Others secondary interaction processes as per the audit plan was followed through and where appropriate the

activities and functions were reviewed and highlighted as either as non-conformities and/or opportunities for
improvement points
1. Nonconformities
NonConformity N 1 of 4 Major Minor
epartment /
!unction"
#urchasing $tandard
%ef."
&$O'((1")((* +lause ,.4
ocument %ef." %elated &ssue / %ev.
$tatus"
+urrent
etails of
Nonconformity"
1. $upplier -valuation %ating for .uster #recision -ngineering /an )(1)-ecem0er
)(1) was incorrect 0ased on the 1uality data provided. PIC: CC Lim
2. On time delivery has not 0een defined clearly 2 monitored as some 0uyer is 0ased
on 1uantity delivered and other is 0ased on delivery date3 however on the form is
defined as line down cases. -g. /$ +omponent3 4-3 .uster.
PIC: Eguchi san/ Jennifer
%oot +ause 1. id not follow $upplier -valuation %ating 5uideline to evaluate supplier
performance.
). ifferent #&+ has their own understanding of the $upplier -valuation %ating
+orrective 4ction 1. +oncerned #&+ to follow $upplier -valuation %ating 5uideline 6$upplier 7uality
#erformance judged 0y each month for how many #%.% issued 0y &ncoming8
).1 %eview and revise the $upplier -valuation %ating 5uidelines
).) 4ll purchaser to practise/ follow the revised guidelines
NonConformity N ) of 4 Major Minor
epartment /
!unction"
+ustomer +omplaints $tandard
%ef."
&$O'((1")((* +lause *.9.)
ocument %ef." %elated &ssue / %ev.
$tatus"
+urrent
etails of
Nonconformity"
No evidence that any verification of effectiveness was carried out for customer
complaints :51-1;(1-(1 2 :51-1;(1-(). PIC: Cathrine
%oot +ause #&+ not clear a0out the re1uirements
+orrective 4ction #&+ to update customer complaints +4/ #4 effectiveness result and .ot no. verified
NonConformity N ; of 4 Major Minor
epartment /
!unction"
#roduction $tandard
%ef."
&$O'((1")((* +lause ,.9.1
ocument %ef." %elated &ssue / %ev.
$tatus"
+urrent
etails of
Nonconformity"
1. aily .ine +hec< $heet for $M= .ine ; was not completed on the 1(/>/)(1; 2
1*/>/)(1;. PIC: Govin
2. &ssue date for thawing la0el for solder paste in use at $M= .ine * running Model
?>1((-11 .ot No. ,>,,/119( was incorrect. PIC: Govin
3. $etting for $pray flu@er flu@ flow was at )1.>cc/min3 however upon verification of the
specification it was found that the setting should 0e 1(-1*cc/min. PIC: J !an
%oot +ause 1. =here are a total of 4 reports to 0e completed 0y operator daily. Aowever the
operator miss-out to fill-up one of the reports - aily .ine +hec< sheet.
2. =he leader wrongly written the date. 4ctual date should 0e 1*.(>.1; 0ut wrongly
written as ).19 am3 1,.(>.1;.6 early morning 1,.(>.1; is an off day 8
/o0 n" MB(1;** %eport date" 4s per 4udit #lan Cisit =ype" $urveillance Cisit n" )
CONFIDENTIAL ocument" 5$(;(4 &ssue n" 1; #age n" 1 of ;
;. ipping =ech miss to confirm the spec when he tune the flu@er flow to achieve good
solder 1uality. ue to the #+? design structure to achieve good soldering 1uality3 we
need to set the spray flu@er flu@ flow at upper range D1*cc/min. ?ased on the ##M data
collected 0y machine setting at )1.>cc/min will achieve 0etter result .
+orrective 4ction 1. $upervisor 2 foreman to daily monitor the recording of the chec< sheet.
2. $econd confirmation will 0e done 0y foreman/supervisor 2 a0ove3 during issuing to
production.
;.1 %eview all the individual model spray flu@er flu@ flow setting vs solder dipping ##M
result.
;.) %evise the flu@er flu@ flow specification accordingly 0ased on the solder dipping
##M result.
NonConformity N 4 of 4 Major Minor
epartment /
!unction"
+ali0ration $tandard
%ef."
&$O'((1")((* +lause ,.>
ocument %ef." %elated &ssue / %ev.
$tatus"
+urrent
etails of
Nonconformity"
1. No evidence that the push gauge used at $M= to test the glue strength was
cali0rated. PIC: "# Lo$
2. -1uipment used for !inal &nspection to test the =ransformer after the Carnish
#rocess is not cali0rated. PIC: Na%ri/ "# Lo$
%oot +ause ?oth e1uipments were classified under cali0ration not re1uired
+orrective 4ction %eview and send the cali0ration re1uired e1uipments for cali0ration
). 5eneral O0servations 2 Opportunities for &mprovement
Genera& comments an' (ositive o)servation note':
=he overall 7uality Management $ystem was generally ade1uate and effectively maintained. =he
continual improvement activities and preventive action/s are on-going. 4ll personnel are cooperative and
positive throughout the whole audit process. =hus3 the audit was completed satisfactorily without delay.
Im(ortant o)servations * o((ortunities for Im(rovement:
1. &dentification and segregation of <itting parts3 pending issuance to production parts 2 raw material to
0e improved in the raw material store. PIC: Lee
+4" =o identify parts status 0y using sign0oard 6-@ample" 4uto :itting #art3 #art awaiting for storage3
:itting 4ssy part sign0oard8
2. &nstruction to carry out internal verification of e1uipment to 0e documented 6-g. Erist $trap =ester
Cerification3 Cerification of dummy sample8. PIC: "# Lo$
+4" =o prepare Erist $trap ummy/ =ester Cerification wor< instruction/ send it for e@ternal cali0ration.
3. =o further improve on the understanding of the personnel carrying out the verification of the
cali0ration certificate results on the acceptance tolerance. PIC: "# Lo$
+4" %evised :7# 19 +ali0ration 2 Maintenance3 clause >.1.,
+. 4 copy of the evidence of !4& approval for localiFed parts as well as the pre-production approval of
the final product should 0e <ept. PIC: ,a%&i
+4" %evised :7#1) clause >.).> to attach :5// A7 supporting documents for !4 %eport
6-g. =:+1)(( #+? !4 %eport8
/o0 n" MB(1;** %eport date" 4s per 4udit #lan Cisit =ype" $urveillance Cisit n" )
CONFIDENTIAL ocument" 5$(;(4 &ssue n" 1; #age n" ) of ;
-. etailed evidence of verification of effectiveness of +4%/customer complaints to 0e clearly indicated.
6-g. .ot no. verified8 PIC: .ashi'
+4" #&+ to update customer complaints +4/ #4 effectiveness result and .ot no. verified
/. #lacement of E&# #+?4 after the wave solder on the tray can 0e improved to prevent any possi0le
component <noc< off reject. PIC: J !an
+4" +hange the #+?4 tray type current 1(mm slot type to 19mm slot type. =his will <eep #+?4 9mm
gap distance.
0. =arget for A% on #rovide 1((G New Operator Orientation 2 +ertification to review as the target has
0een achieved for since )((*. =o consider new target for continual improvement. PIC: Jenny
+4"
1. %eview of 7uality #olicy in the Management %eview to 0e clearly identified in the meeting minutes
PIC: Isa
+4"
/o0 n" MB(1;** %eport date" 4s per 4udit #lan Cisit =ype" $urveillance Cisit n" )
CONFIDENTIAL ocument" 5$(;(4 &ssue n" 1; #age n" ; of ;