“THE STUDY TO STUDY THE

EFFECTIVENESS OF ERP”

Pre-Industrial Training Project

IN
Partial Fulfilment of the Requirements for the Award of
Post Graduate Diploma in Management
(Recognized by AICTE, Ministry of HRD, Govt. of India)

By
VARSHA KADYAN
PG 08-128

Under the guidance of

Prof. Gaurav Prashar

INMANTEC, Ghaziabad

INMANTEC
Integrated Academy of Management and Technology
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 Ghaziabad
SEP 2009

ACKNOWLEDGEMENT

I would like to give my sincere thanks to Mr. Gaurav Prashar (faculty guide) for
guiding me in my whole project, he not only helped me to select my topic of
training but also provide me his best efforts to accomplish my task. He enlightens
my path of training with the golden light of his experience and support.

Finally whole-hearted thanks to the employees of xavient

software’s, without whose co-operation this project would not be accomplished.

Varsha kadyan

PGDM

PG-08-128

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 CONTENTS

Sr No. Particulars Page no

1. EXECUTIVE SUMMARY 4

2. OBJECTIVES 5

3. COMPANY PROFILE 6

4. INTRODUCTION TO ERP

5. RESEARCH METHODOLOGY

- Data Source

- Research Approach

- Sampling unit

- Scope

5. ANALYSIS AND INTERPRETATION 18

6. FINDINGS 25

7. LIMITATION OF RESEARCH STUDY 26

8. BIBLIOGRAPHY 27

9. ANNEXURE 28

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 EXECUTIVE SUMMARY

This project is about ERP practiced at XAVIENT, NOIDA. Of late, this tool of
any organisation can make it or break it, because out of every 500 ERP
implementation only 3 are successful, so it’s a tedious task and several problem
arises during implementation of ERP and also when it “goes live”.

Company has to take care of everything from planning to execution and even after
that, the findings about XAVIENT SOFTWARES here tells that the major
challenge is get the right fit and to prepare your people for that change.

So to know the same, that is how this tool is effectively used and utilized in
XAVIENT, I have conducted a research with the questionnaire as my information
gathering tool and I have analyzed the various factors.

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 OBJECTIVES

 To find its’ acceptance level among employees

 To find the productivity improvement through implementation of ERP.
 Does existing ERP help employees in speeding their daily work?
 Do existing ERP worth the spending?
 To find its degree of integration provided by the product.

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 COMPANY PROFILE

ABOUT XAVIENT:
Xavient is a global IT consulting and software services company with multiple
locations in the US and offshore delivery centers in India. Xavient leverages its
global footprint to produce just-in-time solutions with significant cost advantages
for each customer. The company has a strong leadership team with a history of
entrepreneurial and management success.

Xavient has a strong experience and expertise in Hi-Tech Manufacturing, Retail,

Broadcasting and Finance domains with deep expertise on horizontal practices
like Enterprise Application Integration, Business Intelligence, Supply Chain
Management (SCM), Customer Relationship Management (CRM) and eBusiness.

Xavient offers IT Services and innovative practices that enable business process
improvement. Xavient uses well-documented and meticulously defined processes
in tandem with high quality IT Service delivery methodologies.
services include:

• Enterprise Services & Solutions

• Quality Assurance & Testing

• Operations Support Services

• Infrastructure Management

• Engineering Services

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Xavient’s IT Support Center of Excellence continually works to improve support processes,
technology and keeps pace with Telecommunication domain.

