Dictionary of Business Continuity Management Terms: January 2011

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anuary 2011
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The BC! 2011 2 { P a g e
Dictionary of Business Continuity Nanagement Terms

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SOURCES AND REFERENCES ......................................................................................................... 3
A (Activation to Awareness) ........................................................................................................... +
B (Backlog to Business Unit BCN Coordinator) ................................................................................ 6
C (Call Tree to Culture) ............................................................................................................... 10
D (Damage Assessment to Downtime) ......................................................................................... 15
E (Emergency to Exercise) ........................................................................................................... 17
F,G (Facility to GRC) .................................................................................................................... 19
H (HACCP to Hot Site) ................................................................................................................. 20
!,J (!CT Continuity to Just-in-Time) .............................................................................................. 21
K,L (KP! to Loss) ......................................................................................................................... 23
N (Nanagement System to NTO) ................................................................................................. 2+
N (NENA to Non-conformity) ....................................................................................................... 26
O (Objective to Outage) .............................................................................................................. 27
P,Q (PDCA to Programme Nanagement)....................................................................................... 28
R (Readiness to Risk Treatment) .................................................................................................. 29
S (Safety to Systemic Risk) .......................................................................................................... 32
T (Table Top Exercise to Training) ............................................................................................... 3+
U,v (Urgent Activity to vulnerability) ............................................................................................ 36
W, X,Y,Z (Walk-through to Work Area Recovery) .......................................................................... 37

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-./0)1- 234 0151013)1-

lL ls recognlzed LhaL many Lerms and deflnlLlons exlsL LhroughouL Lhe world LhaL relaLe Lo 8CM or
synerglc sub[ecLs llke 8lsk ManagemenL and Lmergency lannlng. lL would be lmposslble Lo lnclude
Lhem all buL Lhe 8Cl does aLLempL Lo keep an up Lo daLe as posslble dlcLlonary of lmporLanL 8CM
Lerms and Lhelr sources.

1erms ln Lhls glossary whlch are also deflned ln CC2010 and/or 8S23999 generally use Lhe same
deflnlLlon as LhaL source documenL. Powever some addlLlonal explanaLlon mlghL have been made Lo
lmprove clarlLy and undersLandlng.

All oLher deflnlLlons and edlLorlal noLes are consolldaLed deflnlLlons from Lhe varlous source
documenLs LhaL provlde Lhe Lerm ln Lhelr glossary secLlons.

ln Lhe column headed 8eferences" Lhe followlng codes deslgnaLe where Lhe Lerm has also been
deflned. 1he 8Cl deflnlLlon wlll normally reLaln Lhe same meanlng as ln Lhese alLernaLlve documenLs
buL wordlng wlll noL necessarlly be ldenLlcal.

A - Cood racLlce Culdellnes 2010 8uslness ConLlnulLy lnsLlLuLe
8 - 8S23999 arLs 1 and 2 8rlLlsh SLandards lnsLlLuLlon
C - 8CM.01-2010 Amerlcan SocleLy for lndusLrlal SecurlLy and 8rlLlsh SLandards lnsLlLuLlon
u - AS/nZ 3030 SLandards AusLralla
L - SS 340 Slngapore SLandards Councll
l - MS 1970 Malayslan SLandards and AccredlLaLlon Councll
C - nlA 1600 SS 340 naLlonal llre roLecLlon AssoclaLlon
x - ueflnlLlve Culde Lo 8CM 3
rd
LdlLlon !ohn Wlley

Where no reference code exlsLs, Lhese are Lerms ln common usage ln 8uslness ConLlnulLy buL have
noL been codlfled by professlonal bodles or naLlonal sLandards bodles as yeL. 1he deflnlLlon shown ls
Lhe preferred 8Cl meanlng of Lhe word or Lerm9

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AcLlvaLlon 1he lmplemenLaLlon of buslness conLlnulLy
procedures, acLlvlLles and plans ln response Lo a
serlous lncldenL, Lmergency, LvenL or Crlsls.

Jltots Note. 5ee Jefloltloos fot loclJeot,
metqeocy, veot ooJ ctlsls.

AcLlvlLy A process or seL of processes underLaken by an
organlzaLlon (or on lLs behalf) LhaL produces or
supporLs one or more producLs or servlces.
A,8,C,u
ALA8 (of rlsk) A level as low as reasonably pracLlcal x
AlerL A formal noLlflcaLlon LhaL an lncldenL has occurred
whlch mlghL develop lnLo a 8uslness ConLlnulLy
ManagemenL or Crlsls ManagemenL lnvocaLlon.
x
AlLernaLe 8ouLlng 1he rouLlng of lnformaLlon vla an alLernaLe cable
or oLher medlum (l.e. uslng dlfferenL neLworks
should Lhe normal neLwork be rendered
unavallable).

AlLernaLe SlLe A slLe held ln readlness for use durlng a 8uslness
ConLlnulLy lnvocaLlon Lo conLlnue Lhe urgenL and
lmporLanL processes of an organlzaLlon. 1he Lerm
applles equally Lo offlce or Lechnology
requlremenLs.
Jltots Note. Altetoote sltes moy be koowo os
colJ, wotm ot bot. 1bey mlqbt olso be colleJ
slmply o kecovety ot 8ockop 5lte.
u,L,l,C,x
ASlS Amerlcan SocleLy for lndusLrlal SecurlLy.
uevelopers of uS naLlonal sLandards for AnSl ln
8CM and CperaLlonal 8eslllence.

ASlS/8Sl 8CM.01-2010 A uS naLlonal SLandard for 8uslness ConLlnulLy
ManagemenL.

Assembly olnL/Area 1he deslgnaLed area aL whlch employees, vlslLors
and conLracLors assemble lf evacuaLed from Lhelr
bulldlng/slLe.
Jltots Note. Assembly lolot ot Ateo mlqbt olso be
koowo os loltlol Assembly lolot (lAl), keoJezvoos
lolot ot (by tbe metqeocy 5etvlces) Motsbollloq
lolot.

AsseL AnyLhlng LhaL has value Lo Lhe organlzaLlon.
Jltots Note. 1bls coo locloJe pbyslcol ossets socb
os ptemlses, ploot ooJ epolpmeot os well os nk
tesootces, lotellectool ptopetty, qooJwlll ooJ
tepototloo.
A,8,C,x
Assurance 1he acLlvlLy and process whereby an organlzaLlon

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can verlfy and valldaLe lLs 8CM capablllLy.
AS/nZ 3030 A sLandard for 8uslness ConLlnulLy based upon 8lsk
ManagemenL prlnclples produced by Lhe
AusLrallan and new Zealand sLandards bodles.
Jltots Note. 1bls stooJotJ bollJs oo tbe
soccessfol Aosttolloo klsk Moooqemeot stooJotJ
tbot fotmeJ tbe bosls of tbe l5O tlsk 5tooJotJ.

A1Cl 8ecovery aL Llme of fallure x
A1C 8ecovery aL Llme of peak x
AudlL A sysLemaLlc, lndependenL, and documenLed
process for obLalnlng audlL evldence and
evaluaLlng lL ob[ecLlvely Lo deLermlne Lhe exLenL Lo
whlch audlL crlLerla are fulfllled.
llrsL-parLy audlLs are conducLed by Lhe
organlzaLlon lLself for managemenL revlew and
oLher lnLernal purposes, and may form Lhe basls
for an organlzaLlon's declaraLlon of conformlLy.
Second-parLy audlLs are conducLed by parLles
havlng an lnLeresL ln Lhe organlzaLlon, such as
cusLomers, or by oLher persons on Lhelr behalf.
1hlrd-parLy audlLs are conducLed by exLernal,
lndependenL audlLlng organlzaLlons, such as Lhose
provldlng cerLlflcaLlon of conformlLy Lo a sLandard.
A,8,C,u
AudlLor A person wlLh compeLence Lo conducL an audlL.
lor a 8CM AudlL Lhls would normally requlre a
person wlLh formal 8CM audlL quallflcaLlons.
A,8,C
Awareness 1o creaLe undersLandlng of baslc 8CM lssues and
llmlLaLlons. 1hls wlll enable sLaff Lo recognlse
LhreaLs and respond accordlngly. Lxamples of
creaLlng such awareness lnclude dlsLrlbuLlon of
posLers and flyers LargeLed aL company-wlde
audlence or conducLlng speclflc buslness conLlnulLy
brleflngs for execuLlve managemenL of Lhe
organlzaLlon. Awareness ls less formal Lhan
Lralnlng and ls generally LargeLed aL all sLaff ln Lhe
organlzaLlon
L

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8acklog 1he effecL on Lhe buslness of a bulld-up of work
LhaL occurs as Lhe resulL of a sysLem or process
belng unavallable for an unaccepLable perlod. A
slLuaLlon whereby a backlog of work requlres
more Llme Lo acLlon Lhan ls avallable Lhrough
normal worklng paLLerns.
Jltots Note. lo extteme cltcomstooces, tbe
bockloq moy become so motkeJ tbot tbe bockloq
coooot be cleoteJ ooJ tbls ls tefetteJ to os tbe
8ockloq 1top.

8ackup A process by whlch daLa, elecLronlc or paper
based ls copled ln some form so as Lo be avallable
and used lf Lhe orlglnal daLa from whlch lL
orlglnaLed ls losL, desLroyed or corrupLed.

