Classroom

Veronica:Imreadingabookaboutfossils.
Fred:Comeagain?
Veronica:Isaid,Imreadingabookaboutfossils.
Fred:Howdoyouspellthat?
Veronica:FOSSILS
Fred:Whatdoesfossilsmean?
Veronica:Theremainsofaplantoranimalthatexistedinapastgeologicalage
andthathasbeenexcavatedfromthesoil.
Fred:Thatsanadditiontomyvocabulary,thanks!

Expressions:

Canyourepeatthatplease?
Howdoyouspellthatone?
Whatdoesabattoirmean?
Canyougivemeanexample?
HowdoyousayIamsmartinKorean?

ExamResult

Dana:Didyougettheresultofyourexam?
Frankie:Yes,theynotifiedmebyphonethismorning.
Dana:Howwasthetest?
Frankie:Ifaredverywell.
Dana:Yeah,Iexpectedthat.Whatareyouageniusfor?

Expressions:

Didyougettheresults?
Theynotifiedmebyphone.
Itcamebymail.
Howwasthetest?
Ifaredverywell.
Itwasprettyeasy.
Itwasabreeze!
Whatareyouageniusfor?

PRACTICE

Exercise1:AssumetherolesofDanaandFrankie.Whatwouldbetheflowof
yourconversation?Fillintheblankswiththeappropriateexpression/s.

Dana:Didyougettheresultofyourexam?
Frankie:_________________________.
Dana:Howwasthetest?
Frankie:_________________.
Dana:____________________________.

Exercise2:Pronunciation.

Listentotheteacherandrepeat.

fossil excavated existed

vocabulary test genius

Family

Dino:Lei,howbigisyourfamily?
Lei:Therearefiveinmyfamily.Ivegottwosiblings,twobrothersactually.
Dino:Areyoutheyoungest?
Lei:No.Imtheeldest.
Dino:Whatdoyourparentsdo?
Lei:Well,myfatherisagovernmentofficerwhilemymotherstayshome.She
usedtoworkinadepartmentstorebutstoppedwhenmyfathergotapromotion.
Dino:Thatsgoodtoknow.Iwishtomeetthemoneofthesedays.

Expressions:
Howbigisyourfamily?
Therearefiveinmyfamily.
Ivegottwosiblings.
Areyoutheyoungest?
Imtheeldest.
Whatdoesyourfatherdo?
Whatdoesyourmotherdo?

Brad:Whatdowehaveforsupper?
Donna:Wait,Imgoingtofixsomesteaks.
Brad:Imafraidthemeatisrotten.
Donna:Thatsstrange!Ijustboughtityesterday.Unlessyoudidntputitonthe
fridge.
Brad:Imafraidyouguesseditright.
Donna:Goodforyou!Nowwhatshouldweeat?
Brad:Whydontweeatout?
Donna:Again?Werentyoujustcomplainingthatitstooexpensivetoeatout?
Brad:Notwhenyourehungry.

Expressions:
Whatdowehaveforsupper?
Imgoingtofixsomesteaks.
Imafraidthemeatisrotten.
Thatsstrange!
Unlessyoudidntputitonthefridge.
Imafraidyouguesseditright.
Goodforyou!
Nowwhatshouldweeat?
Whydontweeatout?
Werentyoujustcomplainingthatitstooexpensivetoeatout?
Notwhenyourehungry.

Borrowing

Daughter:Dad.CanIborrowthecartomorrow?
Father:Why?Whereareyougoing?
Daughter:ImgoingtothecitywithAngela.Weneedtobuysomematerialsfor
ourschoolproject.
Father:Lasttimeyouborrowedityouhadanaccidentandalmostdentedthe
door.
Daughter:IpromiseIlldrivecarefullythistime.
Father:Well,youmust.Dontforgettocheckthegas.
Daughter:IwillDad.AndIllfillupthetankbeforeIgethome.
Father:Well,OKthen,providedyourehomeby9.Itsnotsafetodrivelate.
Daughter:Great.Thanksdad,Illbehomebefore9.

Expressions:
CanIborrowyourcar?
Lasttimeyouborrowedityouhadanaccident.
Youalmostdentedthedoor.
IpromiseIlldrivecarefullynexttime.
Youmust.

CasualConversations

I.
Melody: Excuse me, may I sit in
here?
Karen:Noproblem.Thatisnttaken.
Melody: Thanks. If it wont bother
you,canIasksomething?
Karen:Idontmindatall.Goahead.
Melody: Do you happen to be
staying in the dormitory? I think I
sawyou.
Karen:Yes,Ijustmovedinlastweek.
Melody:Imstayingtheretoo.
Karen:Oh,really?Howlonghaveyoubeenstayingthere?
Melody:Nottoolong.Istartedacoupleofmonthsago.
Karen:Doyoulikeit?
Melody: Yeah, its okay. Its very convenient becausemany of my classmates
arestayingtheretoo.Wecouldalwaysdogroupstudy.Howaboutyou,how
doyoufindthedorm?
Karen:Imlearningtolikeit.Theresidentsarefriendlyandthestaffarevery
supportive.Ididnthaveahardtimeadjusting.
Melody: Good to hear that. By the way, Ill go buy something to eat. Might
youwantsomething?
Karen:Pleasehelpyourself.Imfull.Thanks!

Expressions:
DoyoumindifIsitdown?
Excuseme,isthisseattaken?
Excuseme,mayIsitwithyou?
Thatseatisnttaken.
Ifitwontbotheryou,canIasksomething?
Idontmindatall.
Doyouhappentobestayinginthedormitory?
IthinkIsawyou.
Ijustmovedinlastweek.
Istartedacoupleofmonthsago.
Howdoyoufindthedorm?
Ididnthaveahardtimeadjusting.
Pleasehelpyourself.

II.
Doug:Hey,Kat!Longtime,nosee.
Kat:Doug!Ihaventseenyouhereatthegymforages.
Doug:Yeah,Ivejustbeentoobusytoworkout.
Kat:Howswork?
Doug:EverythingsokayexceptthatIhavesomanyprojectstofinish.
Kat:Doesthathavesomethingtodowithyourofficeextension?
Doug:Absolutely.Myschedulesbeensotightlately.
Kat:Obviously.Butitsgoingtopayoffwheneverythingssettled.
Doug:Impositiveitwouldbringmeluck.
Kat:Letskeepourfingerscrossed.

Expressions:
Longtime,nosee.
Ihaventseenyouforages.
Ivejustbeentoobusytoworkout.
Myschedulesbeensotightlately.
Itsgoingtopayoff.
Impositiveitwouldbringmeluck.
Letskeepourfingerscrossed.

III.
Lucy:So,whatareuptothesedays?
Martin:Notmuch.Ivebeenbusycollatingfiles.
Lucy:Whatabout?
Martin:Editorialsandarticlesthatfeaturedfeministmovements.
Lucy:Thatcaughtmeabitsurprised!CouldItakealook?
Martin:Byallmeans!

Expressions:
Whatareyouuptothesedays?
Notmuch.
Ivebeenbusycollatingfiles.
Thatcaughtmeabitsurprised!
CouldItakealook?
Byallmeans.

Hobbies

Angelo:Jim,whatdoyouliketodoinyoursparetime?
Jim:Ilovetoplaysports.
Angelo:Whatisyourfavoritesport?
Jim:Football,thoughImalsofondofbasketballandlawntennis.Areyoualso
engagedinsports?
Angelo:Notsomuch.Immoreofaspectatorthanaplayer.Youremoreactive
thanIam.
Jim:Sowhataboutyourinterests?
Angelo:Imintocomputers.
Jim:Oh,Imnotgoodatit.
Angelo:Toeachhisownliking.

Expressions:
Whatdoyouliketodoinyoursparetime?
Whatdoyouliketodoinyourfreetime?
Ilovetoplaysports.
Ihaventseenyouf
Areyouengagedinsports?
Immoreofaspectatorthanaplayer.
Whatareyourinterests?
Imintocomputers.
Imnotgoodatit.
Toeachhisownliking.
PostOffice

I.
PostalClerk:Hi.HowcanIhelpyou?
Customer:IneedtosendthislettertoCanada.
PostalClerk:Howwouldyouliketosendit?
Customer:Whatsthefastest?
PostalClerk:Courier.Itsabitexpensivebutitsaguaranteedovernight
delivery.
Customer:Thatsfine.Illhaveitcourierthen.

