CHARL WALKER

charl.walker47@gmail.com www.linkedin.com/in/charlwalker

PROFESSIONAL SUMMARY
Dedicated Information Technology (IT) Professional with a stellar, 10+ year record of advancement and
achievement. Uniquely skilled at guiding programs and initiatives that improve system security, efficiency,
and reliability. Forge productive relations with all internal and external stakeholders. Augment strengths with
firm commitment to professional excellence and development. Experienced and confident public speaker.

AREAS OF EXPERTISE
Project & Program Management
Process Redesign & Improvement
Cross-Functional Collaboration
Network Security Management
Organization Stability & Security
System Troubleshooting
Organizational Development
Business Needs Assessment
Training Program Creation

PROFESSIONAL EXPERIENCE
Duquesne Light, Pittsburgh, PA 2011 present
Network Engineer: Configure various network devices for production environment. Work with vendors to
resolve network issues and launch performance-enhancing devices. Oversee equipment purchases and up-
grades.
Managed projects that strengthened companywide network architecture and performance.
Restored security by upgrading in-house wireless system to prevent external access.
Replaced and configured numerous old switches, scheduling installation and overseeing extensive
testing process.
University of Pittsburgh, Pittsburgh, PA 2007 2011
Network Operating Center Monitor: Monitored network, alerted engineering and helpdesk staff of faults,
and initiated rapid response. Leveraged end-to-end network views, service monitors, fault knowledge bases,
and remote restoration. Performed daily, weekly, and monthly backups.
Successfully troubleshot and resolved network connection issues for students, faculty, and staff.
Updated and maintained network information via detailed MS Excel spreadsheets.
Established work schedule that granted more coverage on a 4-day week, preventing organization
from needing to hire an additional employee.

Comcast, Pittsburgh, PA 1/2007 8/2007
IP Support Representative: Gained strong customer relations service skills while providing digital phone
troubleshooting to residents. Maintained and organized comprehensive daily records. Resolved software
configuration problems related to web connections and wireless networks.

Bright House Networks (formerly Time Warner), Orlando, FL 2006 2007
PC Technician: Provided in-person web troubleshooting services to residential and commercial customers.
Ordered and maintained inventory of peripheral devices for job duties.
Resolved software configuration problems and restored digital phone service.
Received certifications in safe driving, ladder, pole climbing, digital phone service, and Technician
Level I.



CHARL WALKER PAGE 2

PROFESSIONAL EXPERIENCE CONTINUED

Northrop Grumman, Elkridge, MD 5/2005 12/2005
Field Technician: Contract position training postal employees on biohazard detection system operation in
classroom and on-the-job environments. Ensured proper installations by performing connectivity testing and
network monitoring.
Installed biohazard detection systems for US Postal Service.
Implemented LAN network, using fiber optics and CAT5 to run biohazard detection system.
Received Engineering Excellence award from US Postal Service.
Oberg Industries, Freeport, PA 1988 2005
Tool & Die Technician: Repaired carbide progressive dies using surface grinders, drill presses, lathes, and
various hand tools.
Positioned staff performance improvement by establishing training program for facility.
Served as task member for National Institute of Metal Forming Skills and Precision Metal Working
Association.
Supervisor and Apprentice Instructor between 2000 and 2005.


MILITARY
Decorated record of service as Communication Specialist for the United States Army.

EDUCATION & PROFESSIONAL DEVELOPMENT
Master of Business Administration, University of Phoenix
Bachelor of Information System Security, ITT Technical Institute
Associate of Computer Network Systems, ITT Technical Institute
Business Administration, Community College of Allegheny County

TRAINING
Management Human Capital Management Organizational Leadership Operations Management

TECHNICAL SKILLS
Certifications: Comptia Security+, CCNA, and CCDA
Software: Windows XP-Windows 7, Macintosh OS, Microsoft Office 2007/2010, Norton, McAfee, and Eset
Antivirus.
Hardware: Cisco, Juniper, Checkpoint Firewalls, Dell, Gateway, HP, Apple Desktops, Ruggedcom, Entera-
sys, various PC, and laptop vendors.
Networking: TCP/IP, LAN/WAN, WLAN. Installations, upgrades, configurations, and troubleshoot network
devices, PCs, Laptops, network systems, and Enterasys wireless systems.