8asel CommlLLee - 8CM
rlnclples
1he Plgh-Level rlnclples for 8uslness ConLlnulLy"
of Lhe !olnL lorum/8asel CommlLLee on 8anklng
Supervlslon (publlshed by 8ank for lnLernaLlonal
SeLLlemenLs, AugusL 2006.
Jltots Note.
1be key elemeots of tbese nlqb-level ltloclples
ote.
1. lloooclol motket pottlclpoots ooJ sopetvlsoty
ootbotltles sboolJ bove oo effectlve ooJ
comptebeoslve 8osloess cootloolty Moooqemeot
ptocess ot tbelt Jlsposol. kespooslblllty fot
eosotloq bosloess cootloolty lles wltb tbe 8ootJ of
ultectots ooJ 5eolot Moooqemeot.
ootbotltles most loteqtote tbe tlsk of slqolflcoot
opetotloool Jlstoptloos loto tbelt 8osloess
cootloolty Moooqemeot ptocesses.
J. lloooclol motket pottlclpoots most Jevelop
tecovety objectlves tbot toke occooot of tbelt
systemlc televooce ooJ tbe tesoltloq tlsk fot tbe
floooclol system.
4. 1be 8osloess cootloolty lloos of botb floooclol
motket pottlclpoots ooJ sopetvlsoty ootbotltles
most Jefloe lotetool ooJ extetool commoolcotloo
meosotes lo tbe eveot of mojot bosloess
lotettoptloos.
5. wbete bosloess lotettoptloos bove lotetootloool
lmpllcotloos, tbe cottespooJloq commoolcotloo
coocepts most covet lo pottlcolot commoolcotloo
wltb fotelqo sopetvlsoty ootbotltles.

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ootbotltles most test tbelt 8osloess cootloolty
lloos, evoloote tbelt effectlveoess ooJ omeoJ
tbelt 8osloess cootloolty Moooqemeot ptocesses
os oecessoty.
7. lt ls tecommeoJeJ tbot sopetvlsoty ootbotltles
ossess tbe 8osloess cootloolty Moooqemeot
ptoqtommes of tbe lostltotloos sobject to
sopetvlsloo os pott of tbe ooqoloq mooltotloq
ptocess.
8aLLle 8ox A conLalner - ofLen llLerally a box or brlef case - ln
whlch daLa and lnformaLlon ls sLored so as Lo be
lmmedlaLely avallable posL lncldenL.
Jltots Note. lecttoolc tecotJs belJ lo o secote
bot occesslble locotloo oo tbe lotetoet ote
sometlmes tefetteJ to os vlttool 8ottle 8oxes.

8lue LlghL Servlces 1hls ls an lnformal Lerm whlch refers Lo Lhe
emergency servlces of ollce, llre and Ambulance.
Jltots Note. 1bls ls mololy oseJ lo tbe uk.

8ronze ConLrol 1hls ls used by uk Lmergency Servlces Lo
deslgnaLe CperaLlonal ConLrol.
Jltots Note. 1bls moJel ls JetlveJ by tbe uk
qovetomeot opptoveJ ColJ, 5llvet ooJ 8tooze
commooJ 5ttoctote. lt ls oot qeoetolly oseJ
ootslJe of tbe uk.

8Sl 8rlLlsh SLandards lnsLlLuLlon, Lhe uk naLlonal
sLandards body and uk represenLaLlves Lo lSC.

8S 23999 1he 8rlLlsh SLandards lnsLlLuLlon sLandard for
8uslness ConLlnulLy ManagemenL.
Jltots Note. 8525999 lott 1 looocbeJ lo 2006 ls
o coJe of ltoctlce. 8525999 lott 2 looocbeJ lo
2007 ls o 5peclflcotloo 5tooJotJ. 8525999 teploceJ
tbe eotllet 85l Jocomeot lA556.
x
8ulldlng uenlal A slLuaLlon ln whlch premlses cannoL, or are noL
allowed Lo be, accessed.
x
8uslness ConLlnulLy (8C) 1he sLraLeglc and LacLlcal capablllLy of Lhe
organlzaLlon Lo plan for and respond Lo lncldenLs
and buslness dlsrupLlons ln order Lo conLlnue
buslness operaLlons aL an accepLable predeflned
level.
A,8,C,u,L,l,C,x
8uslness ConLlnulLy
CoordlnaLor
A 8uslness ConLlnulLy ManagemenL professlonal
who has Lhe overall responslblllLy for co-
coordlnaLlon of Lhe overall 8CM plannlng
programmes lncludlng Leam member Lralnlng,
LesLlng and malnLenance of recovery plans.
l
8uslness ConLlnulLy
lnsLlLuLe (8Cl)
1he lnsLlLuLe of professlonal 8uslness ConLlnulLy
Managers. WebslLe www.Lhebcl.org.

8uslness ConLlnulLy A hollsLlc managemenL process LhaL ldenLlfles A,8,C,L,l,x

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ManagemenL (8CM) poLenLlal LhreaLs Lo an organlzaLlon and Lhe
lmpacLs Lo buslness operaLlons LhaL Lhose
LhreaLs-lf reallzed-mlghL cause, and whlch
provldes a framework for bulldlng organlzaLlonal
reslllence wlLh Lhe capablllLy for an effecLlve
response LhaL safeguards Lhe lnLeresLs of lLs key
sLakeholders, repuLaLlon, brand, and value-
creaLlng acLlvlLles.
8uslness ConLlnulLy
ManagemenL (8CM)
Llfecycle
A serles of buslness conLlnulLy acLlvlLles whlch
collecLlvely cover all aspecLs and phases of Lhe
8CM program. 8Cl use Lhe same llfe-cycle model
as 8S23999.
A,8,x
8uslness ConLlnulLy
ManagemenL
rogramme
Cngolng managemenL and governance process
supporLed by Lop managemenL and approprlaLely
resourced Lo ensure LhaL Lhe necessary sLeps are
Laken Lo ldenLlfy Lhe lmpacL of poLenLlal losses,
malnLaln vlable recovery sLraLegles and plans, and
ensure conLlnulLy of producLs and servlces
Lhrough Lralnlng, exerclslng, malnLenance and
revlew.
x
8uslness ConLlnulLy
ManagemenL SysLem
(8CMS)
arL of Lhe overall managemenL sysLem LhaL
lmplemenLs, operaLes, monlLors, revlews,
malnLalns, and lmproves buslness conLlnulLy.
A,8,C
8uslness ConLlnulLy
MaLurlLy Model (8CMM)
A Lool Lo measure Lhe level and degree Lo whlch
8CM acLlvlLles have become sLandard and assured
buslness pracLlces wlLhln an organlzaLlon.

8uslness ConLlnulLy lan
(8C)
A documenLed collecLlon of procedures and
lnformaLlon LhaL ls developed, complled, and
malnLalned ln readlness for use ln an lncldenL Lo
enable an organlzaLlon Lo conLlnue Lo dellver lLs
crlLlcal producLs and servlces aL an accepLable
predeflned level.
A,8,C,u,L,l,x
8uslness ConLlnulLy
lannlng
8uslness ConLlnulLy lannlng ls Lhe process of
developlng prlor arrangemenLs and procedures
LhaL enable an organlzaLlon Lo respond Lo an
evenL ln such a manner LhaL crlLlcal buslness
funcLlons can conLlnue wlLhln planned levels of
dlsrupLlon. 1he end resulL of Lhe plannlng process
ls Lhe 8C lan.
L
8uslness ConLlnulLy
ollcy SLaLemenL
A 8CM pollcy seLs ouL an organlzaLlon's alms,
prlnclples and approach Lo 8CM, whaL and how lL
wlll be dellvered, key roles and responslblllLles and
how 8CM wlll be governed and reporLed upon.

8uslness ConLlnulLy
rogramme 8oard
A managemenL group Lo glve advlce, guldance and
managemenL auLhorlzaLlon Lo Lhe 8C Manager.
Jltots Note. 5ee 8c 5teetloq commlttee.
A
8uslness ConLlnulLy
SLeerlng CommlLLee
A Lop managemenL group Lo glve dlrecLlon, advlce,
guldance and flnanclal approval for Lhe 8CM
programmes underLaken by Lhe 8CM Manager
L

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and varlous 8C CoordlnaLors.
8uslness ConLlnulLy
SLraLegy
A sLraLeglc approach by an organlzaLlon Lo ensure
lLs recovery and conLlnulLy ln Lhe face of a dlsasLer
or oLher ma[or lncldenLs or buslness dlsrupLlons.
A,8
8uslness ConLlnulLy
1eam (8C1)
1he sLraLeglc, LacLlcal and operaLlonal Leams LhaL
would respond Lo an lncldenL, and who should
conLrlbuLe slgnlflcanLly Lo Lhe wrlLlng and LesLlng
of Lhe 8C lans.
A
8uslness luncLlon A descrlpLlon of work LhaL ls performed Lo
accompllsh Lhe speclflc buslness requlremenLs of
Lhe organlzaLlon. Lxamples of buslness funcLlon
lnclude dellverlng raw maLerlals, paylng bllls,
recelvlng cash and lnvenLory conLrol.
L,l
8uslness lmpacL Analysls
(8lA)
1he process of analyzlng buslness funcLlons and
Lhe effecL LhaL a buslness dlsrupLlon mlghL have
upon Lhem.
A,8,u,L,l,C,x
8uslness 8lsk 8lsk LhaL lnLernal and exLernal facLors, such as
lnablllLy Lo provlde a servlce or producL, or a fall ln
demand for an organlzaLlons producLs or servlces
wlll resulL ln an unexpecLed loss.

8uslness unlL A buslness unlL wlLhln an organlzaLlon e.g.
branch/dlvlslon.
L
8uslness unlL 8CM
CoordlnaLor
A sLaff member appolnLed by a buslness unlL Lo
serve as Lhe llalson person responslble for all 8CM
dlrecLlon and acLlvlLles wlLhln Lhe unlL.
L

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Call 1ree A sLrucLured cascade process LhaL enables a llsL of
persons, roles and/or organlzaLlons Lo be
conLacLed as a parL of lnformaLlon exchange or
plan lnvocaLlon procedure.

