ACCT2104 Sem1_08 Handout1

Which Level of Management

!o" #e$c%i&tion
#e$c%i&tion
Youll have responsibilities including staffing, customer satisfaction, product quality,
financial performance, security and safety. Best of all, youll be leading a team of great
people committed to creating a welcoming environment. Starbucks is consistently rated
as a great place to work, and the people here love what they do.
Your key responsibilities include:
store with a gross sales turnover of appro!imately "#$,$$$ per week
%anaging &$ or more employees 'e!act number depends on si(e of store)
*raining and supporting partners to ensure they deliver the same high customer
service
+nsuring adherence to applicable employment laws
%onitoring all cash handling and cash register functions to ensure accuracy and
consistency
,orking closely with the district manager when agreeing sales and profitability
targets
'ualification$
Summary of +!perience
-etail e!perience
+!perience in managing the work of others
Which Level of Management
!o" #e$c%i&tion
#e$c%i&tion
(ve%all )u%&o$e (f Thi$ *ole

-esponsible for the needs of Starbucks i.e. brand integrity, maintenance budget,
standards, efficiency, legal compliance and enhancing customer satisfaction through
reduced non.operational time

1+ Add ,alue
/dentifying ways of how to reduce costs and improve quality over time as per the
strategic goals.

2+ The -e. Challenge$ (f The *ole
0evelopment of creative solutions to solve issues and problems
0elivering cost savings for your area where possible

/+ -e. Accounta"ilitie$ And *e$ult$
%anaging and monitoring the coffee shops in your area, to ensure high
performance
%anaging the area maintenance budget


4+ Sco&e
%onitoring and reporting the annual budget of c "&1m
2roviding a maintenance service to 3$$4 stores rising to &$$$ in the
ne!t 3 years

'ualification$
Minimum 01&e%ience *e2ui%ement$
%ulti.site retail environment
5as e!perience of managing a si(eable budget of c "&#m

Which Level of Management
!o" #e$c%i&tion
/n this position, you will need to be committed to:
improving the current state of the 6.S. business by refocusing on the customer
e!perience in the stores, new products and store design elements, and new
training and tools for the 7ompanys store partners to help them give customers a
superior e!perience8
slowing the 7ompanys pace of 6.S. store openings and closing a number of
underperforming 6.S. store locations, enabling Starbucks to renew its focus on its
store.level unit economics8
-estoring the connections customers have with our product, brand, people and
stores8
/ncrease e!pansion and increasing the profitability of Starbucks outside the 6.S.,
including using a portion of the capital to develop international business.