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System Board

Error
Number Error Message Action to be taken
2000-0111
ePSA: CPU (d): (s) exception
occurred
Flash the latest BIOS and
retry the diagnostics.
2000-0112
ePSA: CPU (d) - machine check
exception detected
Flash the latest BIOS and
retry the diagnostics.
2000-0212
ePSA: System board - CMOS,
Location = (x), Expected = (x),
Found = (x)
Flash the latest BIOS and
retry the diagnostics.
2000-0213
ePSA: System board - CMOS
battery failure detected
Flash the latest BIOS and
retry the
diagnostics.Reseat
CMOS battery
2000-0221
ePSA: Timer - Interval timer not
functional
Flash the latest BIOS and
retry the diagnostics.
2000-232 Reserved
2000-0233
ePSA: System board - RTC
'seconds' count is not updating
Flash the latest BIOS and
retry the diagnostics.


2000-0234
ePSA: System board - HPET (d),
incorrect time period. Expected =
(d), Found = (d)
Flash the latest BIOS and
retry the diagnostics.
2000-0235 Reserved
2000-0241 ePSA: BIOS - A20 gate not enabled
Flash the latest BIOS and
retry the diagnostics.
2000-0242
ePSA: System board - Interrupt
controller, IRQ = (d): (s) not
detected
Flash the latest BIOS and
retry the diagnostics.

Touchpad (portables)
Error
Number Error Message Action to be taken
2000-0313
ePSA: Touchpad - pointing
stick/touchpad not detected
TSS: Power down
system. Flash latest BIOS

DSP: Power down
system, reconnect
touchpad and retry the
diagnostics. If problem
persists flash latest BIOS.

Cables (All Systems)
Error
Number Error Message Action to be taken
2000-0411 Reserved
2000-0412 Reserved
2000-0413 Reserved
2000-0414 Reserved
2000-0415
ePSA: Cables - Check the following
cables (s)
Re-flash latest BIOS
Check the cable(s)
specified in the error
message. Retry the
diagnostics. If no error
occurs then its a cable
or connector issue.
2000-8415
ePSA: Cables - BIOS reports no
testable cables
The system may not
have any testable cables.
Check latest BIOS

Boot Path (All non-eEFI systems)
Error
Number Error Message Action to be taken
2000 -8165
ePSA: OS - MBR code is unknown,
possibly infected by a virus
Run anti-virus software
on the system.
Update or re-install OS
2000 -8166 ePSA: OS - Detected virus (s)
Run anti-virus software
on the system.

Hard Drive (All Systems)
Error
Number Error Message Action to be taken
2000-0141
ePSA: Hard Drive - no drive
detected
Power down system;
reconnect hard drive to
the System Board. Rerun
the diagnostic. If no
error occurs then it's a
cable or connector issue.
Reflash latest BIOS.
Reflash latest BIOS.
2000-0142
ePSA: Hard Drive (d) - S/N (s), self
test unsuccessful. Status = (x)
Power down system;
reconnect hard drive
from system board.
Rerun the diagnostic. If
no error occurs then its
a cable or connector
issue.
Reflash latest BIOS.
2000-0143 Reserved
2000-0144 Reserved
2000-0145
ePSA: Hard Drive (d) : S/N (s) - self
test did not complete
Power down system;
reconnect hard drive
from System Board.
Rerun the diagnostic. If
no error occurs then its
a cable or connector
issue.
Reflash latest BIOS.
2000-0146
ePSA: Hard Drive (n): S/N (s) - self
test log contains previous errors
Power down system;
reconnect hard drive to
system board. Rerun the
diagnostic. If no error
occurs then its a cable
or connector issue
Reflash latest BIOS.
2000-0148 Reserved
2000-0149 Reserved
2000-0150
ePSA: Hard Drive - No drive
detected.
User Error
Warning message but
cabling or connectivity
may be an issue.
Reflash latest BIOS.
2000-0151
ePSA: Hard Drive (d): S/N (s) -
incorrect status: (x) - (s)
User Error
Re-run the test
Check cables and
connections
Reflash latest BIOS.

Optical Drive (All Systems)
Error
Number Error Message Action to be taken
2000-0147
ePSA: Optical Drive (d) - self test --
(s)
User Error
Reconnect optical drive
into system board.
Rerun the diagnostic. If
no error occurs then it's
a cable or connector
issue.
Re-flash latest BIOS.
2000-0152
ePSA: Optical Drive (d): - incorrect
status: (x) (s)
User Error
Re-run the test
Re-flash latest BIOS
Re-seat OD to system
board.

