Policies, guidelines and resources for

living in the condominium complex.

Residents
Handbook
July 2009
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Condominiums

Quinterra Condominiums
Residents Handbook Table of Contents

July 2009 Page i

Table of Contents
1 Key Contacts.......................................................................................................................1
1.1 The Management Company.................................................................................................1
1.2 Emergency Contacts ............................................................................................................1
1.3 Fire .......................................................................................................................................1
1.4 Resident Contact List...........................................................................................................2
1.5 Quinterra Board of Directors ...............................................................................................2
2 Duties of the Owner or Renter..........................................................................................3
2.1 Access to Your Unit.............................................................................................................3
2.2 Municipal Responsibility.....................................................................................................3
2.3 Exterior Maintenance and Repairs.......................................................................................3
2.4 Responsibility to the Management Company......................................................................3
2.5 Responsibility as a Landlord................................................................................................4
3 Maintenance .......................................................................................................................5
3.1 Building Inspections ............................................................................................................5
3.2 Unit Access ..........................................................................................................................5
3.3 Key Box ...............................................................................................................................6
3.4 Management-Procured Contractors .....................................................................................6
3.5 Owner-Procured Contractors ...............................................................................................6
4 Your Condominium Unit ..................................................................................................8
4.1 Water....................................................................................................................................8
4.2 Electricity.............................................................................................................................8
4.3 Heat ......................................................................................................................................9
4.4 Air Conditioning..................................................................................................................9
4.5 Ventilation............................................................................................................................9
5 Common Property ...........................................................................................................10
5.1 Definition...........................................................................................................................10
5.2 Types of Common Property...............................................................................................10
5.3 Repairs to Common Property.............................................................................................10
5.4 Residential Parking............................................................................................................10
5.5 Visitor Parking...................................................................................................................11
5.6 Overflow Parking...............................................................................................................11
5.7 Residential and Storage Stalls for Lease............................................................................11
5.8 Fire Lanes...........................................................................................................................12
5.9 Garbage Facilities ..............................................................................................................12
5.10 Recycling ...........................................................................................................................12
5.11 Mailboxes...........................................................................................................................13
6 General Policies................................................................................................................14
6.1 Noise ..................................................................................................................................14
6.2 Pets.....................................................................................................................................14
6.3 Satellite Dishes...................................................................................................................15
7 Insurance ..........................................................................................................................16
7.1 General...............................................................................................................................16
Content and Design 2009 Red Ant Communications Inc.
Quinterra Condominiums
Residents Handbook Welcome!

July 2009 Page ii

Welcome!


Quinterra of Coach Hill was built in 1999 and was the winner of the 1999 Canadian
Home Builders Association Best New Multi-Family Community award. Quinterra was
credited for innovative design, appealing exterior details and unique water feature.



This handbook is a guide and is not intended to either override or replace the Bylaws of
the corporation. This guide will highlight some of the Bylaws, however, as an owner and
resident, it is your responsibility to read all the Bylaws for this complex. For an electronic
copy of the Quinterra Bylaws, go to www.quinterracalgary.com and click on Resource
Links.
Welcome to Quinterra it is a diverse community that takes pride in the upkeep of the
property and its sense of community.


