Dear LMN,

This is in reference to the email that you sent me this morning. First off, I would like to
thank you for taking the initiative of asking for the invoice copy.

As requested by you, I have attached a copy of the invoice 246849. I'm sure you have
our bank details.

Thank you,
ABC,
Accounts Credit,
DYU Group of Hotels

Read more at Buzzle: http://www.buzzle.com/articles/business-email-sample.html
10 good opening lines
We need an opening line in a business letter or professional email:
to make reference to previous correspondence; to say how we found the recipients name/address; to say
why we are writing to the recipient.
With reference to your letter of 8 June, I .
I am writing to enquire about .
After having seen your advertisement in , I would like .
After having received your address from , I .
I received your address from and would like .
We/I recently wrote to you about .
Thank you for your letter of 8 May.
Thank you for your letter regarding .
Thank you for your letter/e-mail about .
In reply to your letter of 8 May, .
10 good closing lines
We need a closing line in a business letter or email:
to make a reference to a future event; to repeat an apology; to offer help
If you require any further information, feel free to contact me.
I look forward to your reply.
I look forward to hearing from you.
I look forward to seeing you.
Please advise as necessary.
We look forward to a successful working relationship in the future.
Should you need any further information, please do not hesitate to contact me.
Once again, I apologise for any inconvenience.
We hope that we may continue to rely on your valued custom.
I would appreciate your immediate attention to this matter.
A simple letter of acknowledgement could read:
Dear Mr. Williams:
Thank you for inquiring about our new email marketing enterprise application. A team member will contact
you tomorrow with a detailed explanation of the product that fits your business need.
Thanks again for your inquiry.
Sincerely,
James Burton
Heres a more detailed letter of acknowledgement:
Dear Mr. Gate:
Thank you for your order of 25 DVDs. We will send them within the next 3 days.
Before we send them however, we need to know the type of package you prefer. Kindly visit your order
page and select your preference. If you have any question, call us at +2348035290896. You will be
promptly attended to by the customer service team.
Thanks again for your order. We look forward to your final instructions.
Sincerely,
James Noah
Heres a professional response to email inquiries for Information
Dear Ms. Abike:
Thank you for inquiring about the email software advertised on my blog. Each of the listed software
functions uniquely on different platforms. Before I recommend a particular one, I would like to know a bit
more about you and your needs:
1. What kind of business do you handle? Are you self-employed , manager or a business owner?
2. Will you be using the software on a mobile device or computer? Is your computer a Mac or PC?
3. What kind of emails do you send most often? Are they replies to customer questions, business-to-
business information or just emails for team members?
Once again, thank you for your interest in purchasing some of the email software advertised on my site. I
hope you will find them suitable for your business needs.
Cordially,
Ayo
Heres a professional email response to Request for Materials
Dear Mr. Kinkar:
Find attached the email marketing course you requested. As I said on my website, Ill keep sending
updated versions of the course from time to time. Ensure you carefully study the first chapter of the
course. It will provide a solid base on which every other information in the course anchors.
I hope your email campaigns are already bringing good results. Let me know if I can be of assistance in
any way possible.
Yours truly,
James Blunt

Reply to a first inquiry

Dear Ms. Jones,
Thank you for your enquiry of 16 July. We are pleased to hear that you are interested in our
products.
We are sending you a copy of our latest catalogues under separate cover, together with
Dear [insert holidaymakers name],
Thank you for enquiring about [insert home name here] in [location]. Were happy to answer any questions you
may have and aim to respond within 24 hours. In the meantime, please feel free to contact us by telephone [enter
contact number here].
We update our availability calendar on our Holiday Lettings advert regularly, so you can double check to see if the
dates youre looking for are available.
Thank you for your contacting us about our home [home name here] in [location]. Were pleased to tell you that the
dates you are looking for are available: [enter dates]. The rate for one week [or other time period]is XXX.
[Include a brief description of your homes main selling points such as:
Number of double/single beds/cots
Distance to beach/ski/city centre/town
Distance to transport links such as airport/ferry port/train station/major motorways
Activities nearby such as museum/theatre/zoo/theme park
Facilities provided such as swimming pool/private garden/roof terrace]
To confirm your reservation, we ask that you sign the booking contract attached to this email and return it to us as
soon as possible. We also require a deposit of XXX to secure the booking. We can accept payments by bank
transfer or PayPal: let us know your preferred payment option and well send you the details. The final balance should
be paid [insert time period here. For example: six weeks] before arrival.
Please dont hesitate to contact us with any questions you may have.
We look forward to hearing from you soon.
Dear [insert holidaymakers name],
samples of some of the skins we regularly use in the manufacture; of our products.
I regret to say that we cannot send you the full range of samples. You can be assured,
however, that such skins as crocodile and ostrich, not included in the swatch, are of the
same high quality.
Mrs. Angela Wane, our European Sales Manager, will be in the UK-next month and will be
pleased to call on you. She will have with her a wide range of our products. When you see
them, we think that you will agree that only the best quality materials are, used, and that the
high standard of workmanship will appeal to the most discriminating buyer.
We also manufacture a wide range of leather belts and gloves in which you may be
interested. They are fully illustrated in our catalogue and are of the same high quality as our
handbags. Mrs. Wane will be able to show you examples when she calls.
We look forward to receiving an .order from you.
Yours sincerely,