II
Yuri:Hello.
Clerk:Yes,mayIhelpyou?
Yuri:Illhavethissentbyairmail,please.
Clerk:Whichcountryareyousendingit?
Yuri:Australia.
Clerk:Its$8.
Yuri:Pleasetakecareoftheamountfromthis.
Clerk:Yourchangeis$2.Thankyou!

Expressions:

IneedtosendthislettertoCanada?
Howwouldyouliketosendit?
Whatsthefastest?
Illhavethissentbyemail.
Pleasetakecareoftheamountfromthis.

Emergency

Amy:Hello.
Jasmine:Hi,Amy.ItsJasmine.Whereareyou?
Amy:ImsorryAmybutIllbelateforfewminutes.Ihadanemergency,Ill
explaintoyoueverythinglater.Whereareyou?
Jasmine:Imalreadyhereatourrendezvous.Abouthowmanyminuteswouldit
takeyoutogethere?
Amy:Giveme15minutes.Imreallysorry,Amy.
Jasmine:Dontmentionit.Seeyou!

Expressions:
Illbelateforfewminutes.
Iwontgetthereontime.
Ihadanemergency.
Illexplaintoyoueverythinglater.
Imalreadyhereatourrendezvous.
Abouthowmanyminuteswouldittakeyoutogethere?

VisittotheDoctor

Doctor:Goodafternoon.Pleasesitdown.
Nowwhatseemstobetheproblem?
Patient:Ihavearashonmyarm.
Doctor:Howlonghaveyouhadtherash?
Patient:Itsbeenaboutthreedays.
Doctor:Areyouapplyinganythingonit?
Patient:Iputsomecreamonitbutit
doesntseemtobehelping.
Doctor:Isee.Areyouallergictoany
medications?
Patient:NotthatIknowof.
Doctor:Imgoingtogiveyouaprescriptionforsomeointment.Youneedto
applyitthreetimesaday.Minimizeyourmeatintake.Also,avoidscratching
yourskin.PleasecomebackaweekaftersoIcanchecktheprogress.

Expressions:

What seems to be the problem?
How long have you had the rash?
Are you applying anything on it?
The cream doesnt seem to be helping.
Are you allergic to any medications?
Not that I know of.
Im going to give you a prescription.
You need to apply it three times a day.
Avoid scratching your skin.


More Expressions:

Diet
I'm on a diet!
She needs to go on a diet.
Ive lost weight.
eight. Youre gaining w
lf fit? How do you keep yourse
How do you keep in shape?
Im skinny, shes chubby.


Insomnia
I didn't sleep a wink last night.

Cold
I was all over the bed!
Ifeellikeanewperson.
Ihaveaslightcold.
Icaughtabadcold.
Youlookrundown.
ound. Theresaflugoingar
rature IthinkImrunningatempe

OtherExpressions
Ivecomedownwithacold

Heachesallover.
e. Shesinabadshap
e. Thecavityiskillingm
Shepokedmeintheeye.
Myheadisspinning.
Ifeeldizzy.
e. Youlookpal
nstomach. Youhaveaniro
Itwasntjustanysnore.
rseandworse. Hissnoringisgettingwo
Iwasburnttoacrisp.
mehives. Ithinkschoolisgiving
train. IfeellikeIvebeenrunoverbyafreight
Myheadisstuffedup.
reen. Islatheredherinsunsc
Imexhausted.
Imtiredout.
Imdrained.
today. Imfeelingoff

Imburnout.

VisittotheDentist

cretary:Dr.Cruisesclinic,thisisSusan,HowmayIhelpyou?
ointmentwith
tbeattheofficeuntilthe29
th
.Is
A.M.
xpressions:

Se
Valerie:Goodmorning.ThisisValerieJones,Idliketosetanapp
Dr.Cruiseonthe28
th
ofDecemberat2P.M.
Secretary:Oh!ImafraidthatDr.Cruisewon
the30
th
finewithyou?However,hisafternoonscheduleisveryfull.
Valerie:Whattimeisheavailableonthatday?
Secretary:Hisscheduleisopenfrom9A.M.till10
Valerie:Isee.9A.M.soundsgoodtome.Thankyou

E
IdliketosetanappointmentwithDr.Cruisetomorrow.
Imafraidhewontbeintheofficeuntilthe29
th
.
Isthe30thfinewithyou?
eryfull. Hisafternoonscheduleisv
? Whattimeisheavailableonthatday
Hisscheduleisopenfrom910AM.

PRACTICE
ngyourdoctor.Youvebeenexperiencingaterriblepaininyour
er?
________.
you?
?
t?

xercise2:
ointmentwithyourdentist.Talktohersecretaryaboutit.
Patient:Thisis_________________________________
_____
toseeDr.Avalon?

xercise1: E
Youareseei
lowerbacklately.Tellhim.
Doc:Hello,whatsthematt
Patient:___________________
Doc:Howlonghasyourbackbeenbothering
Patient:_____________________________
Doc:Doyouhaveanyhistoryofbackproblems
Patient:______________________________
Doc:Areyoutakinganymedicineatthemomen
Patient:______________________________
Doc:OK.Letshavealookatyourback.
E
Makeanapp

Secretary:Whatseemstobetheproblem?
Patient:____________________________
Secretary:Whenwouldyoubeavailabletocomein
Patient:__________________________________
Secretary:Imsorrybutshesbusyonthatday.
Patient:______________________________
Secretary:Wellseeyou.Goodbye.
Of

fice

Officer:WelcometoPhilTropics.Doyouhaveanyquestions?
mployee:Yes,whattimedoIstartworking?
rthetelephoneandperhapssometimes
wegiveyouyouruniform.
ou.Justkeepyourscheduleopen.
E
Officer:Youhavetostartworkat8.00.
Employee:WhatdoIhavetodo?
Officer:Youhavetotypeletters,answe
dosomeerrand.
Employee:DoIhavetowearauniform?
Officer:Notuntil
Employee:DoIhavetoworkovertime?
Officer:Ifnecessarywewouldbeinformingy
Expressions:
Doyouhaveanyquestions?
WhattimedoIstartworking?
oclock. Youhavetostartworkat8:00
WhatdoIhavetodo?
Whataremytasks/responsibilities?
. Youhavetotypeletters
DoIhavetowearauniform?
uniform. Notuntilwegiveyouyour
DoIhavetoworkovertime?
u Ifnecessarywewouldbeinformingyo

Justkeepyourscheduleopen.
Delivery
nkyouforcalling
llo!Idliketoorder
ydontyoutrythe
eef,
it!
hr
:Great.CanIgetthedeliveryaddress,completenameandacontact
MynameisMauriceTodd,pleasedeliverittoourofficeatthe

urpizza
xpressions:
Operator:Tha
PizzaPalacedeliveryservice,
thisisMaryAnn.MayItake
yourorder?
Maurice:He
3platesofpizza,please.Hmmm
whatflavorcouldyou
recommend?
Operator:Wh
specialtyofthehouse,Pizza
PalacesKingsPizza.Ithasb
bacon,freshbellpeppers,
pineapples,5cheesesand
cream.Imsureyoudlove
ee,Illget5platesofKings Maurice:Soundsmouthwatering!Insteadoft
Pizza.
or Operat
number?
Maurice:Sure.
16tfloorSunsetViewTowers,BrightstoneRoad.Mycontactnumberis
09182025577.Howlongwillittakethepizzatobedelivered?
Operator:30minutesMs.Todd.Yourbillis$65.00.
sMaryAnn. Maurice:Wonderful!Illpayupondelivery.Thank
Operator:EnjoyyourKingsPizzaandwelookforwardtotakeyo
ordersagain.

E
ThankyouforcallingPizzaPalacedeliveryservice.
ThisisMaryAnn,mayItakeyourorder?
Idliketoorder3platesofpizza.
? Whatflavorcouldyourecommend
ehouse? Whydontyoutrythespecialtyofth
Imsureyoudloveit
! Soundsmouthwatering
Illget5insteadof3.
address,completenameandacontactnumber? CanIgetthedelivery
Howlongwillittakethepizzatobedelivered?
Illpayupondelivery.
yourpizzaordersagain.

