1/1/2013

Human resource project | Sarath

DCW LIMITED,
SAHUPURAM.
EMPLOYEES WELFARE FACILITIES AN
OPINION SURVEY AT DCW LIMITED,
SAHUPURAM.

2

Prepared by sarath nair
CHAPTER I
INTRODUCTION AND RESEARCH DESIGN
1.1 INTRODUCTION
The Royal commission on labour 1931 said that the concept of Labour
welfare must necessarily be elastic bearing a somewhat different interpretations
in one country from another according to different social customs, the degree of
Industrialization and educational development of the workers.
The Malaviya committee observed that the scope of labour cant be
confided to facilities within or near the undertaking nor can it be so
comprehensive as to embrace the whole range of social welfare or social services.
1.1.1 Definition
According to an Indian law report employee welfare may be understood as
including such services, facilities and amenities which may be established in or in
the vicinity of undertakings to perform their work in healthy and congenital
surroundings and to await facilities which improve their health and bring high
morale.
1.2 STATEMENT OF THE PROBLEM
The employees attrition rate has been slightly increasing over the years.
The attrition rate increase by 9% in 2010-2011.As part of the analyses for reasons
of attention it was necessary to conduct a study on the welfare facilities provided
and employees satisfaction with these facilities.
1.3 OBJECTIVES
To study the various welfare facilities provided to the employees by DCW
limited.
To identify the employees satisfaction towards the welfare measures
provided to them.

3

To analyze the effectiveness of the welfare measure.
1.4 SCOPE OF THE STUDY
This research will help the organization to identify the employees opinion
and expectation towards welfare facilities which helps to create efficient,
healthy, loyal and satisfied labour force for the organization.
Based on this study, the company can know the level of welfare schemes
which makes the employees work life better and also helps to raise their
standard of living.

1.5 LIMITATIONS OF THE STUDY
The research was conducted within limited duration. So a detailed and
comprehensive study could not be made.
The information gathered depends on the attitude of the employees at the
time of interviewing.
The sample size was confined to 100 respondents.

1.6 RESEARCH METHODOLOGY
Research design
The design advised adopted for this study is descriptive. Descriptive
research is the description of the state of affairs as it exists at present descriptive
research generally describes a particular individual or describes the state of affairs.
It is a survey based method with sample size of 100.
Universe:
The organization consists of around 1250 employees.

1.7 SAMPLING PLAN
Sample unit:
Sampling unit of this Research study consists of both officers and
their employees.
Sample size:
Sample size for the Research is 100.

4


Sample Techniques:
Sampling techniques used for the collection of data required for this
research study is convenience sampling. The organization had only male
employees hence researcher had to collect the data from the outside.

1.8 DATA COLLECTION
The task of collecting data begins after a research problem has been
defined and plan is chalked out. This study pertains to collection of data from
primary and secondary sources.

1.8.1 Primary data
Data are collected for the first time for a specific purpose in mind
using the questionnaire method. The organization being an all male
employees data was collected from the employees as they came out from the
company.

1.8.2 Secondary data
The data which already collected and published are referred through them
internal records, magazines, companys handbooks manuals and websites.

1.8.3 Tools for data collection
For this study primary data was collected by using structured
questionnaire. The questionnaire schedule consists of close-ended and likers
scale questions. The questionnaire is printed in a definite order on a form.

1.9 TOOLS FOR ANALYSIS
The collected data from the filled up questionnaire were edited properly
to make them ready for coding. A master table was prepared to sum up the
available information in the schedule with the aid of so prepared master table
grouping, classification tables have been prepared and then statistical tools are

5

used to analyze the data are simple percentage analysis.
1.9.1 Simple percentage Analysis
Simple Percentage analysis is applied for the entire questionnaire to
identify the percentage of contribution of various factors under the study.

1.9.2 Weighted Average Method
Weighted Average Method was used to analyze the rating scales.

1.9.3 Chi Square analysis
Chi square was used to study relationship between ESI benefits and
effectiveness of ESI scheme.






6

CHAPTER II
INDUSTRY AND COMPANY PROFILE
2.1 INDUSTRY PROFILE
The chemical industry of India is worth about US $28 Billion and
chemical fertilizers alone are worth about US $5 Billion. The chemical industry
contributes to 13% of GDP. It is also one of the fastest growing sectors of the
Indian economy. This industry is the 12 largest in the world 3 largest in sia. It
is also responsible for 12.5% of the countrys industrial production.
The chemical industry in India is fragmented and dispersed. It is also
multi-product and multi-faceted. The chemical are directly sold to large customers
and through distribution channels. The distribution channel mostly consists of
stockiest and dealers spread all over India addressing small segment and retail
markets.
MAJOR SEGMENTS
The chemical industry in India is highly heterogeneous with the following
major sectors. They are
Petrochemicals
Inorganic chemicals
Organic chemicals
Fine and specialties
Bulk drugs
Agro chemicals
Paints and dyes

FACTORS RESPONSIBLE FOR LIMITING THE GROWTH OF
CHEMICAL INDUSTRY
Indian manufactures compare favorably in terms of key manufacturing
conversion costs with the best in the world.
High power costs
Utility costs are higher
Inefficient process technology

7

Cascading effects of various taxes and duties
Stringent labor laws
Uneconomic size of plants
High cost of finance
Inadequate infrastructure facility
International competition
Drastic reduction in import duties(unable to compete in global scenario)

COMPETITIVE ADVANTAGE OF INDIA
The following are the competitive advantages of the chemical industry in
India.
Large resources of scientific and technical power.
Large domestic market for various sectors of chemicals.
Long coast line and abundant availability of salt.
Tropic region, which facilities open storage for bulk chemicals.
A developed financial market.
A large English speaking population

RECOMMENDATIONS FOR REJUVENATION OF INDIAN CHEMICAL
INDUSTRY BOTH FOR AUTHORITIES & INDUSTRY
(a) INFRASTRUCTURE
Government should promote world class infrastructure facilities like
ports, roads, storage facilities, pipelines etc.
Mega chemicals industrial estates with built in infrastructure need to be
promoted at selected locations.
Existing chemical industrial estates need to be upgrade to global standards
based on defined scope and time frame.
Developing clusters existing units in the form of chemical industrial park.