Customizable Support Models – Managed Services, Co-Sourcing-Follow the Sun

ITIL Aligned Processes – Transitioning, Operations, Change Management

SOP’s, KPI’s, SLA’s and Reporting

Knowledge Management

Development of IT Support Tools – Preventive, Diagnostic & Operations Support Tools,

Decision Support Systems

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Xavient is pioneer in supporting Implementation, Integration,
Configuration and Management of enterprise applications. Services
provided by Xavient are typically business-oriented tools such as online shopping
and online payment processing, interactive product catalogue, automated billing
systems, security, content management, CRM, ERP, Business Intelligence, HR
Management, Manufacturing, EAI etc. Key performance indicator of our solutions
for enterprise software are performance, scalability and robustness. Few of our
service offerings are:

ERP Offerings:

• Design, Integrations and Management of SAP, Oracle ERP, Compiler,

Staple, Compass ERP etc.
• Configuration and Customization
• Consulting Services
• Handling Common Modules (SCM, Manufacturing, Financials, HRM,
Project Management, CRM, Data ware House and Access Control)
• Maintenance and Support Services
• Plan for tracking Purchase Order, Inventory Receipts and Costing
• Enterprise Content Management Offerings:
• Design, Implementation, Integration and Management of SharePoint
MOSS, Documented etc.
• Solution for centralized content management.
• Focus strategy on capture, manage, store, preserve and deliver
• Web Content Management
• Records Management
• Workflow/business process management
• Manage Repositories

PARTNERS OF XAVIENT SOLUTIONS:-

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 Xavient is an authorized Microsoft® Certified
Partner. As a Certified Partner, Xavient has successfully demonstrated its
expertise with Microsoft technologies and proven its ability to meet the rigorous
evaluation standards of the Certified Partner Program in total customer
satisfaction and support. As a Microsoft Certified Partner, Xavient enjoys certain
important benefits, including access to key technical information, and ongoing
training and support.

Xavient is currently one of the fastest growing SAP Services

Partners. We pride ourselves on our innovative approach to complex problems
using SAP solutions and offer a full range of strategy, implementation and support
services across the SAP product range. Our competent team of SAP techno–
functional consultants, with specialists in HCM, Finance, Logistics and cross-
module expertise, gives Xavient the ability to combine technical and industry-best
practices to deliver successful business solutions to our customers, with higher
quality and faster time-to-market than the competition.

Xavient partners with Oracle top ERP vendors to offer

end-to-end implementation and application management solutions. Xavient
invests in building dedicated practice areas and solution sets around top Oracle
applications and packages.

Xavient is a certified web Methods “Consulting Partner”

under the web Methods Partner Accelerator Program. Web Methods is the
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industry's first Web services infrastructure company, providing a
portfolio of innovative integration, Web services, portal and analytic
solutions. This strategic partnership enables us to offer our clients
the most comprehensive, end-to-end and top-to-bottom business integration
solution available today.

Xavient partners with IBM to offer a variety of solutions

and technologies based on IBM systems, products, services, and software.

Openet is a leading worldwide provider of event-processing

and transaction-management solutions. The Transactional Intelligence of the
company’s solutions extracts increased value from diverse service provider
networks, enabling rapid introduction of new services and reliable, cost-effective
management of existing services. Openet is focused on delivering best-in-class
network-edge solutions and specialized engagement processes that create business
value from network activity. A global company, Openet’s implementations
include long-running engagements with the world’s leading service providers such
as BT, Orange, AT&T, and Verizon Wireless.

In partnering with CAS group, we present implementation and

management of OSS & BSS systems, Services for Multi-media Messaging, Voice
Calling Features, Mobile E-Commerce, and Multi-screen Convergence, Solutions
for Mobile device requirements, Device user interface, Device applications.

ENTERPRISE RESOURCE PLANNING (ERP)

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What is ERP?

• Integrates disparate information from e.g. finance,

accounting, distribution, production, logistics, human
resource, etc.,

• Into a single, enterprise-wide, shared database

• A software architecture that sits on a common database and

is supported by a single development environment

• It is customized to support an organization’s business

processes.”

• Interacts with an integrated set of applications, consolidating

all business operations in a single computing environment.”

• To provide useful real-time information to support managerial

decision making

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Typical ERP Components:

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ERP BENEFITS
• Improved efficiency, lowered costs.

