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TELEKOM MALAYSIA BERHAD

1. Background
2. Overview of IPTV Service
3. Overview of IPTV Platform
4. Overview of Unicast & Multicast Traffic
5. Overview of IPTV End 2 End Network
6. Common IPTV STB & EPG Error Codes
7. IPTV troubleshooting & Monitoring system
PRESENTATION AGENDA



IPTV (Internet Protocol Television) is a system where a digital
television services is delivered using the Internet protocol over a network









4
WHAT IS IPTV?
IPTV services may be classified into three main groups:

live television, with or without interactivity related to the current TV show;
time-shifted television: catch-up TV (replays a TV show that was broadcast hours
or days ago), start-over TV (replays the current TV show from its beginning);
video on demand (VOD): browse a catalog of videos, not related to TV
programming.
IPTV service was launched on 24/3/2010 which is part of UniFi triple play.
2.1 TYPICAL CONSUMER UNIFI SET UP
TM STB MAC Address = 00-07-63-XX-XX-XX
1 Power
indicator
When the EC2108E STB is working, the indicator is in green.When the EC2108E STB
is standby, the indicator is in red.
2 Link indicator When the EC2108E STB is properly connected to a network cable, the indicator is
on.When the EC2108E STB is disconnected from a network cable, the indicator is off.
3 IR indicator When the EC2108E STB is receiving signals from the remote control, the indicator
blinks.
4 LED Monitor The working status of the EC2108E STB is displayed on the LED monitor.
2.2 Appearance of the EC2108E STB
Uncovered front panel of the EC2108E STB
5 MENU You can press the key to access the main menu.
6 LEFT/RIGHT

You can press the keys to adjust volume, or move the cursor leftward or
rightward on the EPG.
6 UP/DOWN You can press the keys to switch between channels, or move the cursor
upward or downward on the EPG.
7 OK You can press the key to confirm an operation.
2.2 Appearance of the EC2108E STB(cont)
1 RJ45

It is the 10/100 Mbit/s Base-T Ethernet port. It is connected to a service
providers Ethernet port on the wall or on an ADSL modem.
2 Y, Pb, and Pr They are connected to the Y, Pb, and Pr input ports of a TV set.
3


CVBS It is connected to the composite video input port of a TV set.
Audio (R) It is the port for the output of the right-channel analog audio.
Audio (L) It is the port for the output of the left-channel analog audio.
4 S-VIDEO It is connected to the S-Video input port of a TV set.
2.2 Appearance of the EC2108E STB(cont)
5 S/PDIF It is an optical S/PDIF output port.
6 HDMI It is an HDMI output port.
7 USB It is a USB2.0 port. Special functions can be added through the USB 2.0 port
to meet operation requirements.
8 It is the power input port (12 V and 2 A DC).
9 ON/OFF It is the power switch. It is used to turn on or turn off the power.
10 It is a USB 2.0 host port.
2.2 Appearance of the EC2108E STB(cont)
Name Function
1 Power
(Blue button)
Shifts a TV set between a working
state and the standby state.
2 Scan Studies the functions of the remote
control of a TV set.
3 TV/AV Shifts the video output of a TV set.
4 VOL-/VOL+ Adjusts the volume of a TV set.
5 Power
(Red button)
Shifts the EC2108E STB between the
working state and the standby state.
6 Live TV Shortcut to the live TV function.
7 I-mode Shortcut to the interactive function.
8 VOD Displays the EPG page of VOD
programs.
9 Menu Shortcut to the menu homepage.
10 Info Displays the information about the
current program.
2.3 Remote Control
Name Function
11 Exit Exits the current page.
12 Guide Shortcut to EPG.
13 I-II (Audio)
Switches between audio channels or audio
tracks.
14 (Sub) Provides subtitles for programs.
15/16
CH+/CH-
Switches between channels.
Moves the cursor upward or downward on
the EPG.
17/18
VOL-/VOL+
Adjusts the volume.
Moves the cursor leftward or rightward on
the EPG.
19 OK Confirms an operation.
20 Mutes or resumes the audio.
21 BACK
Returns to the previous-level menu on the
EPG.
Quits the playback of a VOD program.
Quits the playback of a live TV program.
Returns to the live TV state when a
subscriber is watching a TSTV program.
2.3 Remote Control (cont)
Name Function
22 PgUp/PgDn Goes to the previous or next page.
23 REW
Fast rewinds a VOD program.
Fast rewinds a TVOD or TSTV program.
Switches a live TV program to the time-
shift mode.
24 FFW
Fast forwards a VOD program.
Fast forwards a TVOD program.
Fast forwards a TSTV program.
25 Play/Pause
In VOD mode: Press this button once to
pause a playing VOD program. Press
this button again to resume the program.
In IPTV mode: Press this button once to
switch a playing live TV program to the
time-shift mode. Press this button again
to play the time-shift program. Refer to
the messages displayed on the TV
screen.
2.3 Remote Control (cont)
Name Function
26
Red Starts or stops PIP.
Green Switches between PIP channels.
Yellow Switches to the next PIP channel.
Blue Switches to the previous PIP
channel.
27 Numeric buttons Selects channels or enters digits
and characters.
28 /HELP Shortcut to Help.
29 #/TEXT Switches between character input
methods.
2.3 Remote Control (cont)
2.4 HyppTV OFFERING
15

