2. ORGANIZATION OVERVIEW ........................................................................................... 1 2.1. Problems and Solutions .............................................................................................. 1 2.2. Vision ......................................................................................................................... 2 2.3. Mission ....................................................................................................................... 2 2.4. Objectives ................................................................................................................... 2 2.5. Marketing Analysis ..................................................................................................... 2 2.6. Social impact .............................................................................................................. 2 3. PRODUCT AND SERVICES ............................................................................................. 3 3.1. Product ....................................................................................................................... 3 3.1. Services: ................................................................................................................. 3 4. Market analysis summary. ............................................................................................. 4 4.1. Strength and weaknesses. ...................................................................................... 4 4.2. Threat and opportunity. ........................................................................................... 4 4.3. Competition Advantage. .......................................................................................... 5 5. Strategy and implementation Summary ............................................................................. 5 5.1. Strategy Pyramid ........................................................................................................ 5 5.2. Value Proposition ....................................................................................................... 5 5.3. Marketing Strategy ..................................................................................................... 6 6. MANAGEMENT AND PERSONEL: ................................................................................... 7 6.1. Manager sumary ......................................................................................................... 7 6.2. Human resources plan: ............................................................................................... 7 7. Financial plan .................................................................................................................... 8 7.1 Important Assumptions ................................................................................................ 9 7.2. Start-up invested Capital structure. ............................................................................. 9 7.3. Apportioning start-up capital ....................................................................................... 9 7.4. Forecasting in the first 3 years. ................................................................................. 12
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1. EXECUTIVE SUMMARY According to the report Women and Labor market in Asia : Rebalancing for Gender Equality" by the International Labour Organization (ILO) and the Asian Development Bank (ADB) announced in 29/4/2013, although Asia is trying to lead the global economy, rehabilitate the labor market after financial crisis is not kept pace with the global economy recently. In some developing countries, particularly in East Asia, growth in employment is recovering, but it still remains some problem concerned about the quality of work. Specifically, 45% of women in Asia - workforce potential production - remains unexploited, compared with only 19% in men. Even before the crisis, the United Nations Committee on Economic and Social Affairs for Asia and the Pacific forecasts, Asia finance will be reduced between 42 to 47 billion U.S. dollars per year due to women's limited access access to jobs, losted by 16 to U.S. $ 30 billion per year loss due to gender inequality in education. Although regional economic growth period 2000 - 2007 reachs 6.2%, much higher than the global average growth of 4.2%, the average growth of employment for women only 1.75 - below the world average is 2% general. The report also pointed out that low-quality jobs is the challenge for the labor force for women. A large percentage of Asian women is to do the heavy work, low productivity, vulnerable to low wages in the informal sector. In addition, the unemployment rate of young women is high and women are still largely regarded like ancillary workforce or secondary income generation, after men. Especially the woman in rural area in Vietnam, they contribute more than fifty percent of the production force in agriculture, but they have very limited roles to play in household financial. They have suffered family violence, sexual violence, human trafficking and a lack of capital to do business. Our company is a social firm doing business in clay flower art named Viet Soul that helps poor people especially women and poor laborers. Viet Soul will provide unique and innovative training cources for women in producing clay flower, become the distributor of their handmade products and the profit from this business uses to pay salary, retrain in system and scholarship for chirldens employees. 2. ORGANIZATION OVERVIEW 2.1. Problems and Solutions Women in rural area play a little role in family and do not have the self-control in family finance but want to improve their income. Using source from our own fund, supporting from NGOs, or angle investors, Viet Soul social firm will train them to produce clay flower and help them sell products in market. The profit from this business uses to pay salary, retrain in system and scholarship for chirldens employees. 2
Viet Soul will provide shop for sell and rent the clay flowers with the main customers are tourists, embassies, high income earners, the company organizing the event, foreigners living in Vietnam.
2.2. Vision Women in rural area or women with poor life condition will have the stable income, improve their life.
2.3. Mission Make the better life for women by offering job opportunities to low income families and help all women in against domestic violence. We also support them in capital if they want to set up the business.