8

(b) KNOWLEDGE AND TECHNOLOGY

Collaboration between R&D laboratories and industrial units.
To deal with handicaps in the Indian chemical industry and provide sector
wise solutions.

(c) ENEGRY
Access to natural gas.
Industry needs to have captive power plants.
Duty free import of power plant and machinery.
Electricity so generated should be exempted from a duties and taxes.
Chemical industry should be given priority in allocation of railway wagon
for coal.

(d) FINANCE
Cost of capital should be brought down.
Technology upgrading fund need to be created in line with textile industry.
Small scale industries (SSI) limit to be extended to Rs.5 crore from the
present level of Rs.1crore.
Disinvestments of public sector and acquisition by private sector need to
continue.

(e) DUTIES AND TAXES
Customs duty on capital goods spares are to be brought down 0-5%
Import duties on feedstock, raw materials, fuel oil, natural gas etc. need to
be lowered to 5%
The current level of tariffs for intermediates and chemical products needs
to be continued.
Until the above disadvantages are rectified, the company should not enter
into any further free Trade Agreements(FATs)


9

(f) ACTION BY INDUSTRY
Industry should improve their plants by debottlenecking and expansions
using
Industry should built only economic size plants with best of technology
and engineering and which is environment friendly.
Industry needs to continuously find innovative ways of improving
customers value proposition in marketing of its products.
Supply chain management \ business processes most inculcate the best
practices using information technology and automation.
Industry must continuously drive down costs.
Industry should invest in projects overseas.

PRODUCT PROFILE
As already mentioned, DCW company produces a wide range of chemical
products.
At Dharangadhara. It produces:
Soda ash
Ammonium Bicarbonate
Liquid Bromine
Bromine
At Sahupuram branch, it produces following chemical products:
Caustic soda
Liquid Chlorine
Trichloroethylene
Hydrochloric acid
Synthetic Rutile
Yellow iron oxide
Ferric chloride
Enamel paint
PVC Resin

The information department joins all the other departments of the company
with the top management and with the head quarters.
The research and development department is concerned with doing
research and developing new products.

10

2.2 COMPANY PROFILE
Origin Of The Company
DCW limited, the flagship company owned by the renowned Sahu Jain
family, was incorporated in January 1939 as Ash factory at Dharangadhara in
Gujarat. Padmabhushan late shri Sahu Shriyans Prasad Jain - the founder,
acquired its ownership in 1949.Since then it has expanded, diversified and
modernized its operations and is now a public limited company manufacturing
wide range of chemical products. In 1987, in view of its more diverse operations,
the name of the company was changed to DCW Limited.
To wish the venture luck, the company has adopted the horseshoe as its
corporate logo which is widely recognized as a symbol of excellence.
The corporate office of the company is located in Mumbai, Indias
commercial capital. The business is steered by Dr. Shashi Chanad Jain as
chairman and Mr.Sharad Kumar Jain as vice chairman and managing director.
Under their able and astute leadership, DCW has come a long way to emerge as
Indias respected multi product and multi location chemical company.
The company has two manufacturing units, one at Dharangadhara Gujarat
state and another at Sahupuram, Tamil Nadu.

MISSION STATEMENT
The companys mission statement reads as follows:
It is our endeavor to manufacturing and supply quality products and
develops cooperation and understanding through trade and commerce.

TECHNOLOGY USED AT DCW
There wide ranges of technologies used by the DCW chemical plants.
Most of them are imported from Japan. All of the equipments and machineries are
highly sophisticated .Several measures are followed to ensure the safety and well
being of the employees while working with these machineries. Several storage
bins, which weigh tons, are used to store both the finished and the raw materials
of the company.

11

DEPARTMENTS OF THE ORGAINZATION:
For every organization has to perform its functions properly, every
departments of the organization has to perform well. The departments present in
DCW are given below.
1) FINANCE DEPARTMENT
2) HUMAN RESOURCE DEPARTMENT
3) STORES DEPARTMENT
4) PURCHASE/COMMERCIAL DEPARTMENT
5) SALES DEPARTMENT
6) INFORMATION DEPARTMENT
7) RESEARCH DEPARTMENT

12

FINANCE DEPARTMENT













The primary functions of the Finance Department are:
Prepare and administer the city`s Annual Budget for the Cit Manager;
Provide financial advice to the City Manager and Cit Council;
Maintain a general accounting system;
Collect all taxes and revenues of the City;
Invest cash reserves;
Prepare financial reports;
Administer the payroll, and
Procure equipment and supplies and control inventories of the city
General Manager (FD)
Deputy Manager Deputy General Manager
Account (Personnel) Officer
Administration Assistant