The Board of Directors
Quinterra Condominium Plan 9712635

Quinterra Condominiums
Residents Handbook Section 1: Key Contacts

July 2009 Page 1

1 Key Contacts
1.1 The Management Company
Quinterra Condominium is managed by Connelly & Company Management Ltd. (the
Management Company).
Their 24-hour phone number is 403-228-1557.
If you have concerns or suggestions with regard to the management of the building, or
how to pay your condominium fees, please contact the Property Manager, Bill Gray, at
this number or by email at bill@connelly-co.com.
The Management Company is responsible for overseeing work carried out in the
building, and all enquiries should be addressed directly to Connelly & Company.
Connelly & Company Management Ltd.
Horizon West Building
#204, 2723 37th Ave N.E.
Calgary, AB T1Y 5R8
Phone: 403-228-1557
Fax: 403-229-0380
1.2 Emergency Contacts
In the event of a crime, fire or medical emergency, call 911. After you have followed the
instructions of the 911 operator, call The Management Company to inform them of the
situation.
For any other emergency situations requiring immediate attention, especially where there
is a risk to safety or property, call Connelly & Company at 403-228-1557. This phone
number is answered twenty-four hours a day, seven days a week. Outside of normal
business hours, this number is staffed by an answering service.
Although the answering service will not be able to solve the situation directly, they will
be able to forward the call (or a message) to the appropriate person on call.
It is very important that you leave a detailed message including your name, phone
number, unit number and the nature of the emergency with the answering service; so a
representative from the Management Company can return your call. Examples of
emergencies would be:
water flooding
heating problems
Situations, which do not require immediate action, should be held until the next business
day, as contacting an emergency on-call service can be costly.
1.3 Fire
In case of a fire:
dial 911, give your location and advise if there are any people with injuries
Quinterra Condominiums
Residents Handbook Section 1: Key Contacts

July 2009 Page 2

be aware of the best location to exit your unit
before you leave your unit check your door for heat
do not lock your door, but take your keys with you
If conditions prevent you from leaving a room inside your unit, the following precautions
are suggested:
dial 911, request the fire department, and advise the operator of the Quinterra
address, your name and your unit number
remain calm
fill the bathtub with water, which will guarantee a supply of wet towels to keep the
door damp if it should heat up. Place wet towels along the floor of the door to help
keep smoke out.
turn off your kitchen and bathroom fans, if possible
Practice fire prevention at all times and ensure you test the batteries in your smoke
detectors once a year. Smoke detectors should be replaced every 10 years.
1.4 Resident Contact List
The Management Company will maintain a contact list of all owners and tenants. This
list will contain as much of the following information as possible, for each unit:
names of owners and occupants
number and type of pets
unit number
home phone number
business phone number
cell phone number
e-mail address
alternative contacts who have access to the unit
It is your responsibility to update the Management Company if your contact information
changes. This information is private and is used for payment and emergency situations
only.
1.5 Quinterra Board of Directors
The Board of Directors consists of not fewer than three (3) no more than seven (7)
persons, who must be 18 years of age or older, and either an owner, an owners spouse or
partner.
If you have a concern regarding the complex, contact the Management Company and
they will forward information that required the Boards attention to the Board of
Directors.
Quinterra Condominiums
Residents Handbook Section 2: Duties of the Owner or Renter

July 2009 Page 3

2 Duties of the Owner or Renter
2.1 Access to Your Unit
As an owner or renter you shall permit Connelly and Company and its agents access at a
reasonable time and with notice, for inspections, maintenance, repairs or to renew pipes,
wires, cables, ducts, conduits plumbing, sewers and other facilities relating to utilities.
The exterior portion of your unit that is maintained by Connelly and Company includes
exterior walls, roofs, eaves troughs and all other outside hardware that affect the
appearance usability or safety of the unit.
See Bylaws 3.(a) and (c).
2.2 Municipal Responsibility
It is the responsibility of the owner to be aware of and pay all rates, property taxes,
charges, assessments and adhere to any related municipal, federal or public bylaws with
respect to their unit.
See Bylaws 3.(b) and 64.(l).
2.3 Exterior Maintenance and Repairs
In some areas there is some uncertainty in determining what is the responsibility of the
Condominium Corporation and what is the responsibility of the individual owner. If you
have any questions, please contact the Management Company, who will bring the matter
to the attention of the Board.
An individual owner is not authorized to make any repairs to the common property
without the prior approval of the Board. Should an individual owner do so, any costs that
they may incur shall be their sole responsibility.
The exterior of your unit should be kept free of clutter, garbage, athletic equipment,
unusable vehicles and items other than planters, a patio set and BBQ. You are not to
make repairs, additions, or alterations to the exterior of the unit, landscape or building as
it might cause damage to existing landscape features or affect the integrity of the
structure. This includes awnings, lattice, fences, antennas or stepping stones (not
approved by the board). Most units have a considerable level of privacy. Lattice, fences,
gates and other man-made structures are not permitted on the exterior of any units.
Owners will be notified if the exterior of their unit is not properly maintained.
See Bylaws 3.(d), 59.(a), 64.(f), (g), (h), (i) and (m).
Owners should respect that exterior areas around the complex, including patios and front
entrance ways are common areas that all residents can see. These common areas should
not have anything on or near them that might be hazardous, or cause a nuisance to other
residents. Outdoor cooking is restricted to propane-fuelled barbeques only.
See Bylaws 3.(f), 64 (a) and (k).
2.4 Responsibility to the Management Company
Condominium fees for each month are due on the first day of the month. Cheques should
be made payable to The Owners: Condominium Plan # 9712635. You can supply the
Quinterra Condominiums
Residents Handbook Section 2: Duties of the Owner or Renter

