FRED PUCHALA

Sayreville, NJ 08872 Phone: (732) 234-6356 Email: fredpuchala@hotmail.com

QUALITY ASSURANCE SPECIALIST
Process Control | Program Testing | Project Management

Detailed, analytical, and comprehensive Quality Assurance Professional with extensive experience leading all
phases of process and program testing from business and systems analysis through test case development and
execution. Excellent interpersonal and written and verbal communication skills; innate ability to build rapport
with colleagues and management team to succeed in deadline-driven environments. Skilled at developing and
streamlining processes to increase efficiency and improve overall quality and performance. Able to provide
detailed analysis and resolve problems; diligent in reaching company goals and dedicated to demonstrating
company vision and principles. Currently, developing skills for the Salesforce Application.

Quality Assurance
Systems and Data Analysis
Applications Testing
Business Analysis
Test Case Development
Research Validity Testing
Project Management
Verification and Auditing
Detailed Documentation
Quality Process Improvements
Team Collaborations
E-Business Customer Portals

PROF ES S I ONAL EXPERI ENC E

CHUBB INSURANCE COMPANY, Whitehouse Station, NJ 2005 to 2012
Senior Test Specialist
Managed the maintenance, upgrades, and all phases of testing for two primary client software systems including
Billing/Accounts Receivable for all personal lines of insurance and a specialized Yacht Insurance Application.
Assisted in testing the Masterpiece Auto and Home Systems and an E-Business Application. Authored test plans
and created test conditions for two core systems: Billing and Yacht. Analyzed system requirements to develop test
strategies, plans, cases, and scripts. Strengthened the functionality of systems by identifying and reporting defects.
Collaborated with programmers and analysts to coordinate and facilitate the testing process. Delegated test cases
and ensured that testing plans and objectives were achieved. Developed clear training procedures for all internal
and external system users. Optimized performance of screen functionality with thorough testing plans. Minimized
the number of defects in weekly status reports.
Key Achievements:
Improved system performance, uptime, accuracy, and efficiency through proactive testing and quality
controls and comprehensive project management.
Created a 50-page QA documentation manual for the company's Billing System in 3 months that serves as a
primary reference source for personnel. Also documented a similar process for the Yacht System.
Reduced printing costs by 40% by implementing ideas for paperless initiatives.
Devised a concept to automate the creation of test cases using a matrix of conditions.
Created a comprehensive Excel spreadsheet to track and monitor testing programs.
Received letter of recognition from the Innovation Committee for developing and implementing
improvements.

PALISADES INSURANCE COMPANY, Berkeley Heights, NJ 2003 to 2005
Business Analyst
Handled analytical and quality functions for the company's Billing System. Consulted with senior business analysts
to plan and implement Billing System testing. Communicated with programmers to improve system efficiencies.
Key Achievement:
Managed all phases of the testing and quality process from initial business analysis to requirements
development and testing.
Improved the billing system quality by identifying defects and implementing effective solutions.



Fred Puchala Resume, Page 2


Additional Experience and Key Achievements:

NEW JERSEY MANUFACTURERS INSURANCE CO., West Trenton, NJ
Business Analyst
Drove system enhancement projects and increased the efficiency, productivity, and accuracy of various
applications through extensive system modifications and enhancements in the Accounts Receivable,
Collections, and Cashiering Departments.
Managed the documentation and input processes for an online data entry system in preparation for a major
system overhaul.

PRUDENTIAL INSURANCE COMPANY, Holmdel, NJ
Senior Operator, Systems Control
Increased operational efficiency through the development and implementation of Standard Operating
Procedures.
Improved productivity and workflow by developing a spreadsheet to monitor installation processes for
200 installations of Y2K programs and files.
Defined and implemented testing protocol for a Zip+4 project to ensure timely policy mailings which
resulted in successful outcomes all the way through to production.
Reduced system errors by designing and implementing cross-reference COBOL programs.
Wrote 2 critical cross reference programs to ensure the accuracy of new program editions and tables which
impacted several application departments including Auto, Home, Billing, and Claims.

EDUCATI ON

Associate in Applied Computer Science, Middlesex County College, Edison, NJ
Business Analysis, Quality Assurance, and Visio, Avtech Institute, South Plainfield, NJ
Microsoft Office Project, PowerPoint, Access, and Excel, Avtech Institute, South Plainfield, NJ

TEC HNI CAL PROF I CI ENC I ES

Word Personal Lines Underwriter Workstation Masterpiece Inquiry Quality Center Personal Lines Rating
E-Business Customer Service Agent Service Portals Structured Processor Using File Input (SPUFI)