13

HUMAN RESOURCE DEPARTMENT














FUNCTION:
The Human Resources Department is responsible for the administration of
a modern personnel merit system and an effective affirmative action program
consistent with applicable provisions of law.
A. Recruiting and examination of applicants.
B. Development of job classifications, including wages and benefits.
C. Responsibility for labor relations, union negotiations, and employee
relations.
D. Maintenance of personnel records.
E. Development and implementation of personnel policies, programs, and
procedures.
F. Implementation and administration of employee development and training
programs.
G. Provision of staff support to the Personnel Board.
H. Management of a City-wide benefits program.
I. Administration of City-wide safety, workers' compensation and loss
prevention programs.
General Manager (HR)

Deputy Manager
Deputy General Manager(HR)
(HR)

Medical Officer
Officer (Dhmmaty)

moty)
Officer (Personnel)
Personnel
Male nurse

Administration Assistant

14

STORES DEPARTMENT













FUNCTION:
There is, of course, another view .Where work is to be undertaken on
contract, as in the case of oil-tanks or specialized work of a similar type, the store
must work into the schedule by being in a position to the supply the necessary raw
material. It is for this reason that stores must not be overlooked. The foreman
must have a definite knowledge of all stores at a moment's notice. Effective
tabbing of stores is another noticeable feature of the Railway Shops. Withdrawals
are immediately noted on a tab system, which is, thus, brought up-to-date
automaticallya glance at the slip tells just what is on hand, as well as the size of
the demand and its destination. This ensures a proper supervision over the danger
line. When the store drops below a certain quantity the store man is able to
restock so that no work is held up by lack material which he can supply.

Such is, very briefly, the management of the shops. It is a tribute to them,
in that they have become highly organized and very efficient. Next month I shall
consider Work Movementsthe next step in Industrial Efficiencyon a
psychological basis.
General Manager (FD)

Deputy Manager

Deputy General Manager

Officer ( Personnel)
Officer (Dhmmaty)
Personnel

Administration Assistant

15


PURCHASE / COMMERCIAL DEPARTMENT











FUNCTION:
The regulations state that a DBE performs a commercially useful function
when it is responsible for execution of the work of the contract and is carrying
out its responsibilities by actually performing, managing, and supervising the
work involved. To perform a commercially useful function, the DBE must also be
responsible, with respect to materials and supplies used on the contract, for
negotiating price directly with the supplier, determining quality and quantity,
ordering material, and installing (where applicable) and paying for the material
itself. The regulations further clarify that a DBE does not perform a
commercially useful function if its role is limited to that of an extra participant in
a transaction, contract, or project through which funds are passed in order to
obtain the appearance of DBE participation. Therefore, a DBE firm is not
providing a commercially useful function if the prime contractor negotiates the
price of materials with the supplier but the cost of those materials is run through
the DBE firms books.



General Manager (FD)

Deputy Manager

Deputy General Manager

Officer ( Personnel)

Officer (Dhmmaty)
Personnel


16

SALES DEPARTMENT












FUNCTION:
The chief functions of sales management are:
Recruiting and employing salesmen and fixing their compensation and
respective territories.
Training the salesmen in knowledge of the goods and in methods of selling
them.
Supervising and directing the sales activities of the men out in the field,
sending them letters and providing helpful information.
Preparing and furnishing equipment for salesmen in the way of samples,
sample cases, price lists, kits, portfolios, or whatever else may be
necessary, depending on the nature of the business and the product or
service sold.
Supervising and checking the expense accounts, route lists, detailed
reports and daily letters of the salesmen.
Determining sales quotas, providing bonuses and prizes, conducting sales
contests and special sales campaigns.
General Manager (FD)

Deputy Manager

Deputy General Manager

Officer ( Personnel)
Officer (Dhmmaty)
Administration Assistant


17

Preparing, or directing the preparation of, sales manuals, or salesmen's
handbooks, giving detailed information about the company, the products,
and the sales principles and methods involved in selling.
Cooperating with the advertising department by helping the salesmen
utilize and sell the company's advertising and aiding them to assist
customers to make use of advertising helps, and by obtaining reports from
the field concerning the reaction to the company's advertising and that of
competitors.
Cooperating with the production department in the matter of qualities,
quantities, containers, packages, sizes and seasonal goods, and reporting
their reaction on dealers and consumers.
Making investigations of the products or offering to discover new uses and
new appeals to dealer or consumer.





18

INFORMATION DEPARTMENT














FUNCTION:
The main functions of the Sindh Information Department are to provide
better and purposeful coverage to the activities of government, through both
electronic and print media. Towards this objective, the department coordinates
with the media and journalists. It communicates daily with the Governor, the
Chief Secretary's administrative department, and other government functionaries,
regarding relevant press coverage. Weekly reports of television coverage of Sindh
are also made.




General Manager (FD)

Deputy Manager

Deputy General Manager

Officer ( Personnel)

Workers
Personnel

Administration Assistant

19

RESEARCH DEPARTMENT









The financial department under one manager is axed into the following
subsections.
1) Sales accounts
2) Purchase accounts
3) Banking accounts
4) Insurance accounts
5) General accounts
The human resource department keeps record of all information regarding
the personnel of the company.
The stores department is concerned with storing in order that the
requirements of the production department and the company in general are met.
The purchase and commercial department oversees the procurement of
the materials and the awarding of contract works.
The sales department is concerned with the sales of the companys
products.
The information joins all the other department of the company with the
top management and with the head quarters.
The research and development department is concerned with doing
research and developing new products.