LIVE TV Channels
Free
A. Local channels (12)
Free-to-air
1. TV1
2. TV2
3. TV3
4. NTV7
5. 8TV
6. TV9
7. TV Al-Hijrah
Local
1. Bernama TV
2. Hikmah
Radio
1. Hot FM
2. Fly FM
3. One FM
4. Dushh FM
5. Red FM
6. Suria FM
7. 988 FM
8. Capital FM

B. International channels
(7)
DWTV Asia+
Channel News Asia
Australia Network
Euronews
Travel Channel HD
Luxe.TV HD
Bloomberg TV




Video on demand
(VOD)
Pay Per View Latest
Movies
3 types of TVOD
1. Hollywood Latest
2. Malaysian Latest
3. Asian Latest
Video on demand (VOD)
SVOD / SOD / Free VOD

19 channels
1. Malaysian History
2. Play Games
3. Flight Info
4. Waktu Solat
5. TED.com
6. News Headlines
7. Ilham Bicara
8. The Making Of
9. Cinema Movie
Trailers
10. TryMasak
11. Facebook
12. i-Contest
13. You Tube
14. B-Smart TV 1
15. Info Trafik
16. Dictionary.com
17. Weather Forecast
18. Horoscope



Interactive Channels
A. Subscription VOD(SVOD)
Movies
1. Hollywood Package
2. Malaysian Package

Knowledge
1. Knowledge-Nature Package

Kids
1. Dino
2. Animasi
3. Galaxy

Malaysian
1. Series Malaysian Package
2. Series Aksi Package

B. Series On Demand
(SOD)
1. Series-Hollywood Premiere
2. Series-Hollywood
3. Series-Asian

C. Free VOD
1. Knowledge-BBC HD Package
2. Sport Free View
3. News - Fokus Hari Ini



LIVE TV Channels
Premium
Premium channels (36 )
BBC Knowledge
BBC Lifestyle
CBeebies
STAR Chinese Movies 2
STAR Chinese Channel
Channel [V] Taiwan
Fashion TV HD
MUTV
Warner TV
Screen RED
BabyFirst TV
iConcerts HD
UTV Movies
UTV Bindass
Jaya Max
Universal Channel HD
SETI
MNC International
FOX Crime HD
tvN HD
Nat Geo Adventure HD
Nat Geo Music
Syfy HD
SS Music
Nick Jr.
Al- Jazeera
EMAS
MTVN HD
TVB 8
Trace Sports HD
The Capital
France 24
UTV Stars
Outdoor Channel HD (New)
KidsCo (New)
EC Inspirasi (New)
1. New content launched in Dec 2012: [Premium channels] Outdoor Channel HD, KidsCo, and EC Inspirasi.
2. Summary: Channels (66 = 20HD + 46SD), Interactive (18), radio (8) and VOD (17).
Top 5 channels

