Executive summary:

PTCL is the Pakistan's fastest growing coverage network and covering entire Pakistan.
Employing the latest technologies and continuously expanding their coverage network to make
sure that their customers stay connected wherever they move throughout Pakistan. PTCL is the
leading telecommunication authority in Pakistan and provides telephonic and internet services
nation-wide and is the backbone for country's telecommunication infrastructure despite arrival of
a dozen other communication corporations including Telenor Corps and china mob Ltd.
This report consist of brief introduction of P.T.C.L , history of organization, nature of
organization, swot analysis, hierarchy chart, introduction of different department and task
assigned to me during my internship tenure.
In short the main purpose of studying organization is to get practical knowledge of Human
resource management and to understand the functions of HR. Also, knowing about the future
prospects of our selective organization i.e. PTCL , structure and functions of the departments ,
product lines , operations of PTCL, critical analysis , SWOT analysis and recommendations













OVERVIEW

PTCL (Pakistan Telecommunication Company limited) is huge and leading telecommunication
authority in Pakistan. The idea behind this was to provide better services to its customer. It
provides telephonic and internet services to whole nation and is the backbone for
telecommunication sector. PTCL is still the industry despite of many other competitors. There
are more than 2000 telephone exchanges of PTCL that are covering almost whole country. We
can say there is a cloud of PTCL covering Pakistan and providing its services of fixed line
network, data services such as GSM, CDMA and Broadband internet.

PTCL is the Pakistan's fastest growing coverage network and covering entire Pakistan.
Employing the latest technologies and continuously expanding their coverage network to make
sure that their customers stay connected wherever they move throughout Pakistan.
HISTORY

PTCL owns the monopoly in telecom industry of Pakistan. Since beginning PTCL has been an
important entity of Pakistan telecommunication sector. PTCL took over Pakistan
Telecommunication and Telegraph department under PTC act 1991. It was a government
corporation till 1994 when government announces to privatize PTCL and after that PTCL was
listed on stock exchange markets. PTCL launched its mobile and data services subsidiaries in
2001 by the name of Ufone and Pak Net respectively. In 2001 government of Pakistan decided to
sell a portion of PTCLs shares. Etisalat, an Abu Dhabi based company was able to get 26% of
total shares in the auction. Decision of privatization of PTCL was not welcomed by its workers
and they held strikes. This merger causes a lot of changes in the corporation improving its
standards and operations.
NATURE OF ORGANIZATION
PTCL is telecom based corporation and is responsible for providing the services of
telecommunication across the country. It is adding value to the lives of user by connecting them
to their love ones and improving the living standards of society. PTCL owns and drives a
significant role of the telecommunication facilities and provides domestic and international
telephonic services, internet services and other communication facilities in Pakistan.

Visions:
To be the leading Information and Communication Technology Service Provider in the region by
achieving customers' satisfaction and maximizing shareholders' value.
MISSION:
Mission statement includes following points:
Services that are based on the most optimum technology
An environment that is cost effective and quality conscious
Sustained growth in earnings and profitability
Quality and Time conscious customer service
An organizational environment that fosters professionalism, motivation and quality

Core values:
Professional Integrity
Teamwork
Customer Satisfaction
Loyalty to the Company




Phases of P.T.C.L
In 1947, this institute was established as Post and Telegram Department and then after 15 years
ago this is transformed to Pakistan Telegram and Telephone Department. In the year 1996, PTCL
was listed on all stock exchanges of Pakistan and in 1998 Mobile and Internet subsidiaries are
established. Two years later Telecom policy was finalized and in 2003, Telecom Deregulation
Policy was announced. And in 2006 Etisalat took over PTCL management.

CURRENT PHASE
Right now PTCL is in the phase of continuous growth and this is one of the reasons of its
success. For achievement of continuous growth PTCL is providing variety of facilities to their
customers and employees as well. Recently PTCLs management gave a target of 3+3 to its
employees. 3+3 means they have to acquire 3 million broadband connection and 3 million
landline users. This shows that they are continuously trying to increase their market share and
users.
MAIN OFFICE
Islamabad Telecom Region,
Rawalpindi Telecom Region,
Hazara Telecom Region Abottabad,
Northern Telecom Region-I Peshawar,
Lahore Telecom Region (South),
Lahore Telecom Region (North),
Etisalat
Take
over PTCL
Telecom Deregulation
Policy announced
Telecom Policy Finalised
Mobile and Internet subsaidaries
Started
Listed on all Stock Excahage of Pakistan
Pakistan Telephone & Telegraph Dept
Post and Telegram Dept. Established
Multan Telecom Region,
Faisalabad Telecom Region
Southern Telecom Region-I Hyderabad
Southern Telecom Region-II Karachi
Southern Telecom Region-V Sukkur
Western Telecom Region Quetta.
Switching network Central region Lahore.