Welookforwardtotake

Meeting
n.

en
n
toattendtonextweek.Ineeda
nd
tomeetyou.
llthedrivertotakeyoutotheMallofAsia.Itsjusta
1oclock?

n:Hello. Je
Peter:Hi,Je
ItsPeter.
Jen:Peter!
Whata
surprise.Its
beenalong
time!What
haveyoube
upto?
Peter:Keeping
busy.Imintow
youdliketojoinmeandpossiblygoforamovieafter.
Jen:Idloveto.Whatdoyouneedtobuy?
now.IvegotsomeshoppingtodoandIwaswonderingif
Peter:Well,Ivegotsomespecialmeetings
specialsuitfortheevent.
Jen:Inthatcase,weshouldcheckoutFashionGallery.Theyarehavingagra
openingsale.Allitemsareoffby20%.
Peter:Greatidea.HowdoIgetthere?
Jen:Ithoughtweregoingtogether?
Peter:Ohyeah,ImeanhowdoIgetthere
Jen:Whereareyounow?
Peter:AtDaysHotel.
Jen:Takethecabandte
fewminuteridefromwhereyouare.
Peter:Howaboutmeetingyouthereat
Jen:Oneoclocksoundsgood.Seeyouthere.
Expressions:
Whatasurprise!
e. Itsbeenalongtim
Keepingbusy.
. Imintownnow
ingtodo. Ivegotsomeshopp
joinme? Iwaswonderingifyoudliketo
Idloveto.
Whatdoyouneedtobuy?
HowdoIgettheretomeetyou?
Takethecab.
minuteridefromwhereyouare. Itsjustafew
Oneoclocksoundsgood.
In i
at:Hello.
.MayIspeaktoPat
king.
hisisSean.How
sy on
hy?
to have
sting.Whattimewouldyouliketomeet?
uldyouliketomeet?
toAlDente?
xpressions:
v tingSomeone

P
Sean:Hello
please?
Pat:Spea
Sean:Hi,Pat.T
areyoudoingthesedays?
Pat:Good.Whatsup?
Sean: Are you bu
Saturdayevening?
Pat:No,Imfree.W
Sean: Would you like
dinnertogether?
Pat:Soundsintere
Sean:Howabout6:00?
Pat:6:00isfine.Wherewo
Sean:WhatifIpickyouupthenwegotogether
Pat:Mypleasure.Seeyouthen.
Sean:Great.Bye.

Areyoubusy?
tohavedinnertogether? Wouldyoulike
Howabouthavingdinnerwithme?
Illtreatyoutodinner.
ketomeet? Whattimewouldyouli
Imfree.
ouupat6. Illpicky
Whatstheoccasion?
us? Wouldyouliketojoin
Caretojoinus?
ethere? Whosgoingtob
aidIcant. IwouldliketobutImafr
Whataboutsomeothertime?
Perhapssomeothertime.

Howmanypeopleareweexpecting?

Invitations&Excuses
ark:Letsgotoamovietogether.
?
g?
outThursdaynextweek?
e?
Mark:BeforetheSunset.
sboring?
ansformer?
?
eeyouthen.
xpressions:

M
Jeanne:Idloveto.Whenshallwego
Mark:HowaboutthisSaturdayevenin
Jeanne:Oh,Iamsorry,Imhavingdinner
withafriend.
Mark:Howab
Jeanne:Thatdbegreat.Whatshallwese
Jeanne:Dontyouthinkit
Mark:Letmesee.HowaboutTheTr
Jeanne:Soundsgood.Sowhattimeshallwemeet
Mark:Seven?
Jeanne:Fine.S

E
Letsgotoamovietogether.
Idloveto.
wego? Whenshall
rdayevening? HowaboutthisSatu
iend. Sorry,Imhavingadinnerwithafr
Whatshallwesee?
boring? Dontyouthinkits

RACTICE
xercise1:Makeaconversation.Choosefromanyofthetopicsbelow:
.Youwanttogotoatheatershowwithyourfriend.
.Someoneasksyoutodinnerbutyoudontwanttogo.Makeexcuses.

Whattimeshallwemeet?

AttheBus:
ich:Excuseme.Isthisseattaken?
meoneusethis
No.Youcantakeit.
goverone
tatall.
xpressions:

M
Simon:Imsorry?
Mich:Imeanwillso
seat?
Simon:
Mich:Wouldyoumindmovin
seatsoIcansittogetherwithmy
companion?
Simon:No,no
Mich:Thankyou.

Isthisseattaken?
isseat? Willsomeoneuseth
Youcantakeit.
movingoveroneseat?

oreExpressions:
Wouldyoumind

WheredoIgetoff?
ville,WinstonRoad. DropmeoffatArch
WheredoItransfer?
rPusan? Isthistherightbusfo
indschedule. Thetrainarrives15minutesbeh
Slowdown,please.
Pulloverher.
? Whatsthefare
Keepthechange.
avetakenthewrongride.

Iprobablymusth

NoParking:
hePoliceofficergaveMr.Johnsonaparking
r:Excuseme,butIthinkyoumissedto
Ifailedtoseethe
r:CanIhaveyournameandyour
JohnJohnsonandmydriverslicensenumberis
ou.
xpressions:

T
ticket.

ffice O
seetheNOPARKINGsign.
Mr.Johnson:Oh,Imsorry.
sign.
Office
driverslicensenumber?
Mr.Johnson:Mynameis
VCGLD054465.
Officer:Thanky

IthinkyoumissedtoseetheNoParkingSign.
Ifailedtoseethesign.
dyourdriverslicensenumber?

CanIhaveyounamean

PRACTICE
xercise1:Startaconversationwithsomebodyinthesubway.Exploreby
cuseme.Isthisseattaken?
meoneusethisseat?
soIcansittogetherwithmycompanion?
xerciseDialogue:
_________________

xercise2:ThepoliceofficergaveMr.Johnsonaparkingticket.Mr.Johnsongot
fficer:Excuseme,butIthinkyoumissedtoseetheNOPARKINGsign.
___

E
replacingtheblankswithsimilarexpression/s.Getcluesfromthesample
provided.

ample S
Mich:Ex
Simon:Imsorry?
Mich:Imeanwillso
Simon:No.Youcantakeit.
Mich:Wouldyoumindmovingoveroneseat
Simon:No,notatall.
Mich:Thankyou.

E
Mich:Excuseme.__
Simon:_____________________________
Mich:______________________________
Simon:_____________________________
Mich:______________________________
Simon:_____________________________
Mich:______________________________

E
angry.Howshouldheanswerthepoliceofficersqueries?Howshouldthepolice
officerreact?Fillintheblankswiththeappropriateexpression/s.

O
Mr.Johnson:______________________________________________
Officer:CanIhaveyournameandyourdriverslicensenumber?
Mr.Johnson:__________________________________________
Officer:__________________________________________________

Shopping

I.
stomer:Excuseme,howmuchis
aboutthis
isis$40.
e
an:Thiscandleholderis
r
mer:Whataboutmakingit$35?
Saleswoman:Hmmmokay,$35.
pedforyou.
usomuchMaam.Comeagain.
xpressions:

Cu
thispictureframe?
Saleswoman:$30.
Customer:Andhow
candleholder?
Saleswoman:Th
Customer:Itseemsalittle
expensive.Canyougivem
discount?
Saleswom
handmadeandmadeofprecious
materials.But,Illletyouhaveitfo
$38.
Custo
Customer:Good,Illtakeit.
Saleswoman:Illhaveitwrap
Customer:Thankyou.
Saleswoman:Thankyo

E
Howmuchisthis?
nsive? Itseemsalittleexpe
Canyougivemediscount?
Illhaveitwrapped,please.

MoreExpressions:
Howdoyouliketopay?

Thatsaripoff!
lped? Areyoubeinghe
Imjustbrowsing.
place. Keepthereceiptinasafe
emallwithme? Doyouwanttotakearidetoth
Wecanstilldosomewindowshopping,cantwe?
Doyouneedeverycolorintherainbow?

.
:Ireallylikethistop.Itsgoingtolookgoodonyou.
kthin.Itwillbeworththedollarsyoull
Illgiveitatry.

Expressions:

II
Bev
Weng:Ibetitsquiteexpensive.
Bev:Butitsgoingtomakeyouloo
spend.
Weng:Alright.

Ilikethistop.
kgoodonyou. Itsgoingtoloo
Ibetitsquiteexpensive.
kthin. Itsgoingtomakeyouloo
spend. Itwillbeworththedollarsyoull

Illgiveitatry.

III.
t:MayIhelp
mer:Yes,Im
ant:Whatcolor
ue.

all.

.
tryit
dant:Ofcourse.
Thefittingroomsoverthere.
tight.Haveyougotabiggersize?
pressions:

Attendan
you?
Custo
lookingforaparty
dress.
Attend
wouldyoulike?
Customer:Skybl
Attendant:Andwhat
sizeareyou?
Customer:Sm
Attendant:How
aboutthisone?
Customer:What
materialisit?
Attendant:Silk
Customer:CanI
on?
Atten
Customer:[triesthedress]Itslittle
Attendant:Imafraiditstheonlysizeavailableofitskind.
Customer:Findmeanotheronethen.

