Training

Training Benefits
Approaches to Training
Training Involves
Toolbox Meetings
New Volunteers and Training
Training Needs Analysis and Training Plan
Training Types Checklist
Induction Training
Who can provide Health and Safety Representative training
Typical times when Training is required
Things to consider BEFORE commencing training
Developing a Training Program
Training Evaluation Techniques
Training Needs Analysis Form
Occupational Health and Safety Questionnaire
Record of workplace skills and Health and Safety qualifications
Training Policy Template
Training Plan Template
Training Session Record Template
Volunteer Training Record Sheet Template
Training Evaluation Form Template


















Training

Training Benefits
Training your volunteers improves your organisations long-term productivity.

Case studies show that training reduces volunteer turnover, that volunteers really does appreciate the
investment you make in them, and leads to better work performance.

Training on the job does not cost - it pays and so is essential in most organisations, irrespective of
their size.

Volunteers may need continuous training in order to keep up with constant change in
technologies and products, and to adapt to the new ways of working.

Evidence shows consistently high productivity returns from training. A typical study found
that an increase in training raised productivity by 13 to 15 percent.

Approaches to Training
For smaller volunteer organisations the best approach is to designate training responsibilities to
willing and competent individuals in the organisation and conduct regular reviews, recording the
results.

If you are offering training or expecting new volunteers to undertake it, then this should be talked
about at the interview.

Training Involves
The law requires organisations to provide information, instruction, training and supervision to ensure
that each volunteer is safe from injury and risks to health.

All volunteers and subcontractors must receive training in the principles of hazard management.
Training is a long term commitment to learning new skills and knowledge which, in turn, will
result in a change in workplace behaviour, a new way of doing things, for example, applying safe
manual handling techniques.
Training involves two-way communication between the trainer and the person learning.
Training does not mean sitting in a room listening to a person talk or simply watching a video.
Training can be formal or informal, off or on the job.















Toolbox Meetings

Toolbox meetings are brief meetings held with groups of workers to discuss general staff issues.
Generally they cover all areas of working life that may affect the volunteer.
They aim to ensure that all volunteers are aware of any issue that may impact on the health and
safety of their working life
The outcomes are documented
Are usually held weekly, but the regularity can be determined by discussion with the volunteers.
The toolbox meeting should be directed by you or a supervisor and allow for volunteer input.
Toolbox meetings usually cover the following sorts of issues:
- Safety issues.
- Workload, production, or service needs.
- Planned changes to work flow.
- Any planned organisation changes.
- Major purchasing plans.
- Customer service issues.
- Any new/ planned contracts.
- Work quality issues.
- Documentation needs.
- Staffing issues, such as training.

New Volunteers Training

All new volunteers should receive training covering the following areas:
Occupational health and safety procedures and consultation procedures.
Key personnel.
Occupational health and safety responsibilities.
Reporting hazards and incidents.
Maintenance procedures.
Volunteer amenities.
Housekeeping.
General and task-specific hazards.
Safe work procedures.
First aid and emergency procedures.
Location of emergency equipment.
Rehabilitation and return to work procedure.










Training Needs Analysis and Training Plan

Have you conducted a Training Needs Analysis or developed a training plan which cover:
Induction training
Emergency procedures
Manual Handling
Plant, equipment and substances
New plant and equipment
Hazard identification/risk assessment
Safety Committee
OHS representatives
Fatigue management
Dangerous Goods


Training Types Checklist

1. Formal training
Short courses [for example, manual handling and occupational health and safety roles and
responsibilities. These can be conducted on or off site].
Licence or certificate courses [for example, forklift training].
Accredited courses and approved courses, for example, health and safety representative training
Vocational and professional courses [for example, two to four-year health and safety course for
training health and safety professionals].


2. Informal training
A supervisor or experienced worker, who has skills and knowledge in a particular aspect of work
can provide information and training to others at work.
For this type of training to be effective, the experienced person should undertake trainer training to
develop skills to train others in the workplace.


3. Competency based training
What is competency-based training?

Many occupational health and safety training programs offered today are competency based. In a
competency based training program, gaining knowledge is important, but of equal importance
is being able to apply that knowledge.

The special features of a competency based training program are:
The outcomes to be achieved as a result of training are clearly stated.
The skills and knowledge that a person already has are recognised.
The trainer is flexible about where, when and how training takes place.
The trainer checks that learning has taken place by assessing each person doing the training.
The trainer keeps records of all training undertaken and what each person achieves.



