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Qwest Internet Help | Modem Support 08/09/2007 10:04 AM

MODEMS - Actiontec® GT701-wg

Internet Help
How can I tell if I have an Actiontec® GT701 or Actiontec GT701-wg modem?
Connections View this document (PDF) to help you identify if you have an Actiontec GT701 or
Actiontec GT701-wg modem.
Why is there a phone port on the back of my modem?
E-mail Use the built-in phone port on the Actiontec GT701-wg modem to plug in another phone -
one that can sit right next to the modem. A phone filter (microfilter) is unnecessary
because it's a pre-filtered phone port.
How do I set up a wired (Ethernet) network with my modem?
Services You'll need to add a hub or switch. In most cases, the UPLINK port on the hub or switch
and Tools should be used to connect to the Actiontec® Wireless-Ready DSL Gateway – Model
GT701-wg. Visit your local electronics store to purchase a hub or switch, and follow the
Operating accompanying instructions.
Which protocols does the Actiontec® Wireless-Ready DSL Gateway – Model
Browsers GT701-wg support?
The internal LAN connections support multiple protocols (e.g., TCP/IP, NetBEUI, IPX/SPX,
and AppleTalk). The External WAN connection supports only TCP/IP.
Top Help Questions
What connection speeds does the Actiontec® Wireless-Ready DSL Gateway –
Model GT701-wg support?
How do I configure my
modem to work as a The yellow Ethernet connection is auto-detecting and supports 10 Megabits per
router? second (Mbps) or 100 Mbps connections.
How do I configure the The WAN connection supports up to 8 Mbps downstream and up to 1 Mbps
Actiontec GT701 modem upstream.
for wireless networking? The 802.11b wireless connection supports up to 11 Mbps connection speeds.
The 802.11g wireless connection supports up to 54 Mbps connection speeds.
Wireless speeds vary depending on signal quality, environmental factors and
Additional Help physical distance.

How do I update my modem's firmware?

Requirements/Specs We strongly recommend you use Qwest firmware updates to upgrade your modem's
About High-Speed firmware. The firmware available from the Actiontec Web site is not compatible with
Internet Qwest high-speed Internet service; if you download that version your high-speed Internet
service may not work.
Contact Us

How do I activate the wireless and WEP features on my modem?

View step-by-step instructions (PDF).

How do I create a HEX-based WEP key?

Follow the instructions (PDF) for activating your wireless and WEP features. Then use
these specifications to create a HEX-based WEP key.

64 bit – Generated as 10 alphanumeric characters (0-9, a-f)

(example: 843c29a562)
128 bit – Generated as 26 alphanumeric characters (0-9, a-f)
(example: 3c29f2536bef3276d32e364a2c)
256 bit – Generated as 58 alphanumeric characters (0-9, a-f)
(example: 538ca623f321ab1009de447a673ac7832def8943ca1185fd49098acef7)

What is the best placement for my modem?

You will experience the best modem signal strength and quality if you place your modem
in an elevated position, located centrally to the area of service. Place the modem in a
location with the fewest physical obstructions to the service area, to reduce possible
environmental effects.

Do floors, walls and glass affect my wireless signal?

The physical environment can have varying effects on modem signal strength and quality.
The more dense the object (i.e., a concrete wall compared to a plaster wall), the greater
the interference. Concrete or metal reinforced structures cause a higher degree of signal
loss than wood, plaster or glass construction.

Is the Apple® Airport wireless device compatible with the modem?

Yes, the Apple Airport complies with the 802.11b standards. If using the WEP security
feature, refer to your Apple Airport documentation for special instructions on how to enter

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the WEP key so it will be compatible.

What form of wireless security is provided with the modem?

The Actiontec® Wireless-Ready DSL Gateway – Model GT701-wg supports the following
wireless security features.

64-bit WEP
128-bit WEP
256-bit WEP
Wireless MAC Authentication

How do I get additional support on wireless functionality?

The Actiontec Web site provides additional support information.


How do I make my laptop work both at home and at the office?

You'll need to reconfigure your network settings (e.g., workgroup, domain, password, user
name, IP address). You may also use third-party software such as NetSwitcher to switch
automatically between different configurations.

What is the valid IP range I can use for my home network?

The valid IP range is to We recommend using the default
settings, but IP ranges and LAN subnets can be changed if necessary.

How do I find out what IP address my computer is using?

Windows® 95, 98, 98SE, and ME

1. Select Start, Run, and type winipcfg. Press Enter.
2. When the winipcfg screen is displayed, be sure your network device is
Windows NT, 2000, and XP
1. Select Start, Run and type cmd. Press Enter.
2. When the command screen is displayed, type ipconfig and press Enter.
You can also use the Actiontec Web interface to get your IP address.
1. Type in your Web browser.
2. Select status then select the Active User List on the left.

How do I refresh my IP address if I used DHCP to configure my network?

Choose one of the following to refresh your IP address.

Restart your computer.

Windows 95, 98, 98SE and ME
1. Go to Start, Run, and type winipcfg. Press Enter.
2. Ensure the Ethernet adapter is selected in the device box.
3. Select Release all
4. Select Renew all
Windows NT 4.0, Windows 2000 and XP
1. Go to Start, Run, and type cmd. Press Enter.
2. At the DOS prompt type ipconfig/release. Press Enter.
3. Type ipconfig/renew. Press Enter.

Can I run an application located on another computer over the network?

Yes, if the application is designed to run over a network.

View step-by-step instructions (PDF).

Can I play games between computers on my network or on the Internet?

Yes, if the games were designed for multi-player or network play. Check the game

How can I make the FTP or Web server on my network available to Internet

For a Web server, enable port forwarding for port 80 to the IP address of your
Web server. (We recommend you configure your server to use a static IP
For an FTP server, enable port forwarding for port 21 to the IP address of your FTP
server. (We recommend you configure your FTP server to use a static IP address.)


What is NAT and how does it protect my network?

Network Address Translation (NAT) is a level of security, which masks the private IP
addresses of the PCs on your network with a single public IP address. With NAT, the
private IP address of any PC on your network is never transmitted over the Internet.

Does my modem act as a firewall?

The Actiontec® Wireless-Ready DSL Gateway – Model GT701-wg provides its

security using Network Address Translations (NAT), which acts as a physical barrier
between your network and the Internet.
A configurable onboard firewall is also available and can be configured via the

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Actiontec GT701-wg Web interface.

1. To access the Actiontec GT701-wg Web interface, type into
the address field of your Web browser.
2. Firewall setting definitions are listed in Appendix F of the Actiontec GT701-
wg Wireless DSL Gateway user guide.

Can I use an Internet firewall or other security programs with my network?

Yes, a third-party, software-based firewall can be used with the Actiontec® Wireless-
Ready DSL Gateway – Model GT701-wg.

Which Virtual Private Networking (VPN) protocols are supported?

The Actiontec® Wireless-Ready DSL Gateway – Model GT701-wg supports pass-through
for IPSec, PPTP and L2TP. Up to eight VPN "pass-through" sessions can be passed
through the modem at one time.

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