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Making the Right Decisions Based on Quality KPIs

How SAP can support you in your analysis of Quality


Management data
Ingo Panchyrz, QM Product Management, SAP AG
ASUG Annual Conference 2013, Orlando FL, May 16 2013
Session Code: 2710
2012 SAP AG. All rights reserved. 2 Preliminary
Primary Goals
See the different ways of monitoring and
analyzing quality data with different QM tools
with SAP.

Experience the flexibility and full capabilities of
the QM Evaluation Cockpit for analyzing
inspection data and quality notifications.

Learn what would be the appropriate and most
beneficial tool for analyzing QM data in a
specific process to define important reports,
calculate required KPIs, and build quick and
easy-to-consume dashboards.

Quality Analytics Overview with focus on QM Cockpit for Evaluations
2012 SAP AG. All rights reserved. 3 Preliminary
Agenda
Definition and Scope
Analytical Capabilities with
QM with ERP
SAP NetWeaver BI
Audit Management with SAP
Quality Issue Management

QM Cockpit for Evaluations QGA4
Summary

Definition and Scope
2012 SAP AG. All rights reserved. 5 Preliminary
Typical Questions in Terms of Analyzing QM Data
Which products are
blocked most
frequently and for
what reasons?
How can I get an
overview of my
quality-related
costs?
Which are our top 10
suppliers with regard to
product quality?
How many
complaints did
we receive from
customer XY?
Chief
Executive
Purchasing
Officer
Head of
Quality Assurance
Production
Operator
Sales
Manager
How did the critical
tolerance values for
our products evolve
over the last year?
Questions in order to make the right decision in time and quality
2012 SAP AG. All rights reserved. 6 Preliminary
Different Approaches to Quality Management Analysis
Worklists
Pareto Analysis
Statistical Process Control
(SPC)
Supplier
evaluations
Results history
and trend analysis
Time-related
reports
Evaluation of
quality key figures
(list and graphical
display)
Certificates
for analysis &
inspection reports
Analytical Capabilities with
QM with ERP
2012 SAP AG. All rights reserved. 8 Preliminary
Analytical Capabilities with QM with ERP
Ad-hoc reports & worklists
Worklists e.g. transaction QA33, QM11
Results history / trend analysis e.g. QGA1, QGA2
2012 SAP AG. All rights reserved. 9 Preliminary
Analytical Capabilities with QM with ERP
Process Control
Process Control via control charts (SPC)
2012 SAP AG. All rights reserved. 10 Preliminary
Analytical Capabilities with QM with ERP
Supplier evaluation
Supplier evaluation
Quality scores (goods receipts,
inspection lots)
Quality notifications (vendor-
related)
Audit results (inspection lots)
2012 SAP AG. All rights reserved. 11 Preliminary
Analytical Capabilities with QM with ERP
Key figures (KPIs) in Quality Information System (QMIS)


No. of notifications
No. of problems
No. of activities
No. of causes
No. of tasks
Lead time for notification
Sample size
Quality score
No. of completed samples
.
Accepted quantity
Rejected quantity
Returned quantity
Complaint quantity
Sum of defect valuations
No. of nonconformities
No. of nonconforming units
Fraction of nonconforming units
No. of lots
No. of rejections

Inspection Lots Notifications
Analyze QM data from notifications
and inspection lots
Predefined queries
Online and aggregated
Early warning system
Analytical Capabilities with
QM with NetWeaver BI