Ex
Imlookingforapartydress.
Whatcolorwouldyoulike?
Whatsizeareyou?
Whatmaterialisit?
CanItryiton?
iggersize? Haveyougotab
Itsalittletight.
onlysizeavailableofitskind. Imafraiditsthe

Findmeanotherone.

IV.
DarlenegoestoPlain&Printstobuyherselfanelegantblouse.

Clerk:Goodday!HowmayIassistyou?
Darlene:Oh!Imlookingforanelegantandlacyblouse.
Clerk:Ihavetheblouseyouarelookingfor.HerearetheblousesthatIwas
braggingabout.
Darlene:Wow!Thisoneislovely!CanItryiton?
Clerk:Sure,thefittingroomisoverthere!
Darlene:Thanks

(Darlenetriedtheblouseon)

Darlene:Thisblouselooksgoodonme,butdoyouhaveamediumsizeofthis
design?AndIbet,bluelooksbestonme.
Clerk:Justonemoment,Idgetitforyou.
Darlene:Thankyousomuch

Expressions:
HowmayIassistyou?
Imlookingforanelegantandlacyblouse.
Ihavetheblouseyouarelookingfor.
HerearetheblousesthatIwasbraggingabout.
Thisislovely.
Bluelooksbestonme

V.
Clerk:MayIhelpyou?
Karen:Yes.Doyouhavetheseshoesin
sizeseven?
Clerk:Imnotsure.Ifyoucantfind
themontherack,theymaybetheyre
outofstock.Butletmelookinthe
stockroom.
Karen:Thanks.Idliketotryonapairif
youhavethem.
Clerk:Illberightback.

Expressions:

Doyouhavetheseshoesinseven?
Ifyoucantfindthemontherack,theymaybetheyreoutofstock.
Letmelookinthestockroom.
Idliketotryonapairifyouhavethem.
Illberightback.

VI.
Salesperson:Goodafternoon,howcanIhelpyou?
Customer:Imlookingforasofa.
Salesperson:OurSofiaSpecialEditionbySofthingsisonaspecialofferthis
month.
Customer:Howmuchisit?
Salesperson:Only$700dollars.Thepriceusedtobe20%higher.
Customer:Itsstillalittleexpensive.Doyouhaveacheaperone?
Salesperson:YoumaytakeinterestinMartina.ItsalsobySofthings.Thisones
only$580.
Customer:Illtakeit.Doyoutakecreditcards?
Salesperson:Yeswedo.

Expressions:

Imlookingforasofa.
Itisonaspecialoffer.
Thepriceusedtobe20%higher.
Itsalittleexpensive.
Doyouhaveacheaperone?
Youmaytakeinterestinit.

PRACTICE

Exercise1:HelpAndreapicktheperfectclothesfortheparty.Fillintheblanks
withtheappropriateexpression/s.

Clerk:HowmayIassistyou?
Andrea:Imlookingfora____________________________________________.
Clerk:Oh!Our_____________________________areoverhere,pleasefollowme.
Andrea:Wow!These_________________________arelovely,especiallythisone!
Clerk:Youcantryiton.
Andrea:(Aftertryingiton).Ilook______________________inthisbutits
too_______________forme.Doyouhavea__________________________?
Clerk:Howaboutthisone?
Andrea:_____________________________________.Thankyou.

Exercise2:Pronunciation.

Listentotheteacherandrepeat.

frame handmade wrapped

elegant edition fabulous

perfect lovely expensive

design fittingroom silk

Exercise3:Angelawantstobuyherselfanewpairoffootwear.HelpAngelain
pickingupthemostfashionablefootwear.

Clerk:HowmayIbeofassistancetoyou?
Angela:Doyouhavethese__________________________insize
___________________?
Clerk:Yes,wedo.
Angela:Idliketotryonapair.
Clerk:Sure,Illberightbacktogetitforyou.
Angela:Thanks.

(Theclerkisbackwiththe______________________andAngelatriesthemon.)

Angela:Wow!These_________________________look_____________________.

Exercise4:Pronunciation:

Listenandrepeat.

clerk footwear sandals

shoes rubbershoes boots

assistance highheels slippers

sofa offer dollars

Movingin
Jasmin:MynameisJasminFrey,Ineed
anapartmentforfourpeople.
Landlady:ImMrs.Smith,theownerof
thisbuildingandIve
gottheapartmentyouneed.
Jasmin:Fantastic!
Landlady:Pleasefollowme.
Jasmin:Thankyou.Mrs.Smith,Iwanta
fullyfurnishedapartment.
Landlady:Isee.Yes,Ivegotaperfectunitinmindjustforyouandyour
companions.
Jasmin:Whataretheamenities?
Landlady:Ithas4singlebeds,adiningtablewith4chairs,kitchenthatisfully
equippedwithappliancesandutensils.ItsalsoprovidedwithTV&cableanda
localtelephoneline.Theshowerroomhasabathtub.Wedothecleaning
maintenancetwiceamonth.(TheLandladyopeningthedoor)
Landlady:Hereweare...
Jasmin:Wow!Thisapartmentisjustperfect!Howmuchistherentper
month?
Landlady:Therentisreasonable...$650permonth.
Jasmin:Thatsagoodprice.Doweneedtogivedownpayment?
Landlady:Onemonthdownpaymentandonemonthadvancepayment.
Jasmin:Yup,Iunderstand.Illtakeit.Doyouacceptcheckpayment?
Landlady:Finewithme.Whenareyoumovingin?
Jasmin:WednesdaybutIllbeleavingyouthechecktoday.
Landlady:Great.Enjoyyourstay!

Expressions:
Ineedanapartmentforfour.
Ivegottheapartmentyouneed.
Iwantafullyfurnishedapartment.
Ivegotaperfectunitinmindjustforyou.
Whataretheamenities?
Wedothecleaningmaintenancetwiceamonth.
Thisapartmentisjustperfect!
Howmuchistherentpermonth?
Therentisreasonable.
Thatsagoodprice.
Doweneedtogivedownpayment?
Doyouacceptcheckpayment?
Whenareyoumovingin?

Holiday

Toni:Whereshallwegoforourholidaythisyear,Luis?
Luis:HowaboutOceanPark?Itscheap,andgoodweatherisguaranteed.
Toni:Idratherdosomethingmoreexcitingthisyear.
Luis:Ipreferlyingonabeachtoparaglidingorcanoeing.
Toni:Butwedothateveryyear.Idprefertodosomethingdifferentthistime.Id
rathernotgoanywheresocrowded.
Luis:Well,youhaveapoint.Idprefersomewherealittlequietertoo.

Expressions:
Whereshallwegoforourholidaythisyear?
HowaboutOceanPark?
HowwouldyoulikeOceanPark?
Goodweatherisguaranteed.
Idratherdosomethingmoreexcitingthisyear
Idprefertodosomethingdifferentthistime.
Ipreferlyingonabeachtoparaglidingorcanoeing.
Idprefersomewherequieter.
Idrathernotgoanywheresocrowded.
Wedothateveryyear.
Youhaveapoint.

TicketReservation

Agent:WelcometoKoreanAir.HowmayIhelpyou?
Traveler:IneedatickettoParis,France.
Agent:WehavethreeflightstoParisweekly:Tuesday,ThursdayandSaturday.
TheflightsonTuesdaysaredirectwhiletheonesonThursdaysandSaturdays
havestopover.Whatflightwouldyouchoose?
Traveler:Iwouldpreferaweekend.
Agent:Willthisberoundtriporoneway?
Traveler:Illtakeoneway.
Agent:Howwouldyouliketofly?Economy,BusinessorFirstClass?
Traveler:Economy,please.
Agent:Willanyonebetravelingwithyou?
Traveler:No.Imtravelingalone.
Agent:OK,Illhavetheavailability&pricechecked.Kindlywait.

Expressions:
WehavethreeflightstoParisweekly.
Whatflightwouldyouchoose?
Iwouldpreferweekend.
Areyoutravelingalone?
Willthisbeonewayorroundtrip?
Whenwouldyouliketodepart?
Whenwouldyouliketoreturn?
Doyoumindastopover?Orwouldyoupreferdirect?
Wouldyouprefereconomy,business,orfirstclass?