Video Card (All Systems)
Error
Number Error Message Action to be taken
2000-0331
ePSA: Video controller - no video
controller detected
TSS:
Power down system,
check latest BIOS. Retry
the diagnostics.

DSP:
Power down system,
disconnect and
reconnect
LCD cable. Retry the
diagnostics. If no error
occurs then its a cable
or connector issue.
If problem persists,
check latest BIOS
2000-0332
ePSA: Video memory -Video
memory integrity test discrepancy
Flash latest BIOS latest
BIOS. Retry the
diagnostics.
2000-0333

ePSA: Video - User provided no
input for graphics test
Possibly User error. If
not flash latest BIOS and
retry diagnostic
2000-0334
ePSA: Video - user reported the
patterns were not displayed
Possibly User error. If
not flash latest BIOS and
retry diagnostic

Notebook Panel (Portables)
Error
Number Error Message Action to be taken
2000-0321
ePSA: LCD EDID - unable to access
EDID EEPROM
Flash latest BIOS and
retry diagnostic
2000-0322
ePSA: LCD panel - unable to
modify brightness
Flash latest BIOS and
retry diagnostic
2000-0323 Reserved
2000-0324
ePSA: LCD panel - user reported
LCD BIST colors were not
displayed
Possibly User Error. If
not flash latest BIOS and
retry diagnostic
2000-0325
ePSA: LCD panel - user provided
no input for LCD BIST
Possibly User Error. If
not flash latest BIOS and
retry diagnostic
2000-0326
ePSA: LCD panel - unable to turn
lamp on or off
Flash latest BIOS and
retry diagnostic
2000-0327
ePSA: LCD panel - unable to use
BIOS interface
Flash latest BIOS and
retry diagnostic
2000-0328
ePSA: LCD panel - unable to
detect variance in ambient light
sensor
Flash latest BIOS and
retry diagnostic

Battery (Portables)
Error
Number Error Message Action to be taken
2000-0131
ePSA: Battery - The battery is not
installed
Install the battery;
Check for debris or
damaged contacts.
2000-0132
ePSA: Battery -The battery is
reaching the end of its usable life
Consider replacing
battery.
2000-0133
ePSA: Battery - The battery
cannot provide sufficient power
Check contacts, power
plug and cables; may
need to replace battery.

Charger (Portables)
Error
Number Error Message Action to be taken
2000-0134
ePSA: Charger -Charge cycles
exceeded maximum limit
Check for User Error
Re-seat the battery and
re-run the test.
Check for latest BIOS.
2000-0135
ePSA: Charger- unable to detect
charger
Check for User Error
Re-seat the battery and
re-run the test.
Check that charger is
connected to the
computer or replacing it.
Check for latest BIOS.
2000-0136
ePSA: Charger - Unexpectedly
detected charger
User Error
The charger has not
been removed as
directed remove the
charger.
Check for latest BIOS.
2000-0137
ePSA: Charger - The charger is not
supplying power
User Error
Re-seat battery.
Check for latest BIOS.
2000-0137
ePSA: Charger - Unexpected
charge condition detected
User Error
Re-seat battery.
Check for latest BIOS.

Fans (All systems)
Error
Number Error Message Action to be taken
2000-0511

ePSA: Fan - The (s) fan failed to
respond correctly
Check for latest BIOS.
Re-run the test. If the
problem persists, it may
be a faulty fan.
2000-0512
ePSA: Fan - The (s) fan is running
faster than expected
Check for latest BIOS.
Re-run the test. If the
problem persists, it may
be a faulty fan.

Memory (All systems)
Error
Number Error Message Action to be taken
2000-0123
ePSA: Memory- integrity test
discrepancy. (s)
Power down system, re-
seat memory DIMMS.
Retry ePSA, if no error
occurs then it was a
DIMM connection issue.
Check for latest BIOS.

Event Log (All systems)
Error
Number Error Message Action to be taken
2000-0251
ePSA: Event log - The log contains
failing records
Event Log provides
various BIOS and
Diagnostic events.

Thermals (Portables)
Error
Number Error Message Action to be taken
2000-0314
Thermal: The (S) reading (DC)
exceeds the thermal limit.
Check Event Log for
events related to the
system's thermal
solution: defective fans,
clogged air paths,
defective sensors.
Check for latest BIOS.
2000-0315
Sensor: The (S) reading (DC) is
lower than expected.
Event Log provides
various BIOS and
Diagnostic events.