Case Study: Country Club

Country Club Hits a Hole-in-One by Outsourcing to TeamLogic IT

Challenge
When the IT person at a prestigious country club resigned, the clubs controller began to consider
the concept of IT outsourcing. I talked with some of my colleagues at other clubs and learned that
they were starting to outsource their IT. Since our person spent only half her time on IT-related
tasks and half on accounting and administration duties, I started to think that it might be the right
direction for us to take as well.

The clubs general manager explained, I was concerned about finding the right IT partner for our
club; one that would consider the level of service and professionalism our members expect. I also
realized that we needed more security, state-of-the-art software and support, but hadnt felt
completely compelled to move in that direction since our members were happy and no significant
IT problems had surfaced to force us to do anything differently.

Solution
TeamLogic IT initially performed a system assessment for the country club and determined that the
server had to be replaced along with the firewall and UPSs. After contacting the clubs software
vendor to ensure compatibility with the recommended new equipment, TeamLogic IT procured all
hardware and began to plan the project.

The servers were analyzed to make sure patches and security updates were installed and tested,
and the firewall and UPS devices were tested as well. After preparing the old network, TeamLogic IT
removed the old servers and installed the new servers. Then the data was migrated over to the new
network and the proprietary software product data was migrated and tested. TeamLogic IT also
installed and configured the Sonicwall firewall and tested connectivity. All the servers and
equipment were plugged into the UPSs to make sure they were protected from surges and
brownouts.

An eFolder BUDR (Backup Disaster Recovery) device was installed to ensure an onsite and offsite
backup could be achieved. This device backs up the data both onsite and offsite and also has the
ability to keep the network running in the event a server were to crash. This gives the club a
superior level of redundancy and protection against just about any type of disaster.

Currently, all the computer systems at the country club are on TeamLogic ITs managed services
program being monitored 24/7 for viruses, downtime and other operational inefficiencies. These
systems include computers in the offices and many wired and wireless POS systems throughout the
club country grounds.

Result
The country clubs controller expressed, Working with TeamLogic IT is much more efficient for us.
Looking back I didnt realize how unorganized our network, server and back-up processes were.
Our data is so much safer now. Using TeamLogic IT for our help-desk support has been a fairly
seamless transition for our internal staff. It took a little while for them to make the adjustment,
since they were used to just calling our internal person on the spot, but with TeamLogic IT, theyre
always there when we need them.