
N
Pearson Correlation
Sig. (2-tailed)
100
.500**
.000
100
.549**
.000
100
.418**
.000
100
.569**
.000
100
.585**
.000
100
1
100
.795**
.000
assurance
N
Pearson Correlation
Sig. (2-tailed)
100
.762**
.000
100
.768**
.000
100
.702**
.000
100
.743**
.000
100
.730**
.000
100
.795**
.000
100
1
100
100
100
100
100
100
x3.1
Pearson Correlation
Sig. (2-tailed)
x3.2
N
Pearson Correlation
Sig. (2-tailed)
x3.3
N
100
Correlations
Correlations
x4.2
x4.3
.457**
-.033
.000
.745
x4.1
x4.4
.604**
.000
x4.5
.586**
.000
x4.6
.300**
.002
emphaty
.717**
.000
100
.142
.159
100
.422**
.000
100
.614**
.000
100
.243*
.015
100
.745**
.000
100
.142
.159
100
1
100
.078
.442
100
.159
.115
100
.290**
.003
100
.426**
.000
100
.604**
.000
100
.422**
.000
100
.078
.442
100
1
100
.386**
.000
100
.345**
.000
100
.688**
.000
N
Pearson Correlation
Sig. (2-tailed)
100
.586**
.000
100
.614**
.000
100
.159
.115
100
.386**
.000
100
1
100
.219*
.029
100
.773**
.000
x4.6
N
Pearson Correlation
Sig. (2-tailed)
100
.300**
.002
100
.243*
.015
100
.290**
.003
100
.345**
.000
100
.219*
.029
100
1
100
.598**
.000
emphaty
N
Pearson Correlation
Sig. (2-tailed)
100
.717**
.000
100
.745**
.000
100
.426**
.000
100
.688**
.000
100
.773**
.000
100
.598**
.000
100
1
100
100
100
100
100
100
x4.1
Pearson Correlation
Sig. (2-tailed)
x4.2
N
Pearson Correlation
Sig. (2-tailed)
100
.457**
.000
100
1
x4.3
N
Pearson Correlation
Sig. (2-tailed)
100
-.033
.745
x4.4
N
Pearson Correlation
Sig. (2-tailed)
x4.5
N
100
Correlations
x5.1
x5.1
Pearson Correlation
Sig. (2-tailed)
Correlations
x5.2
1
.558**
.000
x5.3
.466**
.000
x5.4
.286**
.004
x5.5
.515**
.000
tangible
.760**
.000
x5.2
N
Pearson Correlation
Sig. (2-tailed)
100
.558**
.000
100
1
100
.391**
.000
100
.446**
.000
100
.474**
.000
100
.724**
.000
x5.3
N
Pearson Correlation
Sig. (2-tailed)
100
.466**
.000
100
.391**
.000
100
1
100
.488**
.000
100
.585**
.000
100
.808**
.000
x5.4
N
Pearson Correlation
Sig. (2-tailed)
100
.286**
.004
100
.446**
.000
100
.488**
.000
100
1
100
.537**
.000
100
.697**
.000
x5.5
N
Pearson Correlation
Sig. (2-tailed)
100
.515**
.000
100
.474**
.000
100
.585**
.000
100
.537**
.000
100
1
100
.805**
.000
tangible
N
Pearson Correlation
Sig. (2-tailed)
100
.760**
.000
100
.724**
.000
100
.808**
.000
100
.697**
.000
100
.805**
.000
100
1
N
100
100
100
100
100
100
Correlations
y1.1
y1.2
.495**
.000
y1.3
.548**
.000
y1.4
.493**
.000
y1.5
.443**
.000
kepuasan
.808**
.000
100
.495**
.000
100
1
100
.282**
.005
100
.257**
.010
100
.571**
.000
100
.679**
.000
N
Pearson Correlation
Sig. (2-tailed)
100
.548**
.000
100
.282**
.005
100
1
100
.369**
.000
100
.304**
.002
100
.753**
.000
y1.4
N
Pearson Correlation
Sig. (2-tailed)
100
.493**
.000
100
.257**
.010
100
.369**
.000
100
1
100
.354**
.000
100
.667**
.000
y1.5
N
Pearson Correlation
Sig. (2-tailed)
100
.443**
.000
100
.571**
.000
100
.304**
.002
100
.354**
.000
100
1
100
.714**
.000
kepuasan
N
Pearson Correlation
Sig. (2-tailed)
100
.808**
.000
100
.679**
.000
100
.753**
.000
100
.667**
.000
100
.714**
.000
100
1
N
100
100
100
100
100
100
y1.1
Pearson Correlation
Sig. (2-tailed)
y1.2
N
Pearson Correlation
Sig. (2-tailed)
y1.3
HASIL UJI RELIABILITAS
Reliability
Scale: ALL VARIABLES
Case Processing Summary
N
%
Cases
Valid
100
100.0
Excludeda
0
.0
Total
100
100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha
N of Items
.801
5
x1.1
x1.2
x1.3
x1.4
x1.5
x1.1
x1.2
x1.3
x1.4
x1.5
Item Statistics
Mean
Std. Deviation
3.8200
.60935
3.8400
.50692
3.9900
.77192
3.8100
.52599
3.9400
.56533
Scale Mean if Item