Call 1ree 1esL A LesL deslgned Lo valldaLe Lhe currency of conLacL
llsLs and Lhe processes by whlch Lhey are
malnLalned.

Campus A seL of bulldlngs whlch are geographlcally
grouped LogeLher and mlghL form one lnLer-
connecLed seL of 8uslness ConLlnulLy lans.

CA8 CapablllLy AssessmenL for 8eadlness. 1hls ls Lhe
process of self-assessmenL under Lhe uS SLandard
nlA 1600.

LdlLor's noLe: 1hls has appllcablllLy malnly ln Lhe
unlLed SLaLes and ls a Lechnlque recognlsed by Lhe
lederal Lmergency ManagemenL Agency (lLMA).
x
Cascade SysLem A sysLem whereby one person or organlzaLlon calls
ouL/conLacLs oLhers who ln Lurn lnlLlaLe furLher
call-ouLs/conLacLs as necessary.

CasualLy 8ureau 1he cenLral pollce conLrolled conLacL and
lnformaLlon polnL for all records and daLa relaLlng
Lo casualLles and faLallLles.

Clvll Lmergency LvenL or slLuaLlon whlch LhreaLens serlous damage
Lo human welfare ln a place, envlronmenL or a
place or Lhe securlLy of LhaL place.
8
CCC ConLlnuance of CovernmenL. 1hls ls a uS concepL
for how governmenL enLlLles plan Lo conLlnue Lhe
key elemenLs of publlc governance ln emergency
slLuaLlons.
Jltots Note. 1bls bos oppllcoblllty mololy lo tbe
uolteJ 5totes. lo most cooottles 8c ploos ote oseJ
fot botb ptlvote ooJ pobllc sectot boJles locloJloq
qovetomeot eotltles.
x
Cold SlLe A slLe (daLa cenLre/ work area) equlpped wlLh
approprlaLe envlronmenLal condlLlonlng, elecLrlcal
connecLlvlLy, communlcaLlons access, conflgurable
space and access Lo accommodaLe Lhe lnsLallaLlon
and operaLlon of equlpmenL by key employees
requlred Lo resume buslness operaLlons.
Jltots oote. lo some cooottles tbls ls tefetteJ to
os o lltetol ttooslotloo of wblte koom.
L,x
Command CenLre (CC)

1he faclllLy used by a Crlsls ManagemenL 1eam
afLer Lhe flrsL phase of a plan lnvocaLlon. An
l

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organlzaLlon musL have a prlmary and secondary
locaLlon for a command cenLre ln Lhe evenL of one
belng unavallable. lL may also serve as a reporLlng
polnL for dellverles, servlces, press and all exLernal
conLacLs.
Jltots Note. tbls ls ofteo colleJ o metqeocy
Opetotloos ceotte (Oc)
Command, ConLrol and
Co-ordlnaLlon

1he uk CovernmenL Crlsls ManagemenL process:
Command means Lhe auLhorlLy for an organlzaLlon
or parL of an organlzaLlon Lo dlrecL Lhe acLlons of
lLs own resources (boLh personnel and
equlpmenL).
ConLrol means Lhe auLhorlLy Lo dlrecL sLraLeglc,
LacLlcal and operaLlonal operaLlons ln order Lo
compleLe an asslgned funcLlon and lncludes Lhe
ablllLy Lo dlrecL Lhe acLlvlLles of oLhers engaged ln
Lhe compleLlon of LhaL funcLlon l.e. Lhe crlsls as a
whole or a funcLlon wlLhln Lhe crlsls managemenL
process. 1he conLrol of an asslgned funcLlon also
carrles wlLh lL Lhe responslblllLy for Lhe healLh and
safeLy of Lhose lnvolved
Co-ordlnaLlon means Lhe harmonlous lnLegraLlon
of Lhe experLlse of all Lhe agencles/roles lnvolved
wlLh Lhe ob[ecLlve of effecLlvely and efflclenLly
brlnglng Lhe crlsls Lo a successful concluslon.
Jltots Note. tbls covets tbe ColJ, 5llvet, 8tooze
coocept. level 1 coottol. 5ttoteqlc coottol. ColJ
coottol. 1octlcol coottol. level 2 coottol. 5llvet
coottol. level J coottol. Opetotloool coottol.
8tooze coottol.

Compllance lulfllmenL of a requlremenL ln a ManagemenL
SysLems conLexL.
A,8
ConformlLy lulfllmenL of a requlremenL of a managemenL
sysLem
C
Consequence LvaluaLed ouLcome of an evenL or a parLlcular seL
of clrcumsLances.
A,8,C
ConLacL LlsL 1he conLacL daLa used by Call 1ree and Cascade
processes and sysLems.

ConLlngency lan A plan Lo deal wlLh speclflc seL of adverse
clrcumsLances.

Jltots oote. A 8c lloo ls o mote qeoetol tetm fot
Jeolloq wltb tbe coosepoeoces of o wlJet tooqe of
ooo-speclflc lotettoptloos.
x
ConLlngency lund A budgeL for meeLlng and managlng operaLlng
expense aL Lhe Llme of a 8uslness ConLlnulLy
lnvocaLlon.

ConLlnual lmprovemenL 1he process of enhanclng Lhe buslness conLlnulLy
managemenL sysLem ln order Lo achleve
A,8,C

The BC! 2011 12 { P a g e

lmprovemenLs ln overall buslness conLlnulLy
managemenL performance conslsLenL wlLh Lhe
organlzaLlon's buslness conLlnulLy managemenL
pollcy.
ConLlnulLy
8equlremenLs Analysls
(C8A)
1he process Lo collecL lnformaLlon on Lhe
resources requlred Lo resume and conLlnue Lhe
buslness acLlvlLles aL a level requlred Lo supporL
Lhe organlzaLlon's ob[ecLlves and obllgaLlons.
A,8
ConLrol 1he whole sysLem of conLrols, flnanclal and
oLherwlse, esLabllshed by a 8oard and
managemenL ln order Lo carry on an organlzaLlon's
buslness ln an effecLlve and efflclenL manner, ln
llne wlLh Lhe organlzaLlon's esLabllshed ob[ecLlves
and goals. Also Lhere Lo ensure compllance wlLh
laws and regulaLlons, Lo safeguard an
organlzaLlon's asseLs and Lo ensure Lhe rellablllLy
of managemenL and flnanclal lnformaLlon. Also
referred Lo as lnLernal ConLrol
u
ConLrol lramework A model or recognlsed sysLem of conLrol
caLegorles LhaL covers all lnLernal conLrols
expecLed wlLhln an organlzaLlon.

ConLrol 8evlew/
MonlLorlng
lnvolves selecLlng a conLrol and esLabllshlng
wheLher lL has been worklng effecLlvely and as
descrlbed and expecLed durlng Lhe perlod under
revlew.

ConLrol Self AssessmenL
(CSA)
A class of Lechnlques used ln an audlL or ln place of
an audlL Lo assess rlsk and conLrol sLrengLh and
weaknesses agalnsL a conLrol framework. 1he
'self' assessmenL refers Lo Lhe lnvolvemenL of
managemenL and sLaff ln Lhe assessmenL process,
ofLen faclllLaLed by lnLernal audlLors. CSA
Lechnlques can lnclude workshop/semlnars, focus
groups, sLrucLured lnLervlews and survey
quesLlonnalres.

CCC ConLlnuance of CperaLlons lannlng.
Jltots Note. 1bls bos oppllcoblllty mololy lo tbe
uolteJ 5totes. lo most cooottles 8c ploos ote oseJ
fot botb ptlvote ooJ pobllc sectot boJles locloJloq
qovetomeot eotltles. lo tbe u5 cOOl ls sometlmes
oseJ os oo oltetootlve tetm to 8cM eveo lo tbe
ptlvote sectot.
x
Cordon
(lnner and CuLer)
1he boundary llne of a zone LhaL ls deLermlned,
relnforced by leglslaLlve power, and excluslvely
conLrolled by Lhe emergency servlces from whlch
all unauLhorlsed persons are excluded for a perlod
of Llme deLermlned by Lhe emergency servlces.

CorporaLe Covernance

1he sysLem/process by whlch Lhe dlrecLors and
offlcers of an organlzaLlon are requlred Lo carry

The BC! 2011 13 { P a g e

ouL and dlscharge Lhelr legal, moral and regulaLory
accounLablllLles and responslblllLles.
Jltots Note. lo teceot tlmes o oew tetm Ckc
(Covetoooce, klsk ooJ compllooce) ls becomloq
popolot os o wlJet fotm of cotpotote Covetoooce.
CorrecLlve AcLlon

1he acLlon Lo ellmlnaLe Lhe cause of a deLecLed
non-conformlLy or oLher undeslrable slLuaLlon.
Jltots Note. 1bete coo be sevetol cooses of ooo-
coofotmlty ooJ cottectlve octloo ls tokeo to
pteveot tecotteoce. 1bls Jlffets ftom pteveotlve
octloo wblcb ls o tlsk moooqemeot coocept to
pteveot lt occottloq.
C
CosL-8eneflL Analysls llnanclal Lechnlque for measurlng Lhe cosL of
lmplemenLlng a parLlcular soluLlon and compares
LhaL wlLh Lhe beneflL dellvered by LhaL soluLlon.
8
Crlsls An abnormal slLuaLlon whlch LhreaLens Lhe
operaLlons, sLaff, cusLomers or repuLaLlon of an
enLerprlse.
u,x
Crlsls ManagemenL
1eam
A Croup of lndlvlduals responslble for developlng
and lmplemenLlng a comprehenslve plan for
respondlng Lo a dlsrupLlve lncldenL. 1he Leam
conslsLs of a core group of declslon-makers Lralned
ln lncldenL managemenL and prepared Lo respond
Lo any slLuaLlon.