– Average expected administrative cost reduction = 30%

• Controlled operational disorder

– Streamlining of business processes

• Reduce size and cost of the company’s IT

– Maintenance of outdated legacy systems

• Managerial effectiveness

– Empowered users

– Informed management decisions

ISSUES WITH ERP

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• Technical problems

– ERP software configuration

– Integrating ERP software with hardware, telecommunications, and

database software. Rare to have total integration.

– Need for periodic upgrades

• Human, social and political problems

– Inappropriate expectations for software

– Failure to specify strategic objectives

– Inadequate project championship or project management

– Lack of cross-functional approach to implementation

– Need to adopt built-in business processes

– No sensitivity to culture, structure, end-users

– Inadequate resources for training

COST OF ERP

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• Large company

– $50-500 Million
– $30 million in software
– $200 million in consulting
– $ millions for hardware
– Implementation: 4-6 years

• Medium sized companies

– $10-20 million
– 2 year implementation

• Cost break-up (rule of thumb)

– Software – 10%
– Hardware – 10%
– Change management/training – 15%
– BPR – 15%
– Severance / re-educating / re-skilling – 20%
– Consulting – 30%

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ERP INSTALLATION BY INDUSTRY

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 RESEARCH METHODOLOGY

Research Design
The research was done by asking questions by the
employees of the company with the help of questionnaires.

Sampling
The convenience sampling technique will be used.

Data collection
1. Primary : Through Questionnaires data.
2. Secondary data : The data was collected from:
• The xavient’s website
• Internet search results

Analytical Tools to be used

• Tabulation of data

• Graphical representations by using Bar, Pie Charts cause and affect

diagram etc

SCOPE

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 My project is based on the ERP implementation of XAVIENT
and its acceptance among the employees, so it was conducted in
XAVIENT only.

ANALYSIS OF THE COLLECTED DATA:

Q1. Was there a need automation of the processes in Xavient software?

YES NO
100% 0%

2. Has the Introduction of ERP software increased the efficiency of the line
managers?

YES NO
90% 10%

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3. An ERP integrates the all departments in xavient, Do you agree?
YES NO

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4.An ERP System has increased the productivity and efficiency of
the employees using it.
YES NO

5. Does the ERP help you in faster completion of your daily routine tasks?

Yes no

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6. Do you think Report generation is much simpler using the ERP?
YES NO

7. Is ERP easy to use?

YES NO

8. Getting started with this version ERP is easy?

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 YES NO

9. Different departments are integrated through the ERP?

YES NO

10.The ERP has increased the employee satisfaction and productivity

and enable better choices for employees?

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Yes No

11. ERP ensures that personal information such as dependants; addresses and
emergency contacts stay up to date?
YES NO

12. WHAT TYPE OF CORRECTIVE ACTION IS TAKEN AFTER PERFORMANCE APPRAISAL?

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1. ONE THAT PUTS OUT THE FIRE IMMEDIATELY AND VANISHES
AFTER SOME DAYS OR WEEKS.

2. OR DESTROY THE ROOT OF THE PROBLEM PERMANENTLY.

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 FINDINGS
• Employees are pretty satisfied with the performance of ERP in there company

• ERP is fully integrating all its important functional departments

• But the only problem is the complexity of ERP.

• It’s hard to learn and get start with an ERP.

• The efficiency is improved and future prospects are better.

• Various challenges are in the first attempt of ERP implementation which the
company faced.

• Cost is no doubt high, but XAVIENT feel that the benefits worth the price
given.

• Major challenge is to get right fit, and to prepare the people in the organisation
for that change.

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 LIMITATIONS OF THE STUDY

 Time limitation.

 The data given by the respondents cannot be said 100% reliable.

 The research is made only on the middle level management of the company,
lower level staff and top management has not been included.

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 BIBLIOGRAPHY

 WWW.XAVIENT.COM

 INTERNET SEARCH(GOOGLE)

 EMPLOYEES OF XAVIENT SOFTWARES

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