Induction Training
All new volunteers should complete an induction session as soon as practicable after joining the
organisation.

The induction could take the form of one single session, or a number of smaller sessions.

Induction training should also be conducted for existing volunteers commencing new jobs/tasks in the
organisation.

Specific Health and Safety Training should cover all aspects of a job including

Operation and care of equipment and machinery, including truck maintenance.
Task specific training, for example, defensive driving.
Work practices, such as manual handling.
Noise exposure and noise induced hearing loss.
Maintaining healthy lifestyle habits that eliminate the use of drugs and alcohol and encourage
the management of fatigue and stress.
Managing hazards in the workplace.
Injury prevention, such as good driving postures.
Accident prevention and emergency procedures.
Training specific to the type of cargo transported, including dangerous goods.
Successful return to work after a workplace injury.

Who can provide health and safety representative training?
Health and safety training is provided by a number of institutions, including the employer organisation
Organisation SA, The National Safety Council, TAFE colleges, Universities, private training providers
and Unions.

Accredited training bodies can only conduct certain types of training such as health and safety
representative training.

Organisation SA
136 Greenhill Road
UNLEY SA 5063
P. (08) 8300 0104
F. (08) 8300 0001

United Trades and Labour Council (UTLC)
11-16 South Terrace
ADELAIDE SA 5000
P. (08) 8231 5508
F. (08) 8321 6036

National Safety Council of Australia - SA Office
8 Hamra Drive
ADELAIDE INTERNATIONAL AIRPORT SA 5950
P. (08) 8234 3034



Typical times when training is required

When a new person starts work - Induction.

When new machinery/equipment or substances are purchased.

When peoples jobs change.

When there are new health and safety regulations, standards or laws that affect your industry.

If there has been an accident/incident or injury at work.

To ensure that the training product you buy suits your organisation and needs; there are some
important decisions that should be made before commencing any training.


Things to consider BEFORE commencing training

How much money are you going to invest in training over the next six to 12 months?

How much time will be devoted to training?

Who is going to be responsible for coordinating the training?

What is the most cost-efficient way to make this investment?

- Send one volunteer to the course and a train the trainer course so they can train others in the
future.
- Send a group of people to the training course.
- Arrange for a trainer to come to the work site.


Developing a Training Program

Stage One
Assess training needs

To get the most value for your training dollar:
- First assess the training needs of your organisation.
- Then develop a training plan, which ensures your volunteers are receiving the type of training
they need.

A training needs analysis involves analysing all aspects of work including:
The work environment.
The work that people do.
The knowledge and skills of each person at work.

Once this information has been collected, you can start to plan the training required.

The complexity and type of training needs analysis will depend on the size of your organisation and
what the desired outcomes are.

A detailed training needs analysis and a brief questionnaire for smaller organisations has been
provided to assist in the development of an effective training plan.

Training needs should be assessed:
Annually.
When new volunteers are appointed.
Where there is a new or changed activity.

Stage Two
Develop occupational health and safety training policy

You should develop, with volunteers and/or their representatives; a training policy specifies how
training will be conducted.

An example of a training policy appears at the end of this module.

Stage Three
Develop an occupational health and safety training plan

Once the training needs have been identified, a training plan should be developed. An occupational
health and safety training plan appears at the end of this module.

If possible, the occupational health and safety training should be integrated into the overall training
plan for the organisation. This will help to streamline training, making it easier to monitor the plan
and make adjustments to meet the changing needs of the organisation.

The complexity of the training plan will vary for different organisations; however all training plans
should include: -
The types of training required.
The time frame in which courses will run.
The training mode (whether internal, external or on the job).
The training provider.

Stage Four
Conduct the training

Conduct training according to the plan or schedule. Once training has been conducted, a record of the
training should be documented.

Records of who has attended training must be kept to meet the requirements of the Occupational
Health, Safety and Welfare Act 1986. They also assist to protect an employer from prosecution.

A training session record appears at the end of this module.

Records of training in relation to plant and hazardous substances must be kept for five years from the
date of last entry.

A volunteer training record sheet appears at the end of this module.

Stage Five
Evaluate training

Check that the training has produced the desired result.

Training evaluation forms are contained in this module.

Unfortunately, a lot of training is conducted and often very little is evaluated.

Evaluation should not rely solely on how a person feels about the training.