General Manager (FD)

Deputy Manager

Deputy General Manager

Officer (Personnel) Officer (Dhmmaty)

20

ACHIEVEMENTS OF THE ORGANISATION
The achievements of the organization can also be considered as the pride
of the organization, not only for the top management but also for each and every
employee of the organization. The awards that DCW has received are stared
below.
STATE SAFETY AWARDS
CAPEXCIL AWARDS FOR EXPORTS
APPRECIATION AWARDS FOR CONTRIBUTION TO CUSTOMS
AND CENTRAL EXISE
TWO LEAVES RANKING FOR OVERALL PERFORMANCE IN
ENVIRONMENTAL IMPACT IN INDIAN CAUSTIC CHLORINE
SECTOR.
EXCELLENCE/DISTINGUISHED AWARDS BY QUALITY CIRCLE
IN INTERNATIONAL\NATIONAL CONVENTION OF QUALITY
CIRCLE FORUM OF INDIA
STATE INDUSTRIAL RELATION AWARDS
BEST EXPORT EXCELLENCE AWARDS(non traditional cargo)
AWARD FOR BEST QUALITY CIRCLE PRACTISING
ORGANISATION IN PRIVATE SECTOR

ABOUT THE EMPLOYEES
For any organization may be a large or small concern, the employees of
the organization are considered as the most valued treasures. Without the skilled
and hard working employees, no organization can survive in this competitive
world.
The employees at DCW are appointed only after a strict interview. Most of
the higher authorities are appointed from the head quarter, which is situated at
Mumbai.
The employees are well organized under many renowned trade unions.
The employees are split under three categories via; Yellow, blue and red.
The employees are divided by the nature of their works. The employees who work

21

on the production area are given many safety equipments such as goggles, glasses,
gloves, leather and rubber boots, masks, and artificial respiratory equipment.
Intensive training is given for the employees.
There are also most contract and temporary employees present at DCW.
The employees whose performance is good are appointed as permanent
employees.

WELFARE PROGRAMS FOR THE EMPLOYEES
The employees at DCW enjoy a wide range of welfare activities, which is
provided by organization. Some of the welfare programs are given below.
A good housing quarters
The housing quarters have a temple, medical center, communication center
and playgrounds.
higher secondary school for the employees children.
A well furnished guesthouse for visiting employees.

SAFETY MEASURES
Strict safety measures are followed at DCW. All the employees are
provided with safety equipments. Special training is being given for accident
prevention and fire prevention. There is a well-equipped medical center inside
work area.

POLLUTION CONTROL
One of the major objectives of the DCW Ltd is pollution control. The
Sahupuram unit follows the 3Rs-REDUCE, REUSE and RECYCLE, Energy
conversion efforts are also taken place. The organizations surroundings are
planted with many trees (green belt). The Sahupuram unit has obtained ISO 14001
EMS Standards.




22

SOCIAL WELFARE PROGRAMS
The DCW Ltd at Sahupuram is one of the leading chemical products
manufacturers in India. Many social welfare programs are being conducted by
DCW in the nearby regions.

Some of them are as follows:
A higher secondary school at Sahupuram
Organizes medical camps in the rural area of Tuticorin district
Regular organizer of eye care camps
Organizes relief funds for natural disasters and also orphanages
Regular donor of the Lions club at Sahupuram
Regular donor of the local football club.

RESEARCH & DEVELOPMENT
The major objectives of the research and development department is to,
conduct research and to develop new products for organization. The following are
the achievements of this department.
Developed llmenite ore beneficiation in 1970.
Development of UTOX from waste liquor from illmenite plant in 1978.
Placing of graphite anodes with metal a nodes in caustic soda plant in
1982.
Producing BI to manufacturing synthetic retile with low silica and alumina
in 1993.
To produce yellow iron from waste of BI plant in 1993.

PERFORMANCE
The company reported an annual turnover of Rs.624.09 crore for the year
2002-2003 an increase of 13% over the previous year. The gross profit for the
year 2002-2003 was Rs.40.40 crore. The companys export initiative earned
foreign exchange of Rs.51.61 crore, a growth of 25% over the previous year.


23

CHAPTER III
REVIEW OF LITERATURE
The Researcher reviewed a few research studies.
Sri. Deenathayalan in his research in 1986 found that the effective welfare
facilities such as canteen facility, medical benefit scheme.
Co-operative credit society scheme, maternity benefits contribute towards
the maintaining good industrial relation.
Report of Royal commission observed that the extension of labour scheme
may be regarded as a wise investment which should and usually does bring
a profitable return in the form of greater efficiency
Sri N.K.Kamala Pathi in his research work in 1984 opined that well
provided canteen hygienic factors and other welfare facilities lead for job
satisfaction and good industrial relation














24

CHAPTER IV
DATA ANALYSIS AND INTERPRETATION

TABLE 4 .1
EDUCATIONAL QUALIFICATION

S.No Option No of respondents Percentage
1 Post Graduate 26 26
2 Graduate 40 40
3 Higher Secondary 23 23
4 Secondary 11 11
Total 100 100
Source: Primary Data
Interpretation:
The above table shows that (26%) respondents are post graduate, (40%)
respondents are graduate, (23%) respondents are Higher secondary, (11%)
respondents are secondary.







25

FIGURE 4.1
The above table has been diagrammatically represented as follows :



Inference:
40% of the respondents are graduates because the company recruit mostly
the young graduate.