BZN covers the northern areas of Pakistan including Murre, Sawat, Abbottabad, Naran,
and Kaghan Etc
BZC is the central zone covering the most important regions including Lahore, Multan,
Gujranwala and Faisalabad.
BZS covers the southern areas like Karachi, Sukkar, Rahem Yar Khan Etc.
Organizational hierarchy:

Organizational hierarchy tells that who reports to whom and who is responsible for what. The
head of PTCL is called the President of company and then comes SEVPs (Senior Executive
Vice President) of every department like finance, operations, Technical and HRM. Under SEVPs
there is a chain of EVPs (Executive Vice President) such as EVP of Finance Central, Marketing,
BZN
BZC
BZS
HRM Central, Accounts, Operations, Information Technology, Training and Research and
Revenue. These all are appointed at PTCL headquarters in Islamabad.
But rather than these EVPs, there are also EVP operations, HR etc. who are heading other
regions of PTCL in major cities like Lahore, Faisalabad etc. Under EVPs there are Chief
Engineers and General Managers at headquarters who report to their relevant EVP. Then
comes Senior Manager, Deputy Directors, Assistant Directors, Account Officers, Assistant
Account Officers, Financial Analyst, Computer Programmers and IT specialists. Then under
every EVP there is a general manager, senior manager, manager and assistant manager.







Presidet/ CEO
SEVP (Finance)
EVP(Finance) EVP(Accounts)
GM
Senior
Manager
Manager
Assistant
Manager
Regional
EVP(Finance)
SEVP
(operations)
EVP
(Operations)
GM
SM
Manager
Assistant
Manager
Regional EVP
(Operations)
SEVP
(Technical)
EVP (IT)
GM
SM
Manager
Assistant
Manager
SEVP (HRM)
EVP (HRM)
GM
SM
Manager
Assistant
Manager
Regional EVP
(HRM)
d) introduction of all departments:
PTCL has the following departments are given as follows
Marketing department
Human Resource management & administration department
commercial department
legal affairs department
Wireless department
Information technology department
Corporate development for clients
operational department
customer care department
Revenue department
special projects department
finance department
S.W.O.T analysis:
Swot analysis is one of the strategic planning done by organization in order to get familiar what
are their key strengths and weakness which in present and in future will help to gain edge over
other its competitors. Organization through these analysis evaluate what are the opportunities
and threats to organizations.
Strengths:
1. PTCL is the largest telecommunication service provider overall in the pakistan. it has
a good market reputation in stock exchange and has the strong research and
development department.
2. PTCL has the largest operational network and infrastructure and efficient chain of
command. PTCL provides the strong service call centers to its customers to ensure
their satisfaction.
3. PTCL has the Government support and globally recognizable.
4. PTCL is the key player in telecom industry. Its monopoly in this sector is biggest
strength.
Weakness:
1. PTCL has weak image about the customer focus and quality of service moreover
the marketing department is not focusing on true segments and their needs.
2. PTCL has over employment and low productivity.
3. It resist to new changes . new technological changes are not welcomed .
4. PTCL gives no sufficient reward in case of good performance shown by the
employee at any level
5. Wireless coverage problem in different places. It has channel depth but not
channel width.
Opportunities
1. PTCL has the employees training programs and huge market size.
2. PTCL captures broadband internet service market and adopt latest technologies..
new fastest wireless technologies like evo char g will revolutionize the it sector.
3. Improvement in P.T.C.L landlines services will give her an opportunity to gain
market share in prevailing deteriorating security conditions where wireless
services are quite often restricted in different occasions.
4. PTCL has the opportunities of privatization and liberalization.

Threats
1. PTCL has strong market competitors and inconsistent policies of government
regarding the nationalization and has ability to retain qualified professionals.
2. WIRELESS technologies offered by P.T.C.L often caused its customers a lot of
problems like connectivity issues laid a path of other competitors like QBEE and
wi tribe to fill this gap.

RECOMMENDATIONS
Human resource development is a key component in every organization
Over employment is still a problem in PTCL after firing so many employees but still
there are many that are of no use. HR should do Right Sizing in over employment to get
better results.
HR should make such polices and procedure through which they can response quickly
towards customers complaints.