Farwaniya, Kuwait

UMAR KHAN Mobile: + (965)66156101

Landline :+( 965)24715324
Umarkhan72@hotmail.com

Applying for: Front Desk Sales Officer/Passenger Handling/Revenue Analyst

Dear Madam or Sir,

I feel honor to submit my C.V. at your esteem organization applying for any of
the positions stated above.

I have more than twelve year's sales experience in retail business and around
one year experience working at Travel agency. From time to time I showed my
abilities and dedication towards my work due to which I manage to gain such
experience. I believe I am multi talented by grace of God and can handle any
task given to me and had proved in my past experience.

I am confident that my combination of practical work experience and

educational experience has prepared me for making an immediate contribution
to your organization.

My résumé will provide additional details regarding my background and

accomplishments. I would welcome the opportunity for a personal interview to
discuss the results you can expect from me.

Thanking you most sincerely for your time and consideration.

Cordially,

Umar khan
OBJECTIVE
To impart my experiences and knowledge by being a part of your prestigious
company through acquired skills throughout my past and present career. I will
give my best efforts and dedications towards company’s stability and success
in its field of service.

PERSONAL INFORMATION
Nationality: Pakistani
Date of birth: 10th February 1974
Marital status: Married
Gender: Male
No. of dependents: 3
Country of resident: Kuwait
Civil Id No. 274021001051
Cell: +965-66156101
Landline: +965-24715324
Bearer of Kuwait driving license.

EDUCATIONAL ATTAINMENT
Valedictorian in Secondary school from International school of Pakistan
(Kuwait) in 1990
Passed high secondary school from Pakistan Government College (Pakistan)
in 1992

PROFESSIONAL QUALIFICATION
Studying Airline Revenue Management from Skyline Institute-IATA
approved. This makes us…

• Understand the characteristics of airline demand and the strategies

applied to forecast demand
• Apply practices used in pricing strategies
• Learn how large revenue is gained through correct application of
optimal seat allocation
• Make correct decisions in order to optimize revenue on a given flight
• Learn how making correct scheduling and capacity adjustments can
determine profitability
• Apply effective principals of performance monitoring to achieve
revenue objectives
• Find out the challenges posed and opportunities generated by
ecommerce
 • Learn how to build a successful airline revenue management
organization
• Understand why low-cost airlines require a revenue management
system

Completed Diploma in “Air Transport Marketing” from Skyline Institute

(Kuwait) the only specialized institute in Kuwait delivering internationally
recognized Travel and Aviation diploma accredited by "IATA".
IATA/UFTAA certificate holder (passed with distinction in 2009)
PAEET certificate holder
"PAAET" (Public authority of applied education and training) is most
recognized certificate in Kuwait accredited by the ministry of education.

Modules covered
• English for travel and hospitality industry
• Introduction to Travel and Airline industry
• IATA GDS fares and ticketing certificate
• Passenger Handling skills and Airport operations
• Introduction to Hospitality Management
• Customer Service Excellence
• Effective Sales and Marketing strategies
• Travel agent's operations

Diploma holder in Commercial salesmanship, Sales management and

Marketing through correspondence studies from Cambridge Tutorial College
(Britain) in 1997

Training attended

SKYLINE INSTITUTE
Received practical training on GDS “Amadeus” training mode which helped
me to know more about the software and understand the working environment
in travel agencies.

AL MULLA GROUP
Received three days technical training about commercial vehicles, which
helped me to understand about engines and their terminologies due to which I
could clear some of the doubts from customer minds.

ABDULHAMID YOUSEF AL ESSA (TRANE)

Worked as a computer operator for their maintenance project of Kuwait
University (Kaifan) 1994

WORK EXPERIENCE
ABDUL JALEEL TRAVELS AND TOURISM CO.
Position: Sales Officer (currently employed)
Job description
• Make reservations for airline and hotels.
• Issue and re-issue of tickets in Amadeus GDS.
• Find the best fare for customers
• Keep update myself with any special offers introduced by airlines.
• Get the feedbacks from customers after their travel about airline and
hotels. Which helps to suggest other customers about their services if
customers enquire to us?

Al MULLA GROUP.
Position: Sales Representative. (Nov2008-Feb2008)
Job description
Our company introduced new brand of Chinese commercial vehicle in local
market. Therefore, our job was to do sales and marketing for it by visiting
different prospect customers on daily basis.
Occasionally we used to acquire the market information, regarding our
competitors strategies and about their brands which has to be passed on to
senior management to keep them update which helps them to make strategies
which are suitable for us.
Keep our daily, weekly and monthly duty reports up to date

INDUSTRIAL SERVICES CO.

Position: PURCHASER. (Feb2008-Nov2008)
Job description
• Gather vast knowledge of local market.
• Involved in procurement of materials for major construction project
in Kuwait
• Handling of all inquiries, quotes, preparing LPO.
• Also making correspondence with international vendors
• Asking quotations with FOB price from international vendors and
making suitable deal henceforth
• Receive and Make sure all items are received according to LPO in
Warehouse.

PARTYLAND AMERICAN FRANCHISEE

S&N General trading co. (2001- 2008)
Position: SHOWROOM INCHARGE
Job description
• Looked after showroom maintenance.
• Filing cash deposit slips
• Giving the most satisfaction customer service
• Motivate my co-workers into full effort job
• Make duty schedule and daily work task for all the staff
 • Ensure the work is done and the staffs have done the necessary
follow-up
• Acknowledge new products and monitor tagging of items;
• Display all the merchandise to a desirable way
• Monitored incoming and sold out stocks
• Keep records of fast moving items and suggests to re orders once
reached minimum limit.
• Keeping eye on local and international market for new trends and
products related to business.
• Prepare monthly sales reports as per target
• Entertain prospective customers
• Pass on customer comments and complaints to upper management

IKEA (1996 – 1998)

Position: Sales representative in market hall (lamps section)
Job description
• Attend customers and giving all the details and information about
the product quality.
• Advice all customers about technical features of products.
• Co ordinate with the management about all customer queries and
demands related to products and services.
• Demonstrate about some merchandise for customers who finds
difficult to comprehend due to technical reasons.
• Replenishment and received items from warehouse on daily basis
• Proper display of new arrival items
• Check price tags on each item and make sure they are rightly priced.

A2Z home store (1994 – 1996)

Position: Sales associates
Job description
• Reporting to my supervisor on daily basis
• Daily replenishment of items
• Merchandising
• Pricing
• Attending customers
• Also worked as a cashier in absence of one
.

SPECIAL SKILLS
MS OFFICE (Excel, word), Internet browsing
Typing speed: 35- 40 w.p.m
Languages efficiency
Arabic Working knowledge
English Fluent
Hindi Working knowledge
Urdu/Punjabi Native