Post Graduate, 26
Graduate, 40
Higher Secondary,
23
Secondary, 11
Educational qualification
Post Graduate
Graduate
Higher Secondary
Secondary

26

TABLE 4 .2
AGE OF THE EMPLOYEE

S.No Option No of respondents Percentage
1 18-25 15 15
2 26-30 22 22
3 31-35 19 19
4 36-40 18 18
5 Above 41 26 26
Total 100 100
Source: Primary Data

Interpretation:
The above table shows that (15%) respondents are in between 18-25 years
of age, (22%) respondents are in between 26-30 years of age, (19%) respondents
are in between 31-35 years of age, (18%) respondents are in between 36-40 years
of age. (26%) respondents are in between above 41 years of age.




27

FIGURE 4.2
The above table has been diagrammatically represented as follows :

Inference:
26% of the respondents are the above 41 because the company have many
No. of experienced workers.








15
22
19
18
26
0
5
10
15
20
25
30
18-25 26-30 31-35 36-40 Above 41
Age of the Employee
No of respondents
Percentage

28

TABLE 4 .3
EXPERIENCE LEVEL

S.No Option No of respondents Percentage
1 Less than 5 years 17 17
2 6-10 years 23 23
3 11-15 years 24 24
4 More than 15 years 36 36
Total 100 100
Source: Primary Data

Interpretation:
The above table shows that (17%) respondents are less than 5 years
experience, (23%) respondents are 6-10 years experience, (24%) respondents are
11-15 years experience, (36%) respondents are more than 15 years experience.










29

FIGURE 4.3
The above table has been diagrammatically represented as follows :



Inference:
36% of the respondents have more than 15 years experience because many
workers are above 41 years of age.







17
23
24
36
0
5
10
15
20
25
30
35
40
Less than 5 years 6-10 years 11-15 years More than 15 years
Experience Level

30

TABLE 4 .4
SALARY

S.No Option No of respondents Percentage
1 Less than equal to
Rs.5000
18 18
2 Rs.5001-10,000 29 29
3 Rs.10,001-15,000 35 35
4 Rs.15,001 and above 18 18
Total 100 100
Source: Primary Data

Interpretation:
The above table shows that (18%) respondents are less than equal to
Rs.5000 in salary, (29%) respondents are Rs.5001-10,000 in salary, (35%)
respondents are Rs10, 001-15,000 in salary, (18%) respondents are Rs.15,001 and
above in salary.










31

FIGURE 4.4
The above table has been diagrammatically represented as follows :




Inference:
35% of the respondents are in the category of salary between
Rs.10,001-15,000 because the company have experienced workers.







18
29
35
18
0
5
10
15
20
25
30
35
40
Less than equal to
Rs.5000
Rs.5001-10,000 Rs.10,001-15,000 Rs.15,001 and
above
Salary

32

TABLE 4 .5
OPTION ABOUT SOCIAL INSURANCE MEASURE
Source: Primary Data
Formula

Total =
weightage value E
i
* *
5
0



Average = Total
_______________________
Total no. of Respondents

Points to be given:
Gratuity = 5
Employee state insurance = 4
Provident fund = 3
Compensation = 2
Retirement benefit = 1

Interpretation:
Table 4.5 shows the opinion about social insurance measure, Majority of
the respondents shows that the social insurance measure is Good.
Facilities
Excellen
t
Goo
d
Averag
e
Fai
r
Poo
r
Tota
l
Averag
e
Ran
k
Gratuity 25 35 20 10 10 355 3.55 1
Employee
state
insurance
18 30 20 13 19 315 3.15 5
Provident
fund
18 37 13 18 14 327 3.27 4
Compensatio
n
14 35 31 6 14 329 3.29 3
Retirement
benefit
21 33 25 5 16 338 3.38 2

33

TABLE 4 .6
SATISFICATION LEVEL OF THE MEDICAL CENTRE TREATMENT

Option No of Respondent Percentage
Highly satisfied 12 12
Satisfied 7 7
Neutral 22 22
Dissatisfied 51 51
Highly dissatisfied 8 8
Total 100 100
Source: Primary Data

Interpretation:
The above table shows the medical centre treatment of the company, tells
that more than (51%) of the respondents are dissatisfied with the medical centre
treatment and (7%) of the respondents are satisfied with the medical centre
treatment.









34

FIGURE 4.5
The above table has been diagrammatically represented as follows :


Inference:
Most of the respondents are dissatisfied with medical centre treatment.
Because first aid and facilities are not available.




12
7
22
51
8
0
10
20
30
40
50
60
Highly satisfied Satisfied Neutral Dissatisfied Highly
dissatisfied
Satisfaction level of the medical centre Treatment

35

TABLE 4 .7
SHOWS SATISFACTION LEVEL OF UNIFORM AND PROTECTIVE
CLOTHING

Option No of Respondent Percentage
Highly satisfied 16 16
Satisfied 56 56
Neutral 19 19
Dissatisfied 3 3
Highly dissatisfied 6 6
Total 100 100
Source: Primary Data
Interpretation:
The above table shows that the satisfactions level of uniform & protective
clothing of the company, tells that more than (56%) of the respondents are
satisfied with the uniform & protective clothing and (3%) of the respondents are
dissatisfied with the uniform & protective clothing.








36

FIGURE 4.6
The above table has been diagrammatically represented as follows :




Inference:
Most of the employees are satisfied with uniform and protective closing.
Because the company provide good safety measure.