Deleted
15.5800
15.5600
15.4100
15.5900
15.4600
N
100
100
100
100
100
Item-Total Statistics
Scale Variance if
Corrected Item- Cronbach's Alpha if
Item Deleted
Total Correlation
Item Deleted
3.317
.623
.751
3.501
.692
.738
3.052
.527
.798
3.618
.588
.764
3.544
.567
.769
Reliability
N
%
Cases
Valid
100
100.0
a
Excluded
0
.0
Total
100
100.0
procedure.
Cronbach's Alpha
N of Items
.737
5
x2.1
x2.2
x2.3
x2.4
x2.5
x2.1
x2.2
x2.3
x2.4
x2.5
Item Statistics
Mean
Std. Deviation
3.7700
.46829
3.8100
.54486
4.0500
.77035
3.8900
.56667
3.8800
.51796
Scale Mean if Item

Deleted
15.6300
15.5900
15.3500
15.5100
15.5200
N
100
100
100
100
100
Scale Variance if
Item Deleted
Total Correlation
Item Deleted
2.862
.669
.644
3.052
.416
.721
2.371
.496
.712
2.939
.453
.708
2.899
.553
.675
Reliability
N
%
Cases
Valid
100
100.0
Excludeda
0
.0
Total
100
100.0
procedure.
Cronbach's Alpha
N of Items
.840
6
x3.1
x3.2
x3.3
x3.4
x3.5
x3.6
x3.1
x3.2
x3.3
x3.4
x3.5
x3.6
Item Statistics
Mean
Std. Deviation
3.9200
.64636
3.9100
.55222
3.9100
.68306
3.9800
.65103
3.9300
.55514
3.8900
.56667
Scale Mean if Item

Deleted
19.6200
19.6300
19.6300
19.5600
19.6100
19.6500
N
100
100
100
100
100
100
Scale Variance if
Item Deleted
Total Correlation
Item Deleted
5.208
.630
.812
5.468
.662
.807
5.326
.536
.833
5.259
.603
.818
5.574
.611
.816
5.341
.695
.800
Reliability
N
%
Cases
Valid
100
100.0
Excludeda
0
.0
Total
100
100.0
procedure.
Cronbach's Alpha
N of Items
.735
6
x4.1
x4.2
x4.3
x4.4
x4.5
x4.6
x4.1
x4.2
x4.3
x4.4
x4.5
x4.6
Item Statistics
Mean
Std. Deviation
3.9900
.48189
4.1100
.60126
4.1100
.56667
3.9000
.48200
4.2000
.65134
3.9100
.55222
Scale Mean if Item

Deleted
20.2300
20.1100
20.1100
20.3200
20.0200
20.3100
N
100
100
100
100
100
100
Scale Variance if
Item Deleted
Total Correlation
Item Deleted
3.553
.581
.672
3.230
.578
.664
4.099
.183
.776
3.614
.542
.681
3.050
.600
.655
3.691
.398
.718
Reliability
N
%
Cases
Valid
100
100.0
a
Excluded
0
.0
Total
100
100.0
procedure.
Cronbach's Alpha
N of Items
.806
5
x5.1
x5.2
x5.3
x5.4
x5.5
x5.1
x5.2
x5.3
x5.4
x5.5
Item Statistics
Mean
Std. Deviation
3.8200
.65721
3.8900
.46915
3.8700
.74745
3.8500
.50000
3.8200
.50010
Scale Mean if Item

Deleted
15.4300
15.3600
15.3800
15.4000
15.4300
N
100
100
100
100
100
Scale Variance if
Item Deleted
Total Correlation
Item Deleted
3.056
.578
.775
3.546
.594
.773
2.723
.622
.769
3.535
.548
.782
3.298
.698
.743
Reliability
N
%
Cases
Valid
100
100.0
Excludeda
0
.0
Total
100
100.0
procedure.
Cronbach's Alpha
N of Items
.758
5
y1.1
y1.2
y1.3
y1.4
y1.5
y1.1
y1.2
y1.3
y1.4
y1.5
Item Statistics
Mean
Std. Deviation
3.6900
.50642
3.8200
.50010
4.0700
.80723
3.8800
.53711
3.8900
.56667
Scale Mean if Item

Deleted
15.6600
15.5300
15.2800
15.4700
15.4600
N
100
100
100
100
100
Scale Variance if
Item Deleted
Total Correlation
Item Deleted
3.015
.695
.665
3.302
.517
.721
2.567
.492
.754
3.262
.486
.729
3.099
.537
.711
UJI ASUMSI
UJI MULTIKOLINEARITAS
Coefficientsa
Model
Collinearity Statistics
Tolerance
VIF
1
reliability
.150
6.665
responsiveness
.186
5.368
assurance
.177
5.643
emphaty
.671
1.491
tangible
.269
3.718
a. Dependent Variable: kepuasan
UJI HETEROKEDASTISITAS
Correlations
Spearman's
rho
reliability
reliability responsiveness assurance emphaty tangible