2.4. Objectives Long- term objectives: In next 10 years, 80% of poor women in rural areas will have a stable source of income. Viet Soul will not only purely do business, we also bring the high standard for women life, stay strong and healthy. Short-term objectives: In next 3 years, the social firm will go into a state of steady work, steady income and stable customer source. 2.5. Marketing Analysis To recognize opportunities for the company, we conduct market research and market analysis based on the following questions: - Who are the target customer? Tourists, embassies, high income earners, the company organizing the event, foreigners living in Vietnam. - Why this market is potential and attractive ? Clay flower art is a new product in Vietnam market, its unique and durable.After a marketing research, it should be concluded that the potential customers are you, it is new product so that it has not had a lot of competitors yet and it is a perfect subtitute product for traditional fresh flower. It is a high feasibility and can be expanded in many localities. 2.6. Social impact Profit: Profit from business use to support the stable income for poor women and sallary for staffs. Planet: Clay flower use use of materials with environmentally friendly, so will not affect the issue of environmental pollution Person: It was many solve social problems. First, it solves the problem of employment for poor workers, providing them with a fixed source of income, not only that they also have the opportunities to train a new job, and they are also the main source of retraining for new labor. 3
3. PRODUCT AND SERVICES 3.1. Product Our company provide a new unique product in Vietnam market that is clay flower art. Clay Flower art are handmade with air-dried clay. They are long-lasting, flexible and crack resistant. These clay flowers are incredible artificial flowers and with a unique elegance that others cannot achieve. Clay Flower Art is suit for a special occasion or event, as part of a collection at home, or as a special gift. The product is made from durable material that is easily looking in everywhere; so it has the lower price than other flower kinds. We believed that it is a perfect substitute product for traditional fresh flower. The company is also committed to making each arrangement unique and custom-designed based on each customer's needs. All sample arrangements in the store will be available for purchase. Moreover our company will select and offer distinctive vases for the discretionary buyer or for a special occasion, as well as affordable options for routine purchases. According to the size of clay flower, we will create a unique arrangement to meet anyone's stated budget. This is some kinds of clay flower which we have now: Rose Clay Flower Artificial Clay Flower Orchid Clay Flower Blossom Clay Flower Leen Clay Flower Lotus Clay Flower Tulip Clay Flower Daisy Clay Flower .. 3.2 Services: Clay flower art is a new product so that it has not had a lot of competitors yet. By the spirit of "customer first, keep improving", we are trying development capacity and product. Our company will develop new models and new color for each season. Also it can make production according to the customer's samples. Specially, we provide clay flower to small, medium and large business for rent. We have a large variety of flower arrangements to choose from, and we can also provide custom solutions to satisfy any client's requirements. You can rent arrangements for a one time event or you can choose to rent on a quarterly or monthly basis! 4
In addition, clay flower art have a high feasibility and can be expanded in many localities. So, our target group that we expect are tourists, high income earners, the company organizing the event, foreigners living in Vietnam. Time of operation is from 8:30 AM to 9:00 PM, Monday through Sunday. Furthermore, we do ship worldwide.
4.Market analysis summary. 4.1. Strength and weaknesses. 4.1.1 Strength. Clay flower- New product that Vietnamese people have known since final 2013 is paid more attention. It looks like normal flower but it can be used a long time (6 months 1 year). Customer - The Company has a large base of customers in their targeted markets. 4.1.2 Weaknesses. Weaknesses come from the lack of funding to launch operations and expand the business. 4.2. Threat and opportunity. To recognize opportunities for the company, we conduct market research and market analysis based on the following questions: Who are the target customers? Some of them are a high income people as staff in embassies, ministries or some firm. Why this market is potential and attractive? + Vietnam has 90 million people within 1million get high income. It is an expecting number. More + In psychological, most of people in Vietnam like using new product. Moreover, it make more discovering for other segment. + In future, we can expand market share. Customer may include some people income with medium. Because target customers are some riches, they are always attended by multimedia. For instance, there are many people willing to buy your product. + By this time, in Ha Noi, clay flower does not sell more as other product. So we can avoid competing from other shop. What the different features and benefits are the company provide in comparison with other business? 5
+ We make a lot of job for poor women that they have difficult life. Although they do everything, it does not enough for them to maintain daily necessities. This is an opportunity to help them getting a job with stable salary. + Moreover, our customers are rich persons. They tend to work charity while our company is held to help poor women. So clay flower will get more supporting from customer.