1. TV3
2. TV1
3. 8TV
4. NTV7
5. TV2

2.5 HyppTV Promo Package
Now International (Channel 155)
Now Mango (Channel 156)
Now Hairun (Channel 157)
SCM Legend (Channel 131)
tvb8 (Channel 154)
STAR Chinese Channel (Channel 150)
Channel [V] Taiwan (Channel 152)
Screen Red (Channel 180)
SETI (Channel 153)
HyppGold (Video On Demand)
1.. BBC Knowledge (Channel 141)
2. BBC Lifestyle (Channel 140)
3. CBeebies (Channel 130)
4. BabyFirst (Channel 131)
5. STAR Chinese Mov2 (Channel 151)
6. STAR Chinese Chl (Channel 150)
7. Channel [V] Taiwan (Channel 152)
8. Fashion TV HD (Channel 143)
9. iConcerts HD (Channel 146)
10. UTV Movies (Hindi) (Channel 191)
11. UTV Bindass (Hindi) (Channel 192)
12. Jaya Max (Tamil (Channel 190)
13. tvN HD (Channel 181)
14. EMAS (Channel 104)
15. SETI (Channel 153)
16. Nat Geo Music (Channel 147)
17. Nat Geo Adventure HD (Channel 148)
18. MNC International Chl (Channel 112)
19. MTV Live HD Channel 149)
20. Screen Red (Channel 180)
21. Warner TV (Channel 162)
22. Universal Channel HD (Channel 163)
23. Syfy HD (Channel 165)
24. Fox Crime HD (Channel 164)
25. Nick Jr. (Channel 132)
26. MUTV (Channel 170)
27. Al Jazeera (Channel 126)
28. Trace Sports HD (Channel 171)
29. TVB 8 (Channel 154)
30. The Capital (Channel 127)
2.6 HyppTV FEATURES & DESCRIPTION
Main Menu Features Descriptions
Live TV Time Shift TV (TSTV)
Catch UP
Set Parental Lock
Mosaic
Search
VOD My Bookmark
Rating
Search
Setting Profile Information
Profile Level
2.7 UNICAST AND MULTICAST OF IPTV SERVICE
List of TSTV Channel = 25 channel
1. Channel News Asia; 2. Bernama TV; 3. Euronews; 4. Fashion TV; 5. Fashion TV HD; 6. Luxe.TV HD; 7. Travel Channel HD; 8. iConcerts HD;
9. UTV Movies; 10. UTV Bindass; 11. Jaya Max; 12. SETI; 13. MNC International; 14. Nat Geo Music; 15. Nat Geo Adventure HD; 16. Nick Jr.; 17. EMAS;
18. Al- Jazeera; 19. tvN HD; 20. SS Music; 21. MTV Live HD; 22. France 24; 23. Outdoor Channel HD; 24. UTV Stars; 25 . EC Inspirasi
List Of Catch Up TV = 24 channel
1. Bernama TV 2. Euronews 3. Fashion TV 4. Fashion TV HD 5. Luxe.TV HD 6. Travel Channel HD 7. iConcert HD 8. UTV Movies 9. UTV Bindass
10 . Jaya Max 11. SETI ( you can only watch up to 3 Days back) 12. MNC International (you can only watch up to 24 hours back)
13 . tvN HD (you can only watch up to 3 Days back) 14. Nick Jr. 15. EMAS 16. Al-Jazeera 17. SS Music 18. MTV Live HD 19. Nat Geo Music (you can
only watch up to 3 Days back) 20 . Nat Geo Adventure HD (you can only watch up to 3 Days back) 21. France 24 22. Outdoor Channel HD (you can only
watch up to 14 Days back) 23. UTV Stars (you can only watch up to 14 Days back) 24. EC Inspirasi (you can only watch up to 14 Days back)

409419 users
Total Subscriber

362480 users
Current IPTV User

STB online user Max = 171.14 K
VOD online user Max = 1.1 K
Concurrent EPG
Online Subscriber
20 HD : 8.5 Mbps x 20 = 170 Mbps
46 SD : 2.5 Mbps x 46 = 115 Mbps
NVOD: 2.5 Mbps x 6 = 15 Mbps
Total Multicast traffic = 380 Mbps
Channel
2.8 IPTV CURRENT INFORMATION(as of Dec 2012)
2.9 Accessing the Configuration Page
Use the remote control of
the STB to enter #1397# and
the password 8288
sequentially, the STB
Configuration page appears.