Jltots Note. lo most cooottles ctlsls ooJ loclJeot
ote oseJ lotetcbooqeobly bot lo tbe uk tbe tetm
ctlsls bos beeo qeoetolly tesetveJ fot Jeolloq wltb
wlJe oteo loclJeots lovolvloq metqeocy 5etvlces.
1be 8cl ptefets tbe ose of loclJeot Moooqemeot
fot ootmol 8cM lovocotloos.
C
CrlLlcal A quallLaLlve descrlpLlon used Lo emphaslze Lhe
lmporLance of a resource, process or funcLlon LhaL
musL be avallable and operaLlonal elLher
consLanLly or aL Lhe earllesL posslble Llme afLer an
lncldenL, emergency or dlsasLer has occurred.
L
CrlLlcal AcLlvlLles 1hose acLlvlLles whlch have Lo be performed Lo
dellver Lhe key producLs and servlces and whlch
enable an organlzaLlon Lo meeL Lhe mosL
lmporLanL and Llme-senslLlve ob[ecLlves.
Jltots Note. 1bls ls sometlmes tefetteJ to os
Mlssloo ctltlcol Actlvltles.
8,x
CrlLlcal 8uslness
luncLlon (C8l)
vlLal funcLlons wlLhouL whlch an organlzaLlon wlll
elLher noL survlve or wlll lose Lhe capablllLy Lo
effecLlvely achleve lLs crlLlcal ob[ecLlves.
Jltots Note. 1bls tetm ls popolot lo Nottb
Ametlco, Aosttollo ooJ Aslo. A ctltlcol bosloess
fooctloo coo comptlse o sloqle ptocess ot sevetol
ptocesses coottlbotloq to o flool Jeflooble ootpot.
u,L,C

The BC! 2011 1+ { P a g e

A ctltlcol bosloess fooctloo moy lovolve o sloqle
sttoctotol oolt of tbe otqoolzotloo, ot moy lovolve
octlvltles octoss sevetol sttoctotol oolts. A sloqle
sttoctotol oolt moy bove tespooslblllty fot ooe ot
mote ctltlcol bosloess fooctloos.
CulLure SeLs Lhe Lone for an organlzaLlon, lnfluenclng Lhe
consclousness of lLs people. CulLural facLors
lnclude Lhe lnLegrlLy, eLhlcal values and
compeLence of Lhe enLlLy's people: managemenL's
phllosophy and operaLlng sLyle, Lhe way
managemenL asslgns auLhorlLy and responslblllLy,
and organlses and develops lLs people, and Lhe
aLLenLlon and dlrecLlon provlded by a 8oard.

The BC! 2011 15 { P a g e

4 64#C#?& 2,,&,,C&*+ +' 4':*+8C&<

%/)0 "/+#'#%#&' )/+/)/'$/.
uamage AssessmenL An appralsal of Lhe effecLs of Lhe dlsasLer or
lncldenL on human, physlcal, economlc and
operaLlonal capablllLles.
L,C,x
uedlcaLed Work Area Work space provlded for sole use by a slngle
organlzaLlon, conflgured ready for use.

uesk 1op Lxerclse 1echnlque for rehearslng emergency Leams ln
whlch parLlclpanLs revlew and dlscuss Lhe acLlons
Lhey would Lake accordlng Lo Lhelr plans, buL do
noL perform any of Lhese acLlons, can be
conducLed wlLh a slngle Leam, or mulLlple Leams,
Lyplcally under Lhe guldance of exerclse
faclllLaLors.

ulsasLer A physlcal evenL whlch lnLerrupLs buslness
processes sufflclenLly Lo LhreaLen Lhe vlablllLy of
Lhe organlzaLlon.
L,l,C,x
ulsasLer ueclaraLlon 1he sLaff should be famlllar wlLh Lhe llsL of
assessmenL crlLerla of an lncldenL versus dlsasLer
slLuaLlon esLabllshed by Lhe 8CM or u8 SLeerlng
CommlLLee and Lhe noLlflcaLlon procedure when a
dlsasLer occurs. usually, for Lhe lnvocaLlon of 3rd
parLy servlces or lnsurance clalms Lhere wlll be
need for a formal ulsasLer ueclaraLlon.
L
ulsasLer ueclaraLlon
Cfflcer
1he ulsasLer ueclaraLlon Cfflcer ls asslgned Lhe
Lask, responslblllLy and auLhorlLy Lo declare a
dlsasLer and acLlvaLe Lhe approprlaLe level of plan.
1hls person ls appolnLed and glven Lhe llne of
auLhorlLy whlch ls documenLed ln Lhe 8CM process
manual.
Jltots Note. 1bls opptoocb ls stooJotJ lo tbe u5
bot lo otope tbe Jeclototloo ls mote llkely to be
tbe tespooslblllty of tbe loclJeot Moooqemeot
1eom leoJet.
L
ulsasLer ManagemenL SLraLegles for prevenLlon, preparedness and
response Lo dlsasLers and Lhe recovery of essenLlal
posL-dlsasLer servlces.
x
ulsasLer 8ecovery (u8) 1he sLraLegles and plans for recoverlng and
resLorlng Lhe organlzaLlons Lechnologlcal lnfra-
sLrucLure and capablllLles afLer a serlous
lnLerrupLlon.
Jltots Note. uk ls oow ootmolly ooly oseJ lo
tefeteoce to oo otqoolzotloos l1 ooJ
telecommoolcotloos tecovety.
L,x
ulsasLer 8ecovery
lannlng (u8)
1he acLlvlLles assoclaLed wlLh Lhe conLlnulng
avallablllLy and resLoraLlon of Lhe l1 lnfrasLrucLure.
u,L,l

The BC! 2011 16 { P a g e

ulsrupLlon An evenL LhaL lnLerrupLs normal buslness,
funcLlons, operaLlons, or processes, wheLher
anLlclpaLed (e.g., hurrlcane, pollLlcal unresL) or
unanLlclpaLed (e.g., a blackouL, Lerror aLLack,
Lechnology fallure, or earLhquake).
A,8,C,L
uocumenL lnformaLlon and lLs supporLlng medlum such as
paper, magneLlc, elecLronlc or opLlcal compuLer
dlsc or lmage.
A,C
uownLlme A perlod ln Llme when someLhlng ls noL ln
operaLlon.
Jltots Note. 1bls ls ofteo colleJ Ootoqe wbeo
tefettloq to l1 setvlces ooJ systems.
C

The BC! 2011 17 { P a g e

1 61C&;?&*7D +' 1E&;78,&<

%/)0 "/+#'#%#&' )/+/)/'$/.
Lmergency A generlc Lerm wlLh dlfferenL lnLerpreLaLlons ln
dlfferenL reglons. ln Lhe uS lL means a wlde-scale
dlsasLer requlrlng federal supporL and Lrlggerlng
lLMA fundlng. ln oLher counLrles lL would be
consldered equlvalenL ln meanlng Lo a Ma[or
lncldenL.
u,L,x
Lmergency CperaLlons
CenLre (LCC)
1he faclllLy used by Lhe lncldenL ManagemenL
1eam afLer Lhe flrsL phase of a plan lnvocaLlon. An
organlzaLlon musL have a prlmary and secondary
locaLlon for an LCC ln Lhe evenL of one belng
unavallable. lL may also serve as a reporLlng polnL
for dellverles, servlces, press and all exLernal
conLacLs.
Jltots Note. tbls ls olso ttoJltlooolly colleJ o
commooJ ceotte.
L
Lmergency lannlng uevelopmenL and malnLenance of agreed
procedures Lo prevenL, reduce, conLrol, mlLlgaLe
and Lake oLher acLlons ln Lhe evenL of a clvll
emergency.
8
Lmergency 8esponse AcLlons Laken ln response Lo a dlsasLer warnlng or
alerL Lo mlnlmlze or conLaln Lhe evenLual negaLlve
effecLs, and Lhose Laken Lo save and preserve llves
and provlde baslc servlces ln Lhe lmmedlaLe
afLermaLh of a dlsasLer lmpacL, for as long as an
emergency slLuaLlon prevalls.

Lnd-Lo-Lnd ln enLlreLy, from sLarL Lo flnlsh.
LnLerprlse 8lsk
ManagemenL
L8M lncludes Lhe meLhods and processes used by
organlzaLlons Lo manage rlsks and selze
opporLunlLles relaLed Lo Lhe achlevemenL of Lhelr
ob[ecLlves. L8M provldes a framework for rlsk
managemenL, whlch Lyplcally lnvolves ldenLlfylng
parLlcular evenLs or clrcumsLances relevanL Lo Lhe
organlzaLlon's ob[ecLlves (rlsks and opporLunlLles),
assesslng Lhem ln Lerms of llkellhood and
magnlLude of lmpacL, deLermlnlng a response
sLraLegy, and monlLorlng progress. 8y ldenLlfylng
and proacLlvely addresslng rlsks and opporLunlLles,
buslness enLerprlses proLecL and creaLe value for
Lhelr sLakeholders, lncludlng owners, employees,
cusLomers, regulaLors, and socleLy overall.

LssenLlal Servlces lnfrasLrucLure servlces wlLhouL whlch a bulldlng or
area would be consldered dlsabled and unable Lo
provlde normal operaLlng servlces, Lyplcally
lncludes uLlllLles (waLer, gas, elecLrlclLy,

The BC! 2011 18 { P a g e

LelecommunlcaLlons), and may also lnclude
sLandby power sysLems or envlronmenLal conLrol
sysLems.
LvenL Cccurrence or change of a parLlcular seL of
clrcumsLances.

LdlLor's noLe: See lncldenL".
C,u
Lxcluslon Zone 8oundary llne of an area or zone LhaL ls conLrolled
by emergency servlces personnel, and from whlch
all unauLhorlzed persons are excluded for a perlod
of Llme deLermlned by emergency servlces
leadershlp.