4.3. Competition Advantage. Firm has available technology product clay flower. We have some member that they already make clay flower in center training clay flower in Japan. They make product high quality and variable about appearance, shape, color. While other shop make clay flower that they have just produced, they do not have experience. So their product is less attractive as our product. Clay flower can remain revenue for firm. Other flower as orchids, rose, chamomile, are sold depending each of season. So revenue for this is not stable. While clay flower can service for customer as soon as they need, clay flower can be more competitive than normal flower.
5. Strategy and implementation Summary 5.1. Strategy Pyramid Based on the content in Management course, we arrange our business strategy prudently follow 3 stages: strategic plan, tactical plan and operational plan. Firstly, in the most overall way, our team had a meeting and carried out the strategic plan: Developing a chain-store providing clay-flower, with the main labor-source is woman. After that, we started in tactical plan: mobilizing the budget, recruiting and training labors, contacting with suppliers and sponsors, marketing. The final step in releasing the orient-developing for this business enterprise is the operational plan- the most specific one: opening stores, setting the schedules and run the business fluently and other operation activities daily, monthly and so on This all must be done after finishing the tactics 5.2. Value Proposition This form of business is totally new and potential in Vietnamese liking. After doing many researches, we all came to a united decision. This project has a promising future with strongly development. 6
You still make sense from this? We have solid proof for proving that. A high-value and aesthetic product, bring settled professions for labors. Plus, clay-flower had a truthful beauty compare with the real ones and they never decayed. The research revealed how surprise and excited the customers are when they recognize our product were not real flower. They all wanted to buy, many of them are interested in learning how to make clay-flower for themselves. Hence, this business had 2 profit sources: from sales and from teaching the customers Considered correctly about the prospect of clay-flower in Vietnam, our team drew a detail strategy: coverer all the aspects such as budget, premises, materials and came to a specific plan giving to our sponsors. Fortunately, we received optimistic sign, their agreement also. Therefore, we have all the resources to deploy our firm, and maximize the value this project brought back: not only financial but also social. 5.3. Marketing Strategy Marketing always is one of the first and the most critical step in starting- up a business. There many ways to approach in the marketing analysis, however in this report, researchers want to express about the marketing strategy follow 4Ps, as we all knew- the marketing mixes: Price, Place, Promotion and Product. In this case, the expense must be high in initial period for advertising, setting up the distribution channels, thus we can have an exact number to control our firm. After accounting, we decided to spend about 90 million VND per year for marketing program. 5.3.1 Product As we mentioned above, we have a widely advertising campaign to present clay-flower, get them closer to our potential customers. Making use of every media mass is a wrong way, because it costs a huge amount of money and may not pay back the deserve result. Instead of this, we only concentrate in Phu Nu newspaper, Tiep thi va Gia dinh magazine, a Facebook fanpage and direct advertise. Indeed, we have target customers are woman, therefore we focused on this key. 5.3.2 Place(s) We design this plan for a 3-year of producing. In the 1 st year, our main task is promoting a HQ at Hue Street. This is the place where we display the flower models. After that, we strive to attain 2 more stores in Thai Ha and Cau Giay street. We predicted precisely 3 zones around have huge taste in clay-flower. Combine with advertising 3 locations, we also care about the convenience in delivering and transporting of our labors. In expectation, 3 stores can bring back about 470 million VND per year in average. Gradually, we will introduce these places widely in newspaper and our website and FB page. Get along with this, we want to decorate 3 store with the most friendly atmosphere to comfort customers who came to visit and order us directly. Obviously, its a sharp weapon of us to catch the attention. 7
5.3.3 Price and Promotion Our firm guarantees that we have the best price for the best product. This can be indicated in our marketing activities. Listing out all of special treatment in our advertising videos. Moreover, we attempt to provide some unique services and discount to our customers.