2.9 Accessing the Configuration Page(Cont)
Main menu for
STB
configuration
To save the changed settings, enter the
password 3008 in the password text box,
and then click Save. If the message
"successful!" is displayed, it indicates that
the changed settings have been successfully
saved. If the message "password error!" is
displayed, you need to enter the correct
password and try to save the changed
settings again.

2.10 Saving Settings
The EC2108E
STB has three
network
access modes:
Static IP
DHCP
PPPoE
2.11 Network Configuration
Use DHCP
You need to set
Interface,Speed of the
network adapter of the
STB, The default value is
Auto.
2.11 Network Configuration (cont)
Use PPPoE:
User name
Password
2.11 Network Configuration (cont)
2.12 Browser Configuration
Home Page: EPG Distributing
Server (EDS) URL accessed
during the startup
authentication of the STB.
Secondary home page:Backup
EDS URL accessed during the
startup authentication of the
STB.
Entry: The options are EPG,
BTV.
Locale: Retain the default value
En(UK).
3.1 IPTV ARCHITECTURE OVERVIEW
MCR-Media Control Room
Encoder - device, circuit, transducer, software program, algorithm or person that converts information from one format or code to another, for the purposes of standardization, speed,
secrecy, security, or saving space by shrinking size.
VHE CBJ
VHE PUJ
2x10G 2x10G
3.2 IPTV PLATFORM OVERVIEW
Siebel
Medicon
NOVA
3.3 IPTV DATACENTER
KOMTAR
524'56"N 10019'47"E
KELANA JAYA
Ss 6,
47100 Petaling Jaya,
Selangor
35'59"N 10135'57"E
CYBERJAYA (CENTRAL)
TM IT Complex,
3300 Lingkaran Usahawan 1
Timur, 63000 Cyberjaya,
Selangor Darul Ehsan
Malaysia.
255'49"N 10139'24"E
EPG
11 units
HMS
17 units
USM
1 unit
LAN
Router/Switches
8 units
Storage/Diskarray
4 units
EPG
11 units
HMS
17 units
USM
1 unit
LAN
Router/Switches
8 units
Storage/Diskarray
4 units
EPG
11 units
HMS
17 units
USM
1 unit
LAN
Router/Switches
8 units
Storage/Diskarray
4 units
BMS
4 servers
2 databases
1 storage
2 load-balancers
VAS
4
svrs
ENCODER
70 x encoders
2 x matrix svr
2 x mosaic svr
1 x dataminer
2 load-
balancers
CA
16 servers
1 storage

LAN Infra

EPG 4 units
EDS 4 units
DHCP, NTP, NMS
& OTHERS
SYSTEM
MODULES

HMS 6 units
USM 1 unit
CMS
2
svrs
USM - Universal Server Management
HMS HUAWEI Media Server
EPG Electronic Program Guide


3.4 MEM- MEDIA ENTITLEMENT MANAGEMENT
MDN Media Delivery Network
MEM Media Entitlement Management
BMS Business Management System
CMS - Content Management System
MRF Media Relay Function
EPG Electronic Program Guide
TVMS TV Message System
NMS Network Management System
VOD - Video On Demand
VAS Value Added Service
CA - Conditional Access


3.5 MDN- MEDIA DELIVERY NETWORK

3.6 CA- IPTV CONDITIONAL ACCESS
3.7 BMS BUSINESS MANAGEMENT SYSTEM
3.8 CMS- CONTENT MANAGEMENT SYSTEM
3.9 I2000 MONITORING SYSTEM

3.10 BTV SOURCE STREAM FLOW


3.11 VOD SOURCE STREAM FLOW
4.1 UNICAST VS MULTICAST
High Bandwidth required between the
video source and a number of end-users
Video source make separate video
streams for each recipient



Reduced Bandwidth requirements
between video source and multiple end-
users
Network devices (routers) makes copies
of video stream for every recipient

Unicast =one to one
Multicast =one to many
4.2 UNICASTING
Unicasting is the traditional way that packets are sent from a source to a single
destination

Each user who wants to view the video must make a request to the video source.

