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Cipriano Mendoza files a complaint against nurses Angelo Mangilit and two others for their neglect of duty in delaying the transfer of Cipriano's mother from the ICU department to a regular room at the Manila East Medical Center. Cipriano followed up with the nurses multiple times over several hours for the endorsement to transfer his mother, but they kept delaying and providing excuses. Cipriano complained to the head nurse and admitting office. The head nurse said he would investigate but the nurses were not properly held accountable. Cipriano is now filing this formal complaint with the Professional Regulation Commission to have the nurses sanctioned for their misconduct.
Cipriano Mendoza files a complaint against nurses Angelo Mangilit and two others for their neglect of duty in delaying the transfer of Cipriano's mother from the ICU department to a regular room at the Manila East Medical Center. Cipriano followed up with the nurses multiple times over several hours for the endorsement to transfer his mother, but they kept delaying and providing excuses. Cipriano complained to the head nurse and admitting office. The head nurse said he would investigate but the nurses were not properly held accountable. Cipriano is now filing this formal complaint with the Professional Regulation Commission to have the nurses sanctioned for their misconduct.
Cipriano Mendoza files a complaint against nurses Angelo Mangilit and two others for their neglect of duty in delaying the transfer of Cipriano's mother from the ICU department to a regular room at the Manila East Medical Center. Cipriano followed up with the nurses multiple times over several hours for the endorsement to transfer his mother, but they kept delaying and providing excuses. Cipriano complained to the head nurse and admitting office. The head nurse said he would investigate but the nurses were not properly held accountable. Cipriano is now filing this formal complaint with the Professional Regulation Commission to have the nurses sanctioned for their misconduct.
Metro Manila x- - - - - - - - - - - - - - - - - - - - - -x AFFIDAVIT OF COMPLAINT The UNDERSIGNED Cipriano Mendoza , accuses Angelo Mangilit and two other nurses (stationed nurse of the The Manila East Medical Center (Tata!" The undersigned reposes and a#ers the following antecedent facts , to wit$ -That % , Cipriano Mendoza, am the son of the patient in Manila East Medical Center Tata who was admitted last March &', ()'*" -That the patient+s name was Corazon Mendoza, &, ears of age and was confined and medicated for &-* das in the said hospital" -That upon recommendation of the commissioned doctor in the Emergenc -epartment named -r"Tan ,the patient was referred to the %C. -epartment of the hospital" -That upon referral to the %C. ,%, /eing the son of the patient, cancelled the referral made / -r"Tan since % and m sister (Conchita Mendoza! ma not see regularl the condition of the patient " -That upon the re0uest of transfer from the %C. to a regular room, the famil doctor (who is -r" Ra/anal! of the patient agreed through telephone that the patient ma /e transferred originall from %C. to a regular room" %n addition to this, we also as1ed the permission of the admission office #ia a named 2hela if we can transfer the patient from %C. to a regular room since she was there onl for some minutes" The Admission 3ffice agreed in the affirmati#e" -That % also tal1ed to the doctor in charge in the %C. -epartment for the transfer of the patient and the doctor in charge also agreed with our re0uest of transfer pro#ided % should #erif it with the Admission 3ffice and pro#ided further that % should see1 the appro#al of -r" Ra/anal(the famil doctor!" -that certain nurses were commissioned in the %C. namel4 Angelo Mangilit and the two other colleagues of his ,whom % was not a/le to get the name from the Admitting 3ffice, who too1 care of the patient" -That said stationed nurses+ scope of responsi/ilit was to endorse the patient for transfer from %C. to a regular room " -That % made a follow up to the said nurses not twice /ut man times for the endorsement of the patient /ut to no a#ail" The ali/i of the said nurses was that there were some guidelines to /e followed /efore the patient ma /e transferred from their %C. -epartment to a regular room" 5owe#er, % found out later that the endorsement should /e made onl #er/all / the said nurses" -that in m confusion of who will endorse the patient, % ha#e as1ed the nurses commissioned outside the %C. if the were the one in charge for the endorsement of the patient and informed me that the nurses who were assigned in the %C. were the ones accounta/le for the release and transfer of the patient" -that % was amazed / the fact that Angelo Mangilit and compan, the nurses stationed inside the %C. ,were the nurses responsi/le for the transfer and endorsement" -That while waiting for two and a half hours for the endorsement of the patient from %C. to a regular room, % did another follow up from the said nurses and the told me again that it was not eas for the patient to /e transferred urgentl /ecause there were necessar steps to /e followed" %+#e as1ed the nurses if what was the tpe of endorsement the need to do, so that the patient ma /e transferred urgentl6 The replied that % should wait, so, % decided to wait outside for them" -That in waiting for another &) minutes, % made