July 2009 Page 4

Management Company with a years worth of post-dated cheques. There is also a direct
debit plan. For more information on this payment method or to enroll in the plan, call the
Management Company. Your condominium fees are your share of the cost of
maintaining the building and protecting your investment.
Each month the Board reviews the list of owners who are in arrears in respect of their
condominium fees. If your fees are in arrears a caveat may be placed on your property
without further notice and an additional $214 fee will be charged for the registration and
discharge of the caveat. To maintain voting privileges or to sit on the Board, an owners
condominium fees must be up to date.
You must also notify the Management Company if there is a change in ownership or
renter so the appropriate information can be distributed to the new owner or renter.
See Bylaws 3.(g) and (i).
2.5 Responsibility as a Landlord
As an owner, if you wish to lease your unit, you need to supply the Management
Company with a copy of the signed lease indicating that the renter has read and will
comply with the provisions in the Act and the Bylaws. The owner is jointly liable with
the proposed renter with respect to these obligations.
See Bylaws 3.(h) and 51.
The owner must ensure that no more than seven people, adult or minor are living in the
unit.
See Bylaw 64.(e).

Quinterra Condominiums
Residents Handbook Section 3: Maintenance

July 2009 Page 5

3 Maintenance
3.1 Building Inspections
The premises are inspected on an on-going monthly basis. However, these inspections are
intended only to supplement the observations made by those who live here. If you notice
that something is in need of repair or cleaning, the best way to see that the problem is
fixed is contact the Management Company directly with specific information as to the
nature and location of the problem.
See Bylaw 4.(a).
3.2 Unit Access
The Management Company might require access to your unit in one of three situations:
emergency access when there is an immediate threat to safety or property
routine access for investigation, repair or maintenance on a non-emergency basis
project access when a large project (such as the current plumbing project) requires
access to multiple units over a period of time
In any of these situations, the individual accessing the unit on behalf of the corporation
will be insured and bonded.
See Bylaw 3.(a).
Emergency Access
When emergency access is required, the Management Company will attempt to contact
the owner or tenant using information on the contact list. If the owner or tenant is not
immediately available to provide access, or if time does not permit the use of the contact
list, the Management Company will hire a locksmith to open the door. The cost of the
locksmith will be borne by the Condominium Corporation and a note will be left in the
unit informing the owner or resident of the access.
See Bylaw 3.(a).
Routine Access
When routine access is required, the Management Company will use the information on
the contact list and notify the owner or tenant of the need for access. The owner can then
make appropriate arrangements with Connelly & Company. If the owner or tenant will
not be home to provide access, they will have to make arrangements to leave a key. If,
after at least 24 hours (more if the situation permits), the owner or tenant has not
provided the Management Company with access, a locksmith may be used to gain access
to the unit. A locksmith will only be used as a last resort, and the Management Company
will make every effort to notify the Board before a locksmith is called. In the unlikely
event that a locksmith is used, the cost will be passed on to the owner or tenant.
See Bylaw 3.(a).
Quinterra Condominiums
Residents Handbook Section 3: Maintenance