Training Evaluation Techniques

Training Evaluation Techniques used to gather this information may include:
Interview
Questionnaire
Observation
Performance records
Diary/journal entry
Reduction in accident/incident and injury rates


These can be simple or complex processes, depending on the particular needs of your
organisation.


Training Needs Analysis Form

Name:_________________________________________
Position/Occupation: _____________________________
Division:_______________________________________
Location: ______________________________________
Date: _________________________________________

Circle appropriate description:

MANAGER SUPERVISOR VOLUNTEER

Please tick the box to indicate your answer or put a line through any area that you think does
not apply to your job.

Have you received training/information in the following areas?


1: LEGAL RESPONSIBILITIES

Legal responsibilities of an employer/volunteer/all
persons under OHS&W Act
Yes When........ No Unsure
Overview of Regulations/Codes of Practice applying
to this industry
Yes When........ No Unsure
Responsibilities to contractors and the public

Yes When........ No Unsure
Consultation in OH&S and resolution of OHS issues

Yes When........ No Unsure
Role of OH&S Representative/OH&S Committee

Yes When........ No Unsure
OH&S records and reporting obligations

Yes When........ No Unsure


2: HAZARD MANAGEMENT

General principles - hazard identification, risk
assessment, risk control

Yes When........ No Unsure
Conducting work place safety inspections

Yes When........ No Unsure
Conducting J ob Safety Analysis

Yes When........ No Unsure
Developing safe operating procedures and work
instructions
Yes When........ No Unsure
Conducting OH&S management systems audits

Yes When........ No Unsure
Accident incident investigation principles

Yes When........ No Unsure
First aid

Yes When........ No Unsure

3: SPECIFIC HAZARDS AND CONTROLS

Manual handling

Yes When........ No Unsure
Fatigue management

Yes When........ No Unsure
Driver safety

Yes When........ No Unsure
Dangerous goods

Yes When........ No Unsure
Load restraint

Yes When........ No Unsure
Site traffic control

Yes When........ No Unsure
Eye safety

Yes When........ No Unsure
Personal protective equipment

Yes When........ No Unsure
Emergency evacuation (drill)

Yes When........ No Unsure
Fire safety

Yes When........ No Unsure
Noise control/hearing conservation

Yes When........ No Unsure
Hazardous substances (chemicals)

Yes When........ No Unsure
Plant (machinery/equipment) safety

Yes When........ No Unsure
Lock out/tag out

Yes When........ No Unsure
Welding

Yes When........ No Unsure
Hot work permit

Yes When........ No Unsure
Prevention of falls/working at heights

Yes When........ No Unsure
Remote or isolated work

Yes When........ No Unsure
Contractor management

Yes When........ No Unsure
Visitors to site

Yes When........ No Unsure
Electrical safety

Yes When........ No Unsure
Safe forklift operation

Yes When........ No Unsure
Confined spaces

Yes When........ No Unsure




List any other specific hazards and control areas you have had training in.

1.
2.
3.

List any other specific hazard and control areas you think you require training in to ensure you
can complete your job safely.

1.
2.
3.

4: INJURY MANAGEMENT

Claims management

Yes When........ No Unsure
Rehabilitation

Yes When........ No Unsure
Injury / illness reporting procedures

Yes When........ No Unsure


OH&S RELATED CERTIFICATES/LICENCES

Indicate what OH&S related certificates/licences you hold; for example, forklift Licence or senior first
aid certificates.


Name/type of certificate/Licence Date
obtained

Where obtained Expiry
date
Sighted
Yes/no

























Occupational Health and Safety Training Questionnaire

Name:..................................................................... Date ............................

Have you
received
training in
the
following?
Do you
require
more
information
or training?
1 OCCUPATIONAL HEALTH & SAFETY LEGISLATION Yes No Yes No
1.1 Responsibilities of employers (Sect. 19)
1.2 Responsibilities of volunteers (Sect. 21)
1.3 Penalties/prosecutions under the OHS&W Act
1.4 Overview of regulations applying to the road freight transport
industry

1.5 Contractor liability
1.6 Reporting of dangerous occurrences (OH&S Regs)
1.7 Resolution of OH&S issues
1.8 Role of OHS Committees