LxecuLlve ManagemenL A person or group of people who dlrecLs and
conLrols an organlzaLlon aL Lhe hlghesL level. ln
larger organlzaLlons Lhls mlghL be called Lhe 8oard,
ulrecLors, LxecuLlves or Senlor Managers. ln a
small organlzaLlon, Lhe owner or sole proprleLor.
Jltots Note. Also see 1op Moooqemeot
L
Lxerclse 8ehearse Lhe roles of Leam members and sLaff, and
LesL Lhe recovery or conLlnulLy of an organlzaLlon's
sysLems (e.g., Lechnology, Lelephony,
admlnlsLraLlon) Lo demonsLraLe buslness conLlnulLy
compeLence and capablllLy.
A,8,C,L

The BC! 2011 19 { P a g e

5FG 65#78%8+D +' G0)<

%/)0 "/+#'#%#&' )/+/)/'$/.
laclllLy lanL, machlnery, equlpmenL, properLy, bulldlngs,
vehlcles, lnformaLlon sysLems, LransporLaLlon
faclllLles, and oLher lLems of lnfrasLrucLure or planL
and relaLed sysLems LhaL have a dlsLlncL and
quanLlflable funcLlon or servlce.
LdlLor's noLe: Also see lnfrasLrucLure.
A,C
lLMA lederal Lmergency ManagemenL Agency - Lhe uS
agency responslble for respondlng Lo wlde area
dlsasLers and emergencles.
x
llnanclal lmpacL CperaLlng expenses LhaL conLlnue followlng an
lnLerrupLlon or dlsasLer, whlch as a resulL of Lhe
evenL cannoL be offseL by lncome and dlrecLly
affecLs Lhe flnanclal poslLlon of Lhe organlzaLlon.

llrsL 8esponder A member of an emergency servlce who ls flrsL on
Lhe scene aL a dlsrupLlve lncldenL. 1hls would
normally be pollce, flre or ambulance personnel.
C
llL-for-urpose MeeLlng an organlzaLlon's requlremenLs.
Caln A poslLlve consequence of an evenL or lncldenL. 8
Covernance, 8lsk and
Compllance (C8C)
C8C ls Lhe umbrella Lerm coverlng an
organlzaLlon's approach across Lhese Lhree areas.
8elng closely relaLed concerns, governance, rlsk
and compllance acLlvlLles are lncreaslngly belng
lnLegraLed and allgned Lo some exLenL ln order Lo
avold confllcLs, wasLeful overlaps and gaps. Whlle
lnLerpreLed dlfferenLly ln varlous organlzaLlons,
C8C Lyplcally encompasses acLlvlLles such as
corporaLe governance, enLerprlse rlsk
managemenL (L8M) and corporaLe compllance
wlLh appllcable laws and regulaLlons.

The BC! 2011 20 { P a g e

H 6H2))I +' H'+ -8+&<

%/)0 "/+#'#%#&' )/+/)/'$/.
PACC Pazard Analysls CrlLlcal olnL - an Lu requlremenL
for rlsk assessmenL ln Lhe food lndusLry.
x
Pazard A poLenLlal cause of an unwanLed lncldenL, whlch
may resulL ln harm Lo lndlvlduals, asseLs, a sysLem
or organlzaLlon, Lhe envlronmenL, or Lhe
communlLy.
Jltots Note. 1be wotJs tbteots ooJ bozotJs ote
ofteo lotetcbooqeoble. 1bteots socb os oototol
Jlsostets ot extteme weotbet cooJltloos ote mote
typlcolly tefetteJ to os nozotJs
A,8,u,L,x
PAZCPLM Pazardous chemlcals x
PAZMA1 Pazardous maLerlal x
PAZC Pazardous operaLlon x
PoL SlLe A faclllLy equlpped wlLh full Lechnlcal requlremenLs
lncludlng l1, 1elecoms and lnfrasLrucLure, and
whlch can be used Lo provlde rapld resumpLlon of
operaLlons.
Jltots Note. not sltes osoolly tefet to l1 ooJ
1elecom copobllltles. wbeo oseJ lo tbe some
cootext fot bosloess osets tbey ote mote ofteo
tefetteJ to os wotk Ateo kecovety 5ltes
L,x

The BC! 2011 21 { P a g e

JFK 6J)" )'*+8*@8+D +' K@,+L8*L"8C&<

%/)0 "/+#'#%#&' )/+/)/'$/.
lC1 ConLlnulLy CapablllLy of Lhe organlzaLlon Lo plan for and
respond Lo lncldenLs and dlsrupLlons ln order Lo
conLlnue lC1 servlces aL an accepLable level.

lmpacL LvaluaLed consequence of a parLlcular ouLcome.
Jltots oote. 5ee coosepoeoce
A,8,C,C
lmpacL Analysls 1he process of analyslng all operaLlonal acLlvlLles
and Lhe effecL LhaL an operaLlonal lmpacL mlghL
have upon Lhem.
Jltots Note. 1bls ls boslcolly tbe some os o
8osloess lmpoct Aoolysls bot fot otqoolzotloos wbo
Jo oot teqotJ tbemselves os o bosloess (e.q.
cbotltles, pobllc sectot) lt ls sometlmes ptefetteJ
tetmlooloqy.
C
lncldenL An evenL LhaL has Lhe capaclLy Lo lead Lo loss of or
a dlsrupLlon Lo an organlzaLlon's operaLlons,
servlces, or funcLlons - whlch, lf noL managed, can
escalaLe lnLo an emergency, crlsls, or dlsasLer.
Jltots Note. lo most cooottles loclJeot ooJ ctlsls
ote oseJ lotetcbooqeobly bot lo tbe uk tbe tetm
ctlsls bos beeo qeoetolly tesetveJ fot Jeolloq wltb
wlJe oteo loclJeots lovolvloq metqeocy 5etvlces.
1be 8cl ptefets tbe ose of loclJeot fot ootmol 8cM
potposes.
A,8,C,L,l,x
lncldenL Command
SysLem (lCS)
1he comblnaLlon of faclllLles, equlpmenL,
personnel, procedures and communlcaLlons
operaLlng wlLhln a common organlzaLlonal
sLrucLure, deslgned Lo ald ln Lhe managemenL of
resources durlng lncldenLs.
C
lncldenL ManagemenL
lan (lM)
A clearly deflned and documenLed plan of acLlon
for use aL Lhe Llme of an lncldenL, Lyplcally
coverlng Lhe key personnel, resources, servlces
and acLlons needed Lo lmplemenL Lhe lncldenL
managemenL process.
8
lncldenL ManagemenL
1eam (lM1)
A Croup of lndlvlduals responslble for developlng
and lmplemenLlng a comprehenslve plan for
respondlng Lo a dlsrupLlve lncldenL. 1he Leam
conslsLs of a core group of declslon-makers Lralned
ln lncldenL managemenL and prepared Lo respond
Lo any slLuaLlon.

Jltots Note. 5ee olso ctlsls Moooqemeot 1eom.

lnfrasLrucLure 1he Lechnology and equlpmenL, and faclllLles used
ln 8CM acLlvlLles or lmpacLed by Lhe lncldenL.
L
lnLegraLed 1esLlng LxamlnaLlon of a plan LhaL addresses mulLlple plan

The BC! 2011 22 { P a g e

componenLs, ln con[uncLlon wlLh each oLher,
Lyplcally under slmulaLed operaLlng condlLlons.
lnLegrlLy 1he safeguardlng Lhe accuracy and compleLeness
of asseLs, parLlcularly daLa records.
A,C
lnLernal AudlL lnLernal audlLs are conducLed by Lhe organlzaLlon
lLself for managemenL revlew and oLher agreed
lnLernal purposes.
A,8,C
lnvocaLlon ueclaraLlon LhaL an organlzaLlon's 8C needs Lo be
puL lnLo effecL ln order Lo conLlnue Lo dellver key
producLs and servlces.
A,8,x
lSC ulS 22301 lSC 22301 Lhe pendlng lnLernaLlonal sLandard for
SocleLal securlLy - reparedness and conLlnulLy
managemenL sysLems and ls expecLed Lo be
released 2010. As wlLh oLher sLandards Lhe
speclflcaLlon sLandard wlll be accompanled by a
code of pracLlce.
Jltots Note. l5O ul5 22J01 sboolJ oot be
coofoseJ wltb tbe eotllet pobllcotloo l5O lA5
22J99.2007.

lSC AS 22399 lSC/AS 22399:2007 was developed Lo provlde
general guldance for an organlzaLlon - prlvaLe,
governmenL, and 3
rd
secLor - Lo develop lLs own
speclflc performance crlLerla for lncldenL
preparedness and operaLlonal conLlnulLy, and
deslgn an approprlaLe managemenL sysLem.
Jltots Note. l5O lA5 22J99 ls oot o tecoqolseJ
stooJotJ oltbooqb some cooottles lo Aslo bove
JevelopeJ tbelt owo 8cM qolJelloes boseJ opoo lt.
wltb tbe teleose of l5O22J01, lt ls expecteJ tbot
tbls l5O lA5 wlll oo looqet be oseJ lo tbls moooet.

lSC 27000 serles lSC sLandards for lnformaLlon SecurlLy, one
secLlon of whlch provldes guldance on 8uslness
ConLlnulLy.
Jltots Note. 1bete ote tbtee stooJotJs l5O
27001, l5O 27002 ooJ l5O 2700J. 1bey sboolJ oot
be vleweJ os foll 8cM stooJotJs.
x
lSC 31000 lSC sLandard for 8lsk ManagemenL.
Jltots Note. 1be l5O stooJotJ wos JetlveJ ftom
tbe Aosttolloo/New 2eolooJ stooJotJ A5/N2 4J60.
lt Jlffets slqolflcootly ftom tbe slmllotly oomeJ 85
J1100 stooJotJ fot klsk Moooqemeot. Neltbet tbe
l5O oot tbe 85l vetsloos sboolJ be vleweJ os 8cM
stooJotJs.
x
!usL-ln-1lme (!l1) SysLem whereby dependencles for crlLlcal buslness
processes are provlded exacLly when requlred,
wlLhouL requlrlng lnLermedlaLe lnvenLory.