July 2009 Page 6

Project Access
When project access is required, the Management Company will appoint a representative
to coordinate access. This representative will meet with the affected owners or tenants to
discuss the access requirements and to agree upon an appropriate method of access. This
representative will be on site at Quinterra as required during project execution. The cost
of this representative and any ancillary costs (such as key copying) will be borne by the
Corporation.
See Bylaw 3.(a).
3.3 Key Box
A locked key box is available by the mail boxes for contractors to gain access to the
boiler rooms. Authorized contractors have the code for this box and should contact their
manager if they need the code. Examples of contractors who use this include:
Shaw cable
Enmax
Excel-Air (for plumbing)
Guardian Maintenance
3.4 Management-Procured Contractors
All contractors who are given unsupervised access to the building (including both
common areas and private units) are bonded and insured.
There are a handful of companies that require regular access to the building (e.g., utility
companies, Shaw, Telus, and Honeywell) and the Management Company has issued them
keys. They are permitted to access the common building areas as required, and are not
directly supervised by Connelly & Company.
Contractors undertaking work on the common property who are not familiar with
Quinterra will be met on site by a the Management Company representative, i.e., the
representative will ensure that they are briefed appropriately on the building and on
expectations regarding cleanliness, courtesy and security. If at anytime an owner or
resident believes the contractor is acting inappropriately, they are encouraged to call
Connelly & Company at 403-228-1557.
Unit owners are responsible for contractors whom they have hired to undertake personal
work within their unit.
Insured and bonded means that any damage or losses caused by the individual (even
intentional losses such as theft) will be reimbursed. Typically, in order to qualify for this
type of insurance, the individual is subject to a background check.
See Bylaws 4.(c), (e) and (i).
3.5 Owner-Procured Contractors
Before any contract or renovation work is done to your unit, please review the Bylaws to
determine whether such work is permitted, and whether prior written approval of the
Board is required. In particular please note that any structural, mechanical or electrical
alterations or additions to any unit or any load bearing wall requires the design and
Quinterra Condominiums
Residents Handbook Section 3: Maintenance

July 2009 Page 7

specifications to be approved by the Board in advance. Failure to obtain approval may
result in the restoration or removal of the alteration or addition at the owners expense.
If you employ a contractor to do work in your unit, they must comply with the following
rules:
the contractor must only carry out work between the hours of 8:00 a.m. and 6:00 p.m.
all construction garbage is to be removed from the site daily by the contractor. The
contractor is not to use Quinterras disposal containers.
all dirt and construction debris is to be cleaned from all common areas daily
no construction materials or equipment may be stored in the common areas
all damage to the common property or other units will be repaired at the expense of
the owner undertaking the renovations
See Bylaws 3.(c) and 64.(u).

Quinterra Condominiums
Residents Handbook Section 4: Your Condominium Unit

July 2009 Page 8

4 Your Condominium Unit
4.1 Water
Your unit contains water shut off valves in the kitchen, bathrooms and the laundry room.
In the kitchen, there are two shut off valves (one cold and one hot) which are located
underneath the sink and which control the water to the sink from the pipes in the wall.
Both of the valves need to be individually shut off. The dishwasher has a separate valve
coming off the hot water supply, which can be used to isolate just the dishwasher. If your
unit has an icemaker in the refrigerator, there will be a small line with a valve coming off
the cold water line.
In the bathrooms, there are individual shut off valves for the sink and the toilet. These
shut off valves are mounted directly under the sink, and the toilet water reservoir. Close
these shut off valves if you need to shut off the water for only that specific fixture.
In the laundry room there are two (2) quarter turn shut off ball valves mounted for hot
and cold water. These valves are open when the handle is parallel to the pipe. To close a
shut off valve, turn it one-quarter turn so that the handle is perpendicular to the pipe.
These valves should be in the closed position unless you are using your washing
machine. Keeping these valves closed relieves the pressure on the washing machine
hoses and avoids floods.
If your washing machine and dishwasher are equipped with flexible water hoses please
inspect them regularly for any signs of bulging, and if deteriorated, replace them with
high quality braided hoses. The hoses should be replaced every three to five years. As
discussed in Section 4.1, the shut-off valves in the laundry room should be kept in the
closed position except when you are using the washing machine.
The drain hose from your washing machine must also be securely fastened into the
drainpipe on the wall. The vibration of the machines can cause the hoses to jump out of
the drainpipe and discharge the draining water between the walls. This causes severe
damage to the units below. Check this hose every time you wash.
If for some reason any of the shut off valves do not shut off the flow or the problem is
upstream of the valves, immediately call the Management Company.
Take the time to locate all of these shut off valves now, and test them to confirm that they
are operating properly. If you are unsure of their location or operation, or if they do not
appear to be working correctly, contact the Management Company.
4.2 Electricity
Each unit contains an electrical panel with all the switch breakers for the power in your
individual unit. Each switch controls different circuits in your unit. If work needs to be
done upstream of the panel, or on the panel itself, please contact the Management
Company.
and must be approved by the Board of Directors before you install a unit.
Quinterra Condominiums
Residents Handbook Section 4: Your Condominium Unit