Anne:Goodmorning.My
nameisAnneCollins,Iwant
togetanairlinetickettoNew
YorkonDecember16.
BookingAgent:Idbegladto
assistyouwiththat.Ms.
Collins,couldyoupleasespell
yournameforme?
Anne:MynameisAnne.A
asinapple.NasinNancy
anotherNasinNancyandE
asinecho.Mylastnameis
Collins.CasinCharlie.Oas
inOmegaLasinLima
anotherLasinLima,Iasin
Indigo,NasinNancyandS
asinSally.Didyougetit?
BookingAgent:Thankyouforthatinformation,Ms.Collins.Howaboutyour
addressandyourage?
Anne:Iliveatapartment143BMappleRoad,WestCoastVirginia.Im26years
old.Aretheremorepersonalinformationyouwouldliketoaskme?
BookingAgent:Yes,Ms.Collins.CanIhaveyourmobilenumberoranyother
contactnumbers?
Anne:Sure.Mymobilenumberis09104269915andmyhomenumberis033
3344412.
BookingAgent:Thankyou.Ms.Collins,Ivecheckedthetimetableandthere
aretwoflightsforNewYork.Oneisat1100andtheotherisaredeyeflightat
21:30.Whichonedoyouprefer?
Anne:IfItaketheredeyeflight,wouldIgetadiscount?
BookingAgent:Certainly!Youllgetahundreddollardiscount.
Anne:Thatsgreat!Illtaketheredeyeflight.
BookingAgent:YourFlightNumberisPR218.Enjoyyourflightandhopeyoud
flywithusagain!
Anne:Surely!Thankyou!

Expressions:

IwanttogetanAirlinetickettoNewYork.
Idbegladtoassistyou.
Couldyoupleasespellyournameforme?
Howaboutyouraddressandyourage?
Aretheremorepersonalinformationyouwouldliketoaskme?
CanIhaveyourmobilenumberoranyothercontactnumbers?
Whichonedoyouprefer?
WouldIgetadiscount?
Enjoyyourflight.
Hopeyoudflyagainwithus.
Thanksfortheinformation.

Airport

CustomOfficer:Welcometothe
Philippines.MayIseeyourpassport
please?
Student:Sure.Hereitis.
CustomOfficer:Whereareyou
comingfrom?
Student:ImcomingfromSeoul,
Korea.
CustomOfficer:Whatisthepurpose
ofyourvisit?
Student:ImhereforEnglishstudy.
CustomOfficer:Howlongareyou
planningtostay?
Student:Illbestayingforthreemonths
CustomOfficer:Wherewillyoubestaying?
Student:IllbestayingatFourSeasonsHotel
CustomOfficer:HaveyoueverbeentothePhilippinesbefore?
Student:No,thisismyfirsttime.
CustomOfficer:Doyouhaveanythingtodeclare?
Student:No,nothing.
CustomOfficer:EnjoyyourPhilippinestay!
Student:Thankyou.

Expressions:

MayIseeyourpassportplease?
Whereareyoucomingfrom?
ImcomingfromSeoul.
Whatisthepurposeofyourvisit?
ImheretostudyEnglish.
ImhereforEnglishstudy
Howlongareyouplanningtostay?
Illbestayingforthreemonths.
Wherewillyoubestaying?
IllbestayingatFourSeasonsHotel.
HaveyoueverbeentothePhilippinesbefore?
Thisismyfirsttime.
Doyouhaveanythingtodeclare?
Enjoyyourstay!

PRACTICE

EXERCISE1:
Makeaconversation.Choosefromanyofthetopicsbelow:

a.Youandyourfriendsaredecidingwhichmovietosee.

b.Youandyourpartnerwanttobuyanewhouse.

EXERCISE2:
You just arrived in the Philippines from your country of origin. Answer the
CustomOfficerbyfillingintheblanks.

CustomOfficer:WelcometothePhilippines.MayIseeyourpassportplease?
Passenger:_____________
CustomOfficer:Whereareyoucomingfrom?
Passenger:_____________________________
CustomOfficer:Whatisthepurposeofyourvisit?
Passenger:_____________________________
CustomOfficer:Howlongareyouplanningtostay?
Passenger:_____________________________
CustomOfficer:Wherewillyoubestaying?
Passenger:____________________________
CustomOfficer:HaveyoueverbeentothePhilippinesbefore?
Passenger:____________________________
CustomOfficer:Doyouhaveanythingtodeclare?
Passenger:____________________________
CustomOfficer:EnjoyyourPhilippinestay!
Passenger:____________________________

Restaurant

Plan

Dian:Hello.
Kim:Hi,Dian.Its
Kim.
Dian:Hi,Kim.
Whatsup?
Kim:Well,Iam
wonderingif
youdliketogo
forabite?
Dian:Sure.What
doyouhavein
mind?
Kim:Iminthe
moodfor
Italianifits
okaywithyou.
Dian:Iwouldntmind.Iknowareallygoodplacedowntown.
Kim:Whatsthenameofit?
Dian:Afriques.Theyhavethebestpasta&pizzaintown.
Kim:Iheardaboutit.Wheresitlocated?
Dian:ItsonGeneralHughesSt.,frontingSagradoCollege.
Kim:IthinkIcanfindthat.
Dian:Whattimedoyouwantmeet?
Kim:Whydontwemeetatsevenoclock?
Dian:Sevenoclockitisthen.Seeyouthere.

Expressions:
Wouldyouliketogoforabite?
Whatdoyouhaveinmind?
IminthemoodforItalian.
Iknowagoodplacedowntown.
Theyhavethebestpizzaintown.

ExpressionsforGivingdirections:
ItsonGen.
HughesStreet
Itson3rd
Avenue
Itsonthe
cornerof2
nd
and
1
st
Street.
NexttoSagrado
College
acrossfromthe
park
betweenthe
libraryandthe
NationalPark
Order
I.
Waiter:GoodafternoonSir.
Customer:Goodafternoon.CanIseethe
menu,please?
Waiter:Certainly,hereyouare.
Customer:Thankyou.Whatstodaysspecial?
Waiter:GrilledCedarPlankedSalmon
Customer:Hmmmthatsoundsdelicious.
Illhavethat.
Waiter:Wouldyoulikesomethingtodrink?
Customer:Yes,Idlikeicedteaplease.

(Waiterreturningwiththefood)

Waiter:Hereyouare.Enjoyyourmeal!
Customer:Thankyou.

II.
Waiter:Whatwillyouhave,Maam,Sir?
Mrs.Park:Letushaveabowlofcrab&cornsoup,please.
Mr.Park:Doyouhaveanythingspecialtoday?
Waiter:Yes,sweet&sourfishstrips.
Mr.Park:Wellhaveit.
Waiter:Anythingfordessert?
Mrs.Park:Welltakefruitsaladandtarodelight,oneservingeach.
Waiter:Yourorderwillbeservedimmediately.Enjoyyourmeal!

Expressions:
CanIseethemenu,please?
Certainly.
Whatstodaysspecial?
Thatsoundsdelicious.
Wouldyoulikesomethingtodrink?
Whatwillyouhave?
Anythingfordessert?
Yourorderwillbeservedimmediately.

III.
Waitress:HiwelcometoMountainViewRestaurant.
Andrew:Atablefor2peopleplease.
Waitress:Wouldyoulikeasmokingoranonsmokingarea?
Pat:Thesmokingarea,please
Waitress:Verywell,pleasefollowme.

(Thetwowereseated)
Waitress:Areyoureadytoorder?
Pat:Yeah,Idlikeanorderofyour
tenderloinsteak,mediumrare,anda
sideofstirfriedvegetables,please.
Waitress:Sure,Idbegladtogetthatfor
you.Whatdoyouwanttohavefor
dessert?
Pat:Whatdoyousuggest?
Waitress:Irecommendourchocolateicecream,toppedwithFrenchwhipped
cream.
Pat:Alright.Illhaveonehelpingofthataswell.Illalsohavestrawberryjuice.
Waitress:OK.Howaboutyou,sir?WhatcanIgetyou?
Andrew:HmmmIdhavesomemashedpotatoesandanorderofyouspicy
chickenstrips.
Waitress:Whatdoyouwantmetogetyoufordessert?
Andrew:NothanksbutIdhaveahelpingofyouronionsoupandaglassof
waterplease.
Waitress:Isthatall?
AndrewandPat:(nods)Yes,thatwouldbeall.
Pat:Andrew,mindifIsmoke?
Andrew:Notatall.

Expressions:
Areyoureadytoorder?
Idbegladtogetthatforyou.
Whatdoyouwanttohavefordessert?
Whatdoyousuggest?
Irecommendourchocolatecream.
Ihaveonehelpingofthataswell.
Isthatall?
Thatwouldbeall.