The BC! 2011 23 { P a g e

MFN 6MIJ +' N',,<

%/)0 "/+#'#%#&' )/+/)/'$/.
key erformance
lndlcaLors (kl)
8enchmark measuremenL based on ob[ecLlves,
LargeLs and deflned lndusLry sLandards.

Llkellhood Chance of someLhlng happenlng, wheLher deflned,
measured or esLlmaLed ob[ecLlvely or sub[ecLlvely.
lL can use general descrlpLors (such as rare,
unllkely, llkely, almosL cerLaln), frequencles or
maLhemaLlcal probablllLles. lL can be expressed
quallLaLlvely or quanLlLaLlvely.
LdlLor's noLe: 1he vagueness of Lhls Lerm makes
lLs use ln 8CM of very llmlLed value.
8,u
Loss negaLlve consequence, whlch may be flnanclal,
e.g. loss of revenue or cash, or non-flnanclal, e.g.
loss of lnformaLlon, goodwlll, economlc value,
funcLlon, naLural resources, ecologlcal sysLems,
envlronmenLal lmpacL, healLh deLerloraLlon,
morLallLy, morbldlLy.
A,8,C

The BC! 2011 2+ { P a g e

A 6A#*#?&C&*+ -D,+&C +' A".<

%/)0 "/+#'#%#&' )/+/)/'$/.
ManagemenL SysLem A sysLem Lo esLabllsh pollcy and ob[ecLlves and Lo
Lhe means Lo achleve Lhose ob[ecLlves ln a way
LhaL can be lndependenLly measured.
Jltots Note. 8525999 lott 2 ls o Moooqemeot
5ystem.
A,8,C
MAC Maxlmum AccepLable CuLage. 1he duraLlon afLer
whlch an organlzaLlon's vlablllLy wlll be LhreaLened
lf an l1 sysLem or servlce cannoL be resumed.
Jltots Note. Mololy soltoble fot l1 ulsostet
kecovety lloooloq. lopolot lo Aosttollo ooJ to o
lesset exteot lo tbe u5. kotely oseJ lo otope.
5ometlmes MAu ls oseJ (Mlolmom Acceptoble
ulstoptloo) lo tbe some cootext.
u,x
Maxlmum 1olerable
uaLa Loss (M1uL)
1he maxlmum loss of lnformaLlon (elecLronlc and
oLher daLa) whlch an organlzaLlon can LoleraLe.
1he age of Lhe daLa could make operaLlonal
recovery lmposslble or Lhe value of Lhe losL daLa ls
so subsLanLlal as Lo puL buslness vlablllLy aL rlsk.
A
Maxlmum 1olerable
erlod of ulsrupLlon
(M1u or M1ou)
1he duraLlon afLer whlch an organlzaLlon's vlablllLy
wlll be lrrevocably LhreaLened lf a producL or
servlce dellvery cannoL be resumed.
Jltots Note. 1bls tetm ls oseJ lo ClC 2010 ooJ
85 25999.
A,8,x
Maxlmum 1olerable
erlod of uownLlme.

Maxlmum 1olerable erlod of uownLlme.
Jltots Note. 1be some os MAO ooJ M1O.
5ometlmes oseJ lo tbe u5 ooJ Aslo. less popolot lo
otope. 8est ovolJeJ to teJoce coofosloo wltb
8525999 tetmlooloqy.
x
Mlnlmum 8uslness
ConLlnulLy Cb[ecLlve
(M8CC)
Mlnlmally accepLable collecLlon of buslness
conLlnulLy servlces and/or producLs LhaL ls
accepLable Lo an organlzaLlon or lndusLry Lo
achleve lLs buslness ob[ecLlves LhaL can be
lnfluenced or dlcLaLed by regulaLlon or leglslaLlon
level of buslness conLlnulLy.
L
MlLlgaLlon LlmlLaLlon of any negaLlve consequence of a
parLlcular lncldenL.
A,C
Moblle 8ecovery
SoluLlons
1ransporLable operaLlng envlronmenL - ofLen a
large Lraller - compleLe wlLh offlce faclllLles and
compuLer equlpmenL LhaL can be dellvered and
deployed a sulLable slLe aL shorL noLlce.

MS 1970 8uslness ConLlnulLy SLandard from Lhe Malayslan
SLandards and AccredlLaLlon Councll

M18l Mean 1lme 8eLween lallures. Lnglneerlng
Lermlnology.
x

The BC! 2011 25 { P a g e

M1C Maxlmum 1olerable CuLage
Jltots Note. 1be some os MAO bot mote ofteo
oseJ lo Nottb Ametlco ooJ Aslo.
x

The BC! 2011 26 { P a g e

3 631A2 +' 3'*L7'*(';C8+D<

%/)0 "/+#'#%#&' )/+/)/'$/.
nLMA naLlonal Lmergency ManagemenL AssoclaLlon - uS
organlzaLlon.
x
nlA naLlonal llre roLecLlon AssoclaLlon - uS
developer of 8CM and ulsasLer 8esponse
sLandards.
x
nlA 1600 A uS sLandard for ulsasLer/Lmergency
ManagemenL programmes.
Jltots Note. NllA 1600 Joes oot follow tbe l5O
MoJel fot Moooqemeot 5ystems stooJotJs.
x
non Compllance lallure Lo fulfll an agreed requlremenL or
expecLaLlon of a 8CM programme.
A
non-conformlLy 1he non fulfllmenL of a speclflc requlremenL
deflned ln a sLandard, documenLed pracLlce,
agreed procedure or leglslaLlon.
8,C

The BC! 2011 27 { P a g e

. 6.$O&7+89& +' .@+#?&<

%/)0 "/+#'#%#&' )/+/)/'$/.
Cb[ecLlve An overall goal, conslsLenL wlLh Lhe pollcy LhaL an
organlzaLlon seLs for lLself.
A,C
CLL Cverall LqulpmenL Lfflclency - a Lerm used ln
manufacLurlng.
x
CperaLlonal 8eslllence
(C8)
AblllLy of an organlzaLlon, sLaff, sysLem,
LelecommunlcaLlons neLwork, acLlvlLy or process Lo
absorb Lhe lmpacL of a buslness lnLerrupLlon,
dlsrupLlon or loss and conLlnue Lo provlde an
accepLable level of servlce.

CperaLlonal 8lsk 8lsk LhaL deflclencles ln lnformaLlon sysLems or
lnLernal conLrols wlll resulL ln unexpecLed loss.

CrganlzaLlon A group of people and faclllLles wlLh an
arrangemenL of responslblllLles, auLhorlLles, and
relaLlonshlps. (e.g., company, corporaLlon, flrm,
enLerprlse, lnsLlLuLlon, charlLy or assoclaLlon). An
organlzaLlon can be publlc, prlvaLe, or noL-for-
proflL.
A,8,C,L
CrganlzaLlon 8CM
CoordlnaLor
An lndlvldual who ls asslgned Lhe overall
responslblllLy for co-coordlnaLlon of Lhe 8CM
plannlng programme lncludlng Leam member
Lralnlng, LesLlng and malnLenance of plans.
Jltots Note. 1bete ote mooy otbet tetms oseJ to
Jesctlbe tbls fooctloo JepeoJloq oo teqloo ooJ slze
of otqoolzotloo. xomples ote 8c cootJlootot,
bosloess tecovety cootJlootot, Jlsostet tecovety
cootJlootot, 8c/uk lloooet ot AJmlolsttotot.
L
CuLage A perlod ln Llme when someLhlng ls noL ln
operaLlon.
Jltots Note. 1bls ls mololy oseJ fot ooo
ovolloblllty of l1 setvlces ooJ systems. lot otbet
ploot ooJ epolpmeot Jowotlme ls o mote
commooly oseJ tetm.

The BC! 2011 28 { P a g e

IFP 6I4)2 +' I;'?;#CC& A#*#?&C&*+<

%/)0 "/+#'#%#&' )/+/)/'$/.
lan, uo, Check, AcL
(uCA)
1he lSC model used as a framework ln all
ManagemenL SysLems sLandards lncludlng 8CMS.
A
ollcy 1he lnLenLlons and dlrecLlon of an organlzaLlon as
formally expressed by 1op ManagemenL. 1he 8CM
pollcy should be conslsLenL wlLh Lhe overall pollcy
of Lhe organlzaLlon and provldes Lhe basls for Lhe
buslness conLlnulLy ob[ecLlves.
A,C,L
reparedness AcLlvlLles lmplemenLed prlor Lo an lncldenL LhaL
may be used Lo supporL and enhance mlLlgaLlon
of, response Lo, and recovery from dlsrupLlons. lL
ls also ofLen called 8eadlness".
A,C
revenLlon CounLermeasures agalnsL speclflc LhreaLs LhaL
enable an organlzaLlon Lo avold a dlsrupLlon.
A,C
revenLlve AcLlon An acLlon Laken Lo ellmlnaLe a LhreaL or oLher
undeslrable slLuaLlon.
Jltots Note. 1bls ls ootmolly colleJ o lteveototlve
Actloo lo tbe uk.
C
rocedure Speclfled way Lo carry ouL an acLlvlLy.
Jltots Note. ltoceJotes woolJ ootmolly be
JocomeoteJ by tbe Jefloltloo olso covets tbose
tbot ote oot fot ooy teosoo.
A,C,L
rocess A seL of lnLerrelaLed acLlvlLles whlch Lransform
lnpuLs lnLo ouLpuLs.
A,C,L
roducL and/or Servlce 1he ouLpuL from a process. WheLher Lhe producL ls
Lhen called a servlce depends upon wheLher or noL
Lhere ls a physlcal elemenL Lo Lhe ouLpuL.
Servlce ls Lhe resulL of aL leasL one acLlvlLy
necessarlly performed aL Lhe lnLerface beLween
Lhe suppller and cusLomer and ls generally
lnLanglble.
A,8,C
rogram(me) An ongolng process supporLed by senlor
managemenL and adequaLely funded.
L
rogram(me)
ManagemenL
1he managemenL of Lhe 8CM programme. lL
ensures LhaL Lhe necessary sLeps are Laken Lo
ldenLlfy Lhe lmpacL of poLenLlal losses, malnLaln
vlable recovery sLraLegles and recovery plans and
ensure conLlnulLy servlces Lhrough personnel
Lralnlng, plan LesLlng and malnLenance.
L