0
10
20
30
40
50
60
Highly
satisfied
Satisfied
Neutral
Dissatisfied
Highly
dissatisfied
16
56
19
3 6
satisfaction level of Uniform and Protective closing

37

TABLE 4 .8
RESPONDENTS ACCEPTANCE LEVEL ON FACILITIES OFFERED BY
WELFARE CLUB

Option No of Respondent Percentage
Strongly Agree 9 9
Agree 40 40
Undecided 18 18
Disagree 27 27
Strongly Disagree 6 6
Total 100 100
Source: Primary Data
Interpretation:
The above table shows that the facilities offered by welfare club of the
company, tells that more than (40%) of the respondents are agree with the welfare
club and (6%) of the respondents are strongly disagree with the welfare club.









38

FIGURE 4.7
The above table has been diagrammatically represented as follows :



Inference:
Most of the respondents are agree with the acceptance level on facilities
offered by welfare clubs. Because welfare clubs provide adequate facilities to the
employees.





39

TABLE 4 .9
OPINION ABOUT VISITING THE COOPERATIVE STORE TO MAKE
THE PURCHASES

Option No of Respondent Percentage
Always 22 22
Often 56 56
Sometimes 12 12
Rarely 7 7
Never 3 3
Total 100 100
Source: Primary Data

Interpretation:
The above table shows that the opinion about visiting to make the purchase
in the cooperative store reveals that almost half (56%) of the respondent are often
purchase and the least (3%) of the respondent are never purchase in the
cooperative store.








40

FIGURE 4.8
The above table has been diagrammatically represented as follows :



Inference:
Most of the respondents often visiting the cooperative store to make the
purchase. Because the available store in enough for the employees to make a
purchase.





22
56
12
7
3
0
10
20
30
40
50
60
Always Often Sometimes Rarely Never
Opinion about visiting the cooperative store

41

TABLE 4 .10
SHOWS OPINION REGARDING LEAVE TRAVEL CONCESSION

Option No of Respondent Percentage
Strongly Agree 15 15
Agree 38 38
Undecided 12 12
Disagree 27 27
Strongly Disagree 8 8
Total 100 100
Source: Primary Data

Interpretation:
The above table shows that the opinion regarding leave travel concession,
almost (38%) of the respondents are agree and (8%) of the respondents are
strongly disagree.









42

FIGURE 4.9
The above table has been diagrammatically represented as follows :




Inference:
Most of the respondents are agree regarding the travel concession.
Because the company provide bus facility for their employees.





0
5
10
15
20
25
30
35
40
15
38
12
27
8
Opinion regarding leave Travel concession

43

TABLE 4 .11
SHOWS OPINION REGARDING HOUSING FACILITY

Option No of Respondent Percentage
Highly satisfied 13 13
Satisfied 9 9
Neutral 22 22
Dissatisfied 51 51
Highly dissatisfied 5 5
Total 100 100
Source: Primary Data

Interpretation:
he above table shows that the opinion about housing facilities provided by
the company, tells that more than (51%) of the respondents are dissatisfied with
the housing facilities and (5%) of the respondents are highly dissatisfied with the
housing facilities.









44

FIGURE 4.10
The above table has been diagrammatically represented as follows :




Inference:
Most of the respondents are dissatisfied with the housing facility, because
the company provides housing facilities only for the top executives.





0
10
20
30
40
50
60
13
9
22
51
5
opinion regarding Housing Facility

45

TABLE 4 .12
OPINION ABOUT THE QUALITY EDUCATION TO THE
EMPLOYEES CHILDREN

Option No of Respondent Percentage
Highly satisfied 25 25
Satisfied 36 36
Neutral 21 21
Dissatisfied 11 11
Highly dissatisfied 7 7
Total 100 100
Source: Primary Data
Interpretation:
The above table shows that the opinion about education to the employers
children of the company, tells that more than (36%) of the respondent are satisfied
and (7%) of the respondents are highly dissatisfied with the education.









46

FIGURE 4.11
The above table has been diagrammatically represented as follows :


Inference:
Most of the employees are satisfied with the quality education to the
employees children, because the company provides education to their employees
children in their school.




25
36
21
11
7
0 5 10 15 20 25 30 35 40
Highly satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
Opinion about quality of education to the employees
children

47

TABLE 4 .13
SHOWS OPINION ABOUT THE TRAINING AND DEVELOPMENT

Option No of Respondent Percentage
Excellent 14 14
Good 52 52
Average 23 23
Fair 8 8
Poor 3 3
Total 100 100
Source: Primary Data
Interpretation:
The above table shows that opinion about the training of development of
the company, tells that more than (52%) of the respondents have good opinion and
(3%) of the respondents have poor opinion about the training of development
provides by the company.









48

FIGURE 4.12
The above table has been diagrammatically represented as follows :


Inference:
Most of the respondents feel good about training and development,
because the company provides training to the employees, whenever it is
necessary.



0
10
20
30
40
50
60
Excellent
Good
Average
Fair
Poor
14
52
23
8
3
Opinion about Training and Development

49

TABLE 4 .14
SHOWS OPINION REGARDING CANTEEN FACILITY

Option No of Respondent Percentage
Highly satisfied 15 15
Satisfied 27 27
Neutral 6 6
Dissatisfied 42 42
Highly dissatisfied 10 10
Total 100 100
Source: Primary Data
Interpretation:
The above table shows that opinion about the canteen facility of the
company, tells that (42%) of the respondents are dissatisfied with the canteen
facility and (6%) of the respondents are neutral with the canteen facility.









50

FIGURE 4.13


The above table has been diagrammatically represented as
follows :

Inference:
Most of the employees are dissatisfied with the regarding canteen
facilities, because the food provided them is not in good quality.