2012 SAP AG. All rights reserved. 13 Preliminary
Analytical Capabilities with SAP NetWeaver BI
Solution at a glance
Business Explorer
Browser
Online Analytical
Processing System
(OLAP)
Online Transaction
Processing System
(OLTP)
InfoCubes
Source
Systems
Inspection
lots
ERP
Extraction
Processing
Presentation
Workbooks /
Queries
BI
Notifications
& items
2012 SAP AG. All rights reserved. 14 Preliminary
Analytical Capabilities with SAP NetWeaver BI
Flexible Reporting with the Query Designer and BEx Analyzer
BEx Query Designer or
Web Application Designer:
Define your own reports
using the stored data from BW
Use BEx Analyzer for
presentation (Excel) or publish
your report directly into the
Internet/intranet
2012 SAP AG. All rights reserved. 15 Preliminary
Business content for
stability studies:
Inspection results
(general)
Inspection results
(quantitative)
Comparison of
characteristics
Trend analysis
Web reporting
Impurities C vs. F&G at 20C
0,00
5,00
10,00
15,00
20,00
25,00
30,00
3.00 6.00 9.00 12.00 18.00 24.00
Time (months)
P
e
r
c
e
n
t
Impurity F+G (nach Ph. Eur)
Impurity C (nach Ph. Eur)
Analytical Capabilities with SAP NetWeaver BI
Example: Stability Study Reporting
Analytical Capabilities with
Audit Management with SAP

2012 SAP AG. All rights reserved. 17 Preliminary
Analytical Capabilities with SAP Audit Management
Overview list, graphical representation
More display options, e.g. Excel in Place
Overview lists for
Audit plans
Audits
Actions
Question lists
Questions
Audit questions
2012 SAP AG. All rights reserved. 18 Preliminary
Analytical Capabilities with SAP Audit Management
Example: Graphical analysis of assessment
2012 SAP AG. All rights reserved. 19 Preliminary
Analysis of Audits via SAP NetWeaver BI
Extraction of operational data
Ready-Made Reports
Overview of all audits
Audit Results
Drill down to the audit question level
Audits State of completion
Drill down to the action level
Audit objects Assessment
Partners responsible Audits & actions
Analytical Capabilities with
Quality Issue Management


2012 SAP AG. All rights reserved. 21
SAP Quality Issue Management (SAP QIM)
Business Scenario & Purpose
SAP or non-SAP
systems
ERP
QIM
ERP
ERP
MES
ERP
Vendor
Issue Submitter / Issue
Driver / Activity Driver /
Activity Processor
CRM
GRC
Vendor
Customer

Issue
Reporter
Issue
Submitter
Issue
Driver
Activity
Driver
Activity
Processor
Observe &
address Issue
Capture
Issue
Add data, trigger
root-cause analysis
Define
activities
Process
activities
Issue
Driver
Validate results &
close issue
Modern and flexible approach for
capturing and processing any kind of
issue and its related activities, e.g. 8D,
CAPA
Allows easy tracking and analyzing
issues and activities beyond
applications and systems
Can integrate with processes in other
applications by triggering issues in QIM
or initiating follow-up actions in the
related applications
Control / evaluate
2012 SAP AG. All rights reserved. 22 Preliminary
SAP QIM A Comprehensive Approach
Monitoring, Coordinating, and Analyzing Issues and Activities
Across different sources
and applications, e.g. ERP
notifications and items, audit
actions, FMEA defects
Flexibility in defining
relevant queries
Monitoring control
via traffic light
2012 SAP AG. All rights reserved. 23 Preliminary
Analysis of Issues Across Sources
Evaluate issues via Business Context Viewer [BCV]
Context-related analytics
and dashboards
Across different sources and applications
QM Evaluation Cockpit
2012 SAP AG. All rights reserved. 25 Preliminary
Offline Demo
Demo
2012 SAP AG. All rights reserved. 26 Preliminary
QM Evaluation Cockpit QGA4
Flexible Reporting Capabilities within SAP ERP (online)
The QM Cockpit for Evaluations allows you to
Create analytical reports on quality data combined with meaningful
graphical representation
For inspection lots, characteristics, and results
For defects
For notifications
For components from production chain
Flexibly select the data to be analyzed
Evaluate online and archived data
Compare results for several characteristics, graphically or via table
views
Determine and display key figures
Create control charts without detailed planning
Influence the layout (table or graphic) and key figures..
2012 SAP AG. All rights reserved. 27 Preliminary
QM Evaluation Cockpit QGA4
Structure of the Application
Tree with determined data on the
left-hand side (inspection lots,
characteristics etc.).
Graphical
representation
Table view
Representation of
external results
Detail view
2012 SAP AG. All rights reserved. 28 Preliminary
QM Evaluation Cockpit QGA4
Selection of Object Type
New - selection of an object type within the transaction:
Inspection lots, notifications, or components
After that, start the selection via the Selection button
An additional selection of data element is required related to the
chosen object type
2012 SAP AG. All rights reserved. 29 Preliminary
QM Evaluation Cockpit QGA4
Selection Screens
The selection screens depend
on the chosen object type
Inspection lots
Notifications
Components
2012 SAP AG. All rights reserved. 30 Preliminary
QM Evaluation Cockpit QGA4
Data Selection
If you start a new
selection with the
given layout, the
content will be
updated, not replaced