The BC! 2011 29 { P a g e

0 60&#B8*&,, +' 08,> ";&#+C&*+<

%/)0 "/+#'#%#&' )/+/)/'$/.
8eadlness AcLlvlLles lmplemenLed prlor Lo an lncldenL LhaL
may be used Lo supporL and enhance mlLlgaLlon
of, response Lo, and recovery from dlsrupLlons. lL
ls also ofLen called reparedness".
Jltots Note. ltepoteJoess ls mote popolot lo tbe
uolteJ 5totes, keoJloess mote typlcolly oseJ
elsewbete.
A
8eclprocal AgreemenL A prearranged agreemenL beLween Lwo or more
enLlLles Lo share resources ln response Lo an
lncldenL.

8ecord A documenL sLaLlng resulLs achleved or provldlng
evldence of acLlvlLles performed.
A,C
8ecovery olnL
Cb[ecLlve (8C)
1he LargeL seL for Lhe sLaLus and avallablllLy of
daLa (elecLronlc and paper) aL Lhe sLarL of a
recovery process. lL ls a polnL ln Llme aL whlch daLa
or capaclLy of a process ls ln a known, valld sLaLe
and can safely be resLored from.
Jltots Note. lo potely l1 uk tetms lt coo be seeo
os tbe pteclse tlme to wblcb Joto ooJ ttoosoctloos
bove to be testoteJ (e.q. close of bosloess, lost
lotto-Joy bockop).
A,C,u,l,x
8ecovery SLraLegles An approach by an organlzaLlon LhaL wlll ensure lLs
recovery and conLlnulLy ln Lhe face of a dlsasLer or
oLher ma[or ouLage. lans and meLhodologles are
deLermlned by Lhe organlzaLlon's sLraLegy. 1here
may be more Lhan one meLhodology or soluLlon
for an organlzaLlonal sLraLegy.
1he Lechnlques and Lools used Lo descrlbe, conLrol
and dellver a serles of acLlvlLles wlLh glven
dellverables, Llme-frames and budgeLs.
Jltots Note. xomples of l1 tecovety sttoteqles
locloJe coottoctloq fot not slte ot colJ slte,
bollJloq oo lotetool not slte ot colJ slte,
lJeotlfyloq oo Altetoote wotk Ateo, o coosottlom
ot keclptocol Aqteemeot, coottoctloq fot Moblle
kecovety ot ctote ooJ 5blp.
C
8ecovery SLraLegy -
8educe
AcLlvlLles, Lasks, programs and sysLems developed
and lmplemenLed prlor Lo an emergency LhaL are
used Lo supporL Lhe prevenLlon or mlLlgaLlon of
Lhe consequences of a dlsasLer.
AcLlvlLles Lo avold an lncldenL or Lo sLop an
emergency from occurrlng.
C
8ecovery SLraLegy -
8esponse
lmmedlaLe and ongolng acLlvlLles, Lasks, programs
and sysLems Lo manage Lhe lmmedlaLe effecLs of
C

The BC! 2011 30 { P a g e

an lncldenL LhaL LhreaLens llfe, properLy,
operaLlons or Lhe envlronmenL.
1he reacLlon Lo an lncldenL or emergency Lo assess
Lhe damage or lmpacL and Lo ascerLaln Lhe level of
conLalnmenL and conLrol acLlvlLy requlred.
8ecovery SLraLegy - 8e-
Sync
8e-Sync ls parL of l1 u8 and lnvolves performlng a
full re-synchronlzaLlon of Lhe recovery caLalogue.
1he Lerm daLa synchronlzaLlon ls also ofLen used.
C
8ecovery SLraLegy -
8eLurn
AcLlvlLles and programs deslgned Lo reLurn
condlLlons Lo a level LhaL ls accepLable Lo Lhe
enLlLy.
C
8ecovery 1lme Cb[ecLlve
(81C)
1he LargeL Llme for resumlng Lhe dellvery of a
producL or servlce Lo an accepLable level followlng
lLs dlsrupLlon.
Jltots Note. 1bls mlqbt be o tesomptloo of foll
setvlce ot o pboseJ tetoto ovet o petloJ.
A,8,C,u,L,l,x
8esldual 8lsk Level of rlsk remalnlng afLer all cosL-effecLlve
acLlons have been Laken Lo lessen Lhe lmpacL,
probablllLy and consequences of a speclflc rlsk or
group of rlsks, sub[ecL Lo an organlzaLlon's rlsk
appeLlLe.

8eslllence 1he ablllLy of an organlzaLlon Lo reslsL belng
affecLed by an lncldenL.
A,8,L
8esources AsseLs, people, skllls, lnformaLlon, Lechnology
(lncludlng planL and equlpmenL), premlses, and
supplles and lnformaLlon (wheLher elecLronlc or
noL) LhaL an organlzaLlon has Lo have avallable Lo
use, when needed, ln order Lo operaLe and meeL
lLs ob[ecLlves.
A,8,C
8lsk ComblnaLlon of Lhe probablllLy of an evenL and lLs
consequence.
Jltots Note. 8cM cooceottotes mote oo
lmpocts totbet tboo wlJet coocept of klsk.
A,8,C,u,L,l,x
8lsk AccepLance A managemenL declslon Lo Lake no acLlon Lo
mlLlgaLe Lhe lmpacL of a parLlcular rlsk.
A,C,L
8lsk Analysls 1he quanLlflcaLlon of LhreaLs Lo an organlzaLlon
and Lhe probablllLy of Lhem belng reallsed
x
8lsk AppeLlLe 1oLal amounL of rlsk LhaL an organlzaLlon ls
prepared Lo accepL, LoleraLe, or be exposed Lo aL
any polnL ln Llme.
Jltots Note. 8cM cooceottotes mololy oo
lmpocts .1be voqoeoess of tbe coocept of klsk
Appetlte setloosly llmlts lts voloe lo 8cM
ptoqtommes.
8,C
8lsk AssessmenL A formal buL ofLen sub[ecLlve process of rlsk
ldenLlflcaLlon, rlsk analysls, and rlsk evaluaLlon.
A,8,C
8lsk Avoldance An lnformed declslon Lo noL become lnvolved ln
or Lo wlLhdraw from a rlsk slLuaLlon.
L

The BC! 2011 31 { P a g e

8lsk CrlLerla 1erms of reference agalnsL whlch Lhe slgnlflcance
of a rlsk ls evaluaLed. 8lsk crlLerla are based on
lnLernal and exLernal conLexL, and are regularly
revlewed Lo ensure conLlnued relevance. 8lsk
crlLerla can be derlved from sLandards, laws and
pollcles.
u
8lsk ManagemenL (8M) 1he appllcaLlon of managemenL pollcles Lo Lhe
ldenLlflcaLlon, analysls, assessmenL, LreaLmenL and
monlLorlng of rlsk.
Jltots Note. A mote comptebeoslve tecbolpoe
koowo os otetptlse klsk Moooqemeot (kM) ls
locteosloqly popolot lo tbe u5 ooJ bos beeo
oJopteJ by mooy qlobol fltms.
A,8,C,x
8lsk MlLlgaLlon lmplemenLaLlon of measures Lo deLer speclflc
LhreaLs Lo Lhe conLlnulLy of buslness operaLlons,
and/or respond Lo any occurrence of such LhreaLs
ln a Llmely and approprlaLe manner. AcLlvlLles
Laken Lo reduce Lhe severlLy or consequences of
an emergency.
C
8lsk 8educLlon A selecLlve appllcaLlon of approprlaLe Lechnlques
and managemenL prlnclples Lo reduce elLher
probablllLy of an occurrence or lLs lmpacL, or boLh.
L
8lsk 1ransference 8efers Lo Lhe shlfLlng of Lhe burden of loss Lo
anoLher parLy Lhrough leglslaLlon, conLracL,
lnsurance or oLher means. lL can also refer Lo Lhe
shlfLlng of a physlcal rlsk or parL Lhereof
elsewhere.
L
8lsk 1reaLmenL SelecLlon and lmplemenLaLlon of measures Lo
modlfy rlsk.
A,C,L

The BC! 2011 32 { P a g e

- 6-#(&+D +' -D,+&C87 08,><

%/)0 "/+#'#%#&' )/+/)/'$/.
SafeLy lreedom from danger, rlsk or ln[ury. C
Servlce Level AgreemenL
(SLA)
An agreemenL beLween a servlce provlder and a
cusLomer deflnlng Lhe scope, quallLy and
Llmellness of servlce dellvery.
x
SlmulaLlon SlmulaLlon ls a process whereby recovery Leam
members perform all of Lhe acLlons Lhey would
Lake ln Lhe evenL of plan acLlvaLlon. lL may lnvolve
one or more of Lhe recovery Leams and are
performed under condlLlons LhaL aL leasL slmulaLe
a dlsasLer.
L
Slngle olnL of lallure
(SCl)
unlque (slngle) source or paLhway of a servlce,
acLlvlLy and/or process, Lyplcally Lhere ls no
alLernaLlve, and loss of LhaL elemenL could lead Lo
LoLal fallure of a mlsslon crlLlcal acLlvlLy and/or
dependency.