IV
Waitress:Goodday!Areyoureadyto
order?
Jessie:Yes,IdlovetoorderFried
ShrimpBallsforappetizer.
Waitress:Goodchoice!WhatcanIget
youforthemaincourse?
Jessie:Hmmmactually,Idontknow
whattoorder,couldyousuggest?
Waitress:Sure!Isuggestyoutryour
BarbecuedShrimpandChicken.Im
sureyoudloveit.
Jessie:Soundsdelicious!
Waitress:Andwhatdoyouwantto
havefordessert?
Jessie:HowaboutsomeBlueberry
CheeseCake?
Waitress:Great.Andwhatdoyouwanttodrink?
Jessie:IdlovetohavesomeStrawberryShake.
Waitress:Fantasticchoice!Wouldthatbeall?
Jessie:Yes.Thankyou.

Expressions:
IdlovetoorderFriedShrimpBalls.
Goodchoice!
WhatcanIgetyouforthemaincourse?
Idontknowwhattoorder?
Couldyousuggest?
Whatdoyouwanttodrink?
Fantasticchoice!
Wouldthatbeall?

PRACTICE

EXERCISE1:
Giveanalternativeexpressionfortheunderlinedphrases/sentences.

1. Isuggestyoutryourvegetablesalad.
2. Thatsoundsdelicious!
3. Thatsagreatchoice!
4. Actually,Idontknowwhattoorder.
5. IsitokayifIsmoke?
6. Anythingfordessert?
7. Wouldyouliketogoforabite?
8. IminthemoodforItalian.
9. Whatdoyouhaveinmind?
10. Irecommendourchocolatecream.

EXERCISE2:
Fromtheconversationbelow,thestudenthastofillintheblanksofdialogues1
&2,playingthealternaterolesofthecustomerandwaiterrespectively.
Waiter:Goodevening
Customer:Atablefortwoplease.
Waiter:Certainly.Justhere,sir.
Customer:Couldwesitbythewindow?
Waiter:Imsorry.Thewindowtablesareallreserved.

Waiter:Areyoureadytoorder,sir?
Customer:Yes.Illhavetomatosoupforstartersandmywifewouldlikeprawncocktail.
Waiter:Onetomatosoupandoneprawncocktail.Whatwouldyoulikeformaincourse?
Customer:Illhavetheplaiceandmywifewouldliketheshepherdspie.
Waiter:Imafraidtheplaiceisoff.
Customer:Ohdear.Whatdoyourecommend?
Waiter:Thesteakpieisverygood.
Customer:OKIllhavethat.
Waiter:Wouldyoulikeanythingtodrink?
Customer:Yes,abottleofredwineplease.

Dialogue1

Waiter:Goodevening.
Customer:__________________
Waiter:Certainly.Justhere,sir.
Customer:____________________
Waiter:Imsorry.The__________tablesareallreserved.

Waiter:Areyoureadytoorder,sir?
Customer:Yes.__________________________________
Waiter:_________________________________Whatwouldyoulikeformaincourse?
Customer:_____________________________________
Waiter:Imafraidthe___________isoff.
Customer:____________________________
Waiter:Thesteakpieisverygood.
Customer:____________________________
Waiter:Wouldyoulikeanythingtodrink?
Customer:___________________________

Dialogue2

Waiter:_______________
Customer:Atablefortwoplease.
Waiter:____________________
Customer:Couldwesitbythewindow?
Waiter:_______________________

Waiter:_________________________
Customer:Yes.Illhavetomatosoupforstartersandmywifewouldlikeprawncocktail.
Waiter:______________________________________________________
Customer:Illhavetheplaiceandmywifewouldliketheshepherdspie.
Waiter:__________________________________
Customer:Ohdear.Whatdoyourecommend?
Waiter:__________________________________
Customer:OKIllhavethat.
Waiter:__________________________________
Customer:Yes,abottleofredwineplease.

GettingtheBill

Aftereatingtheirmeal,Patand
Andrewwanttogetthebill.Andrew
raiseshishandandawaitress
approached.

Waitress:Yes,sir,whatcanIgetyou?
Andrew:Idliketotakeourbill,
please.
Waitress:Idbegladtogetitforyou,
sir.

(Thewaitressgetsbackwiththebill)

Andrew:Its$123.50.Okay.
Pat:Idgetit..
Andrew:Oh,thankyou.Dontworrytonightsdinnerisonme.
Pat:Hereyougo,its$130.00keepthechange.
Waitress:Thankyousomuch.Haveagreatday!

Expressions:
WhatcanIgetyou?
Idliketogetourbill,please.
Idbegladtogetitforyou,sir.
Tonightsdinnerisonme.
Keepthechange.

PRACTICE

Exercise1:Explaintheexpressionsbelow.

1.WhatcanIgetyou?
2.Dinnerisonme.
3.Thebillis$123.50?Idgetit.
4.Keepthechange
5.Idliketotakeourbill

Exercise2:Derekisattherestaurantandhewantedtotakehisbill.Fillinthe
blankswiththeappropriateexpression/s.

Derek:__________________________________,Idliketotakethebill.
Cashier:Howwouldyouliketopayforyourbill,Sir,byCreditCardorin
Cash?
Derek:___________________________________________________________.
Cashier:Heresyourbill.
Derek:Thankyou.
Cashier:Yourbillis$105.75.
Derek:____________________________________________________________.
Cashier:Thanksforthetip!Comeagain!

Telephone
Makingcalls/leavingandtakingmessages.

Operator:Goodafternoon,SouthWingsmayI
helpyou?
Dr.Benson:Local111please.
Operator:Imputtingyouthrough.
Secretary:Purchasing,DaneSteelspeaking.
Dr.Benson:CouldIspeaktoMelindaSmith
please?
Secretary:Imsorry,sheshavingameetingat
themoment.Wouldyouliketoleavea
message?
Dr.Benson:Yes,kindlytellhertocallDr.
Benson.Itsveryimportant.
Secretary:Wouldyouwishtoleaveyour
number,Sir?
Dr.Benson:Shehasmynumber,thankyou!
Secretary:OK,Illseeshegetsyourmessage.Yourewelcome!

Expressions:

Local111,please.
Imputtingyouthrough.
CouldIspeaktoMelindaSmith,please?
Wouldyouliketoleaveamessage?
Wouldyouwishtoleaveyournumber?
Illseeshegetsyourmessage.

MoreExpressions:

Hello,mayIspeaktoLeiplease?
Whosontheline?
Whoscalling,please?
Thenumberisoutofservice.
Couldyouholdforamoment,please?
Ikeptgettingabusysignal.
Ourconnectionisverybad.
Youresodifficulttogetthroughto!
Isyourphoneoutoforder?
Mytelephonewasdisconnected.
Theresnodialtone.
Thelineisbusy.
Youhavethewrongnumber.
Youvecalledthewrongnumber.
Weseemtohaveabadconnectiononthisphone.
Thelinewascutoff.
ImgladIfinallygotaholdofyou.
Wouldyoucaretoleaveamessage?
Illgetbacktoyou.
Hesouttolunch?Wouldyouliketoleaveamessage?
Letmegetbacktoyouinafewminutes.
Iveputhimonhold.
Illputyouthrough.
Letmetransferyourcall.
Imhangingupnow.
Ivebeencallingyouallday.

TelephoneService:
Idliketomakealongdistancecall.
Idliketomakeacollectcall.
Idliketogettelephoneservice.
Idliketohaveaphoneinstalled.
Idliketohavemyphonedisconnected.

Other:
Dontbeataboutthebush

Disconnection

CustomerService:PLDTPhoneline
Company.MayIhelpyou?
Mary:Idliketohavemyphone
disconnected.
CustomerService:MayIaskwhy?
Mary:Well,Iwasofferedanewjobina
differentCity,well,theU.S.
Ihavetomoveout.
CustomerService:Congratulations!
Mary:Thanks.
CustomerService:Allright.MayIhave
yourphonenumber,please?
Mary:Sure.Myphonenumberis02785
8759.
CustomerService:Andthenameonthe
account,please?
Mary:MynameisMarySwartz.
CustomerService:Forsecuritypurposes,Ms.Swartz,mayIhaveyour
dateofbirth,please?
Mary:ItsOctober2,1981.
CustomerService:Thankyou.Now,whenwouldyoulikeittobe
disconnected?
Mary:Tomorrowby5:00PM.
CustomerService:Sure.Thetelephonewillbedisconnectedat5:00PM
tomorrow
Mary:Thanksalot!Haveagreatday!