6. MANAGEMENT AND PERSONEL: 6.1. Manager summary
Organizational structure
Management team The management team includes two members of the group of six NEU students having the plan to start-up a social firm doing business in clay flower art in purpose to help the poor, especially women and poor laborers by using our own fund, applying the knowledge about the demand of market at the moment, the marketing plan, the high technology to produce high quality products and making use of the helping of some stakeholders such as the media, NGOs ... Besides our own fund, the project finance is supported by some NGOs and some angel investors. Hence, one angel investor will also attend in the Management Board and have the express provisions with the business. 6.2. Human resources plan: We plan to use the labor sources from the countryside and give the priority to those being poor, especially the poor women. Our workers will be provide with a Management team Accounting and Finacing Staffs Marketing Staffs Technological Engineers workers 8
fixed source of income. They will have the opportunities to train a new job and they are also the main source of retraining for new labor. The details of personal information are in the table below:
No. Position No. of people Salary per month Working time 1 Board of Management 3 9.000.000vnd Full-time job 2 Accounting and Financing staffs 2 7.000.000vnd Full-time job 3 Marketing staffs 2 6.500.000vnd Full-time job 4 Workers 8 3.000.000vnd Full-time job 5 Security 1 3.000.000vnd Full-time job 6 Technological engineers 2 8.000.000vnd Full-time job
- The BOM includes two students of the project team and one angel investors having wide knowledge about doing business. The investor is also the consultant of the project. Two students attending in the BOM are the ones being well-qualified at Accounting major and having a good basic knowledge of Management. - The rest of the group will be divided into two department: 2 in the Accounting department and 2 in the Marketing department. They all have the Bachelor degree in Accounting major and two of them have the great enthusiasm on Marketing area. - Workers of company are the poor, especially women who are facing with the financial problems. They will be trained to get used to working with the machine system and high technology. They also take the responsibility to clean their own working area after each working days. - Technological engineers must be the ones who can solve the technical problems as well as control the producing process and have the ability to give the BOM some advice about improving the method of produce. They are the young guys having graduated from HUST and have the great enthusiasm with the social affairs, especially as which being cared by the project team. - Securities must be staying alert all the time as well as keeping the whole factory clear. They are hired from the third party.
7. Financial plan Clay flower art project will be funded from our own fund, support from NGOs, or angle investors. We realize that it will finance growth primary though cash flow. This means we will have to grow more slowly than we might like but that no borrowing is necessary. 9
7.1 Important Assumptions The financial plan depends on important assumptions, most of which are shown in the following table. The key underlying assumptions are We assume a slow-growth economy, without major recession. We assume a need for our product and service We assume a significant customer base such as: tourists, embassies, high income earners, the company organizing, events, foreign living in Vietnam. We assume a continued interest in using our products and services by organizations, customers and businesses in Ha Noi. General Assumptions Year 1 Year 2 Year 3 Plan Month 1 2 3 Current Interest Rate 10.00% 10.00% 10.00% Long-term Interest Rate 10.00% 10.00% 10.00% Tax Rate 0.00% 0.00% 0.00% Other 0 0 0
7.2. Start-up invested Capital structure. Total start-up capital : 56,300,000 VND Own fun : 32,800,000 VND Capital invested from others source : 23,500,000 VND 7.3. Apportioning start-up capital