The source needs to know the destination IP address of each user and must create IP
packets addressed to each user. As the # of viewers increase, the load on the network
increases

Each viewer gets a custom tailored video stream which allows the video source to offer
specialized features such as pause, rewind and fast-forward of video.


Unicasting
VOD
Server
4.3 MULTICASTING
Multicasting unlike Unicasting, puts the burden of creating streams for each user on
that network devices (routers) rather than on the video source

IP Packets are given special IP Addresses to be recognized by the network as Multicast.
Multicast Address Range, Class D: 224.0.0.0 to 239.255.255.255

IP Multicast uses UDP (User Datagram Protocol) packets

IGMP (Internet Group Management Protocol) controls access to Multicast streams

User must request to Join and Leave Multicast streams (SPTS or MPTS)

TM IPTV multicast IP range : 239.192.100.xxx


Multicasting
5.1 STB Starts Process
NPE
Juniper
IP Core
HOME Service Access Backbone MSE/BRAS Aggregation
BRAS
MSE
Metro-E
PC
SIP Phone
STB
RG ONU Splitter
OLT
IPTV Central node
IPTV Edge node
MSE
MSE
FE/RJ45
GPON/Fiber
IPTV Media/Upgrade
IPTV
Signal
IPTV Multicast
IPTV Media
IPTV
Signal
MSE
EPE
IPTV Gateway
DHCP Server
NPE
BRAS
MSE
MSAN
PC
SIP Phone
STB
RG VDSL2 Modem
FE/RJ45 RJ11
DHCP Relay
Trust Option82
Obtain IP using DHCP
Insert Option 60