Thank you for your enquiry. Im afraid the dates youve requested are already booked: [insert requested dates
here]. However, we would like to be able to accommodate you and can suggest [insert alternative dates here] as
an alternative. The rate for that week is XXX.
[Include a brief description of your homes main selling points such as:
Number of double/single beds/cots
Distance to beach/ski/city centre/town
Distance to transport links such as airport/ferry port/train station/major motorways
Activities nearby such as museum/theatre/zoo/theme park
Facilities provided such as swimming pool/private garden/roof terrace]
If these dates do not suit your arrangements, please take a look at our availability calendar on our Holiday Lettings
advert which is updated regularly. We have particularly favourable rates outside of peak seasons[enter your low
season months here].
We look forward to hearing from you and hope to accommodate you soon at [insert home name].
Kind regards.
Name
Phone
Email
www.holidaylettings.co.uk/home number here
4. Holidaymaker looking for a discount Option 1 (no discount offered)


Dont be afraid to refuse a booking if youre not in a position to offer a discount. You may very well get another
enquiry for that week from someone else willing to pay your full rate. However, if you need to fill the week you can
negotiate on the discount and offer something more in your favour to secure the booking.
Dear [insert holidaymakers name],
Thank you for your enquiry. Im pleased to tell you that the dates you have requested are available. The rates are as
listed on our advert. For the dates you are looking for, I can confirm that the rate is XXX.
We feel that our home offers good value for money when you consider the location, space and facilities on offer such
as [insert unique selling point here. For example: private pool].
[Include a brief description of your homes main selling points such as:
Number of double/single beds/cots
Distance to beach/ski/city centre/town
Distance to transport links such as airport/ferry port/train station/major motorways
Activities nearby such as museum/theatre/zoo/theme park
Facilities provided such as swimming pool/private garden/roof terrace]
Should you reconsider and opt to proceed with a reservation, we ask that you sign the booking contract attached to
this email and return it to us as soon as possible. At the same time, we also require a deposit of XXX to secure the
booking and we can accept payments by bank transfer or PayPal: let us know your preferred payment option and
well send you the details. The final balance should be paid [insert time period here. For example: six
weeks] before arrival.
If these rates are not appropriate for you, please take a look at our availability calendar on out Holiday Lettings advert
which is updated regularly.
We look forward to hearing from you and hope to accommodate you soon at [insert home name].
Kind regards.
Name
NOVELTY SAFETY EQUIPMENT
LTD
14th Floor Shun Koo Building
Aberdeen Hong Kong
11 Aug 2014
Attn: Mr Tim Lee
Manager
Sun Lee Consultancy Ltd
198 Fa Yuen Street
Mongkok
Kowloon
Dear Mr Lee
Enquiry regarding fire extinguishers
Thank you for your enquiry regarding
our newly released range of fire
extinguishers.
You will see from the enclosed
catalogue that the range has been
extended to include some highly
efficient portable extinguishers for use
on construction sites.
We are offering to our existing
customers a 15% discount on orders of
extinguishers from this new range.
We look forward to your increased
order at this discount rate.
Yours sincerely

Everlong Batteries ]
171, Choi Hung Road
Hung Hom, Hong Kong
Tel/Fax 2235 2449

11 Aug 2014

Mr J Wong
Purchasing Officer
Fortune Goods
317 Orchard Road
Singapore

Dear Mr Wong
Enquiry about Batteries
Thank you for your letter of Thursday, 7
August 2014 regarding making copies
of the sample battery you sent us.
I have investigated the situation and
found that your specifications are
exactly the same as the design of a
proprietary camera battery
manufactured by a large Japanese
electronics company.
We feel that it would not be in our
interests to supply this type of battery.
However, I would like to thank you for
considering our company as your
supplier.
Silvia Choi
Silvia Choi
Merchandising Manager
Enc. 1

Gloria Business Consultants
6 Floor, 67 Booth Road
Causeway Bay
Hong Kong

11 Aug 2014

Taifoon Trading Company
135 Tong Chong Road
Shaukiwan
Hong Kong

Dear Sir

Creating a New Image

Thank you for your letter of Thursday,
7 August 2014 concerning the creation
of a new image for the Yunan route.

We would like to congratulate your
company on the inauguration of this
new route. We are very much
interested in helping to create a new
image for it.

We would be pleased to quote prices
and schedules if you could provide us
with more detailed information.