Total start-up capital of the project Title Units Cost I. Fixed cost 1. Equipment expenses Tables 3 300,000 10
Tools to make clay flowers 10 150,000 Flowers baskets 100 1,970,000 Flowerpots 50 2,000,000 Clay Press 10 4,500,000 Flowers Shapes Orchids (size L, M,S) 4L,3M,5S 750,000 Sunflowers 3L,4M,3S 298,000 Rose 3L,3M,4S 550,000 Mulberry Orchids 2L,2M,3S 430,000 Others 15 2,150,000 The veins of all kind of flowers and leafs 10 450,000 5 200,000 Oil colors 3 420,000 Collapsible chairs 5 250,000 Others 3,000,000 Total Equipment expenses 17,418,000 2, Legal expenses and other expenses
Business registering 200,000 Internet installing expense 500,000 Name of website 800,000 Total Legal expenses and other expenses 1,500,000 1,500,000 Total fixed cost 18,918,000 II. Working Capital. Materials 5,000,000 Marketing 10,382,000 Others 3,000,000 11
Total working capital 18,382,000 Cash Requirements from Start-up/ cash balance 19,000,000 Total start-up capital 56,300,000
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7.4. Forecasting in the first 3 years. 7.4.1. Sales Forecast The sales forecast table is broken down into two main revenue streams : Buying all kind of clay flowers such as Rose, Sunflower, Orchids, ect - The Company anticipates sales of 960,000,000 during the first years of operations. Individual printed stem each flower will sell for an average of 50,000 each with a cost of sales of 25%. For renting- The Company anticipates sales of 805,500,000 during the first years of operations. Printed flower bouquets will sell for an average of 70,000 each with a cost of sales of 25%. We assume that on March, October and November, Sales will increase about 10% because of Woman Days and teacher day. Table: Sales Forecast
Sales Forecast Sales Year 1 Year 2 Year 3 Sales clay flowers 960,000,000 994,000,000 1,006,000,000 For renting 805,000,000 898,900,000 994,680,000 Total sales 1,765,000,000 1,892,900 2,000,680,000
Direct Cost of Sales Sales clay flowers 240,000,000 248,500,000 251,500,000 For renting 201,250,000 247,425,000 248,670,000 Total direct cost of sales 441,250,000 498,225,000 500,170,000
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Chart 1 Sales forecast by year 7.4.2. Projected Cash flow Our company has applied for a grant of 56,300,000. The Company forecast that it'll receive 56,300,000 in year 2. We assume having beginning cash balance or Cash Requirements from Start-up capital. The owner will take distributions starting in year 2 based on the net cash, not determined at this time. The following table displays the Company's cash flow. Table: Cash Flow Year 1 Year 2 Year 3 Cash received Cash from Operations Cash Sales 1,765,000,000 1,892,900 2,000,680,000 Subtotal Cash from Operations 1,765,00,000 1,892,900 2,000,680,000
Additional Cash Received 0 0 0 Subtotal Cash Received 1,765,000,000 1,892,900 2,000,680,000
0 500 1000 1500 2000 2500 Year 1 Year 2 Year 3 For renting Sales clay flowers 14
Expenditures Year 1 Year 2 Year 3 Expenditures from Operations
-100 0 100 200 300 400 500 600 700 year 1 year 2 year 3 Cash Net Cash Flow Cash Balance 15
8. Appendix
Table 1 Salary No. Position No. of people Salary per month Working time 1 Board of Management 3 9.000.000vnd Full-time job 2 Accounting and Financing staffs 2 7.000.000vnd Full-time job 3 Marketing staffs 2 6.500.000vnd Full-time job 4 Workers 8 3.000.000vnd Full-time job 5 Security 1 3.000.000vnd Full-time job 6 Technological engineers 2 8.000.000vnd Full-time job
Table 2: General Assumptions -40 -20 0 20 40 60 80 100 120 140 160 Year 1 Year 2 Year 3 Profit year Profit Column1 16
General Assumptions Year 1 Year 2 Year 3 Plan Month 1 2 3 Current Interest Rate 10.00% 10.00% 10.00% Long-term Interest Rate 10.00% 10.00% 10.00% Tax Rate 0.00% 0.00% 0.00% Other 0 0 0
Table 3: Total start-up capital Total start-up capital of the project Title Units Cost I. Fixed cost 1. Equipment expenses Tables 3 300,000 Tools to make clay flowers 10 150,000 Flowers baskets 100 1,970,000 Flowerpots 50 2,000,000 Clay Press 10 4,500,000 Flowers Shapes 17
