To assess the role of knowledge management in banking sector. To know about knowledge management and its applications. To know about the banking scenario in various regions before and after implementation of knowledge management. To know the about impact of knowledge management in reducing the cost as well as customer satisfaction. To know the advantages of knowledge management for banks as well as their customers. To know how the banks can achieve good knowledge management practices? To analysis the role of Information Technology and its relevancy in Indian banks in the recent era. To measure the performance of the each bank group towards the elements of IT.
SCOPE OF THE STUDY :- The banking sector is always targeted to improve their customer satisfaction that will result in revenue increasing. The process of Knowledge creation, storage and dispersion becomes essential and banks assign specialized personnel to watch over and manage these critical processes. The most common fields of knowledge management applications in a bank are risk management, marketing management, customer relationship management and performance measurement especially for the benefit of its stakeholders. Usually, in major banks investments in Knowledge Management systems such as Decision Support Systems, Data Warehouses and Data Mining are rapidly growing. These days bank managers use computerized support system as a personal support in decisions making. Knowledge Management System in banks ensures better and more efficient results in decision making. Banks and financial institutions rely on gathering, processing, analyzing and providing information in order to meet the needs of their customers. Banks were among the early adopters of Information and Communication Technologies. The visible benefits of ICT in day-to-day banking in India are quite visible. One of the key success factors of financial institutions (FIs) is the effective and efficient application and deployment of information and knowledge systems in the areas of operations, management, accounting and marketing. However, organizations must compete for their survival through continuous improvement and innovation to gain competitive advantage. The monetary value of such investments makes it critical for the FIs to use the right information system and knowledge management system. Throughout the world, FIs are becoming more dependent on information system and technology.
METHODOLOGY :-
The study was conducted by the means of personal interview with respondents and the information given by them was directly recorded on questionnaire. For the purpose of analyzing the data it is necessary to collect the vital information. There are two types of data, this are- Primary Data Secondary data
PRIMARY DATA:- Primary data is fresh data. This data is collected from books, internet and direct questionnaire. The data is collected from questionnaire. The questionnaire is filled from customer through direct interviewing them.
SECONDARY DATA:- Secondary data is collected from magazines, newspaper, etc. Eg; social networking sites, books, newspaper, etc.
RECOMMANDATIONS & LIMITATIONS :-
Some important recommendations from my research are presentable as follows. For Banks it is highly recommended that :- 1)More expenditure should be allocated by organizations for the improvement of MIS and KM projects. 2) A continuous educating of banks employees of the importance of Knowledge Management and the benefits related to it. 3) Workshops, seminars, training courses, and training sessions should be prepared to increase awareness for KM. 4) To discuss the achievements of each department resulting from using KMS, the banks should held annual meeting to build future strategy based on the previous achievement Every study, no matter how well it is conducted, has some limitations. According to this fact, we have some limitations in this research too such as :- 1. Employees of banks in Iran are mostly unaware between the difference of KMS and information systems. 2. Due to the questions format seem to be lengthy 3. Return rate is less and the sample size is small. 4. Due to time constraint the generalization could not beestablished.
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