July 2009 Page 9

4.3 Heat
The heating in your unit is a hot-water in-floor radiation system. Centrally-heated hot
water flows through tubes in the floor and heat radiates from these heating pipes. The
heating is maintained throughout the year, because Calgary can experience cold nights
even during the summer.
Caution must be taken that nothing punctures these tubes such as driving a nail or a screw
into the floor. This is important if you are renovating the flooring in your unit.
Each unit contains two separate circuits controlled by two separate thermostats. One is
located in the living room, and the other in one of the bedrooms. Each loop contains a
shut off valve at the beginning and the end of the pipe run. Please take the time to locate
these valves. If the heating pipes leak or burst, it is important to know how to shut off the
flow quickly in order to minimize damage to your unit.
During the cold winter months please keep your windows closed and your thermostat set
at a minimum of 20C to ensure the heating pipes do not freeze. Drafts from open
windows and balcony doors can freeze the pipes very quickly, and this is one of the
major causes of heating pipes bursting.
Notwithstanding your thermostat setting, the system has been set up so that hot water will
flow through the pipes for approximately a five-minute period every hour to assist in
preventing freezing.
4.4 Air Conditioning
Only certain models and types of units are permitted
4.5 Ventilation
Your unit is equipped with ventilation in each bathroom, above the kitchen sink, from the
dryer and an air intake-outake vent which all lead outside. Ensure they are checked to
ensure they are in good working order. Ventilation prevents excess moisture in your unit
and safe for smoke or steam in the kitchen that might set off smoke/heat detectors in the
unit.
Quinterra Condominiums
Residents Handbook Section 5: Common Property

July 2009 Page 10

5 Common Property
5.1 Definition
Common property is property that is owned collectively by each of the owners of the
units in the building. Some examples are the gazebo, all lawn areas and boiler rooms.
See Bylaw 1.(e).
5.2 Types of Common Property
There are two types of common property. The first type is normal common property.
Normal common property is for the use and enjoyment of all. Access to some areas such
as the mechanical rooms or the roof areas have restricted access for safety reasons. The
second type is exclusive use common property. Your balconies and the decks that offset
some of the units are considered exclusive use common property. For a more detailed
description of common property, please refer to the Bylaws.
See Bylaw 4.(e).
5.3 Repairs to Common Property
Any repairs and upgrades to common property are generally the responsibility of the
Condominium Corporation. Repairs and upgrades to all other areas are generally the
responsibility of the individual owners.
Examples of common property for which the corporation is responsible:
boilers, hot water tanks and other mechanical systems
entry door to your unit
plumbing (hot and cold water) up to the first shut off valve
electrical cable feed to the unit breaker panel
garbage facilities
See Bylaws 4.(c) and (j).
5.4 Residential Parking
Residents are only permitted to store passenger vehicles in the parking stalls. The storage
of trailers, campers, boats, snowmobiles, trail bikes, all-terrain vehicles, equipment,
boxes, refuse and other items is not permitted.
The Bylaws prohibit repairs, adjustments or servicing (including oil changes) to motor
vehicles in any of the parking stalls. Due to environmental concerns, washing cars in your
residential parking stall is prohibited.
See Bylaw 64.(q).
Quinterra Condominiums
Residents Handbook Section 5: Common Property