15
27
6
42
10
0
5
10
15
20
25
30
35
40
45
Highly satisfied Satisfied Neutral Dissatisfied Highly
dissatisfied
Opinion Regarding canteen facilities

51

TABLE 4 .15
SHOWS OPINION REGARDING FESTIVAL ADVANCE

Option No of Respondent Percentage
Highly satisfied 15 15
Satisfied 42 42
Neutral 6 6
Dissatisfied 27 27
Highly dissatisfied 10 10
Total 100 100
Source: Primary Data
Interpretation:
The above table shows opinion about the festival advance provided by the
company, tells that (42%) of the respondents are satisfied and (6%) of the
respondents are neutral opinion.









52

FIGURE 4.14
The above table has been diagrammatically represented as follows :

Inference:
Most of the employees are satisfied with the regarding festival advance,
because the company provides enough incentives and bonus to the employees
during festivals.




0
5
10
15
20
25
30
35
40
45
15
42
6
27
10
Opinion regarding Festival Advance

53

TABLE 4 .16
SHOWS OPINION ABOUT EFFECTIVENESS OF EMPLOYEES STATE
INSURANCE SCHEME (ESI)

Option No of Respondent Percentage
Highly Effective 15 15
Effective 46 46
Neutral 23 23
Ineffective 9 9
Highly ineffective 7 7
Total 100 100
Source: Primary Data

Interpretation:
The above table shows the opinion about the employers state insurance
scheme provided b the company, tells that (46%) of the respondents have effective
opinion and (7%) of the respondents have highly ineffective opinion about the
employers state insurance scheme provided by the company.








54

FIGURE 4.15
The above table has been diagrammatically represented as follows :


Inference:
Most of the employees are opinion about effectiveness of employee state
insurance scheme is effective, because the company provide several benefit
schemes for the employees.




15
46
23
9
7
0
5
10
15
20
25
30
35
40
45
50
Highly Effective Effective Neutral Ineffective Highly ineffective
Opinion about effectives of employees state insurance

55

TABLE 4 .17
SHOWS OPINION ABOUT EFFECTIVENESS OF
MEALS CARRIER

Option No of Respondent Percentage
Highly Effective 17 17
Effective 52 52
Neutral 5 5
Ineffective 23 23
Highly ineffective 3 3
Total 100 100
Source: Primary Data

Interpretation:
The above table shows the opinion about meals carrier provided b the
company, tells that (52%) of the respondents have effective opinion and (3%) of
the respondents have highly ineffective opinion.









56

FIGURE 4.16
The above table has been diagrammatically represented as follows :















Inference:
Most of the employees are opinion about the effectiveness of meal carrier
service is effective, because food service contractors manage the food service
operation on behalf of the organization, so the food is supply to the workers on
time without any delay.





0
10
20
30
40
50
60
Highly
Effective
Effective
Neutral
Ineffective
Highly
ineffective
17
52
5
23
3
Opinion about effectiveness of meals carrier service

57

TABLE 4 .18
OPINION ABOUT EFFECTIVENESS OF CONVEYANCE
REIMBURSEMENT

Option No of Respondent Percentage
Highly Effective 21 21
Effective 48 48
Neutral 4 4
Ineffective 19 19
Highly Ineffective 8 8
Total 100 100
Source: Primary Data

Interpretation:
The above table shows the opinion about conveyance reimbursement
provided by the company, tells that (48%) of the respondents have effective
opinion and (4%) of the respondents have neutral opinion.









58

FIGURE 4.17
The above table has been diagrammatically represented as follows :



Inference:
Most of the employees are opinion about the effectiveness of conveyance
reimbursement, because the company provides effective medical allowance.





0
10
20
30
40
50
21
48
4
19
8
Opinion about effectiveness of
Conveyance Reimbursement

59

STATISTICAL TOOL
CHI-SQUARE-TEST


The employees ESI
benefits
Effectiveness of ESI
schemes
Total
Options
Excellent 15 Highly effective 18 33
Good 46 Effective 30 76
Average 23 Neutral 20 43
Fair 9 Ineffective 13 22
Poor 7 Highly ineffective 19 26
Total 100 100 200

Hypothesis:
HO : There is no significant relationship between the employees ESI
benefits and effectiveness of ESI schemes
H1 : There is a significant relationship between the employees ESI benefits
and effectiveness of ESI schemes

Degree of freedom:
Degree of freedom = (r-1) *(c-1),
Where
r = number of rows in the table
c = number of columns in the table

Level of significance:
Here we assume the level of significance
= 0.05


60

Calculated Table:

O E ( O-E ) ( O-E )2 ( O-E)2/E
15
18
46
30
23
20
9
13
7
19
16.5
16.5
38.0
38.0
21.5
21.5
11.0
11.0
13.0
13.0
-1.5
1.5
8
-8
1.5
-1.5
-2
-2
-6
6
2.25
2.25
64
64
2.25
2.25
4
4
36
36
0.136
0.136
1.684
1.684
0.105
0.105
0.364
0.364
2.769
2.769
TOTAL 10.116

Degree of freedom = (r-1) * (c-1)
=(5-1) *(4-1)
=4

Calculated Value = 10.116
Table Value = 9.49
Here Calculated value is greater than the table value; CV >TV
Therefore H0 is rejected and H1 is accepted.

Conclusion:
There is no significant relationship between the employees ESI benefits and
effectiveness of ESI schemes.