1.000
.792**
.828**
.534**
.725**
Correlation
Coefficient
Sig. (2-tailed)
.
N
100
responsiveness Correlation
.792**
Coefficient
Sig. (2-tailed)
.000
N
100
assurance
Correlation
.828**
Coefficient
Sig. (2-tailed)
.000
N
100
emphaty
Correlation
.534**
Coefficient
Sig. (2-tailed)
.000
N
100
tangible
Correlation
.725**
Coefficient
Sig. (2-tailed)
.000
N
100
Standardized
Correlation
-.125
Residual
Coefficient
Sig. (2-tailed)
.217
N
100
Standardized
Residual
-.125
.000
100
1.000
.000
100
.760**
.000
100
.349**
.000
100
.676**
.217
100
.001
.
100
.760**
.000
100
1.000
.000
100
.512**
.000
100
.676**
.995
100
-.041
.000
100
.349**
.
100
.512**
.000
100
1.000
.000
100
.312**
.685
100
.131
.000
100
.676**
.000
100
.676**
.
100
.312**
.002
100
1.000
.192
100
-.117
.000
100
.001
.000
100
-.041
.002
100
.131
.
100
-.117*
.230
100
1.000
.995
100
.685
100
.192
100
.230
100
.
100
UJI NORMALITAS
One-Sample Kolmogorov-Smirnov Test
N
Normal Parametersa,b
Most Extreme Differences
Kolmogorov-Smirnov Z
Asymp. Sig. (2-tailed)
a. Test distribution is Normal.
b. Calculated from data.
Mean
Std. Deviation
Absolute
Positive
Negative
Standardized
Residual
100
.0000000
.97442031
.273
.192
-.273
2.730
.000
ANALISIS REGRESI LINIER BERGANDA
Regression
kepuasan
reliability
responsiveness
assurance
emphaty
tangible
Descriptive Statistics
Mean
Std. Deviation
19.3500
2.11953
19.4000
2.25182
19.4000
2.03505
23.5400
2.73555
24.2200
2.20000
19.2500
2.19446
N
100
100
100
100
100
100
Correlations
kepuasan reliability responsiveness assurance emphaty tangible
Pearson Correlation kepuasan
1.000
.904
.916
.883
.284
.880
reliability
.904
1.000
.849
.875
.410
.822
responsiveness
.916
.849
1.000
.852
.201
.805
assurance
.883
.875
.852
1.000
.400
.773
emphaty
.284
.410
.201
.400
1.000
.189
tangible
.880
.822
.805
.773
.189
1.000
Sig. (1-tailed)
kepuasan
.
.000
.000
.000
.002
.000
reliability
.000
.
.000
.000
.000
.000
responsiveness
.000
.000
.
.000
.022
.000
assurance
.000
.000
.000
.
.000
.000
emphaty
.002
.000
.022
.000
.
.030
tangible
.000
.000
.000
.000
.030
.
N
kepuasan
100
100
100
100
100
100
reliability
100
100
100
100
100
100
responsiveness
100
100
100
100
100
100
assurance
100
100
100
100
100
100
emphaty
100
100
100
100
100
100
tangible
100
100
100
100
100
100
Variables Entered/Removedb
Model
Variables
Variables Entered
Removed
Method
1
tangible, emphaty,
. Enter
responsiveness,
assurance,
reliabilitya
a. All requested variables entered.
b. Dependent Variable: kepuasan
dim
ens
ion
Model Summaryb
Model
Std. Error of the

R Square
Adjusted R Square
Estimate
1
.961a
.924
.919
.60146
a. Predictors: (Constant), tangible, emphaty, responsiveness, assurance,
reliability
R
Dim
ensi
on0
Model
1
Regression
Residual
Sum of Squares
410.745
34.005
Total
444.750
ANOVAb
df
5
94
Mean Square
82.149
.362
F
227.084
Sig.
.000a
99
a. Predictors: (Constant), tangible, emphaty, responsiveness, assurance, reliability

Coefficientsa
Model
(Constant)
reliability
responsiveness
assurance
emphaty
tangible
a. Dependent Variable: kepuasan
Unstandardized Coefficients
B
Std. Error
-.237
.879
.213
.377
.126
.001
.267
.069
.069
.052
.034
.053
Standardized
Coefficients
Beta
.226
.362
.163
.001
.276
Sig.
-.270
.788
3.074
5.477
2.406
.036
5.025
.003
.000
.018
.971
.000

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LAMPIRAN UJI VALIDITAS

HASIL UJI RELIABILITAS

Scale Mean if Item

Scale Mean if Item

Scale Mean if Item

Scale Mean if Item

Scale Mean if Item

Scale Mean if Item

reliability responsiveness assurance emphaty tangible

ANALISIS REGRESI LINIER BERGANDA

Std. Error of the

a. Predictors: (Constant), tangible, emphaty, responsiveness, assurance, reliability

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