SS 340 8uslness ConLlnulLy SLandard publlshed by
Slngapore SLandards Councll.

SLakeholder

lndlvldual or group havlng an lnLeresL ln Lhe
performance or success of an organlzaLlon e.g.,
cusLomers, parLners, employees, shareholders,
owners, Lhe local communlLy, flrsL responders,
governmenL, and regulaLors.
A,8,C
SLandby Servlce Any alLernaLlve slLes, faclllLles, equlpmenL or
resources LhaL may be avallable for use followlng a
dlsasLer.
x
SLand uown A formal announcemenL LhaL alerL sLaLus ls over
and Lhe plan wlll noL be lnvoked any furLher.
x
Supply Chaln 1he llnked processes LhaL beglns wlLh Lhe
acqulslLlon of raw maLerlal and exLends Lhrough
Lhe dellvery of producLs or servlces Lo Lhe end user
across Lhe modes of LransporL. 1he supply chaln
may lnclude suppllers, vendors, manufacLurlng
faclllLles, loglsLlcs provlders, lnLernal dlsLrlbuLlon
cenLres, dlsLrlbuLors, wholesalers, and oLher
enLlLles LhaL lead Lo Lhe end user.
A,C
SyndlcaLed SubscrlpLlon
Servlce
Work space shared by a llmlLed number of
organlzaLlons, conflgured for general occupaLlon
(noL for a parLlcular organlzaLlon).

SyndlcaLlon 8aLlo number of Llmes LhaL a work area ls sold by Lhe
Lhlrd parLy provlders aL a resource recovery
locaLlon
Jltots Note. A wotk oteo's ovolloblllty ot tbe
tlme of bosloess cootloolty loclJeot coolJ be
ollocoteJ oo o fltst-come-fltst-setveJ bosls ot o

The BC! 2011 33 { P a g e

teJoceJ ollocotloo bosls.
SysLemlc 8lsk oLenLlal dlfflculLles, such as fallure of one
parLlclpanL or parL of a process, sysLem, lndusLry
or markeL Lo meeL lLs obllgaLlons, LhaL could cause
oLher parLlclpanLs Lo noL meeL Lhelr obllgaLlons,
Lhls could cause llquldlLy and oLher problems,
Lhereby LhreaLenlng sLablllLy of Lhe whole process,
sysLem, lndusLry or markeL.

The BC! 2011 3+ { P a g e

" 6"#$%& "'Q 1E&;78,& +' ";#8*8*?<

%/)0 "/+#'#%#&' )/+/)/'$/.
1able 1op Lxerclse 1echnlque for rehearslng emergency Leams ln
whlch parLlclpanLs revlew and dlscuss Lhe acLlons
Lhey would Lake accordlng Lo Lhelr plans, buL do
noL perform any of Lhese acLlons, can be
conducLed wlLh a slngle Leam, or mulLlple Leams,
Lyplcally under Lhe guldance of exerclse
faclllLaLors.

1argeL ueLalled performance requlremenL appllcable Lo
an organlzaLlon LhaL arlses from Lhe ob[ecLlves and
LhaL needs Lo be seL and meL ln order Lo achleve
Lhose ob[ecLlves.
C
1esL An acLlvlLy LhaL ls performed Lo evaluaLe Lhe
effecLlveness or capablllLles of a plan relaLlve Lo
speclfled ob[ecLlves or measuremenL crlLerla.
1ypes of LesLs lnclude: uesk Check, eer 8evlew,
SLrucLured WalkLhrough, SLandalone 1esL,
lnLegraLed 1esL, and CperaLlonal 1esL.
Jltots Note. 1be types of test llsteJ ote oot
exboostlve ooJ tbe oomes qlveo teoJ to voty ftom
coootty to coootty. 1be exomples obove ote tbose
most typlcolly oseJ lo Nottb Ametlco.
uollke o tebeotsol, o test coo be o poss/foll
evolootloo of loftosttoctote (compotets, coblloq,
Jevlces, botJwote) ot pbyslcol ploot loftosttoctote
(bollJloq systems, qeoetotots, otllltles) to
Jemoosttote tbe ootlclpoteJ opetotloo of tbe
compooeots ooJ system. A test of tbls ootote wlll
Jemoosttote wbetbet tbese potts of tbe 8osloess
cootloolty lloo ote flt fot potpose.
L
1esLlng LvaluaLlon of a resource Lo valldaLe Lhe
achlevemenL of ob[ecLlves and alms.
C
1hreaL A poLenLlal cause of an unwanLed lncldenL, whlch
may resulL ln harm Lo lndlvlduals, asseLs, a sysLem
or organlzaLlon, Lhe envlronmenL, or Lhe
communlLy. Some LhreaLs such as bad weaLher are
more commonly referred Lo as Pazards"
A,C,L,l,x
1op ManagemenL A person or group of people who dlrecLs and
conLrols an organlzaLlon aL Lhe hlghesL level. ln
larger organlzaLlons Lhls mlghL be called Lhe 8oard,
ulrecLors, LxecuLlves or Senlor Managers. ln a
small organlzaLlon, Lop managemenL mlghL be Lhe
owner or sole proprleLor.
A,8,C
1ralnlng 1ralnlng ls more formal Lhan awareness. lL alms Lo
bulld knowledge and skllls Lo enhance compeLency
L

The BC! 2011 35 { P a g e

ln [ob performance. Whereas awareness ls
generally LargeLed aL all sLaff, Lralnlng ls dlrecLed
aL sLaff wlLh speclflc funcLlons and responslblllLles.
lor example, sLaff lnvolved ln Lhe recovery should
be equlpped and adequaLely prepared wlLh Lhe
necessary knowledge and sklll Lo underLake
recovery acLlvlLles. 1ralnlng forms parL of Lhe
awareness, Lralnlng and educaLlon learnlng sklll
seL.

The BC! 2011 36 { P a g e

/FR 6/;?&*+ 27+898+D +' R@%*&;#$8%8+D<

%/)0 "/+#'#%#&' )/+/)/'$/.
urgenL AcLlvlLy A Lerm used Lo cover acLlvlLles ln supporL of
roducL and Servlces whlch needs Lo be done
wlLhln a shorL Llmescale.
Jltots oote. Otbet tetms socb os lmmeJlote ot
tlme-ctltlcol coo olso be oseJ bot ctltlcol olooe ls
JlscootoqeJ lo tbe ClC2010 os lt lmplles tbot less
otqeot octlvltles ote less lmpottoot.
A
vlrLual 8aLLle 8ox An elecLronlc form of a sLorage locaLlon held on
Lhe lnLerneL, lnLraneL or cloud so LhaL daLa and
lnformaLlon ls lmmedlaLely avallable posL lncldenL
and accesslble by Lhe lncldenL ManagemenL 1eam.

vlrLual Command CenLre A means of operaLlng when lL ls physlcally
lmposslble for members of Lhe lncldenL
ManagemenL 1eam Lo move Lo a Command
CenLre. A vlrLual command cenLre worklng uslng
Lelephony and lnLerneL soluLlons lncludlng a
vlrLual 8aLLle 8ox can be esLabllshed.

vlLal MaLerlals Any maLerlals LhaL are essenLlal for recovery from
a dlsasLer or ma[or lncldenL.
x
vlLal 8ecords Any lnformaLlon, documenLs or daLa deemed
essenLlal for recovery from a dlsasLer or ma[or
lncldenL.
L,l,x
vulnerablllLy 1he degree Lo whlch a person, asseL, process,
lnformaLlon, lnfrasLrucLure or oLher resources are
exposed Lo Lhe acLlons or effecLs of a rlsk, evenL or
oLher occurrence.
u,l

The BC! 2011 37 { P a g e

SF TFUFV 6S#%>L+W;'@?W +' S';> 2;&# 0&7'9&;D<

%/)0 "/+#'#%#&' )/+/)/'$/.
Walk-Lhrough A walk-Lhrough ls a process whereby 8C Leam
members carry ouL Lhe sequence of Lhe recovery
Lasks deflned ln Lhe 8C plan. lL ls also called a
ueskLop or 1ableLop Lxerclse.
Jltots Note. 1be objectlves of o wolktbtooqb test
ote to ossess tbe vloblllty of tbe ploo, floJ flows
ooJ omlssloos ooJ lmptove tbe ploo. lt olso
eJocotes moooqemeot ooJ tecovety teom
membets oboot tbe ploo sttoteqles, llmltotloos ooJ
ossomptloos.
L
Warm SlLe A deslgnaLed sLandby slLe equlpped and servlced
Lo a level whlch wlll allow Lhe organlzaLlon Lo
resume essenLlal operaLlons before Lhelr non-
avallablllLy LhreaLens buslness vlablllLy.
Jltots Note. 1bete ls oo Jefloltlve Jefloltloo tbot
Jlstloqolsbes betweeo o wotm ooJ o bot slte,
oltbooqb cleotly tecovety ot o bot-slte coolJ oeeJ
to be olmost lmmeJlote wbeteos ot o wotm slte
tbls mlqbt toke sevetol boots to occompllsb.
L,x
Wlde Area ulsasLer A caLasLrophlc evenL LhaL lmpacLs a large
geographlc area and requlres emergency servlces
(or even mlllLary) Lo Lake conLrol.
x
Work Area 8ecovery
(WA8)
8esLoraLlon of offlce acLlvlLles aL an alLernaLlve
locaLlon whlch provldes desks, Lelephony, offlce
sysLems and neLworklng capablllLy.
x

Dictionary of Business Continuity Management Terms: January 2011

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