This reduces
performance
bottlenecks!
2012 SAP AG. All rights reserved. 31 Preliminary
QM Evaluation Cockpit QGA4
Selection of Table Views
Within the list of
determined data, you can
select a specific table
view to represent the
data.
SAP already provides
some standard views as
shown.
All views must be defined
in Customizing.
2012 SAP AG. All rights reserved. 32 Preliminary
QM Evaluation Cockpit QGA4
Selection of Graphics
Within the list of
determined data, you
can select a specific
graphic to represent the
data.
SAP already provides
some standard graphics
as shown.
All views must be defined
in Customizing.
2012 SAP AG. All rights reserved. 33 Preliminary
QM Evaluation Cockpit QGA4
Comparison of Characteristics
QM Evaluation Cockpit QGA4
Comparison of Characteristics
2012 SAP AG. All rights reserved. 34 Preliminary
Evaluation of Notifications
QM Evaluation Cockpit QGA4
Evaluation of Notifications
2012 SAP AG. All rights reserved. 35 Preliminary
QM Evaluation Cockpit QGA4
Pareto Chart of Defects
For the display of defect frequencies, the
graphic type pareto chart is available. In
addition, more key figures are available.
2012 SAP AG. All rights reserved. 36 Preliminary
QM Evaluation Cockpit QGA4
Evaluation of Components 1
First decide whether your selection should
include inspection lots or notifications.
You can also update a selection with lots or
notifications.
For the selection material,
plant and batch must be
given.
Other selection criteria are
optional.
2012 SAP AG. All rights reserved. 37 Preliminary
QM Evaluation Cockpit QGA4
Evaluation of Components 2
Evaluation of components can include
Inspection data
Notification
Defect data
2012 SAP AG. All rights reserved. 38 Preliminary
QM Evaluation Cockpit QGA4
Available KPIs via QM Evaluation Cockpit
Further, customer-specific ones can be
defined via data structure:
QGEVAL_INSPECTION_LOTS_KPI
Calculation rule to be defined via BAdI:
QG_EVAL_MANAGER
Process Capability Index (cp, cpk) Number of Measured Values Below the Tolerance Range
Standard Deviation of Valid Measured Values Standard Deviation from Overall Dispersion
Arithmetic Mean of Valid Measured Values Percentage of Skips
Number of Inspected Sample Units Percentage of Characteristics with CpK > 1.33
Maximum Value of the Valid Measured Values Percentage of Characteristics with CpK > 1.67
Minimum Value of the Valid Measured Values Percentage Within Specification
Number of Measured Values Above the Tolerance Range Quality Score
SAP offers a list of standard KPIs
2012 SAP AG. All rights reserved. 39 Preliminary
Enhancements Within QGA4 in Context of Customer
Connection Program
Characteristics
Grouping characteristics are now
highlighted
Option to show original selection that
was used to create a table or graphical
representation
New function to clear all screens in one
go
New Implementation Type available in
order to display detail views. Example
is provided to display notification data
per quality notification (can also be
used as template for additional
customer-specific screens)
Activation via Customizing switch