2 HAZARD MANAGEMENT
2.1 Hazard management model (OH&S Regulations)
2.2 Identifying workplace hazards
2.3 How to conduct accident/incident investigations
2.4 How to conduct a workplace hazard inspections
2.5 How to conduct a risk assessment
2.6 How to apply risk control strategies
2.7 How to do a J ob Safety Analysis (J SA)
2.8 How to write a Standard Operating Procedure (SOP)
2.9 Safe manual handling techniques
2.10 Noise control strategies
2.11 Safe use of chemicals
2.12 Material Safety Data Sheets
2.13 Working with asbestos
2.14 Working at heights:
2.15 Plant safety
2.16 Electrical safety
2.17 Safe use of ladders
2.18 Working in confined spaces
2.19 Defensive driving




3 EMERGENCY PROCEDURES
3.1 Senior First Aid
3.2 Occupational First Aid
3.3 Emergency evacuation/fire safety
3.4 Fire Warden
3.5 Correct use of portable fire extinguishers


Record of Workplace Skills and Health and Safety Qualifications


PERSONAL DETAILS


NAME:____________________________



DATE: ______________



Please list below any licences held and the year attained.
(For example, forklift)

Please list below any certificates held and the year attained.
(For example, first aid)

Please list below any courses attended that are relevant to occupational health and safety and
the year attended.

________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________


Training Policy Template

Purpose:

To outline (Name of Organisation) approach to occupational health and safety- related training and
how it will be conducted for its volunteers.

Scope:

All internal and external occupational health and safety related training.

Implementation:

(Name of Organisation) recognises that training is an integral part of ensuring that all volunteers
understand and are aware of their roles and responsibilities in providing and maintaining a safe and
healthy work environment.

Training may be conducted in house or external-training programs may be provided. Training may be
in the form of information or briefing sessions or structured programs depending on the needs
identified.

Training needs analysis will be conducted to identify the firms occupational health and safety training
requirements and a training plan formulated which will be reviewed annually.

Specific training programs, for example, induction, manual handling will be supported by
accompanying procedures and all training programs attendances documented in the training register.




Occupational Health and Safety Training Plan Template
Type of Training Mode Provider Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec TOTAL
Contractor/Visitor
Induction
Internal Owner
Manager

New Volunteer Induction Internal Owner
Manager

First Aid External Red Cross
Fire Warden/Emergency External Fire
Service

Health and Safety Rep External Union
Forklift External
Mobile Plant External
Accident Investigation Internal
Manager/Sup OHS
Responsibilities
External OHS&W
Organisati
on

Hazard ID/Risk
Assessment
Internal OHS
Cttee

Manual Handling External OHS&W
Organisati
on

OHS Legislation External OHS&W
Organisati

on
Manual Handling External
Working at Heights Internal


Training Session Record Template

Training Session:..................................................................... Trainer ............................................................................................
Training Type: ........................................................................ Location: ................................................... Date: / /

Name Position Organisation Signature



















Trainer comments: ............................................................................................................................................................................................................

Volunteer Training Record Sheet Template

Volunteer Name:

Date commenced in firm: / /
Training Type Conducted by Date Duration Results Supervisor
Signature.
Volunteer
Signature.




























Training Evaluation Form Template

Course Participants to Complete and to hand form to trainer after completion

Name:__________________________________________________________________________
Current J ob: _____________________________________________________________________
Course Title:_____________________________________________________________________
Date:___________________________________________________________________________

1. Were your expectations of this course:

Not Met Met Exceeded

2. Would you recommend this course to others?

No Possibly Yes

Why ______________________________________________________________________

3. How much has this course improved your skills or knowledge?
(Circle the appropriate number)

1 2 3 4 5 6 7 8 9
Not at all somewhat A lot


4. How could the course have helped you more? ___________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
Signature ________________________

Date ____________________________

Owner/Supervisor to Complete either with, or after discussion with the participant

1. Have you seen the desired changes to the participants skills or knowledge?

No Some Yes

2. How will you test that the participant has gained from this course?
__________________________________________________________________________
__________________________________________________________________________
3. If the participant did not make the gains necessary, what can be done to address this?
__________________________________________________________________________
__________________________________________________________________________
4. From discussions with the participant, are you both satisfied that attendance at the course
was worthwhile?

No Yes

If no, why not?
_________________________________________________________________________
_________________________________________________________________________
5 Other comments?

__________________________________________________________________________
__________________________________________________________________________
Supervisor _____________________________
Signature ______________________________
Date __________________________________
Manager _______________________________
Signature ______________________________
Date __________________________________