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PRODUCT DATASHEET BMC REMEDY SERVI CE MANAGEMENT

BMC

Remedy

Asset Management helps you lower


IT costs, manage compliance, and improve your
return on capital with an operational approach to
lifecycle, inventory, contract, and cost controls of IT
assets. Its native integration with IT Infrastructure
Library (ITIL

) workflows empowers you with more


proactive control and greater visibility into your IT
assets throughout their operational lifecycles.
Reliable Data Foundation for ITAM, ITIL, and Business
Service Management
Effective IT asset management, ITIL, and Business
Service Management (BSM) all share a core require- -
ment: a scalable and repeatable means of maintaining
accurate data on IT assets deployed across your en--
terprise. BMC Remedy Asset Management makes this
easier than ever before by using an open, standards-
based ITIL CMDB as its native asset record repository.
The BMC

Atrium
TM
Configuration Management Database
(CMDB), which is included with BMC Remedy Asset
Management, automatically reconciles and manages
data about your deployed hardware and software.
Data from autodiscovery tools, such as BMC

Discovery
and other data sources, are automatically merged and
managed for conflicts and missing data. Configurable
rules govern which data sources have precedence
over others for different asset types and attributes.
This intelligent approach to asset data accuracy and
quality provides a solid foundation for effective ITAM
and BSM.
Proactive Software Asset Management
BMC Remedy Asset Management helps you reduce
overspending on software license and compliance
costs by incorporating software license management
into both your ITAM and operational processes. The
included ITIL Definitive Software Library manages
associations between your software license con--
tracts, software descriptions, locations of authorized
golden master software, and discovered production
instances. The result: a continuous, proactive approach
to software license compliance embedded into a
more cost-effective, repeatable process for software
configuration management.
The Definitive Software Library also brings greater
consistency and simplicity to your software license
management efforts through its Product Dictionary.
The Product Dictionary uses autodiscovery scan
data to recognize applications and associate them
with consistent, normalized information. As a result,
all applications using the BMC Atrium CMDB can
see consistent representations of software, such as
title, version, vendor, suite relationships, and more.
Now, discovered software instances can be more
efficiently and accurately matched to, and counted
against, the appropriate license contracts.
The Product Dictionary includes the software fingerprints
to recognize thousands of software titles out of the box.
BMC Remedy Asset Management
Get proactive control of your IT assets
BMC

Remedy

Asset Management helps you:


> Align asset portfolios to business needs
> Lower software license costs and
compliance risk
> Avoid over- and under-purchasing of
hardware and software
> Reduce leasing costs and penalties
> Streamline interactions with change,
incident, problem, and configuration
management processes
> Use IT asset management to realize more value
more quickly from a configuration management
database (CMDB) implementation
The complexity and frequent changes in distributed IT environments make it increasingly difficult
to manage the costs, compliance, and operational requirements of IT assets. Without efficient
links to the operations processes and data that impact assets such as service desk incidents,
software deployments, or planned hardware changes stand-alone IT asset management (ITAM)
approaches can become trapped in reactive mode with relatively little management involved.
Asset Lifecycle Management
The BMC Remedy Asset Management application
maintains asset portfolio visibility and control
throughout each IT assets lifecycle from requisi- -
tion to retirement:
> Procurement Provides workflow for requisi- -
tioning, purchase order, receiving, and supplier
communications, and integrates with existing
e-procurement systems
> Deployment Speeds asset deployment by
generating installation and configuration change
requests as assets arrive at the receiving dock
> Discovery Integrates and reconciles data
from multiple discovery tools to identify deployed
assets, configurations, and relationships
> Maintenance Automatically schedules routine
maintenance, inventory, and obsolescence reviews
to improve asset inventory accuracy and ensure
that assets are performing properly
> Support Tracks asset downtime and asset-
related incidents and problems to identify issues that
impact quality of service and total cost of ownership
> Retirement Maintains a retirement schedule
and documentation for asset disposal
In addition, BMC Remedy Asset Management provides:
> Contract Management: Automates linkages between
assets and software license, leases, warranty, and
support contracts to optimize entitlements and
ensure compliance
> Cost Management: Tracks total cost of ownership,
chargebacks, and depreciation; captures recurring
and ad hoc asset costs, including service support
costs from incidents and changes; and improves
cost transparency and budget predictability
Complementary Solutions
Maintain Your CMDB with BMC