Expressions:
Idliketohavemyphonedisconnected.
MayIaskyouwhy?
Iwasofferedanewjob.
Ihavetomoveout.
MayIhaveyourphonenumber,please?
MayIhavethenameontheaccount,please?
Whenwouldyoulikeittobedisconnected?

Practice

Exercise1:RomeoiscallingfromJacksonsSteel.HeislookingforGaleYoung,
yourofficepurchasingofficer.Youreceivedthecall.AssumethatGaleisnt
around.HowareyousupposedtoanswerRomeo.
Caller:Hello?CanItalktoGaleYongplease?
Receiver:_________________________________
Caller:Well,thisisRomeofromJacksonsSteel.Wearesupposedtodelivera
cabinetthismorning.
Receiver:____________________________________
Caller:Great.Iwouldappreciateit.
Receiver:_____________________________________
Caller:Thatsaboutit.Thanks!

Exercise2:Clarissewillbemovingtoadifferentcityandshewantsher
telephonelinetobedisconnected.HelpClarisseinhavingitdisconnected.

CustomerService:Thankyouforcalling___________________.Thisis
______________,howmayIhelpyou?

Clarisse:Mynameis_____________________________andIwouldliketohave
myphonedisconnectedbecause__________________________________________.

CustomerService:Idbegladtohelpyouwiththat.

AttheHotel

HotelInquiry

I.
FrontDesk:WelcometotheHeavenHotel.HowmayIhelpyou?
Traveler:Idlikearoomplease.
FrontDesk:Wouldyoulikesingleordouble?
Traveler:Aroomforone,please.
FrontDesk:MayIhaveyourname,please?
Traveler:TedGardner.
FrontDesk:Howmanynightswouldyouliketostay?
Traveler:Makeittwonights.
FrontDesk:Howwillyoubepaying?
Traveler:IsMastercardOK?
FrontDesk:Thatllbefine.Wouldyoulikeawakeupcall?
Traveler:Yes,Idlikeawakeupcallfor7:00.
Frontdesk:Gotit.Heresyourkey,Sir.Youtakeroom55onthe2ndfloor.Enjoy
yourstay!

Expressions:
HowmayIhelpyou?
Idlikearoomplease.
Wouldyoulikesingleordouble?
Aroomforone,please.
MayIhaveyourname,please?
Howmanynightswouldyouliketostay?
Howwillyoubepaying?
Wouldyoulikeawakeupcall?
Heresyourkey.
Enjoyyourstay.

II.
Clerk:SunsetHotel.Frontdesk.HowmayIhelpyou?
Janis:Yes,Iwaswonderingifyouhaveanyroomsavailableforthenight?
Clerk:Howmanypeopleareinyourparty?
Janis:JustmysisterandI.
Clerk:OhIsee.Allwehaveleftisonetwobedsuite.
Janis:Whatamenitiesdoyouhave?
Clerk:Wearefivestarsir.Wehaveanindoor/outdoorpoolandsauna,games
room,maidservice,Italianrestaurant,andgiftshop.
Janis:Howmuchisitforonenight?
Clerk:Its$200.00sir.
Janis:Oh,Ok.Thankyouverymuch.
MakingaHotelReservation/Booking

I.
Frontdesk:Goodevening.HowmayIhelpyou?
Guest:Haveyougotavailablerooms?
FrontDesk:Yes.Single,doubleortwin?
Guest:Single,please.
FrontDesk:Wouldyoulikearegularroomorasuite?
Guest:Aregularroomwilldo.
FrontDesk:Room7.Thatllbe$40,includingbreakfast.Howlongwillyoube
staying?
Guest:Justacoupleofnights.Whattimeisbreakfast?
FrontDesk:Breakfastisfrom6to9.
Guest:Thanks.

Expressions:
Haveyougotavailablerooms?
Wouldyoulikearegularroomorasuite?
Aregularroomwilldo.
Howlongwillyoubestaying?
Acoupleofnight.

II.
Receptionist:NotreDameHotel,mynameisPaul.MayIhelpyou?
Sandra:Goodday!Iwaswondering,istherearoomwithtwobedsavailable
tonight?
Receptionist:Iassumeitsfortwopeople,right?
Sandra:Yeah,meandmyfriend.
Receptionist:Yes,theresoneroomavailable.
Sandra:Whatamenitiesdoyouhave?
Receptionist:Wehaveanoutdoorpool,roomservice,ItalianandJapanese
restaurants.
Sandra:Thatsoundsgreat!Howmuchisitforonenight?
Receptionist:Its$120.00,Maam.
Sandra:Soundsgreat.Pleasebookusin.MynameisSandraScott.
Receptionist:Howdoyouspellit?Andwhattimeareyoucheckingintonight?
Sandra:ItsSandraScottandwerecheckinginat6P.M.
Receptionist:CanIgetyourcreditcardnumberanditsexpirydatesoIcanhold
theroomforyou?
ReceptionistSureits5454040949504anditexpiresonthe13
th
of
December.Thanks.

III.
Receptionist:Goodafternoon,RitzHotel.HowmayIhelpyou?
Mrs.Cruz:Yes.Idliketobookaroom,please.
Receptionist:Certainly.Whenfor,maam?
Mrs.Cruz:May25th.
Receptionist:Howlongwillyoubestaying?
Mrs.Cruz:Justfortwonights.
Receptionist:Whatkindofroomwouldyoulike,maam?
Mrs.Cruz:AdoubleroomwithabathandIdappreciateitifyoucouldgiveme
aroomwithaviewoverthesea.
Receptionist:Certainly,maam.Illjustcheckifwehaveanavailable
Yes,wehavearoomonthe4thfloorwithasplendidview.
Mrs.Cruz:Fine.Howmuchisthechargepernight?
Receptionist:
Its250dollarsmaam.
Mrs.Cruz:Thatsfine.
Receptionist:Whosthebookingfor,please?
Mrs.Cruz:Mr.andMrs.Cruz,thatsCRUZ.
Receptionist:Okay,letmemakesureIgotthat:Mr.andMrs.Cruz.Doublewith
bathforMay25
th
and26th.Isthatcorrect?
Mrs.Cruz:Yesitis.Thankyou.
Receptionist:Letmegiveyouyourconfirmationnumber.Its356987.Illrepeat
that356987.ThankyouforchoosingRitzHotelandhaveaniceday.Goodbye.
Mrs.Cruz:ThankyoutooandGoodbye.

Expressions:
Whatamenitiesdoyouhave?
Howmuchisitforonenight?
Howmuchisthechargepernight?
Whattimeareyoucheckingintonight?
Idliketobookaroom,please.
Whosthebookingfor,please?
Illbegladtoreservearoomfortwoforyou.
ThankyouforchoosingRitzHotel.

Practice

Exercise1:Fillintheblankswiththecorrectexpression/sandhelpGabrielle
makeareservationoverthephone.

FrontDesk:ThankyouforcallingTheRoyalPalaceHotel,thisisAmy.How
mayIassistyou?
Gabrielle:Hi.Thisis____________.Ineed____________.
FrontDesk:Sure.Wehaveaperfectroomforyou.
Gabrieele:Great!Wellcheckinat________________.
FrontDesk:Illbegladtoreservearoomfortwoforyou.MayIpleasehave
yourcompletenameandyourcontactnumber,Maam?
Ms.Chu:__________________________________
FrontDesk:Couldyoupleasespellyournameforme?
Ms.Chu:_______________________________________
FrontDesk:___________,mayIpleasehaveyourcreditcardnumberformeto
completeyourreservation?
MsChu:Sure,its______________________________.
FrontDesk:Thankyou.Ireservedadoubleroomjustforyou.
Ms.Chu:________________________________
FrontDesk:Haveagreatday!

Exercise2:Tellaboutthemostmemorablevacationyouhad.Makeastory
aboutyourhotelstay.

Bank

Deposit

BankTeller:GoodMorning.HowmayI
helpyou?
Customer:Hi.Idliketodepositthismoney
intomyaccount.
BankTeller:Kindlyfilloutthedeposit
form.
Customer:Itsdone.Hereyouare.
BankTeller:Ireceive$1,000.Kindlywait
forthereceipt.Hereitis.Willtherebe
anythingelseMaam?
Customer:No,thatsall,thankyou.
BankTeller:Haveaniceday.
Customer:Youtoo.

Expressions:
Idliketodepositthismoneyintomyaccount.
Kindlyfilloutthedepositform.
Itsdone.
Kindlywaitforthereceipt.
Willtherebeanythingelse?

