MICHAEL BABINES

Cranberry Twp, PA 16066

Home 724.452.8794 Cell 724.584/2647
E Mail: mbabines@gmail.com LinkedIn: www.linkedin.com/in/michaelbabines

SENIOR OPERATIONS & BUSINESS DEVELOPMENT EXECUTIVE

Accomplished business development executive offering experiences spanning business administration,
information technologies, sales, marketing, healthcare, customer support, product development,
design, and deployment, operations management, education, hospitality, foodservice, and clinical
nutrition.

Excels in building collaborative relationships (internal and external), gaining buy-in for new ideas,
articulating competitive value, exploiting new business opportunities, understanding market trends, and
driving strategic programs through complex processes. Equally resourceful in development of
unconventional approaches for marketing initiatives for new product introductions, product launch and
corporate branding.

Recognized as having high standards and operating at a brisk pace with a relentless focus and passion
to balance purpose, people and profit. Adept at assessing corporate and client needs and providing
unique and effective solutions. Demonstrates strong analytical, leadership, communication, alliance-
building, problem-solving, and decision-making abilities.

AREAS OF EXCELLENCE

Collaboration Relationship Development Business Development Needs Assessment
Systems Integration Process Analysis Data Analysis Process Improvement Strategic Planning
Budget & Finance Management Team Management Change Management Quality Assurance
Performance Management Supply Chain Management Contract Negotiations
International Business Branding Customer Support

CAREER TRACK

VISION SOFTWARE TECHNOLOGIES, INC. [Nashville, TN] 1998-2014
Healthcare Informatics

Vice President/Partner (2005/2014)

Directing operations, product development, sales & marketing, budget & finance, client retention,
system deployment programs, and designing functional specifications for new applications. Maintain
and enhance client relationships through direct contact, redesign of support & implementation
programs, and proactive networking outreach.

Achieved 15% average annual revenue growth rate for the last 14 years.
Implemented aggressive marketing campaigns growing revenues by 200% since 2005.
Developed strategic alliances with global world-class Healthcare Information System vendors.
Created distributorship in Australia establishing presence in the international healthcare
community which accounts for over 20% of annual revenues.

Director, Client Services (2000/2005)

Advanced to this position during staff consolidation to oversee client services. Managed
implementation, development and client retention projects. Played a pivotal role in corporate budget
Michael Babines

Page | 2

development and management. Provide administrative, marketing and hands-on support to Sales &
Marketing department.
Identified shortfall in funding; then able to create and implement finance methodologies to
generate positive cash flow, profit and maintain client retention. Realized financial turn
around within 12 months.
Formulated and oversaw implementation management for all system modules and interfaces
resulting in 50% less time for deployment.
Designed, developed, documented, tested, trained, deployed and supported mobile system
solutions representing 15% of products offered.
Provided analysis and advised on acquisition and merger for industry roll-up.

Project Manager (1998/2000)

Brought on board to provide operations, development and deployment management expertise for next-
generation F&NS automation system.

Worked with international team for development of stand-alone ADT and Order Entry System for
clinical nutrition management that was a key factor in retaining a marquise account.
Transitioned and retained Key Accounts to new systems that continue to provide 10% of annual
revenues.
Designed utilities for nationalized databases for F&NS resulting in a reduction of 30% in
database build resource allocations.

THE MEDICAL CENTER, BEAVER COUNTY [BEAVER PA] 1979-1998
500 Bed Acute Care Hospital

Associate Director/Operations Manager

Oversee daily operations for patient, retail and catering services with a budget of $5mm. Maintain
regulatory statutes for local, state, federal, insurance and agency compliance.

Transitioned community hospitals into a regional facility with zero-incident.
Transformed traditional hospital foodservice to hotel-based hospitality service program
where patient and employee satisfaction ranked in the 90th percentile.
Participation in the American Culinary Federation Apprentice Program.
Instrumental in the acquisition, build, deployment, management and on-going development of
healthcare F&NS software leading to annual reductions in FTEs due to enhanced automation
and statistical analysis.
Creation of for-profit services generating $300k per annum which was used to offset capital
expenditures that would not have otherwise been available to operate the department.
Designed custom modular tray service stations that reduced operational FTEs by 10%,
increased speed-of-service by 40% and reduced service errors by 20%.
Improved national benchmark rankings for operations management by 75%.

EDUCATION AND PROFESSIONAL ENGAGEMENT

C.C.A.C. Syracuse University

Extensive involvement in professional associations, committees, speaking
engagements, contributions to trade journals and social media.