Discovery
With the addition of BMC Discovery, you get a scalable,
repeatable solution for dynamically maintaining accurate
CMDB data about assets, configurations, application
topologies, and even business users, so you can see
assets dependencies to each other and the services
you provide to business users. In addition, with BMC


Software Usage, you can also see which deployed
client software applications are under-utilized, identifying
candidates for software license reclamation to better
control compliance and costs.
An ITIL Approach To Asset Management
BMC Remedy Asset Management is part of the
industry-leading ITIL process automation suite, BMC


Remedy

IT Service Management (ITSM), including


BMC

Remedy

Service Desk, BMC

Remedy

Change
Management, and BMC

Service Level Management.


Unlike other asset management tools, BMC Remedy
Asset Management natively shares the same CMDB,
workflows, data model, and user interface with incident,
problem, change, and service level management
applications with no additional integration to
develop or maintain. By ensuring your IT asset and
ITIL operational processes are coordinating processes
around the same CI data, you get better visibility
and process control for how incidents, problems,
changes, configurations, and SLAs affect your assets,
and vice-versa:
> See pending and past changes, incidents, and
SLAs associated with your assets
> Provide service desk and change managers with
native views of software license inventory
> Capture service desk staff time as support costs
for asset total cost of ownership
> Coordinate server end-of-lease dates with the
data centers change calendar
> Provide service desk staff with native views of
asset maintenance and warranty contracts
Maintain Software Assets with BMC


Configuration Management
The addition of BMC Configuration Management
provides policy-based automation for provisioning
and maintaining the software configurations of your
client and server assets. Together with BMC Remedy
Change Management and the Definitive Software
Library, BMC Configuration Management automates
enforcement of configuration and software license
policies with a repeatable closed-loop process
from authorization to execution to verification.
Get the Why Behind The What with BMC

Analytics
Gain business insight into your asset portfolio with
BMC

Analytics for CMDB and Asset Management.


Using Business Objects

XI technology, this solution


provides out-of-the-box analytic reporting, so non-
technical users without SQL skills can quickly slice
and dice data to uncover trends and details affecting
your assets costs, contracts, configurations, and
support of business services.
About BMC Software
BMC Software helps IT drive greater business value
through better management of technology. Our Busi--
ness Service Management solutions enable IT to
manage across the complexity of diverse systems
and processes from mainframe to distributed,
databases to applications, service to security. Activate
your business with the power of IT. www.bmc.com.
BMC Software, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software, Inc.
All other trademarks belong to their respective companies. 2006 BMC Software, Inc. All rights reserved. 62438
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Gartner estimates that [o]rganizations that
systematically manage the life cycle of their
IT assets will reduce cost per asset by as
much as 30 percent during the first year, and
between 5 percent and 10 percent annually
by 2010 (0.8 probability).
Gartner Research, Inc., Ensure Healthy IT Services
With Asset Life Cycle Management, W. Snyder and
F. OBrien, 5 August 2005

Because of the tight connection, firms should
make sure that a solid foundation of IT asset
management backs up any attempts to imple-
ment ITIL and, ultimately, a CMDB.
Forrester Research, Inc., IT Asset Management, ITIL,
And The CMDB: Paving The Way For BSM , Robert
McNeill and Thomas Mendel, Ph.D., 24 October 2005


BMC Analytics for CMDB and Asset Manage--
ment provides interactive, ad hoc reporting so
you can more quickly gain business insight.
The BMC Atrium CMDB provides a unifying
common reference for how technology supports
business services.

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