Openinganaccount

BankOfficer:GoodmorningMaam,canI
helpyou?
Client:Yes,Idliketoopenasavings
account.
BankOfficer:CertainlyMaam.Wouldyou
likeaPlatinumoraDiamondaccount?
Client:Whatsthedifference?
BankOfficer:YoucanopenaPlatinum
accountwithjust$100.Theaccountcomes
withanATMcardsoyoucanwithdraw
yourmoneyatanytime.Theinterestrateis4%.FortheDiamondaccountyou
needaminimumof$300,andyouhavetogive10daysnoticetowithdraw
money.Theinterestrateis7%.
Client:IllgofortheDiamondaccount.
BankOfficer:Howmuchwouldyouliketodeposit?
Client:$700.Howabouttherequirements?
BankOfficer:Kindlysubmittworecent2x2pictures,2valididentificationcards
andanyproofofbilling.Youmaychoosefromtelephonebill,electricbill
orcreditcardstatementifyouhave.
Client:Illsecureallthedocumentsandhopefullycomebacktomorrow.
BankOfficer:WewouldbegladtohaveyoubackMaam.Thankyou!

Expressions:
Idliketoopenasavingsaccount.
Certainly.
WouldyoulikeaPlatinumorGold?
WhatsthedifferencebetweenPlatinumandGold?.
TheaccountcomeswithanATMcard.
Theinterestrateis4%.
IllgofortheDiamondaccount.
Howwouldyouliketodeposit?
Howabouttherequirements?
Kindlysubmitthefollowingrequirements:
Illsecureallthedocuments.
Wewouldbegladtohaveyouback.

Applyingforamortgage
BankOfficer:Goodafternoon.ImMr.Bob
Andrews,themanager.HowcanIhelpyou?
Mr.Bob:Wewouldliketoapplyforamortgage.
BankOfficer:Haveyoufoundaproperty
youreinterestedin?
Mr.Bob:Yeswehave.
BankOfficer:Howmuchwouldyouliketo
borrow?
Mr.Bob:Well,thepropertyis$50,000butwe
haveadepositof$30,000
BankOfficer:Soyouneeda$20,000loan.Do
youhaveanaccountwiththisbank?
Mr.Bob:Yes,myhusband&Ihaveajoint
account.
BankOfficer:Howmuchdoyoubothearn?
Mr.Bob:Webothearnapproximately$120,000
annually.
BankOfficer:Thatsfine.Nowwouldyouliketocompletethisform?

Expressions:
Wewouldliketoapplyforamortgage?
Haveyoufoundapropertyyoureinterestedin?
Howmuchdoyouliketoborrow?
Doyouhaveanaccountwithus?
Wehaveajointaccount.
Webothearnapproximately$120,000annually.
Wouldyouliketocompletethisform?

Practice

Exercise1:Makeaconversation.Choosefromanyofthetopicsbelow:

a.Youwanttoopenacurrent(check)account.

b.Youwanttoapplyforaloancar.

Complaining

AfaultyTV

A:Goodafternoon,anythingIcandoforyou,sir?
B:Imheretocomplain.Iboughtthistelevisionhereabouttwomonthsago,but
thesoundandthepicturequalityareterrible.Thepictureisalwaysflickering,
plustheresanannoyinghissingsoundinthebackground.
A:Doyouhaveanoutsideantenna?
B:Yes,Ihave.
A:Haveyoutriedadjustingtheantenna,sir?
B:Severaltimes.
A:Hmmmmm.Illgetourtechnicianstohavealookatit.
B:No,thanks!Afriendofmineboughtthesamemodelhereandhadexactlythe
sameproblems.Iwantarefund.
A:Imafraidwecanonlyexchangebutnotgiverefunds,sir.Itsinourpolicy.
B:Thatsimpossible!Iwanttoseethemanager.

Expressions:
AnythingIcandoforyou?
Imheretocomplain.
Imheretomakeacomplaint.
Thequalityisterrible.
Thepictureisflickering.
Theresanannoyingsound.
Haveyoutriedadjustingtheantenna?
Itriedseveraltimes.
Illgetourtechnicianstohavealookatit.
No,thanks!Iwantarefund.
Imonlywecanonlyexchange.
Iwanttoseethemanager.

Abadservice

A:Hello,FlyFreeTravel&Tours.
B:IdliketomakeacomplaintaboutmytriptoSingaporelastweek.
A:Whatexactlywastheproblem?
B:Firstofallthetouristguidearrivedlate.Wehadtowaitforherforalmostan
hour.Thenwhenwegottothehotelwefoundourroomhadntbeencleaned.
A:Imsosorrytohearthat.Didyoucomplaintothehotelstaff?
B:Ofcourse,butweweretoldtowaitfor30minutesbecauseallthe
chambermaidswereoffduty.
A:Toobad.
B:Andtocapitallthefoodinthehotelrestaurantwasawful.Itwassobadwe
hadtoeatoutallthetimedespitehavingpaidformealsinthepriceofour
holiday.
A:Idoapologize.Idliketoofferyoua50%discountonthepriceofournext
holidaypromoasagestureofgoodwill.
B:Imafraiditcouldntcompensateforthebadexperience.Iwanttoseethe
manager.

Expressions:

IdliketomakeacomplaintaboutmytriptoSingapore.
Whatexactlywastheproblem?
Thetouristguidearrivedlate.
Wehadtowaitforherforalmostanhour.
Ourroomhadntbeencleaned.
Weweretoldtowaitfor30minutes.
Thechambermaidswereoffduty.
Tocapitall
Thefoodwasawful.
Itwassobad.
Idoapologize.
Idliketoofferyoua50%discountonthepriceofournextpromoasagestureof
goodwill.
Imafraiditcouldntcompensateforthebadexperience.
Iwanttoseethemanager.

Practice

Exercise1:Makeaconversation.
1.YouhadSushiattheGrandHotelacoupleofeveningsago.Thatnightyouhad
stomachachesicknessanddiarrhea.Thedoctorsaidyouhadfoodpoisoning.Youre
feelingbetternowandhavegonebacktothehoteltocomplain.

Investigation

Investigator:WherewereyoulastFridayevening?
Suspect:Iwasinarestobar.
Investigator:Whowereyouwith?
Suspect:Iwaswithmygirlfriend,Janineandourthreecommonfriends.
Investigator:Whatsthenameoftherestobar?
Suspect:MO2.
Investigator:Whattimedidyougetthere&whattimedidyouleave?
Suspect:Igotthereataround10PMandleftatexactly2AM.
Investigator:Didyouspeaktoanyoneotherthanyourcompanions?
Suspect:Yes.IspoketothewaiterandanotherfriendImetatthebar.

Expressions:
Wherewereyoulastnight?
Whowereyouwith?
Iwaswithmyfriends.
Whatsthenameofthecaf?
Whattimedidyougetthere?
Whattimedidyouleave?
Igotthereat6PM.
Ileftatexactly12MN.
Didyouspeaktoanyone?

Burglary
Officer:RiverdalePoliceStation,how
mayIhelpyou?
Mrs.Jones:ThisisKatieJones.Myhouse
hasbeenburgled.
Officer:CanIhaveyourcomplete
address.
Mrs.Jones:Itsatthe8
th
Street,
PetersvilleSubdivision,Apartelle5.
Officer:Whendidyoudiscoverthe
burglary?
Mrs.Jones:About5minutesago.Iwas
outoftownfor2daysandjustgothome.
Officer:Wasanythingstolen?
Mrs.Jones:Yes.Allmyjewelryisgone,
andmylaptoptoo.
Officer:Howdidtheygetin?
Mrs.Jones:Theygotthroughthebackdoor.
Officer:CanIhaveyourcompletenameagain?
Mrs.Jones:KatieJones.
Officer:Okay.Anofficerwillberoundinabouthalfanhour.Pleasedonttouch
anything.

Expressions:
Myhousehasbeenburgled.
CanIhaveyourcompleteaddress?
CanIhaveyourcompletenameagain?
Whendidyoudiscovertheburglary?
About5minutesago.
Wasanythingstolen?
Howdidtheygetin?
Theygotthroughthebackdoor.
Anofficerwillberoundinabouthalfanhour.
Pleasedonttouchanything.

Practice
Exercise1:Makeaconversation.

1.Yourcarhasbeenstolen.Reportittothepolice.
2.YourmobilephonewassnatchedwhilewalkingonTaftAvenue.Tellthepolicewhat
happened.