Insert Option 82
Allocate IP based on
Option60/82
5.2 STB Upgrades Software Process
NPE
Juniper
IP Core
HOME Service Access Backbone MSE/BRAS Aggregation
BRAS
MSE
Metro-E
PC
SIP Phone
STB
RG ONU Splitter
OLT
IPTV Central node
IPTV Edge node
MSE
MSE
FE/RJ45
GPON/Fiber
IPTV Media/Upgrade
IPTV
Signal
IPTV Multicast
MSAN
PC
SIP Phone
STB
RG VDSL2 Modem
FE/RJ45 RJ11
IPTV Media
IPTV
Signal
MSE
EPE
IPTV Gateway
Request the current version from upgrade-server
Compare the upgrade servers version with STBs current version
If need ,download the software from upgrade-server ,then update
and finally reboot
response the requesting from
STB about the newer version
If need ,deliver the software to STB
by newer version
DHCP Server
NE80E
ME60
MSE
5.3 STB Browses EPG Process
NPE
Juniper
IP Core
HOME Service Access Backbone Aggregation
BRAS
MSE
Metro-E
PC
SIP Phone
STB
RG ONU Splitter
OLT
IPTV Central node
IPTV Edge node
MSE
MSE
FE/RJ45
GPON/Fiber
IPTV Media/Upgrade
IPTV
Signal
IPTV Multicast
MSAN
PC
SIP Phone
STB
RG VDSL2 Modem
FE/RJ45 RJ11
IPTV Media
IPTV
Signal
MSE
EPE
IPTV Gateway
Send a request to browse EPG
Response the requested EPG
browsing
DHCP Server
NE80E
ME60
MSE
MSE/BRAS
EPG : Electronic Program Guide
EDS : EPG Distribution System
EDS
5.4 STB Accesses & Authenticates Process
NPE
Juniper
IP Core
HOME Service Access Backbone MSE/BRAS Aggregation
BRAS
MSE
Metro-E
PC
SIP Phone
STB
RG ONU Splitter
OLT
IPTV Central node
IPTV Edge node
MSE
MSE
FE/RJ45
GPON/Fiber
IPTV Media/Upgrade
IPTV
Signal
IPTV Multicast
MSAN
PC
SIP Phone
STB
RG VDSL2 Modem
FE/RJ45 RJ11
IPTV Media
IPTV
Signal
MSE
EPE
IPTV Gateway
Request authentication from STB to IPTV signal system
Request the EPG info form STB to EPG
Response the requested authentication
from STB
Response the requested the EPG info
form STB
DHCP Server
NE80E
ME60
MSE
EPG
EDS
EPG : Electronic Program Guide
EDS : EPG Distribution System
ACS : Access Control System
ACS
5.5 User Plays VOD Program Process
NPE
Juniper
IP Core
HOME Service Access Backbone MSE/BRAS Aggregation
BRAS
MSE
Metro-E
PC
SIP Phone
STB
RG ONU Splitter
MSAN/OLT
IPTV Central node
IPTV Edge node
MSE
MSE
FE/RJ45
GPON/Fiber
IPTV Media/Upgrade
IPTV
Signal
IPTV Multicast
MSAN/OLT
PC
SIP Phone
STB
RG VDSL2 Modem
FE/RJ45 RJ11
IPTV Media
IPTV
Signal
MSE
EPE
IPTV Gateway
Request to play VoD program using EPG
Decode the media stream and display
deliver the media stream from HMU to
STB
DHCP Server
NE80E
ME60
MSE
EPG will response the STBs request , then
dispatch the request in IPTV system, select a
HMU to offer service
signal
media
Such as:
VoD BitRate size:2Mb
RRS
RRS : Request Routing Server
5.6 User Plays Live TV/NVOD Program Process
NPE
Juniper
IP Core
HOME Service Access Backbone MSE/BRAS Aggregation
BRAS
MSE
Metro-E
PC
SIP Phone
STB
RG ONU Splitter
MSAN/OLT
IPTV Central node
IPTV Edge node
MSE
MSE
FE/RJ45
GPON/Fiber
IPTV Media/Upgrade
IPTV
Signal
IPTV Multicast
MSAN/OLT
PC
SIP Phone
STB
RG VDSL2 Modem
FE/RJ45 RJ11
IPTV Media
IPTV
Signal
MSE
EPE
IPTV Gateway
send multicast stream to the router,
including program stream, EMM
Browse EPG
NE80E
ME60
MSE
EPG will response the STBs request ,
then check the authorization info based on
the user, and return channel info
Send IGMP join for V3 by IGMP Proxy
Refresh group member table
Forward multicast stream based on group
member table
Request to play BTV program using EPG
Send IGMP join for V3
Decode the media stream and display
Refresh group member table
Send PIM join to source hop by hop in PIM-SSM
Forward multicast stream based on group
member table
Transparentize IGMP join for V3
by IGMP-Snooping over VPLS
Refresh group member table
Forward multicast stream based
on group member table
IGMP join
PIM join
Multicast forwarding
IGMP: Internet Group Management Protocol
PIM : Protocol Independent Management
5.7 IPTV System Records TSTV Program Using Multicast
Process
NPE
Juniper
IP Core
HOME Service Access Backbone MSE/BRAS Aggregation
BRAS
MSE
Metro-E
PC
SIP Phone
STB
RG ONU Splitter
MSAN/OLT
IPTV Central node
IPTV Edge node
MSE
MSE
FE/RJ45
GPON/Fiber
IPTV Media/Upgrade
IPTV
Signal
IPTV Multicast
MSAN/OLT
PC
SIP Phone
STB
RG VDSL2 Modem
FE/RJ45 RJ11
IPTV Media
IPTV
Signal
MSE
EPE
IPTV Gateway
NE80E
ME60
MSE
Send multicast stream to router
IGMP join/leave/query
Multicast forwarding
Send IGMP join to receive multicast
stream for recording TSTV program
Enable IGMP quirer
Refresh group member table
Forward multicast stream based on
group member table
Send PIM join and refresh group
member table in PIM SSM
Forward multicast stream based
multicast routing table
Such as:
program Media_BitRate size:2Mb
PIM join
Send IGMP join to receive multicast
stream for recording TSTV program
5.8 User Plays Interactive Channel (Youtube) Process
1
Gbps
1
Gbps
5.9 typical pop site LLD
1 x 10GE 1 x 10GE
MSE01.SKU MSE02.SKU
Symptom Category Service/scope
black screen
hang and freeze
(display satellite icon)
All BTV
Some BTV
Some VoD
Jerking and pixelization All BTV
Some BTV
HD program
Channel change
Channel leave BTV
Slow channel zapping BTV
Slow EPG navigation EPG
IPTV system issue
Error Category Error code
Network error 102xxx
STB upgrade error 103xxx
CA client error 105xxx
STB not receive BTV 106xxx
EPG error 108xxx
System error 901xxx
Error Category Error code
STB video signal error 104xxx
User authentication error 201xxx
Product subscription error 203xxx
Product information error 204xxx
Self-Service error 205xxx
CA system error 206xxx
User operation error 301xxx
Network or IPTV system issue
Some IPTV faults have error code and symptom,
some ones only have symptom.
IPTV faults can be caused by IPTV system, STB or
network issue.
6.1 IPTV Error code and system overview
Page 55
STB Error does not just contain STB problem, it is composed by 5 sub-
error code, each means a kind of service . Compared with EPG error code,
STB error code concerns more basic services.
The STB error code is classified by the first 3-digits
number.