61

CHAPTER V
FINDINGS, SUGGESTIONS AND CONCLUSION

5.1 FINDINGS:

51% of employees were dissatisfied with the medical centre treatment.
56% of employees were satisfied with the uniformed protective clothing.
40% of employees agree that the welfare club provides adequate facilities.
56% of employees often visit the cooperative store to make the purchase.
38% of employees agree that the leave travel concession motivates them.
51% of employees were dissatisfied with the housing facility.
36% of employees were satisfied with the quality of education.
52% of employees feel that the training provided is good.
42% of employees were dissatisfied with the canteen facility.
42% of employees were satisfied with the festival advance.
46% of employees feel that employee state insurance scheme is effective.
52% of employees feel that meals carrier service is effective.
48% of employees feel that conveyance reimbursement is effective.
There is a no significant relationship between the employees ESI benefits
and effectiveness of ESI schemes.







62

5.2 SUGGESTIONS:

Advanced medical equipment may be installed for better treatment.
Leave Travel concession may be set uniform to all employees.
Housing facility can be given to all the employees working in the
organization.
Co-operative store may be modified as departmental store by allowing the
customer to make their own choice on buying products.
















63

5.3 CONCLUSION:

The respondents possess definite a opinion towards the welfare facilities
in DCW and the facilities are intended to increase their commitments in services
whereby productivity can also be highly improved.
Management has to focus attention on the areas of welfare facilities
studied in the earlier chapters and on the suggestions forwarded in this research
work. It may be recommended to the management to implement the suggestions in
order to motivate employees and to develop a harmonious and peaceful
relationship between both employer and employees in the day-to-day work life.












64

BIBILIOGRAHY
References:
C.R.Kothari, (2004) Research Methodology Methods and Techniques
New Age International publishers.
Dr.C.B. Mamoria, Dr.Satish Mamoria and S.V.Gankar, (2008)Dynamics
of Industrial Relations Himalaya publishing House.













65

APPENDIX-I
QUESTIONNAIRE
A STUDY ON EMPLOYEES WELFARE FACILITIES IN DCW LIMITED,
SAHUPURAM.
1. Name :
2. Educational Qualification :
3. Age :
a) 18-25 b) 26-30 c) 31-35 d)36-40
e)Above 41
4. Experience :
a) Less than 5 years b) 6-10 years c) 11-15 years d) More than 15 years
5. Salary :
a) Less than or equal to Rs.5,000/- b)Rs.5,001/- - Rs.10,000/-
c) Rs.10,001/- - Rs.15,000/- d) More than Rs.15,001/-
Social Insurance measure:
6. Specify your opinion to the following:-
Facilities Excellent Good Average Fair Poor
Gratuity
ESI
Provident Fund
Compensation
Retirement Benefits

Medical Centre
7. Are you satisfied with the treatment extended by medical centre?
a) Highly satisfied b) Satisfied c) Neutral
d) Dissatisfied e) Highly Dissatisfied

66

Uniform & Protective Clothing
8. Are you satisfied with the uniform and protective clothing provided by the
management?
a) Highly satisfied b) Satisfied c) Neutral
d) Dissatisfied e) Highly Dissatisfied
Welfare clubs
9. Do you agree that your physical, mental and recreational needs are being
adequately met by the activities and facilities offered by the club?
a) Strongly agree b) Agree c)Undecided d)Disagree e)Strongly Disagree

10. Are you satisfied with the adequacy of the facilities offered by the club?
a) Highly satisfied b) Satisfied c) Neutral d) Dissatisfied
e) Highly Dissatisfied
Co-operative Stores
11. State your opinion towards the rate of the products sold in the co-operative
stores
a) Highly satisfied b) Satisfied c) Neutral
d) Dissatisfied e) Highly Dissatisfied

12. State your opinion about the quality of the products sold in the co-
operative stores
a) Highly satisfied b) Satisfied c) Neutral
d) Dissatisfied e) Highly Dissatisfied

13. Do you agree that the store meet all your requirements of food grains and
other domestic items?
a) Strongly agree b) Agree c)Undecided d)Disagree
e)Strongly Disagree

14. How often do you visit the store to make purchase?
a) Always b) Often c) Sometimes d) Rarely e) Never

67

LTC & Traveling Allowance
15. Do you agree that LTC motivates you?
a) Strongly agree b) Agree c)Undecided d)Disagree e)Strongly Disagree

Housing Facility
16. Are you satisfied with the housing facility provided by the management?
a) Highly satisfied b) Satisfied c) Neutral
d) Dissatisfied e) Highly Dissatisfied

Education
17. State the quality of education provided by the management of DCW to the
employees children
a) Highly satisfied b) Satisfied c) Neutral
d) Dissatisfied e) Highly Dissatisfied

Training and Development
18. State your opinion about the Training and Development facilities provided
by DCW.
a) Excellent b)Good c)Average d) Fair e) Poor

Canteen
19. State the level of satisfaction towards the canteen facility
a) Highly satisfied b) Satisfied c) Neutral
d) Dissatisfied e) Highly Dissatisfied

Festival Advance
20. Are you satisfied with the festival advance?
a) Highly satisfied b) Satisfied c) Neutral
d) Dissatisfied e) Highly Dissatisfied



68

ESI Scheme
21. State your opinion about the ESI scheme?
a) Highly Effective b) Effective c) Neutral d) Ineffective
e) Highly Ineffective

Meals carrier service
22. Rate the effectiveness of meals carrier service
a) Highly Effective b) Effective c) Neutral d) Ineffective
e) Highly Ineffective

Conveyance Reimbursement
23. Rate the effectiveness of conveyance Reimbursement
a) Highly Effective b) Effective c) Neutral d) Ineffective
e) Highly Ineffective


THANK YOU