Orchids (size L, M,S) 4L,3M,5S 750,000 Sunflowers 3L,4M,3S 298,000 Rose 3L,3M,4S 550,000 Mulberry Orchids 2L,2M,3S 430,000 Others 15 2,150,000 The veins of all kind of flowers and leafs 10 450,000 5 200,000 Oil colors 3 420,000 Collapsible chairs 5 250,000 Others 3,000,000 Total Equipment expenses 17,418,000 2, Legal expenses and other expenses Business registering 200,000 Internet installing expense 500,000 Name of website 800,000 Total Legal expenses and other expenses 1,500,000 1,500,000 Total fixed cost 18,918,000 II. Working Capital. Materials 5,000,000 Marketing 10,382,000 Others 3,000,000 Total working capital 18,382,000 Cash Requirements from Start-up/ cash balance 19,000,000 Total start-up capital 56,300,000
Table 4: Sale Forecast
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Chart 2 Sales forecast by year
Table 5: Projected Cash Flow
Year 1 Year 2 Year 3 Sales Forecast Sales Year 1 Year 2 Year 3 Sales clay flowers 960,000,000 994,000,000 1,006,000,000 For renting 805,000,000 898,900,000 994,680,000 Total sales 1,765,000,000 1,892,900 2,000,680,000
Direct Cost of Sales Sales clay flowers 240,000,000 248,500,000 251,500,000 For renting 201,250,000 247,425,000 248,670,000 Total direct cost of sales 441,250,000 498,225,000 500,170,000 0 500 1000 1500 2000 2500 Year 1 Year 2 Year 3 For renting Sales clay flowers 19
Cash received Cash from Operations Cash Sales 1,765,000,000 1,892,900 2,000,680,000 Subtotal Cash from Operations 1,765,00,000 1,892,900 2,000,680,000
Additional Cash Received 0 0 0 Subtotal Cash Received 1,765,000,000 1,892,900 2,000,680,000
Chart 3: Cash Flow forecast
Table 6: Projected Loss and Profit Year 1 Year 2 Year 3 -100 0 100 200 300 400 500 600 700 year 1 year 2 year 3 Cash Net Cash Flow Cash Balance 20
Sales 1,765,000,000 1,892,900 2,000,680,000 Direct Cost of Sales 441,250,000 473,225,000 500,170,000 Other Costs of Sales 0 0 0 Total Cost of Sales 1,323,000,000 1,419,675,000 1,500,510,000 Expenses Production Expenses Payroll 1,140,000,000 1,140,000,000 1,14000,000 Supplies 4,200,000 3,200,000 3,200,000 Payroll Taxes 11,400,000 10,400,000 11,400,000 Utilities 6,400,000 6,650,000 7,000,000 Internet 3,600,000 3,600,000 3,600,000 Direct material expenses
Raw materials 84,680,000 110,780,000 130,563,000 Marketing/Promotion 90,820,000 99,000,000 95,000,000 Total Operating expense 1,341,100,000 1,273,630,000 1,390,763,000 Net income (18,100,000) 146,045,000 109,747,000 Net income/sales -1,02% 7,715% 5,486%
-40 -20 0 20 40 60 80 100 120 140 160 Year 1 Year 2 Year 3 Profit year Profit Column1 21
Chart 4: Profit year 7.4.3. Projected profits and losses. The sales for year 1, 2 and 3 are 1,765,000,000 VND; 1,892,900 VN and 2,000,680,000VND, respectively. The Company will show a Net Loss of (18,100,000 VND) in year 1, a Net Profit of 146,045,000 VND in year 2 and 109,747,000 VND in year 3 due to the internal expansion of the Company to launch the marketing, sales and operation efforts needed to take advantage of the market and growth in the future years. The percentages of the net profit to sales for this period were (-1,02%), 7,715% and 5,486%, respectively. The Operating Expenses and Net Profit to Sales for the three year period are affected by the internal expansion of the Company. Net Profit and Net Profit to Sales Percentage will continue to rise in future years as the internal expansion and investments in Marketing and Advertising bear fruit.
Year 1 Year 2 Year 3 Sales 1,765,000,000 1,892,900 2,000,680,000 Direct Cost of Sales 441,250,000 473,225,000 500,170,000 Other Costs of Sales 0 0 0 Total Cost of Sales 1,323,000,000 1,419,675,000 1,500,510,000 Expenses Production Expenses Payroll 1,140,000,000 1,140,000,000 1,14000,000 Supplies 4,200,000 3,200,000 3,200,000 Payroll Taxes 11,400,000 10,400,000 11,400,000 Utilities 6,400,000 6,650,000 7,000,000 Internet 3,600,000 3,600,000 3,600,000 Direct material expenses
Raw materials 84,680,000 110,780,000 130,563,000 Marketing/Promotion 90,820,000 99,000,000 95,000,000 Total Operating expense 1,341,100,000 1,273,630,000 1,390,763,000 22
Net income (18,100,000) 146,045,000 109,747,000 Net income/sales -1,02% 7,715% 5,486%