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README for Office 2000 File and Registry Eraser Utility

for Microsoft Office 2000 CD1

(c) Copyright Microsoft Corporation, 2000


I. System Requirements
II. Overview
III. Using the Office 2000 File and Registry Eraser Utility
IV. Known Issues

I. System Requirements

To use this utility, you need:

- A computer with an 80486 (or 486) or higher processor

- 1 megabyte (MB) free hard disk space

- Microsoft Windows 95


- Microsoft Windows 98 or Microsoft Windows 98 Second Edition (SE)


- Microsoft Windows NT Workstation version 4.0


- Microsoft Windows 2000.

II. Overview


The utility removes most of the files and Windows registry settings that
remain on the computer after you remove Microsoft Office 2000 CD1. This utility
is designed to be run after you run the Setup program for Office 2000 and
click Remove Office. Although not all Office 2000 files and registry
settings are removed, the settings that remain do not harm your system. It
is expected that after using this utility, that you will again install
Office onto your system.

Obtaining More Information About the Utility:

For information about the files and registry settings that the utility
removes, please see the following article in the Microsoft Knowledge Base
on the World Wide Web:

Q219423 OFF2000: How to Completely Remove Microsoft Office CD1


Q252566 OFF2000: How to Completely Remove Office CD1 on Windows 2000


The Microsoft World Wide Web server,, contains

technical support information about Microsoft products. To access the
Microsoft Knowledge Base on the World Wide Web, follow these steps:

1. Connect to Support Online at the following Internet address:

NOTE: If you've never visited this site before, the site requires you to

2. In the "My search is about" list, click All Microsoft Products.

3. Under "I want to search by," click "Specific article ID number."

4. In the "My question is" box, type the article ID of the article that you
want to see. For example, type "Q162192" (without the quotation marks).

5. Click Go (next to the "My question is" box).

This search will return one or several article titles.

6. Click the title of the article to view it.

NOTE: Because the site is constantly changing, the

steps for accessing the Knowledge Base on the Web may change. If this
occurs, follow the steps on the Support Online home page at the following

III. Using the Office 2000 File and Registry Eraser Utility

IMPORTANT: This utility modifies the registry. Before you run the utility,
make sure you understand how to restore the registry if a problem occurs.
For information about how to do this, view the "Restoring the Registry"
Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in

Using the utility incorrectly may cause serious problems that may require
you to reinstall your operating system. Microsoft cannot guarantee that
problems resulting from the incorrect use of this utility can be solved.
Use the Office 2000 File and Registry Eraser Utility at your own risk.

Note that you should back up the registry before you modify it. If you are
running Windows NT, you should also update your Emergency Repair Disk

Downloading the Utility:

Download the Eraser2k.exe file to your hard disk. When you double-click the
file, this Readme.txt file will appear and the following five files will
expand into the same folder as the Eraser2k.exe file:


To run the utility, double click Eraser2000.exe or click Run on the Start menu
and type the following (this example assumes the Erasecd2.exe file is on the
Windows desktop)::


A dialog box with the following text will appear:

Microsoft Office Removal Wizard

You may need to reinstall certain applications after using this

option because some shared files and settings may be deleted.

Do you want to continue with this option?

To continue running the utility, click Yes. If you click No, the utility
does not remove any files.

To view a list of files and registry settings that the utility removes from
your computer, open the Offcln9a.log (for Microsoft Windows 95/98 and NT 4.0)
or Offcln9b.log (for Microsoft Windows 2000) file. This file will be
located in the folder where you run Eraser2000.exe.

Command Line Switches:

Eraser uses the Office Removal Wizard (Offcln9.exe) program, which supports
the following command line switches:

Switch Description Example


/a Aggressive mode. Offcln9.exe /a

/L Create Log file. Offcln9.exe /Lofflog.txt
/L! Log only. Do not Offcln9.exe /L!offlog.txt
delete anything.
/q Quiet mode. Offcln9.exe /q
/r Restart system. Offcln9.exe /a /q /r
/s Safe mode. Offcln9.exe /s

NOTE: These switches are not case sensitive. The switch /a and /A are both

IV. Known Issues


Shared Files Are Removed:

This utility removes shared system files that Microsoft Office 2000
installs. Because another program may use a shared file, other programs may
not run correctly if a necessary shared file has been removed. If this
problem occurs, reinstall the program to replace the required shared file.

Office Fonts Are Removed:

Because this utility removes fonts, including Times New Roman and Tahoma,
text in some programs may not appear as expected. For example, Microsoft
Internet Explorer 5.0 uses the Times New Roman font (Times.ttf) by default.
Because this font is removed, if you run Internet Explorer 5.0 after
running the Eraser utility (and before reinstalling Office), text on some
Web pages may be difficult to read. Reinstalling Office corrects this

Rich Edit Control Is Removed:

The following error message may appear when you start some programs, such
as WordPad:

Could not load the RichEdit control DLL.

To fix this problem, copy Riched20.dll from the Office CD-ROM Disk3 into
your Windows\System folder. Also, reinstalling Office corrects this

Error Running Office Maintenance Mode Setup:

The following error message appears when you try to run Office Setup from
the Add/Remove dialog box of Control Panel:

An error occurred while trying to remove Microsoft Office

2000 Premium.

Uninstallation has been cancelled.

This error occurs when you do not choose to Remove Office (in Office Setup)
prior to running the Eraser utility. Microsoft recommends that you first
use Office Setup to remove Office before running the utility. To install
Office again, you must run the Setup program from your installation media,
such as your CD-ROM.