May we suggest that we send two
I look forward to doing business with
your company in the future
Yours sincerely
David Choi
David Choi
Distributions Manager

FAX
To: Mr Victor Wong
From: Ms Elizabeth Sullivan
Date: Monday, 11 August 2014
Re: Reservation
Dear Mr Wong,
Thank you for your enquiry about the
availability of a single room for six
nights fromFriday, 12 September
2014 to Thursday, 18 September
2014. Unfortunately, we are fully
booked during this period. However,
I have contacted our sister hotel on
Hong Kong Island and they have
single rooms available. The room
rate is $1,200 per night.

If you would like me to reserve a
room during the period you
requested, please do not hesitate to
contact me.
Regards
representatives, Mr. David Poon and
Miss Cindy Tam to your office
on Wednesday, 13 August 2014 at
10:00 a.m. for further discussions.
Please do not hesitate to contact me if
the date and time is not convenient for
you. My telephone number is 2346-
8999.

Yours faithfully

S. Kong

Simon Kong
Managing Director


E. Sullivan
E. Sullivan (Ms)
Accommodation Booking Officer

Dear
Thank you for your letter / email of (insert date) regarding our services / products.
We offer a full range of (insert description of goods, services, etc.)
Please find enclosed / attached relevant documents detailing our business services,
charges, and delivery rates.
We welcome trade inquiries and can offer a wide range of discounts. Please see our
Trade Discounts Sheet for a complete list of current offers.
(This list is updated quarterly, we can send you regular email updates on our offers, if
you'd like to subscribe to our online newsletter.)
Please contact me should you have any queries, or require further information regarding
our business.
Yours sincerely
1. Sample Order Letter
Biju and Sons Manufacturing, Inc.
2525 E. 34th Street Bangalore, India

February 3, 2008

Better Widget Makers, Inc.
5555 Widget Avenue
Silver City, Bangalore, India

Attention: Sales Department

Id like to order the Widgets listed in the table below. The
reference numbers are from your 2003 catalogue. Please
include a new catalogue with my order.

Quantity Ref. # Description
Price Total
100 AB045 Tiny Blue Widget
Rs.92.38 Rs.9238.00
300 XT111 Deluxe Yellow Widget
Rs.434.56 Rs.130368.00
50 NT066 Super Deluxe Red Widget
Rs.2436.15 Rs.121807.50
Total Rs.261413.50

I would like this order to ship COD complete. If you cannot
ship the complete order within 10 days, please notify me
immediately. I can be reached at +91 22 27715535.

Thank you,


Jivan Dandappa, Jr.
General Manager


2. Order Letter

10 EA. AMMONIUM HYDROXIDE 55 GAL. @212.50
2125.00
3 EA. CHAMBERS INDUST. SOLVENT.
HI-CONCENTRATE 55 GAL. 122.00 1220.00

Dear

Please ship as soon as possible. Payment terms shall be
standard 2%-10/NET 30. Method of shipment: UPS.

Any questions regarding this order should be directed to
MIKE CHAMBERS AT 813-521-1668 EXT. 243 in
the Florida office.

Thank you for your prompt and expeditious handling of
this order.
Dear Mrs. Thatcher,
Thank you for your inquiry about Apple Stores. Find attached herewith some literature on our
products including the products in alpha development stage. I have also included a sample username
and password for you to try out the products that catch your fancy.
Please, do not hesitate to call me if you have further questions. I will be glad to have you as a
customer.
Sincerely,
Dear (CLIENT),
I wanted to email you to let you know that as of (DATE) I will no longer be working for (COMPANY).
Thank you very much for your support over the last (TIME FRAME) years. It was a pleasure to work
with you on (PROJECT) while I was part of the (COMPANY) team. (PERSON) will be handling your
account beginning (DATE). You may contact her at (email@COMPANY.com) or by phone at (NUMBER).
If I can be of any assistance during this transition, please dont hesitate to let me know.
If you have any addition questions, or wish to keep in touch, my personal e-mail address is
(name@email.com) and my phone number is (NUMBER).I wish you all the best in your future.
Sincerely,
(NAME)
Dear Mr. Peters,

I am writing this letter to inform you of my resignation from ABC Company and therefore your account. My resignation
is due to health reasons and will come into effect two weeks from now, on June 15, 2014. I feel confident that you will
not suffer any inconvenience due to my resignation, as a trusted colleague, James Patterson, will be taking over my
responsibilities with your account.

If you have any questions or concerns regarding this matter, you may contact me by phone at (555)555-5555 or by
email at diana@may.com until my resignation comes into effect. After that time, you may contact Mr. Patterson at
james@patterson.com with business matters and he will also be personally contacting you in the near future.

I appreciate all of the cooperation and patience in the time I have worked with you and I hope that you feel the same
way. I wish you and your firm every success and hope that we may cross paths again at some time. Thank you for
your understanding.

Yours sincerely,

Diana May

Diana H. May
Project Manager
Smith Communications