another follow up in the %C. -epartment, % ha#e told mself that this should not /e happening /ecause the life of the patient was #er important and that the waiting shall not /e restrained for long hours 7ust for the negligence of these nurses commissioned / the %C. -epartment and moreo#er, for the dela in the ser#ices of the patient and patient+s relati#es" -That thenceforth, %+#e finall as1ed Angelo Mangilit and compan wh there was a dela of transfer65e answered that % should wait" % told him that he should ha#e endorsed the patient alread /ecause three hours had alread elapsed and that, as a customer of the hospital and patient as well, we should not /e experiencing this 1ind of treatment / the nurses and the hospital" % deemed that there was a clear neglect of dut on the part of the nurses and moreo#er, on the part of the hospital, too" -That % ha#e as1ed again Mr"Angelo Mangilit , 8h6, he onl replied that the ha#e to finish the process for transfer and some guidelines for endorsement and this was the main reason wh the patient must not /e transferred immediatel from the %C. to a regular room"9o that was their reason wh the patient was not transferred for & hours" % told them that the should transfer the patient #er/all /ecause this was the onl re0uirement mentioned to me / the nurses commissioned outside the %C." -That % ha#e as1ed Mr" Mangilit , what is his name6(/ecause / that moment ,% don+t 1now his name!" 5e replied to me /oastfull and with a high tone of #oice in Tagalog, :A1o si Angelo, /a1it6 (sarcasticall and angr!" % then again as1ed his surname, he answered again in the same actuations :Mangilit, /a1it6, %1aw /a sino 1a /a6(angr and with a high tone of #oice!" -That e#en though the were angr with me and with a high tone of #oice, % did not lose m control and answered then that % was the son of the patient" Afterwards, % as1ed them again if the ha#e a Manager whom % can tal1 to regarding the matter /efore the situation /ecomes out of control" -That after this incident, % went down and as1ed the Admitting 3ffice if % can tal1 to a Manager of the 5ospital or someone % could tal1 to in order to rela m grie#ances or explain the treatment % experienced from the nurses" The Admitting 3ffice called someone o#er the telephone and told me to wait to the lo// "9u/se0uentl after a/out ')-'; minutes, a man approached me and told me that he was the head nurse, his name was Mr" Alex"(the head nurse assigned that night!" -That Mr"Alex as1ed me a/out what happened and % explained the incident to him in the Admitting 3ffice" % was fortunate that % ha#e tal1ed to him to express m complaints" After narrating to him the e#ent that had happened in the fourth floor of the hospital, where the %C. was located, he told me that he will ma1e an incident report regarding the matter and he will also as1ed Mr" Angelo Mangilit a/out the e#ent" .nfortunatel, according to him, Mr" Angelo Mangilit alread went home" % told him if what 1ind of endorsement is needed in order to transfer the patient, he answered that it was onl a #er/al endorsement" 9o, % as1ed him wh the nurses he handled too1 more than & hours to transfer a patient, he replied that he will ha#e to tal1 to the nurses in#ol#ed" % told him that this should not happen /ecause we are the customer , and the hospital exists /ecause there are patients and customers" -That une0ui#ocall, there was no good customer ser#ice / the hospital and that the emploees of the hospital were not doing their 7o/" Conse0uentl, that there was negligence and dela in the endorsement of the patient" -That finall, % made alread a complaint affida#it to the hospital+s customer ser#ice /ut it seems the hospital too1 no action of this matter and that % thin1 that the hospital was onl protecting its /usiness as well as its emploees" -That now, thenceforward, % ha#e come into our office to su/mit this complaint affida#it against the nurses in#ol#ed for their neglect of dut resulting for the dela of the patient+s release and transfer from the %C. to a regular room" -That % also pra into our good office that these nurses /e apprehended ,especiall Angelo Mangilit and compan ,and /e sanctioned for disciplinar measures or ma /e suspension from wor1 irregularl to #indicate the moral sufferings, mental anguish and social humiliation we had experienced in the Manila East Medical Center Tata" -That said nurse must defra the necessar damages we suffered from them for sociall humiliating us inside the hospital" -that notwithstanding the complaint affida#it % presented to the customer ser#ice of the hospital and the formal demand to explain the actions of the a/o#e-mentioned emploees, respondent failed and refused to resol#e the matter" % am therefore executing this Complaint-affida#it to attest to the truth of the foregoing facts and for the purpose of initiating an administrati#e and ci#il action against the respondent for #iolation of their oath for con!uct unbeco"in# of $ nu%se& AFFIANT FURT'ER SA(ET' NAUG'T&
IN )ITNESS )'EREOF % ha#e hereunto affix m signature this <<<da of April <<<, ()'* in <<<<<<<<< Cit, Philippines" CIPRIANO ELESEO MENDO*A Affiant SU+SCRI+ED AND S)ORN to /efore me this << da of April ()'* in <<<<<<<<<Cit, Philippines" % certif that % ha#e personall examined the affiant and that % am satisfied that he personall executed the foregoing C3MP=A%>T-A??%-A@%T and that he full understood the same"
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