2012 SAP AG. All rights reserved. 40 Preliminary
Improvements Within QGA4
Define Layout - Grouping Characteristics
Grouping characteristics can be identified
by prefix * within layout definition
2012 SAP AG. All rights reserved. 41 Preliminary
Improvements Within QGA4
Grouping Characteristics Within Tree
Grouping characteristic columns can also
be identified by prefix * and corresponding
tooltip within the tree.
Other key figures and columns do not have
the prefix *.
2012 SAP AG. All rights reserved. 42 Preliminary
Improvements Within QGA4
Select Data Nodes Used Show Original Selection
New button:
Select Data Nodes Used
2012 SAP AG. All rights reserved. 43 Preliminary
Improvements Within QGA4
Select Data Nodes Used Show Original Selection
Relevant objects are marked in the tree
If required, nodes are expanded automatically
Focus topic changes automatically (Inspection Lots,
Quality Notifications etc.)
2012 SAP AG. All rights reserved. 44 Preliminary
Improvements Within QGA4
Detail View Within QGA4
Enhanced menu
New implementation type (450)
provided in order to show important
notification header data
2012 SAP AG. All rights reserved. 45 Preliminary
Improvements Within QGA4
Detail View Within QGA4
Detail views are displayed on the right-hand side. One screen
section is filled for each entry of the aggregated form.
Other screens can be accessed
via page down / page up buttons
2012 SAP AG. All rights reserved. 46 Preliminary
Improvements Within QGA4
Detail View Within QGA4 - Toolbar
With the Detail button the user can directly
navigate to display or edit mode for the notification
Implementation Info
Close View
The quality notification can be called
directly in display or change mode
2012 SAP AG. All rights reserved. 47 Preliminary
Improvements Within QGA4
Detail Views Within QGA4
The Close Views button clears all subscreens in one go.
Applies to tables, graphics, and detail and external views.
Outlook
QM Analytics: Roadmap and UI Examples
2012 SAP AG. All rights reserved. 49 Preliminary
Legal Disclaimer
This presentation outlines our general product direction and should not be
relied on in making a purchase decision. This presentation is not subject to
your license agreement or any other agreement with SAP. SAP has no
obligation to pursue any course of business outlined in this presentation or
to develop or release any functionality mentioned in this presentation. This
presentation and SAP's strategy and possible future developments are
subject to change and may be changed by SAP at any time for any reason
without notice. This document is provided without a warranty of any kind,
either express or implied, including but not limited to, the implied warranties
of merchantability, fitness for a particular purpose, or non-infringement. SAP
assumes no responsibility for errors or omissions in this document, except if
such damages were caused by SAP intentionally or grossly negligent.
2012 SAP AG. All rights reserved. 50 Preliminary
Outlook QM Analytics: Roadmap and UI Examples
Context-Related Information via Side Panel Approach
NetWeaver Business Client [NWBC] required
Side Panels
- Highly configurable
- Customer/partner content
- Embedded analysis/reports
and 3D-viewer
- Integrated social media
capabilities to support
collaboration within and
across enterprises
2012 SAP AG. All rights reserved. 51 Preliminary
Outlook QM Analytics: Quality Management on HANA
Focus Areas
Focus Areas
Porting
Logical database PGQ and
transactions / reports used in QM
Analytics
Deliver different KPIs on QM data
and across (e.g. ppm)
Search on HANA
Search for inspection lots,
notifications & master data
Fact Sheets
Summary
2012 SAP AG. All rights reserved. 53 Preliminary
7 Key Points to Take Home
SAP Analytics for Quality Management Support Different Aspects

Supports quality control mechanism &
continuous improvement steps

Provides KPIs as basis for
management decisions

Supports work processes via worklists

Notifies about severe issues

Provides quick overview on current
quality status

Different means of presentation
graphics and tables

Flexibility in terms of offering different
tools on different platforms
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2012 SAP AG. All rights reserved. 54 Preliminary
Interesting Links

https://service.sap.com/qm
Media Library
(requires login credentials)
General Brochures on QM and Audit Management
SAP Service Marketplace
www.sapimprovementfinder.com
(requires login credentials)
Improvement Finder (Enhancements in QGA4)
OSS-Note 1335171 FAQ: QM Evaluation Cockpit QGA4 via SAP Service Marketplace
service.sap.com
(requires login credentials)
Questions?

Session Code: 2710
Thank You!
Contact Information:

Ingo Panchyrz
Product Expert
Product Management Quality Management

SAP AG
Dietmar-Hopp-Allee 16
69190 Walldorf, Germany
M +49/160-8896680
F +49/6227/78-39222
mailto: in.panchyrz@sap.com
http://www.sap.com