July 2009 Page 11

5.5 Visitor Parking
The Board has received numerous complaints about residents parking second vehicles in
the 12-hour VISITOR stalls, using them as long-term parking or as secondary residential
parking on a regular basis.
These stalls are intended for visitors and service vehicles, NOT for residents second
vehicles or for recreation vehicles. Visitors have been found parking in the fire lane
because visitor parking stalls were not available to them.
If you have a visitor staying with you (someone who is staying with you for the purpose
of visitation, for not more that three consecutive days) , they may use the assigned visitor
stalls.
If you have someone living with you part time, either cohabiting or working part time,
they must park in the south overflow lot. They are not considered to be a visitor.
Residents (full or part-time) and long-term visitors must NOT use the VISITOR parking
stalls. If you cannot park in your garage or on the apron in front of garage, you must use
either Coach Hill Road or the overflow lot on the south side of complex. Violators will be
ticketed and towed.
See Section 5.7 for more information on leasing an extra residential parking stall.
See Bylaw 64.(aa).
5.6 Overflow Parking
The south overflow lot has 27 parking stalls available for long-term visitors, for parking a
second vehicle or for those who do not have a full apron in front of their unit. It is
fortunate that a complex of this size has such an ample supply of free overflow parking
available to its residents. Please use it instead of violating the Bylaws that deal with fire
lanes and visitor parking.
See Section 5.7 for more information on leasing a storage stall.
See Bylaw 64.(aa).
5.7 Residential and Storage Stalls for Lease
As you are aware, each unit in Quinterra has a parking garage. Some condo unit owners
also have a parking pad in front of their unit. Applications are available to apply to lease
one of the available six parking stalls (to be converted from visitor parking).
There are only six stalls (R1 to R6) available for lease. The cost of renting the parking
stall is $750 per year to be paid by the owner of the unit. If you are a renter, you must
contact the owner of the unit to have them submit an application.
Applications are also available to those who would like to lease a stall in overflow
parking for storing recreational vehicles. There are only five stalls (S1 to S5) available
for storage. The cost of renting the storage stall is $500 per year to be paid by the owner
of the unit. If you are a renter, you must contact the owner of the unit to have them
submit an application.
Quinterra Condominiums
Residents Handbook Section 5: Common Property

July 2009 Page 12

5.8 Fire Lanes
There is NO parking at any time on the roadway it is a fire lane and violators will be
ticketed and towed. The City of Calgary monitors this and it is a serious obstacle if an
emergency situation should arise.
Over the past couple of years, there have been many vehicles also parked in the
driveways leading from a garage to the roadway. This is not a parking apron, it is a fire
lane. This creates serious safety issue should emergency vehicles need to control a fire or
attend to a medical emergency in a unit.
Effective immediately, the Calgary Parking Authority will enforce the parking Bylaws
with respect to fire lanes. If you park in a fire lane, you will be ticketed and towed at your
expense.
Marked fire lanes are reserved for exclusive use by emergency services vehicles. You
may not park or stop any vehicle in a marked fire lane. A property owner cannot waive
this regulation and grant permission to park in a fire lane.
You may not stop or park a vehicle in a manner that would block the use of a doorway
marked as a fire exit.
The penalty for stopping or parking in a marked fire lane, or in front of an emergency or
fire exit is $57 to $100 and your vehicle may be towed.
See City of Calgary Bylaw 26M97.
5.9 Garbage Facilities
There are three garbage disposal buildings on the property. The disposal buildings are at
the east end, at the west end and a smaller building at the southwest end of the property.
These are for residential garbage only.
Disposing of old appliances, discarded furniture, mattresses or construction debris in the
exterior garbage bins is not prohibited. The unit owner is solely responsible for removing
such items from the premises.
Combustible or flammable products such as solvents, paints and fuel products must be
disposed of at an authorized location. Fire Station 17 in Varsity will take these types of
refuse at 3740 - 32 Avenue N.W. The residential hazardous materials drop-off area is
open every day from 8 a.m. to 6 p.m.
If garbage is left outside in the vicinity of your unit, you will receive a warning. If you do
not dispose if it properly, the Management Company will hire someone to remove it at
your expense.
See Bylaws 64.(j), (n) and (w).
5.10 Recycling
Multi-family residences do not receive weekly blue cart recycling service from The City
of Calgary. Community recycling bins are located near Sobeys at Strathcona Square. The
bins accept all recyclables including plastics and require no sorting.
The City of Calgary Electronics Recycling Program (eCycle Solutions) has a location at
Signal Hills Staples. They will take a maximum of five items per visit and are located
at 5662 Signal Hill Centre Drive S.W. They can be reached by phone at 403-945-2611,
Quinterra Condominiums
Residents Handbook Section 5: Common Property