ERROR CODE Relative Service Description
102xxx Network problem
User can not access the IPTV platform
103xxx Upgrade problem
Upgrade STB version error
104xxx VOD problem
Play VOD service error
105xxx CA problem
108xxx Webpage problem
Webpage access error
6.2 STB ERROR CODE
Display on TV(102004)
6.3 SAMPLE STB ERROR CODE (102XXX)
In the further version only VOD can appears 105004 .If STB Pop up this error code VOD will
be pixelization after playing 2 minutes.
Page 57
6.4 SAMPLE STB error code DISPLAY ON TV 105004
EPG Error Code and STB Error Code are different, Main
concern about EPG error code is regarding EPG operation and
EPG server condition problem. For example: bookmark
lock/unlockusername/password, etc. , Therefore these
errors usually easy to locate and solve. EPG error codes can
be categorized as EPG service operation and EPG service
status


Page 58
Error Code Category Description
20xxxx EPG service operation
EPG service application
problem
901xxx EPG service status
EPG service status abnormal
problem
6.5 EPG ERROR CODE (20XXXX & 901XXX)
7.1 IPTV Troubleshooting & Monitoring tools
Capture STB MAC address
BMS
SQM system collects and analyzes the situation of quality and give the report to
confirm and solve the problem
System Quality Management (SQM)
Alarm/Fault Management and Performance
I2000
To Monitor Live TV Performance
iQ/IVMS Monitoring
CSI Topology system
CSI
STEP1CHECK LOCAL NETWORK
STEP2 CHECK DHCP SERVER
STEP3 PING GATEWAY
STEP4 NTP SERVER
STEP5 COMMUNICATION WITH PLATFORM SERVER
STEP6CHECK MULTICAST
7.2 IPTV ONE-KEY-CHECK
Basic Function of One-Key Checking Tool
One-Key Diagnostic Check Tool
1. Advise to retighten all
cable and Reboot all CPE
Step 1
Cable Test
Step 2
DHCP Test
Step 5
Central Site Test
Step 6
Multicast Test
With cable or not
1. Get IP address or not
2. Address conflict check
Server in central site is
reachable or not
Step 3
Gateway Test
Gateway is reachable or
not
Receive multicast
stream or not
1. Reboot all CPE
2. Contact Tv Ops
@ 03-83180622




Press #2684#
STB Info
Presentation
MAC Address IPTV Account Number Version Number Access
Mode IP Address IP Gateway Current Time
Step 4
NTP Test
NTP server is reachable
or not
1. Reboot all CPE
2. Contact ANOC/HBC
7.3 ONE KEY CHECK DIAGNOSTIC TOOL,
THANK YOU