July 2009 Page 13

extension 233. This is a self service depot, so you must bring the electronics inside the
store. A recycling cage is located at the back left-hand corner of store. Deposit the
electronics into the recycling cage.
5.11 Mailboxes
Mail boxes are located in a multi-unit box located at the east side of the complex inside
the front gates. The key system is private, so if you loose your mailbox key, you will
have to contact a locksmith to have the box re-keyed.
Traffic is unpredictable in this area and sometimes difficult to see both pedestrians and
vehicles. Please use caution when walking or driving in this area of the complex.
Billboards or notices are not permitted on common property without prior written
approval from the Board.
See Bylaw 64.(o).
Quinterra Condominiums
Residents Handbook Section 6: General Policies

July 2009 Page 14

6 General Policies
Your compliance with these simple rules is requested, and will make living in the
building more pleasant for all.
6.1 Noise
In consideration of your neighbours please ensure that noise is kept to an absolute
minimum at all times.
The City of Calgary regulates noise through the Community Standards Bylaw 5M2004.
The following is an overview of the City of Calgary Bylaw 5M2004.
noise can include, but is not limited to, yelling, shouting, loud music, horns, power
tools and air conditioners
you have the right not to be disturbed by noise
you have the responsibility to not make noise that disturbs others
between 10 p.m. and 7 a.m. Monday to Saturday and 10pm to 9am on Sunday and
holidays, you may not operate:
A hand lawn mower
A motorized garden tool
A power tool outside of any building or structure
A model aircraft driven by an internal combustion engine of any kind
A snow clearing device powered by an engine of any kind (snow clearing devices
are exempt during the 48 hour period following a snowfall)
A motorized snow or leaf blowing device
you may not operate an outdoor speaker system within 150 m of a residential
development between 10 p.m. and 7 a.m. Monday through Sunday
(Exception: During the Calgary Stampede, restrictions are in effect between midnight
and 7 a.m.)
power tools mentioned above may not be used outside at night
noise regulations for vehicles can be found in the Traffic Bylaw
Fines for contraventions of these regulations range between $100 and $200. If you would
like to report an infraction please call:
the Calgary Police Service at 403-266-1234 if the noise is caused by criminal
activity
the city at 311 if the noise is NOT caused by criminal activity
See Bylaw 64.(b).
6.2 Pets
As specified in the Bylaws, a resident requires the approval of the Board before keeping a
dog, cat, bird or other pet in their unit. Please provide a written request to the
Quinterra Condominiums
Residents Handbook Section 6: General Policies

July 2009 Page 15

Management Company, including a description of the pet. The matter will be discussed at
the next Board meeting. The Board will consider each request on its merits. In
accordance with the Bylaws, any approval may be withdrawn on fourteen (14) days
notice. All dogs and cats must be hand-leashed while on the common property, and kept
under control at all times. Any municipal Bylaws passed by the City of Calgary with
regard to animals apply to common property. Pet waste must be removed from private
and common areas no exceptions.
See Bylaw 64.(c).
6.3 Satellite Dishes
Satellite dishes are not permitted on the Quinterra complex. The board has spent
considerable time looking at the issues that can arise from installation of dishes and has
determined that dishes will not be approved for installation. Concerns include the
aesthetic impact, compromising the integrity of our building exteriors and subsequent
costly repairs to siding, facia, roofing and balcony surfaces. Any dishes currently
installed need to be removed immediately.
See Bylaw 64.(i).

Quinterra Condominiums
Residents Handbook Section 7: Insurance

July 2009 Page 16

7 Insurance
7.1 General
The Condominium Corporation carries insurance on the building in accordance with the
requirements set out in the Bylaws. This coverage does not extend to the contents of your
unit, or any improvements, which you may have made to your unit. It also may not cover
damages to other units or common property resulting from your actions (e.g., water
damage in a unit below). Please consult your insurance broker to ensure that you have
adequate insurance coverage for these and other matters.
See Bylaws 4.(d) and 46.(f).